Public Storage in Long Island City
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Long Island City, Queens County, New York, US
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Site: https://www.publicstorage.com/se...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–5PM
- Sunday:9:30AM–5PM
Public Storage in other cities:
Let me start off by saying I have been a client at this location for the past 3 years and yesterday reassured me why I love this location. Carmen was very helpful, knowledgeable and very very kind. She helped me find a new unit to better fit my needs. It was a pleasure to do business with her. This facility is always clean, has covered loading/unloading, easy vehicle entry and exit out of facility, and secure. They also have several carts available for use that are great quality. Thanks again for everything!
This one man show DOES IT ALL. He was beyond courteous and respectful; while I was demanding, multi-tasking and yet helped me remain on task. He had everything I needed, which I didn’t have. He was beyond patient, and today was one of my slow days. Which he even provided me with the necessary tools to complete my next task, which had nothing to do with Public Storage. If this young man is the face for your location, you’ve made the best decision with him. If he isn’t the manager, he should be. Maybe training others on customer service. His is simply exemplary! Kudos to you Public Storage for your Magnificent Employee!
Public Storage has been an amazing solution for our excess inventory, when we needed it the most.Its super accessible with your own ramp entrance and also the crew is so welcoming and helpful.Phil has been an amazing support whenever we come by and have issues with the door and carts.Cannot recommend the storage enough, super close to Greenpoint also!!
Me and my husband found the experience at this Public Storage site at Long Island City wonderful. The staff Carmen and Jermain were extremely polite and patient with us as they showed us different storage size spaces. They explained fully to us how the facility works , the hours of the facilitys opening and closing times. It was a please beeing there and choosing this facility to store our items. I highly recommend this site and the wonderful experience. Eileen and Fernando
I had an absolutely wonderful customer service experience with Carmen. She was fantastic. Carmen was knowledgeable, honest, friendly, served with a smile, attentive, and personable. With her excellent customer service it made my decision to go with Public Storage more than worth it! Thank you Carmen! If you want great customer service, a clean facility, and storage space worth your money go with this Public Storage!
Public Storage is very professional and really cares about their customers! I called to get some info and spoke with Jermaine Blanding. He was very helpful, courteous, and informative! He offered his help to me whenever I was ready to get started. Great customer service!
My customer service rep name was Dee. She was Awesome!!!Very professional , detailed about everything . Made the process that I was dreading very easy and speedy. Although there are other storage places in the area her service alone would make me recommend people to this storage site.Price , location home run !👍🏽👍🏽👍🏽
Pros: Staff is informed and super nice and helpful.Cons: Getting off the highway and turning into the loading area; two cars at a time. This area gets really crowded. Keep in mind total costs will double when you sign on the dotted line.Additional Costs to be Aware when looking at units:1. There is an administrative fee which they disclose before - $252. You must buy their barrel lock - $203. If you do not have insurance already - they offer it for $15. You must have insurance from either your own private homeowner/renters insurance or must purchase one from them.For the first month with the promotion - I ended up paying about $70 for what I expected to only pay $25 $30 at sign in.My unit costs about $58 with a online discount. So, looking like it will be about $75 a month with insurance.4. They can change pricing on you at any point; most likely at the 6 month mark... but they do give you 30 day notice.Tip 1: Research different locations and prices - found a great deal for public storage and reserved on-line. Better deals usually for ones with limited height entry - 4 feet and its a about 6 feet off the ground so getting a bed frame or heavy items are difficult.I got the 5x12 and it is really long. You will be able to fit a lot of stuff as long as you can lift it and cross into a 4 ft height ceiling.Tip 2: Have someone with you if you are carrying heavy/really long items like bed frames etc.Tip 3: Bring some wipes and also hand sanitizer.Overall, experience I would give it about 4 to 5 stars. Will I be staying with this unit??? Probably not, as I do not know if I want the limited vertical ceiling. I prefer ones more vertical than horizontal storage. Other options I strongly encourage you check based on this is Cube Smart (less space-same price-closer to my home- better parking and also storage units were vertical)
Wanted to recognize the great experience and customer service from Jesselyn Calderon and her team. They helped find the best storage unit, at most cost effective rate. Made everything easy. Moving is never fun- but Jess and her team made the storage part the least of my worries!
