Delivery
Yes
Shake Shack in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Assistive hearing loop
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible car park
No
Offerings
Coffee
Yes
Comfort food
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
LGBTQ+ friendly
Yes
Tourists
Yes
Transgender safe space
Yes
University students
Yes
Planning
Usually a wait
Yes
Payments
NFC mobile payments
Yes
Phone: +1 646-747-8770
Site: https://www.shakeshack.com/locat...
Site: https://www.shakeshack.com/locat...
Opening hours
- Monday:10:30AM–11PM
- Tuesday:10:30AM–11PM
- Wednesday:10:30AM–11PM
- Thursday:10:30AM–11PM
- Friday:10:30AM–11PM
- Saturday:10:30AM–11PM
- Sunday:10:30AM–11PM
Shake Shack in other cities:
Comments (199)
I went to Shake Shack to lunch, the fries was okay, but the burger is amazing. Also, we ordered the tea mixed with lemonade. Definitely well eat at Shake Shack again.The thing that I didnt like was that the place doesnt have much seats available.
Crowded as expected. Online ordering is recommended. They also have 3 automated kiosks to take orders. The food is reasonably priced. And the food is always good no matter which Shake Shack Ive ate in. Seating is very limited.
Burgers are good but the fries can be cold. Strikes me as odd this particular location never thinks to power wash the sidewalk right outside. It smells. I would think a food place would want cleanliness associated with it, not fetid odors. Thus should be a daily thing.
Best burger I ate in a long time. 12 of 5 stars!
Had to try the famous Shake Shack (dont have them in Finland) and was left with mixed feelings. Shack Burger was ok but I did expect a more wow this IS better than xyz kind of an experience. Also, it is always a bit annoying to wait for staff chatting between themselves and ignoring the customers. Not for ages but minutes do count in the fast-food business. The whole point to get a quick burger is to get the burger.... quick.
Love the Shake Shack burgers. But at my visit at this venue I was very dissappointed. I wanted manual service since I was carrying my 1 year old child. Had to wait for a long time before getting a cashier. No waiting line, I was just standing there waiting for someone to take my order. In the meantime the manager was actually quite rude to me.
Im from New Zealand and had this place recommended by a friend. Visited here back at the start of April while there were still many covid restrictions. Came with a group of friends and they were able to get us a table downstairs all to ourselves. Food got to us fast and tasted so gooood. Loved the burgers and the shakes. The service was amazing right from the beginning, I honestly felt like we were royalty or something. Each one of the staff I interacted with were so nice and friendly. My friends agreed too after we left. They went above and beyond to make our experience at Shake Shack the best.
If your looking for a kind of in-between burger, not your typical fast food burger but also not a $25 giganto burger, shake shack is the perfect happy median. I personally go for the double cheeseburger with the diced cherry peppers & their dynamite shack sauce. They offer decent fries (the crinkle cut ones) which I always opt for a side of cheese with. It might sound silly since its just cheese dipping sauce, but shake shacks is excellent! Lastly, it is called shake shack so at the very least you can just grab a delicious chocolate shake (cuz lets be honest chocolate shakes are the best) if your not really that hungry.
Yummm!!! Burgers, fries & shakes!! Kids & adults will enjoy!Also have beer & wine for your libation. Perfect for b4 & after you visit The Museum of Natural History nearby.
Too crowded. Unable to manage crowds. Kitchen cant keep up with demand. Hard to get a seat. Overheated on a hot day. Air conditioning, if any, us inadequate. Way too noisy. Service mediocre. Food overpriced. Absolutely unenjoyable. Hamburgers taste good. Avoid the crowd and a decent experience is possible.
Burger and chicken with mushroom sandwiches were fresh and tasty, lemonade and organic iced tea were refreshing, service was excellent, but, due to limited space in the dining room, not enough tables were available at the time, or standing at either corner tables,
My favorite Shake Shack, the staff is very friendly. After walking all morning in the American Museum of Natural History, this was the perfect place to lunch.
Super crowded as you can expect. Is almost impossible to find a place to seat cause place is super small so pretty much everyone has to eat standing up.I know these burgers are super famous but... to be honest taste is normal. I’ve tried better burgers in so many different places. So I honestly don’t know why they’re so famous.I mean they’re not bad but nothing to get crazy about either.Shakes are good. I’d recommend eating somewhere else just because is not the best burger place, not the cheapest one and definitely is too crowded, so don’t expect an unforgettable experience.
A bit long wait time, but overall a good fast food restaurant with signature american burgers and shakes! Either take out or dine is is available. You can pre-order and pick up, or go contactless inside the shop via 3 available terminals.Staff was allright, a bit impatient / tired when shouting out my name when my order was ready.
Excellent burgers! Our group of 7 all loved the burgers - the burgers are a bit small so if you are a big eater, considering adding other food, or even another burger.This location is small but very busy, so seating is very limited.The staff were excellent - helpful and cheerful.
Dine-in available, every other table is blocked away. Good service as usual, a bit slow as usual, food is great, best burger chain in my opinion.When weather is good, you can get it to go and eat in the park, just a block away from this location!
