Seneca Allegany Resort & Casino in Salamanca
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Salamanca, Cattaraugus County, New York, US
First time . Absolutely amazing staff. Gaming was fun. Buffet and room service were on point. Dinner at steakhouse was great! The resort really made our honeymoon memorable. Will definitely be back.
Even though they were remodeling, it was a great experience! Only issue was the bed and pillows. It was a rough sleep and we even had to go buy pillows at Walmart. So just bring your favorite pillow. We got a king corner suite and I was pleased with it. I will definitely be coming back!
We went inside to the Starbucks, there was a super long wait and staff was still rude after my party and I expresses they didnt have to hurry for us. very weird vibe and my white hot chocolate was basically just warm milk. it was tasty though.
Absolutely beautiful hotel and casino! Rooms are immaculate and fancy! Beds are extremely comfortable, deluxe double room comes with mini fridge, safe, huge tv, white and comfy blankets, a/c, ironing board, hair dryer, makeup mirror, coffee, etc, swimming pool and hot tub, spa room. Casino has fun games including table games. Multiple restaurants and in room service. Smoking indoor casino games, and optional smoking rooms. Valet in front. Free parking garage for those staying in hotel and those just here to gamble. Beautiful scenery. Gift shop. Definitely coming back!
The cafe, shops, and buffet (during the day) are closed on one side of Seneca. The restaurants on the second floor hotel side are very good but pricey. The Steakhouse is especially good but again, pricey. The check-in/out staff were so very helpful!
I went there and the Starbucks looked close. Everything was moved upstairs above the casino. I spent about 2 to 3 hours there having 2 drinks and a piece of cake from Starbucks. No one minded I was there with my baby.I would recommend this place to anyone. It was a very nice experience.
The buffet has gone up to $29 and its not worth it at all. It wasnt worth $19 before and its the same as it was. The selection isnt that great and the food is okay but way overpriced. Save your money and go somewhere else. I dont plan to go back unless they lower the price. Ive been to many other, better buffets around the country that are so good and much more reasonably priced so they have no excuse.
Positive: A beautiful hotel and casino. Smoke free and the casino is very spacious and open. Negative: The restaurant was impacted by lack of staff. So there was a little wait to be seated. But the menus was great, the food excellent and moderately priced.
Nice, well priced and clean rooms! Slots a little tight, table games very affordable and seats available. Casino is non-smoking making it more enjoyable. Well be back!!!
We were excited to spend some time at this casino as we had never been here before and had heard great things. We reserved a smoke free room. Upon arrival we learned that we did have a smoke free room (in a former smoke wing!). Our room smelled awful. The front desk stated that housekeeping could spray febreeze to dissipate the stink and stated that they were overbooked. No thanks!My husband enjoys playing poker. There were no poker tables due to staffing. The hotel stated that there is another casino across the road that has poker tables and offered to valet him there. He arrived at a Bingo hall with no poker tables.Also, the shower was warm at best.Pros: the staff was very nice and room service was good.We will not be returning. I would recommend anyone looking to spend some time at a Casino in this area to look into Turning Stone or Tioga Downs.
Positive: It was clean, fast check the in, Staff was friendly, food choices were great an very good. Negative: Could have used a microwave in the room. The spa was closed for matentiance, the hot tub was outside close if temp was under 32 degrees. .
Had breakfast buffet. Was terrible. Food was not fresh and smallest selection Ive ever been to in a casino. My free hot breakfast at hotel was similar in choice but more fresh. And that wasnt $17/person!
I didnt stay overnight in a room but the buffet food and service was amazing! Definitely worth the price. Servers were very attentive. Im going back for sure!
Friendly staff. Great place to go sit back and relax and play some slots. They still do have a smoker section but it is behind glass doors so the rest of the casino doesnt smell like smoke. You can smell it around the section but thats bound to happen with everyone going in and out of the section. Other than that didnt even smell it until we were right outside it.
Didnt stay the night but did go for the day. Buffet was not good, food not up to the $30 price tag. Was there for my mothers birthday and they didnt even give her any free play or anything for her at all. Will probably not be going back anytime soon.
If you are in the mood for some quick really tasty food buffet style man this place delivers. I went there with my lady and let me tell you it was spot on. I was able to get on one plate; chicken parmesan, general Chos chicken, spring rolls, stir fry veggies, mashed potatoes and gravy, fried chicken, pot roast and mussels. I could have went back 3 times and not got everything they had to offer. The desert items were all the favorites, ice cream pies of all kinds and cake. If you dont mind spending $30 to eat your face off this is the place to do it
Did some gambling they have a smoking section but most of the floor is non smoking the only thing the huge buffet I do believe is only open on weekends it has not reopened during the week the food was always good better than most casinos buffets
Positive: Food was excellent! Negative: Valet only took first name at drop off. Car alarm went off and they had no way to contact me. Mobile app sent notification. I went to check on my car and was scolded by valet about where I parked my car. I showed valet ticket and said I did not park it.
Great place to relax, and gamble! From check-in, food to check-out, everyone was pleasant and helpful. All the rooms have been beautifully re-done 😍
I really use to like this place but all the times I have been there iv never won anything substantial anything I did win was given rite back they give me a measly 10 or 20 dollars a wk iv been to the hard Rock casino in Cincinnati one time and they give me 50 dollars a week plus gifts oh and u only get like 3 days out of the wk to use ur promo money so me personally I feel the Allegany Seneca casino has fallen off over the last cpl years but if you have money you dont mind losing then I guess it can be an alright place to go
Went for the Martinta McBride concert, stayed over night Fri, and both Fri and Sat nights were sold out. Had chicken Parm at Seneca Cafe, chicken was huge piece, extremely salty like the canister of salt was spilled on it, zita was stone cold, both my friends dish and mine were like this, waitress said someone else complained of salty sauce, had fish fry, but the piece of fish was skimpy and kind of greasy and breading was not that good, my fiend had Philly Streak and said the gravy was like gravy master. We had the breakfast buffet in the morning, the French toast sticks were cold and like rubber, when I asked for the check I saw we were charged $4 extra, and I asked what that was about and we were told you get 1 beverage, so if you ask for another orange juice you will be charged $2, if you get coffee and an orange juice, you will be charged $2. We ended being bloated, very uncomfortable for the whole day and still dont feel that great today. The food use to be excellent at Seneca Allegany, but if you read the reviews, things have been changing. I did notice Thunder Buffet reopened, you might want to give that a try, it use to be Excellent.
