Wheelchair-accessible entrance
Yes
Extra Space Storage in Ridgewood
Categories
Location on the map
Ridgewood, Queens County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 718-381-7867
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–7PM
- Sunday:10AM–4PM
Extra Space Storage in other cities:
Comments (199)
Excellent experience at a storage unit. JJ was incredibly helpful and very informative. I’m just moving around the corner from this location and it was a score a win-win for everyone. JJ was incredibly thorough and told me all of the prices showed me a few different spaces.Thanx can’t wait to move my things in
I had such an amazing experience here Jawann made it so easy and I’m so appreciative of his service. I will be returning here for any storage I might need. He slayed !!!
Jawann and sade were exceptional, their effort to help me was outstanding. I will definitely pass the word on. I give them 100 stars.
Jawann is amazing, he always gave us excellent customer service and was alwas helpful to our needs in storage. I recomend this place.
Very curious and professional. Always clean environment and friendly reception. Definitely would recommend to a friend. I do feel they should give a higher discount percentage for senior citizens being that they are on a fixed income but the employees at the location very nice.
I’ve had my unit here for years now and I have to give the biggest shout out to Jawann!!! Due to covid I haven’t been working and let me tell ya this man went above and beyond for me!! He not only showed compassion towards my situation he made sure he worked with me until I was able to make my payment!!! If you’re looking to rent a unit make sure you look for him because he is the definition of great customer service!!!!
I’m really glad I picked this storage place employees are so polite and nice.. I was having such a rough day and Sade and Jawann really made my day, Especially Jawann showing me that shortcut he’s too sweet! They made me feel so welcomed, Excellent customer service. What topped it off was this gentleman (I forgot his name) he’s light skin with glasses I believe he was Hispanic he gave me a tour and showed me where everything was I think he worked in the maintenance department he gave me all the information I needed and answered all of my questions. Thank you guys for making my first experience unforgettable!!
Great service. Very personable, and understanding. Definitely a no pressure approach, very helpful and looked out for my individual needs and treated me as a person. Great customer service, and I highly recommend this place to anybody needing a storage unit! Thabks a lot. Cheers
Very polite people. Greet you when you walk in and get straight to fixing any problems. Today I lost my lock’s key and the nice guy in the front saw my lock to help me get in my unit. I will like to thank him once again. Will use storage unit in the future!
Not really good experience as you can see on the pictures in less than 3 weeks the rats damage my furniture and some boxes!!! I had a few units there trying to give them my business and work with this place, for some reason my automatic payment didn’t go true so the manager Hart Harris charged me a late fee. I asked him to remove it and he said no I won’t, I asked him to call his district manager to see if they can give me a break. The answer was that even if I called the district the manager was going to come back to me and already say no!!!!! At the end he decided to give me $25.00 discount.Well not a really good experience compared with other facilities that I work with!!!
Jawann was very helpful explaining the units will Defininetly be referring him to friends and anyone that I hear in need of a unit.
I would just like to say Jawann has amazing customer service. He helped with with opening my account, taking me to the unit to show me the location before hand and even helped me pick out a lock lol . I wish there were more stars to give me. Thank you Extra Space for Jawann !!!
Jawann was the most helpful employee. He made it a very easy and pleasant experience I would recommend to a friend because of his service.
I was nervous about putting things in storage, as I’ve heard horror stories, but ExtraSpace has been a pleasant experience so far, and I highly recommend this company and especially this location. Whenever I visit, the building and unit is clean, comfortable, and I trust my belonging are in good hands. Whenever I interact with Oscar, Jawann, and Sade, they are always very pleasant, patient and eager to assist with whatever is needed. If there’s any concerns, they are willing to address it and bring it to a resolution, for which I am most appreciative.
Jawann and the rest of the crew were excellent. Excellent communication. Excellent customer service. Polite, friendly and knowledgable. He went out of his way to make sure I had everything I needed for the move in. I wish every business was so well run. 5 stars for sure!
Hart has great customer service, nothing like any other manager I have met at an establishment. Great job all around!
Great customer service. Jawann was very patient with me and answered all my questions. I highly recommend this place to anybody needing a storage unit.
