Wheelchair-accessible entrance
Yes
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Comments (199)
Kim was great help and took the time to show us various options! She also informed us of various situations and allowed us to make the best option for us. She was very polite and hospitable throughout the whole process!
Excellent friendly and very helpful service from Linda. Id spoken to her on they phone about changing units and she had everything organized amen I arrived two weeks later.
Easy to pull into the loading/unloading bay and plenty of hand carts to use. And Linda at the front desk was super kind! Gave me a bottle of water because I was having a rough move.
Had a great experience at this location and would like to add a special shout-out to linda for being so kind and going above and beyond to provide the best service! Would highly recommend.
Shannon helped me find the best size storage unit which was 5x7. I was going to get a size way to big than I needed and she was very sweet. This is my favorite storage place to go to!
The manager Kim was super helpful! Made setting up the rental super easy. Thanks so much!
Well maintained building, very clean everything is organized! Kim & shateeka in the front desk are very nice and helpful.Thanks i found this place
They are amazing! The manager and staff are welcoming. They were helpful and ready to fix the problem. I was sensitive since I was busy to move. Their professional work skills work for me. I’d appreciate some help. By the way, the one bad thing is the gates hours,
Thank you Shateeka & Kim… you guys were so easy to help us. You’re both are kind ppl. Thank you, my experience was great with both of you.
I talked to Kim and she was so nice. I had many questions, but she was patient and very informative. It is refreshing to deal with someone that has excellent customer service skills. They can be hard to find these days. Thanks again!
Ive had nothing but great customer service at this location! Our company has a few units (5+) at this location and we consistently need assistance/have special needs with moving companies and the sort. Kim has been especially helpful and is always patient and clear with us. Life saver! We have so much going on and especially during the holidays so we appreciate her taking the time to work through issues with us!
Amazing staff. They were so courteous during my move in. Honestly, they went out of their way to accommodate. Ideal prices too. Look no further than this.
My experience was great checking in. Clean and well organized storage facility. Kim and Shateeka were wonderful assistant in me checking in. Highly recommend this affordable storage in LIC, Queens.
Great space for storage. Friendly and very helpful staff. I dealt with Shannon who really helped us during our move into the storage space.
Kim is a very kind and professional worker at this site, highly recommended, all staff very helpful and they make everything really easy to understand rules and payments. The bestSincerely Leo
Great service! Explained everything and answered all my questions. Was more than helpful!
Amazing place! the lady shannon who helped me was top notch! she was very helpful in assisting me with all of my needs i highly recommended!
Easy, friendly service. Made moving in very smooth. Kim was particularly helpful with any questions.
Kim was absolutely wonderful! A great representation of the company.
This is the best storage ever, theses girls helped us out so much when I was looking for a good space to save my stuff, I love this places
Been with them since October. They were easy to work with and were able to accommodate my budget. Definitely recommend!!!
Thank you Linda for your excellent customer service and knowledge. You answered all my questions. Extremely friendly and helpful
I called customer service to set up a new unit and spoke to Cindy who was just a delight to speak to and she hooked me up asap and then transferred me to the local unit and Shateeka was also very helpful and it was a seamless experienced then on the day of, i forgot my documents of course even though shateeka told me to remember them lol and Kim was so pleasant and helpful in getting my papers signed and showed me around and was thorough and so nice ! and the facility is so nice clean and has great loading areas
Thanks Kim for answering for answering our questions and assisting with our storage needs! A+ Staff highly recommended!Recent experience : Always friendly every time I come in! Still 100% recommend
An absolute pleasure coming to this establish !! Kim was accommodating and every patient ! Great customer service
Really enjoyed my time here. As a woman, I felt safe here every time. Everyone was so helpful and made the whole process so easy.
She knew her stuff was fast gave me a great deal amazing service
Such a great experience. First time renting a storage. Great space and clean place . The reason I decided to go with this place the employee Rod he informed my wife and I about rental space and how it works . I felt comfortable leaving my stuff there knowing what a great experience I had. Rod have answers all my questions and was truly patiences. Truly appreciate the service. Definitely recommend my friends and family to you guys.
Excellent customer service. Thank you Kim and shateeka! building was super clean and the location is so convenient!
Shannon and Kim were amazing! They made my rental so seamless!! Thank you so much!
Thank you Shannon, Shateeka and Kim! You ladies were outstanding! Clean facility and very helpful staff!
Just dropped by to get a unit and was assisted by Kim. Different vibe here than other storage spaces. Good promotional price. Clean building.
Kim was really sweet, and she did her best to find us a nice space.
Linda was awesome great customer service and very pleasant to deal with will recommend
Linda is the hardest working manager iv ever seen, very professional and knowledgeable. Thank you for your help!