I recently made a move from a large 10 x 15 unit to a smaller 5 x 5 one at this location after donating many items to the Salvation Army. Ofir, a wonderful employee was very helpful in facilitating our move & everything went smoothly & quickly. She was able to find us the right size unit around the corridor from our previous one & the move was great! We noticed that she is an outstanding employee who keeps herself busy taking great care of the customers & premises. Weve seen a lot of improvements in the cleanliness of this location since she came to work here. A pleasure!
On Tuesday , July 14, I rented a storage space from Jermaine at the Public Storage facility in Long Island City.He was super courteous, helpful and professional. He did not rush me when we looked at the unit. I was able to take pics.He was also patient with helping me with working the lock.All in all, I thank Jermaine for his professionalism in helping me secure this space .Thank you Jermaine!!!
Just left the storage facility. We had a great experience. Ebony and Lovett were super helpful and patient with us as we were deciding which unit would best fit our needs and budget. Ebony took the time to show us each unit and point out pros and cons for us and they both weren’t rushing to leave just because it was closing time and made sure we got all our things in. Really had a wonderful experience. Thank you Ebony and Lovett! A++
I am in the process of moving soon and was recommend by a friend to check out Public Storage. I came in yesterday looking for a unit I would need in about two months and spoke with Devon. Devon was very professional and helpful. He gave me a tour of the facility and advised on some really great deals, as well as merchandise available for purchase. I had a lot of questions in which Devon was able to answer, which was a relief given this is my first time renting storage space. I will definitely be back in 2 months to purchase my rental. Nothing better then great customer service!
Love Jess & the amazing team at this location! I was nervous about renting a space in the city and Jess put every fear to rest! She was kind, diligent , professional on every account! From making move in a breeze to ensuring I was getting adequate service, I highly recommend this location!
I called into this location to get some information on prices and was helped out by Dee over the phone. Dee was very patient with me as I asked a few too many questions and knowledgeable and was able to help me get a better understanding of storage as I never had storage before. Her Customer service skills was spot on that I had to leave a quick review for the lovely Dee. Thanks Dee again for your patience and hopefully when I do decide to rent a storage you’ll be there help out!
We had a bit of moving complications and needed to find storage for overnight before moving into our new apt. Lovette is the absolutely best and helped us get situated with a unit and even took some extra time after closing to make sure we were able to get everything in our unit and secured for the night. Fantastic customer service and always ask for Lovette. She is the best! Thank you Public Storage for the great customer service and easy move.
-Scouted out this location for storage needs. i spoke to Jesselyn who invited me to come visit the site and with the assurance that she willl assist me. Met Jess at office, so pleasant and friendly. Patiently showed me 5 different sizes/locations. Understood the limitations ($) that retired persons (as I) have and she worked with me to find suitable storage within my budget limitation. Ended up signing for a storage space right then and there. Kudos to Jess for her capable friendly caring work attitude. Great job Jess. Thanks.
I am one of your new clients at your facility on Van Dam Ave. The staff was beyond pleasant and helped me with all my needs. I never knew about packing my items properly but Quenda showed me how to. She was beyond helpful and as well as the entire staff. They made the moving transition very simple and made me well informed through every step of the way. The property was immaculate and I will be recommending this place to all my friends and family. Keep up the great work guy thank you
Stopped by the local Public Storage thats near my Apartment on the water in Long Island City to see what they might have available. Wow, what a breeze! Manager Jess is amazing! So knowledgeable, patient & friendly. Everyone who works there seems to really enjoy what they do, which is pleasantly contagious. So glad theyre right down the road from me & I can grab seasonal things when I like. Thanks again Jess &I highly recommend them!
I had an excellent experience here with Jonathan. He was very helpful finding a storage size perfect for me, and he went well above and beyond to help me in a lot of little ways that meant a lot. He even let me stick around a little after closing because my move was going so hectic. Thanks so much!
I have been using space for about 3 weeks now. Jesselyn was my initial contact, she showed me different options and helped find what I needed. From that first call up to now she is continuously showing exemplary customer skills. She remembers my name and greets me and everone with a warm welcome. Hats off to Jess. Also commend Ofir and Marco, both always ready to help out. I forgot some stuff on loading dock and they secured it for me. Great staff out here. Check it out.
Manager Bryan and his staff were extremely helpful and attentive. Even when I was stuck in a pinch and needed a bigger room, the were able to efficiently adjust my reservation and get me a bigger room at a VERY satisfactory price. Also, not having to wait more than 3-5 minutes for paper work was a HUGE help and they went above and beyond to help all of my needs.Its nice to know that the service provided was provided with the most efficiency, security, and helpfulness. Thank you!
