Shake Shack Harlem in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Health and safety
Popular for
Accessibility
Offerings
Dining options
Amenities
Atmosphere
Crowd
Planning
Payments
Site: https://www.shakeshack.com/locat...
- Monday:10:30AM–10PM
- Tuesday:10:30AM–10PM
- Wednesday:10:30AM–10PM
- Thursday:10:30AM–11PM
- Friday:10:30AM–11PM
- Saturday:10:30AM–11PM
- Sunday:10:30AM–10PM
The food was not good. I had a cheese burger (looked more like a flat burger) and fries..EXTREMELY oily.. My cousin had the chicken nuggets ..EXTREMELY oily...I asked for a little sautéed fried onions on my burger and I was told they did not do that, they only are given raw.I have had Shake Shack at other locations in Manhattan and was always able to get cooked onions on my burger so that was bit confusing for me.I had a vanilla milk for the first time and I will say it was really good.125th street Shake Shack location, I will not go to again.
We were looking around Columbia campus when we stopped here for lunch. It is so tasty! I loved their burgers and the Shack-cago dog. My husband thought the burgers were a little small but I liked them. I order the black and white malt shake. It was so creamy at this location but I ordered it again at the airport location and it was less creamy and more icy. My husband got the root beer float and loved it.
The woman that took my order was very nice. It was the man that gave me my food was the problem. He was rude & my fries was ice cold. I went there Tuesday night after working all day & going to class. I was excited about having Shake Shack. He ruined the experience. I asked for cheese on my fries & an extra on the side. He practically threw my food at me & told me I cant have both. I explained to him that I get both all the time & I pay extra. So nonetheless, my meal was ruined & he messed up my evening with his rudeness.
I observed one of the staff members approach a very humble gentleman, who I believe was a delivery person, for like door dash or Uber or something. The mans order seemed to be delayed. The man , although he was a delivery man, simply needed to use the restroom. The staff told him him he didnt buy nothing , becuawe the bathroom code was at the bottom of a receipt, he couldnt use the bathroom. Well if he was picking up a delivery, technically doesnt he have a right to use the bathroom? Anyways the food was good and the other staff were professional. Maybe delivery persons should be allowed to use the restrooms. They are making it possible for the restaurant to have food purchased to be delivered. So sad, turning someone away,just because they needed to use the restroom. I was BOTHERED BY THIS. So unless a person is buying , access to bathroom is denied. Hmm.
Coming here since they first opened, it was okay before covid. I like that they had a security guard at the door, but he was useless, didnt even open the door for me.The Korean menu at Shake Shack was okay.It didnt taste like much, it wasnt very spicy, need it to be more spicy.The 6 Piece chicken was okay, had pieces of bone in one. One out of six isnt bad, but not suitable for children.
Im stoked I no longer have to go downtown when Im craving some Shake Shack. This location was the former location of the Applebees that was on 125th Street. I was surprised the seating area was limited as the Applebees was pretty big. The service was excellent i was greeted the second I walked through the door. The staff even assisted my family in locating a table while I ordered the food. The associate who took my order was kind and patient. I was a bit nervous about receiving my burger as in the past I requested my burgers to be well done and it wasnt. But they did an excellent job. There are also restrooms located at this location. I will be returning soon.
Ive been to many shake shacks but this one was different. Food was bomb but service was the best. I felt like I was with family. Super thoughtful, energetic and I felt safe. Safety is a concern nowadays 🙄 but this shake shack is doing their thing. Thank you to anyone working on Tues, Feb 8th at 5 pm. Youre under great leadership and it deserves to be acknowledged.
Room for improvements. Stopped in today an the caisher took my order, repeated it 3-4 times, and it still was in correctly cooked. She was playing around way too much and moving so strangely at the register. I wasn’t sure if maybe she needed to use the restroom but she was not on point with taking orders and I wasted $30 behind it. Everything was cooked sloppy and the entire order was wrong.I left feedback on the website as well.