The lights on the stage again were strobed blinding the audience. It is very annoying. Who wants a bright flashlight pointed into you eye every few minutes? Please move or eliminate those God awful store lights behind the performers aimed at the audience.
Was a great place to recharge. Didnt gamble but there is plenty to do if you want. Prices were between 18 and 29 dollars for a meal.
Lovely room!, it was WAY nicer than expected for the low price, plus they have SMOKING rooms available. The only downfall is there is no microwave in the room or anywhere else.
Did not stay overnight just dropped in to see if we were lucky. Well didnt spend much. Came for a meal on way home. I consider that lucky.
The wait for the Cafe was slow due to lack of workers but the food was great rooms were clean and comfortable casino games loved to take my money maybe next time I wont lose so much had a great time always do at this place
Restaurants arent open. Housekeeping doesnt clean room unless you ask. Bar charged my friend for 2 drinks even though he was gambling at the bar. Then they closed after I only got 1 drink.
Positive: ThT it was a casino. Negative: Restaurants were all closed . The one open was packed and a long line. We were looking to get food to take back to our room. The option was to wait to be seated then order food to go. Or room service with all the extra fees.
Room was great. To bad there is no place to sit down to eat after 11:00 PM??? Cafe used to be open 24/7. No more.
They have changed everything so much and got all new machines. Some of us liked the old ones. We used to like the quarter machine.
This is a nice casino. Has some old school slot games mixed in with current slots and some tables and sports betting. They have a buffet but if you just want a snack, there is the express cafe and there is a bar upstairs beside the regular cafe that serves burger, pizza, nachos, fries, and Caesar salad cheaper. Thats were I ate for a quick bite. Caesar salad at this time was 10 bucks and is enough for two. Also the Starbucks counter right beside the bar has premade sandwiches and desserts. This casino is out there by itself but there is a McDonalds right across highway if you want to leave for cheap eats. Youll need a car for this. I was on a bus trip so couldnt leave. Also has a gift shop and nice steakhouse. Also has hotel.
Went to the Casino to unwind after long couple of weeks. Enjoyed a great meal at the Casino Café. Buffet meal is too expensive for one meal. Will go again to the Casino.
Beautiful, modern, clean facility. Newer games. Huge casino. We visit every few weeks. Ate at the cafe. Good food. A little pricey.
Great atmosphere. No too busy for such a huge place. Only complaint is that the people at the Starbucks were very rude.
Now, here are my few complaints!??? They sale NO Post Cards, Keep Chains, Dolls, Collector Spoons, Thimbles, Magnets, T-Shirts etc. promoting the Seneca Indian Culture???? NO POST CARDS AT ALL???? My daughter and I, went on a Bus Trip, June 25, 2022. After shopping around, a Small Shop located outside the Casino area, I was Excited to find a Very Nice Roped Bracelet! On this bracelet was a designed emblem! I said to my daughter, look sis, this is probably a design that was carved inside and on many of the cave walls, this would be great to ask what they mean.WELL, WE WALKED UP TO THE COUNTER AND ASK THE OLDER WOMAN AND YOUNGER MAN, what do these designs mean? I was sooo excited to find out what they ment, Example: peace, love, a deer, a beaver, even could have been in a Seneca Language... WELL, MAMA THATS IN CHINESE!!!!?????? I SAID, WHAT??? WTH IS THAT???? Where is the Pride of the Seneca Indian Culture!??? CHINESE WORDS ON A BEAUTIFUL ROPE BRACELET IN A SENECA INDIAN RESORT/CASINO MALL SHOP!??? I then left The Shop! I will NEVER STOP THINKING AND TALKING about this MOST RIDICULOUS SHOP ITEM BEING SOLD IN A SENECA INDIAN CULTURE SHOP!????Please change this Shops Inventory to NOTHING BUT SENECA INDIAN CULTURE ITEMS AND HISTORY SOUVENIRS, ONLY!!!!!!
Everything was great restaurants in hotel were all good, you dont have to leave the resort for anything will be back
Pretty nice rooms with good views; clean and spacious. Not a gambler, but the hot tub was worth the stay.
Hadnt been in a while. Really enjoyed myself! Pleasant atmosphere, friendly people, good fun slot machines with good payouts!
I went there for my birthday and my ID actually expired that day. I totally didnt realize it so when the guard told me and acted like they werent gonna let me go in BUT she called her boss over who was extremely nice and allowed me to still go in and play since it was that day that it expired. Really friendly service, and very helpful😊
Great place keeping you safe with the mask mandate its not over crowded and the machines are nice selection of old and new! Sometimes they pay and sometimes not! A great time either way!food was delicious! Clean room!
Nice place always have fun the staff are friendly
Beautiful hotel and casino. It was our first time here and we will definitely be back again. Tons of different games to play. Good selection of restaurants inside too. There is a decent looking gym available, which I didnt use, but it looked nice as I went to the hot tub. Pools indoors, but hot tub is outside. Everyone says the buffet is great, but we never got around to it.
Positive: Very nice about giving us what we needed for our 3 night stay! Extra towels, wash cloths, coffee cups, coffee pods. All on the same day. We didn¿t have to contact front desk for anything! The view was nice. Negative: The shower faucet was difficult to turn off. Water could have been hotter. Breakfast hours should be later. Requested a little later checkout but did not oblige because of short staff. The thermostat was hard to control, but finally got it.
Casino was ok but we went to eat dinner and they were charging 35.00 each just because it was new years day and supposed to be special but in reality it was the same stuff . They need a plate warmer cause food was all cold by the time you got back to your seat. Also requested to be seated away from people due to the covid virus. Next thing you know theyre seating people right next to us. Also the food wasnt even as good as it normally is or as much as theyre normally is.
Use my card regularly when Im there ,had no money built up , my wife and I together each time she had $ 41 . Asked lady at social desk ,she said I hadnt been there since Dec 2021 .Wrong !!!! Then to top it off I found her to be quite rude .Much better treatment at tioga downs . See ya.