Oscar went out of his way multiple times to make things easy for me- a great customer experience.
THANK YOU EXTRA SPACE— And Oscar for all the 5 star service provided to me! BOOK HERE IT is a MUST! Sooooo grateful!
Good service ! Friendly staff , juwan and Sade went above and beyond to assist me ! Definitely would recommend this place for mr friends and family if they are looking for a storage unit . Thank you
Very professional and helpful getting us what we needed. Jawan is a gem!
Made it easy to book and staff were very helpful!! always super friendly and knowledgeable. highly recommend!
Oscar was very helpful, addressed all of our concerns, got us the best rates and was very friendly and informative.
Im very grateful to the person who helped me out with my storage space. They were awesome!
Place has very good storage areas, nice accesses, is clean and in order.People who attend si the improvement opportunity. They are trying to improve, thohgh.Price is very convenient.I do recomend the place.
Oscar and his team are A+ - excellent service with each and every interaction.
They are really nice and solve any issues really fast and kindly. I love my storage unit😁
Best customer service ever. These guys help me out eveytime
If you are looking for a place to store your belongings with cleanliness, safety, a peace of mind and great staff, this is the location. Jawann and Sade were so professional and able to help me with my situation. They explained how things work and gave me the best rate possible. I am able to store my loved ones belongings with calmness. I truly appreciate it. Thank you so much.
Great facility! Very warm and friendly Staff! I recommend to ask for Oscar who gave me superb customer service. Very friendly, informative, awesome personality, great trust, helped me find a space for my items. Definitely made me feel my things would be safe and secure. Thanks Again Oscar!!!
Super friendly staff, they remember me and do what they can to help and make me smile on the phone, even while Im abroad and late on payments and complicating things. 😊✨✨Spoke to Jawann on my last phone call and my requests were fixed super fast and easy!
Great experience, all staff was pleasant very helpful. Place Was clean would use their services again.
Had an issue with pest and was very frustrated. Hart was extremely helpful, not only with helping us figure out the insurance, but also helping us with refunds, getting a new unit and even took the time to explain how to use the new app. It’s been really stressful, dealing with all of this, but Hart made this entire process so much more tolerable and easy. Very very satisfied with the customer service !! Thank you thank you, THANK YOU !!
Jawann was very helpful and most importantly PATIENT with assisting me in my one million questions comments and concerns. I greatly appreciate the time he took with with. Be safe and have a great holiday.Jennifer P.
I just say the staff Jawann went above and beyond in his customer services skills. From the beginning explaining all the different sizes, pricing, accessibility to storage unit to ensuring I have the correct unit that will meet my needs of storage. Thanks Jawann for your patience and making my experience pleasant and doing business.
Had to move out of my apartment in an emergency situation and this place totally saved me. I did the rapid rental, had a unit lined up within an hour of needing to find one. Walked in day of the move with a truck full of stuff and they couldn’t have been more helpful. They directed my movers to a parking spot, got me set up on their app, and had me moving my stuff in within 10 minutes of arriving. They can provide dollys for free. They were all super nice and calm which made a massive difference in an otherwise crazy stressful situation. Can’t thank them enough! The unit was also clean/dry and the facility is well lit/organized.
Prompt and courteous and made sure my needs were taken care of
Amy was so hospitable and helpful. She immediately answered my questions and helped me resolve issues with my account. Not only is she great at her job, she was extremely nice too! I will be contacting her for all of my future storing needs. Highly recommend.
The employees here are polite & professional! Always willing to work with me!
Jawann was the most helpful person I’ve interacted with at any storage facility
So far we’ve had a great experience with this storage company. Amazing service. Fast online booking. Space is perfect for what we needed it for.
Very good service very courteous understanding and professional I would recommend them to everybody I know that is the storage unit love the service they treat you with respect in class Jawna and shande and awesome workers
My name is Tara Felton-Solis. I have been at the storage for 6 years. I truly want to give a shout out to Oscar, Amy, Hart and Sade. They ha e always been so helpful to me and my family. Any issues at the facility, such as down pouring rain, they have called me personally to check my belongings. Also I have received reminder phone calls that my bill was coming up to pay soon. It is a blessing to see that terrific customer service still matters to them. Anything I need, they have been there to answer questions I may have had. They make a terrible team and their respect and joyful personalities make it a much better place. I want to say thank you, thank you for everything over the years. Keep doing what your doing and have a wonderful day!
