Sears in Brooklyn
Site: https://www.sears.com/stores/new...
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:10AM–6PM
Sears in other cities:
Cant rate this place now as it is closing in a week. They have been having an everything must go sale including the clothes racks, display tables and counters. Not much left. Hurry while it lasts!
June 20, 2021. The reason I give it three stars is because their clothing look cheap. The day I went was June 19th and the system was down so the whole store was not taking credit card only cash
Welcome to my label Royalty Company Inc FBI agent investigating in Staten Island,NY 10301
Sears counting down last days in November for closing out of business sales. Store is practically empty. Sears will be missed.
Didnt even realise until today that Sears still exists. There wasnt much other than clothes and shoes. I was lucky to find a pair of pumps, which I eventually purchased.
Wanted to buy working boots, everything 50%off but mans sizes 8.5 and 12.5 only. Looks like store is going out of business
My experience after returning to this store after many years was a little disappointing. I remember shopping with my family there as a child quite fondly. However, the years have not been kind, and the customer service was practically nonexistent. In addition, I was barely able to locate the items that I was searching for, and some prices were quite ridiculous. I doubt that I will be returning.
The worst Sears ever. They just talk to each other and customers are waiting on the lane.
Its very sad to see this place closing I have been shopping here for nearly 50 years. And recall coming here as a child all the way through my adulthood
The store is old and shabby and falling apart. There are leaks and holes in the ceiling. It takes forever to checkout even though the lines are short. Their computers are ridiculously slow and havent been updated since the 90s. The associates dont seem to know their own store policies; they each have a different answer when asked. The only good thing is that their prices are competitive. But dont shop here, but it online.
I love Sears, the best magazin in Brooklyn NY they have good quality clothes affordable price
I ordered shoes online when I came here to pickup they couldnt find my shoes over 40 minutes but when I came the associate complete my order status 4.14 minutes still they couldnt find my shoes . whats kind of cheat / fraud I dont know with out delivery shoes there computer system shows status completed. I also requested for talk with manager she didnt show up while.........
Bought 3 pieces of clothing and they had no shopping bags for customersAlthough ur paying for the bags. They were out of stock. And the cashier had an attitude.
This place sucks..not became its Sears, because the entire store is untidy. In the shoe department you cant find the boxes to the shoes, in the box you may find 2 left shoes or the box say one size but the shoe itself say another. Its hardly any sales people on the floor to help you. The entire store at this location needs to be remodeled and they need to hire new staff. Overall of course they have great deals, I just wouldnt go to this location to get it period.
Why is it open? It’s supposed to say perm closed
I wrote 1 star review yesterday, but everything turned to be OK after all.. so I deleted the yesterdays review... I came to the store and very friendly cashier knew who I was and what it was about. Special thanks to Mary!P.S. One of the issues this store has - not enough sales people in applianceselectronics department. Come on Sears, you cant have that given the situation you are in. But again, thanks to super friendly cashier I didnt have to wait 30 minutes to purchase my tv.
I really love this branch! They carry a wide variety of clothing, and they now have a kmart at the same location. My only problems are that they do not have enough sales person around when you need someone to help, and the checkout lines are extremely long.
When I was there for the first day about a month or two ago there was an event going on. I got a $10 gift card because I am a member there and gave my email to get the gift. Also the people there was very helpful and friendly. Unfortunately I just returned back to California July 12. If I was still at New York I will definitely return back to that store.
Maybe the deals are good, I wouldnt know, I try to avoid it. Its a beautiful and interesting building from the outside and has a great useful parking lot, but from the inside this store is dimly lit and has no windows. Its literally the most depressing shopping environment and experience ever.
Very nice place for shopping... all products are nicely decorated.. Clean and good environment.. they have parking area for car. Employees are very friendly. But I dont like their hand bag area.... they should bring more good bags...shoes area is good but they should bring more comfortable boots and shoes . Ladies jewelry collection is not impressive ...
This review started at a 5 star then dropped to a 2 star because my online order wasnt delivered by the date promised but David from the Automotive section correct the issue and got my order to me within 3 of the original due date. I am beyond satisfied with his effort.
Here we go Sears! I find this product on Sears and I read about Sears and I saw bad reviews about delivery & dates.. then I start chatting with someone and he said I don’t need to worry, product is in the facility and I get the item delivered on Friday.. theen they called me 2 days ago and delivery scheduled for.. Friday, today.. they called me and they said item can’t be delivered today or tomorrow.. next week Tuesday earliest, MAYBE!I took off for this delivery, I paid $67 for DOMESTIC delivery option and apparently I had to cancel..Sears delivery system is sucks! Don’t bother!
I had gave up on Sears due to bad service. However today Thanks to the salesman name Gene he is very nice and helpful. I brought new tires and the service today was great. Thank you and I will be back. The Sears/Kmart store is really nice also. Thanks again Gene for your service!
Looks abandoned from outside. Entrance is from parking lot only. Automated phone system hangs up when you press 0 to speak with operator. Interior is slightly carried for. Some light fixtures and light diffusers create impression that they will fall on you before you check out at register. Line is not that terrible for pandemics time. Floor is clearly marked for social distancing.
It’s our last choice of place to shop. Poor collections. They made the prices so cheap but they left out quality and fashion. It used to be a great please with all the great sales associates. Now it’s a mess because there is K-Mart in there.
Their point system is fantastic. I always get over $20 off. The prices are fantastic, its the type of store you have to dig to fine the right outfit. The buyer can impove the style of cloths, but sears has more then just cloths. They also have great deals on casual shoes, sneakers and boots.
Non professional and impersonal and over priced was my experience with their air conditioning service agent. They wanted to charge me $ 230 times two to flush out clogged drainage systems in two of our1500 BTU units.