The food was good, there were ordering kiosks, and there were plenty of tables to sit at. Theres also a downstairs area. Nothing special but cant really complain about anything. Id come here again.
This was a very nice location (77th & Columbus Ave.), lots of seating upstairs and downstairs plus staff was very nice.Of course, nothing beats the Shack Burger flavor and price. A+++ 👍
Oooh this burger fries and root beer hit the spot.
Surprisingly tasty juicy burger. Small but flavorful with a soft toasted bun. Fries are just okay.
DO NOT ORDER HERE. THEY DONT CARE ABOUT THEIR MOBILE ORDERS. Ordered uber eats at 11.30am latest delivery was supposed to be 12.50pm and they delayed my delivery so much it was going to arrive at 3.20pm I missed my lunch break because they are negligent! Wish I could give negative stars. Will not order again. It was a $50 order too!
Great fast food burgers. Its for the experience mostly but the taste is fine as well.I tried different types of burgers here, even the chicken sandwich. I would recommend it if you do not eat pork, but Im from the south that has CHICK FIL A everywhere so my standard for chicken sandwich is high.The milkshakes are rich in flavor. The line is long but the wait isnt.Just dont expect to have open seats! Eat the food at the park or somewhere else!
Hands down this is the best hamburger in town. Yes, you’ll have to wait in line. And yes you’ll have to wait for a table (there are also tables downstairs). But the place is welcoming and their food and shakes are delicious. You can also download their app to avoid waiting in line to give your order.
Best burger in town! Please come to Sweden! It is thin and juicy, just the way I like it! Yuuuuum! They also had these awesome crispy chicken nuggets that was to die for. They serve a lemonade from heaven.
The wait took forever. The burger was at best just ok. Not even worth it and mine was free.
This place is super busy... but must mean it’s pretty good!I ordered a Smoke Shack which is a Dirty, Fat & Juicy Cheese burger 🍔 with Bacon 🥓, teamed up with tasty & crunchy crinkle cut fries 🍟- the perfect recipe for a heart attack 😝 but it tasted soooo good hahahahaFriendly & reasonably quick service,
Delicious burgers—their ‘shroom burger is filled with cheese and gushes right out as you bite into it. They have good fries and shakes too!
Burger was awesome and the cheese fries were great too. Definitely worth another visit.Service was quick and the restaurant has more than enough seats, which is hard to come by!
First of all, french fries are one of the worst of all I have ever eaten. Even some of the frozen ones available in stores are better.When it comes to burger itself the value for money is great. Tasty smashed patties with cheese and good bun.
Good stuff , in & out despite the line being up to the door . So I had the double cheese burger with onions tomato & pickles. great tasting fresh & juicy burger with a soft bun . The fries were ok not much taste, but nothing a tub of ketchup couldnt fix . Plenty of seating just get there early the lines can get pretty long.
The best fast food burgers in the town, good service, staff friendly, clean facilities, kids friendly, alcoholic beverages, burgers, shakes, hotdogs. I highly recommended.
Fantastic spot for a great burger! I recommend the double SmokeShack! It has just the right amount of spice. The flavour in these burgers are amazing. The place was packed as it was lunchtime, however service was extremely quick and polite. Like with any NYC spot, be patient and assertive if you want to get your hands on a table.
At first i was hesitant to try tgis burger chain thinking its one of those burger chains. My oh my. They have the best burger i have ever tasted. I ordered the shake stack! The crisp fried portebello mushroom filled with melted muenster and cheddar cheese is to die for
I was a super fan of shake shack from the beginning. But our experience today killed the love for me. Bathroom was out of order, there was no protocol for clearing dirty tables. And the worst thing of all, the burger was bad. Nothing to do with the shake shack of 10 years ago. It was poorly cooked, poorly balanced, they were supposed to give me grilled onions but the onions were raw. They didnt label things properly. The general energy and happiness of the crew was significantly lower than I have seen it in past years. I dont think the pandemic can be blamed for this one. Somebody in mgmt needs to get back to basics. Or maybe shake shack is no longer the fantastic upstart that it used to be. Maybe it is time for a new disrupter.
Food is average and no napkins, when requested the woman at the door was like Oh, Im sorry, we dont have any, thats why there arent there... She only missed the dummy, so condescending! Later I overheard her complaining abot people asking for napkins...What kind of restaurant doesnt have napkins?
Great food as always, only problem is a severe lack of seating. Came here on a Sunday afternoon and still had to stand for 20 minutes waiting for a couple to stop talking, throw their trash into the bin and leave so others could sit as they eat.At a busy location such as this, being situated near the AMNH and west Central Park, there should be more than 3 booths and 4 tables for two.
Disappointing ! Visited the Shake Shack on Colombus Ave during the Xmas holidays. +30 min waiting time and above all a really small and flat burger. So disappointing. Fries were not cooked properly and they were really not tasty. Nuggets were ok but nothing more. To be honest the prices are too high regarding the products you get. Maybe it was a bad and busy day that day but at this time we thought that a Big Mac meal would have been so much better and so cheaper... Will not return to this one.
Great Shake Shack to stop into before or after your American Museum of Natural History visits!The line usually isnt too bad and people generally dont loiter around and hog the tables for too long.Service is always prompt and friendly.They also take orders through the electronic kiosks and traditional register.
