Serenity Garden LLC in Schenectady
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Schenectady, Schenectady County, New York, US
- Monday:9AM–1PM
- Tuesday:9AM–7PM
- Wednesday:9AM–1PM
- Thursday:9AM–8PM
- Friday:9AM–7PM
- Saturday:9AM–4PM
- Sunday:11AM–4PM
My massage was great with Shannon Nails and toes were horrible for my bridesmaid. We all had to go to different shop to get them fixed and when we did they had to cut down the toe nails and all had to be refined. We did let the one nail artist that did the nails about what was wrong they said its how they do it n it will come out good. They left the nails all around the skin with the anc powder which is purple by the way ans they didnt clean us up. My nails had the buildup underneath the nail. We were not impressed especially seeing the price we paid. We did tip because thats how we were all taught even for bad service but never again. Now my girls have to go and spend more money to get there nails redone.
This spa is the worst I have ever been to. The owner is always short staffed and can never accommodate appointments. When an appointment is made, they call and cancel. I got one massage there and the owners hands were ice cold during the massage. She is rude and does not have any customer service skills. I would NEVER go here again!
I had a great experience this morning. I had a deep tissue massage and I feel wonderful. Imaculate and quiet, everything looks fresh and new.
I had a massage and it was wonderful. Very nice and clean place. Definitely will go again.
My Swedish masssage was wonderful! Marjorie really worked to get rid of the tension in my shoulders and it felt fabulous!!
Excellent deep tissue massage!Meg is the top of her class.
You really have to like a very light touch for a massage.
Marjorie is amazing and delightful. Hours are great and being able to schedule online is very convenient.
Fabulous massage by Shannon. So sad to know that shes moving!! :(
Shannon gives the best deep tissue massage.
Very nice and relaxing massage!!
Nice place. Clean, comfortable and the people in there are so nice.
I love it .....I work there !!! Lol
Just waste of time. never again.
Shannon is an amazing masseuse
Massage is great
Great massages
Nice friendly atmosphere
Very friendly
Total reviews rating 3.6
29 Reviews for Serenity Garden LLC 2023:
Review №1
2020-03-03Its ok. The owner was not very friendly. The spa experience was moderate. Dont know if it was because we were a Groupon customer or otherwise (this shouldnt matter anyway).
Review №2
2021-04-26Purchased a massage voucher around January. I was not able to get in until 4/27/21 after several attempts to schedule. I ultimately had to make a FB post, which they later removed after calling me. Less than a week prior to my appointment, Marjorie emailed me she was not available, but could do the Monday prior, 4/26 same time (3 p.m.) I confirmed in my email that I was approved for the time off from work and would see her then. Fast-forward to my appointment. Place was closed. Marjorie happened to see me standing in front of the locked door and said: Can I help you? I informed her I was there for my 3 p.m. massage. Her reply? not today, your not! Huh???? She lets me in. I start recounting our email exchanges, which he has no memory of. I had to read them to her since she didnt have her glasses. She is getting increasingly annoyed with me. She grumbled she would be backed up now. She stated her concern was she has a 3:45 appointment. Okay, but I am standing in front of you, in the time slot YOU SUGGESTED, since your rescheduled, I left work early, and youre annoyed with me? She tried to call her next client, but complained she didnt have a number for them. Not my problem. She said she was not able to see me, gave an empty apology and off I went. No refund offered, no attempt to remedy the error. Unbelievable. Dont waste your time. Theres plenty of other professional facilities that deserve your money.
Review №3
2021-04-02I waited 3mo.s + for this apt. It had been canceled once, n was told to reschedule, online, but she was prety booked up.made another apt 4 more weeks.arrived on time n was told I was late. Apparently she had sent an email the day before n chg d the time earlier. She was extremely rude n unprofessional. I felt like she could actually hurt me more then I already was.I walked out , after reading the reviews I would advise anyone interested in her services to look else ware. It may be in your best interest..
Review №4
2020-12-29The owner is very rude and unprofessional. The massage was awful. I mean the absolute worst I have ever had. Not sure if it was because I was a grouppn customer or she was just having a bad day. Spend your money else where. So many great places in the capital region. Do not waste your money!!!
Review №5
2021-01-03I got a Groupon from them and have been trying to set up an appointment for a deep tissue massage. I tried calling and email. They called back one time (days after I called them) while i was at work. Called them back and still haven’t heard back from them. So I emailed them and they didn’t reply. Terrible service so I am exchanging my groupon to go somewhere else.
Review №6
2019-05-25The facility appears clean and Meg was friendly and professional. My negative experience was due to the walls in the room which I was receiving the massage being extremely thin. You overhear conversations from the salon, reception area and flushing of the toilet in the adjacent bathroom. My 60 minute massage starting at 9am was finished by 9:50.
Review №7
2020-02-18I purchased a groupon for my wife at Christmas and when she recently called to book the woman who answered was rude and told her the soonest she could get her in was May during the work day then June but she may be in Tokyo... she would see. Obviously my wife has no interest in going now. Thankfully groupon was able to refund the purchase price.
Review №8
2019-01-08Wonderful atmosohere, great services. Meg was so nice and absolutely amazing at what she does. I will absolutely be recommending Serenity Garden to friends and will definitely be back.Note: I used a Groupon for a massage and had to reschedule at one point and the staff was very accomodating and kind throughout the entire experience.
Review №9
2018-10-08Poor service- they only had one massaging oil/cream and they HAD to use it to have the massage. The oil/cream had nuts in it and I have an allergy to nuts. So I was not able to have my massage. Not to mention it wasn’t until after I got there that I was told the information.
Review №10
2016-10-15I had a scheduled appointment, found a babysitter, paid them... Got there, only to find out that she wouldnt work on me because of my kidney problem and I needed a doctors consent.... Maybe they should screen you ahead of time, so that I could come prepared. Im not angry, as I understand it was for my safety and hers. However, being out money for a babysitter AND going all the way to a location for something relaxing, just to be turned away.... Hoped to get rid of stress and only ended up with more!