There no employees... cheap clothing now. it looks like a yard sale. I must be under new mgmt. I advise anyone to.not go there. cheap quality
This store needs to be reconstructed/renovated. I have found dead rats running around and the bathrooms are disgusting (smells like horrific diarrhea before you even get close to it) don’t understand why the company does anything for this. I talked to an associate and he told me that they don’t really care about the establishment. There’s a whole in the ceiling on the 2nd floor towards the comforter sets, i don’t know if it’s plugged up now but hopefully the store gets a renovation it deserves.Also it still the same old merchandise from years ago still sitting around, what’s up with that ?
I love Google for directions. A+ all day, every day. Since I prefer buses over trains theyre my go-to. I went to Sears for an interview. Didnt get that one an thats ok. Continuing with interviews & my trusty Google.
I could not express how disappointed I am with Sears . It is one place you should not try to buy appliances from because of their very poor management. I had purchase a few appliances memorial weekend and still haven’t receive anything . The delivery continues to be rescheduled for whatever reason on their part. I try calling the numbers that was provided and all there is an answering machine. I went down to the store and try canceling the order but the sales woman at the store couldn’t help . I try calling back the number got a response after close to an hour being on hold (I’m not Exaggerating) told the the rep. On the phone that I will like to cancel the order; she said the order was canceled but my bank statements are saying something else.. SEARS isn’t what they use to be. I WILL NOT BE DOING Business with them again.
I went to buy boots. Price advertised online did not match price in store. Cashier did not help at all even after I showed her the website. Then called customer service they said I can buy the boot but it will be available for pick up at the store a week later. Even though they had 20 pairs there. This place wasted my time. No wonder no one shops at Sears anymore. Good Riddance!!
I was thinking store is running out of business so it will be cheap. I bought a Levis pair of Jeans but I dont feel any difference from regular store like Macys. Prices are same or may be it was just the thing ehat I bought, over all good experience, less rush, plenty of space to try things, good variety of Jeans for men. I am pretty satisfied except little concern for price
Good prices, good selection staff makes you feel welcome, very important..I would give it 5 stars but The look of a place and shopabilty does matter and sadly the store is tight, way to much stuff on the floor and the place feels like your grandparents shop. Sears got to make the shop look more modern.
Its been here for years & still standing.. found some good deals & massive parking lot
I was able to buy 2 Christmas sweaters for $5.99 ; regular price $23.99. That was a big discount! However, the lines are long for no reason and theres not enough cashiers. This is the sad part.
Sears was not crowded at the time I went there. Most of the store had sales up to 50% off. It was also nice to have the K Mart on the lower level as well. In addition, there was plenty of parking on site.
Has little to nothing. Unable to find staff easily for assistance. Products are not restocked so basically if you dont see it its not there.
My experience was brief inside, and primarily with store pickup. Service is complete trash, save yourself the stress and pickup from another location. About 5 people were working - I dont wanna assume they werent doing anything, but it didnt seem like it. None of them had any sense of urgency either. When I got there, I was the 2nd person in the room. I waited and waited until there were 7 people in line. On top of that, several people got helped from the back of the line before anyone else.No order, bad service, bad experience.
Location closing down, get those “going out of business” deals while they last. Been open since 1932, so long Sears.
I bought a vacuum cleaner here and was satisfied with the product but dissatisfied with the help. He acted as if I would steal merchandise and when i really as for his assistance he ran away like had the plague.
Cant believe how they stay open. Lines cam be long but the floor is usually sparse. Probably localy funded. Oldie but goodie. Reliable for basic goods. Decent for neighborhood.
I went to buy some boots but most of the boxes only had 1 boot in them. I had to find two different boxes to get 1 pair of boots. Its not okay.
Its got enough to say worth visiting. Some of the workers need more training or sleep because they lack good customer service skills. Lines are long sometimes. Usually just rather do online pickups.
You always wonder why stores go out of business and Sears provides a good explanation. Wanted to buy an exercise machine. Went into sears and they do have quite a selection, except 90% of those bikes were broken. The whole area wasnt maintained in what look like years, it was dirty and there was no one to talk to. Why use a big section of your floor to show broken equipment? Why pay the manager of that store? This can only be answered by Sears management.
Sears has to carry brands that are worn by the younger generation such as Nike, Adidas etc. They seem stuck in the 80s. Ive seen clothing that have been on the same racks for the past 6 years or more. I personally would prefer to get an item at a discounted price and not earn dollars, or buy one get one 50% off.
Layout ok, lots less variety and no restaurant anymore. Too few cashiers. Took a 94 y.o. and stood in line for her because there is no way for her to stand in line 20 minutes for a cashier. Also the main entrances are closed. Only the parking lot one is useable. And why are the stairs to the basement closed off?
Incompetence. Poor customer service. Employees are either incapable of helping, dont know about the products, or just dont care.After practically begging a sales person to help me assemble an order for my workshop, the guy botched the order. I should have known when he couldnt answer any questions about the thing. (Then why was he working in the tool area?) I ordered a workbench and the guy rang up just a work surface.Furthermore, every time I talk to customer service they hassle me. They dont help - everything is my issue to solve. I have to call another person, I have to check whats being ordered is correct, I have to become an expert on the products, etc.. I basically have to do my own customer service.I cant wait until the day I hear that Sears is closing 100s of stores nationwide.
I had a good experience at my last visit to Sears. I was shopping for girls clothes size 4t and 5s. I found several colorful choices. The sales representative was friendly and asked if I wanted to open a Sears account. I said no. I was able to find what I was looking for right away.