The guy working there name Hart was very helpful and gave me some advice on places to eat since i was there practically all day .
Theyre really helpful and attentive here! I didnt know what to do and they explained everything clearly in regards to handling a unit.
Oscar gave me excellent service hes the man
Oscar Suarez at extra space storage gave us excellent service as my partner and i were vacating our storage via a u-box. Very helpful and friendly. Five stars all the way.
Mr. Jawann knows the business!! Very courteous, very respectful and goes the extra mile! It was a pleasure to hear and do business with him.
I was not even finished creating my profile, when I received a call from Oscar. It was so nice to finish up my rental agreement with him on the phone answering all of my questions. I am in the process of combining two households in to one, and we needed the extra space for a while. I am excited to get our things in the unit. Great customer service, and the price is on point.
This location have a employee name Jawann who was very helpful to me. I know I ask crazy questions but he talk is time and answer all of them being respectful and professional. Thank you Jawann .
Excellent service! Hart definitely has my ❤️ He is the store manager and he’s awesome!
Chris was extremely friendly and helpful getting me set up with a unit. Lots of packing supplies in the front office too. Very convenient.
Great services! The staff is resourceful, fast, and friendly. I highly recommend!
This facility is just super. Every area from the front office to the entire storage bay is spotlessly clean and effectively climate controlled. It is well-lit, well-maintained, and fully stocked with the necessary hardware. Most important: all of the staff are friendly, efficient, and knowledgeable. Amy and Oscar absolutely saved me when I had trouble accessing my unit, and they were cheerful and gracious throughout. Working with this facility removes a great deal of stress from my life.
Heart (manager )customer service is amazing !!!!!So smooth , fast , great prices …. You would love this place
Great customer service by Sade which is the kindest person ever. Hart amazing service as usual I appreciate you. And also Jawann who answered all of my questions. He took time to explain everything. All of these kids made having my stuff here pleasurable. Have a great day. Thank You!
On January 9th,2022 I went to the storage to get something in my storage unit then stopped at the office,spoke to a young man named Jawann,he was very helpful and updated my information too.He was polite,knowledgeable and well spoken,was nice my experience there.
I called and was greeted by an employee named Jawann. He was extremely knowledgeable and helpful with my questions regarding storage space. He was patient with my 100 questions and I truly appreciated it.
Jawann was such a pleasure to work with. He answered all of our questions pleasantly!
From the moment I came in contact with extra space storage my experience has been amazing, I was assisted by a representative by the name of Amy Fernandez. She answered all of my question and concerns and made sure that I was confident about my choice to store my items in the facility. Thank you so much!
This guy Oscar is a low key a comedian, he’ll make you laugh, good service. He’s not a grouch lol.
Great experience at the Wycoff Extra Space Storage! I had my stuff with them for the past year and they were nothing but helpful.
Great customer service from Oscar Suarez. Really explained everything in great detail about the storage unit. Really helpful and a cheerful person. Glad to have him as our helper.
Love the ppl.that work there nice and good job they do
Hart and Oscar were an amazing help getting our unit set up. Great spot for storage
This place is great! Very affordable! I was greeted by a fellow named Oscar who was extremely helpful in helping me choose the right storage unit for my needs. He has great customer service skills, very polite and extremely friendly!
Oscar absolutely killed it and made my first time at a storage unit easy and awesome. Customer service but just as a person hes off the charts fantastic. 11/10 positive.
Oscar was great with me and my wife. This guy I swear is very generous and he takes time to understand stand your needs and definitely gives the best advice it order for you to make the right decision
Oscar at Wyckoff is amazing!!! Gave me the best service in my time of need. Really appreciate all that was done. I will recommend extra space storage to anyone that needs a storage company.