I picked up my order and no one checked for my order confirmation. My friends order was taken and the manager refused to refund it because he claimed someone with her order confirmation picked it up. He tried to convince us that this was standard practice, even though she did not receive the food she paid for and was not offered a refund. The manager was rude, belligerent, and accusatory. Shake shack is one of my favorite restaurants so I was surprised to be treated so poorly.
Food was delicious and fresh. Wish the place was better organized and had more table room.
It takes too long to get the food ready. But its good anyway!
Good food like typical shake shack’s. Liked that it was near the museum of natural history. Docked off a star because bathrooms were overflowing with trash and felt ran down.
This wasnt the first time I walked into a shake shack, but the first time in NYC! I decided order a thing which hadnt had it before! Shroom burger something like that!!! Im not sure of the name of this buger, but Im one hundred percent sure that it is made with mushroom. Its so tasty!!!! The fries is always good!
This branch can get busy, packed with tourist.Typical Shake Shack. Good food and the energy from the staff were amazing.
First time trying this place out...and definitely worth the hype. The burgers were one of the best I have ever had. Very juicy. Pictured below is the single, and I had the double. Even the bun quality was top notch.Service is quick. Prices are spot on and affordable given the area. Want to to come back already before I had back home to Toronto.
Good hamburger. Free refill in fountain soda. Staff is super friendly and welcoming. Few seats. No wifi.
Best burger place in uWS nyc!!Many people on weekends but pretty good seats are ready on weekdays.
This place is near my doctors office and has seating downstairs. Shake shack is always great and I love that they often have seating available.
Nice burger, if you like a homemade patty feeling like I do, then you would like this burger. Yes it is a chain. Good staff and good service
Long line was no worry. It was quicker than we thought till burgers and bacon cheese fries were made for us two. But, whats harder was to find a table inside the shop. For our next visits (in sunny day) - my best bet is order to-go, then find a bench outside nearby or in the central park.
The number 1 burger place in NYC! (At least for my opinion) service is always great and friendly. Food is always hot and delicious. And they have so many choices on shakes! Love it
Same awesome menu as their other locations. Although this places seemed particularly crowded just times I visited.I tried the burger with the deep fried mushroom for the first time and total fell in love! It was absolutely stuffed with cheese that was perfectly melted. The panko breading was crispy - a great balance to the gooey inside. I think that next time I would add bacon, simply because I can.Theres a restroom and additional seating downstairs. But because there are only two single restrooms, I line is likely to form and run up the skinny set of stairs.Dont forget to check out their special concrete or milkshake because different locations offer different flavors. When I visited, only this location was offering a concrete in honor of the current Shakespeare in the Park Play that was only available for that month. So fun!I would also recommend the Bacon Cheese Fries!
I must say the General Manager smoothed things over with me and I am glad!!!!! Thats why I give them 5 stars. Pleasing customers and listening attentively is key. This location was spot on. I ordered a double stack with cheese for myself and a single for my son along with a Vanilla milkshake and french fries. My food was delicious until I reached the halfway mark with my burger and disvovered red meat after ordering a well done burger. I specifically asked the cashier to burn it if need be. LoL!!!! So i threw it away after taking a pic of course. But i went up to the counter to let one of the Staff know about disatisfaction and while I had one foot out the door and my hand pushing the door, the Manager asked me to come back inside to talk to him about my experience and utterly apologized. He offered to make me knew food to go and I declined. Then he asked me to hang on a bit. And he returned with coupons more like vouchers for a next visit at any location.
The food was good, but the place is too small and it was impossible to sit down to eat. We had to ask for a take away bag and go eat out in the street. It was a shame, we would have loved the whole thing.
The food was just average, but the atmosphere was super cool. Its right across from one of the most famous museums in the world, so I knew right off the bat it was going to be super busy, which it was. The place is really tiny, but I found a place to sit in their basement seating space. They have a basement, just like the Alamo (ha, ha).
First time going to a Shake Shack, and it didnt disappoint! Prices are a little high compared to other burger places, but it is definitely worth a visit.Highly recommend going if you havent before. This location was a little hectic, and seats were difficult to find, but thats what happens when going during peak hours.
Hamburgers are ok but nothing more, hot dog was not good. Very busy and not very friendly
Great place. We ran into here on the way to nature history museum. The burger are great, top 2 burger I have had for fast food . (Top 1 is super duper) a little crowded. Kids love it and my parents love too. Shakes are great too.
Burguers are delicious ,the shack sauce with the cherry tomatoes its amazing!! Nice friendly environment ,quick service but always busy.
Shake Shack at its best.They always have a high standard that they keep year after year.The system where you order your food is very efficient and you will have your burger of choice after a couple of minutes.
Great place for a quick bite, comfort food, and a shake. Near the Natural History Museum, so if youre in the area and want to indulge look no further. They do not have gluten free buns, so order is lettuce wrapped instead.
It was good love this food
It took the guy 20 min to serve a beer. It wasnt busy and he also commented that I had a bad attitude. I dont recommend it.
Good food little on the pricey side but it is New York food was filling. The shakes are also good.