Been looking around for a storage space to store some items and decided to stop by Public storage to find out about their units and pricing. A gentleman name Jermaine that works there did an awesome job with providing me with all the information that I needed. I will definitely be back to rent out a space
My wife and I rented a unit here about a month ago and we have had a great experience so far. When we rented the unit Devon and Quenda were very helpful, they told us everything we needed to know about storage. They took us around the property which was very cleaned and well maintained. We saw about two to three units before we found the perfect one. Once we got the unit Devon showed us all the items we needed to protect our stuff. The location is great and close to the city and the access hours are also manageable. This the perfect place to store.
Had a very pleasant visit at this public storage , The customer service reps were beyond helpful and wonderful , Dee was very helpful from the moment i walked onto the property , she was very informative on the merchandise i purchased , also Sidney and Christina were very helpful by helping me get my merchandise into my vehicle. I appreciate all of your help guys ,Thank you , Lisa
I been a customer at this location since January of this year, the building is very clean, well lit, secure, and the price is great! They also have the merchandise I need and Tony one of the managers there who helped me when I needed to purchase the merchandise for my shipping business helped me to get boxes for free and also gave me tips on how to create more spaceand pack my unit. Tony is a very professional and respectful person and his customer service skills are amazing he was very patient with me and knowledgeable and answered all the questions I had. I am still a current customer and every time I come to my space and I see him he is very friendly and welcoming. Its a wonderful experience definitely recommend and if you ever need merchandise or a storage space ask for Tony.
I did called for information about storage, since Im moving from Los Angeles to New York . I spoke on the phone with Ofir. She gave me all the info that I need.. she invited me to the place to see the storage. I ended renting this space even though I needed for the following two weeks. She was very accommodating making my experience very easygoing.
Brittany and chilli are awesome. Been storing here for a long time, each time i have a question or concern these ladies are on their toes to help. Bought my sister to the facility to rent and they helped her find the perfect unit for her needs. Thank you public storage for having such great People Working here.!!!!
I recently rented a unit and was amazed at the quality service customer service I received. Ive rented in a couple of storage facilities before and i must say the service really isnt too great but Shivonne at the this location was a star. She was so helpful and upbeat it made me feel happy and secure about where i was keeping my belongings. She had a bright enthusiastic smile the whole time and me feel really good about renting with Public Storage. They were other locations with cheaper prices and better building outlook but Shivonne really won me over with personality and graciousness. She is definitely an asset to this property.
Naquin, Ofir and Manager Jess received me at the Property and made sure my rental go smooth and comfortable. Property is clean and customer service is excellent and the Team is exceptionally professional. Thank you guys!! See you soon; will definitely recommend to friends and family!!
I went to rent a storage at this particular location, and l saw a young girl and a young men sitting down busy with their cell phones. They did not acknowledge me . I dont think they even knew I was in office. There was a lot of noise they werent paying attention they seem like they didnt care. I checked the reviews on this particular location, it looks like they were very good reviews. But my first impression of this location is not what I expected and for this reason I was obligated to go to cube smart and rented my storage
I was looking for storage and I stopped by at Public storage on Van Dam St, and fortunately I met Joselyn, property manager. She is so helpful and really good person. She tried her best to help me with moving at the worst time for that, 20 minutes before close. Joselyn was very willing to help us and still waited everything be fixed. I got better price around, but I don’t want to move because Joselyn is very good professional and so kind person, and still helpful anytime I need.
I was passing by to get some information on storage space and Jermaine was very friendly and helpful, he was also very knowledgeable about the facility and answered all of my questions. I will definitely go back and look for Jermaine when I am ready to rent. Thank you!
100% Satisfied with the service and unit that I have. The facility is always clean and well staffed. Tony, Tanya, and everyone else who manage this site is helpful and knowledgeable when it comes to storage questions. Tony was especially helpful and is the reason why we have a great unit to store all of my daughters toys and household items. I fully recommend this place and will continue to be a loyal customer.
I was assisted by Brittany I. She greated me with a smile as me n my husband entered in. She was very polite and honest . She was able to accommodate a room that I needed and search for a good price that I was satisfied with. She understood my concerns and was able to reassure me of my worries. Thank you Brittany I really appreciate you.
