CubeSmart Self Storage in other cities:
I just rented my first unit today, Ms Brown was very helpful, she showed me every unit i wanted to see before i rent one, front desk were welcoming and had smile on face. hard to believe these days right? whole renting process took less than 5 minutes and i had access to my unit right away. loading dock is super easy to get your space, strongly recommend if you are looking for a space.
Save yourself a headache and go with the pros for self storage here – they guard my stuff like it is their own! That feels good to know my items are safe and secure in a clean locked space. Customer service was good and it was easy to contact them and the hours are convenient. Will be sure to tell my friends and family if they need storage to go to here first. Hey Steve thanks for all your help today.
Extremely smooth process and they really seem to care about their customers. After I locked in a rate online the person I spoke to over the phone informed me they didnt have the size I was originally looking for - so she honored the original rate and gave me the next size up! When we came in to check out the unit and make sure it was what we needed the manager, Tjader Brown, was super helpful personally showing us around a few different units to find the ones that were right for us and guiding us through the whole thing and making sure we still got the best deal for our storage needs.
Amazing Storage. All staffs are super nice. Love this place.
The facility is clean, well lite and the staff was always pleasant to deal with. I would highly recommend CubeSmart to anyone looking for a storage facility.
Very impressed with the facility. It seems very safe and secure. Tjader did a really wonderful job explaining what my options were and helping me figure what would work best for me. Clearly she knows her job and is good about sharing her experience
Great customer service from the store managers!- Victor was helpful in describing the different types of storage units.- Tjader was very prompt in assisting us with our billing inquiry.
I was helped by Tjader Brown at this location. She was fantastic, if I could give her 10+ stars I would! She showed me different storage cubes and we discussed the pros and cons to each. She helped me reserve the one I wanted. It was a very enjoyable experience and the facility looks clean and well kept.After six months the price goes up about 30%. I was able to have them hold my initial price which was helpful. However Im in the 13th month now and the price went up about 30%. Thats a lot for a senior citizen. I am hoping to be able to get my stuff out of there very soon!However, it is still very clean and the employees are all pleasant and helpful.
The staff that help us at the college point Queens location made us (D Rose) feel like we were getting high end luxury storage services. Special thank you to Melissa and contact attended.
Ms. Tjader Brown is by far the most pleasant person to work with not only in a retail setting but in general. She was doing more than just her job but going above and beyond for us. I am not sure about other Cube Smart locations but they need to make sure they have staff like her. Thanks again!
Clean and easy to use, friendly staff.
Abel has been a great help ! I came to this location because I was having trouble paying my bill online and he walked me through all the steps. Even told me about the cube smart app which is totally more convenient instead getting charged $3 for the phone call. If anyone has any questions about their account Abel is the guy to go to. He answered every question I had literally. Thank you Abel , have a great day and stay safe during this pandemic
General manager Melissa and crew were very helpful. I had so many questions and they answered all of them with a smile.
Just joined them & it seems fine.
The Sales manager (Miguel) was very courteous,& professional. I initially rented a small closet, but after a few days; I determined that i needed a larger unit. Miguel managed this transaction well..great experience
Jada is great at storage post. She always helps with boxes and calls when I have delivery. She goes above and beyond to give great client service
Last Saturday Robin, who also goes by Reneé, was spectacular! She was welcoming, helpful, knowledgeable of the entire process, size of storage units, prices and discounts. I have more than enough space for my needs. The entire place was clean, fresh smelling as they were doing renovations, organized and well lit. She was patient in answering my questions, as she showed me around and was very clear on their policies. She provided pamphlets of information and hours of operation. I obtained a brand new unit with lovely tiled floors and plan on moving my items in soon. Hoping to see her this Saturday to thank her again for her assistance in person. Great employee....please recognize her efforts.
Very friendly and helpful staff. The facility, including the storage unit, is clean and well lit. Great place to store your stuff.
Very friendly service, they helped us find the best deal for us.
