Wheelchair-accessible entrance
Yes
CubeSmart Self Storage in New Rochelle
Categories
Location on the map
New Rochelle, Westchester County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 914-633-3744
Site: https://www.cubesmart.com/new-yo...
Site: https://www.cubesmart.com/new-yo...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:11AM–3PM
CubeSmart Self Storage in other cities:
Comments (166)
Nicolas was awesome. Very detailed, respectful, and attentive. Made sure I left with no concerns.
Registered on line-very easy! Once we arrived, Robert, was right there to assist us and couldn’t have been more helpful. Robert explained the system, and personally took us to the unit.The facility is secure and clean.Robert is a terrific manager and people person who takes great pride in his work. It was a pleasure meeting him and we thank him again for his help.
I am a diva. Its very hard to impress me, but Robert and Elizabeth did just that...and effortlessly. They took the time to answer my 3000 questions and explained every fine detail well beyond my satisfaction. What an amazing team and extremely clean facility! I know I am in good hands.
Great experience. Very happy with service. Would recommend to anyone
Awesome people real respectfully courteous and explained everything to where it all makes sense plus I SAVED MONEY!!!
The facility is extremely clean and easy to use, and the staff is helpful and friendly. Highly recommend.
The staff were very friendly and helpful, my stuff was kept safe and easily accessible.
My experience with getting storage space was excellent! CubeSmart manager Nicolas R was very helpful by personally escorting me to view all available spaces and answer all my questions. A great customer experience.
I had a great experience at the New Rochelle location yesterday. I reserved a unit online and went in to finalize the transaction. Elizabeth was professional and courteous. She gave me the tour of the facility, showed me the unit and explained in detail how to access the facility. The facility itself is nice, clean and secure. Please note that the quote on the site doesnt include insurance and a lock (if you dont have your own). Nevertheless, , my monthly fee is still a whole lot less than other storage facilities were asking.
Incredible !The storage spaces are great, but thats not all that make the experience worth reviewing...Its the staff that make the experience so fantastic. If you find yourself in need of a storage unit, dont hesitate to use CubeSmart. They were friendly, personable and eager to assist me.You wont be disappointed !
Easy and helpful to the moon! Smooth sailing from the moment I booked the locker.
The absolute BEST!!! Im sorry that I can only give 5 Stars. Due to an emergency, I was in a jam and needed space immediately. Robert, the manager, went above and beyond to get me the space I needed. The place is clean and well maintained - I highly recommend this facility!
Everything about this place and my experience has been 5 star. Robert and Lauren helped with all the paperwork and check in. The facility is clean, safe and easy to access. The whole process has been simple and everyone is always helpful and friendly. Happy that I chose CubeSmart.
This was so easy. Facility was clean, process was simple and service was great. Elizabeth met and exceeded all of our needs. She was very friendly, extremely efficient, and went out of her way to help. That was 4 years ago!Revised and disappointed in services. We moved and had both units in auto pay. Did not realize credit card expiration caused payment to be declined for two months on 1 unit. Never received a phone call and had 2 months late fees (they did waive 1).To add insult to injury, they would not allow us to update card over the phone or secure web site. We had to drive 40 miles RT during their business hours. Unless I am mistaken, you can rent one on phone or through website?
I had a fantastic experience today with the customer service team at this cube smart. I spoke with Robert assisted by the manager Elizabeth and Lauren who not only reminded me that I had missed a payment, but cancelled my late fee instantly while I was On the phone. Would recommend on customer service alone.
They have one of the best staff members I ever experienced Robert Relta , Elizabeth Rodriguez , Lauren O Donnell . I cant say enough about how they make me feel each time I visit the facility . You guys are the best . I would recommend this facility location to anyone that wants great service and always with a smile .
I have been using this storage facility for many, many years. I can always rely on the staff to sign for important packages, give me a call when theres a package waiting, and meet me with a smile when I am in the facility. The area and bathroom is always clean (thank you!) and when there is any issues-like the time the facility flooded, they are there to help. I really appreciate this team and this location. Keep up the great work! Thank you Lauren, Elizabeth, and Robert
This five star review is in reference to the manager , Lauren O”Donnell who has always been a pleasure to deal with over the years . She is extremely professional and helpful besides being a very kind individual. Miss O”Donnell needs to be acknowledged for this as it is a rarity these days . Thank you !