Positive: Friendliness and helpful staff. Negative: The buffet is pricey. It would be nice if it had more options. Juat a thought for the price as long as youre gaming you should be able to eat all you want all night and maybe could have a complimentary breakfast bar.
The prices are very affordable in the hotel, but the food is expensive. The hotel is very nice, and the rooms are very modern. The security is high and you cant get into the elevator without your room key card. This is a very nice 4-star hotel for the price. It is surrounded by mountainous forest. The views are beautiful. Its right up against a national forest.
Really fun! Tons of games to keep you Entertained. Ate at the Café food was great. Would be 5 stars if they had Poker Tables.
We were thrilled that Thunder Mountain buffet was open again under limited hours. The food was wonderful, and of course, we ate way too much.We like it that they have left some of the older machines that we like to play. And as usual, we just donated, but had a fun time!
Spent the weekend. Nice hotel rooms. Good move on moving the smoking section gambling into a separate room. Slot Machines were not very loose. Casino people were all very friendly.
The buffet at the casino is wonderful. Always fresh with scores of options, the staff is friendly and accommodating as well. The desserts always blow us away and it’s a great place to relax and enjoy a weekend away. The gift shop has a lot of fun items and many times there are local artisans selling jewelry which is nice for unique gifts to bring home. The casino is beautiful as is the surrounding country and mountains.
Dont waste your time or money coming here.The Buffet was horrible most of the food was cold. With the limited selection they had I dont understand how they can screw it up but they do. To be fair the wait staff on a one to ten rating system would get a 7. As for the casino all the machines are rigged dont waste your money playing anything here, save your cash fly to Las vegas they have a gaming commission there who are not on the take.
Super fun cascino, I like that their slots let you play for a little while and they dont just instantly suck up all your money. The food is good here too. I wish they had more resturant options but due to Covid their dining is a bit limited. The rooms are very nice, the pool and hot tub are also excellent.
Went here to watch Bare Knuckle Fighting Championship. Had a blast. Plenty of options for food/drink. Room was nice and clean. We will be back..
Didnt stay but the casino was fun. Good game selection (even on a Monday morning)
Very nice place. My wife and I would have stayed here but it was sold out. We still had a great time and still won a little money
We went to the gun show there, Theres not enough room between the tables it was to cramped an you couldnt move with out bumping into someone or someone into you. Your better off just going to a gun shop.
The parking was a little confusing. Drove around for a minute until we assumed we had to park and make the long trek in the cold to the door. But as soon as we got out of car, a shuttle pulled up. We were giving 15 free play for being newbies, and when we got bored and wanted to get back on the road, we cashed out. The casino near us would keep the 15, which we were expecting, but we got the 40 so that was cool. Basically a free carton of smokes. We bought some things from the gift shop. We wanted to check out the buffett but it was closed. They also have an outdoor heated smoking area. Drinks are way over priced. Overall a good time.
I loved the attached hotel. The Spa is closed. The buffet is open Thursday through Sunday. The Cafe serves a lovely Breakfast buffet. I enjoyed the casinos well.
Key card never wanted to work on elevators, only had soda vending machines and they are only on the 5th and 11th floor.
Positive: It¿s always welcoming. Negative: Our promotions and perks seemed to disappear. However, we chalk it up to Covid restrictions¿ we know they will get back to speed soon
Stay a night nice clean rooms enjoy plenty of game and machines great restaurants states are out of this world
Very nice hotel rooms and a parking garage, which is great in winter.The biggest bummer is that they close the hot tub when the temp is below freezing - Come on that is the best time to use it!
I like everything a lot but I miss a lot of games that u got rid of. Such more monopoly . The new ultimate fire links. Betty white. Money to burn, price is right,family guy. Goldfish South Park, Willie Wonka,dolly pardon the walking dead
This place has really gone downhill. Hosts do not answer messages or calls. Poor customer service all around. Used to be a great place for a getaway. Now nothing but problems
Beautiful and clean rooms. Casino clean and sanitized throughout. Additional smoking room inside with slots. Blackjack and roulette tables. Poker tables on-site. Friendly staff.
Dont go to Allegany they will take the shirt off your back, even though they drained you dry. Cant have a good time there at all. They had to pay the NYS the money they owed the state, so therefore machines are locked down tightht!!
Nice full casino. Nice rooms. Has pool and jacuzzi, small weight room for those staying there. Several eateries and at least 2 shops
The hotel and the casino was so nice and clean. Service was great. Enjoyed my stay there and would highly recommend.
Floor 8 is newly renovated for smoking. Much better now, larger tv, more comfy beds, new pics on walls, new furniture.
Negative: The pool is supposed to be adult only after a certain hour, however, it was full of children. Also, the hot tub was closed because of the weather. We have been there and been in the hot tub while it was snowing.
Checked out my product in the gift shop had an amazing didnt at Western Door Steakhouse for Underground Geneticz Christmas Party!!! All in all a GREAT NIGHT and delicious food. I HIGHLY recommend the French Onion Soup- enough for 2!!!
Had an awesome time ! Went up for the bare Knuckle Fight çlub event and it was an awesome show ! Got there early and played some slots for a bit won alil cash then went and got some wings up at the bar that were fantastic ! Next time we go were trying there buffet 🤤
Stopped in for a quick lunch at the Buffett and then some game time with the misses. We had a blast, great food, clean atmosphere and friendly people.
I always have fun when I have a dare night with the hubby! Friendly staff and great atmosphere. And I love that they have a smoking room inside
Services good in restaurants, casino as well ase the hotel. Rooms are always clean and spacous. Love to come back again.
Great place for entertainment 3 restaurants to choose from. Friendly staff. Did not see resort just casino.
First time staying, fantastic rooms and food. Friendly and helpful workers.Im not a drinker but I was with a group of friends for a birthday get away. It was not busy at all. From my perspective the bar tender was disinterested and it showed with her attitude. She was snippy and just short of rude. Maybe because it was so slow or she had a bad experience earlier.But it still was a wonderful time and overall great time.
Great dinner buffet for $29 pp. Hotel room was beautiful, spaceous, nice views, & comfortable beds.
Nice hotel. Nachos were surprisingly basic and meh. Not very good.