I have had my fair share of customer service experiences and i have to admit that even though im Always respectful, im a coarse person who is short in my manner of addressing people. So sadly it usually ends in an unpleasant interaction, mostly because people tend to have no tolerance for direct manner of speaking and often confuse it for rudeness. This time around though, i was pleasantly surprised and endeared by Kim, the front desk customer service representative, who was not only able to listen to me, respond politely in return, but also took the time to explain the finer points, which i ended up understanding as to Why i should do things Her way. Rarely do people tend to take the time to explain, THATS THE WAY customer service should be. Probably one of the reasons i didnt just close the account and go somewhere else. Thanks Kim, i hope to meet more people like you in every part of my life..!!
Shateeka was great, gave us a very warm welcome.
Best easiest place for storage! So nice and very accommodating!
Great experience! I called them on the moving date, and they followed up and prepared my storage unit! We got there a little before they close (because of moving was de layed) and their store manager Shateeka helped us the process and waited extra 20 min for storing my boxes. Thank you very much!
Shannon was amazing with helping me out. Great customer service!
Kim was wonderful! Not too much; not too little. Courteous and respectful! It’s a great location overall as well.
We have been with ExtraSpace for several years and we have always been very happy with our experience and the customer service. Even the move out, with Shateeka, was smooth, quick and pleasant. Shateeka is very personable, professional and helped make the move out very easy. Highly recommend!!!
Rod is amazing he went above and beyond the job description. He is professional and friendly and made my husband I make right decisions by picking the right storage place to store our stuff. I truly appreciated his help . My family and are grateful. It also a great space. This is a good size and extremely clean place . I would definitely recommended asking for Rod for storage needs.
Kim is a huge help and always great to work with!
Miss Kim was very professional and very nice. I appreciate her . Thank you
Thank you girls for helping me! Definitely will be recommending Extra Space to all my friends and family!
Linda was great very polite and efficient will recommended this place
Extra storage space is an excellent option for storing away from home. The staff is amazing! They are professional and very attentive to each customers individual needs. Rod is one of their top agents. He is always available to answer any questions and is very professional. You can trust he will meet your storage needs. We had specific request and Rod was patient and always enthusiastic about finding the best fit for our family.In addition, William is the manager and we could not ask for a better head leading that location. William has outstanding customer service skills and will address any question or concern at a timely matter.We are very happy with Extra Storage Space and recommend it 100%.
Shateeka, helped me with my storage unit rental and gave me the best custmer service experience I’ve ever experienced. Wonderful and cheery attitude making this a wonderful experience. Very clear and informative on the contracts etc.
Had a great experience here! Particularly, Shateeka was amazing! She was super helpful, gave us all the info we needed and answered all of our questions! Would definitely recommend.
Rod was awesome! We were only storing stuff for a month and Rod really helped us out for this short duration. It was very much appreciated and we will definitely rent from this location again!
This place is great. Rod was so helpful. We came a little bit after 7 and he was able to let us in to put the stuff in our storage. He also was able to cut the lock because I lost my keys. Highly recommend this place.
We rented out the storage for a year and left all of our belonging, furniture, computers, bikes and all and everything was perfect once we came back. The people here are very helpful and everything is very organized.
Kim was super helpful! We got our storage unit quickly and she gave us all the information we needed to know!
I am incredibly pleased with the quality of customer service provided to me. It has been over a year that I am a customer with Extra Space Storage and I like it so far. Everyone in the office has been helpful, especially, Rodmann Crenshaw has always been attentive to answering questions and assisting customers with great attitudes. I appreciate it and hope all goes well with the business.
Our experience was wonderful. Shateeka Dukes made everything seamless. From touring the facility, to explaining the contract, her knowledge and professionalism made our transaction very easy. She an asset to the company.
Rachel was extremely helpful.. nothing but good things to say about my experience here!
Assistant Store Manager Rodmann Crenshaw was very helpful and friendly. He gave me information on all the details about storage rooms and showed me the different sizes of rooms on site. He responded all my questions very patiently. I purchased a storage room for 3 months. Thank you Rod!! I recommend you all Extra Space Storage!
The storage prices are cheap. Joyce and Eric are awesome staff. Always serving nicely the clients with the right information and answer from our questions. Love the opening hours. Give me time to do what I have to do without no rush. The only bad was when i put my bags it got dirty because a white dust in the unit. And the bathroom have to be more cleaner like before. I do understand that CLIENTS are not that clean neither when going to the bathroom.Between all storages EXTRA SPACE STORAGE IS THE BEST!
Linda and Kim are very welcoming and helpful, appreciated their help in the process, thank you
Kim was very helpful in explaining all the options available.
Amazing experience. Shateeka the store manager was extremely welcoming and showed me around the facility. Very clean and well kept facility, too. Would absolutely recommend to anyone in the neighborhood.
Miss Kim. She is very nice. Dealing with me.She is best.
Great job Linda help me out alot with all my questions thx
Shateeka, the manager, was extremely helpful, informative, and thorough. She made the process for a first-time storage unit user very easy. Would definitely recommend.
