Wheelchair-accessible entrance
Yes
Sears Appliance Repair in Lake Grove
Categories
Location on the map
Lake Grove, Suffolk County, New York, US
Accessibility
Phone: +1 631-721-4560
Site: https://www.searshomeservices.co...
Site: https://www.searshomeservices.co...
Opening hours
- Monday:9AM–10PM
- Tuesday:9AM–10PM
- Wednesday:9AM–10PM
- Thursday:9AM–10PM
- Friday:9AM–10PM
- Saturday:9AM–10PM
- Sunday:8AM–10PM
Sears Appliance Repair in other cities:
Comments (199)
Delon was on time, friendly, polite and knowledgeable. He pointed out something the prior tech did not make us aware of. Give him a raise, he was terrific.
Technician was on time and cordial, but unfortunately the touch pad for my jenn-air seldom used oven was discontinued. He checked several suppliers so I have to just wing it next time I have to bake something. The stove goes to 350, 375, 2 broil temps and that is all. Anyway, bummed but that is not technicians or Sears’ fault.
The refrigerator compressor was covered under warranty. However, Sears has not honored the warranty by proposing a repair. They also refused to simply send the part to me so that I can replace it myself. I give them a zero.
Washing machine wasn’t draining during the spin cycle. The entire wash cycle seemed to be taking much longer than it used to. The service professional replaced the actuator and now the machine runs perfectly. Much better to do the repair than replacing the whole machine. It saves money and there’s one less machine on the planet. This will probably save on electric too. I’m glad I called them. The number was on the underside of my washing machine lid.
The service man was respectful and knowledgeable. He diagnosed and was able to fix the problem immediately. As promised, he called when he was on the way. He rates 5 stars. It was difficult communicating with the company and they substantially up-charged for the replacement part and service call. It was a hefty repair bill.
I first called to have my dryer repaired because of an error code, F01. I asked the representative if the service man had the parts on his truck or do we have to order the parts and have them sent to my home. He matter of fact stated that every service technician has this part on their truck. I waited weeks for the appointment struggling to do without my dryer. The service date finally arrived, the technician entered my home, saw the F01 on my dryer and said that he had to order the parts. I told him what the technician told me. He was a bit disgusted and apologized very nicely. He ordered the part that was supposed to take 3 days. It ended up taking over a week to arrive at my home. I couldnt set up an appointment until after the part arrived. As soon as the part arrived, I contacted Sears again and was told I had to wait another three weeks to have it installed. I was told when I called that a lot of service men retired. That is none of my affair. If people have retired, hire and train more . The repairman, Avery, that came to my home couldnt be more hospitable, professional, and kind. He apologized over and over again when it wasnt even his fault for the delay. You need more work on your telephone staff. They are uninformed and most dont know what they are doing when it comes to repair. I have contracts on all my appliances and am not sure if Im going to extend the plan after they expire. I have been dealing with Sears for almost two decades. In the beginning, I couldnt have been more pleased with the service. But the past three years it has been a nightmare. Yearly service appointments take about 2 or 3 days to get an appointment but if your appliances is broken, it takes weeks to get an appointment. The serviceman has to come to the home to read the error code, which I am able to read to your operators. Then a part has to be ordered and another month of waiting for another appointment......extremely frustrating!
I had Sears come to my home earlier this month to repair a side by side refrigerator. They actually had to come twice--the first time, they misdiagnosed the issue and so, in the end, the second visit wasnt really needed. But you know, it was a tricky issue so that is not really why I am so disappointed--with this alone, I would have rated the service as a 3.5. The service tech was great--very helpful, knowledgeable, and someone I felt comfortable having in my home.What is my utter frustration? That I cannot get a receipt for the services provided. I am using an extended warranty from my credit card company and all they need to do to cut me a check is see a copy the receipt for the services rendered. The technician did not leave one for me--he said it would come via e-mail. I have called Sears Customer Service three times with one simple request: please send me the receipt. While everyone is nice, can you believe Sears customer service cannot send me a receipt? They have to manually send a request to the billing department which (in theory) will send me a receipt in 24-48 hours. But it has not happened yet...although the 48 hours has not yet expired for my third attempt. So if you use Sears, be ready for a very archaic, outdated customer service system, should you have a problem.
Sears service is horrible and the technicians are inexperienced. When my fridge was not working, the service guy told the compressor was bad and ordered new one. When he fixed the new compressor on his next visit and told the PCB assy was bad and ordered one. The one I received is incorrect part. Then guy ordered another one, and came to fix it. Then he told the problem with electrical and can not be fixed and fridge should be trashed. All this process took 2 months time. I was without refrigerator for 2 months and used to go to shopping everyday in the pademic. Moreover it is summer time. My original fridge was $3000 Kenmore elite. Dont go to Sears and never buy Kenmore. I trashed the fridge and will be buying a new Samsung. They never waived their service charges and I payed for their service. Nothing fixed and moreover my time and money gone. Horrible, horrible & horrible service.
When the repairman was done he told my son-in-law that I needed to get a plumber to change the water line. Well when he changed the pump he didnt tighten the fitting at the end of the line, thats why it was still leaking when he thought he was done and why I had a puddle on my floor when I got home from work. I dont know why you contract out to others, they dont now how to repair properly. this is not the first time you sent someone other than a Sears repairman and they did a shoddy job.
Service call took tooooooo long and still my fridge. is not working right. This is not the Sears I use to know. Took too long for an appointment, took too long to order a part. Unit was not fully checked out, repair is going by stages. Exp. Fix one thing and wait to see if it works properly, in this case had to make another appointment because the fridge was not cooling enough, this is going on for four weeks and still waiting ...Very dissatisfied ...3 calls in less than 3 years and paid over $3,000 for the so called Kenmore Elite made by LG ...if I wanted a LG I would have bought one. ...Sales man not truly honest, buyer beware is all I can say.Not happy with Sears anymore!!!
This is the second technician coming to attempt repairing my washer. He has been better that the first, who did not really do anything, but he did not solve the problem entirely. The good thing about this second technician seems to really have understood what the problem is (the suspensions) and replaced them. Still the problem - the machine does not end the cycle and seems unable to spin the load - persists. Out of five loads of laundry I did since the technician came three worked fine and were completed. The other two did not.So I need to call them again but the SEARS system to fix appointments has been down in the last two days and this means that it has been impossible to know when they will came.It is not so much for the last guy who came but because of how I feel about the service that SEARS provides that I give this low rate. When I bought this washer in 2014 I spent the double to buy this protection agreement with them. At this point it would have been better to have hold the money and spend it now to buy a new one!. They left me in the cold - my washer does not work properly since July 9/10 and I have been left a month without it. VERY VERY BAD SERVICETo add insult to injuries when I called to reschedule a new appointment the system is down (both the phone and the internet system) and despite having talked to someone I was told to call again in 2 hours. It seems I spending all my free time to have this machine fixed. And I paid Sears nearly double the price of it to have what they call a protection agreement.Morale of a long story I have been kept by these people from July 12 to August 10 without washing machine and with no fixes in sight. Kind of a nightmare.
After waiting 5 weeks to have my refrigerator repaired, the service person came on June 11th to replace the compressor and that same night the refrigerator stopped working again. This has been going on for 5 weeks. And now it will be another 16 days until I can get an appointment again. This all began May 12th and now my next appointment is June 27th. This is totally unacceptable timeframe. It is not my fault that Sears does not have enough service people working for them. I have a paid warranty and expect better service.
I made an appointment to have an annual maintenance check on my furnace. The technician arrived within the time frame of our schedule. He check the furnace and changed my filter, I had an extra one on hand. He was pleasant and asked if if need anything else done in the house since Sears was now in the business to do renovation work. I advised not at the moment and he accepted it without a sales pitch or pressure.