Always a good time here love it ! Update .. Still 5 star and getting better newly updated rooms such helpful staff and wins!!... Oh yeah 🤣👍
I work here and everyone is friendly if your trying to get a hotel we have the best cafe and buffet
The buffet is the best and the staff is awesome.We just went to eat. No rooms were rented.
Upon asking for a late checkout I was told it would be the cost of a nightly stay just to checkout 2 hours late. Spoiled our entire stay and I will not be recommending this hotel to anyone.
Had a great time ! I will definitely go again. beautiful place everyone is so friendly .
Positive: The restaurant inside was very good. I was very happy with the room. It was clean and the bed was comfortable. The air conditioner was quiet. Bathroom/shower was nice. Negative: The room smelled very strongly of marijuana. It didnt bother me too much but I know it would bother other people. Also, I wish there was a fan in the bathroom.
Good time and the gentlemans kinda pricey for the entertainment provided but like my like daddy always said at least they cover up the smell with stolen tester bottles from tj maxx
Cold and unfriendly. No easy eating options for late diners.Niagara Falls Seneca better.
Its an amazing place. Its big and is beautiful and I will go back again. 😁
Nice casino & hotel. Very disappointing customer service experience.Upon driving home, I realized that I had forgotten an important book in the room. The next day, I called to see if they found my book and if they could have it mailed to my home. The did find the book, but the only way that they would return it to me was through Fed Ex. The process is for you to set up a Fed Ex account and email the hotel security the account number along with a release statement. I went through this tedious process to get back this paperback book since I had taken many notes in order to assist student athletes in getting possible scholorships.When I did get the book delivered to my home, I was astonished to find out that this very light weight paperback book cost me $36.04 to be delivered to my home (extra costs due to add ons to the shipping requested by the hotel like scheduled delivery time and a signature request according to the Fed Ex representative that I spoke to).I was very disappointed also that when I called the Seneca Allegany Customer Service line and left a detailed message before setting up the Fed Ex account, no one ever returned by call on their Customer Service end.We will think twice before making this trip again and will choose to spend our time and money elsewhere.
Mask mandate reinstated the morning of our check in to the hotel and reservations for dinner. Forced to wear mask. Occasionally security requested adjusting the mask to cover my nose while I sat by myself gambling. I stopped gambling and my husband and I went back to our room. The rooms are beautiful and the service and food in the restaurant and buffet was excellent. I will not return until this draconian masking is done!
Beautiful location, staff were all helpful and kind and our room was great!
Im not a big casino person, but enjoy spending time here with friends who are. The rooms are really nice with great views, the staff is very friendly & hard-working, and I really like the little restaurants they have. I enjoy the few games I do play, and even usually walk out a few bucks ahead.
Nice rooms, reasonable priced, long wait for Cafe due to employee shortage. Buffet open with very limited items, still 23$ person, not worth it. Specialty restaurants only open few days. Slots very tight and bonus payoffs small. Free drinks while gambling, tips welcomed. Stay n Play pkg great, hot tub and pool nice
This is our favorite casino! The slots are generous and therefore fun!Tables are busy but you can always find a seat.Staff are friendly and helpful.The Hotel is fabulous! The furnishings are pristine. Great rooms with all the comforts of home.
Very beautiful and clean resort. Amazing!!!! My only suggestion for those who use a third party booking for the resort is to inform guests of fees prior to them booking. Worth every dime, every dime, and I will be back again. Just the $20 resort fee that I was told about, the price of the motel which I was informed about, and then the $100 hold which I wasnt told at first about was the issue. Again, now that I know, still worth it. And you do get the $100 back yes, but to charge someones card without tell them the fees is were irate guest start to form. Please let them know before charging the card. Still a great resort.
Positive: The bathroom was really nice. The room service waiter was very charming. Id recommend this hotel simply because its convenient if youre at the casino and are drinking. Negative: The beds looked lumpy, one of the (white) coverlets had blood (?) stains on it, carpet was in need of a deep clean, room smelled of cigarettes, & for the price, all the furniture should have been in way better shape and/or updated. No WIFI connection.
First thing when we walked in the door, we were instructed wear a mask. The door man stated that mask mandates went into effect again yesterday, but yet there were people sitting with straws on their mouths and no masks.Masks should be a personal choice, NOT something used to control others !We travel from Erie once a week and spend 2 days each time....definitely lost our business !!Will travel the extra 45 minutes to MGM in Ohio
The beds are very hard and the pillows are very soft. We spent $300 gambling and did not win at all. The rooms are nice but not worth $300 a night. The restaurant was good the main buffet is closed. I heard a lot of people complaining because they dont allow smoking inside. It was still fun. Also the pools and spa are closed indefinitely!
Awesome deal for $65 for one night. At that price, you expect run down rooms. This was not the case. The room was clean, well decorated, and modern. The staff were very nice from check in til check out. We ate at the Italian restauarant. The food was delicious and our server was attentive. Great overall experience! I also recently went to the thunder buffet and it was great also.
Nice hotel rooms. Nice casino, I didnt do well but two in our group did quite well. Weird rules on serving spirits near, they cant, have to load the drink up with ice. Dinner at the Western Door restaurant resulted in a mix of reviews in our group. Stay away from the Sea Bass unless you like a clam broth, my wife didnt, piece was svelt too in my view. I had the bone in rib eye and it was tasty but wasnt cooked uniformly, Pittsburgh Rare, near the bone was unexpectedly done more, like medium. Good service and friendly staff. We had a good time.
Went to a concert there. It was a very nice venue.
The food there is expensive, there is a very long wait to be seated, and is second rate. Point in fact I didnt even take pictures of the food as it was so poor. Avoid the buffet, it was horrid.The gambling is okay, could be better. They have a lack of covid precautions for the slots. I would say the crew I dealt with at the craps table was very cool, easy going, and I enjoyed my time with them.
Positive: The room was beautiful, spacious and clean. Very nice! Negative: They charge resort fees which lets them advertise a lower price than what you really pay. Common hotel scam nowadays. I would rate them higher if not for this.
Nice place, but hard to win. Better chances for me at Pressure Aisle. And better free play. You have good service, fine food but I am there for successful slot action.