Not so enthusiastic about visiting that place. I do because of curiosity due to the constant drumming regarding its demise. Not so interesting any more, inventory is low although the faithful continues to grace that place with their presence. Its just a matter of time before the bells toll.
Wow! I recently invested in Sears so I decided to give this store a try when I found myself needing a hammer. At first it was good - the place was clean, there were many customers, and the employees seemed friendly. But when I got to the register with a hammer and a $10 bill it took literally two minutes! If you dont think thats a long period of time, hold a hammer and a $10 bill and wait two minutes. Its an eternity. The young man helping me moved as slowly as one of those human statues that cover themselves in silver paint for tips.
I went to Sears auto service center this evening for my regular oil change. I arrived at about 6pm and I received immediate service. My 🚗 was ready before 7pm. I am very pleased with the service. The attendant was very courteous.
Horrible experience x2. I saw a good deal on something online so I ordered it for pickup at this location. Both times I arrived and the people there were so incompetent. I showed them what I was picking up and the order details and they still had no clue what it was it where to find it. Place is extremely disorganized and things are all over the place with no order whatsoever. First time they found my order after approximately 20 minutes of searches. The second time I was there for almost an hour during which time multiple people came up to me asking me what exactly it is I was picking up. Then they started bringing unlabeled merchandise to me and asking me if thats what i ordered. Then a worker came to me and said they cant locate it after which I asked to speak with the supervisor and about 10 minutes later one of the items was finally found. The other one I just gave up on, its ridiculous, even when I called the customer service I had to call them 5 times because the reps either kept putting me in hold permanently or dropped the phone calls. When I finally got a decent rep she told me she called the pick up center and they said the person who accepted my item at the pick-up location wasnt working that day so I have to go back the day he comes to work bc hes the only one who knows where it is. What kinda bs is that!?! No wonder sears is slowly going out of business
I had the best experience at Sears on Bedford Ave. In Brooklyn, NY. I called in asking about tires and the representative David was extremely helpful. He was helping another customer, but immediately called me back. He assisted my family with all of our questions, explained the different promotions as they related to tires and was knowledgeable. It is a holiday and some individuals lack patience because of the hectic work load. However, this was not the case at all. Even after my vehicle was ready, he walked my husband to car, gave some recommendations and answered our questions. This was truly an example of excellent customer service. Sears has just retained a satisfied customer!
Sears is great because of everything it has for good prices. Customer service though, I asked 3 or 4 people for help to open the perfume case. First i asked in the jewelery section if by any chance they had the key, only to be ignored and they went to the speaker phone to announce help in fragrances, to which nobody showed up. The last lady I asked said no because she hadnt punched in yet, which at the end was the one to help me. Only to see the keys were right beside the jewelry section where I had asked somebody else for help. More cashiers were needed since there were only 3 to help a huge line.
I don’t normally write reviews, like it has to be something unreal for me to go on Google and do it lol. 2 hours for an oil change.... going to a local next time. I even made an appointment online 3 days ij advance. It’s the worst. Still can’t believe I wasted 2 hours for an oil change which is around 45 minutes. The one time I decided to try Sears. Never again. My car could be on fire. Staff just walking back and forth. I’m asking and they said the auto guys are busy, peeked through the door and it’s laughter and one guy actually doing work out of 5/6 of them.
No body even with there I had to walk across the whole store looking for someone to open a locked door to get perfume. Naw yall terrible but the cashier was a pretty little black thing so that made me a lil happy. Overall experience can be alot better
Terrible line length. Atrocious customer service. Nonexistent on-floor assistance. Shopping at this store is done purely out of necessity rather than desire, or because they sell a brand that I trust.Sears has gone from being a trusted retail business to an outdated, heartless greed machine that, like an elderly dog, limps on using its remaining strength to try and stay moving. Now that JCPenney has opened where the old Sears used to be at Kings Plaza, I see absolutely no reason to go and be ignored, offended, or abused at the Beverly Road location.
They suck. Horrible to take the return.They told me its a third party item.I dont know any 3rd party if i bought it from sears website or store it should be returned there.They have to deal with that why we have to go through hassle. Walmart doesnt do like that.
I’ve been going to that particular sears since I was 10 years old with my father and they have provided great service to the community. we are very grateful to have a store that represents a multi cultural community .
I am very disappointed with sears customer service. In late December my fridge stopped working. From the span of time a technician has came five times. And each time the fridge has remained in the same manner. We also have paid insurance for the fridge. When the technician told us that the fridge can not be fixed and that it needed to be replaced, sears claimed that the technician never reported it. Its is now almost May and the fridge is still not working
Keep our sears. It’s the last hope for Flatbush to hold its identity.
The worst service for pickup merchandise. Delivery in the vehicle in 5 minutes is not working. Even went in the store to pick up, nobody in the counter to ask or for the services. Lots of people were waiting. Thats doesnt show how they value their customers. Never again, better go in for shop and check out from the counter.
Floor associate told me that the items came in a set and I was waiting for 20 minute for them to finally find out the items don’t have a barcode to scan and the cashier disappeared for another 15 minutes to figure out what to do. Literally don’t waste your time coming here, go to the Target down at Flatbush Junction.
Some of these reviews must be written by people that either work here or are friends of people that work here. The place looks like its caught in the 90s still, and trying to find shoes in the shoe department was a nightmare. Someone that works there walked past me at least 5 times, almost walked into me a few times too, actually. A bunch of the shoes below the display shoe were different items, one even had a pair of USED OLD SHOES someone clearly put their nasty worn shoes in and stole the new ones.When you go shopping you dont need employees asking you if you need help every two seconds, but if they see you looking lost or struggling to find the right pair of shoes, a Do you need help? goes a long way, instead of seeing people need help then running away.