Already had two tech visits. First time, they said the ice maker needed to be replaced. Ice maker was replaced on second visit. Fridge is still not making ice. Tried the chat function, agent wanted me to go through all the troubleshooting again. Unplugged and reconnected fridge, ice maker still not making ice. Awaiting a third tech visit. Hope this ones the charm.Update: 6/28/2019 - Three visits so far, and ice maker is still not fixed. Now the tech said it was a valve. But did he have a replacement with him? Of course not. Trying to reschedule the date for the fourth visit, couldnt do it either online or over the phone. System is down. Hoping to get a call from somebody.Update: 7/1/2019: at 1:12 pm, I get the following email:Hi CHRISTINE, We have rescheduled your Service Pro visit. The new date and time is Monday, July 1, 2019 01:15 PM - 05:00 PM EST. So they email me THREE MINUTES before the stated time window, on a day WHEN I WASNT AT HOME???After numerous attempts at calling, going online, emailing the Community Case Manager, and going on the Sears Home Services Facebook page, I finally have another appointment for Service Visit #4, this time from a Sears technician, not a contracted repair service. Fingers crossed that this visit will resolve the issue.
The technician who came here was nice and personable. However, he installed my range clock/timer on a slight angle which makes it a bit inconvenient to use the timer button. That aside, Sears makes NO effort to do things in a timely fashion. It took 3 weeks to get the tech here just to diagnose the problem with my stove, then 2 more weeks to get the part and install it. So for 5 weeks I had a nearly non-functioning oven. And I have a Master Protection Agreement with them, meaning it cost me nothing to fix, but meant nothing in terms of their timeliness in repairing my appliance.I will no longer buy appliances from Sears because their repair punctuality stinks. Big time!
Please be advised when you buy a warranty protection plan upon purchasing your appliance with Sears/GE or Appliance carrying Sears/Ge Product , Sears overflow team coordinates your service appointment. Due the area our appliance was located, Sears contacted 3rd party Service Contractor named: Next Appliance/Jerry/YuriWarning regarding this vendor used by Sears: The minute you hear this name, request for a different vendor/repair company. They are so awful, not only did they not show up for 6 appointments, the one they did, Jerry/Yuri made the appliance worse, so they can come back again and charged sears for additions service appointment fees. If see has not been notified in writing, they now have. I already spoke to them.I had the opportunity to speak to the vendor ( Next Appliance/Jerry/Yuri) and he claims to blame sear for overscheduling. The truth of the matter is that Sears should take on some responsibility. To make Sears understand, upon scheduling the appointment, I had Sears call the vendor while keeping me on the phone to confirm the appointment. Even Sears has issues with this vendor hanging up on them. Bottom line, Im sure Im not the first complaint on this company. This company knows that any zip code falls under this awful vendor ( Next Appliance/Jerry/Yuri ) they will get the call. Like stated above, always find out who the vendor is and if you hear it is ( Next Appliance/Jerry/Yuri ) ask for immediate switch and request for alternate company. You would be wise to do so, as if you dont , they will come to service your equipment and damage it so, they can be called out again for a paid service call. The minute you catch their shady tactics, this vendor starts not showing up.It has been a nightmare dealing with this 3rd party contractor that Sears used. They even broke one of my appliance and blamed Sears for selling and putting the wrong part on the appliance. This particular incident, Im in the process of filing a reimbursement request to have Sears paid for the part this vendor broke.Another heads up, to get an appointment with Sears, you literally have to be on the phone for 3 hours. This is truly unacceptable..... COVIT 19 or not.I feel I have become a pro as far as dealing with Sears. A pro that when it comes to this vendor (Next Appliance) the immediate reply you should give is a No do not send this vendor to your property/home. I inform Sears, should they ever attempt to show up at the property, I will inform the Police to escort them out!In summary, the vendor (Next Appliance/Jerry/Yuri ) is a con artist and needs to be reported to the Attorney General for Business dealings, and BBB.If your are in the Long Island area, even near NYC.... DO NOT ALLOW SEARS TO USE THIS COMPANY. You were warned and you will feel the repercussions. The worst part is that your repairs is further delayed.I hope this reviews helps. Im certain this vendor and his clown tactics has been already written up on other sites.
The repair man was very polite, friendly, but he didnt have a clue how to repair my ride on mower. he made several phone calls to a tehnician but still could not repair the problem. When he left he told me he would notify a tech that would probably be here in a day or two. That was on Wednesday, May 10. When I hadnt heard from Sears, I called, This was Monday, May 15. There was no notification that my ride on mower wasnt repaired. I had to reschedule an appointment which now is another 2 weeks on May 31. This is unacceptable customer service.
This was probably the best repair of an appliance (2002 dishwasher) I have ever had! From the initial visit to determine the problem, getting the parts, to the final visit, the repairman was courteous, knowledgeable, efficient and thorough. Excellent service. Really defines what excellent service is.And having the notification that the serviceman was on the way also gave me more freedom in my schedule. Also, I have the Master Protection Plan and this has been the best investment ever, given my appliances are old.
The Sear Authorized mechanics were EXCELLENT they knew there product and had the repair done in several hours, Thanks Al.... It is working like brand new. This is why I ALWAYS request Sears Authorized Mechanics NOT THOSE 3RD PARTY GUYS!! Because of your Authorized Mechanics I have renewed my Insurance policy for another year. I was going to let it run out and go to another Home Insurance Company. Thank Techs!!!
OK, I am giving 5 stars to Avery & Tom only because they FINALLY came & did the service to my washer (I have a service contract with Sears). Previously, scheduled repair man was a no show, no call, etc. I took off two days from my job (without pay). I waited all day for sears service to show up for repair appointment, I called 5 times & I was told repairman will call me back in 45 minutes, he is delayed. Well he never called or showed up at all. As a matter of fact, I never heard from anyone from Sears Service. I had to keep calling to talk to someone about my repair. I called to find out how they would compensate me for my loss of the repair services they were supposed to provide me with & also my loss of time from work. I was without my washer machine for weeks!! They said call us back after the repair has been completed........TBCOn another repair service appointment for my Dryer (this was back in November 2017), Sears farmed out the repair t another appliance company (they said it was do to high volume and this would get my repair completed much quicker), well that was definitely NOT what happened. They sent a repairman from Jay Dor repairs. The repairman showed up, sat in his car for a while, came in without any tools, looked at the dryer, turned it on, turned it off, told me what he thought it was. I asked him if he was gonna take a look at the machine, he said no if I touch it Im responsible for the repair and I dont get paid if something happens. Then he went outside again for a few minutes, came back in and said he had to order parts. OK I said, will they be sent here to my house next day air, He said oh no we have them sent to our office because we have to get paid for them first. Well after several WEEKS I called Sears to find out what happened to my dryer repair, they said, Oh, you can call the company to set up a service date. so now its the middle of December. I call, set up appointment for repair, repairman comes, replaces parts. A few days later the same problem with dryer. I call set up repair appointment. Its now January 2018. He repairs the dryer finally. almost tow months to get my dryer repaired!!!! WTH
Sears came in to repair the freezer of my refrigerator freezer, they broke the water valve for the water and ice machine probably when the pushed the refrigerator back(According to the plumber that came in to repair it). When I attempted to call them back after they had already left my home, they never answered. I left several messages.This caused the flood into my finished basement. I had to call a Plumber in to stop the running water into my basement and pay to repair this. I have to bring in someone to replace the damaged sheet rock from the water. I have not received any compensation from Sears for this. They did finally call me back the next day....This is why sears is going out of business. I am so saddened by this bc I have always been loyal to sears. I have always purchased all my appliances, etc from them. As well as recommending them.
First of all, calling Sears has become very difficult. I had to call three times before somebody actually helped me. My phone calls were dropped, interrupted and then let go of. I had to call three separate times and start all over again with a different person. the first two people did have my phone number, but nobody bothered to call me back. It was my home number we had already talked enough that I knew that they knew my phone number. This is very poor customer service. Its wasting time, making me spend two hours playing with the phone. Then, the technician came but left and I try to make another appointment. Sears made that very difficult also. Finally, the company was very helpful that Sears contracted because they order the parts that I needed. I got the parts within two weeks, and I installed myself. I had one problem with the parts. One was a shelf to the refrigerator and it is extremely bent and twisted. It doesnt snap and right and it also doesnt allow one of the other pieces to snap into it. I did contact the company that Sears contracted, and I sent them emails with pictures to show them how the the shelf that they sent me was very twisted. I am waiting to find out what they will do for me. Overall, Sears used to be much better. Ive been a customer for many years and Ive never had so many problems just to get a small thing accomplished like ordering some parts. I am pleased with the service of the company that Sears contract. Sears is self was not very helpful and a pic and it was difficult to get the help.Ive been a customer of Sears for over 20 years buying appliances and service contracts. There is definitely a decline in service this time. I hope it is a one time thing. Thank you.Sincerely,Linda Barbera
Not a very good experience at all. First of all the technician was supposed to arrive between 10:00am and 2:00pm, but did not show up until 4:00pm. What made that even worse was that I never even received a phone call letting me know he was running behind. I was very busy with work that day (home office luckily) so when he showed up I couldnt spend anytime with him to fully understand what he was doing. As far as the repair, the technician told me there was nothing wrong with my dryer even though it only blows heat for about the first five or ten minutes of the cycle and then cuts out. I told him I thought it was the sensor. He ran it for a couple of minutes and it was heating up, so I guess he assumed it was find. Apparently he didnt run it long enough to see that the heat kicks off after five to ten minutes. Bottom line....cost me $120.00 and I still have a dryer that is not working. Hoping to get Sears back here with a more knowledgeable technician who can actually repair the dryer. Not a good experience so far with Sears Appliance Repair.