The person that was adding cheese was touching the wall and he had gloves on that turned me off but besides that the food was delicious and nice and hot people in general do forget the important of germs and bacteria and we all do that we just gotta concentrate more on these things
I was not happy when I realized they used processed cheese on their burgers but the staff was attentive and very nice at the West 125th street Harlem location. My family enjoyed their burgers and thats all that matters. The milkshakes and fries were somewhat enjoyable, but not for someone like me who has allergies and not to mention the milkshakes were of low quality. In the end the food made me very ill.
I received a postmates order that was missing half my order from this location. I called in to speak to the Manger about the quality check for my order. He was very apologetic and personally delivered my order to me. He also gave me complimentary fries and burger cards plus cooked my food over so it was fresh. It was over and beyond my expectations. I didnt get his name but hes a phenomenal manager. I hope he reads this cause I was truly amazed. FYI the food was good as always.
The taste of the food is amazing. There is love in that food lol. No dine in but the to go packaging is neat and organized. The burgers are divine. The chicken burgers are awesome and the cheese sauce on the cheese fries is definitely unique. I would work out some kinks in the pick up process but overall great.
I was required to take temperature at the door however the person taking my temperature did not have his mask on properly. I order a root beer float. Generally speaking this half ice cream half root beer what I received was mostly root beer. When I asked for more Ice cream I was told I need to pay for it.
Cashier was good no real enthusiasm to be at work that day. The person handing out completed orders was extremely rude would not hand me my food even after calling my name for my order and even asked to see my receipt to make sure I paid for what he was giving me. After me telling him NO, you just called my name so you know it belongs to me he proceeded to go to the cashier for confirmation that I paid. I really wish I got his name to report him to corporate. Then I get on my way only to find my food was wrong only thing we got to enjoy was the shake. NEVER EVER returning to this location!!!
I’ve eaten at this particular shake shack occasionally for lunch since it opened and several different times, I’ve noticed underhanded ways I’ve been shortchanged. I’ve been given cold chicken bites on a few occasions and begrudgingly given fresh ones only when I pointed out my concern. “Oh you want fresh ones, okay” as if that’s not the standard. Today I ordered a cran citrus punch without ice and was given one that was most likely diluted with water to fill the cup. I’m not an expert nor do I work for shake shack but the drink became a favorite of mine since it was introduced to the menu and what I was given today didn’t wasn’t the same drink I’ve ordered from any of the other shake shack’s that I’ve ordered from in the recent weeks. Is it not a standard recipe? I wasn’t able to raise my concern or ask for another drink because by the point I had noticed I had already went back uptown to return to work to enjoy my lunch. I don’t appreciate being played or being given less than what should be standard
From the moment that you are greeted to the moment you dine in and leave the experience is exceptional. There was a gentleman (older man) who was very nice and informative about there procedures and regulations for dinning in. He was very respectful and polite. The lady on the register was also polite and took her time to make sure the order was correct. Then we sat down and there is another young lady calling the orders and if your at a table she takes your meal directly to you. Very polite and courteous. The food was amazing the burger was fresh and tasty. The milkshake (cookies & cream) and fries (w/ cheese) were heaven lol. As we left we were thanked for visiting and were wished a well day. I give them 10 out of 10 hands down they know how to follow rules are super nice and the place was nice and clean. The food was fresh and i really have no complaints what so ever.
My stepdaughter and her boyfriend flew back to college yesterday, and they wanted to have SS for dinner with the family before leaving.The app and online ordering were down all day long, so they went in person to order it to-go at 5pm on a Sunday, and the place was absolute chaos! (overcrowded, everyone complaining about their orders being wrong, and a 20+ minute wait for the orders to be completed).When they got home with the family dinner, one of the burgers we ordered and paid for was missing!We ended up with only about 20 minutes to eat quickly together (except for the boyfriend whose burger was missing…he only ate cold french fries with gelatinous “cheese”) to make sure they didn’t miss their flight back to schoolSuch a disgrace!!! This once great small business chain in NYC is spreading faster than Covid, and their quality is decreasing even faster than the infection rate of the unvaccinatedIf this is the future of Shake Shack, it’s an embarrassment to the the entire city and state of New York.