It is such a nice feeling when you walk into this public storage facility when you are greeted with smiles, courtesy and professionalism putting me in a comfort zone. They work quick, efficient and with 10 minutes all paperwork was completed and I had my storage room available . The first month for a $1 was an incredible deal and I found the rooms and every corner of the facility clean even though they are located on a busy street. Kudos to Shivonne and the trainee Adilissa for making my move into storage easy. The manager of the place was also very accommodating and funny. Highly recommended!!
Ive had a storage unit with this location for many years. They are often understaffed, but the staff they do have is hard working. They keep the place clean, except for the main bay area - it often has a decent amount of trash on the ground. But the customer service is good. Theyre friendly and willing to help with anything you may need. Its also a great location - right off the highway and positioned between the midtown tunnel and the 59th street bridge.
Ive been a customer since 2009. Since then Im now occupying 3 units at this location.Ive seen many managers come and go. Some have been more helpful then others.I just rented my third unit and was helped by 2 managers Tanya and Tony.Tanya helped me find the perfect unit for my belongings.I started off saying that I would only rent for 1 month but now Ive been at the same location for about 5 years.Security is great as well as cleanliness and hours are reasonable.
I had never felt so well attended by two such exceptional womens as Offir and Jesselin. They were very attentive and very special when dealing with me and my company. Their excellent service in the sale of supplies and in the showing of the locality was impressive. I will always recommend publicstorage .Alejandro LopezA&M Transport Service Corp.M o v i n g & S t o r a g e
For the last couple of weeks i have been coming to this location to get the packaging supplies needed to help move out of our family home into a bigger one . Each time I’ve came i was either assisted by Brittany or chilli . These girls have been the best ! . They are both very knowledgeable about the products sold and knows exactly what to recommend to help keep our items safe during the move . Thanks ladies you guys are remarkable!
Went to this store to purchase a couple items to help me finish packing up my apartment , the staff here was nothing short of amazing . The females here actually stood when they was ringing me up to finish my purchase . I ended up needing to come back to do an exchange and was helped by Brittany . Brittany was very friendly and very helpful . I wasn’t sure of the last couple of items i would need so she recommended me a couple of items so i wouldn’t have to come back. If i ever need to store my belongings i will definitely be returning back to this location
The place is currently under construction. In spite of that I received exceptional service. They even went so far as to clear a mix up that I had created by accidentally making two reservations at different locations. The manager Ebony was kind enough to help me through the process making it easy.
Hector and the girls at the public storage are so helpful and pleasant! I’ve been to other storage places and the customer service is out the window. These people actually care and try to get you the best for your dollar.The place is well kept two loading areas and a lot of packing material to purchase with discounts if it’s bought it bulks. Good for temporary and long term. Thank you guys !
Great place. The building is old but was def clean and the staff is awesome. Met with Ofir and she was super knowledgeable and made my move-in painless. There is limited parking but ive only really had to go there twice for drop off so I personally didnt have a problem. The one thing I dont really like is the hours. I cant get in after 6 PM but that as well as the location I knew before I signed the lease. So I dont understand why people complain about that. If you dont like the location... go somewhere else maybe? Anyway, all in all good experience. 5 outa 5 will recommend.
I rented a unit few days ago the young lady Victoria was very helpful. The unit she showed me was just what I needed, the process was fast and painful. Lol Even though I told her I had all my items packed up she still showed me some products that might be of good use to me. Thank you Victoria for making my first storage rental an absolute pleasure.
I was moving from the city at the end of the my grad school semester and needed to get a couple of boxes on short notice. Moya was helpful and hilarious! She made a stressful move and last minute search quick and easy. I will definitely be back if Im ever in need of moving or storage services. She was such a joy!
For it being my first time using a storage facility I feel secure in the fact my things will be safe. And I always thought these places would be dark and dank however I was pleasantly surprised that it was clean and well lit.I believe the gentlemans name was Brian who helped me. I found him to be very knowledgeable in your products and services plus put my at ease about storing all my personal belongings.Thank you Public Storage
The staff at this location is very helpful . I was at the office requesting information about the construction going on , I saw the employee Ofri, helping a customer base on the type of items she had stored giving her helpful advise and suggestion on how protect her belongings... thats real Customer service !!! And with me, as always, very accommodating and helpful.. Great Location!!!!