I live in an area where it is hard to find an appliance repair person and when I do , they dont show up. Completely different experience with Sears. Made an appointment, got emails telling me when the repairperson would arrive, kept me updated. He arrived, was courteous and fixed the problem efficiently. Sears will be my go to appliance repair people from now on.
My refrigerator door had a slow leak which ran onto my kitchen floor but because of where my home was located I had to wait 3 weeks for a Sears technician to come here. I live on Long Island, so Im not in the middle of nowhere.My assigned service time was between 1 and 5. The repairman arrived at 4:55, under pressure and (understandably) tired from a long day,, so he was grumpy.He could not find the priblem but tightened the water lines which seemed to stop the leak. It wasnt dripping when he left but an hour later water was all over the floor again.When I called for anither appointment I was put on hold for 20+ minutes. After explaining the problem and waiting for the rep to give me a day and time I was disconnected. I waited for a call back from the representative I had already spoken to since I didnt want to start all over again but they didnt call. This happened a second time when I initiated another call.On the third try, Sears gave me another appointment for 2 days later. When the serviceman arrived he told me the entire refrigerator door had to be replaced and it would take at least 2 weeks to order the part.When I investigated as to why they dont call back when there is a discinnection, I was informed that they are not allowed to. Are they kidding me? After being on the phone for at least a half hour I have to start all over again when they accidentally disconnect? Bad procedures and poor customer treatment.Now Im wondering if this was a waste of time or if someone will take action to my comments. Im thinking about changing companies when my contracts are up.
ARE U KIDDING ME!! $99 Diagnostic fee, n an average of $360 for parts & labor. Thats $460, not including tax. Its much better to spend a couple hundred more n buy a new appliance.
Sears has implemented a new notification process since the last time I used them. It worked very well. I got a notification that the service tech was on his way - then another notice just before he arrived! Since I had already brought the snowblower (I had scheduled an oil change, spark plug replacement, belt adjustment, etc for our 10 year old snowblower) out front so as soon as he greeted me and let me know the cost for todays service he started to he began getting read for the service. Material out to protect the driveway, tools, oil, parts, etc. He then went through a thorough inspection and adjustment and then we were finished!I was really satisfied with the service experience overall - from booking the service to completion.Thanks Sears
This repair was scheduled, cancelled and rescheduled at least 10 times (and not by me.) Reminders were sent at 4:30 and 5 am (when I am NOT checking email.) When the repairman finally made it to my house, he said my washer is completely filled with mold and cannot drain (not true) and said my newly renewed (and paid for) service agreement was null and void. I dont understand how it drains so well if its fully clogged. This was an extremely frustrating experience.
Repair person was nice, respectful and considerate, he diagnosed the propblem and fixed my tractor on the spot. The best part is I have 90 days warranty from the date of the repairs. Prices are reasonable for the trip and repairs... 5 STARS for the experience of the technician and the profesional repairs. Thanks.
The technician was friendly and professional. Unfortunately right after he left my dishwasher turned off and started leaking again. I immediately called back the service department and their response was they would try to have him return to my house. Since I took a day off for the appointment i,needed him to return that same day. The service tech did return the same day and a decision was made to order all new hoses requiring a second appointment. The machine was successfully fixed on the second visit however the machine was not placed back correctly between the cabinets making it difficult to close the door of the machine. I needed to have the machine detached from the cabinets and brought forward to enable the close to close freely.I have mixed feelings about my service experience and being a long time customer of your service technicians I am a bit disappointed.
It was difficult to get an appointment. Once the technician came to assess the dryer, we had to wait for the parts, then the repairman came back to install them. The repairman was courteous and professional and called our house before he arrived. He made the repairs quickly and the dryer is working beautifully now!
I used them for a dishwasher repair. During the service, the technician was more interested in telling me about a yearly plan than the repair itself. Sure enough, we discovered that the leak problem returned 10 days after the 90 day warranty. I explained to the call center this problem was not properly fixed. But was told that since the 90 day warranty has passed, I will have to pay another service fee. DO NOT USE them if you want a good and reliable service.
I went online to make appt. The lower element in my upper oven needed to be replaced. Sears repair came, apparently you do not send out with replacement part because they have to verity what the issue is. This is a GE double wall oven with self cleaning feature. Repairman went on about how old the oven was ... not an antique yet ... and only an element needing replacing. I was informed that replacement element was not available and maybe he could hunt one up. Really? I had him remove element from lower oven and put in upper oven. He did ask if I was sure if I wanted it done that way and I was, as I have a puppy who is into everything and using the lower oven regularly meant locking him up. After he left I went online and found the part at a GE replacement part site, my son in law also found the part on Amazon later, Im sure if we kept looking we could have found the part elsewhere as well. I contacted this repair person to see if he could come back (this was short time after he left) if I ordered part without another service charge. He got back to me eventually to say that he would have to charge another service charge etc. But by this point my husband noticed that service person scraped the molding around the oven when either removing or putting door back on. Did not call Sears to complain because I am using someone else to complete the repair.
I was very unhappy. The problem with my mower was that when I changed a rear tire, a thin steel rod about three inches long was lost. The repairman did not have the necessary equipment on the truck. Nevertheless, I was charged about $220 for the repair. He returned about a week later to complete the work. I think the charge is outrageous, and I think your repairmen should carry the necessary equipment with them.The repairman himself was polite and pleasant.
Technician was courteous and professional. He diagnosed the issue, replaced a part, and had the dryer running within an hour. I have used them to repair a dishwasher and refrigerator in the past and was always very satisfied with their service.
In the last few years I have been unhappy, NOT WITH REPAIRMAN, but with the attitude received from Sears Representatives (Phone)/so-called Customer Service. I gave Sears another try, to be quite frank, because their initial visit to evaluate was $69 compared to prices of $125 and $199 just to show up at the house. Once the necessary repair was determined, the $69 fee is waived and you pay the cost of the repair.The gentlemen who came to the house for service arrived within the time and before he examined the compressor he explained how the problems could affect me from a monetary standpoint. Then he went outside, opened the compressor and found that the problem was something which could be taken care of right on the spot. He explained how he was testing the compressor, showed me what part was causing the problem and what caused the problem. He then replaced it and he was on his way. He was very cordial, professional and worked consistently to complete the job.Sears should reward him for being so nice.The Customer Service department was excellent when dealing with this call but has been horrific in the past when I had problems with a stove I purchased from there.
My dryer was not getting hot, so I called sears to repair. The earliest appointment was 11 days out. So I took it, the repair guy came out as schedule . After a few minutes , he found the promblem and charged me $219.00. He said the dryer is getting hot now, I left it and it was warm . Since I just did drop off , I didn’t use it for 4 days . Which was the weekend, the dryer only got warm never hot. I called in Monday, customer service , I had the worst experience with the person that answered the phone and her supervisor Audrey was worst than the employee. She told me I have to wait another 11 days to repair what he didn’t repair before. This all started on 10/3, the appointment to fix my oringinal problem in 11/2. This is not the Sears that you knew as one if the best customers service oriented company in the industry. So sad to see another great American company fall apart.
