CubeSmart Self Storage in Long Island City

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Phone: +1 718-392-3580
Site: https://www.cubesmart.com/new-yo...
Opening hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–7PM
  • Sunday:8AM–7PM
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Total reviews rating 4.7

199 Reviews for CubeSmart Self Storage 2023:

Review №1

2022-04-24

The receptionist was not very friendly. she refused to get up off of her chair to take me up to the locker to remove the company lock until i left the reception area and went outside. then she continued to make me stand there and wait for her.i do not understand why the company imposes a $25 administrative fee for the privilege of doing business with the company. no other company charges a fee to do business with them. if it is to costly to have employees do paper work they should let you input the info on line

Review №2

2020-03-06

The staff here is amazing. Ashley and Geo are the greatest and have the upmost customer service. If you want an exceptional experience and a sense of security then you need to rent from these guys. Not to mention the incredible incentives they gave me. First month free! Thank you

Review №3

2022-06-30

We called, and the receptionist just hung up while were telling her what were about to move to the storage and the size of the furniture. BTW her name is Laura, why does she work there?

Review №4

2018-02-01

CubeSmart service was amazing. I came in and Branson Brantley (showed in picture) was very courteous and helpful. He showed me around and explained everything clearly and precisely. Mr. Brantley clearly knew his field and even gave us great suggestions on what kind of storage was best for us! Definitely will be using again if needed.

Review №5

2022-08-09

Truck available, easy access to unit, nice and polite receptionists.

Review №6

2022-08-11

Easy Peazy process. Set up in 5 minutes. Close out in 5 minutes.

Review №7

2021-07-01

Ashley assisted me a little over a year and half ago when I had to open an account - I had to move overseas for work and needed to store everything I owned. It was a bit nerve wrecking but she made the whole experience seamless and stress-less. I wasn’t sure which size would be best and she took the time to show me and explain every option available to me. I ended up following her suggestion and it was the perfect fit for all my things. I’ve also had the pleasure of meeting Kalila who helped me on several occasions with questions regarding my unit and billing. This location is also VERY clean and secure, quiet and cool (AC is always on). I cannot recommend this team and location enough! Thank you!

Review №8

2021-01-15

The facility was always clean, well lit and felt safe. Front desk is always responsive and helpful. I have had some above expected experiences.Price is just right. Ive had nightmare experiences at other major storage companies with safety, customer service and it is always a breeze with CubeSmart. Ill use CubeSmart for my next storage needs.

Review №9

2022-05-12

Better option. Dont go to the public storage across the street... Cost more and horrible inside. I was shocked 🤯

Review №10

2021-06-08

It is convenient and close to where I live. The units are clean. It is EXTREMELY expensive. They have raised the rent prices frequently. The only complaint I have is about the incompetence of the people working there. I felt like they didn’t provide any information unless asked. Very young kids working there . Managers should train them on how to speak to customers and offer customers information.

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