My company stores it’s valuables at this location. I frequent it daily. It’s highly secure, clean and well kept.The workers are always available and attentive.When I had an issue, one in particular went out of her way to help me locate my phone. Thanks to Siarra I was able to rectify what would have been a disastrous day.
Ive been shopping around for a little while trying to find a storage facility to put my personal items that are very dear to me and decided to make a reservation here because of the great prices. I get to this place and there was a girl there named Moya who helped me. She asked me all of these questions about what I was storing and she let me know that what I reserved was going to be to big for what I was storing and suggested I get something smaller. She showed me the room she suggested and then showed me the room I reserved and she was absolutely right! Not only did she get me the room that was the perfect size she also saved me money! I am very happy to be storing here.
Shivonne and Susan are fantastic. Its our second time renting from this location. Shivonne is very knowledgeable and helpful in terms of finding the right storage unit & size for us. She also went to all the important details of payment and move out policy. We had a great experience here and definitely recommend this place.
Ebony and lovette the best..I had an issue with my unit, it was leaking from the pipe didnt know what to do specially when you dont have the time to make the right decision because basically I was forced to move out to another unit, which it has to be done in not time !! Like same day. Luckily I found Ebony and lovette really make my date !!! they were really helpful ,lovely and kindness to me they took the time to help me find another unit with smile and not rush made me feel comfortable all the time with the paperwork and everything thanks both of you .. I really suggest look for them if you have a problem !!! Once again thank you guys... your awesome !!!
Stopped by public storage on van dam st earlier today to inquire about a storage space, as soon as We entered the door I seen Chillis warm smile as she stood up and greeted us with such excitement. Now I needed a unit for my husbands work tools but some items required a certain measure to be able to fit through the door, my husband was being pretty difficult in my eyes but the way chilli handled our situation was fantastic! Not only did she show us more than one storage room but she also informed us on how we could store our stuff in a space that will fit everything and could help us save money. As we walked back into the office I was a bit concerned about the pricing so she sugguested I go online which the prices would be a bit different. Definitely a place Ill be storing will be making a reservation as soon as my husband gets his stuff together. KEEP UP THE GREAT WORK! this was a much better experience than cubesmart.
Moya was really amazing! i came in to buy boxes and she helped us get the right amount of boxes that i needed. this girl is really funny and friendly. Turned something I was dreading into the highlight of my day. If i need a storage unit in the future, i will definitely be coming here
I recently spoke with Lovette at the storage office on Van Dam St in NY. She not only took the time to listen but helped me resolve a shipping dilemma my son was having about some items he has had in storage for 3 yrs. This storage facilty is wonderful, as my son has used them for 3 yrs now & has never had a problem. Staff is friendly, informative & helpful. Lovette even suggested ways my son could make it easier on himself to ship out of state. Thanks again Lovette for all your help!
I think that all the employees were nice and very kind the girl named Jess helped me and my mom get a new storage place to put all of the clothes and shoes that my mom sells in 90-05-37abe Jackson heights all of the people are really nice and I think you would all like a place like here have a good day bye!
Walked into public storage on van dam st with my mind in shambles but chilli surely made it all better as soon as she greeted me at the door, she showed me 4 rooms i was being a bit difficult but she handled me with such patience and great customer service which was really amazing, she found me the perfect room with such a great promotion. Left extremely pleased and less stressed. Thank you so much chilli u are awesome.
Stopped here today because I was curious how storage works... the cute guy with dreads named rob walked me through everything.... I promised him I would give a review and it is well deserved.... sorry so late but I just remembered while talking with friends!!! Thanks Robert for all the info!!!!
I went to this location because i need an storage. im not going to lie, at first i was a little skeptical because its an old building, but i have to say it is well maintained, also i have to mention that when i get there Ofir was the most pleasant, helpful and customer service oriented person. She did answered all my questions and concern regarding an storage. i wasnt sure of have a rental commitment at the moment; but definitely i will come back to get the unit that she did showed me, if still available!! if not, im pretty sure ofir will help me to find the right for me.if you need an storage, dont hesitate to go to this location .
Was driving by and said let me stop in and learn more about storage. As I stepped through the door was greeted by two lovely ladies Victoria,and Darnicia very professional. Great staff, facility is well kept. I will be at ease knowing I chose this location to store my items, will send friends or family in need of storage to Van Dam...!