Absolutely no stars for Sears on there warranty! my boiler had a problem on a Tuesday April 04 no heat or hot water, they werent able to respond until Friday April 07 in morning 8am. The technician diagnosed the problem but did not have a part and then had to drive somewhere to get it. The technician told me that he had other jobs in the area and was going to do them ,and then come after that and complete my repair. It wasnt repaired until later in the day I would not recommend any warranty with Sears horrible customer service youre better off to get a private service plan
Horrible service. My air condition is still not working. After 3 weeks of numerous phone calls. Automated system calling to verify an appointment the tech showed up 3 weeks later never came into the house after checking the unit outside. He swore that it was working and left. My up stairs is still 85degrees and the next appointment 10 days later. Sears service agreement is bogus
Absolutely horrendous!!!!!Will never purchase any appliances or warranty services from Sears again! Trying to get service on my refrigerator was made impossible. Customer service reps were of no help. They sound like a broken record... just repeating the same thing. When you ask to speak with a supervisor.... you get more of the same. The tech that first came out couldnt repair it and had to order replacement parts. At that point they gave me an appointment for two weeks to allow the parts to arrive. I was informed that if the pasta arrived early, I just needed to call and have the appointment changed. The parts arrived about 4 days later but at this point, all my food had spoiled. When I call to change my appointment, I am told I have to wait another four days for a tech to come out even though I am without a working refridgerator! Finally the day arrives that the tech comes out. He replaces the parts and is preparing to leave however now my refridgerator is making a loud humming sound. So I asked that tech if that sound was going to stop. He wound up working on the refridgerator for an additional 30+ minutes to fix this issue. The same issues that he was ready to just walk out the door and leave! DO NOT USE SEARS SERVICE DEPARTMENT!!!!!
The service man was very knowledgeable and did the job right. My only disappointment was to learn that the corroded part was replaced with the same type, so it is expected to corrode shortly as the original part. This is not satisfactory, because in 2 years Ill be calling you again to replace this part that can prevent a major fire, explosion and possibly injuries. Sears need to provide the right quality otherwise this could result in more costly results for Sears.Roberto
DO NOT USE THIS COMPANY!! Today, March 13th I have still not gotten my fridge fixed. (I have been waiting since January 28th-for a back ordered part). I called Samsung directly today (because Sears said they were unable to call them) to learn that the part that has been on back order for 1 1/2 months is available, there is no back order and its 1/2 the price ($120) Sears was charging me ($203.50). I have called a new repair company (recommended by Samsung) and they are coming in 2 days to replace the part.Here are my notes from earlier....... I have had a very poor experience with Sears Appliance Repair and do not recommend using them in the future. They are quick to get a credit card payment, but the service is unprofessional, impersonal and drags on with no end in site!!! January 31st a technician came to my home, identified the problem and needed to order parts to complete the repair. He said he would return in one week. The deposit was for over $400.00. He could not supply me with a receipt, he said I would get one email. Today is February 19th. My fridge has not been repaired, I have not received a receipt for the cost for services/parts and the money that was collected. When I call, non of the out-of-the-country customer service representatives are able to help me. They cant tell what the charges are for, they have yet to supply me with a receipt, they tell me the part is back ordered, they dont know when it will be in. I have spent hours on the phone, and still no answers or help. The experience is impersonal and has been horrible. Im on hold right now waiting for someone to get back to me with answers, this call alone has been 50 minutes........and I still dont have answers.
Service man came out quickly once the call was placed. However, the parts he needed were backordered. They did not tell us this. Frequent calls to the service company resulted in multiple stories about why the parts were not available, many were false. The service man finally came to install the parts (about 1.5 months after the original call). He was very nice and did a good job. My rating is not against the technician but the lack of parts availability and the lies that we were told about the issue of getting the parts.
This past Friday we had two Sears servicemen at our home.One performed our annual burner maintenance and the serviced ourLawn Tractor.The gentlemen who serviced our burner was very good at what he does. In addition he was real gentlemen.The other gentlemen who serviced our lawn tractor went above and beyond what was asked of him He fixed the the original problem and went on to adjust other items that need serving. As an accountant, I did realize that other thing were wrong with tractor.I appreciate what he did and the extra effort he put in to ensure my tractor would operate properly.Love my Sears servicemen,Bruce & Kathleen Ermolovich
Sears tried to make it right by giving me a $100 gift card, so Ill give them 2 stars. The entire process however, was VERY painful from open to close. From getting someone who could actually find the information about the recall on my grill, to scheduling the appointment, all very painful. I was caught up in the endless web of being transferred from one department to another. What one department would tell me would wind up not being true when I spoke to the next person. Not to mention being hung up on because the person on the other end just didnt want to deal with my issue. The repair main showed up to my house not knowing why he was there and not having the part. He was such a jerk to my wife that he literally made her cry. Sears swore he would never come back and they would send someone else when they finally straightened the whole thing out. Guess who wound up coming back! He also left a terrible mess in my backyard. The one bright spot of the whole experience was speaking to the customer escalation team. Kudos to them. Other than that, I highly doubt I will ever buy anything from Sears again. Too many other retailers are doing so much of a better job.
I found it quite disturbing the the Kenmore model refrigerator had defective compressors, that your technicians are replacing all day long, were not replaced at no charge. instead, Sears charges $400 plus in labor (for 45 minutes time), so they actually cover the cost of the new compressor. The technician just happened to have three of these compressors on hand that day, before doing any diagnostics! He walked into our kitchen, saw the model we had and said you need a new compressor. What an amazing talent! Sears, you should be ashamed of yourselves!
We exchanged a lemon refrigerator for a KitchenAid inJuly 2017. It has required several repairs of the thermostat, the fan and the computer since then. My most recent request was in June 2018. They came in July to replace the thermostat causing the bottom drawer to be forced out its position because of ice build up. In turn it prevented the door from closing and spoiling my food. It still wasnt repaired and the next service call to fix the refrigerator wasnt until Oct 2018 after 2 calls that they no showed for. Their repairman Brian is professional but their scheduling of appointments weeks and months apart are an abysmal way to serve customers.
We initially submitted our issue with our refrigerator in May and our refrigerator silk does not work. The initial issue,they said was fixed but our freezer is still not freezing. Weve lost so many groceries and had to rent a refrigerator. The technician told us that he would have someone call us to follow up and they never have. I am VERY upset. I dont know why I paid extra money for the protection plan if we would not receive what they told us. Theyve spent more money on parts and labor than it would cost for a new refrigerator. That is ridiculous. And all the while, we STILL do not have a working refrigerator. What kind of foolishness is this!?I am not happy. I do not plan on using Sears again. I feel like theyve taken advantage of me and stolen my money.
Nick has always been great. But this time he let me down. He assessed the problem, ordered the parts, came and repaired. The dryer stopped working within a week (I suspect it was panel he replaced causing the problem). I was able to contact him. He said he would return that day to repair. I never heard from him despite many efforts on my part to get hold of him via text and phone. Next appointment with sears was 3 weeks. 😳
The repair man was wonderful. He was friendly, courteous, and knowledgeable. He did an outstanding job and sold my husband an extended one year warranty just in case anything else happened with the refrigerator.Then about two weeks later it started again, and he came back and replaced an electronic portion of the heating/cooling and all was fine again. It worked all summer.Then in October we noticed it was running warm again in the refrigerator and the freezer was overly icy causing frozen veggies in the veggy drawer! Another man, friendly and courteous came and said the electronic component was not working because it was configured wrong for our refrigerator and he fixed it. He had the component book and called the computer So far it is working fine. Fingers crossed. All was covered and we are happy again. So far...
I had an appointment between the hours of 10 am and 2pm. It was a pleasure soon after 10, getting a call notifying me that the technician was on his way. The service was excellent. he was extremely knowledgeable and willingly answered all the questions I had. In no time my range was fully operational. Thanks to my technician. Continue doing the good job that you are doing
Ive had them over the years repair a couple of refrigerators and a stove without a warranty and they did a good job at a fair price. They repair all brands, come when scheduled and the technicians know their stuff. Cant ask for more than that!I just hope that theyre still in business whenever I need them again.
Our serviceman was very knowledgeable on our stove/oven and figured out quickly what was wrong with it. Upon finding the issue he explained it to me in which I understood the problem myself and went on to fix it. The whole affair took about 30 minutes or so. Thank you sir for fixing the issue and thank you Sears for sending someone to help us.