The two girls who were behind the counter took great care of me. They check the storage unit and made sure it was clean. One girl swept and mopped the unit. Pleasant personalities. I would recommend this cube smart to my friends
Today I had the privilege of being helped by a Tjader Brown.Tjader was absolutely wonderful!!! She informed me of everything well and clear. Took me to my locker/storage area before I was to sign for it. She wanted to make sure that I was happy with my location in the facility and I was. Tjader made me feel absolutely comfortable.I would highly recommend this Cube Smart Facility to anyone looking for a storage place and I would direct them to Ms Tjader Brown.
I had a very good experience with this self storage places during my last move. Susan was very helpful and super patient with my many questions, since I had never purchased a storage unit before. Love how clean and well-lit this place is - some of the others are dingy and dark. I feel that my stuff is safe and secure. That is a good feeling after a stressful move from a large house to a small apartment. :)
I have been a customer of CubeSmart for several years (College Point - Whitestone Expressway). Recently I combined 2 storage rooms into 1 larger one. The staff at CubeSmart was extremely helpful and made what could have been a painful process extremely painless. The staff was extremely professional and helpful.I would recommend CubeSmart to anyone needing a storage space.Ted N.
Managers were very helpful, knowledgeable and easy to work with!
After making a reservation request online, we received a call within the hour to come in and inspect the available storage rooms. Upon arriving, we were immediately and warmly greeted by Jennette, Robin and Paul. Robin patiently showed us the various storage rooms in this CubeSmart facility. She was most helpful in explaining to us the advantages of each room and answered all of our questions. Our experience here was top notch and we look forward to using this facility.
My experience at this Cubesmart was wonderful! It was a very clean and friendly environment. The prices are reasonable depending on the unit. Jeanette was very professional, sweet and helpful. She explained in detail about the storage unit and answered any additional questions. I would definitely recommend any Cubesmart for storage but most definitely this one in particular as for not many have such a caring, friendly staff.
Jader took the time to show us everything and gave us the benefit of her experience. The other places Ive visited around here left us to look around and didnt offer any advice.
I went to CubeSmart to see about an unit and I was graciously greeted by Ms.Tjader Brown. She has very good patience with the millions of question I asked about he units. I will definitely be back to complete my process. Thank you ms brown for your hospitality from your new customer ms. Burrell
Part of the building is old and leaking inside.They where charging me lots of money since cubesmart took over. my rates kept on going up.When I moved because of hard times (covid-19) they listed my unit for half the price I was paying but they couldn’t lowered it for me.Good luck with the leaking building walls crumbling on top of your property.If cubesmart would like to refund my money for the one day I overstayed of $42 for one day after the month started I would appreciate it.
I highly recommend this specific location to everyone because of the outstanding staff members. CubeSmart actually took over this site from previous owners. The construction/ upgrade transition phase was smooth with a focus on customers satisfaction at all times. The current staff members are always helpful, friendly, highly professional. They are: Jeannette Mejias (general manager) as well as the 3 managers: Larae Lucas, Robin Archibald, Miguel Telleria. Thank you very much for your help seven days a week, every week, every month and always with a smile! Thank you!!
Nice facility and friendly staff.Tjader was very helpful in showing me the facility and also made some great recommendations on a storage space. Extremely helpful!
Storage Quarters, Queens New York, in whitestone was recently taken over by Q Smart.I was surprise and upset that a storage that was friendly and open it became generic and robotic, they nickel and dime you for everything doesnt care for its customers or loyalty.Im very disappointed.After over 20 plus years of renting at this place, only after Cube smart took over about two years ago my unit double in price, I original had someone from Pennsylvania corporate office claim to be the eastern regional manager contacted me and all he said that my unit is not the going rate (which tun out to be a lie) since Im paying for the same size and even closer to my home.I have never seen such disregard towards customers apparantly Corporate greed over customer loyalty, The unit I had prior arrangements and cube smart did not honor that, again has no discounts not even for loyal customers and veterans.I will never do bussines with a greedy company that prefers profits over its customers, very disappointed thevway I was treated and lied to very dishonest business.
Staff at this location is awesome! Tjader Brown and the other staff members are always friendly and helpful and go above and beyond their duties. Total asset to CubeSmart.