Great room even though shower doors let water all over bathroom floor
Fathers Day dinner... Restaurant food, staff all very good
Went for my birthday really recommend the steak house inside this locations was the best steak Ive ever had. Rooms were clean for the most part. Seemed short staffed as it took at least 45 minutes to get a drink from waitresses and around 10 minutes even when at the bar. Other than that friendly staff and fun atmosphere
Our stay started off really well with most of the staff. From valet staff to our bartender Ashley, and a manager Steve, who accommodated us when we had an issue with service in the casino.I was playing at the tables and my husband was sitting at the bar socializing. I had been spending quite a bit of money at this point.... the servers were understaffed, over worked on the floor. I could not get a drink. I even waited 40 mins at one point before I got up and got my own. The problem was, the drinks from a server would cost $4 while your playing on the floor, and if you go to the bar to get your own, it was $14... That was ridiculous, so I asked to speak to a manger, so they sent over two security guards. That didnt make any sense either. The security guards were not helpful!!! While I was explaining to them the issue, two women decided to interfere in our conversation. They seemed to be either workers off duty, or some how related to the facility, as they twisted my complaint and started rudely commenting on our issue, as if we were in the wrong. The security people, older woman and an older man, did nothing to control their interference, and at one point the older woman/security person, went over and spoke to them laughing about something while staring at us. This was the most uncomfortable and unprofessional experience I had ever encountered. One of the women even started swearing at me at one point, and threatened to come after me!!!!!The security finally got us a manager, who did defuse the situation, and did comp us for our problem. I have never experienced this kind of issue while trying to enjoy a get-away with my husband for a special occasion!!!!
This is a nice casino and hotel. Its snuggled right against mountains.The pool is great and has great views. The hot tub is outside with a nice deckAll the rooms have been remolded and are the same. The beds are brand new and super comfy. There isnt a desk lamp but a light overhead, I dislike this feature. The new chairs are leather, for me not too comfortable. I do like that there are built in plugs for your electronics.There are a variety of restaurants. The buffet has a wide selection of foods to choose from but a little expensive, $30. And, its only open half of the week. I like the cafe on the second floor, good options of food choices.The casino has a wide variety of different games to play. Alcohol drinks are free!!Overall, the staff is friendly and helpful.
We just stopped in because we were in the neighborhood. Played with 60$ at min bets and left with 20$, but had fun, had a drink, waitress was very nice, drink was free. We gave ourselves a 2 hour limit, so left with some cash in hand. The games were up and down, cant expect much at min bets, but won the minor jackpots a few times. It was a good adventure. Casino was clean, masks required, there is a smoking area.
Fun afternoon of hanging out with friends, and the cafe served delicious food, my only issue was the cardboard straws 😮💨🤮
It was a nice time. Unfortunately, our beds were not very comfortable at all. Lots of tossing and turning. Not sure if it was because it was a smoking room or what but not great beds and bedding. Other than that though our casino/restaurant experience was great. We had a blast. I supplied a pic of the view from our room.
Check in was quick, although I went to check in while hubby sat in the car with the luggage, but because the reservation was in his name, he had to come in with his ID, which seemed a bit too picky but it wasn’t a big deal. Our room was great, spacious and clean. Great shampoo and skin lotion. Due to Covid they don’t clean the rooms and we were there for 5 days, so we got extra supplies and emptied our own trash when we saw the housekeeping in the hall. The lines for the cafe were long and moved very slowly even though there were plenty of empty tables available- maybe a staffing shortage ? So try to eat either earlier or later if you are in a rush. If you choose to wear a mask, you have to remove it when entering the casino so the cameras can ID you. Everyone was super pleasant and accommodating. Parking is free. We enjoyed our week there.
We went for my Birthday. Since I booked through a third party communication wasnt the best. We didnt get the specific room we asked for. The person at the reservation desk was unkind. I understand its a weekend and they were busy. But her customer service could have been better.
👰🤵💍💐🍾🍰💒Got married here last Saturday 9/11/21. Due to extenuating circumstances we had to change our venue. Was beautifully decorated by loving family members. Made our day memorable. Small n intimate ceremony. Officiate was awesome and service was great! So many congrats from staff and visitors!
My first time there . Wonderful experience . Baffet dinner was out-of-this-world . Machines were SO much fun . But , the companionship of my sister was the cherry-on-top . And , we both won a little bit .
I had a wonderful time here. The room they had was huge. They had big gigantic humongous hot tub. Great place to relax. 🙂 Staff were friendly too. The pina coladas here taste amazing. ❤️ Windows were squeaky chirping clean. Much better than Seneca Niagara. 🙂
Made a trip of this place for my birthday. The food was AMAZING - had steak and shrimp. Service and taste were fantastic. The room? Quite the opposite. Most definitely not a non-smoking and the smell was overwhelming. If you are not able to handle cigarette smoke/smell, I would not recommend this casino - stick to the ones that mandate no smoking. I understand its preferential, I was just ignorant and unaware they still had smoking availability. Slot machines were not kind. Blackjack went much better.
We had the best time. Excellent service and staff. Great machines.
Nice. Food was only warm not hot at the western door but was good. Normally very nit the case. Brittany our server was good and helpful. Not to mention friendly and cute
Always great fun,great rooms and with great room service cant go wrong , and if youre winning, great times
Went for the Bare Knuckle Fight. The rooms are a little expensive and then fact that the restaurants close at 10 is a little disheartening. But they do have the 24hr cafe on the 3rd floor which was more than accommodating with different types of food. Also there was a munchie buffet that had wings, nachos, fries and a couple other things for $20 per person.
Its a awesome place to stay and have fun. Very clean, neat and a awesome staff thats there to help us.
Everytime I come here Im never disappointed! Its nice and clean and lots of fun!
Positive: Comfortable bedding, room size spacious. Clean!
Thunder Mountain Buffet. Wonderful dinner for Father’s Day. Great service.
Very nice and friendly casino. Free drinks on the floor. wish they came around more. They need more slot machines open. I was at the Seneca cafe and me and mom, get food here all the time to go and we take it up to the room. For some reason last Sunday they didnt want to give it to us till 10pm. which makes no sense. its says take out 24 hours and we did it before in the past we get our food at 7 or 8 or 6pm. 10pm is late for dinner. we had to the leave the casino to go down the street to a pizza place that wasnt that good. I think since we give them money and i always stay the night here at the casino we should be able to get food to go whenever we want. they only have Seneca cafe open and a steak house. A lot of stuff is still closed.