Got an appointment for noon Dec.30.2017 oil change only, I show up within 15 minutes and wait in line for about an hour. 13:00 I was issued new paperwork that stated I had no appointment. 13:30 my Subaru has yet to be moved to a bay, work has not started. I got tired of waiting, went across the street. Eventually around 15:59 I am back waiting to pickup my vehicle because they just called me and told me my vehicle is ready. 16:20 They finally charge my card and provided me with my key and I left. And yes people that arrived after me without an appointment left before me.
Worst sears I can imagine the people there are very rude and the leadership worst spoke with a manager on the phone about my order which they messed up and refuse to do an exchange....their customer service is customer service is at the bottom of the floor ..now i see why they losing business they dont know the meaning of putting customers business first. which i could give these ass hole 0
I wouldnt recommend shopping at Sears PERIOD. They try to pressure/scam you into signing up for their credit cards which has a ridiculously high interest rate and it isnt even worth the wait on the lines. Not to mention their cashing systems are beyond out of date, once you actually get to the register (after waiting forever) it takes about another 10 minutes just to get through the transaction. Maybe if Sears paid the workers better they would actually work....
Its truly a shame this storied store has closed. It will be missed.
I had a lay away. It was canceled without warning after being 2 days late with the payment. I am sick and it was never a consideration when they cancelled the agreement. Go kick rocks Sears. This is why youre going out of business. Bad business. I have cancer
Date of visit 3/23/18 approx 2pm. Staff member on 1st floor was courteous in giving accurate info Re: locating desired merchandise. Sparse personnel on 2nd floor. Needed open front house/lounge dress. Located them easily. Reasonable price range $16.95 to $40.00. and fabric...cotton to velour. No checkout on 2nd floor. One line at checkout on 1st floorserviced by 4 cashiers during my visit...overall very satisfied with my experience.
Excellent customer service and courteous staff. Wide range on appliances, love and enjoying the Shop Your Way Rewards program....thanks Sears and the team at 1998 Bruckner Boulevard Bronx!
Sears is a wonderful place to shop with good salespeople who are helpful with a smile...the prices are fantastic and the best thing about it is when you get to the register the prices are lower than what you thought they were on the rack and of course its a wonderful feeling saving money all the time....
Fun fact: This store opened in 1932 and is the oldest Sears store still in business. First Lady Eleanor Roosevelt was the first person to shop at this store to buy a pair of baby shoes for her child. And since Mr. Lamperts bid succeeded, it looks like Sears is here to stay.Giving it 3 stars since Ive never been to this store.
Good place to shop,when they have sale OTHERWISE prices are up and down.
Good place to shop. I love to buy shirts from sears. Unbeateble prices.
Sears is a wonderful place in shopping for household accessory, clothing, personal belongings, and other paraphernalias...unbeatable prices.
Terrible service. System is slow. We are in 2020. Its not the fault of the associates who work at sears. Its gotta be from above. Im suprised this company is still in business
Sad to see such a huge corporation go downhill.The Internet killed this mega giants catalog business.Who does not remember anxiously awaiting their Christmas wishbook to arrive in the mail? So many of its stores have closed, this one is the last left in Brooklyn.I do have to say,that Sear on Bedford Avenue looks better then it did several years back.In the mid 1990s I thought this Sears would be closing.Bedford Avenues selection of clothes, bedding,bath,jewelry etc. is good.Lots of parking, clean bathrooms.
My visit to Sears was very pleasant. The sales person was very patient and helpful. She has demonstrated quality customer service. Excellent.
Went upstairs to exchange a bra I purchased for MomCashier was polite and decentReturned bra was $12.99Exchanged it for a $19.99 pair of leather glovesRoughly $6.50 Freecash points were used for the initial purchase meaning I paid the difference of $12.99 and $6.50 initiallySo with this return Im told pay the difference of $8 even though$20-$13= $7After this overcharge i check the receipt I decided to exchange the gloves for a blanket on sale for $19.99In other words an even exchange being that the Freecash points were no longer applicableIn other words lostSo to reiterateI paid the difference of the gloves and the initial bra purchaseI decided to exchange the gloves $19.99 for a blanket $19.99So when doing the exchange the cashier says no Freecash applicableI agree and say its still an even exchange since I paid $8 ($1 more than should have been charged)So imagine hearing pay $6+I was like $6 for what?$19.99 sale item exchanged for $19.99 glovesWhere is the $6 in this?She used the $6 Freecash argumentOnly there is no argument there because it isnt the $7 nor $8 over chargeI comment out loud that the system as well as manager doesnt know how to do math being I have a bachelors degree in accounting of all disciplinesThe obese self proclaimed manager takes offense and says something as insignificant as her Sears careerI respond to that utteranceIf you knew how to add Sears wouldnt be liquidating and in bankruptcyThe fool replies she makes more money than myself she is the be all end all there is no superior to her authority in the Sears organization and that she knew I would go there regarding the financial future of SearsNow someone should contact me from Sears regarding this matter but they wont because the only consistency in the organization is inconsistencyHad she addressed me with intellect and courtesy none of this happensI had pity on this organization but it needs to be put out ofobusiness as a going concernHopefully Walmart reaches BrooklynSo the arithmetic challenged obese manager can be put to unemployment retraining and another job where she makes more money than meLMMFAOAdditional information:She tried to refund me only the $8Which is why I raised my voice to put the illiterate thief on blast and she still couldnt count my money properlyI got $14 in singles so she basically emptied one of the currencies in her drawer over her hurt prideShe also allowed a subordinate to have a customer and their credit card company on hold on the phone while the line increasedThe financial press is paying particular attention to this location and this idiot manager seems to be only concerned with making more money than me rather than generating revenue as a representative of Sears itselfShe is a danger to her own financial future and Sears seems to be the only place willing to employ her skill set
Growing up in Detroit, SEARS I loved,BackFrom California to Brooklyn NEW YORKGoing There This Morning,SEARS, BKLYNNeW York, IT BrOke my HEArt, There wasNo QUaLity There as Before,Like Sales People MissING WIth Service To HElpWith What Was Missing. CLYDE BrOOKS
I happen to like this Sears allot. Its unique as its a freestanding location. Now their sister division K-Mart is located on the lower level. Its all for the better and I suggest shopping there.