Nice hamburgers and crunchy bacon. I do not recommend the fries with cheese but just the fries are good. Its still fastfood but its Nice that you can choose how your burger is backed.
This is one of my favorite locations for the ample seating upstairs and downstairs. Right across the street from the Museum of Natural History. Food is ALWAYS on point
Best burger in NYC! Every time we are here, we make Shake Shack one of our first stops. Nothing fancy here, just good old fashioned burgers and crinkle cut fries. If only we had one on the West Coast...
Fabulous taste! Shake Steak includes a layer of mushrooms and makes the burgers so amazing!
The food is shake shake standard. Everything we all love about them.The location itself is cramped.There is a big sign on the door saying masks required regardless of vax status. AND there are a bunch of people packed tightly together waiting for food with half not wearing masks. Zero enforcement.It all serves to make me uncomfortable and weary of returning.
I was very disappointed that they took the Concretes off the menu. Apparently they made cuts due to the higher takeout and delivery with the pandemic. Nonetheless, our order took forever, about 30 minutes for 6 simple items. The greeter was very nice and made sure we got our free fries for being vaccinated. And she brought our food to the table which was nice, too. I had a malted shake with whipped cream which was very good. And lemonade which was okay. My wife had a burger with free fries. The fries were good. The burger just okay.
This location is by the museums so its particularly touristy... I prefer my location in midtown but still a great burger!
If you’re vegan, you won’t be able to get much here. I thought they’d have some kind of vegan burger, but all I could order was fries and a water bottle. Granted, the fries were wonderful, I was just hoping for more. They did have a bathroom though!
Maybe the best burger Ive ever had. Too crowded though and I couldnt grab a seat. Need to come here with at least one other person to tag team it. One in line and one guarding a table.
Always a satisfying meal, burger, fries, and a cold drink. My favorite late night snack.
Take my rating with a grain of salt as i give it a 4 for its general accomplishment. Ashame shack is able to kill your hunger at a reasonable price, quickly and touch multiple cravings. The place has beer, chicken, meat, dairy, but all in all its just another fast food place that doesnt impress. Best thing going for them are the shakes but again not much to judge. Come here for a quick small bite.
This place is always busy and I hope their workers are appreciated by the company because its nonstop action behind the counter. Tasty hot food and yummy shakes.
This location makes a decent burger, but the portion size is ABSOLUTELY underwhelming.Ive visited on numerous occasions and noticed the staff can be unprofessional. Waiting times can be long.There is a small seating area upstairs with views out to Columbus.
Ill cut to the chase: Everythings good here. If youre out of town, it feels a bit pricey for fast casual fast food, but if youre living in NYC, it feels like a bargain. Overall, it never disappoints, the staffs always been helpful, and theres usually some seasonal/new items that make it exciting to drop by from time to time.
Good burger, well seasoned and good amount of fries to go with it. Wish they didnt put so much ice in the drinks. Long lines and rushed service. Despite all of that the food WAS delicious so Id say its worth the wait.
The shakes are ok. I had a malt but it didnt seem to have much malt in it.
Although waiting for the food was a little bit of an experience the venue was very courteous clean clean and friendly I do record
Fantastic customer service, very helpful and friendly staff. And delicious as always!
I went to this place a couple of months ago and it was very good, but today it was a very bad experience, I’m talking about the burgers, the quality of meats, I don’t know probably this time the cook let them burn a bit, or probably was my non getting my promotion-mood.
Burger and fries were fresh!! And customer service is awesome!!! Over all, one of my favorite shake shack restaurants to visit. I will be back again soon. 😏😏
Great meal if you are going to the museum. Easy, fast, and it gets you through the time you are in there.
Didnt disappoint but have had better burgers at a cheaper price. If you have access to Burgers Priest try that as a comparison
Could not get seating even though I went on a Friday after what I would consider lunch. The burger was delicious, and the shake was great too.
This place is worth the wait, there are plenty of shake shacks around the city to visit. Needs more seating space, but the food is amazing!!! Get the cheese fries!
Well worth the money. I personally recommend the burger over their hot dogs, but it is nothing like cheap deli burgers or McDonalds. Their secret sauce is delicious (I would compare it to a horseradish chipotle mayo), the burgers are juicy, and the food is always well done. If you have a chance you should always stop by
Very clean place with clean food. Im not a huge fan of smashed griddle burgers like at shake shack, steak n shake, etc, but the cleanliness of the food here was outstanding. The staff is very kind and the memories of eating here when I visited nyc for the first time will linger in my heart forever.
Not McDonalds but not the best. Fair! Shake sucks, burger is good!
Finally did an online order and it worked out well, on time and friendly staff retrieving my bag of food. The best way to order!
Really was not a fan of this location. The person who greeted us was very loud and basically was shouting at my daughter who was asleep. My daughters grilled cheese was barely cooked. It was just bread and cheese slices. It took forever for another to be remade, which is crazy because its grilled cheese. By the time she got her food, ours was basically room temp from waiting.
Ordered for pick up and someone else took my order. The manager informed me he would not refund or replace my order in full and I had to pay again and reorder if I wanted my food. The manager claimed that someone with my confirmation picked up the order even though they were not checking order confirmations.