I love this spot! I frequent there often. Last time I went the girl taking my order screwed it up after having to repeat it to her 3 times, and even pointing to the picture on the wall of what I had wanted. When I left and drove away I realized she still didnt give me the correct order. I called up and wound up speaking to Howard, who was amazing, friendly, and had offered me a free sandwich upon my next return to the restaurant. And when I had stopped back in, he was gracious to honor his offer. Such great hospitality. I am thankful for going back, and was able to try the new veggie burger which was absolutely delicious!Thank you SHAKE SHACK for always delivering quality food and always taking the best covid precautions to help keep us all safe!!!
We all love Shake Shack food, but the staff speaks volumes for customer experience. 80% of the staff had their masks hanging off, including the ones handling the food. In these uncertain times of health concerns, thats unacceptable.There was also the issue of an employee that was assigned the front door who kept wandering back and forth, uncomfortably close to customers and forcing the other workers to shoo him away.Finally my cookies and cream milkshake was so over blended, it looked like a chocolate shake with no cookie pieces left. Tragic.
The cashier who look my order was very proficient and professional, when I received the double stack shack burger with lettuce, tomato, cheese and shack sauce and fry it was out of this world amazing 🤩. I would definitely recommend anyone who’s looking for the best burger in Manhattan to go to a shake shack location.
Went here yesterday to get food,made an order on my mobile app,when I went in to collect it,I was told it wasnt ready meanwhile it was already ready and sitting there. I gave a 5 star review because the man that was there not sure if hes the owner or just the manager ( A Caucasian gentleman) gave me new fries and a whole new sandwich,in addition to the ones that were already made. He was super polite and professional.
Awful customer service if you order for delivery through their app. They said the order was delivered but it wasn’t. When I called the restaurant nobody picked up. Just a voicemail where they say they will get back to you within 24 hours. Then I emailed them & they said they would maybe respond within 3 days. DON’T USE THEIR DELIVERY APP THEY WILL STEAL YOUR MONEY!!!!!
The food was absolutely amazing, it is a bit pricey but well worth it. I loved the establishment we visited because it was clean and everyone was not only nice but ensured our food was cooked to order. The service here was amazing, everyone greeted us with a smile and asked how we were. The fries are the perfect blend of crunchy on the outside and tender on the inside. The burger was cooked to perfection and the sauce was incredible.
Worst Shake Shack ever. The delivery guy gave my food to someone else which I paid $72 worth and meanwhile the guys food I got was probably $25 then they wanted me to pick up my food which is far from me . Never ordering from this place . PS you should hire delivery guys that know to read .
The food here is wonderful and I have been ordering from here for months. Unfortunately, the man at the door tonight does not know what he is doing and does not know what he is talking about.When I arrived at the restaurant to pick up the food I ordered online, I gave him my name and I told him I ordered my food on ubereats. Then he told me that I shouldnt say ubereats I should just say I ordered it online. But he was one who asked me where did I order my food from. He was rude and a little aggressive with his delivery too.I hope he wasnt on anything because he just seemed scattered and all over the place.
I cant stay out of this place! I love their hamburger and the sauce. Their french fries are delicious, never soggy, just crisp on the outside & soft and hot inside. I cant have certain things and its sometimes hard to get a hamburger at a place without getting home and realizing they put everything on it that you cant eat. Its bright and lively without being too loud. It does tend to get a little packed sometimes, I like ordering ahead on the app and going to pick up my food when its ready. Friendly staff, and clean.
This uptown location isnt usually as mobbed as the locations downtown so the atmosphere is better for enjoying your meal. This location is laid out nice and is spacious.The food is excellent as usual and serves the best fast-food burger in the city.Service was friendly and quick.The pumpkin shake is spectacular!
I ordered through UberEats and when I received my food, the food was sloppy in the bag almost as if they threw my food in the bag. It’s understandable the order was one of the last orders due to you closing soon but it shouldn’t be a justification for you to throw the food into the bag because you wanted to rush the order to close down.
The Food is what was Expected, Nothing to write Home about But the Staff needs better training on dealing with the Public. Being in a Outfront position in such an establishment means that you should have already learned How To &/or Have been trained to leave whatever issues you have at Home. Im a Customer looking to spend my revenue and enjoy a Meal. Not visit your establishment to deal with a employees personal/emotional issues.