Sears as a company sells great products. But the people you have working for you. Dont care about the costumer.Back in the day you had the best people. You stand by your products And that is what still counts with me.
Sears store have very few merchandise, the workers seem very depressed 😔 Thats because the store is closing for good 🙉😢😫😩
This sears location is absolutely the WORST! I went in there to return something small and the cashier was having a full blown conversation on her cellphone while returning my item. Disrespectful. Management at this location need to reconsider who they have working for them because these employees make the company look bad. Smh
Dreary and gloomy, an institutional feel. Presentation is EVERYTHING. This Sears needs a bright new coat of paint and some better lighting. They have some nice things & great sales at times but its depressing walking around & through the store. I order online and pickup in the designated area, its the only way I can deal with Sears. Its no wonder why so many Sears across the U.S. are closing.
Attendant staff was helpful when u located one.Cashier did her job with a smile.Products were ok. Wasnt over crowded. Clean.
Never again will I go to this Sears or probably any other Sears just because of how bad of an experience I had. On Saturday morning (5/28/2016) I placed an order over the phone to pick up an Air Conditioner, I was told on the phone that the AC was in stock in the store and that I would receive an email once its ready to be picked up. I figured no problem it will maybe take about an hour for me to get the email since the AC was apparently to my knowledge in stock. About 2 hours went by still no email, I called Sears and they said that I just need to wait for the email. More hours went by, I at this pojnt cleaned my whole house and took a nap! Woke up and called Sears again to hear the same thing for me to just wait for the email. Another hour went by and my boyfriend insisted that he called, they took the recipt number and told him that the AC was not in stock! You would think that they would have the decency to call us and tell us that so we could make other moves. So the guy told my boyfriend that we could go to the store and just exchange it to another AC around the same price range and no problem, I go to Sears Sunday (5/29/2016) and tell them exactly what they told me on the phone and the lady at the counter told me that I would have to call to cancel the whole order and basically wait for the money to come back into my account and then order another one. I felt like that wasnt enough for me and I did not want to walk out of Sears with out an an AC so I decided to walk to merchandise pick up and I told the guy there the same story and he asked for my phone number and he said that the AC was in stock, I was so mad that I even went through all that that at that point I just wanted the damn AC and leave already. Dont ever order on the phone for pick up at this Sears or in my opinion any Sears.
The people in this store ar friendly. But if Sears wants to stay in business they need to make their web site user friendly and add more cahsiers in the store so the wait to pay is not so long, especially on the weekend.
Worst. customer service(. included security man) and. most dirty I ever see store . I AM not talking about a mass made by customers. This is about a dust. on thę shelves., boxes, where. after a touch. hands. get dirty.Included. counter. by customer service (cashiers) Cashiers extremly slow., OF course with such long ugly nails. Się is worry. about fale nails . Does anyone realize. a Long. (1-2 Long. tips ) nails. tips slower. na employee. worki?!Associate. did not take a security tag. from one of my item.Good news for shoplifters.! Alarm not working!Security man very mean and commanding , bad attitude ! Tołd me where the shopping cart goes, after I try take outside with my shopping bags. At. any Sears store, where is a parking for cars. customers can take outside a shopping cars . Sugesstion for Security man.Lower your voice! Take racial managment classes.I called store. two days later , to speak. with manager without any luck. Another rude employee anserw phone. Very unpleasant voice. she tołd me . hes not where.After asking for his name and her name she. hanged up with really loud hang up !I sugest these emploeeys. send for trening with good. mannear ., they have high temper problem. Possible racial problem . Maybe drug problem ? . This store. is closer , where I live recently. Hopę This review store manager will be read.I AM waiting to resolve problem with security tag which is on one of my purchased items.I was reading review before I got to the store . However I did get try .One star is only for items I purchased. No eithe. employee . or security man. deserve any star from me ! Because I have to go backup to the store to get remove a security tag. , I have to take Taxi ($25.00) I want speak. with. a manager. This is mistake. nade by employee , Because OF her negligence. and brain out ot OF head I have to go backup to that store. and waste my time and money.I will try contact manager and notify Publicin another review how was resolveI this issue.This STORE doesntt have na EMPLOYEE on the floor to help a customers.Sears was my. really favor. store , had really good quality. cloths. and jewerly. (different lcation). NEVER HAD BAD EXPIERIENCE. IT WAS ALWAYS EMPLOYEE. TO HELP ME OF I NGED A HELP.ALSO A STORE MANAGER WAS. UNVALIABLE. IF. I NEED TO SPEAK .I wont be suprise IF This lcation will. GOING OUT OF BUSINESS .
This sears is very organized and nice and they always have a good sale....... but there is one older cashier with gray hair and shes short she is a bit rude so steer clear of her
Air conditioning was broke for months during the summer about 2yrs ago, bought something in early july( AC broken) came back again about 6 weeks later in mid August and it was still broken. Nearly fainted due to temps still being in the mid-80s. Store let a vital consumer necessity go un fixed for entire summer. Inexcusable.