My husband and I stayed for our anniversary. I must say, after reading the reviews before we went I was thinking about canceling. We didnt and are glad. We stayed in the new tower corner suite. It was a beautiful room, clean and quiet. We both won at the casino and the Seneca Cafe restaurant was great for breakfast. Management was present at the restaurant and was even assisting. Nothing was too busy or crowded. I even spoke with customer service before going, who was also great. My only complaint was when we were in the casino we werent offered a drink, but there was wait service running around, so I couldve asked for one. We will most definitely be back
Love to get away. This is the view from our room. Beds and bedding was delightful.Didnt win anythingDisappointed in options to eat. That is because short staffed. If the other restaurants had been opened it would have given us options. Will go again
Here on our honeymoon. Western Door is amazing. Cafe is horrible for waiting. Their system needs to change. Seating staff moves at a snails pace. Long line and people getting mad in line. Then priority members come and are seated before you even though you waited long. Not all of us are super spenders. Not looking forward to the line tomorrow.
Nice and clean, but, if you like winning.. Good Luck!
Only one restaurant open. Waited an hour in line to be seated. Servers were way too busy. The young girl working Express Cafe ... Jordan...was exceptionally friendly and helpful to me on my visit there with a question. Rooms clean. Unfortunately too many new slots have taken the place of old favorites for those if us whove been going to casinos for years. Employees of casino all very nice...from check in to check out.
Its always a Great& FUN TIME!! Also theres a lot of things/events going on ALWAYS have had,exciting times!
We have been going for years a nice get a way..only 3 hrs..free drinks.
Excellent dinner. Im not a gambler but my friend lost 80.00 in no time at all.
The stay was great. The resort is amazing! The casino is the worst one I’ve been to. I don’t think I’ve ever been to a casino with payouts so poor. Avoid it unless you’re just up for giving away your cash.
Positive: Room was roomy enough. Loved the shower- it was easy to get in and out of. Negative: We were there for 8 days. Room was not cleaned the whole time we were there. Was told because of Covid. Had to ask for clean towels,sheets, trash bags for the waste basket, etc. I could not get the Wi-fi to work on my I-pad.
Dinner at the Western Door was excellent, great service food was was superb. Gambling was fun and the Casino staff was helpful and attentive. We find the resort staff to be less than helpful and we seem to be bothering them. (Not the first time we have found this to be true) but as we have to deal with them very little it didnt put to much of a damper on the evening.
We felt like prisoners. My friends and I went there for my friends birthday to have a relaxing weekend and we were harassed most of the night. We tried playing games on the main floor and we were told to go back to our room. We tried ordering a bottle of wine and they didn’t allow it to be sent to our room. We did nothing wrong. We dressed up funny for the birthday celebration and got judged by our appearance. They were so nasty and rude to us for no reason. We didn’t cause any trouble or harm anyone. We were just trying to have a good time. Don’t come here if you want to be babysat all night.
After waiting 30 minutes in line, the Cafe refused to accommodate my request for a vegan entree even though theyve always done so in the past. My friend could not eat her beef on weck because it was too dry to eat. None of the staff appeared to be enjoying their work. This place certainly has changed and definitely not for the better.
Always a delight, located in the mountains, hour plus drive away from anything, provides a laid back relaxing stay. At the moment, staff shortages led to only 1 restaurant being opened, but they are saying that should change shortly. Overall this one never disappoints.
Positive: The sheets!!! LOVE ironed sheets and rarely find them. Spaciousness of the room and bathroom. Love the make up area. The black out curtains were truly black out curtains. We loved staying there!
Modern and spacious rooms. Friendly staff. Free parking.
Bingo is worth every dollar, and the casino is lots of fun.
Very beautiful resort. The rooms are like new and very clean. Did very well at the slot machines. They paid off well and often. Outside is rural but very scenic. The indoor pool is small and shallow. Not good for laps. The hot tub was large and outside and very clean. Easy garage parking and hotel entry. Use the free vallet service if you want. For a complimentary room this stay was fantastic. Will definitely return.
Positive: Ordered room service took only 30 mins hot and fresh. Negative: Our room had no bath tub but had a nice large shower
Beautiful mountain view, just ask for it. They have a smoking floor if needed, pool and hot tub, Casino high class dinning or chill dinner. My only complaint is the pillows were too soft lol but if youre into that no need to bring a pillow.
Tried to rob me won some money they said I was to intoxicated to be on the floor said I needed to buy a room for 400 dollars said no went to leave and the police were called was under the limit just so wrong.
Stop in here once a year while on vacation. I go to several casinos throughout the year. Vegas, Reno, the Dakotas and other places. This casino is comfortable, large, and well laid out. The only thing is that the dealers are not very happy or Ill say friendly. Not sure why but I have noticed this over the past several years. Other than that, good to go
Room was clean and casino had friendly service. The Fire Lounge around 6pm specifically was awful. Waiting over 20mins for ketchup and a drink for my husband and wound up going to the bar to get the ketchup myself, after asking 2 servers. By then the food was cold. They completely forgot our appetizer. Blamed the cooks every time an order of it came out of the kitchen and it went to a different table, all because we merely requested no tomatoes. Told them to forget about the nachos. Ordered room service later at around midnight, to again get rid of our nacho craving, said itd be 30-40mins. Totally fine. Until over an hour later my husband finally called and they had crossed them off. Food service in a hotel is a huge part of business. Sad experience.
It was nice on the inside. I didnt gamble but the buffet was amazing.
Casino was nice, very clean... but, eat before you arrive!Not enough seating in main restaurant to accommodate guests (reservation only, booked weeks in advance). Tried smaller restaurant, and they served some things buffet-style (dry pork chops were the highlight! Lol)
Hard to win at slots. Very tight machines. Poor bonuses if you can get one.
Not sure if anything has changed since last weekend, but MOST people werent wearing masks or distancing (which conflicts with safety measures/info on their website).Pre-pandemic I would have given this place 5 stars, because their buffet was awesome.Wouldnt recommend now.
If you smoke and would think it would be nice to have a smoking room dont do it. The room smelled awful and my wife could not sleep. The place has not been updated in some time and just felt dirty. We stayed one night and checked out very early the next morning.
Food good , clean machines played a little, 5.00 blackjack tables.