I have had a horrible experience here. Do NOT rent a unit in their basement. I called after the recent flood and asked if there had been any flooding in the basement, they told me there wasnt any. Now there are items which are not only wet but moldy - completely damaged - and they just referred me to the 3rd party insurance company. They didnt offer anything to help me move into another unit, and said, thats just a gamble you take when renting a storage unit here. I would have happily come to check on my things and dry them off after the flood. Why they werent honest, and why theyre not being more helpful to a customer who has stored with them since 2013 I cannot understand. I get that the insurance company will cover damages of an unforseen natural disaster like a flood. But they should have told me there was flooding near my unit, and should help cover the cost of movers to help move everything into the new unit!!! Not to speak of the attitude Shaneeka had with me about the whole thing!
I came in to the storage facility and met with Shateeka. I was a bit unsure what to expect as Ive never rented a storage unit before, well all I can say is THANK YOU! Shateeka!!!!! She made the process effortless and enjoyable and was very professional! Welcomed me to the Extra Space Family too! I will definitely be recommending Extra Space Storage! 👍👍
Its strange to write a review for a storage business, but my experience merits its recognition. Rod is fantastic, he went out of his way to solve problems with my move and got things sorted quickly. He seriously saved the day. Additionally, during my entire experience having a unit here for a couple of years, everything worked smoothly, from moving in, to changing units, to moving out, it was all painless. This is a well run business through and through with great people working here.
Shannon was an amazing help. Thank you so much!
Although I left this place bc they keep jacking up the rent every few months on me, Rod was an incredibly helpful and diligent manager at the Crescent st location. I’ll be sad to not be working with him anymore.Give him a raise! He deserves it.
Awesome facility! Feels very safe and well protected.
Nicole went above and beyond to help me with my moving stress. Thank you so much
Thanks for all the help everyone!!! Quick easy convenient and felt so welcomed. 10/10 would reccommend.
Elizabeth was an excellent host. From the moment I walked through the doors she made me feel very comfortable by smiling at me, and with a big smile she welcomed me. She took her time to understand what my needs were recommended the locker unit which was exactly what I needed! She was very patient and tried to really understand your needs...she explained the agreement in simple terms without all the legal hogwash! I am glad I ran into Elizabeth at my time of visit. Excellent customer care 👌🏿👌🏿
Used to be ideal, however, a month ago they decided to almost double the price of my unit. When I called them to enquire, they explained that “other storage providers charged more, so we decided to”. Not exactly consumer friendly…
Jenny helped me get a great deal on the perfect storage for me. I recently went through a hard time and I needed a storage asap she was very understanding of my situation and I will definitely tell everyone I know if they need a storage to go straight to her.
I have experienced other storage facilities in the last decade and have seen other locations and other vendors. I have been with Extra Space Storage at the Crescent St location for several years now and I can’t say enough about the organization, maintenance, cleanliness, and level of customer service I have received from the staff, especially Rod, the onsite representative. Rod always goes above and beyond to address my needs with a friendly and caring attitude. I had a billing issue recently and it was addressed promptly by him. When the situation needed further attention, Eric, from the regional corporate office contacted me and handled it with great professionalism. I was impressed by the level of sincere care and personal attention they both showed regarding my matter. Thank you guys. Keep up the good work!
Jenny was sooo great and Shateeka and Kim are amazing
Came in with questions on being a storage renter and left with all my answers thanks to Shannon thanx agian
I was so happy to meet Rodmann one of the store managers he gave nothing but the absolute best customer service, highly personal, efficient, professional, very informative nothing but the greatest to say about Extra Space Storage in Long Island City. Rod is great highly recommended.
We had an excellent experience at Extra Space Storage. This was because Rod went above and beyond to help us every step of the way. He was professional, knowledgeable and very responsive throughout the process. We would highly recommend Extra Space Storage to others in the NYC area.
Very friendly and customer oriented service. Kim Wallace was very helpful in finding the perfect storage space. Thank you!
Very pleasant and attentive Rodmann Crenshaw took the time to explain and show me the diffrent storage room that suited my needs thank you so much
I currently have a storage at this facility that Jenny helped me find. She helped me find the best one that fit all my stuff and fit my budget. Every time I go there she has a great attitude and she is very friendly.
Thank you Shateeka & team! Thanks for all your help
Rod will literally take care of you. Actual miracle worker. His employers should give him a raise and promotion!
The whole staff is super knowledgeable and super friendly. Above and beyond with accommodation and in helping me out with whatever I need. Highly recommend this facility if you are looking to store your belongings. You can’t go wrong with the deal they have here. Month to month. The option to downsize. It’s just simply the best! Shateeka Dukes was such an understanding and helpful manager at the Long Island city location. Tried to help out with the stressful process of moving out of the unit. Even gave her personal contact to connect with me if I needed anything. An absolute gem in this hard city.
Kim was very helpful, courteous and provided exceptional support.
Rodman and Mia are such a great team. Very happy with them. They will help you with all storage needs. Very proficient and professional. Thanks so much and good bless you.
Had a very nice experience here being assisted by Jalen. She was very friendly and pleasant and helped me get through the whole process of selecting a locker, going over the lease, and purchasing a lock. I enjoyed working with her a lot and definitely left in a better mood than I had come in.