Its okay, thank God its in my neighborhood, thats a + and the store was not crowded due to the expected snow storm, the price was right I purchased for the winter boots, hey what can I say?
The Bedford branch Brooklyn New York city is the worst workers are lazy rude and lack motivation. I would definitely be taking my business elsewhere the automated system stinks workers need to be trained in customer service especially doing business over the phone I have regretted my last business transaction
If you need a vacuum cleaner go to Sears. It always has a very good selection of home appliances. It was challenging to find a salesperson to wait on us and I was underwhelmed by the clothing selection.
The place is old fashion and so ghetto. The security guards and staff are often on their cell phones. Its very disorderly inside of the store. Clothes are usually all over the floor and items opened. Skip this store
Im a regular customer at this sears. The cashier today made me feel so unwelcome there that i had to write a review. There was no Good Morning no hello no smile...no type of greeting when i went to him. I ask him am I going to recieve the extra 20% off. He said IDK and thats it. When i was finished he didnt even hand me my bag I had to reach for it..and of course he didnt say thank you or have a nice day. Sometimes little things like that matters to a customer who sends money. His hands were very ashy. Sears you need to give your staff greeting customer lessons.
I went to Sears because I thought the are the best company I purchased a washer and dryer the worst service you can ever get the machine doesn’t work properly I don’t recommend anybody to go to SearsYou try to call him on the phone you get people who doesn’t speak a word of English you can stay on the phone for three hours and then the end of the day you’re not getting nothing
The sales associate was a gem...HOWEVER the rest of sears should be ashamed of how they treat their customers. I purchased a fridge on 8-23-16 for delivery on 8-25-16,paid the fee to haul away the old one.They came delivered the new one but didnt take the old one. Called got the thats not my department got transfered and was told they would come Friday. Hummm today is Friday and the fridge is still here. Called and was told the next available date is September. Oh i was on hold because the delivery department is in the Philippines. #searsUsuck I wouldve given you 0 stars but it wouldnt let me
I had a female worker there laugh at me simply because I asked was the air conditioners 40% off, because I read a sign that said all appliances are 40% off for Memorial Day sale.Im sorry for not knowing that air conditioners are not appliances.
Worst customer service ever and lack of every shoe size, I waited for someone to assist me and she came back after 15 without any greetings. I will not recommend this store to any of my friends or family members. Its a huge waste of time. Please buy online as its much better than coming to the store and not being able to find what you are looking for.
The delivery man found 3 dead roaches under the old stove. Great. An excuse not to take away the stove. Now its on the front steps of my house from Wednesday to Monday when the city trash should pick it up. I wish I would have thought to bribe the guy. Thats how it work with Sears delivery. I phoned the Brooklyn store and the put me on 20 minutes wait. Rude and blunt service.
The department is clean and you feel welcome. They assist when needed. The layouts referring to items arranged nicely. Love shopping there.
Looked for a wallet and was rold they dont carry wallets.Walking out saw a sign for talking about make him feel special and get his fathers day gift here...well not this year...he wants a wallet
Terrible in the website say free delivery for order more 399 see photo for details and I pay for stove 399 I they charge 70 dollar for delivery😨😲😠😡 and say
Horrible experience wanted to purchase a watch and bracelet at the jewelry store had three Associates and neither one could help me they were all too busy tending with inventory issues including losing a customers wedding ring finally got another Association associate from another department to help me then I needed a link taken out of the watch that I purchased was only one person in the jewelry section that is capable of doing that and she was too busy to help me finally got frustrated and wanted my money back she sent me to the front of the store the associated the front of the store was very rude and nasty to me I end up cursing at her for insulting me and she felt free to curse back at me and we were both in a cussing match making matters worse I will never visit that store again this was most horrible experience ever
Went to sears on Beverly road in Brooklyn to return land ends item. Informed they no longer accept lands end returns. Wasted trip to a depressing store.
Customer service over the phone sucks and customer service in person is alright. They will put on the professional voice and put you on hold to never pick up the phone. It only has the extra star because of their location.
I met every employee in the store while trying to pay for an appliance. No one was helping me downstairs in the basement, even after asking do you work here? To several employees. I had to journey from cash register to cash register and employee to employee to finally pay for the appliance.
Worst sears ever. They never answer the phone and when they do they are rude. I called a few times and this lady answered only to hang up or transfer me without listening to what I have say. If you hate your job so much give to someone who needs it and will be more respectful.
Its very reasonable to purchase for your toddlers but the only thing is it can be difficult to find sizes. But overall the staff is very helpful friendly & patient. Will be returning soon.
Man you better be in a tough mood to go to this location, I have not been back in years so I am not sure even if they are still in business! They had all a Sears should have including the auto dept, just watch the area and do not go there at night!
Took a trip to Sears looking for end of the year savings and if impossible white sales for the new year. Searching for a new washing machine. Currently all appliances but at 30% off.
Ordered 2 pairs of earrings online went to pick it up they could only find one , was waiting for almost an hour had to take a different pair. Very disappointed
Very convenient if you live nearby, as I do. But selection and prices are very uneven. Overall, though, its an excellent store to have in the neighborhood.
Dirty, cluttered, no help whatsoever, literally had 3 TVs to choose from in the electronics section. A complete waste of time. Theres nothing there and they are seriously under staffed.