The customer service at the New Rochelle location is top notch. The office closes at 6pm I called up ahead of time and told them I was running late to set up my storage unit. I got there around 6:05 and she stayed late to set me up properly. She was super nice and accommodating. You rock Elizabeth!
Could not have been easier. Registered online as instructed. At the site, I needed intercom guidance to help get started. The attendant was prompt and stayed with me to make sure I got it right. Great service.
Needed a locker for 7 days for the purpose of work. Front dest staff was super helpful, straight to the point, and extremely professional. Highly suggest place for all of your New Ro storage needs!!
This location is great! Its easy to come & go from and its always clean with everything in order. Robert & Elizabeth do a great job in the office and are always pleasant and helpful! Wed never have sold our homes in the area without putting some stuff in storage to clear the decks!!!
What a Place! This is an extremely well run CubeSmart location, with highly professional staff.The quality of the service, combines with friendly staff making New Rochelle CubeSmart at 111 Cedar Street a premiere storage location.The managers stay alert, and are available to every need. The Store Manager, Ms. Lauren Odonnell, made sure we had easy access to our unit, and showed great sensitivity to us after the passing of our brother, who shared the unit with our Mom.Both the stores General Manager, Ms. Elizabeth Rodriguez, and another of her Managers there, Mr. Robert Relta, also showed us great compassion, and friendly support.Thanks to Lauren our family is recommending this CubeSmart location in New Rochelle to everyone, where it is clear that Lauren Odonnell cares about her customers, and has been strongly influenced by her General Manager, Elizabeth Rodriguez. An other Manager we met, Mr. Robert Relta also reflects Elizabeths managerial approach--- they care about people.Wed like to tell the world about this particular CubeSmart Store... As a matter of fact, I think we will, Bravo!!!Family and Friends of Mrs. Anna B. Logan, Mr. Rchard E. Logan, Jr., and Mrs. and Dr. Ron Jones.
The facility is clean and well lit and Elizabeth and the rest of the staff are efficient and very helpful! Im always on the run lugging lots of sports equipment, sponsoring afterschool sporting events and competitions and this is a perfect place to store equipment pre and post events. The loading platform is great for heavy equipment loading off the truck. Located at the on and off ramp for I95 is very convenient when you have to service several sites in Westchester.
Opening and closing my account was very easy and painless. Robert and team are excellent sale and customer service reps. I will highly recommend doing business with them at the New Rochelle, NY location. Thank you, guys!
My wife and I were looking online for storage space for our furniture and decided to rent with CubeSmart. We went to location to get a look at the space we would need. We met with Mr. Robert Relta, the store’s manager, who showed us around. Mr. Relta was very informative and professional. My wife and I felt comfortable with our decision to rent space for our furniture after speaking with Mr. Relta.
Excellent customer service and good prices
Elizabeth and Robert were very courteous, professional and provided great customer service. I want to give special thanks to Elizabeth (Mgr) for being such a pleasure to work with. Thanks again!
It’s Clean it’s located close to where I liveThe management at this location are polite and attentive and have worked well with me in the past when adding additional storage because my nephews going on summer vacation and making it convenient for me so Cube Smart that’s where I’m at it’s A good fit for my needs
Easy access to storage unit via building door code. When going to CubeSmart at random times, the inside of the building was rarely crowded with other tenants. The staff was super-helpful. Nice experience overall. 🙂👍
I have been with Cubesmart of over a year now and recently had to consolidate my two units into one when we moved into our new apartment. Robert & Elizabeth could not have possibly been more helpful as they were when we initially moved in! They make the process quick and easy and are always able to answer any questions I have. Not only is the service wonderful, the facility is clean and price is reasonable given the unit size. Thanks for making a stressful experience (moving) that much more bearable!
I have had units here for 5 years. They are wonderful! Friendly staff who always make you feel welcome and who can answer all your questions. Clean facility and easy to store or pick up my things whenever I need with their secure access. Recommend highly!
The storage unit is well lit, clean, and easily accessible. Lauren and the other staff are friendly and extremely helpful. Overall an excellent experience!