Such a pleasant experience. My first time renting storage unit. Every person I encountered from the phone to in person was so professional and kind. Excellent customer service
Great stuff, they care and listen. I want to mention Kim and Rod they are kind and help me to solve my problems. Thank you
Shateeka the store manager was very knowledgeable and friendly. From our initial phone call to touring the facility, just helpful and pleasant.
Great experience very informative and friendly.
The Level of professionalism, attentiveness, efficiency, and customer service a store manager by the name of Rodmann Crenshaw displayed was absolutely surprising. Typically at other storage facilities I have used in the past the employees simply never seem happy and the environment is never inviting. At Extra Space Rod made me feel as if I knew him for years. He has this real calm, patient and caring demeanor very informative about all things storage. Choose Extra Space ask for Rod.
The facility on Crescent St. in Queens, NYC has always been run with great efficiency; Ive been a client there since 2016, with the previous company. The current manager, Rod, is very helpful.
Came here with a few things and the associate helped me immediately, thanks Shannon!!!
I am ending my contract only because I finally have a house big enough for all my things. I would leave my stuff here forever if I needed it!! The staff is so friendly and helpful. Chris Rivera offered helpful advice and brought me a few sizes of boxes to try to see what fit, happily bringing me what I needed and asking if I needed more. The space is so clean, barely even dusty. Not trace of bugs or rodents, temperature felt perfect. Smells clean too! My stuff is in great condition after storage for over a year. I am so, so happy with my experience here. Cancelling the contract was a breeze, theyre willing to work with what you need. Cant say enough about these guys!!
My sister was moving her things from Florida and she used Extra Storage Space Storage to receive her items and I tell you the Assistant store manager Santos Garcia was so amazing my sisters stuff didnt fit and he was so amazing he help us to get a bigger unit in the building he was so nice and courteous and very professional. It was a wonderful experience there. Some of those storage places the workers are very cold and rude... I have moved a few times but this was the best experience I have ever had if I could give 20 stars I would.
Thank you Shateeka, you were kind & professional!
Rod was limited in the rentals available at this location, but he was extremely knowledgeable and still managed to accommodate at another location. Definitely ask for Rodmann for awesome service.
Linda was very helpful and knowledgeable. Thanks for your help.
Mohammed was extremely helpful & accommodating! Hes a professional.Ive never utilized a storage facility prior to this, but Mohammed made the process both user-friendly & hassle-free. I would highly recommend them based upon my personal experience with them thus far.
Great storage, clean, spacious, good location and reasonably priced.Rod is a great attendant. He was very kind and helped me a lot.
Price is one of the best in nyc. Space is very big. The assistant manager Shateeka has been very helpful. Really satisfied with the space.
Excellent customer service, easy and pleasant experience with Chris who showed me the space, shared with all the important information and get me going on time. The space is clean and secure, plenty of space to keep my one bedroom things for a time when I have to find a bigger apartment for a great price. Its a great location few blocks from the subway in case you need to pick up something. Highly recommend them!
I dont often post reviews, but I felt that I really had to go out of my way to recognize these guys.I needed last minute storage space in a rush due to an emergency in my apartment. I found an appropriate unit on Extra Spaces website and started the process.They have a new Rapid Rental option on the website that allows you to complete the entire rental process online and head directly to your storage unit. This is pretty incredible and is one of the main reasons Im writing this review.This was the fastest and easiest Ive ever rented a unit. It was literally less than 5 minutes between the time that I selected the storagea unit and was ready to begin moving my things in. If I had to guess, Im pretty sure this feature was rolled out in order to facilitate social distancing during the current COVID-19 pandemic, but I think this is a ridiculously convenient option that really shouldve been an industry standard years ago. I have no idea why we havent been doing it this way forever.Another cool thing to mention is that a few minutes after booking the rental I received a courtesy call from the assistant manager of the facility (Mr. Rodmann Crenshaw) who double checked that I had everything I needed and gave me a couple tips to make moving my stuff a little easier. Small touch, but really made a big difference considering my stress level at the time. He also greeted me at the facility when I arrived, and made himself available to answer any questions throughout the entire moving process.Five stars all around with a shout out to Mr. Crenshaw individually, and the Rapid Rental option generally. Ill update this review if anything goes awry in the future, but thus far very impressed.
Ordered a unit online and met the store manager. Shateeka Dukes. She was very kind and helpful! 10/10!!
Shateeka and kim were amazing! Thank you so much for your service
Great storage facility, staff and management are helpful and very friendly
Great experience and very helpful site managers. Came at 11:30 on a Saturday and within 5 minutes our storage space was set up for us to use. Recommend this place if you need to store extra items in the NYC or Queens area!!
Rod is amazing!! He is professional and always there to answer questions that we have. He has amazing customer service. Thank you Rod for always taking care of us. We appreciate you.
The staff is very kind and accommodating. I feel welcome when I come in to grab my things. Nikki (who is awesome) helped me set up my reservation. Super sweet and funny. I recommend it to everyone!
Easy in and out. The staff are wonderful. As a senior woman I value safety, cleanliness and kindness.