1st time here , no hosts walking the floor ...no waitresses to be found...we sat for 40 min in the same spot and not one waitress or any employees walked by except security.I want to lobby to find out where I could at least get a soda...only one vending machine in the place ...11th floor and it did not work.Room is very nice , very clean ...but poor management on casino floor .
Spent this past weekend Sun - Wed ( our honeymoon) was very relaxing and all staff were outstanding & very knowledgeable of their position. Loved it & definitely will be returning frequently! Food was also amazing😊
Positive: Room was very spacious and clean Negative: If we were not next to the ice machine and elevators we would have slept better. Very noisy because people are up and about all night.
Right off of I-86, the Seneca Allegany Resort is a conveniently located hotel with dining choices and entertainment. We chose it for the 8 Tesla superchargers, which are closer to the casino than the hotel.The rooms are spacious and the king bed was very comfortable. Views of the hills are stunning.Self-parking is free. You park in the garage, take the elevators to the 1st level, and walk to the hotel elevators to get to your room. There is an entrance from the garage to the casino.There seems to be little else out there, so you eat on the property. Being an off season that was either the casual Seneca Café or the pricey Western Door Steakhouse. Time to be seated at the Seneca Café was long but service was attentive after that. There were no shows at the time, only the casino games.
Really nice rooms in a beautiful location, good food choices from fine dining to casual (but could use a Tim Hortons). Large gaming floor, bars, and event center. Easy parking and check -in.
This was our first time there, they give you $15 in free play (slots or tables). Their reward points system gives you 1 point for every $170 circulated, seems low to me. Although we didnt walk away winners, we still had a great time. They have such a wide variety of games and several blocks of the popular ones, we will be back!
The gambling was ordinary. The drinks were watered. The food was “eatable”.It is a truism that professional drivers know all the best restaurants—despite having a massive, truck-sized parking lot—there was only one truck parked here.
I went in with $100 bucks, played for almost 4 hours on slot machines, had a few complimentary rum and cokes, left with $310.00. I would say I had a good time! Staff very friendly too.
I love this place. The rooms are well taken care of. The shower is amazing. The food options are also well above standard. The casino here is fantastic. I literally have nothing negative to say about this place. I would recommend it to anyone.
Smoking is allowed inside and some hotel rooms. We do not smoke, so a draw back. Room services and Starbucks on site. Nice pool and hot tub. Rooms are large
Was given a room that when we opened the door was obviously not available for guest and under going construction. Front desk was very apologetic and asked if Id come get a key to a new room. Didnt have anymore queen suites available so upgraded to a king suite and the room was beautiful. Bathroom stocked with all the goods youd possibly need, room was clean and all employees were really nice. Cable channels amd TV reception could be improved but for me, I had no need for that anyways.
Normally I think I’d give them at least a 4 but the buffet was cut down to a mini and upon approaching the counter the waitress standing on the other side proceeded to stand the like we didn’t exist for literally so long it felt awkward and we decided to turn and go to little ceasers lol also the place where you get the player cards the lady was very short with us until she realized it was my girlfriends 21st birthday then she seemed to brighten up a little bit but too be honest we were kinda lost and couldn’t really find anyone that cared to help us except the lady at cashier desk, she was a gem! She saved our trip with her kindness and I’m so thankful for her! We came back to hotel and went back when shifts changed though and it was like walking into a whole nother place! The people working were so kind and we turned out to have a great time as well as getting some life changing good news while we were here!! It’s definitely a really cool place with giftshop that has all kinds of neat things!
I always love going there with the DVL group. I didnt win any money but it was a good way to relax and have fun. Im going again in November with Cardinal Connections. The buffet was good. You have to be there to see the beautiful views
Rooms were twice the price that what was offered online. Offers valet parking for a $5 fee self parking is 1/4 mile from the doors. Hidden fees. Check in was difficult so much noise from the casino floor we could not hear the clerk (who did not compensate when it was obviouse we could not hear him). Carpeting in room was very old and a bit discusting
Normally I like this casino but went on fathers day and ordered their fathers day special for $26.00 and it was awful. Chicken was so over cooked you could use it as a hammer. The ribs well no bbq sauce on mine didnt take the membrane off and mostly fat. Corn was burnt and we all got up without waiting for desert. My opinion if the casino pays for a great chef then you get a great chef.
We visited The Cafe for a meal that was not worth standing in line forever waiting for. My beef on weck sandwich was so dry I was unable to eat it (it came with no au jus). The waitress made no attempt to apologize or compensate. It was really disappointing.
If youre not ready and staffed to open please dont!I love this Hotel / Casino, but after the Pandemic they are clearly not staffed and ready to go!!One Restaurant open, 1 hour and 40 minute wait time to be seated, short staffed, and dinner was awful.Such a beautiful property and great staff, too bad to be tarnished by a terrible experience.Looking forward to my next visit when things are staffed, open, and ready to go.
Very nice room. Meal at the Cafe was plentiful but average in flavor. One thing I didnt like is I booked through priceline but they added a $20 charge so Priceline didnt save me anything.
I love everything about this place its very very very very friendly and comfortable atmosphere
Overpriced food at upstairs restaurant. Cold food and 40 minutes to get one sandwich.Dont waste your time and money.
First class entertainment. We go for special occasions and seneca allegany never disappoints. Good food, good drinks, fun gaming, bright upbeat atmosphere. Its a lot of fun.
Everything was great I went with Susan Maloney this past weekend which was October 1st to the 3rd. The suite was beautiful and they gave me a rollaway bed in the living room since I snore LOL not that bad but the only thing I was a little mad about was what I ordered in the west Room restaurant I only got a half an order because they were very expensive and $40 got you like six of them. The only thing is they didnt look like king crab legs they looks like snow crabs but they had the sharpness on them but they werent big enough to be king crab legs unless they were Dwarfs. They tasted okay but they werent the same as what Im used to because I make them myself too. Just giving you a heads-up about those. the steak that my friend Susan got looked wonderful next time I will get that. I also ordered the steamed clams and they were really good. The only disappointment was my crab legs which I enjoy so much LOL but your place is beautiful and I am so happy I went with Susan we had a blast. Keep up the good work. Thank you so much for an enjoyable weekend.