I arranged A storage unit online through the cube smart website and was contacted within 10 minutes of making the reservation . I was contacted by Loren at unit location. She was very friendly and very easy to talk to and very knowledgeable about the storage unit that I had reserved. She covered all the topics regarding the storage unit and all the paperwork even including insurance. The location is immaculate is so clean you could eat off the floor. I was very surprised with the great customer service and the great location status. I highly recommend this storage location.
I’ve had a storage unit there for the last 2 years and the customer service has been excellent to say the very least. Everyone there is detailed and knowledgeable. They saved me money every chance they could. And when it was time to downsize into a smaller unit they’re the ones who offered up the idea and saved me a ton of money. I highly recommend this facility for any and everyone.
I love the employees they are always very helpful courteous and respectful and are always willing to help you with a problem. I just love coming here to make my payments just to see the girls and Robert. They are the BOMB!!!
I give your Cubesmart employees Lauren and Elizabeth 5 star ratings for their customer service and courtesy! They waited for me as i was late and made the registration process hassle-free. i highly recommend anyone looking for storage to come here. 100% satisfied thank you!
Robert and Elizabeth welcomed me to the CubeSmart on Cedar Street in New Rochelle, NY with the utmost kindness and professionalism. I’m very happy that we chose them for our church’s storage needs.
I truly appreciate Elizabeth, Lauren and Robert for their assistance in helping me handle my dear friends account after she was diagnosed with dementia. They were professionals and courteous in all aspects of their positions and very knowledgeable. THANK YOU FOR EVERYTHING!
The staff is great, very friendly. We were showed two storage size units and then we made our choice. Great monthly prices that wont hurt your pocket. The awesome part of it all was the security system, meaning your belongings are secured. The facilities are well kept and cleaned. The whole atmosphere is awesome. Thank you CubeSmart!
My monthly rental cycle was just about due while I was unpacking a lot of Summer and boating equipment at the New Rochelle Cubesmart location. After it was all gone I ended up having just one very large box left so I stopped at the office to inquire about renting a smaller unit for the Summer. Even though it was almost closing time (on a Sunday & Mothers Day), Lauren, the Manager on duty , was able to show me another unit very close to mine, execute a new rental agreement and also provide a new security code for me in. Very fast, efficient and friendly service from Lauren who always has a smile on her face and conducts herself in a most professional manner. In addition she was able to apply credit for me to the new smaller unit. This all took place in 10-15 minutes. Talk about being focused. As a customer, service like this is truly appreciated.Excellent service, employees plus a clean and secure location in New Rochelle.
I had a truly great experience at CubeSmart on Cedar St. in New Rochelle, NY yesterday. I didnt have a lot of time as I was trying to get to a 10:00a train. I was there at CubeSmart when they opened their doors at 9:30a; I got a tour of the facility; saw my new little storage unit; signed all the necessary paperwork and got out in time to meet my train. Very nice and efficient team there. Couldnt be happier with my experience.
A painless process! Lauren showed the units that best fit my needs and in 20 minutes I had my keys . The monthly rate was within budget and all aspects of the contract were clearly explained.The facility has excellent security and is well maintained. Convenient location too...
We are so glad we picked this CubeSmart. We could have had a location closer to home, but this is well worth the trip. Robert and Elizabeth were so accommodating, answering all our questions. The facility is clean, secure, and easy to access. If you are in need of a storage space, highly recommend this CubeSmart location.
Had a great experience opening our cube with Robert, the manager here. Showed us multiple options, explained everything, was even clear and honest about fees and rates. Haven’t used the cube yet, but great initial experience.
I’ve been a long-time customer, off and on, Throughout the years, and every time I have received excellent service from Elizabeth, Lauren, and Robert always make a time like this a little more stressless. And even though Robert wasn’t finished his break he was willing to come out and help me jumpstart my vehicle, the battery had died while I was moving my items .I will always recommend cube smart as I’ve done in the past. Sincerely Cristian
Great service, everything was explained thoroughly, and we were able to get a great deal. Store Manager Lauren was especially helpful in helping us find the right unit and walking us through the details of the CubeSmart service.
Ive had storage units in other states in the past. None of their customer service members compare to the team here! Very friendly and helpful. Come and rent a space today!