Can someone please update the office and gate hours. When you call the store the hours are different from whats posted on the website. Its only been a year since my original post.I’ve been a customer for a few years now and prices just keep going up and up. Also please update store and gate hours.
Ms. Tjader Brown provided Excellent Service. All My Questions Were Answered With Patience And Whenever I Visit My Storage She Always Greet Me With A Smile.
Jackie has the most disgusting attitude that could ever exist she’s rude doesn’t let you speak gets loud on the phone with you and doesn’t try to fix any problems or concern you have regarding your unit, it’s not the first time me and her have an argument and she’s supposedly to be the store manager. Horrible do not use this storage go to any other cube smart
This was my first experience with having to rent a storage space and it was a breeze! I’ve encountered helpful employees at the Whitestone, NY location such as Tjader Brown and I would definitely recommend Cube Smart to anyone looking for extra storage space.
I have been using Storage quarters for the past 4 years, I had no problem until recently, they decided to change their hours without letting the renters know about it. I find it unfair and lacking business savvy. In business communication is the key. What if I did not pay on time, I am sure I would be getting a nasty note from Storage Quarters management. What makes it worse is the attitude of the attendant that was their when I got their at 7;15, he wasnt friendly at all, mind you the site still has the hours posted as 8:00 am to 8PM. I think the website needs to be updated. SHAME ON YOU STORAGE QUATERS!
As a customer of multiple units for many years, Cubesmart came in with their corporate greed in complete attack mode. Not only was Storage Quarters a great facility but it was run by kind people. Its only been about a month, and already its been turned into some crazy kind if Ghetto storage place. Rates on my 3 units increased tremendously, and the help here isnt very nice or friendly. They do things by the book and when you try talking to them, you get the blank I just want my $12/hour stare and they go back to Cubesmart rules. The place is flat out dirty. They clearly dont sweep and mop every few days like the last guys, and maybe they touch the toilet once a day. Finding a cart was silly. You have to walk all over the place to hopefully find one. The old system had you drop your ID at the front desk before giving you a cart, ensuring that it goes back where it belongs. Things seem very out of order. The old punch pad security system has now been permanently disabled as well to gain access to the facility. They should have come by and hung out with the old guys to see that it was a well oiled machine. I am in and out about once a week and the decline has been dismal. I would NOT recommend coming here. You can easily find a spot Thats actually in the ghetto not far away for about half the price. They have a Monopoly on storage in Flushing and the surrounding area now, so Good Luck. I will gladly speak to anyone in corporate, but Id imagine a corporate response as well instead, of a real human. Best of luck all.
Jada has been excellent in assisting with picking out my.unit to saving the stuff I forget and leave behind. Always feel welcomed
Was better under previous management. New company takes over, first thing they do is rate the rates to a long time customer. Called to speak to the manager, and the person I spoke to had zero customer service skills and couldnt care less.
They service the best option to me
Friendly staff and very informative! Glad I am doing business with them! Brand new facility and the promo prices are very appealing.