The Fire lounge had Absolutely the worst service I have ever received. The atmosphere was great. The mixed drinks were under poured and were not served with a smile. And to add insult to injury the policy to serve food with drinks is understandable. But when a person orders chips and salsa and waits longer then people who order actual means there is something wrong. Wanted to leave after terrible service but had to wait over 45 minutes for our chips and salsa which we paid for. Honest the absolute worst experience at a bar/ lounge I have ever had. If I could give a negative rating I would
Positive: Everything was perfect. Negative: because of a shortage of employees in the cafe it was only half used and it took a half an hour to get a table. but once at the table the food came out fast and hot
Very nice rooms but not much on the serves. The 3 nights we stayed there they came in once. No freash towels just made the bed. Wasnt worth the price we paid never stay there again.
Place was just about empty spent 20 minutes and 20 dollars to walk out 80 to the good! My kind of 20 minutes!
The hotel was beautiful..its the guest that are rude, especially when drunk. Someone pushed me in the elevator so they could press the buttons in the elevator..a simple excuse me wouldve been just fine but nope! Beware of the drunk people there, extremely rude
Very nice room and customer service. Our fridge wasnt working well and within 10 minutes housekeeping showed up with a new one. Food was a bit pricey and no continental breakfast, as advertised.
Great steaks at the cafee on the second floor. Truck parking available. They should retire the old guy letting people in in the casino area.
Everyone in this casino is rude. The hostess at the cafe literally yelled at 3 couples. The entire staff is unfriendly. The room was nice but the water in the shower was lukewarm at best. The slots were so tight that you couldn’t even get free games. No one was hitting. The dealers were not friendly like at other casinos. This was the worst casino weekend I have ever experienced. Happy Anniversary to me. NOT
Not crowded plenty of elbow room loose machines fine dining plenty of parking
Wonderful staff and gorgeous rooms. Definitely worth the trip.
Total reviews rating 4.2
199 Reviews for Seneca Allegany Resort & Casino 2023:
Review №1
2022-02-23The hotel room was very nice.. favorite part was the bed. It was soo soft. The buffet was good.The restaurant upstairs…the waitresses are very friendly and knowledgeable about the menu. They have roulette table, it’s sad the electric roulette is in the smoking room. Hopefully they will get another and place it in the non smoking area. Lots of slots. The gift shop is so cute, it has a variety of items to choose from. Staff very attentive to your needs.
Review №2
2022-01-30Starting out, we went to park in covered car park where it is free which was nice considering the time of the year and the snow. Everything was clean and well maintained the casino was smaller then I thought but still had all the games and tables youd want or expect. They had multiple bars on the gaming floor. There are restaurants and a Cafe place along with a buffet. We had the buffet which was nice and food was good. Our room was on the 9th floor with a nice view of the gorgeous surrounding land. The room was spacious and comfortable as well as clean. All in all it was a pleasant place to be and we really enjoyed our time. The only things were the size of gaming area and the size of the buffet which were like I stated on the smaller size dont know if there would have been much to keep me occupied for more then a day or two tops.
Review №3
2022-05-28Very much enjoyed our stay. The room was fantastic 👌 room service was fast and extremely friendly. Food was good. The gameing floor and whole place overall was very clean, every person from the staff that I interacted with was pleasant. I actually left up $128. So thats always nice. I will definitely return in the future. Yes I would recommend a visit to this facility.
Review №4
2022-06-05Great place to relax and play a few games. Lots of slot machines and tables. They have craps, roulette, blackjack, and a few other table games. Usually quiet and not busy even on the weekends. Fairly small so there isn’t too much walking or getting lost. Special room for if you want type smoke while you play. High roller rooms available and a great event center. The bar is a nice place to sit and relax and the drinks are good. Sometimes there is live music and the bands are decent. Always have pretty good luck at the tables here but the slots kill me every time.
Review №5
2022-06-12Didnt stay this time. One time we did room was good. Drove 45 minutes to play at the casino and go to the buffet. Buffet is now 30 dollars a person and isnt worth 10 dollars. Cold food was warm and hot food was cold. Food was tasteless. Couldnt eat it it was so bad. Will never return to that buffet.
Review №6
2022-04-03Room was really nice. Clean and comfortable. Staff was nice and helpful. We were there on a March weekday so it was pretty quiet too.Pool closes way too soon (I think it closed at 9:45!?!? (We arrived in time for a late dinner, got settled in the room and the pool was already closed). Hot tub is closed if temperature is below freezing. So, missed out on that too. (Too bad, I had chosen this hotel because of the hot tub and it was off limits - and probably often is from late fall to early spring. Wish theyd mentioned that in the literature).But, if you just want a comfy room or room and casino - fits the bill!
Review №7
2022-03-23Booked hotel stay for 2 nights online, 3 weeks later arrived at the hotel. Once we arrived we were floored on how beautiful the place was. Free valet & bell hop included with hotel stay. Room key acts as elevator pass to access hotel floors 3 & up. Basics 2 bed room comes with small coffee pot & refrigerator. The room was clean and big. Nice bathroom. The beds were comfortable. The gift shop was cute and reasonably priced. The casino has nice layout and as long as your gambling they offer free drinks! My mom had coffee and I was drinking vodka. The slots were entertaining. The Buffett was pretty good and the staff was very friendly.We will definitely return.
Review №8
2022-05-24Ate in the Cafe it was excellent. 3 sisters at Niagara could learn a lot from them. Food is very good service very good in spite of the fact that is was very busy everything moved smoothly. Only 1 hostess seated customers and got drink orders. At Niagara 3 hostesses just stand around not doing much of anything but socializing among themselves
Review №9
2022-03-30Very nice resort. Had a great time. Very reasonable prices for the hotel for the night and when we decided to extend our stay another day was offered a complimentary room stay and some free play points. The indoor pool and outdoor hottub was fantastic. Room service in the middle of the night was superb, quick, and reasonably priced. Staff were all pleasant and helpful. Overall a great stay for a quick getaway.
Review №10
2022-06-09We ate at the Cafe for dinner after my nephews kindergarten concert. There was 9 of us. The lady seating us was not pleasant, but our waitress was amazing. I believe her name was Tabitha! She was quick, she took our orders without even writing anything down, made sure we always had refills and our food was amazing! She deserves a raise :)