Elizabeth and Lauren were great... storage units were nice and clean when we moved in. Renting a unit was made easy and moving out was even easier... and Elizabeth and Lauren were so helpful and courteous. Thank you. :)
Robert and Lauren wewr extremely interested in assisting me with my storage needs.Truly the consummate professionals.They both possess a thorough understanding and eagerness to assure my satisfaction.Robert explained and walked me through the process, showing me a storage unit.I said I would return... And I did.I am now a CubeSmart Renter and Fan.Thank You.
CubeSmart staff is the best in the world. They are just amazing, Elizabeth is terrific.
Robert and Elizabeth were friendly and understanding, thank you guys for being patient and for answering my questions. 👍🏼
Quick and friendly. Showed us what they had available and were very accommodating (Im 31 weeks pregnant). The whole process was easy and everything was clear so there wouldnt be any misunderstandings. What a pleasure to work with!! Made the transition very smooth.
We just had significant water damage in our ground-floor unit in New Rochelle; we believe up to 8 inches of water was in our unit and we lost thousands of dollars of items. CubeSmart offered to move our contents to a smaller unit on the 1st floor; we had to complain to get one our size or larger. They still havent told us what happened. They still havent explained why we were never told of the possibility of flooding on the ground floor. And, to our knowledge, theyre not proactively notifying other owners of units on the ground floor. We would not recommend CubeSmart in New Rochelle.
Expert ServiceGreat vibeGreat place!I’ll return.
Elizabeth is the best!! Shes the manager at this location. She assisted me in opening my storage locker even when she didnt have to because the maintenance guy wasnt there. She made sure she got it open for me. Thank you so much Elizabeth, I apprecite you!!
I had such a pleasant experience with Robert and Elizabeth. They made moving out and closing my account easy and painless.
The process was made easy by Elizabeth. She made sure things were clear and that the best options were given. This is my first experience with a storage and Im glad it was a good one. I would recommend to anyone who may need storage.
Elizabeth, the general manager was my contact person for the storage unit that I ended renting. I want to say she was so so helpful, kind patient, knoweledgable,friendly and very professional. Elizabeth explained all my options clearly and with detail.She made this experience I was dreading very plesant. The best storage in Westchester, price wise and service wise. HIGHLY reccommend Cube Smart on Cedar Street and Elizabeth
Cubesmart at Cedar street in New Rochelle has the best team. Lauren, Elizabeth and Robert provide unmeasurable customer service, and they do it with a smile.
Elizabeth,Lauren and Robert are the best it get. Very good people and very good customer service. They are extremely helpful and they are very good at what they do. Thank you so much.
Robert and Elizabeth were extremely helpful and accommodating with my storage needs. Facility was well taken care and always secure. Highly recommend!
Both Robert and Elizabeth were very helpful and provided exceptional service. They made the move in process simple and easy!
The team. Basic storage unit. No frills but the team at the New Rochelle location was fantastic! Made the short time super enjoyable.
Absolutely the best service I have received from a storage facility it’s great place to go, very clean and the staff is absolutely amazing so amazing and willing to work with you. Will definitely be recommending them to friends and family
I couldn’t have had a better experience! Robert and Elizabeth and Lauren were so friendly and helpful. I recommend highly!
Extremely friendly and professional staff ,Lauren , Elizabeth and Robert go above and beyond to provide amazing service and really make you feel important. Very clean and safe . Could not be more satisfied.
Had an excellent experience with Elizabeth when transferring our locker storage. Have used this facility for over two years and the staff is always accommodating. Facility is clean and well managed.
Excellent customer service, provided ample information on types of units, cost and location of each unit. My experience was very much appreciated. I would recommend this business location to others. Hopefully this level of service continues.
Robert & Elizabeth were fantastic and helpful. Service was excellent and made things very easy for me.
Excellent customer service by Robert Relta. Made a new experience for me extremely easy ! Recommend highly.
I would recommend cubesmart to all my friends & family. The employees are friendly & very easy to talk to & most important of all, every one of my questions was answered with no confusion. The whole proses was quick, easy, & painless & at a reasonable price, I will definitely use cubesmart in the future.
Had a miscommunication when first moving in regarding their promotions. Thankfully the office staff caught the mistake, worked hard to fix everything and were happy we rented with this location. Facility is clean and well kept.