Well organized, well lit, accessible, clean facility. Excellent customer service. Rod the store manager is a great guy. I will be back and have recommended the place to my friends.
Kind employees saved me in a jam doing a move a left my mattress bags in Philadelphia lucky they where close by very helpful
This location of Extra Space Storage/Tuck it away far exceeded our expectations. The facility is clean and well lit. The manager, Santos, went above and beyond to help us move in and out of our unit, even helping us move a mattress. He and his staff were consistently friendly and helpful. Paying rent online was easy and straightforward. I would recommend this storage facility to everyone!! Thank you Santos!
Extra Space Storage, formerly Tuck it away was the best and most efficient storage facility that I ever used. Going here felt like family and Santos who has been the face of the company really went beyond the scope of his responsibility to make sure that the tenants were satisfied. I would recommend this place to anyone anytime. Truly a remarkable experience thanks to Santos :-)
This storage facility is wonderful. I have entrusted them with many of my prized possessions and so far they have taken good care of them. I am hoping that their prices do not rise too high for the coming year, but other than that, they are very good. Santos is especially helpful and kind, but they are all nice. Thanks for being the way you are and keep up the good work.
Elizabeth at Extra Space is amazing!!! Super helpful and friendly. The space is clean and air conditioned. (Thank god) the whole process took only 15 minutes and was as simple as I could have hoped for. Will definitely be using them again should the need arise!
WOW! is the first word I think of when it comes to Rodmann’s customer service. I’m not the type to write reviews, but when you’re blown away, it wouldn’t make sense not to tell the world! Rodmann is patient, efficient, informative and makes sure your encounter with him is nothing short of amazing. It’s great to know that during these hard times, there are still people like Rodmann who make you feel like everything is going to be just fine. 10/10 would recommend.
Peter was fantastic worker. He understood my needs and was able to help with the size of the unit. He was friendly and knowledgeable.
I walked into Extra Space Storage when I was greeted by Mohammed (store manager). He was very friendly and informative about the spaces available and was professional in every aspect. He made my experience extremely easy and explained the process effortlessly. Thank you Mohammed for all your help!
Good rates, staff was responsive and helpful, 2 parking spaces (rarely occupied) on site made loading/unloading easy. Moving in and moving out was very low friction and by far the easiest part of my move.
Staff is caring and very eager to please. Would highly recommend to anyone looking for storage. Thanks guys you made my move pleasant
Rodney was extremely helpful and went through the procedures from switching from a large unit to a smaller one very thoroughly, and walked me throughthe transfer and contract agreements. Highly recommended!
The service here was always superb, especially from Santos. I exceeded the closing time when I moved in and he stayed after hours and even helped me get my stuff in. I asked him if he knows anyone who would want some items I was getting rid of and he offered to posted an Craigslist ad for me. It just seems like he really cares and makes you feel welcomed. I dont think Ive experienced such great customer service ever since I moved here to NYC.
Jalen and William were so helpful and helped me get my self situated. The building was clean and smelled amazing. I have stored at other storage company’s but extra space is by far the best! I was so satisfied as far as customer service and cleanliness! Jalen took that extra step and made sure my experience was the best at extra space.
Have an amazing experience thanks to Kim I got my rental in minutes great place to store items for 30 days or 30 year much appreciated thanks guys
Clearing out an entire storage unit is never fun. Especially on a Saturday. This being said, Jose and Ole (sp?) made an otherwise grueling experience a pleasant one. Jose, who i spoke with on the phone prior to my arrival and during the move, was extremely helpful. He was able to put my reluctance and stress to rest. Ole was kind, social, personable and had a great sense of humour.Would definitely recommend this facility, if for no other reason than the employees. They definitely go out of their way to ensure their clients are satisfied.
Great service! Rob is amazing I will highly recommend him thanks 😊
Jalen V. was extremely helpful with our inquiries and we were able to get into a unit quickly and efficiently, the same day!! We experienced great customer service and the facility is kept very clean. The contract was reviewed in great detail and any question we had for her was answered accurately. We got a great price for a unit the was same size we were renting else where for $200 more per month... YOU CANNOT BEAT THE PRICE$$!!!Thanks Jalen!
Had an amazing experience and would recommend this location! Jalen was very attentive to all the questions and steps I needed to take to have a smooth understanding and experience. Customer service is beyond great. Along with the space it is maintained clean and convey a welcoming environment.
Thank you to Jenny for all your help you made my moving experience very smooth and easy. She was also very kind and friendly throughout the days that I was there
I usually dread having to use storage facilities for various reasons, but from the beginning of our working relationship to the present day - working with the team at Extra Space Crescent Street has been an incredible experience. William, the manager, was extremely helpful on move-in day, and has been very knowledgeable and able to answer questions and address any concerns that have come up since then. Im generally not a fan of spending lots on storage, but the team here has really helped to put my mind at ease and made it all worth it. Highly recommend them to anyone in the area.
Jalen & William provided exceptional customer service.William went above and beyond to make sure I left with the correct size unit and Jalen was very sweet ,patient &knowledgeable.The building was clean and smelled great! I left very happy and would definitely recommend them! Thank you extra space.