A very busy shake shack. Took 35 minutes for our order of 4 burgers and 2 shakes. Food quality may have suffered a bit and no customization were done correctly. Really like shake shack, but this one makes the whole chain a little less likeable.
A gourmet McDonalds? But they seem to have a niche market because its not McDonalds and its not Five Guys. Tasty burgers with their special sauce; crispy bits on the edges but still juicy on the inside. Chicken sandwich is delish as well!
Good quick bite to eat. Excellent service and friendly
Dont particularly care for the chicken nuggets. They just taste weird to me. But the shackburger is always good. Fries fresh n tasty
My boyfriend and I were walking around Central Park and thought wed tried something from everything around us. Haha. Shake shack was one of them. I got the salted caramel shake and he had the strawberry! Very good! It was nice sipping on a shake while walking around and sight seeing.
Great fast food. I tried the hot chicken but is wasnt as good as the burgers. The shakes were amazing as usual. They have a new ordering system that uses tablets to limit interaction with staff.
We went to one very closed to the natural history museum... the place was very very dirty.... the staff didnt really care about anything and the toilets ..... well better not tell.The hamburger after all this it tasted like Sh........
This place is always packed. I suggest using the app to order and having another person wait for seating while you wait. Eventually got our food and a seat. Everything was delicious as expected
Shake shack is great! The location is wonderful and staff friendly. The vanilla shake was great! They also have a downstairs with more seating.
The way people act about this place I expected a better burger. The burger was very greasy. Staff was nice and effective but the good was just ok.
Look, I love Shake Shack burgers, and I even loved this location when we used to dine in, but now EVERY time we order there, what gets delivered is wrong. Maybe it’s just our orders, but the odds are getting really tough with every additional mess-up.
Food takes to long, the customer service on three separate visits been below par, and I didnt enjoy the food. If your in need its behind the museum its an attraction for food. Be prepared for a wait but your food will arrive. Ill try the online next time and see how that goes.
Better than In & Out Burger, 100%. Came all the way from downtown china town just for this. Seriosuly yummy.
Being from the west side of the continent I got to admit that Im really going to miss these flavors.Burguers dressing is sublime.Milkshakes are delicious.
Love this burger!Edit: 3 years later and leaving another review:As a regular customer, I sat this location has been still great! I visit in the evenings most of the time because I find the weekend crowds during the daytime overwhelming. Time of day, weather conditions, holiday, etc. really do contribute to factors of how busy this location will be.I went on a Friday after Thanksgiving recently. Put my mobile order in on my way from 69th St., and within a reasonable amount of minutes, my order was ready! Walked in, and the friendly staff made the pickup order so easy!
I was really good.
Ordered several times, but on this interaction it went exceptionally well. They also honor the free fries for vaxed folx. It wasnt crowded as they make folks wait outside for their orders and it wasnt too bad when I went midday.
Good burgers, fast, and convenient app to order online.
I ordered a vanilla malted milkshake online and walked in for pickup. It was crazy busy and the staff were extremely nice. The milkshake was fantastic! Thick, sweet, cold.
Good customer service, good burgers, reasonably priced. Not enough seating though.
Here now qirh a group from PA. Clean. Great burger and fries!! Friendly and professional staff! Ideal stop for lunch !!
The location was very crowded and busy this evening but yet still, my food was still delicious and fresh! And I was served rather quickly. This Location was amazing! 👍🏾
The vegetarian option is really good.
Had shack burger, delicious but long waiting time
No line. Almost empty place, yet was waiting for 1(!)burger for 20 min. Not the first time.Why? Done with this place
This fast food chain needs to prioritize people who order and wait at the restaurant before the online orders!!! i waited a long time for a burger along with other people while they were taking care of pick up online orders........
Awesome burgers and bacon cheese fries. Came on a Sunday afternoon and there was plenty of seating downstairs. The cashier was very friendly.
Yummy food, great value for money!
Great new product - crispy chicken burger . Vanilla shake is also good.
Love me some shake shake. Im a west coast guy and we dont have this where I live. I would definitely recommend!
Good burger and fries! clean served and it looks like on a picture!
I think the burgers in the fries is great in this place and I loved it is really close to my job I just discovered that it was a really nearby so that made me really happy and always enjoyed the Burger saw the dont really have anything negative to say about shake shack I just wish that there was more of them so I can have a lot more shake shack
Great burger and milkshake! Quite busy but worth the wait.
I work with Postmates, Doordash and Uber, I had never seen a Shake Shack SO SLOW. ALMOST A HALF HOUR FOR A SMALL ORDER.
Very good food, especially the burgers! Line moved very quickly and was easy to order. Looking forward to coming here in the future! Soda here might cause a stomachache later on in the day, though. Other that that, one of the best fast food places in the area!
The food was good. The burgers were juicy and at a very good high temperature so that suggests that beef was freshly cooked.The fries the cheese on them were also piping hot Customer service was good food was promptly served My only suggestion to them is wish they have some nice bread buns to put the burger in Buns are not what is expected of high end chain like shake Shack but maybe its the tradition but in my view buns need to be better and not like Wonder bread buns.