Oscar gave me great service he’s the best
Oscar and staff gave me great customer service
Oscar gave me great service he’s the best
Even with all end of month commotion, Hart was beyond helpful and made me feel at ease when asking all my million questions, couldn’t thank him any more
I truly haven’t had customer service like I had here. Blake and Chris are two of the nicest and genuine people. They really just want to help and will go out of their way to do so. There was a slight mix up (to no fault of their own) and Blake handled it so quickly and kindly and was able to give me an even better deal than originally I had expected. I highly recommend this location to anyone. Be nice especially during covid, they are doing everything they can to help you!
Hart was really kind cool and helpful! The units were clean. I’d definitely recommend this spot! So happy I came here!Also, Amy, Joy and Yesenia were so sweet and made my day!!!
I truly had an great experience at with Jawann! His service was excellent and as a result, I will recommend more customers!Sincerely,Cj Smith
I want to recommend this storage facility to everyone who is looking for a courteous and very helpful staff! The staff members Cleo, Eric, M , Natalie were very helpful ! I came in from having a very ruff day with a chip on my shoulder. They saw it it right away and spoke to me with care and concern and even offered me a cup of coffee or water ! Shout out to this magnificent team ! Keep up the good work guys!
Sade & Oscar gave me great service. I came in multiple times each time was a great experience.
Everyone who works here is so chill and sweet! super helpful 10/10😤
Amy, Sade and Natalie are absolutely amazing!!! We needed some help and she was extremely helpful and guided us. We would not be here if it wasn’t for her because she always greets us with a smile and best attitude!!! She would be an amazing manager!!
Staff and Oscar gave me great service
I came to the 1060 Wyckoff and Amy and Sade customer service blew me away . They were super kind and helpful. They help me pick the right storage for my belongings. They help me get the best deals and I’m forever a loyal customer.
Jawann made my rental so seamless! Thank you so much for your help!!
Awesome place and Good Customer Service!
I was helped by jawann. He was well informed and extremely helpful!!! Great customer service.
Beautiful customer service from Sade and Juwan, feel very welcomed and hope to see more customer service like this.
Very friendly and fast service helping me to close out my unit!Oscar is the best!Thanks so much!
Great customer service and prices here! And a quick and informative process to get what you need. Natalie was so helpful and answered all of my questions and concerns. She made the process so easy for me when I thought things could potentially get complicated. Thank you Natalie!
I’m a new customer at this location and absolutely love the facilities and staff. Jawan is absolutely the best and helped me getting into my unit after I forgot my code.
Jawann was very helpful and provided me and my fiance great information while inquiring
At first I gave Extra Space Storage a pretty detailed 1-star review after certain issues and how they were handled by most who work there.I think most people in general in NYC as well as at the storage unit dont really care about the customers but I was super lucky to deal with Blake who has great interpersonal and customer service skills and was able AND WILLING to actually help solve the issue that I had.
Experience is great I come in all the time and the employees are wonderful to deal with it!!!
I would definitely recommend this storage space , employees were great and professional. Jawann was very helpful and easy to deal with .
Great customer service!!! I recommend Jawann, he answered all my questions and gave me a tour of the facility. Great amount of space in the storage units.
Oscar and Hart were extremely helpful in figuring out which storage option was best for me. I didnt feel like I was being given a sales pitch, but rather being given the best solution for my storage needs.
Jamal, he works at Extra Space Storage at Schaefer and Wyckoff Ave. Great person very polite, very humble. I look forward to doing business with extra space storage for very long time because of this employee.
Everytime I went I was greeted and felt welcomed. Sade was very helpful and kept a great smile my entire visit. Definently a place you want to store your items or even just purchase moving equipment.
I came in to shop around for storage units & see what options were available. Sade was excellent, very helpful & provided the best options that will suit me best. Thank you
UPDATE 1/8/18: Storage Unit RobbedSo l was finally able to get into the unit and i come to find that around $10,000 worth of equipment was stolen. I was never called and told that anything happened even though they said they did. Im hoping it will be covered by my insurance, but havent dealt with that yet.-------Terrible. Used to be 24/7 access. Now i have been 5 times around 5-6pm and its closed every time.Moving my things ASAP.
This is a great storage facility with helpful employees. Oscar has been extremely helpful whenever I am at Extra Space Storage and has been able to go above and beyond when it comes to customer service!