This place ise to be the spot for everything you needed now its slowly going out of business, stop selling certain brands n products. Still love it to this day but its gone, you should hurry n go chk it out b4 everything is gone, plus they give good deals.. gonna miss this place
Dear President/CEO of Sears CC Corporate Office Officials & H/R:While I do miss our closer location at the Kings Plaza Mall. This morning I thought for several minutes that I had entered the twilight zone into another city, state or even era. Meeting Tyrone your store manager who had been so above and beyond helpful truly positive & upbeat! He went out of his way to search in two places for work pants and tops for my husband in the Dickies brand unable to locate his size on the floor displays.I look forward to going back and doing most of my fall, winter shopping as well charity purchases for children in need at this location because of his outstanding professional salesmanship to taking the extra steps and time of helping our family out.During economic financial challenging times as I am unemployed since 2010 to date but my spouse has two physical hard labor jobs in need of study work clothes. We are thankful and appreciate his efforts hoping all at senior management are aware of this rare individual.Acts of Kindness With Lots of Love Mama Bear RAE ^_^
Its giant and useless. I stopped by once to check their shoe selection and they cant compete other discount stores - prices are higher than most places in Manhattan. How they even pay the rent of that gigantic building is a secret to me.
The guy who is woking (unfortunately, I dont know his name) in the downstair, was helping me kindly. I was trouble to get a my new grill for special day, and this was to bother me for couple of days already. This generous man helped me completely at a one time.Thank you very much!
Located on Bedford Ave and Beverly Road in the Flatbush section of Brooklyn, NY, Sears offers appliances (fridges, stoves, bbq grills, etc) and clothing and shoes for all sizes. There is parking available and its visible from traffic.
I love going to this Sears. You get what you need minus the crowds at some other stores and they have free parking. Also love that they just added the kmart
I love going to Sears theyve amazing prices I got this for my son for $19 only My son love those sneakers he goes to the gym they feel very comfortable
Sears is always great; why so few cashiers. They are extremely nice BUT could use more help.
Employees make the store look bad! There is always a long wait to check out and no one really knows what they are doing. One employees says one thing and another something else. They need to get it together!
In my opinion both cashiers were very unprofessional the First cashiers didnt even try to give a suggestion to help the second cashier chose not to even look at me like I wasnt human being, she only stared at her cash register so I had to keep repeating the order number to her over and over again I had a horrible experience in sears today the one thats on Bedford Avenue between Snyder and Beverly in Brooklyn 2/25/19👎🏾👎🏾
I was able to get a fan for the right price for my bedroom. Also was able to set up the fan without a tools, which was great. Love it.
So disappointed in this place. They should be closing. The execs took sears in a bad direction like 10 years ago and it never recovered.
I am employed by Sears and as a new associate with store 1114, I can tell you that people who shop at Sears are always concerned that the store might close. They enjoy how they are treated by the staff.
The workers are the worst, very rude and disgusting, when I asked about my order a woman put me on hold for 20 mins and when I asked her name she hung up on me.... I called back and spoke to another woman and told her what happened and she wouldnt let me file a complaint about my experience never shop here again
Always a great place to go shopping. I especially like getting my jeans from Sears; and the tools... what can I say... I love tools
I wish I could give them 0 stars the people on the register r dame slow and 2 counter open. What a joke.shopping is easy but waiting in line is pain in the ass
This absolute worst. Four register n two cashiers working as if they didnt want to be at work, with line going around the store. I was on the line for over 30 minutes or more. I will never shop there again... The worst.
This sears could use an improvement. Management probably changed because it does not seem as good. Or maybe they are outdated
The line is always slow but thats there style to entertain every customer at the checkout
Staff at Sears needs to be more helpful to its guests. They have attitudes that makes anyone not want to return.
They took 20 minutes to let me pay. Unfortunately it is clear the complete management failure at Sears has not been reversed.
They had the alignment pin I needed and was able to check out in leas than 15mins.
Not the Sears i use to know. The clothing is old looking and old fashion.
This sears is SO NICE. And tbh, sears clothes actually arent that bad especially in the juniors section. A lot of the stuff was really cute ngl.
This is the last Sears left in neighbor. I love to buy t- shirts from sears.
Its closing its sad. Small appliances only 15% off.
Busy place need more cashier also need new and more brand with lot quntatity. Always I miss my brand and size in the store
Well organized, the staffs very friendly and helpful too,the store is very tidy also. I loved to shop at sears.
The shelves are only half stocked which leads me to believe that this store will be closing soon.
Sears is a favorite store of mine, and this is a great local resource for flatbush! The staff is great, and the selection well thought out
Good store if you like standing on 1 line for 1/2 hour while associates talk .i miss middle village kmart
Outdated system and keep saying they are not taking any credit card, rubbish
Kmart is in the basement now so there is more variety to choose from. Close to my house and the only one in the area since they close kings plaza
EVERYONE IS RUDE. THE PLACE IS DISORGANIZED AND SLOW. ONLY COME HERE IF IT IS YOUR LAST OPTION. ALSO WEAR COMFORTABLE SHOES BECAUSE YOU WILL WAIT ON LINE FOREVER. EVEN A PREGNANT LADY BEGGED THE CASHIER TO HURRY UP BECAUSE SHE COULDINT TAKE STANDING ANYMORE
Sale is good, the goods variety is average.
Very big store, many selections but there is no associates for assistance and they’re very rude (most of them).
The last of the old department stores that is still open. They have what I need. A good store to shop for clothing and accesories.
Its okay but some of the staff at this location need a little customer friendly attitude. Youll always find parking though.
Since I came to to America 2003 Sears is my lovely place to shop plus I always receive a lot of points to buy more stuff love it
Great finds in the store. Trust me and the prices are reasonable.
Who is the shopper for this store dont get me wrong they have decent prices but they need more fashion forward styles, everything seems outdated and dull.
Sears as a company is fine. However there was no electronics department and all the workers seem very upset and miserable.
Everything I was looking for they had it, And the customer service was great! One stop shopping is Sears #1 in Bklyn!