This rating is for the tecnician not Sears. The Tecnician was great. He came at the right time on the scheduled date and did the repair perfectly in a profesioner manner. However, Sears needs to do something to their waiting time, it took 3 weeks for them to get me a technician. I had to use money out of my pocket to mow my grass two times before they finally show up. If I want to rate Sears, I will rate them 2 out of 5.
It cost $125.00 to walk in the door. That fee wasnt put toward the cost of the job. The tech showed up on time, and was courteous and workman like. The labor rate was never mentioned. I had a foreign object lodged in the lint trap. The tech got it out in 15 or 20 minutes. The bill came to $325.00 OR $165.00 if I took out an insurance policy at $49.00 a month on a 9 year old dryer. I personally felt this was a bad way to do business. I will NEVER use this service company again.
I was forced to give at least one star for this review, when in actuality, I would give zero stars for the experience we are having. Weve had the Sears contract for several years now with no complaints. We are beyond disappointed with the service we recently received. We had our annual service on July 11th of this year. My husband had explained to the tech that he felt as if the central A/C unit was not working as efficiently as it normally does. The tech examined it and told my husband that it just needed to some Puron and it would run just fine.After the service, the A/C was not cooling the house the way it normally did, so we made another appointment for July 28th for a tech to come look at the unit again. The tech (who we believe from his description, was the same man who came the first time) told my father-in-law that the unit was running the way it should be but because its been hot, that it shouldnt be as cool because the house is so hot. Our unit has continued to run non-stop, and has not been cooling our house adequately. Our electric bill should be a treat.Fast forward to today, a 90+ degree day in the middle of a heatwave, our A/C unit has been running nonstop and has NOT been cooling our house. As a matter of fact, on this 90 degree day, the thermostat was reading 80 degrees in the house. My husband and I tool the kids out to go in the pool and cool off since the house was so hot and happened to look at the unit. We found two dead birds in the unit in between the fan and the cage that covers the fan. Also, we found that the pipe running into the house was frosted over with ice. Clearly, the tech did not thoroughly do his job, as we believe that these TWO things would have been When we called service, we were told that the earliest Sears could get someone to our house was Thursday, August 18th. Completely unacceptable!! Now, we have to sit in our home for the next few days, in a heatwave with a unit that does not work properly due to someones negligence and and carelessness. To make matters worse, when I spoke to a supervisor, they told me the earliest I can contact someone to expedite our request would be Monday, but there was no guarantee that they could fulfill the request, even in an emergency situation. When I suggested that I would get an independent person to complete the repairs and asked if sears would reimburse me, I would told no. I am utterly disgusted with the service we received and the fact that we are just expected to sit and wait for an appointment, even when the tech did not properly do his job. This is especially an issue because with have two small children and myself who suffer with asthma. I certainly hope Sears rectifies this situation quickly and appropriately because I am ready to contact the highest member of corporate with my distress.
Tech was great, but getting parts to repair the doors on my refrigeratorwas bad and took to long.the doors have been repaired 4 times for the same problem.dont believe it when they say if we cant fix it sears will replace it.there will never be another sears prod in my home again.
My appointment was scheduled for between 10 AM and 2 PM. I received a phone call to confirm at 830 AM. The technician showed up at 5:30 PM (I asked to be texted 30 minutes prior to arrival, no text). He was rude, argumentative and lectured me on how to use an automatic ice maker. Unaware that my husband was in the other room, he then told me that I should not expect the ice maker to stop making ice automatically. Once my husband intervened, his lecturing on how to use an automatic ice maker ceased. I am very disappointed in Sears lately.
I would give Sears home service a negative 4 stars if that was an option! They have missed 2 service appointments where we waited for them all day not just part of the day but all day as they were supposed to arrive between 8-12:00 and then told us when we called after 12 pm that the technician was running 2 hours behind. The technician never showed up at all!One appointment that they did keep they sent an air conditioner repair man to service my home HEATING system and my BOILER. The air conditioning technician was not able to help us in any way what so ever and he also was over 4 hours late showing up at 7:00 PM!
Did tune up. Good job. But stated I needed a carburetor. Technician stated to order part and Sears would come back and put it in. Called to make an appointment and customer service stated we only do tune up. Not happy will have to find someone else to do repairs. Maybe this is why Sears is closing stores. Bad service.
Disgusting. I will never shop at Sears or recommend them to anyone ever again!! Do not shop at Sears, they dont care about customers and you will never get good service.I Called to set up for an estimate to see how much it would cost to fix a refrigerator issue. Its not a new fridge so if it was reasonable, I would pay, if not I would get a new fridge.I was told when setting up the appointment You will pay a diagnostic fee of $99 for them to come to your house. Then they will explain what parts if needed and all costs involved in the estimate. If you want the work done, the $99 will come off the total. If you dont want the work done, then you would only pay the $99. This was fine with me so I agreed.However after the technician was here for 25 minutes trying to figure out what the problem was, he couldnt figure it out by the way., he told me this is gonna be quite a bit today, in the high three hundreds for everything. I told him that I never agreed to pay that much though, and that I only was supposed to pay $99 if I didnt want the job done. I explained I was supposed to get an estimate. He NEVER gave me an estimate. Yet he kept insisting I had to pay him that full amount. He didnt change any parts, or spend any reasonable amount of time on it. He was only doing the diagnostic. Yet he persisted that I pay $346. I kept telling him, I dont agree to this, this isnt how it was explained, but he wouldnt let off, and stood right in front of me till I gave him a card to pay. So I paid him to get him out of my house, figuring I could call customer service to get the total adjusted.When calling the customer service dept, they are all over seas. You cant get anyone local or in the states. I personally prefer speaking with the offices locally that handle my transactions. Not a call center on the opposite end of the globe. It just doesnt sit well with me.So I called and explained my issue, and the rep agreed that I was over charged and should have been given an estimate first. He said he submitted a case and to expect a call by end of day. Nobody called me back. So the next day I called again, and spoke to someone else. They told me there isnt a case for you or any notes in the system. So basically the first guy just wanted to get me off the phone!! This next person said they were in customer solutions and would make sure the case number for the investigation was filed, and told me it would take up to 5 days to hear back. I waited 6 days with no return call, so I called again. This time the rep said that they dont have a case for me or any notes. But said she would make sure it was put in. They basically just lie to you the whole time, and tell you what you want to hear! Its completely disgusting! They just want to get you off the phone. I asked to speak to a supervisor, and when I finally got him, he was rude and unprofessional. He wouldnt allow me to speak, and would intentionally talk over me every time I would try. He was a piece of garbage the way he spoke to me, and should be fired. He kept repeating we wont do anything for this, the charge is staying, we wont do anything for this, the charge is staying. Then said im gonna hang up now, when I tried to explain things, and he hung up.This entire process is disturbing to say the least. It makes me realize why they are going out of business everywhere. They dont care about customers, and dont want to help, so they hire cheap labor in call centers across the globe, who are liars, who are rude, and who also dont care about you. This is completely on Sears. I will never shop there again, and will be writing as many bad reviews as possible. My next step is contacting the state attorney generals office, and the better business borough.Do yourselves a favor and do not shop at Sears. Its not the same company we once remember. They are a total disgrace..
Repair tech arrived on time, was very pleasant to deal with, easily diagnosed the problem, and best of all, had the part he needed on the truck. I dont know how many times repair people have had to go back to the shop or to a supply house to get a needed part. This was refreshing.
Very disappointed with the service I received for my microwave. The master agreement warranty to repair or replace was not honoured. My microwave is 8 years old and has functioned well, it reflects normal wear and appearance. It shorted out so I called for service and was told that my microwave was not repairable but would not be replaced because I didnt maintain it properly. I disagreed with them, I have called several times ,have been placed on hold,disconnected and transferred to different departments, I have maintained an extended warranty to have peace of mind that I would not have expensive repairs. Very poor customer service .
Service tech showed up during expected window of arrival and called before coming as requested. Knew what he was doing and was informative and fair. Gave information to help decide what to do in the future with a 13 year old washer.Thank you for sending this man, and I highly recommend that all reps for Sears be trained to follow this mans lead.