William is SUPER helpful and friendly. We made a reservation same-day and he made sure that we had the unit that we needed! Super easy to get set up and a clean, efficient, friendly experience.
Had pretty terrible experience with the Long Island City location. I called the line and spoke with someone who was great...got another call a few minutes later from the onsite location stating the price I was quoted was $150 off and that my items would not fit in the unit I rented, so I needed to rent two units instead. Take your business somewhere else...they are not aligned with the customer service center taking the incoming calls.
I have been with Tuck It Away Storage for almost a year now. Im very happy to be with them. The service and cleanness of the place is extraordinary. The location and access is the most important thing for me. Friendly and Professional Staff is what makes the difference. My Wife and I thank Santos for been there for us every time we need him. I will definitely recommend this place for your storage needs.
I have this storage for 7 months and this place is excellent and at affordable price you can find in long island city. Also, the storage is clean and well maintained. They got all the accessories and moving supplies for the storage like locks, furniture covers, tapes in cheap prices. The best part of this storage they dont do any contracts, it based on monthly charges. Mr.Santos Garcia the manger of this storage is a helpful person and he runs this place pretty good. I completely recommend this place.Thank you.
Came their today and had the chance of dealing with Peter in regards to renting a storage unit i had many questions, i think his service and customer re pore was phenomenal and would refer any who ask me where i store at i will tell them Extra Space Storage Long Island City.. where the service is out of this world..
Rodmann is the best. We have an unusual situation and Rodmann guided us thru the process while maintaining extra space policy but empathetic and respectful of our needs. We certainly appreciated his professionalism and very customer oriented approach to our situation. Thank you Rodmann!
These guys were awesome. The guys helped me pick out a unit that was the perfect size . I can’t complain especially when the manager has the gift of gab. I’ll definitley recommend this location to my associates and anyone else shopping for storage units
Extra Storage Space is an ideal place to use for storing. Rod is an amazing agent. He is very professional and works hard for his customers. He helped me find the perfect unit for my needs.
I’ve been with them for 5 years now. Customer service is great! Rod, Will and Mohammed are always helpful. They always maintain the facility clean and safe.
Enjoy the location, friendly professional staff. I’m a 3 month renter. It’s all been great up until I showed up this morning at 8:15 (they open at 8) myself another employee and another renter are standing outside waiting for another worker to show up and open door. Uncool considering it’s a Monday and people have appointments to get to.
Very knowledgeable staff and very friendly. Spoke with a young lady named Nikki and gave her a general idea of a unit I wanted to purchase. Her reasoning made me narrow down the choice to the right size unit. Thank you so much.
Kim was great and helpful!
Very friendly atmosphere, customer service on point. I will definitely use you for all of my storage needs. You came up with the winning solution Great Customer Service + Reasonable Prices= Satisfied Customers 😁
What a magnificent service, attention The Assistant Store Manager was at this location. Niquae, was caring, she expedited an emergency situation for me and we even had a few laughs. Its rare to find customer service where you feel like someone is actually almost a friend to you. I highly recommend her and ExtraSpace. Bravo to your location for having such a valuable lady such as Niquae!
Rod the manager was great showing me several available units and helping me decide which eat fit my needs. Amazing salesmanship.
Its really, really rare that an interaction with a service business makes you want to recommend it to all your friends. But Santos took such good care of us and went so far out of his way to get us set up that Im writing this review (something I basically never do). On top of that, the place is clean, the prices are competitive, and the location is perfect.Im such a fan Id wear a Tuck-it-away t-shirt if they sent me one. Mens size Large ;)
Stored with Extra Space (previously Tuck-It-Away) for a little over two years while living in a smaller place in Manhattan. The facility itself is perfect, clean and well managed, and I found the pricing fair. Santos, the manager on staff 99% of the time is also WONDERFUL and very easy to work with. I would highly recommend their facility and services.
Excellent Customer Service and Support. I highly recommend this storage facility. Rod and Will understand how to establish all steps properly and efficiently. The Best!!
William, the Assistant Manager, helped me out greatly by finding me the right sized storage unit for all my belongings. Not only was he very friendly but he made me feel comfortable with my first storage experience.
Great location and the price was the best in the area !Rodmann was really helpful and made my choice a lot easier ! Great Customer service !
Elizabeth was amazingly helpful and even stayed a bit later in order to complete my purchase process. The spaces are clean, climate controlled and affordable. Definitely a place worth looking in to!
Very clean facility, polite and helpful crew, excellent service. Couldnt be happier
Kind and helpful staff. I needed assistance and Rod made sure my experience went smoothly
One of the Staff forced me to write a review. she even took my cell phone and wrote a review .so I had to remove later the review which she wrote.actually I didnt know what she was doing at the time, but now I know she was very rude. And also She forced my companion to write a review. When he said he will write a review at home later, she commanded to write immediatelyAbout Facility, there is perfect clean 👍
Very easy to rent a unit from the Crescent Street facility. By phone, the front desk manager Rod helped me take precise interior measurements to ensure my items fit.