Love the staff here; they’re helpful and polite, especially Oscar.
Chris Rivera already made it a seamless process from the beginning, but once I mentioned that I only needed to use a unit for a month he blessed me. Instead of choosing to overcharge me, he was kind enough to mention an in-store promo and completely stopped me from spending more than I had to. He went through step by step and read all of the fine-print so that I was 100% knowledgeable AND comfortable of what I was signing up for. Such great customer service especially during this rough time, and moving is never easy so it was very much appreciated. Thanks so much Chris!
Five star service from Oscar. He was patient and made me aware of things pertaining to storage being that I am new to storage facilities.
Always great Customer Service!!! Hart is friendly and courteous!! All staff members are always professional and friendly as they greet you as you walk in. They also have the best prices in the neighborhood and facility is always clean. Highly recommend.
The service and attention of staff was great. They were nice, patient and helpful. However, I would like to emphasize that the bathrooms were closed. It would be great if they had been open. Please keep in mind that it would further the costumers experience. Thank you
Great staff and service. Thank you
I always have a great experience at this location as someone who rents with Extra Space Storage and owns a moving services and we are in and out of storage places all the time! 5 stars to Hart for being great and always accommodating. We send all our clients here and will keep doing so! 💜🧡
I’ve been at this facility for a long time since before was extra space. this new management has been really great Eric was really helpful he took what was going to be a very stressful day and made it a lot easier with his courteousness and his helpfulness. Definitely going to stay long time customer
Shoutout Amy and Oscar for the wonderful customer service!! Storage does what it needs but closing out early they took the time to make sure I was all set with closing out the unit from across the country!! Really appreciated and definitely recommend!!
Javon was great in assisting me! So helpful and nice
Very nice place to rent. Very safe location
Chris was so helpful and kind helping me find my unit and getting me set up! Such a great space to keep your stuff short or long term. Will use them always! Elijah was also very helpful on the phone. Such great service on all fronts.
The reps were friendly and knowledgeable
Jay is a beautiful person great vibes I will be back .
Jawann was great and added a bit of levity to a day that was dreadful. Always nice to have encounters with a staff that is pleasant.
The facility itself is great. But what makes this place amazing is the customer service from everyone there. Especially the manager Mr. Hart Harris. Mr. Harris was amazingly helpful, friendly, attentive and just an all around great individual. Very very pleased.
Mia is super kind and helpful, and the prices are quite good compared to others out there. Mia makes the process of setting up the lease super quick and simple, and even helped me find a moving company. Thank you Mia!
Kevin Heart was very nice and helpful.He was quick and welcoming in getting the process done.Highly recommend to storage here they work magic ;)
I am so glad I decided to store at this location !! Natalie and Hart were incredibly helpful today and helped me navigate through some confusion I had. I only use my unit for holiday and seasonal stuff and they were very patient with me today through all of my questions and back and forth to the office. I’ve stored with other places before, but I’ve never felt the care they showed today for my stuff. Thanks so much guys !!
Oscar Suarez was a great help ! Very nice and helpful! Loved his service. He’s a joy to be around.
Jawann is the best!!! Great location and customer service!
Amy was such a sweetheart. Her attentiveness, her efforts to effectively communicate with me and her willingness to go above and beyond was exceptional.Once again Thank you for everything.
Hart and Oscar at Extra Space Storage were very helpful in during the move-out process. They are both extremely nice and knowledgeable of the facility and services. They made the process very quick and easy. Thank you!!
Super quick and easy getting me into a unit!!!
My experience at this Extra storage place was great. I was helped by this young man I believe name was Elijah. He made the time there as best as you can get. His customer service experience shinned through, very polite and well manner. There should be more young men that follow that mold especially jobs that customer service plays a big role.
I have yet to use Extra Space. But the staff is very friendly and sweet; Yesenia greets you immediately like an old friend, and makes you feel right at home! Makes me want to come back just to interact with her!
My friend and I had a super smooth, easy experience here with help from Elijah. He was extremely patient, communicative, and understanding with us. I highly recommend him and Extra Space! I’ll be using them for a long time.
They removed a lock without my consent, just to put another lock to charge my account. Beware with all the tricks they have for charging you account with extra charges. Very sneaky, not good.