The surrounding area is a bit sketch, but this Shake Shack is really good. Service was timely with a smile, they checked to see if I needed anything and even threw my trash away once I was done. Most importantly, my hamburger and cheese fries were cooked perfectly.Comfortable space. There are large televisions throughout as well.It appears that they hire local Harlem natives, which I think is fantastic and so appropriate. Will return.
Best $30 I ever spend on a dinner for two! I love how they treated me as I walked in and asked if Im there to pick up or dine in. The staff was so helpful when picking my order. Not only was the food exactly what I asked for but the whole place was clean from top to bottom I couldnt find one bit of mess. A woman attendant with a beautiful head wrap came to ask us how we enjoyed our food and asked us if we needed a refill and took away our trash. It was co warm and comfortable to sit down enjoy great food and watch the game. Be sure to try the shroom burger its amazing!
Total different experience than any other business around the area. Very nice and pleasant atmosphere. Right when you walk in the place someone immediately greats you with a smile. The line which wasn’t long at all was quick moving with all 3 registers operating with the attendants smiling and happy and honestly happy to serve. I had the Chicken Shack w/ Ff, small Dr Pepper and a vanilla shake with whipped cream. Everything was fresh and crispy, even picking up the food I was greeted with a smile. So refreshing!! Welcome to Harlem Shake Shack I hope you guys stay a very long while here.
Im a big fan of the Shake Shack burger, but this one was particularly good with deliciously browned cheese and bright red slices of juicy tomatoes. Additionally, the fries were super fresh, hot, and perfectly crispy. As for the rest, service was fast and friendly, the restaurant is clean, and there was plenty of available seating. I will be back soon!
Why do I love the place, let me count the reasons. After being a regular (due to Postmates delivery) the staff and I have gotten to know each other. On the whole, the majority of the staff are super friendly and seem to be in a good mood and actually enjoy working there. Its not like a McDonalds or Wendys or burger King where you can see the look of desperation and not wanting to be there on the workers faces.Often times in establishments such as these the workers often display attitudes, are rude, and lack baseline customer service skills (Im referring to you McDonalds on W125th).The opposite is true with Shake Shack staff. Out of the 137 times I have visited this location I have yet had a negative experience.The food if obviously very good. Its moderately priced and prepared fresh in front of your eyes. The dining area is clean, there is always a worker cleaning the tables, floors, etc. At certain times its very busy here, however that is to be expected. During those times you may wait slightly longer for your order to be prepared, however its worth it. They even have burgers that are keto friendly!!
My first time eating was pleasant but this time the service was horrible. Maquan and Serenity were unprofessional. My chicken sandwich was undercooked and so was the tenders. Serenity said it was impossible, since they were two different parts of the chicken. Maquan rolled its eyes and walked off clearly irritated while I was still speaking. I then asked can i replace it and told her no condiments on one. Twenty seven minutes later she handed me the burgers and both had condiments.When I told her she told me to go back and get the other burger so she could see for herself. Two minute later a nicer Hispanic gentlemen brought me the correct one. Still not understanding how i waited 2 min the second time unlike the first at 27 min.
Honestly the burger was great and the shake was great. My let down was the fries. As much hype as this place gets I thought the fries would be a homerun but tasted like your run of the mill crinkle fry. The coffee shake was excellent and I would definitely order one again. The burger was one burger and a huge mushroom. They also have an option for a veggie burger or just a shroom burger. My wife had the mushroom burger which had no meat only the mushroom and said it was very good.
When you see FIVE STARS I mean FIVE STARS!!!My boyfriend took me to this location because Ive never been to Shake Shack before and this was a great experience. From the entering the store and seeing the layout to the us finishing our food. We had a lady help us (think she had dreads. Clarifying because I lost the receipt with her name) and she was so friendly. Even asked if it was our first time so that we knew how the whole thing worked.And the food... And the food... And the food omg had me stuck in a loop. Definitely making sure we go there more. GREAT JOB ALL AROUND
I want to the restaurant. The food was very good. I experienced excellent customer service. It was my first time there. I told the cashier and everyone stopped what they were doing and everybody give me a warm welcome. I thought this was hilarious, but overall I experienced excellent customer service.