This place and the manager was absolutely absurd!!! I reserved a unit . Traveled 1.5 hours to get there to find out that the unit had a GIGANTIC PILLAR INSIDE RENDERING THE SPACE UNUSABLE. Then the ManagerMohammed Uddin with a smart attitude commented we arent supposed to check to see which units have pillars !!!!In fact when u are standing around all day doing absolutely nothing your JOB is to let a potential renter know on the phone whether or not the unit available has an obstruction in it!!! Not only was he rude and provided horrible customer service bit this was a huge waste of my time and money as I paid over $200 bucks for my uhaul rental and took the day off from work. People like this should not be in business. Just be warned stay away from this location as this experience was COMPLETELY OBSURD AND BASICALLY FALSE ADVERTISING!!!. Seeing how this was a supposed store manager and judging by his smirk attitude and total disregard for a paying customer Im.aure others have experienced this so atleast I can do my part and make a review so that others can not go through what I just went through and no one elses time is wasted by this horrible manager!.
Best storage in Astoria, clean, well maintained, great price, and super friendly service. I needed a little help today and Rod was super helpful and gracious, job well done.
So i have a unit with another facility and it is just super inconvenient for me. I had scowered the web to find a great storage unit thats convient and reliable. To my luck a members of the extra space storage team at this location and northern unitedly assisted me to find the a unit that best suited my needs. I was able to move the day of registering with a fabulous deal. They were really professional, efficent, honest and handled the whole transaction with outstanding intergrity! Im really happy with my decision to move to extra storage. Thank you Chris , William & Jalen!
I have rented a storage unit at this location for over a year. I would check in periodically to bring extra stuff and remove certain items. The staff was always helpful and thankfully, the elevator worked whenever I went.The price steadily increased for my storage unit until my monthly fees were well over $100/month. Thats too much to store just a few boxes, so I moved my things back home. Yet when I opened my boxes, I was surprised (and disgusted!) to see bugs leap out.Despite the pleasant staff, I rate this Extra Space Storage location 2 stars. Higher rent and insurance didnt bring much needed environmental controls, especially for pests and humidity (the units get humid during the summer).
My boyfriend and I had a very disappointing experience with Tuck-It-Away, located in Astoria. Their customer service is slow to respond. We were later told our messages were being sent to their spam folder. Not a feature you would expect from a customer service inbox. Also our phone calls and voicemails were most often left unanswered. Our biggest frustration came when the driver damaged our furniture while helping us move. Help that we were told was not going to be provided, but we suspect he did so because he was running more than an hour late, and wanted to catch up to his schedule. We only found out he was running late after calling the main office. Once the damages were reported, the corporate office sent us incorrect information and now, more than a month later, the issue is still not resolved, and Tuck It Away has not taken responsibility for its employees actions.In summation: poor communication, negligent, and irresponsible. Its a shame that they are the most convenient and affordable location for us--we will not be using them for our storage needs in the future.
Great service from Rodman. Easy to open an account and access my space. Reasonable rates as well. Cant go wrong.
William was incredible from start to finish. Very knowledgeable, he gave all the options available to me and answered all my questions. Absolutely fantastic customer service by him!
Rod was great help at this location. Made it easy for me to switch units. Great customer service. Thanks again
We were told rate is good for a year. Got a 20% rate increase after 3 months. As it turns out what we were told is not what’s in the contract. The facility is clean and convenient. But the tactic is unreasonable.
From the FDNY Rodmann crenshaw ,was very perfessional and help us to the best of his ability, having individual that are willing to go the distance in keeping the city safe is always great.
I recently moved to New York and needed a storage unit asap. Santos made it so easy for me to choose extra space. He was super kind and knowledgeable about sizes and pricing. Hes super friendly and always makes you feel welcomed. He manges to say hello to multiple customers and still accommodate me in a timley manor. He is a super pleasant person to deal with, he also makes me feel confidant I choose correctly. Hes defintley the face of extra space storage, I wish more people had customer service skills like his. They may have been less expensive alternatives but no where near as ,clean, safe and organized, facility with such a great manger. Im very happy I went with my gut on this.Update: Its been a while since I seen Santos ,he left the company. So the customer service hasnt been the same. Actually I stayed because it was great. Now not so much. I recently needed to get my things mostly furniture my bed and sofa out of storage but still needed the unit. (Im paid up . Im never late. I even pay the insurance fee which i dont need) The day i rented the truck I show up and lo and behold the elevator doesnt work. No notice no email prior. I rented the truck,i paid the labor already. Im a single mom with no help and i cant afford to take a day off.I cant return it so I opt to get what I can out if the unit. Its two flights if steps . Im asthmatic. The gentlemen tells me it happened yesterday and then told me it happened earlier that day. Two diffrent stories and that an email takes time. He also said maybe they can help me with recivering a small bit if my rental fee if i bring in the invoice but no guarantees .Well i complained and i sent an email 5 min when i got home. I received no answer for followup about it. But you know what I did get an email letting me know the elevator was broken and wouldnt be fix till the 9th. Thanks Guys!