Great food and service. However, this location is in dire need of an interior refresh. Their tables, chairs, and floors are dirty and show heavy wear and tear. For me, having a clean and fresh environment is vital!
Good food! Although it is a bit pricey! Only concern is that the upper west side location located at 77 st and Columbus, cant seem to get the price for a side of cheese correct. One day its $1 the next day its .50 🤷🏽♂️
They made my family and I for about 45 mins waiting on the msg from them to pick up our mealTired of wait I went in front to ask for my meal and it was there since ...who knows how longObviously it was so cold45 dollars spending in a cold meal what a great experience 😂Never again shake shack low quality service and hamburgers are so simples
Good. The burger with mushroom is so delicious!
I like the fact you can get food and cross the street to eat next to the Museum of Natural History. Birds will congregate in search if fallen fries. Chicken Bits are awesome!
The burguer is great.... but u will not have a seat... too crowded and few tables available.
Best burger ever, great for a bite on a bench after the museum of natural history
The classic hamburger is amazing. Thats why I put it on my must try food list in New York!
After the Museum, I bet youll Naturally head to Shake Shack! The rest is History..!
I love their burgers and fries. The seating though is VERY CRAMPED. Thus, I couldnt enjoy my dinner well.
Place is a joke. 2pm on Thursday, came across for lunch from the museum. First, I couldnt order fries from the kiosk. When I ask why I told that they ran out.. Then, as I was completing my order another issue popped up on the screen that the staff couldnt resolve. I asked if I could order with a person and was told yes and that magically they apparently found fries again. So I place my whole order, including fries and when the guy repeats it back to me he tells me sorry we are out of shakes. I inquire that I am indeed in Shake Shack and when thats confirmed I just decide to leave.
1. I did not eat this burger in Korea, but it is really tasty. Especially bread is soft so, its totally different other restaurant. Same as Korea recipe?2. Too crowed, It is very difficult to sit.3. Price for me.. its not reasonable. Little bit expensive for me. If Im not visitor in U.S, I try it twice a week or once a month. Kind of premium brand I think4. Cheese french fry is Awesome!!
Nice hamburgers! The employees were also very kind! I love the location as well. Prices are affordable but not the cheapest. I wouldn’t recommend the homemade ice tea, cause it tasted just like cold tea. Over all I would recommend it.
Ill be the first to admit I was a die hard Steak n Shake fan, but this place is absolutely delicious. This location in particular is really pretty, plenty of seating at street level and downstairs.Overall the burgers are good but that sauce is something else! Shakes are also pretty good, so dont miss out there (strawberry was GREAT, if thats your thing).
A solid shake shack. Good location, fast crew, decent seating.
Great burger and curly fries. 1 level down to find more tables to seat.
I ate my lunch here after visiting the Museum of Natural history. Its location is convenient. The burger was mediocre. It wasn’t bad, it just didn’t stand out in any way. On top of that the fries tasted like the cheap frozen fries that you can buy at the grocery store. The big problem with choosing this place to eat is the limited seating. It has a few tables on the street level and more down below, but they could probably only accommodate 30%-50% of the customers at the time. Now the street level seating had a great view if you could fight for one and win.
Great food. I really love their burgers. And the chicken sandwich is really juicy. The shakes and the lemonades are top-notch. When crowded the wait a little long and there isnt much inside seating. But now that its warmer you can sit across the street on the benches at Theodore Roosevelt park. Try this place you will enjoy it.
Nice chips, great milkshake but burger disappointing. Extremely busy with long wait. System of service seems a bit off with a 45 minute wait for fast food. Staff looked very miserable due to the demand. Perhaps concealing their unhappy faces would not create such ill-will in the customers. However, I love their philosophy. This was first time and Id definitely give them another shot in a different location.
Nice burger and fairly quick service despite a busy day.
Lived up to the hype! My burger was way more pink than I would have chosen, but it was delicious. Shake was also great. The fries are pretty average unless you get the loaded ones, the cheese sauce is great.
Its the place always crowd with great burger seekers
We came here after a long day, eager to eat, and we were very happy with the food. The burgers were delicious and juicy and the bread was soft. We also ordered bacon cheese fries which were scrumptious. The vanilla shake was pretty delicious & creamy.One thing we noticed was that there wasnt much seating. There is a lower level seating area which was full, and there werent many tables on the ground floor. Had to wait for a few minutes as we ordered in. I would recommend getting a takeaway and sitting on a bench across the road.
The cashier is totally tired of working there so they don’t smile. You ask for the one burger and they’ll give you another one. Anyway go somewhere else!
It was quite simple I put my order in online and waited for my text message from them. We sat in the park behind the American Museum not Natural History it wasnt a long wait and the food was hot and delish!
Get the Chicken shack and fries. I know it’s heresy to tell you to eat a chicken sandwich at THE best burger joint in the country, but trust me. It’s an Amazing chicken sandwich. Or get the shack burger. Both are exceptional. Danny Meyer is an f-ing genius teaming up with la Frieda meats to bring an exceptional burger that beats out In N Out.
Delicious burgers packed with taste. Dont come here looking to help your cholesterol. The burgers are greasy, fat filled bundles of joy - the way a burger should be! Fries are also outstanding, and shakes are a great top off to a great meal.