While I am not New to shake shack( I worked in the building over the one on 44st for 4 years). I must admit the new location on 125 and 5 ave is different. It felt like a restaurant not a fast food jointMy food arrived hot and fresh the employees were attentive and polite. The experience was a nice change kudos!
I literally come to this location at least once every to weeks or so & each time is more pleasant then the last. The staff is on point, efficient & very friendly. One employee always sticks out to me she’s always at the register When I come in her name is Aleece (125th street location) she is always so nice & goes above & beyond on giving me customer service, GREAT JOB Aleece.
By far one of the most professional fast food restaurants Ive ever been in. Dawn (the Manger) knows how to make her customers feel welcomed! With her team and their excellent customer service it makes it so much easier to choose from the several fast food restaurants in the surrounding area.
I was encountered by a pleasant warming and welcoming greeting from Matthew (well that’s the name on my receipt, Lol) who was my cashier and host all wrapped into one. Matthew took my order perfectly (with a smile😊 and great disposition). Then it was executed by the awesome kitchen staff who made my FRESH HOT DELICIOUS meal.😋 I will be back ASAP! 😁🥰☺️
Dawn Manager is fantastic in everyway possible! Her customer service skills are totally genuine and was eager to please my first-time experience there. My best friend was with me, shes been there plenty of times, so she was excited to go and knew exactly what she wanted. Ms.Veronica was also very welcoming. She recommended a Blood Orange & Ginger drink while I was deciding what to order. It was a very helpful friendly experience there. Aaliyah also has great customer service skills as well. It was nice having a conversation with her. Overall ALL thee employees there are great. I will be visiting everytime Im in Harlem NYC. Thanks for the GREAT SERVICE!
The staff here! I never loved being called Sweety and Honey so much as when I ordered my Double Shack Burger. EVERYONE was pleasant and nice, from the young man cleaning the table to the woman at the register to the lady just checking on tables. Yes, someone just walks around checking on tables in a burger joint in Harlem. Thank you!
On behalf of Harlem Hospital Telecommunication crew, we want to Thanks Veronica and the whole staff of Shake Shack 125 for always taking care of us when it comes to a huge order. Let me tell you, the way her VERONICA customer service skill is built its like a piece of Diamond hard to find thats why we appreciate your service, your time, always giving the best of you with smiling and making sure the customer gets what they need. Veronica Thank you so much, we need more people like you in this world I am proud of you and your customer service skillsSincerely,Edgar, the guy that always go with the piece a paper, also Telecommunication department of Harlem Hospital.
Shake Shack Harlem, I honestly think serves it up better than the others. Compare to Queens, and Chelsea. Harlem has it figured out. The food has been so consistent, quick, and flavorful. All the workers are super inviting and friendly. Security on post from open to close eliminating the can I have a dollar harrassers. You can actually relax. This shake shack gets 10 stars!!! And try the new shakemeister burger....like it came off your back yard grill
This is my second time coming to Harlem shake shack and when I say I am pleasantly surprised at the stellar customer service and the pleasantries from the time you enter until the time you leave. It’s always clean, they just tables and courteously ask if you need assistance. I really really like this place.
Shake Shack has made it to Harlem! Yes there is a Shack on 116th and Broadway but thats not really Harlem. Cant really get more Harlem than 1 West 125th St.Today 12.18.18 was opening dayIf youve been to one Shake Shack youve kind of been to them all. It looks like most other Shacks utilizing dark wood colors and industrial accents. Its in the old Applebees space so its pretty roomy.Service on day one was pretty quick. Lots of extra hands on deck to deal with issues.While they are known for burgers, fries and shakes (aka concretes), they also make a good chicken sandwich (which I got). Their prices are a little more competitive than Harlem Shake - battle for burger supremacy on 125th is on!All in all, had a great experience and meal today. Looking forward to increased options for burgers, fries, shakes (and chicken sandwiches) on 125th street.