My previous experiences with storage facilities has been very bad in the past so i was very skeptical in trying another one but tried the LIC property of Public Storage and was very impressed with the cleanliness and expertise of this facility.The property manager Brian(yes I made sure to get his name) was very knowledgeable and very helpful in walking me through the whole process-I will recommend anyone I know to use Public Storage especially the Long Island City facility! Well done Public Storage you won my hard earned satisfaction!!
I had an excellent experience with Public Storage. Bryan help me with the items I needed to move. He also gave me some great moving tips which mad my move smooth and easy. He hooked me up with a sale on boxes and tape. He also took me on a tour of the building because I may need storage in the future. Build was clean well lit. Ill definitely continue to do business with Public Stroage.
Moya customer service was extremely great, every question I had about the facility and unit she answered, she made sure the unit would work great for us since we did have alot of things, she mentioned 2 moving quilts that help us alot, we drove all the way from Florida, we was so frausted and Trust & believe me my husband is definitely a tough cookie, they handled him with so much patience, Chili showed us another loading bay where it was free of customers and a lot closer to our unit since we had to unload our entire apartment into our now 10x14 unit on the 4th floor, talk about a workout! But she definitely made it a lot more easier, even supplied us with 2 dollies!! They both were amazingly great, It made me go back about 3 times just to apologize to them about how horrible we walked in but also how great they handled us. Thank you ladies!
The staff at this location are very helpful, Tony and Tanya took a confusing situation and simplified it. I was always greeted I also been given helpful advice and suggestions on how to pack my space. Based on the type of items that I was storing Tony helped me find the space for me on the the main floor. It was a great experience. If I should need storage in the future I will definitely return to this location.
Ive been in this location for 1.5 years. I wouldve stayed longer if the rent increase was reasonable. The building itself is old, smells of mold, dirty, parking is extremely limited, and the piss poor customer service is really what broke the camel’s back. 5 months ago, my unit was flooded from a leak from the floor above. To resolve the issue, the employee working that day moved me to another unit for the same price I was already paying.Beginning of this month, I get a notice for a 25% rent increase. I wasnt upset, but I asked the woman working the front, Jacelyn, if I could move into another unit of the same size and similar in price to what I was already paying. Immediately, she became defensive and started arguing in a very annoying passive/aggressive manner. She told me that I cant get the promotional price because Im already a customer. But I knew that already, I just didnt want the 25% increase. I wouldve been glad to be put in the attic, basement, or anywhere as long as it was the same size, didnt leak and the rent increase is reasonable. I just didnt want the hassle of having to rent a U-haul and move out. She kept repeating that because Im already a customer there is not much they can do. From my experience with public storage, if you go to the customer service with a rent problem, they automatically become defensive. Jacelyn lived up to that stereotype by continuing to repeat herself and continually asking me to repeat myself in her annoyingly passive/aggressive manner and talking to me as if I was a little child. A simple yes, no, sorry we cant help you wouldve suffice. Because of that experience, the hassle of renting a U-haul and getting a cheaper and bigger newer storage unit elsewhere is a no-brainer. My experience was so bad that Im taking time from my busy schedule to let anyone else know what to expect.
Was making a move from Boston to NYC, hit a lot of traffic and called ahead of time to let the office know I would be showing up around closing time. Naquin really saved my bum when he stayed late and helped me move everything into my unit. The service was incredible, and that staff is generous and understanding of exhausted UHaul drivers :)Thank you so much, Naquin! Youre awesome.
We want to say that Devon is an amazing Property Manager at this facility.He answered every question when he conducted a tour of the space. Devon was very informative about all the terms and details of the lease agreement. He explained every question to my wife and me.He offered info regarding insurance, moving boxes, etc.When we walked out of there we knew we made the right decision.Thanks to Public Storage and Devon.We returned yesterday, 5.29.16, to inquire about getting a larger unit. Devon and Shivonne were very helpful again.Devon located a larger unit.We moved.They helped.A happy ending.
This is one of the better storage facilities Ive used in NYC. Lovette and her colleagues are courteous and quick to help. Lovette provided a thorough and professional onboarding experience and answered all of the questions I asked without hesitation. The facility is clean and easily accessible from I-495, Greenpoint, Williamsburg, and Long Island City. Prices are competitive and the online system is extremely useful.