I rented a 5x10 unit at the Tuck-It-Away Queens for around 6 months. The environment is clean and well kept. In addition, the customer service is beyond all else. Although I only came to access my unit 3 times in my rental period, the staff knew me and were more than happy to assist in any way possible. There is no better feeling than knowing that you things are safe and cared after. Thank you Tuck-It-Away.
Fantastic service with Elisabeth! Definitely the more efficient and welcoming storage place. I will recommend to all my friends.Thank you for this great experience.
I recent went to this storage location and I had a great experience. Upon entering Chris greeted me and my daughter and was very helpful and informative. I would recommend anyone to go here.
William made my first time renting storage space so easy I called in the morning in a panic after a last second move and they talked me through the process and I was good to move my stuff in by the afternoon. You cannot beat the service or the price!
Great price and amazing customer service
Amazing service. Thank you ladies!!
Extra Space Storage is a Great clean space. Elizabeth was very professional and super helpful. Thank You Elizabeth for making our experience easy!
Manager William was very helpful, knowledgeable, and accommodating. Decent price point for the space. Im paying $106/month for a 5x5. Good customer service
Stuff was very professional and service was great..Shateeka gives me great service!Thanke you !!
Rod was extremely helpful and communicative. My questions were answered fully and went above and beyond to give me more context for my situation. A+ experience
Rodmann went above and beyond to help me out today! Great service. Thank you!
Tuck it away staff is very professional and friendly. They are helpful and always willing to lend a hand if you need things moved or help with anything. The cost of storage up until now seems fair. I recommend them for your storage needs.
The manager Niquae is really helpful and sweet. She took me to show me several storages so i could just have a sense of what i need, with very nice attitude!
Rod is just wonderful, friendly and very helpful. Know his job.
Fantastic service from Olu. Thank you for making my spring cleaning trip a million times easier and convenient. Great location and have been using this storage space for about 4 years.
Omg so I’m in the process of moving didn’t do a reservation or nothing came in and got a 5x10 with Jenny’s helpful she was nice very informative and helpful also the bathroom was very clean first month feee you guys at crescent are awesome
Been here for years the place is really clean and today I was greeted by a new employee named jenny she was super nice and very sweet and helpful
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-05-04Shannon was such a huge help. She is extremely sweet and goes entirely out of her way to make sure Customers like myself have everything they need. She truly made my day on top of completing my mission. Thanks again Shannon keep being spontaneous !!!
Review №2
2022-05-14Kim and Linda are wonderful!!! The nicest most welcoming location. Walked in off the street and left with a new storage space. Very clean and secure. My beloved items are in good hands!I recommend without hesitation.
Review №3
2022-03-15Extra Space Storage has always been a wonderful place for me to store my items new and old. I’ve been a customer for about 5 years now and my most recent experience reminded me why I chose Extra Space Storage. I had the most lovely customer service representative Rachel. She was informative, kind, detail oriented, attentive, and went above and beyond to fulfill all of my needs as a customer. She is a perfectly represents Extra Space Storage’s ideals of professionalism, responsiveness, and accommodative. Rachel just went above and beyond to ensure that my experience with Extra Space Storage would remain positive and untarnished.
Review №4
2022-06-08I came in to buy boxes today for moving. From the time I walked in the gal working the front desk was very friendly and personable. She helped me in a quick and efficient manner. This is the cleanest storage place I have ever been in! Look no further all of your moving and storage needs!
Review №5
2022-08-16This place is absolutely amazing. A week ago started searching for a best storage near in my neighborhood. I just walk in I found this place! I met shateeka Dukes & Kim Peaco , they both store manager. They explained very well and helped me what exactly storage I need. You guys are very kind and friendly! God bless you and your family!
Review №6
2022-04-30My family has had a storage unit here for about 10 years and things are always easy to access. Our stuff is safe and has remained without damage all this time. The staff are always helpful. Would definitely reccomend Extra Space storage.
Review №7
2022-08-12I have to say, Extra Space Storage in Long Island City Queens has provided me with excellent customer service along with affordable pricing and the assurance I need to make sure my belongings are in safe keeping. Wish I could rate 10 stars but they definitely get 5 out of 5 from me. Definitely would recommend to anyone looking for a safe storage in the LIC / Astoria area.
Review №8
2022-06-12Kim is EXCELLENT!! she is super kind, knowledgeable & has great phone manners. everything went smoothly, definitely recommend this storage unit to all the nearby neighbors:D thanks kim👍🏼
Review №9
2022-07-13Shannon at the Extra Space location on Crescent Street (Astoria) was incredibly sweet, patient and helpful. She explained eveything to us thoroughly and helped us choose the best storage unit for our needs. Customer service was a 10 in our opinion. Thank you so much Shannon!
Review №10
2022-05-09I had a wonderful experience renting!!! Kim and Shannon were very nice and answered all of my questions and were very professional! This is my first time using storage and would definitely recommend! Facility was very clean!