The technician told me he couldnt help me and left my dryer is WORSE shape than before he got there. I was charged $100+ for a diagnosis that I already knew and was willing to pay for so he could fix the thing.Some details: The dryer needed a new thermal fuse and a new motor. The technician said they dont make the replacement motor any more (Its a THREE YEAR OLD SAMSUNG. HOW DO YOU NOT HAVE A REPLACEMENT MOTOR?) so there was nothing he could do. He didnt even bother to replace the fuse. And to wrap it all up, when he put the dryer back together, a THIRD problem came up and I was getting an error on the display and now the dryer wouldnt tumble at all!$150 bucks at an online parts site, some youtube videos, and 2 hours of my time and Ive replaced the motor, replaced the thermal fuse, and RECONNECTED THE THERMISTOR THAT THE TECHNICIAN LEFT DISCONNECTED. Works like a charm and I want my money back for a waste of my time.
Five star Eddie did a great job of fixing my Blown gasket on my 5 year old sears tractor. I was mowing my lawn 90 minutes after he arrived and fixed it in my driveway. He was hampered by a malfunctioning credit card interface and payment took a while because of that. otherwise a good experience.
This has been one of the most frustrating experiences of my life. The only reason I gave it ONE stars is because the repair man Eddie was nice. I had owned the same Kenmore grill in my previous house. 5 years uncovered on my deck it had never failed to work properly. So when I moved I had purchased another one. The day I brought it home pre-assembled, the igniter failed to work properly. On my first attempt to to call customer service I was on the phone for 45 mins. and spoke with 4 different departments only to get disconnected. At the time I was caring for my wife who had Brain Cancer and I am on disability. It was a big deal for me to get out of the newly purchased house ( we had just moved ) and buy a grill! I had to wait two days to get back t them and when I did it became ridiculous. I was on the phone with no less than 11 more departments and disconnected two more times. Finally after I got to the Escalation Dept. I was told that the store manager had to call me back within 72 hours and the goal was to have the store pick up the defective grill and bring me a new grill. With my disability I could not bring it back and exchange it. That was on October 26th. My wife died on Friday Oct. 27th. Between my wife dying, moving and the funeral, why should I have had to deal with this and in this manner! Today is Nov. 7th and I have yet to hear from anyone from Sears!!! THAT IS NOT CUSTOMER SERVICE!!!!!!!Edwin Pfeifer
My refrigerator Sears technician was courteous, knowledgible, efficient, and patient with my questions. He even called to let me know he was to arrive shortly. I will definitely recommend to everyone to hire Sears for estimates and repairs.!
On now on my fourth visit. Second and third visits got us 85% of the way to fixing the problems wth my dryer. Fourth one--by the same technician as thw first appointment--undid all of the visits of the good technician. We are back to the start. Now I wait another two weeks for a fifth appointment (this whole endeavor has been going on for about seven-eight weeks). I requested the good technician but Sears cant guanrantee him. I asked, At what point do you institute the replace your machine offer? . The answer was, When the technician deems there is no repair possible. left. With this yo-yo-ing between technicians--à la good cop bad cop--- there will never be a time when theres nothing left to fix. What a boondoggle. That being said, both technicians are the nicest men and very sweet to and respectful of me.
It will take A MONTH for them to come fix my washer. The first time the repair man did not come at all. The second and third time he came an hour before they said hed come. I wasnt home, like Id said I wouldnt be home yet. After waiting two weeks they offered me a rescheduled appointment in two MORE weeks. Take your business somewhere else!
After a little confusion with the scheduled day of repair due to a snow storm, both repairman were awesome. The first repairman who diagnosed the issue ordered the parts which were sent to our home was very knowledgeable. The 2nd repairman who completed the job was equally as knowledgeable and made sure it all worked well before leaving.
The repair was very good, unfortunately though, I had to wait a month till I finally got it. When the first appointment did not show up, there was no communication that it was not coming and I could not reach anyone. A 2nd appointment was finally set up only to be changed from the company again for an additional 2 weeks!
Timely and service man knew what he was doing and provide an explanation and how long it would take to repair. (need to order the part 7days and it was true) I was impressed with his time line. He came when it was set up even though there was some confusion on the date that was the home offices error.I am a long time customer and I cant tell you how wonderful it is to have a service man who is knowledgeable and comes at the prescribed time.
Washer had bad smell. Service came to repair and when left, smell still there and the new piece installed wasnt on right. I had to go in and attach the loose pieces. Also came to clean dryer filter. Came with a vacuum and brush. I could have done that myself for $5- (cost of lint brush). Have to set another spot for washer but dont feel confident. Conflicting diagnosis from online and in person tech. Guy was nice who came to house but not thorough.
Repairman was within the designated time to make the repair and the the repair was made quickly. No extra problems. It was great.
Terrible, terrible experience. My washer was leaking in the fall, and it took several visits by different techs and various parts that needed to be ordered - all in all was without washer for weeks. Then this spring, same problem and same outcome...multiple visits with a new part being installed, told problem resolved, still leaking. Another visit, part needs to be ordered, wait over a week, part installed. No working washer for five weeks. Then today, leaking again. The floor in front of my laundry closet is warping from all the water. I am beyond frustrated.
Continued from prev response...Orig problem from Mar 3, 2016 and still not fixed...June 10! Major problems with repair service scheduling rules/operations, training in every area (Techs, PA Dept, customer complaints Dept) and being able to reach a manager/cooperate officer that seriously cares about what is going on!!!I was told from the Protection Agreement Dept that if not fixed aft 3 attempts, it would be replaced. Since then (now 5th attempt), being told it requires 4 attempts and they have to be for diff work orders!.....really?? This problem all started because thier Tech failed to reassemble it correctly and none of the 6 Techs (plus using their manufacturer technical expert Svc) that have attempted to reassemble it, have gotten it right. Pretty sad!And when I called the regional Customer Complaint Dept, the manager on duty (which took 3 calls to finally speak to) he could not care about the issues I had plus would not give me his name nor his supervisors name! Total incompetence and disregard for the customer. Been with Sears for over 35 yrs and have never been treated like this. Addiobally, the products have gone way down in quality and now Im suffering because of it. Can a cooperate manager plz contact me
Sears repair tech, did a great job on my lawn tractor. Wish I can say about there refrigerator tech who never should up.What happen to Sears, use to be such a great company for tools, lawn equipment , clothing , appliances, and repairs? What a shame. Poor Managment.
The technician, a very pleasant man named Julian, arrived on time. He spent a long time outside dealing with our A/C unit. Then he came inside and asked where the air handler was. The air handler is in the attic, which is only accessible through a pull-down ladder to the attic, and the ladder is in the living room, above a large sofa. I want to stress that last year, a two-man team came to do this service, and they barely tried moving the sofa. They gave it a quick try, said they couldnt move it so they would not be able to service the air handler. I explained this to Julian before he made the attempt. Julian, however, all by himself, moved the sofa, pulled down the ladder, and climbed up into the attic where he successfully serviced our air handler. Julian was very, very pleasant and professional throughout the appointment.
This was the second time in three months I have had to call Sears to repair the same problem. Each time waiting over week to get the repair parts in and then another week to get the service person to install the parts. Hundreds of dollars of food lost to spoilage. Yesterday, I restocked again, and today I the find refrigerator control panel does not work.My question is to whom do I send my groceriy bills to?
After 3 attempts at fixing an issue we are having with our washer. This angel of a service repair showed up named Nancy. She was a joy to have in our home as well as knowledgeable and professional. She knew the exact issue that was causing our problem and was quickly able to fix it. We are so happy now. Thank you Nancy!
I have had 3 problems with this refrigerator in the 2.5 years that I have had it. i paid for the extended service plan which entitled me to wait a week for an appointment and a repairman that said since it was working now that he wasnt going to touch it until i had a problem again with all my freezer food defrosting.
Better experience than the cooktop repairs. The repairman knew the product, had the replacement part on his truck and was done in 30 minutes. Other than the 11 day wait for a repair appointment this repair went well.
I ordered a new front panel for my washing machine and the Sears repair men, dented and demaged the top of my brand new panel and run out the door telling me as I complained to call customer service.Sears has gone to the dog, what happened to a once great, reliable company.
Still waiting for my refrigerator to be repaired its been a month had to buy a new one while Im waiting for them to show up and fix my refrigerator under warranty. I will never buy another appliance from sears again. They obviously dont back up theyre service agreements.