The entire process of renting space was a breeze and stress free. Lauren did an amazing job explaining everything and was extremely responsive to our questions and needs
Robert Relta and Elizabeth at Cube smart in New Rochelle have been amazing! Some of the best customer service I have ever received I would recommend this place to anyone who needs a storage unit!!!
Been a renter of a cube since 8-1 16.gave a 10 day notice of departure notice on 10-19-16.on 10-29-16 i started to move my belongings out and urgently needed to use the bathroom so i went to the office and was told by the 0ffice Manager Lauren told me that the bathroom was out of order and she ordered me to us the outside bathroom I looked and there was no out of order sign hanging on the door. I used it at anyway.after leaving the restroom Lauren was gone.I returned today [10-31-16] to finished my move and went to see LAUREN and request the name and phone number of the CUBE SMART of area district manager to file a complaint about her LAUREN because she lied to me so far i have not heard from the manager and i think shes lying again saying she will give my info to him cause she would not give it to me. Beware LAUREN can not be trusted
Ms Lauren O’donnell, is the most amazing lady in the world - she has been witness handling very complicated customers to very easy and he’s always maintain a beautiful graceful manner it is because of her many times that people have rented their storage unit not necessarily because of the facility she deserves a lot of accolades and for the time that she’s had in this industry she deserves many more benefits promotion raises.
Lauren, the manager, is very helpful and professional. Highly recommend this location which weve used once before when we moved in 1999. The place is well kept and close to the highway.
The staff could not have been nicer and more helpful. Moving is a potentially difficult and emotional time and the staff went out of their way to make the experience as positive as possible. Very impressive!!!
Elizabeth Lauren and there new member to the Cubesmart team Robert are always courteous,helpful and provide great customer service.
Our storage locker flooded twice in one year and we lost thousands of dollars of belongings. The people managing the place didnt seem too concerned about it either.
Great service always dependable service. Elizabeth ,Lauren and Robert are always there to help you with anything you need. Thumbs up to this team, very professional and reliable.
Store Manager Ms. Laureen ODonell has been great during the leasing process and projects a excellent image of the company.
My first time using a storage facility ever, Juan and Elizabeth were awesome, mad everything really easy. I definitely recommend coming here.
Nice place to put ur storage
Excellent client service, very knowledgeable and accommodating. I have used this location on the past 5 years and I had never had any issues.
Robert provided excellent customer service; he was professional & courteous!! Thank you so much!!!!!!
Clean, well organized, well lit and professionally staffed by Robert, who is The Best!!!
I have been with cube smart at 111 cedar street for 7 yrs. Elizabeth Rodriguez and Lauren odonnell have been nothing but professional service they make you fell at home, thanks ladies
Great people, great company! They go out of there way for you. Especially Tanya 1260 wAters place. Very good, I recommend!
Very easy to request a unit and getting there and actually finding the unit was great as well. Very convenient and quick process.
The workers are very pleasant. Cubesmart. 111 Cedar st. New Rochelle always Clean.
Robert was wonderful to work with! Great customer service and a pleasure to work with
The unit and the facilities were clean. The staff were always friendly.
Robert and Elizabeth were awesome. Extremely helpful and friendly.
Amazing experience! The professionalism of the general manger was exceptional!!!
Great location, clean, secured. And Robert and Elizabeth where great and friendly. As well as very knowledge.
The managers were very helpful and friendly (Lauren, Robert and Rodriguez). Got ylthe size unit I wanted where I wanted it.
Robert,Elizbeth and Lauren are great and the facility is always clean.
Excellent and responsive staff; convenient and reliable operations procedures and availability.
Store Manager Robert Relta was very informative and professional. It was a pleasure!
Very Helpful Staff. Forgot my mask and front desk gave me one.
Robert and Lauren were great. The whole process was made easy and efficient. Thumbs up 👍
Lauren went out of her way to get us checked in and was extremely helpful. This is an excellent location!
Nice staff, good deal with the 1st month free , moving truck available and helpful, solidly secure.
Very helpful staff and easy and safe access to the unit.
Wouldnt use anyone else!! So accommodating and friendly, knowledgeable staff. Our stuff is safe with them!!