Chris was an amazing help! He walked me and my mother through the whole unit, got us a new lock and helped us bring stuff to the car even though he did not have to do that. Thank you again, great service ! (And very clean)
Natalie was very helpful, it was my first time using Extra Space Storage and helped me take advantage of their promotional offering with seamless experience.
Very friendly! I had to switch my unit last minute because i needed more space. The service was quick and effective. Thank you!!
Kalema was such a great help today. She was able to accommodate me quickly & efficiently. She was very thorough and professional. I can tell she’s a very experienced manager. I will definitely recommend her to my friends who’s in need of storage. Thank you again Kalema!
Jawann is an amazing employee, friendly and is always helpful :-)
I’ll start by saying the staff here are great - they were really friendly and helpful. I stored my stuff here for three months in a second floor unit that is climate controlled. Everything was fine until I opened my unit to find rat droppings everywhere. On all my things, some of which I threw away cause it was too gross to try and clean. I know this is NY, but I had hoped that a second floor climate controlled unit would be safe from weather and rodents. I then submitted two separate complaints to the Extra Space Storage customer service and received no response to either. Very disappointing that their customer service is lacking.
AMAZING SERVICE! I had an urgent issue that needed to be dealt with from overseas. The entire staff were very kind, professional, and understanding! Chris, who personally oversaw the situation from start to finish, was extremely helpful! He went above and beyond to find a solution, was available for questions, and managed the entire process flawlessly. I cannot thank them enough for their help and their consideration!!
Blake, Mia, and Hart were exceptionally helpful with our storing needs. They made what would have been a tough move a breeze. Extra Storage Space is the place to go if you need to store your items Short or Long Term. So glad to have this amazing team in our neighborhood!
Amazing customer service especially from Oscar!
Like to Thank Jawann for his excellent service recommend this place to all family and friends again thank you Jawann for you time and patience and your help.
The employees are very friendly and make you feel comfortable about asking questions especially Jawann!
Extra storage space choose your place100% safe LoL
After looking around searching for a long time I came across Extra Space online and saw they had what I was looking for and for a great price. I spoke to the Assistant Manager Elijah who was very helpful and accommodated me when I was running late to see my unit. he was very professional and answered all my question. Once I scheduled a move in date, I was greeted by Kalema another Assistant Manager. She showed me around the storage place and assisted me with a hand truck, and a ladder to put my belongs into my Locker Unit. She was very professional.
I appreciate how professional the staff at Extra Space are. I was recently on the phone with Elijah and he was very helpful, courteous, and got everything sorted out for me in less than three minutes! I highly recommend him and the place as a whole, which is well-maintained and easy to access.
Great customer service. Well spoken and polite. Was not too aggressive with the sale; I didn’t feel pressured. Thanks
The space is clean, the hours are good, and the customer service is great. Storage space are notoriously awful places, but these people are really friendly and will go out of their way for you. Elijah has been especially helpful. Thanks!
Oscar is great manager. Super helpful and friendly
Chris was exceedingly helpful in getting me set up with a small storage unit, even taking the time to do so when I showed up very late at the end of his shift. The storage area is easy to access and appeared to be clean and secure. Had a great experience doing business here.
EASIEST EXPERIENCE! All thanks to BLAKE & CHRIS who not only answered every one of my annoying questions, but were the friendliest and super funny during the process! This is my first time getting a unit. Within 30 minutes they outlined my storage options, toured the units available, and picked out the perfect one for my needs. THANK YOU BLAKE AND CHRIS for the laughs and seamless assistance!(If their supervisor is reading this, give these guys a raise $$$$!)
My friend and I were I had small time frame to move out, and kalema made everything super easy and fast for us. All Our furniture and items were stored in appropriate timing in a stressful situation. Thanks again for the amazing service. Highly recommend!! Ask for kalema for 5 star service!!!
Love this place! The friendliest, best people working here.
Clean, many entrances which help people unload near their room. Would like for dolly cart to be available on the D and E section. I do not want walk the the opposite side of the building just to get one.
Very welcoming, extremely knowledgeable & professional.