Burger was great! But dont get the chicken nuggets..those taste pretty meh...
As usual really good fast food. My nine year old daughter felt it was the best burger she has ever had. For vegetarians there is only the mushroom burger which again is very nice. A must have option anywhere it is available.
Shake Shack has amazing food, which was delivered quickly and efficiently to us. Their milkshakes are very thick, which to me is a plus, and the burgers themselves are unique and stand out among competitors. It is a very crowded place though with minimal seating, so I would advise you to take your food to go.
They might be overpriced. But the taste of their burgers worth it. If you are willing to pay extra for a burger that taste like a restaurant is up to you. But another thing I noticed is the staff here: I dont think I so people who work in a fast food place with such a positive attitude. Great concept, and good burgers.
Over priced and overrated burgers. The shakes were great though
Place was jam packed. Took around a half hour to get the order. Taste was below average. Could’ve gotten a better tasting burger at McDonalds. By the time we got our food it was all cold and the milk shakes had half melted. Very low quality place. If you’re thinking of going here you should probably just skip this chain.
The place is ok, food is as usual. But wed been waiting for an hour to get our food on Sunday. At one point I wanted just leave. Why it took them soooo long? It wasnt like that before Covid
I feel in love with the shroom Burger absolutely delicious
First time in New York so had to see what this Shake Shack talk is all about. Tried this location since it was close to the museum and central park, which explains perhaps why it was so crowded. There are tables on the same floor where you order and there are a few more downstairs. All of the tables were taken and I am guessing the staff was so busy they did not have a chance to clean. We ordered a regular burger and fries, they were good. The customer service representative up front was also very helpful.
Truthfully, I go here more for the experience than the food. The burgers are meh, and sometimes the meat is a bit too sinewy and I have to spit some of it out. I do like the crinkle-cut fries though, and they are generous with the condiments (ketchup, mayonnaise, etc). They also offer free fountain water and will give you a small cup for it.This location tends to be mega- crowded, so be prepared for a wait. Also there are only two bathrooms downstairs, and there tends to be a wait for those as well. The bathrooms here, like it most Shake Shack locations, are not exactly the cleanest.Since this is right across from the Museum of Natural History and Planetarium, its a good location. However if you want a really gourmet burger, this is not the place to go.
One of my favorite burgers! it has everything you want: soft bun, delicious beef, melted cheese – its perfect! this place is my favorite to go after visiting the museum of natural history. it tends to always be full of patrons, but be patient! a table will open up and if not you can always take your order to go and eat in Central Park!it is so worth the price and the trip. always super friendly staff. no complaints at all!
Don’t waste your time. Waiting an hour for a sandwich. Paid online or I would have left already
Food was normal but the downstairs seating is like a COVID experiment: no ventilation and zero distance between tables.
Are people actually complaining that its crowded? Well maybe because its THAT great? anyways definitely stop by to enjoy the food here, because its spectacular, lots of families waiting to eat here too. I love it, the shakes are sweet && the burgers taste like quality.
Pretty good. I definitely liked the burger, but wouldnt say its my favorite all time. Good shake. Busy place so hard to get a table. Downstairs seating as well. Fairly quick line and order. Id look forward to going back sometime.
I havent been to Shake Shack in a long while and I distinctly remember it being delicious. This visit was very underwhelming. Burger wasnt nearly as flavorful as I recall. The fries were over cooked odds and ends rather than full fries. And the staff seemed cranky and apathetic. I dont know if it was just the late time of day I visited, or if this place has just gone down hill, but this meal was a sorry excuse for the renowned Shake Shack.
Amazing burgers and shakes, this place lives up to its hype. Clean and comfortable first floor, more seating in the basement, and friendly staff. Highly recommend making a stop there when you can. It can get very busy, though, so plan to wait in line for a bit. Definitely worth the wait.
Love the shake steak burger.
Im sure at this point everybody knows what the food is like at Shake Shack. I liked this particular location for a few reasons. The first thing is how great the staff were. All of the staff has a smile and genuinely seemed to be happy to help. If you look lost for even a second they all of they can help you and start to suggest where seats are free/directions to bathroom etc. Above and beyond.This location is also very convenient to the natural history museum and Central Park. The seating on ground floor is really great. There arent a huge number of seats in the ground floor, but the ones that they do have are against a long window which runs the length of the frontage of the restaurant. I sat at one of these tables and it was a very pleasant place to eat while looking outside. There are additional tables downstairs in the basement level, as well as bathrooms down there. I didnt go down there so cant comment on that.
Food was hot and no long wait staff friendly
Just had the new korean chicken sandwich. Stick with the burgers. Chicken sandwich was ok but will not order it again. The chicken bites were better but try to double fry it like korean chicken. Overall burgers are much better.
I now understand all the hype. Good food, fresh ingredients, decent service. The burgers are amazing but the shakes should be the real draw here. I had the chocolate peanut butter, oh my. Thick, creamy and decadent, simply perfect.