Let me start by saying phonamenal customer service by far! Wish I could of gave more stars, Shivonne and Chillie were very friendly and knowledgeable. They helped me select a size and even showed me how to pack my items in the unit. Being in New York you really dont see customer service like this anymore. Thank you ladies at van dam best choice I made by far for storage.facility clean, spacious a bit older looking building
I have been renting with public storage since 2015. All I have to say is great customer service. Every time I come in they greet with a great smile. All the girls who work there are kind (Natalie, Shivonne, Breana, Jerae and Diamond). Being kind is always the first. I always recommend this publicstorage to any of my friend or an family l. Will be renting for a couple of years more. Thank you public Storage employees!!!
Q and Devin are awesome they went above and beyond for me helped me setup my online account and enroll in automatic pays to make my life easier. Q sold me some moving blankets she told me to use for my car when I take my dog to the vet. My dog Lena gets car sick. Q told me to line my seats with moving blankets Great idea Q thank you. wonderful service
I walked into the public storage location on van dam thinking I was just going to see what they had to offer but instead walked out with a great promotio. I was surprised of the Great customer service I received from the staff! The property manager Shivonne, Natalie and Davene were all very helpful. I felt like I was a VIP having so many people help me out. Im glad I decided to go in ☺ great staff clean facility
I originally rented here because it was cheaper, closer to my apartment, the hours were ideal and the manager gave us a discount when we said we were considering other places. The huge discount and urgency for us to buy the unit should have been a red flag. They increased the price several times within 7 months, they changed the hours, there was mold and what looked to be some water damage from the nearing units. When I called and asked for an explanation they said We sent you a letter. Although they raised the rent on me, due to circumstances I had to relocate to a different size unit. I arrived at the center to load my things and found out the hours had changed again so I was left with a uhaul full of items, no place to park the commercial VAN. and once again when I asked when and why the hours were changed, they mentioned it was sent in a letter to my residence. At lease an email would have been nicer.I will most likely be moving my items from this storage unit in the next few weeks.
I had storage here a long time ago and then I moved to Florida. Now I am back and the first place that I thought to store at was this location. They are still just as dependable and reliable as one when I first rented. The people are different but just as nice and efficient. The woman Q helped me out with all my needs. Thank you.
I was very impressed with both the service and the facility. This was my second time at the facility, but first time alone, and the person at the desk couldnt have been more helpful. He was friendly, explained everthing to me, took me down to my storage container and then went back upstairs, got me a cart, and brought it back down. The facility itself was spotless and the security was excellent. I highly recommend this storage facility.Tony
Moving is a very challenging experience, particularly for older people who have spent decades in their own home. Therefore, to be treated with the respect and kindness that was shown to us by Stephanie and Tony in the process of storing our extra belongings, was a real treat. Stephanies commitment to meeting our needs and Tonys encouragement were invaluable. Truly, we investigated many properties, both your company and others and our decision to rent at Van Damn was truly the result ot these two extraordinary young people.
I am so happy that i get my unit at this location, i went to differents places looking for an storage unit ,and when i called to this location and spoke with ofir , she was the only person did not lie to me , other places have hidden fees that they not tell you at the moment of rental. thank you ofir .:):):):)
I rent a storage unit today in this location OFIR was helpful on telling me what i need ,she told me the items in need to get to be able to pack all my belongings . she was very eager to help she was accommodating supportive great service . i will recommend this establishment to all my friend .thank you
Came to this location after being sent here because the other location didn’t quite satisfy my needs of wanting a space on the ground floor just because elevators can be a bit of a hassle . Upon entering this location was greeted by Brittany and chilli and these two girls made this as quick as possible. These two young ladies actually listened to me go on and on about why i needed storage and they even made a couple of jokes to make me feel better about my current situation. Thank you Brittany and chilli you guys need about 10 stars but since i can’t 5 will just have to do.
I was reffered to this Public Storage by a friend of mine who used their services before. The staff (Q, Tesheya, & Devon) were beyond helpful. They answered all questions that I had and got me the right size space for the right price. I will recommend Public Storage on Van Dam to anyone who needs storage.