Tech replaced water pump in clothes washer but did not test. Hose was not seated correctly and water leaked on floor. Call to Sears to get another service call could not schedule a tech for 2 1/2 weeks. I fixed it myself.
It has been 2 hot summer seasons with little to no central air conditioning because Sears has not honored their 5 year warrantee. My daughter has suffered through brain surgery with no a/c. I have been calling everyday and just get appointments that start at 8:00 A.M. and wind up being changed to 8:00 P.M. and every few days and then no one shows.., When they do show they are so incompetent they do not know how to fix it. We now have requested a replacement for this lemon and still no action and still no A/C even though I have begged and pleaded that this is a MEDICAL EMERGENCY. NO ONE SHOULD BUY ANY PRODUCTS FROM SEARS AND DEFINITELY NO SERVICE WARRANTEES. Ours is 5 years and runs out in July of 2018. I feel they are just waiting to run out their obligation. SEARS STINKS AND SHOULD NEVER BE ALLOWED TO SELL ANOTHER PRODUCT THAT THEY DO NOT STAND BEHIND.
Our repair man was extremely friendly. He called before arriving and came early in the window of hours we were given. He was able to evaluate the problem quickly and replace the broken ICE maker. He was in and out in 30 minutes.
Paid for the tech to come and see what parts under warranty were needed. Tech ordered parts, Sears has no idea where they are. A month later. I guess were witnessing the beginning of the end. Another thing, there are no longer ANY representatives to talk to on the phone in the US. All calls go to the Philippines. You know, where one of Donald Trumps heroes rules.
The repair man was great.Very polite and respectful. I would not recommend your repair service to anyone..The refeigerator is stll constantlly running after paying for part.After 3 different visits and paying for first visit plus part I want a refund! Not a good way to run a business. I f I do not hear from you I will be contacting the Better business about this problem.
I am a very unhappy customer. I have been without a refrigerator for almost two months and no one in the office cares. You schedule for service to repair my refrigerator and no one shows up. for all this inconvenience that you have put me thru I should get reimbursed for the $400 I paid for the part that did not fix my refrigerator.
The Tractor was running when the service Tech was here. I had him start the tractor three times. It started the three times. When I tried to start the tractor the next day it would not start.It was the same problem that I was having.
Although my two year old stove has needed service three times in that short period, I just have a lemon of a stove. The actual repair has always been done with a short turnaround time, and with competent servicemen
Called for service on a new washer. the person on phone after i told problem said it needs a part , it will be sent in mail, service not for 10 days,on 10 day service man, checked over found problem in 5 min.no part needed, had to install second line hot to keep computer in machine working.. he installed ran full of cycles.at least the service man knows his trade,he was very helpful ,to wait 10 days is not good for customer relations.i would say GLENN GUSTAFERRI.
Constant fight to get work done. Did not attach my snowblower the first time. Second time assembled it to blow backwards. Hopefully this time it is correct. Same problems last year. Wish I never bought this thing from Sears.
Incompertent 3 times plus a no show and it is still not fixed. Cost to me to have gas disc and conn 262 dollars. If this is service I do not know the meaning.I hope the guy here today can fix it?????? I have also lost 5 days waiting around. How would u rate this type of service. I was a supv for Verizon for 43 years and if i had provided service like this I would be gone as well as my employees.Al Scott
I needed a timer for my dryer. The guy came installed the part. But didnt put the front back securely .My husband had to fix the problem .you need better tech people that no how to fix the problem
TechLedge was great. They knew what the problem was on the first visit and my refrigerator was repaired within a week. TechLedge repair specialist was professional and knowledgeable.
This was a Central AC repair. The job got done but the first thing the repairman said as he entered our home was if the problem is in the attic Im not going up there. Its too hot. Well duh thats the reason the AC needed to be fixed. It was a heat wave.
Service man said he sees no leak without even pulling out refrigerator. He said the part that the previous sear repair man ordered needs to go back. Now it is leaking still when ice is made.
The Sears repair man was prompt, courteous and seems to have identified and fixed the problem with my dishwasher in a very efficient and timely way. I hope it will now run well for a very long time.
The technician arrived on time . he was careful with my stove, he looked up what he didnt know in the specs, and figured out what was wrong fairly quickly. Everything was resolved to my satisfaction .
Issues with the office scheduling the appointment Showed up. barely did anything. Didnt do any adjustments -- mentioned the timer was off-- just told me i would need to buy a timer and told my to get a contract. Paid for appointment and dryer still just keeps going
Sorry I have missed you calls about our recent dryer service appointment. The technician was professional, knowledgeable & friendly. It was a pleasure to finally experience excellent service. Thank you.
They fixed our dryer pretty quick when they arrived. My only issue was that it that it took them so long to show up--dont give out windows of time unless you can honor them.
Great service except i had called and told the person who made my appointment what was wrong. When repair woman got to my home she had to leave again to get the part. Should have had the part with them since i called and told them what was broken. Woman was very nice.
The repairman showed up on time, was professional and was thorough in attempting to complete the repair. Unfortunately for me, the problem did not occur again, so no repair was necessary, but the washing machine is working great...for now!
Didnt repair the freezer as still not cold enough even for ice let alone keeping food frozen.
Repairman was very nice and helpful. Unfortunately, our problem still exists and the water still is not shutting off and keeps spilling all over the floor. We have scheduled a follow up to see if they can try and fix it again!
Purchased a warranty for sears BBQ first time they repaired it parts rusted. second time same parts rusted and sears wont repair. Do not buy service agreement its a waste of money. Will not buy from sears anymore.
Professional and cordial repair men. All parts removed and replaced anew. Sears is the way to go. Always use a Sears Contract - Past experience on other contracts proved unsatisfactory -sears
The repairman blamed me for the microwave breaking telling me that Ive been opening it while its running which I dont do. Then I used it once and it died again. Now I have to wait 4 more days for another repairman! Worst service Ive experienced in a long time.
After over a week waiting; they rescheduled for more delay sent a young man without parts and apparently without knowledge of the issue I had explained initially. He was out of the house in under 15 minutes and said theyd call me. That finally came 2 weeks later by which time I had fixed the problem. Lame, lamer, lamest.
Great experience. Tech bought great tools with him to expedite the repair and got it running fantastic for now..Awesome. He and the first engineer Zuresh were both Great.
Excellent Service. Came to the house right on time. Ordered the part, returned 2 days letter precisely on time again. Dishwasher is good as new!!
I had a great experience with my dishwasher repair. It is now working again better than before. Thank you, Bob!
Engaged Service to tune up snow blower. Mechanic showed up within the time window provided to me. Mechanic did an excellent job and informed me of exactly what he did
Very good professional tech. He knew immediately what the problem with the freezer was and fixed it properly. Very pleased with this tech and the service. In the past we have not been so well served.
The problem was not fixed. I have the full protection on all my appliances. The issue was not resolved with a comment stating that its a plumbing issue. I am not sure why this is a plumbing issue when the heat is not triggering on one level
Brian our tech was Fantastic!
The technician did a great job. But I am totally disappointed that it took close to 3 weeks. Just to replace a part taking 3 weeks is laughable
They serviceman was punctual and I appreciated the heads up that he was on his way. He knew his stuff and did a great job. Was curteous and left the area clean. Would definitely recommend.
Im disappointed that It has taken three Service visits so far to make the necessary ice maker repairs. Additionally, the scheduling of the visits was rediculous. It has taken over 6 weeks so far.
Repairs were made to my satisfaction. Repairman was pleasant and even made sure the snowblower started and worked before leaving.
Worst experience ! Sears first sold us defective washer and dryer and then charged an arm and leg to fix them ! The “technicians” are so rude and was screaming at my poor mother who does not speak English ....
Install and setup of snowblower onto lawnmower screwed up. First snow and it went between 10 and 15 feet before the snowblower stopped working. Same thing happened last year.
Problem with my dryer of less than a year, taking much to long to dry. Called for repairman who was able to discover and remedy the situation quickly and professionally
Was able to make an appointment for the following day. The tech came on time and was very efficient. Would definitely recommend Sears
The serviceman, Bob was on time, cordial and obviously a professional mechanic. I am happy we contacted Sears Service.