I was forced to give 1 Star; actually -0 Stars would have been my choice; Alex Gio, another reviewer of CubeSmart 31-40 Whitestone Exp. said it perfectly; but my gripe right now is mainly with their General Manager Jeannette. My unit is up for auction on the 18th of October; I am a Senior, and have been quite ill recently having a stroke and expressed this to GM Jeannette; Two truly dedicated individuals David and Ferman, outstanding, caring men who went above and beyond to show most at Storage Quarters that the facility was like no other. They have been replaced now,; Ms. Jeannette has taken control of the reigns and seemingly feels her position now is to run it into the ground, maintain a nasty, arrogant attitude, a military environment and prove her point that she is tough, without a heart and could care less if you lose your memories; yes, to those reading this, this is a business, now that its CubeSmart, but Storage Quarters was a business built on family values. David, formerly of Storage Quarters, would actually call the owner of Storage Quarters, and with his permission, be given extensions on partial payments and extend the auction dates to help those in need. Twice this month, I came to put $1,000 towards my arrears; Ms. Jeanette declined to accept my payment; Today, the Angel of the facility, Ms. Robin went above and beyond her duties and placed a call to GM Jeannette asking if she would now accept $2,000; she declined again to accept it stating she will not take a partial payment and that the full amount of $2,358.58 must be paid. I stated I can pay the $358.58 on Friday, the 13th; she said will not accept.... I then placed a call to the cellphone of the District Manager, Patrick....his voicemail says he will be glad to return his calls; I realize its Sunday....who knows, maybe Ill hear from him tomorrow, or maybe never.I say a prayer for myself that I will come up with the $358.58 by the 18th and I say a prayer for others in my position, that help does come your way. I also would like to recommend that Ms. Robin be seriously looked up as an upcoming Star at CubeSmart because she is compassionate, professional, respectful, intelligent for such a young Lady, maintains composure and always SMILES which is so welcoming. Ms. Robin is a huge asset to CubeSmart and I truly hope she does not get pushed into the backroom of bureaucracy. She is a bright light at this facility and would make an outstanding leader because she is the perfect example of leadership. Jeannette just frowns like she hates her job and but loves to show power; there is a time and place for outside power; inside the building a person dealing with customers must be professional yet show kindness in their demeanor; be outgoing, pleasant and be humble. I will not deal with Jeannette ever again and if I can maintain my unit; i promise to followup on the other inside aspects of this facility. Like it or not, many customers that maintained units with Storage Quarters are expressing their dislike of the new facility; lets see where we go from here. Anyone could be in my position; We shop and eat where we are treated with respect and respect does go both ways; why shop at a place that treats you bad when there are so many other stores to go to. *** Just a small note regarding one reviewer; Ms. Paula Daniels stated over 9 months ago that CubeSmart was an excellent facility here at Whitestone Expressway ; but from what I understand, 9 months ago, STORAGE QUARTERS was still the owner; please correct me if I am wrong . So the cuddos should go to Storage Quarters. Unless something changes here with their General Manager, as long as I live and breathe, I will never recommend this storage facility to anyone.
A very helpful and courteous staff helped make the short stay of my effects a pleasant one. The facility is just a touch on the dated side, but they are upgrading it. The facility was spotless. Thank you to the manager and staff!
My son and I went to cubesmart today. Tjader Brown took care of us in the most professional manner. Not only did she ‘know her stuff’ she made what could have been a difficult time for us, easy. Kudos to Ms. Brown and Cubesmart for having an awesome employee.
Since they took over this place, the following has a occurred. Raised rates by 20%, removed dumpster to throw out garbage (a nice benefit to the old STORAGE QUARTERS), and now the elevators dont work. All of this with the added benefit of unsympathetic staff. Im going to start to look for another unit. The writing is on the wall for this place already. Avoid at all costs.
Great experience. Very secured place to store your belongings. All the workers very kind and generous. Tjader Brown is an awesome and great manager.
Rep was a nice guy, professional and detailed in his explanation of process
Nice experience. The guy was very nice I didnt get his name my fault answered all my questions and tour of the facility very well kept that
Storage Quarters has always been an excellent Storage Facility. Clean & Secure with attentive and courteous staff. David and Fermin always try to exceed customer expectations and assist any way possible.
I reserved a unit online and got a call from Jeanette the follow morning and I meet up with her a few hours later. I found CubeSmart to be clean and secure and the staff every helpful.
The Rep was wonderful, very patient and great knowledge
One of the best customer service I received! Abel was knowledgeable and made the process of acquiring a unit seamless!
The manger was great and his customer support was amazing however there was an exceptionally rude female employee that was completely unprofessional and rude for no reason and would become hostile upon asking her any questions about the storage area and our unit there.
Tjader and Abel were both so helpful they helped me pickout the right size unit that would work for what I need. AWESOME customer service. THANK YOU GUYS
Staff is ProfessionalFacilities are clean, well lit, and all units are easily accessible.Hope to have a lengthy pleasant experience as time goes by as I have just rented there.
Very friendly people. Always attentive and tries to help out customers. Will recommed to others. The general manager has very good leadership quality and knows how to run this place!!