I went to help a friend move their items out of the storage. The storage door was broken to their storage bin and we had to use a mop stick to hold it up. The storage smelled like basement and everything was damp. They really need to extend their hours as well... I would never keep my valuables here.
Oscar gave me great service
Jawann took the time to get my account straightened up and was very helpful!!!
Mr. Harris was very polite and professional. He was able to answer all of my questions
Oscar gave me great service
Thank you Oscar for all your services. Space Storage has been great while I was there. Thank you everyone at Space Storage.
This storage facility needs a system of loaning out carts. They have less than 10 for a facility with over 500 units. When asked about it they appease us and say “Oh yea we ordered more....” instead of putting a system in place to make sure people are returning the carts or to make sure carts aren’t being taken. They only have one job.... help customers store items. They aren’t meeting this low bar and for a franchise you’d think they’d have enough money in the budget for carts. There are no other costs they experience besides electric and staff so I’m not sure where all of their money is going. It’s certainly not going to improving customer service. And yes they are the lowest priced storage facility in the neighborhood but customer service shouldn’t be sacrificed and saved for the expensive storage facilities.
Helped by new representative Amy! She was so lovely and patient as it seemed to be a busy time in the afternoon. Kind and great customer service!
Great service Oscar is the best
Great experience. Ms Fernandez was able to coordinate and help me pick out the best storage space for myself. Really great customer service.
Extremely kind staff- made the process very straightforward and easy.
Great service. Super accommodating. Blake was really friendly and helpful. Also Natalie is amazing. Definitely using this space again!
Kalema was excellent in helping me get the best plan for my needs. She was hands on and provided amazing customer service as well as very personable. I highly recommend .
I been a customer for a very long time and today i had the pleasure of meeting Ms. Kalema Bernadine. Her professionalism and knowledge of what are the needs of customers is top notch. Glad i am part of the extra storage family.
Sade was extremely helpful today I highly recommend asking for her
The space for storage is great and it is a well organized location. Natalie, from extra space statale staff, also helped me out when it was time to move out and made sure I was reimbursed for the extra money I paid since my plans were to stay longer.
Mohammad was excellent in explaining how the leasing works. Had a lot of patience showing me the space I was looking for to rent. Great discount as well!
Blake helped me at the Wyckoff location in Ridgewood and let me just say he definitely went the extra mile. I was feeling super rushed to find an affordable storage unit nearby and he went to great lengths to make sure I got exactly what I needed. He’s also so friendly and professional! Team Blake!
These guys are the best!! VERY helpful, reasonably priced, and understanding. Made my first storage experience a breeze. Everyone I spoke to was super nice and willing to work with me in a pinch. Highly recommend!
Oscar gave me excellent service
Oscar is the man!! Excellent service
Let me start by saying, Blake, Blake, Blake. In all my years in New York, I havent met a more professional, kind, and all around great person. He made my experience so worth it and turned my frown upside down. I unfortunately need this storage unit from a bad time and he was so patient with me. Thank you Blake. I highly recommend people visit this store.
Always friendly and great service. Reasonable price. Hart and Amy were really nice.
Smooth transaction! Oscar in the office supported me to set up my space perfect. Thank you
Kalema was so amazingly sweet! Despite being “that” customer coming in right before closing Kalema was still super happy to help and set me up with unit. I’m glad I didn’t have to come back the next day, I had a rental car full of stuff.
Amazing customer service!! Very sweet and helped me get the best price possible
Kalema is amazing. She helped me and she is very professional when it comes to her work. She clearly has much potential and does her job amazingly. Best manager on the site!
Great customer service. Oscar is a true gentleman. Prices are great and facility was clean with ample space
Natalie, Amy, and Sade were amazing. They were funny and made my move out so quick and easy! Thank you
Amy and Sade gave outstanding service! I will definitely recommend storage here based off of their customer service alone!!!
Great service! Moving supplies too!
Hart and Jackie were super kind and helpful getting me set up with my unit. Couldn’t ask for a nicer, more informed group of people. Thank you so much!