I was moving and needed storage space for my personal items. I called Public Storage on Van Dam Street and theyvset upa reservation for my. I arrived there and Darnicia and Keyonna welcomed me to the establishment. The staff were very cordial and professional, and helped me find the right space, at the right price..The property manager Darnicia, and her asistant Keyonna escorted me to the units and made me feel at home. I whole-heartedly recommend Darnicia and Keyonna as valued employees at Public Storage, and it was a pleasure working with them.SincerelyReginald Levy
Hi i went to public storage today to find the price for a unit .the manager name is Ofir she took care of me she was very professional attentive helpful this company should appreciate a manager like her because it will make me go back . an the price this company have are great compare to other storage i will definitely recommencement this public storage in long island city in van dam st great service and prices thank you
Wow I dont know how they managed any stars let alone 4.9? Seems shady to me. Check out the yelp reviews, they are more accurate. The facility is poorly maintained, and the hours are terrible. They kept raising our monthly fee and rolling back the hours, so now it just became expensive and inconvenient.
I loved the service here the staff is awesome they were tons of help and great people overall . Every time we showed up they were very pleasant with us . The Witherspoon family loves Tanya , Tony & Brain ....... We thank you guys for every thing and will recommend any one to you guys ..........
I was moving out and needed to have all my items boxed up for the move Victoria and Darnicia were very helpful.They went to the great extreme of helping me make sure my items would be protected for the move,made me not wanna leave this facility . Thanks for the outstanding service ladies.
I went to public storage to purchase boxes which I left emptied handed because the prices are to too high but I did encounter a yup lady named darnica helped me she offered me every box in the office she was beyond helpful and carries herself very professional at the same time made me feel comfortable and was very informative she deserves five stars for outstanding service
I am write it down this review on behalf my uncle and wife, they dont speak English.. they were at Ps location of Van Dam and they are very grateful with Ofir because she was very Kind and patience with them, and help them to find the storage they need. thank you guys :):)
Total reviews rating 4.8
199 Reviews for Public Storage 2023:
Review №1
2022-07-03Phil is the MAN! Made the whole process super easy and helped me get a larger locker on the spot. Stoked to have found this place.
Review №2
2021-08-30I have been a customer of Public Storage now for about 6 months. Im very surprised to find that the service here has actually surpassed my expectations. My experience in the past with other storage facilities was always good in the beginning to get you to be a paying customer. Then, the staff arent so friendly, arent so helpful and arent as accommodating. Public Storage here has been the opposite. Theyre more friendly, more helpful and exemplify what customer service means. The place is clean, quiet and of course the staff are the oil that runs the machine. Id like to thank Phil, Sam and all the the staff here for all your help and professionalism.
Review №3
2022-04-25Hello my experience with Phil was phenomenal very well spoken paid attention to detail looked at me in the eyes when spoke to me offered me many many useful products and work with me to find me the best Deal available for my needs showed me multiple units double units gave me descriptions of different access points to the storage facility he made my decision the right one as I was on my way to a different storage facility thank you Phil very much
Review №4
2022-04-16I went to the 4920 van dam street location in Queens and I had the most pleasant customer service with an employee named Phill, he answered all my concerns and questions about storage with a positive attitude even when I ask the same questions over and over.
Review №5
2022-04-26Phil was tenacious in following up with me after my initial inquiry and explained everything thoroughly when I went to the location and rented. Very thorough & professional.
Review №6
2022-05-01Phil was very helpful today. After a bit of confusion due to misinformation, he was able to help me get the situation sorted and even helped me get an even better unit.
Review №7
2022-05-30Phil was incredibly helpful in getting the right size unit for me. Great service
Review №8
2022-03-18Brittni did an excellent job pointing out the right size boxes for my space she was polite and friendly
Review №9
2021-05-25Im relatively new here at Public Storage. I have to say that Im very impressed with my admission to Public Storage and the service I have received since then. From day one, my experience here has been exceptional. I know Phil, Lavette and another young man who are Customer Service Reps here. Phil set me up initially. He was so helpful and thorough. He was patient with all my questions, made the process smooth and showed me in person how many of the things work. This was a great start that has continued since. This facility has provided me with all the features I need in a self-storage place. Im happy here and attribute my satisfaction mostly to the staff of Public Storage.
Review №10
2021-04-10Ive been a customer for 14 years and have had a first rate experience whenever Ive gone to this Public Storage - its so nice having the peace of mind knowing your belongings are taken care of and stored properly. I closed out my unit today because I dont need the space anymore, but was pleased to see upgrades around the facility, including new doors and locks. Carmen and Phil turned what wouldve otherwise been an unpleasant, logistically challenging couple hours into an example of fantastic customer service. Highly recommend to others looking for storage options in the city. Thank you!