Came on time and were professional and efficient
Repair man was on time and very busy for almost 2 hours. he worked hard and sweat his buns off. Was pleasant and courteous.
Technician was on time, knowledgeable, professional, and pleasant. He repaired my washer. It’s still working well.
Repair man was nice but I hate sears ,It takes hours to reach sears and weeks to get appts. Done with sears..issues trying to reach them for service is Too stressful
The gentleman that came to repair the washer dryer were very professional new their product line and even showed up early I couldnt have asked for better treatment thank you again I will call again if I ever need more service
His name is Bob. Very kind and easy going. The man knows what he is doing. No problems here...He fixed our Samsung dishwaher
I would definitely recommend Sears Repair Service to anyone. They are always on time and are knowledgeable in their profession.
The repair service was wonderful. Thank you helping us out. Our fridge seems to be working well.Mr. & Mrs. Brousseau
I called one day and the repair guy was here the next. I cant ask for any better than that! He was friendly and informative and out quickly.
Good news - They responded/arrived the same day as called. Bad News - We had to call them back because the repair was not successful.
The most professional repair people Ive dealt with in a long time. Sears is great.
To costly for 5 minutes of work. I was told the engine on my vac seized costing me a service charge of $109 ludicrous. No work was done.
The problem was not fix they told me to take a picture when I see water coming from the hot water tank I did that then they told me I need to get A plumber to add a pressure reducer because my water pressure was too high I did that and it cost me $450.A week later the same problem sear came back they still telling me it’s not leaking I told them they need to call the plumber who installed my heating and hot water system to come check the problem out sears told me no.my next step if I see water is the better business bureau Sears Service suck I would never never recommend anyone to Sears
The service technician was very professional in repairing my refrigerator. I am very pleased with my service contract. Thank you.
Excellent service, only issue was he was late due to an earlier appointment going longer than the time they allowed for him.
Tec was very professional. He arrived on time. Did his work with skilland was polite and answered all questions. very satisfied.
The service tech arrived as promised, diagnosed the problem and got the parts and fixed the tractor. Sounds better than it has for years
The service tech thought he fixed my problem...but it was not fixed
The last service provide did not last 1 hour. The Tech was very nice, but the refrigerator is not working.
Very good technician. Had knowledge of the appliance he was servicing. Not like the technician the day before.
Technician left and problem still continued. Called to ask for another service call, and sales reps were not very flexible.
Technician was knowledgeable. Appointment right on-time. Problem resolved same day.
Excellent service on a range that has required part replacement 3x in 18 months.The range is clearly defective...service is not!
The repair man was prompt courteous and helpful. The repairs were completed well, at a reasonable price.
Great service guy, but waited way to long to get service call, 2 weeks without our dishwasher.
Very professional service rechnicians. Quickly diagnosed the problem and completed the repair in short order.
The dishwasher repair man arrived in a timely manner and resolved the problem. I am very pleased with the service
The service man was great.I dont like talking to IndiaBecause I have to talk to India I will buy my products somewhere else.
After having a Technician out to our house 8 ties for the same issue with the dryer it is still not fixed
The repair man was fine, its your customer service that needs help. I rate them as a 0.
Scheduling is not effective , customers waiting the entire appointment window, without keeping customer updated, is not customer friendly. ... this is 2016 .
Called ahead of time and was courteous and professional. Fixed my snowblower very fast.
Prompt and thorough. Cost came out much higher than expected but I have neglected some TLC on my machine and decided to go for it.
Service tech was polite and informative. Let me know what the issue was and what had to be done to permanently correct the problem.
Excellent service, the technician was very knowledgable and friendly. Explained all the work he was doing
The service man was very nice and knew what to do to repair tractor.
Tech was very professional, courteous and went beyond my expectations.
The man who came was pleasant and solved the problem. Still I think the cost was outrageous…. Disappointing for sure!
The repairman was great !! The customer service people to make the service appointment were HORRIBLE !!
More than I wanted to spend but refrigerator is working like new.
My washer and dryer work great now! Thanks so much!!
Simple and efficient process. The technician was friendly, helpful, and qualified.
The issue with the dryer was resolved. It is working perfectly now.
Bob was very knowledgeable, and courteous! 5 star A plus satisfaction!
Excellent service repair man explained everything he was excellent.
Great job on the repair. Serviceman was professional and on time.
Excellent service. The technician was very knowledgeable and professional.
The service person was very pleasant and did a very profesional job.
Very professional and courteous staff.
Just throw your money away. Its less aggravating
Came on time promised. Did good work. completely satisfied.
Yuri, the tech, found the problem quickly and made the repair in a few minutes.
I do not have started the lawn mower yet
Fast, friendly, thorough! Overall great service!
The man came and replaced the part and it stopped working the next day
Nice guy but did not fix the problem. Waste of time
The service was fast and complete. Service was here on time.
Sucked technician needed my help whats going on at sears?
Very good excellent job he did
Helpful and flexible to work with for dishwasher repair
Total reviews rating 3.7
199 Reviews for Sears Appliance Repair 2023:
Review №1
2022-05-09My Dryer was making so much noise when in use! I called Sears Appliance Repair and they sent a tech out to look at it. He explained the problem and said that we would need a new drum. He ordered it and within two weeks, he cam back and installed the new drum and now I have a new dryer again! Felix was very professional, considerate and polite. I purchased the whole house warranty for all my appliances and I am sure that if I have a problem with any of them, I will get the same professional service as I did with my dryer.* I want to Thank Felix for his professionalism and his courteous manner. He did a great and thorough job replacing my dryer drum.
Review №2
2022-06-28First, we already had an expert refrigerator repair service perform diagnostic and very easy to identify, the compressor stopped working. The unit was less than 5 urs old, still under warrantySears,are us wait 2 weeks to send out their own tech, or tech partner. Of course he immediately saw it was the compressor. Now, they placed request for “parts”… compressor was included, but not the copper filter parts so, still over $120 for parts. Then, this ridiculous hourly rate of $270, at 2 hour charge, which it didn’t take 2 hours, so… total charge was well over $700Now comes the kicker… the refrigerator is extremely noisy. Sure, it gets cold now but the noise is unbearable. So, over $700 for an extremely loud operating unit…. Sears is no longer a trusted Supplier
Review №3
2022-05-06Repair guy was very good. Courteous, knowledgeable and on time. However it turned out that water was backing from rear drain. No repair necessary. I wascharged an additional $50 for the process of opening top of washer (two screws) and emptying lower washer drain tube which is a consumer maintenance item. Basically nothing done. So $99 to walk in door, not diagnose. You tell me if thats fair or gouging a little bit.
Review №4
2022-06-18First he called to let me know he was on his way then he showed up on time. He was nice to talk to and was courteous and respectful. He disassembled the wash machine replaced a apart and put everything back in the correct place when he finished repairing the washing machine overall he was He was pleasant and knowledgeable about the washing machine he was repairing if you had any questions he would answer them .
Review №5
2022-05-09Preventative maintenance, basically opened doors of appliances and said they’re fine.. Didnt address issues I told him about.. Other than cleaning dishwasher filter and vacuuming inside of dryer, not dryer vent, charged $249. Total waste of money, do not bother with this “service”.
Review №6
2022-04-22Their communication is the WORST , I made 2 appointments because first one, tech didnt even bother to called or showed up ,I waited all day for nothing and after calling leaving message they finally called me to me to give another appointments and of course didnt showed up or called . They are the worst .I still havent has my dryer fixed. The worst ever
Review №7
2022-03-01Good place for repairs on youre broken appliances but very expensive. 500 dollars to repair a water pump on my 1 and a half year old dryer. I could of replaced it myself for 45 bucks but I wasnt sure if that was the only problem but of course it was.
Review №8
2022-01-20The technician was very knowledgeable about the equipment as well as the warranty services available. He helped me save some money and repairs my oven and refrigerator. 10/10 would do business again!
Review №9
2021-10-01I had a lot of trouble getting LG certified repair person to even take a look at my 7 yr young refrigerator- LFX29766S. Sears repair not only came on time, identified the problem but also replaced compressor today. The ref has started cooling. Will know more tomorrow. But so dar so good
Review №10
2022-04-01Technician was very knowledgeable of the work he was doing and was more than happy to explain and show me what he was doing. Highly recommended