Clean, safe, and good service. Abel at the front was professional, knowledgeable, and friendly. I would definitely recommend this place. A+
Convenient, easy access, friendly staff, recently expanded.
I had the pleasure of being shown a unit by Tjader brown she was very polite greeted me warmly and was very professional.i would highly recommend getting a storage unit from this location.
I’m a believer in you get what you pay for, in this situation that’s not the case. They raised rates as well as made things more inconvenience for their customers. This location is under construction. Also has been various times I had a hard time getting in my storage, do to there being one entrance while they under go changes which are being made at the moment. All the reasons I picked this location for are no longer available. I’m very disappointed!!!!
Professional staff, easy to use the moving equipment. Clean, storage space is exactly what I needed.
Jacqueline Thompson, the manager, was super helpful! Great service and experience moving in. Storage unit is very clean and accommodating.
Friendly and attentive staff (David and Fermin). Secure and camera, monitoring the area. Customer for over 3 years with no issues. Would recommend to any one looking for storage solutions.
Very clean and staffs are very kind. only thing, I wish can accessible for 24 hours or longer hour
The sales associate was very helpful and friendly. The facility is clean and easy to navigate.
Customer service was very good. The manager Renee was very helpful and reliable. I recommend if moving use Cubesmart self storage.
The woman in front is an animal attending , to the customer as there is a person in front of a business. so prestigious
Tjader Brown was extremely helpful and knowledgeable in answering all related questions and presented positive feedback.
Clean facility. Feels very safe. Great parking and the staff is incredibly helpful.
They were great so professional and helpful.I definitely would use again and again.AA×+++
Still waiting to empty my spot to check for water damage from the flood. Surprised I was never notified still
I have been at this storage for years,by pass owners I have two storage rooms. Is there a discount for having two. Raising prices and the rooms size stays the same. I will think that over.
Helpful and no hassle operation.
Easy access. 24/7 customer service. No issues. Clean new facilities
It was an easy and smooth transition to this storage unit and the customer service was perfect
The process of acquiring the storage unit was easy.
It was very simple getting everything started and the manager Tjader Brown was very polite and accommodating.
The wesbsite needs to be updated with the correct hours of operation . during the week it says it closes at 8pm (and 5pm saturdays)but we drove by now ( tuesday at 727pm) and its closed... same thing on saturday (we drove by at 430pm and they were already closed)
Renee was very nice, knowledgeable and professional. She provided excellent customer service.
Clean floors and air with AC, well lit passageways, elevator and storage rooms with helpful staff and free parking.
I called this location to inquire about storage. I spoke with two different associates and both were very unfriendly. The more questions I asked ! The more it seemed to bother them.
Amazing staff! Help is so well here. I felt comfortable moving in.
Stress free.im so confidet that my belongings are safe.
The employees were extremely helpful and made sure I had everything I needed.
Today l booked a space in Cubesmart .Larae LuaceShe helped me a lot . I think l will introduce the client to your company . ThanksChao
The Manager Jada was extremely helpful and went above and beyond!! GREAT customer service ! Thank you
Clean and neat. Very easy to lease some storage.
Very good customer service..!!! The premises very clean and easy to park for load and download things..!!👍👍👍
They do the walk thru and make sure you lock your unit correctly
Abel was extremely helpful and knowledgeable! Amazing customer service.
Great customer service , very clean facility.
Great location for us and very clean and organized!
Quick and easy to set up. Great customer service
Clean Facility friendly staff and reasonable rates.
Good service. Would be nice if there were 2 elevators.
Everything is perfect I never need to worry about all my stuff
Your hours are incorrect wasted my time loading a truck and driving just to find out someone is to lazy to correct the hours on Google
Very nice,Larae Lucas was fantastic in setting up my account...
I felt that tjader was informative and helpful with the purchase i made
Thank you Abel for providing great customer service!
Great place and staff. Really recommend.
Fantastic customer service.. Melissa is awesome
Amazing Service and very clean facilities
Place is clean and dealing with people there is a pleasure
THE AGENT THAT SIGN ME UP AND SHOW ME MY STORAGE UNIT WAS WONDERFUL.