Robert is a gem. 6 months after closing my account with them because I moved, I still remember Robert.
I have been hrte for 10 year tand the staff is great friendly and the place is clean
Many thanks to Robert for showing me around, and then signing me up when I was ready. Clean, professionally run location
The staff at the New Rochelle location were absolutely amazing and very personable.
Units are clean and spacious. Awesome customer service
Have gone there a couple of times to purchase boxes, tape and bubble wrap. Clean and staff very friendly.
Lauren was very professional and knowledgeable. Thank you.
Great nice staff. Very helpful.
Mr Relta was very helpful and friendly i would recommend this facility
Outstanding customer service! Lauren and Elizabeth could not have been more helpful!
Came here to store my car, Robert helped out a lot!
Great place. Easy to get to. Elizabeth was very helpful.
Quick and easy .
Very nice manager, helpful and considerate. Have had storage here for several years.
Excellent staff and great storage
Very friendly staff, clean, and easy to rent a unit.
Extremely good, very efficient, friendly and helpful!
I had a wonderful experience here. They were very helpful!
Great my stuff was well kept. No issues
VERY POORLY MANAGED. When you need to make a payment you will fight to do so if you are out of town. If you need something out of the storage in a pinch dont count on it!
Great service !!
Was very quick, friendly staff... very organised. . Really loved the experience
Great! Safe, good lighting and super clean.
Very detailed, professional, knowledgeable and courteous
Is a very convenient location and the storage space are big.
Nice clean facility and friendly staff.
Robert was great and very helpful....
Helpful & accommodating! Made my move easy.
Very friendly and helpful. Conveniently located right of the expressway
Good staff and system easy to manage
Elizabeth Lauren and Robert are the Best.
Clean. Good access hours. Reasonable price.
She was very friendly and helpful.
Very poor service. one guy who works there, very lazy guy
The team made it a great experience
Helpful friendly service, and great deals!
Friendly staff, clean facilities, location!
Reasonable price and convenient access hours.
Its great and wonderful...😊
Customer service was phenomenal
Great service
Very friendly and informative.
Customer satisfaction at its best!
Responsive and kind staff.
Secured establishment, closes at 10pm
Lovely staff
Love it
The girl who attended me was very curt with me for me it was not a wao I hope they train their staff to be friendlyOn the other hand, the facilities seemed very good to me and the free month also congratulated those who are above the local serviceGood work keep going like thisIf they deserve 5 and up to 10 stars
Very good place
Total reviews rating 4.7
166 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-03-05The workers here are amazing! I have had my unit for about 10 months and I have never had an issue with the unit, billing or workers. The conditions of how they keep the storage units are amazing! I would definitely recommend CubeSmart Self Storage to anyone! It is also a very reasonable price for the size unit I had! Thank you guys for everything!
Review №2
2022-05-21Shout out to CubeSmart for providing us with exceptional customer service! Robert and Elizabeth were helpful, friendly and knowledgeable! What more could you ask for when moving is such a daunting task. Highly recommended!
Review №3
2022-06-12This location is well kept. Elizabeth and Robert were very helpful , courteous and super friendly. GREAT customer service !!! will recommend to all family and friends.
Review №4
2022-08-02Nicholas helped us and was absolutely amazing. Explained everything clearly and was straightforward. What could have taken an hour, only took minutes. Thank you for making it an easy process.
Review №5
2022-03-24Amazing overall experience with Cube Smart. Nicholas went out of his way to help with a couple challenges while I was moving out of my unit. Great communication and understanding. THANK YOU!
Review №6
2022-08-05Very friendly staff and clean facilities. Prices are right too for what you might be needing to store and very reasonable
Review №7
2022-05-13If I could give zero stars I would. This place is unprofessional! Management is horrible. Very quickly to.take your money, but when you have a problem they run from you. Dont waste your time going there. Nothing but headaches.
Review №8
2022-06-13Excellent service and attention. The attendant at the front desk made the process clear, easy and pleasant.
Review №9
2022-02-10Your two gentlemen at customer service were excellent. Great information and they took time to lead me in the right direction . Very warm and welcoming. AWESOME
Review №10
2022-01-17Just started renting a unit here and the team has been extremely pleasant and helpful. The facility is very well kept. Highly recommend this location for storage!