Great place for tools, large selection. Deals of the day are the best. Plentiful parking.
Its was very good I very satisfied with the price and the costumer service
I found everything I needed quickly as the cashier (who was working by herself) told me exactly where to find what I wanted.
Good just that most customers are not 6ft apart
Customer service sucks. Sears tools specially are not fully stocked. No one at the cash register to help. Took me 30 minutes just to get one ratchet exchange when there is no line.
It is in a convenient location and carry a variety of items one kick back some of the prices could be lower eg tools department
Great shopping resource for a mom on a budget. Cash back program is awesome ! Too bad theyre shutting down
Not enough train employees. Noone knew how to do a layaway. The veteran workers didnt want to stop n teach.
Good only for cheap shopping... dont expect any customer service from them specially from manager... i hade a long story for that. Any other day.....
The employees at this store are rude and disrespectful, they also give false information. The floor manager for the appliance department is rude and provides false information. About the return policy.
They are unreliable all I wanted was a stupid fridge to be delivered but nooo they wanna take they sweet ass time to get here for 3 oclock and its freaking 7 oclock and nobody is here yet them can go suck dem mummmmaaaa
False advertising, poor customer service. The Sales Jeffrey nasty attitude. And you wonder why the are loosing business...
Good place to shop when looking for basic hardware tools, and other essentials.
Staff was very helpful, store was neat and clean. Got what I needed for a good price.
Reasonable price on shoes or selected things and almost everything available like toys clothing furniture baby stuff so on
Looked at some refrigerators. Got dome pillows. Store fully stocked but only two checkout registers
Great sales and helpful staff. they need to clean up a bit but over all great place
Convenient department store in a local location. You can get clothing, jewelry, bath goods, home goods and kitchen aids.
Friendly cashiers, helpful employees. Surprisingly nice environment.no complaints
Very good service! These guys know their trade wellDefinitely will be coming back.Thanks guys!
The store is still open! This sears is really big compared to others and offer a lot of stuff.
I love this store,especially now that it’s a two in one,Sears and Kmart!Very organized and stocked.
Its a shame after all these years its closing down 🥺
My mother, grandmother and great grandmother all shopped at Sears and so do I. The staff is wonderful, very hospitable.
It’s ok nice big spacious store with lots of parking. Staff not to friendly though
Close to home nice options..plenty parking...my first credit....forever grateful.....years as a member...the positives has out weight the negatives...
Great prices and good selection of products.
I am sad to walk into a store that I grew up with and now it is closing its doors. They will be missed. (A T-rex has lost to King Kong) Amazon.
Always crowded and you very seldom can find someone to help. The lines are long and slow even when the store is not crowded.
Total reviews rating 3.8
199 Reviews for Sears 2023:
Review №1
2021-09-30This Sears is very iconic. Brooklyn had one of the last surviving Sears. The store wasn’t as crowded as some of the other closing Sears stores in the past. Still early in liquidation so we have a little bit of time to enjoy this gem! The Building is incredible. The architecture is great! Long LIVE SEARS!
Review №2
2022-06-23Its relatively futile to rate this place as it has been closed for business. Before going out of business it was barely alright Sears minor automotive services like new batteries and tires with capabilities of tire balancing, changing and rotating services as well as vioer blades and battery chargeres etc.
Review №3
2017-10-02I rarely leave a negative review, but the Sales Associates at this location are some of the rudest people in the neighborhood no matter how polite I am to them, for no apparent reason.Even though the sales floors are usually empty, be prepared to wait in line (which is always too long) for 10-20 minutes. Overall, good deals on clothes but many who work here are terribly rude and indifferent towards customers, so Buyer Beware.
Review №4
2021-09-26Its a sad place on its last legs. The discounts are great, but the store itself is not too easy to get to even by subway. Its closing soon, so this review doesnt really matter in the grand scheme of things, but its a good place to get a deal on whatever items remain in their inventory.
Review №5
2021-11-0150-60% off going out of business sale now. Some items didnt seem worth the price. But there are some good buys here. Only the down escalator worked. There was an elevator to come back up. Checkouts can only occur in the department/floor where you get an item which no one tells you. The 1st floor check out line is ridiculously long and no one social distances.
Review №6
2021-10-15The cashier gave me such a bad treatment, my daughter really liked this shirt so I picked it up and it didnt have a price tag. The cashier tells me go back and get another shirt like it because she wont go their. I dropped all the cloths and told her cancel I wont go back their. Thank you
Review №7
2021-08-17I visited this Sears in Brooklyn NY to pick up an item I had ordered online. While there I checked out the store which I have visited on numerous occasions when I lived in Brooklyn. Its been 7 years since I moved to NC. I was very disappointed to see how the store has declined. Particularly in the tools and appliances departments where I was always able to find just what I needed. Now the store looks like it has been decimated. I dont believe it will remain open much longer as it no longer provides the standard of service as in the past.Its very sad to see so many stores I depended on go out of business.
Review №8
2022-03-07Lately they’ve been closing at 6pm instead of 7 that is displayed on the site. Save your time!
Review №9
2021-09-20Thank goodness this place is closing about damn time. This store should of closed during its bankruptcy in 2018.The store is overpriced, hideous, and smells funny.After 89 years it about damn time. Please hurry up and close this dump immediately! Such a shame this place still exists.
Review №10
2021-10-11I visited the Sears of Flatbush store on Saturday afternoon October 9th 2021. I was there to take advantage of the Store Closing sale thats happening until late November 2021. Clothing selection for men is very limited as far as clothing sizes are concerned. Theres also a Kmart located at the same address. Sad to see it go. I dont know what will replace it.