They dont open at 7. They open their gate at 8.
Best customer service hands down
VERY EASY TO SET UP & DELIVER TO MY UNIT.
Great place and great prices
Easy access. clean. climate controlled.
Accommodating staff and friendly too!
Its excellent and wonderful
Its a good place to store things
Modern place...Welcoming staff
Tjadar was a great help!!! Great experience
Great place , great help .
Good system to self reservation...
Good workers!!!!!!Managers more very good!!!!!!
Excellent staff, convenience facility
Enough space for all kinds of storage needs!
Wish it had 24 hour access
They are very organized and helpful
Expensive. Not well maintained
Working man very kind
Great customer service
Nice place.. Clean and nice.However, the room I have has a pipe that drains out of it, so I cant put anything above it, and the light doesnt come on over the hallway of the room, so its a bit inconvenient to put things in and take them out.There was no light itself.
The location is good, clean and comfortable. And faith goes.
Very good attention and very affordable place
Good place to store your things
I dont know yet
Total reviews rating 4.4
142 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-03-28Facility is secure, clean, and organize. Their processing and moving workflow is logical and efficient. Staff (Victor) is friendly, detail, knowledgeable, and honest. The only negative is the closing time for the hours of operation. But that is clearly communicated from the get go.
Review №2
2022-06-01I have rented storage units from different locations allover the US in my lifetime but never had such a good experience. The manager and young lady at front desk Melonie were very friendly and helpful. They took their time to explain everything I needed to know.I will recommend this place to everyone who is looking for good service and price compare to the other storage places in the area.Once again thank you and God bless you all.Chaudhry OmarUnit 6186
Review №3
2022-06-02I’m not one to leave reviews, but my recent experience warrants that. A special thanks to the front staff and especially Miguel. It has been a while since I’ve rented storage and Miguel guided me through the process and helped me understand my options.When moving, something usually goes wrong. Thankfully, Miguel went above and beyond to help me resolve a problem that could have cost additional money and time.Great customer service and customer support. Thanks for going the extra mile.
Review №4
2022-03-07Update: love this place. I have no complaints. The roads in the area suck and are bumpy but thats not their fault.Location is great, right by the Whitestone Expressway, but you might need GPS if youre not familiar with the area. Lots of space for loading/unloading, lots of carts, big elevator, everything is clean. I wish their access hours were a little later in the evening; they close at 630 each day, currently, but still 5 stars.
Review №5
2022-04-08Always clean, well lite, and ez access. Only complaint, there used to be tons of parking, but since you expanded so much, I found parking to be limited.Staff always pleasant and accommodating .
Review №6
2021-05-28Great place to store stuff. Victor and Melissa assisted me well with tour of the place/ options and rates. Very clean place. Discounted rates are always a great thing. Thanks guys!
Review №7
2021-09-29This place is great. They have a big parking lot. Its clean and bright. Victor was super helpful and nice, he showed me the different units and pricing. He was so patient. I came back on my moving day and Melissa helped me and she was the sweetest and helpful. You both are amazing.
Review №8
2021-03-01Tjader was great!! Super efficient and so down to earth. She was able to answer all our questions and set us up with a locker right away.
Review №9
2021-08-12The facility is clean and bright.I haven’t moved anything in yet but my experience in selecting a unit was excellent. The General Manager Melissa Maldonado was pleasant and helpful. She showed me a few units and was clear in her descriptions and suggestions.She was very patient with me. I wear hearing aids and have trouble understanding people when they are wearing masks. She spoke slowly and clearly to me.I’m sure I will continue to have good experiences at this location.
Review №10
2021-09-09Tjader was extremely helpful in showing us our options for spaces- I really appreciated her courtesy and professionalism- and grace under pressure (there was definitely a lot going on when we visited). The moving company (A Smart Move) this facility uses for their free move doesnt give me any confidence after reading the many (horrible) reviews, so the move in special isnt all its cracked up to be. I wouldnt trust A Smart Move to move rocks. Still, the CubeSmart facility is nice and clean and the staff is really helpful so, mostly a win.