Called the manager to ask about the Pride Shake before arrival. The manager said it was available, but the two persons at the counter refused to even check for me or even get the manager. This happened around 5:10pm June 25th. No more patronizing from me. Its always in the poor areas where customer service is bad. Smh.
Finally got a chance to see/taste what all the HYPE AND FUSS IS ALL ABOUT, and, I must say . . . I WAS NOT DISAPPOINTED. A tab bit pricey, but for my first time, it was well worth it. I had managed to visit the Harlem location, for whenever, I had attempted to visit several other locations . . . Wall Street, Flatiron, or Times Square, theres always a line . . . now, I know first-hand . . . WHY!!!
Amazing customer service from the minute you walk in starting with the hostess to young lady at the register to just the employees who walk around actually acknowledging me & my partner as customers and making sure everything was great and if we needed anything will return !!
MOSTLY STANDARD FARE. HOWEVER,THERE ARE A FEW ITEMS ON THE MENU THAT ARE WORTH TASTING. ALL-AMERICAN BURGERS,SHAKES AND FRIES. STAFF IS PROFESSIONAL AND FRIENDLY. ATMOSPHERE IS ENERGETIC. COPIOUS SEATING SPACES. I DO NOT UNDERSTAND THE CHOICE OF A DEEPLY DARK INTERIOR COLOR SCHEME. LUCKY FOR US THE MORE THAN AMPLE SUNLIGHT COMING THROUGH THE WINDOWS GIVES LIFE AND BALANCE TO THIS EATING ESTABLISHMENT. EASY TO REACH BY BUS,CAB OR BICYCLE.E,G.HARLEM//USA
Total reviews rating 4.3
199 Reviews for Shake Shack Harlem 2023:
Review №1
2022-07-03No complaints here!This restaurant is kept very tidy and orders are quick, accurate, and tasty.A group of 7 of us placed orders ahead on the app and the food was ready within 10 minutes!The burgers are incredible as always. So juicy and flavorful. Make sure you get a side of that Shack sauce.The shroom burger is so good. It’s the best fried mushroom you will have, and the inside is stuffed with melty cheese.The fries are easily some of the best. The fries are double fried which gives a really coarse and crunchy exterior while being incredibly soft on the inside. I personally use that side of extra Shack sauce with the fries!
Review №2
2022-06-25Customer services meets the eye 👁 and food and food services 😋 made my meal prefect, by the way stack shack burgers meets the highest and best credtinals, yummy, yummy all the way...
Review №3
2022-08-23Im not really a burger guy. But surprisingly, those Burgers were pretty good. The place is usually busy, so pack your patience. I would definitely recommend Shake Shack Harlem for burger lovers. They even have a veggie burger. Im going to try one of those shakes next time Im there.
Review №4
2021-11-11Nice place to grab a late night burger and beer, only a block away from the metro station. Staff were checking vaccine cards for dine in. Beer was canned, not on draft as I expected, but still tasty and reasonably priced.
Review №5
2021-12-11Went to this shake shack whereas I had to show my vaccination status to dine in, only for my food to be packed in a damn shopping bag without the bag being stapled. They claimed they thought I was eating out, so why didn’t they staple the bag. That’s that bs. Kianique, you have to do better on that register.
Review №6
2022-06-17One of the few locations that offers the Veggie Shack. I’m not vegan or vegetarian but this is delicious! I hope they roll it out at more locations. Staff is always super friendly and helpful. They do have a heavy takeout business so it’s typically better to order ahead on the app.
Review №7
2021-07-25The food is TOP TIER, you can’t tell it’s fast food. A little expensive but so worth it. It’s also very filling and overall a pleasant experience. I would recommend getting a SmokeShack and Bacon Cheese Fries with a drink of your choice. There’s Vegan/Vegetarian options if you’d like
Review №8
2022-06-22They have the best french fries Ive ever had in my life. The burger was good as well. The chocolate malt could have used more malt flavoring. This is a new location.
Review №9
2022-03-30Clean restaurant & friendly staff. The only draw back is that this location gets a lot of pickup orders, so it feels like if youre dining in, you may wait a little longer. But the food was fresh, hot & delicious.
Review №10
2022-03-22Great quality food , very fast ser and great taste