I just had Shake Shack for the first time in my life and Im so lucky that this establishment isnt necessarily near where I live because if that was the case I would literally die of a heart attack completely happy.I got the smoked double cheeseburger along with their classic single cheeseburger theyre both good in their own right but the smoke bacon stole the show
Great burgers! Came here for a quick bite and was pleasantly surprised by the taste, quick and friendly service. There is extra seating downstairs and free wifi. I had the chick ‘n’ shack burger and would order again.
Stupidly crowded, not the best place to go when youre hungry, but I had no choice since my friend wanted to try it out. A little overpriced too for such an insane spot.
I heard this was a good place. The shake was pretty good, but overpriced. The $10 burger was badly undercooked, and when I went back up to where I got my order (with my half-eaten burger) the servers ignored me for over 5 minutes. Finally I went back through the line, and the main cashier (to her credit) was appalled, got me a refund for the burger, and offered me another one for free. I declined, too disgusted and annoyed to stay there any longer. The cook might be fired by the time you read this, but just to be safe, dont go on Monday evening.
Great service. It’s Shake Shack. It’s good.
Comparable to any other similar style place: Smash Burger, Five Guys, etc. If youre looking for food along those lines, this place is great. I enjoyed the food.However, this one seems to get SUPER PACKED AND CROWDED: perhaps they could come up with some seating arrangements or some semblance of order when it comes to sitting down to eat? People were waiting inordinate amount of time to find a seat and there just has to be a better way to manage it all. Even picking up orders is just a crowded mess.
Probably the best fast food option in NYC. Not only are ingredients several notches above most chains (Ive seen their meat deliveries from a butcher that supplies to many of the finest restaurants), but the Shake Shack burger is consistently seasoned and assembled. It looks great, too, as compared to other burgers. For me, seasoning is too strong (read very salty), but Im nitpicking. Shakes, and concretes, are extra thick, if very sweet. Sadly, the fries are frozen for the sake of consistency. I prefer a freshly-cut fry, even if each batch is a bit different, but apparently Im in the minority.This location is very pleasant, with plenty of outdoor seating directly across in the MNH park. Indoor seating is very limited, though there is a downstairs room. Avoid rush hours, as the line snakes out the door.A quick note on my rating scale: 5 stars = exceptional food & service; 4 stars = excellent food & service; 3 stars = decent to good (top-of-the-line for fast service restaurants); 2 stars = mediocre; 1 star = not recommended.
Its dangerous that we love so close to shake shack. After traveling the world, I am still in love with this burger. I love that is small and manageable size, easy to eat. The beef is always juicy and delicious. Their shake and fries are awesome too.
This was the first Shake Shack I ever visited. Still has a warm place in my heart! Great burgers, fries, and shakes. Crowded. No, really really crowded. But totes worth it. Convenient to the Natural History Museum and Central Park. Yummy.
Great place to drink something and relax.
Total reviews rating 4.3
199 Reviews for Shake Shack 2023:
Review №1
2022-02-23The food was lovely, but the wait was horrendous! We arrived at 12:30, queued for 15 minutes and spent a further 30 waiting for our food. By the time it was ready, we were ravenous. They also ran out of buns while we were there, so there was a backlog of orders while they waited for delivery. A really convenient place to eat if you are visiting the national history museum, but dont expect quick service!
Review №2
2021-12-21My first time trying their food and was surprised. The drink was very tasty. Not a fan of their fries though, a little too dry for my liking. However, this is the best burger Ive ever had!
Review №3
2021-12-26Waited more than 30 mins for couple sandwich which seems to be so hyped. I remember the original shake shack at Madison SQ park when they started, it was very tasty. Sadly not any more. It just waste of time waiting for unreasonably hyped priced sad looking sandwiches for more than 30 mins to get… chicken sandwich was too salty, i did not even finish
Review №4
2022-01-16This place is always amazing. Burgers are grilled to perfection. The fries are crispy. And the shakes are the perfect way to end a meal!
Review №5
2021-12-20Love it! Love it! Love it!The burger at Shake Shack is absolutely delicious and all the stores have the same quality level. Definitely recommend it.
Review №6
2022-07-04Another shake Shack but it’s a good one.The location is great, just across the street from the American Museum of Natural History so after a busy afternoon of viewing and considering various natural objects and scenarios, you can pop in for a bite to eat and take the weight off your aching feet.The food is as good as you would expect from Shake Shack, juicy burgers, crispy fries and good shakes. Service is friendly and speedy and the decor of the restaurant is nice.Need a rest after museum fatigue? Come on in to Shake Shack.
Review №7
2021-09-06I managed to get here when it wasnt too busy. The burgers are as always great. This franchise has certainly come a long way from its origins at Madison Square Park.
Review №8
2022-04-11Best burger in town. Love the burger and fries.
Review №9
2021-09-23Tried the Shake Shack on Columbus and theres no complaints from me with the exception you can not eat inside (Sept. 24, 2021), unlike the Shake Shack on 86th. I had a Cheese Burger, crispy French Fries and a Chocolate Malt. It was juicy and good. The staff was helpful and polite. If im in the area I will return. I would have gave it 5 stars if seating was allowed inside.
Review №10
2022-03-28Cant call in my order and I get an error trying to order pickup online. Privacy policy also states that they will share my info with their partners. Small order fee on delivery. Website throws too many ads for extra food in my face. This chain is being shady. Support small businesses