I’ve walked in here a couple of times and search for help And they are always super friendly with suggestions and tips
Today I came in to view the storage space I reserved online sade one of the store managers showed me the space but unfortunately the room she showed me turned out to be too small , Sade then took her time to ask me questions like what will I be storing and approximately how many boxes will I be moving in as well , I thought this was very nice and sincere of her to ask me these questions , it shows she had a personal interest in making sure my storage needs were met.! I recommend this store and give this store 5 stars based on the wonderful service Sade gave me . She truly impressed me .
Kalema by far is the most nicest person in customer service anywhere, she greeted me with a smile, and she showed me the best unit for my needs, hands down she’s the best!!! Appreciated her service 1000%
Yesenia was the most helpful person at the storage. She helped in all the process from beginning to end. Definitely recommend this place
Chris was super helpful. I came by for boxes and he helped me choose right size for my needs and helped me put everything together so I could carry it out. I definitely felt like he took the time to help me find what I needed and would definitely come back for any moving or storage needs. 😊
I just rented a unit today and was help by Hart, he is very informative and professional! Definitely shows great customer service i’m happy with my choice of renting here!
Total reviews rating 4.8
199 Reviews for Extra Space Storage 2023:
Review №1
2022-06-09We just signed a lease and moved our stuff into this storage. The whole process was great. The staff were really helpful and nice to talk to. Fun crowd. At the same time, respectful and professional at the same time. I highly recommend this place.Its definitely an upgrade from our last storage place in terms of service and staff.The building is clean and new, I have no complaints on the layout either. The unit is easily accessible, and unlike our last place doesnt require your code again at the elevator which I personally appreciate.
Review №2
2022-01-26This has been one of the best experiences Ive ever encountered. The customer services representative Sade was extremely polite and informative. Im currently in the process of moving and just came in for for a little information. She immediately made me feel comfortable. I have been to a lot of places that day and I decided to go with extra space. She smiled, listened, didnt judge me or get annoyed with any of my concerns or questions. More places need customer service like hers. Thank you for hiring compassionate, diligent and remarkable employees. Ill make sure to inform my colleagues about extra space and Sade.
Review №3
2022-02-24I recently closed my unit, because I no longer had need for it, I got a personal call from the storage manager and he was so kind with helping me shut things down over the phone, while also wishing me good luck with the next phase of my life, Which was so kind!! Ive been with this storage company for a few years and even switching units with in the space and they have been so helpful each and every time. I was so shocked by the call to wish me good luck... like .. who calls and wishes you good luck on your next move??? That made my day!!! SO nice .. great customer service !!! ;)
Review №4
2022-02-15Came in for a quote and was treated with the utmost hospitality. I was pretty impressed actually as I come from a hospitality background. The fella answered all my questions and taylored my inquiry to suit my needs best which I truly appreciated. Ill be giving them my business for certain because of the great impression as I feel my things will be in good hands. Definitely pop by and give them.a shot, youll be sure to leave happy and heard.
Review №5
2022-01-27I contacted Extra Space Storage today to make a payment. I was having an issue with the website loading on my phone & computer when I clicked on “account” to log in. I decided to just go ahead and contact the store directly and make my payment over the phone. I spoke to Sade on the phone, and I have to say- I have never been treated with such wonderful customer service before! She was super friendly and very polite! And also, very cheerful! I just knew I had to leave a review about her specifically! Thank you, Sade!
Review №6
2022-03-24Very professional and polite people work here. I would like to say how amazing Jawaans customer service was. He was excellent and courteous towards me, which left me satisfied.
Review №7
2022-06-27Oscar, the assistant manager was very knowledgeable about the facility. He was friendly, and was able to answer all my questions. I felt comfortable renting a unit from him.
Review №8
2022-03-04I had a lovely experience! Went in to ask a few questions and look at some units. Jawann went above and beyond in providing us with all the information we needed and was super personable! He made our visit well worth the trip.
Review №9
2022-06-30Jawan was so friendly and helpful, on my moving day. It’s been a rough month and it’s very nice to have a relieving moment here than originally expected. Thank you so much! I appreciate it!!
Review №10
2022-07-08This is a go to place for storage. Mr. Jawaan was so sweet to me. I appreciated the way he answered all my questions. And he took his time explaining everything to me. I found out about this place through a friend. I am very pleased.