Shake Shack in New York
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New York, New York County, New York, US
Site: https://www.shakeshack.com/locat...
- Monday:10:30AM–10PM
- Tuesday:10:30AM–10PM
- Wednesday:10:30AM–10PM
- Thursday:10:30AM–11PM
- Friday:10:30AM–11PM
- Saturday:10:30AM–11PM
- Sunday:10:30AM–11PM
Shake Shack in other cities:
This has to be the slowest shake shack in NYC even with everyone who is working behind the counter. Plus they also seem to start closing down 90 mins before their posted hours. Still good food just not the best location
Quite possibly the slowest shake shack in America. Many of the people who frequent this location are students going for a quick bite before or between classes. The woman next to me waited 20 mins for a coke. I ordered a plain chicken sandwich (no fries, no drink, just a sandwich) and also waited upwards of 20 mins. Its obvious the location prioritizes app orders before in-person customers. The staff was able to crank those out with efficiency as order after app order went out the door while in-person customers waited. When the woman and I both asked about our orders we were met with rudeness and that was after another staff member threw her hands up to say ask someone else and walked away. The only thing this Shake Shack has going for it is location because the service is truly abominable.
Always delicious. The staff were very friendly and the place was nice and clean. Across from Columbia campus, I highly recommend the portobello mushroom burger.
Delicious! Great service too, nice seating area. ✨
Horrendously operated. Anyone who has been here more than once knows all the concessions you have to go through just to be able to say you “ate at Shake Shack”. Not worth it, not coming to this location again
Been here twice. BOTH times I waited outside because the lobby was too crowded for the text indicating my order was ready. Both times it was never sent. I did get the text when my order was submitted so I know my number was entered correctly and texts were arriving.
Cashiers are unwelcomingFood was mediocreHad to wait 30 mins for some cheese fries and 15 mins more for my milkshake which was extremely sweet, almost to the point where it was inedible.
Not delicious and the straw broke. no ketchup for fried
Nice staff and tasty food but order wasnt customized as per the receipt.My kid had requested sauce on the side; so, I had requested that for both our burgers and this was indicated on the receipt taped to the tray, but both had sauce on the burger but my kid was too shy for me to request that the burgers be remade.
Staff is rude and likes to make you wait outside in the cold.Also staff doest seem to be able to read.. ordered well done fries and received old undercooked fries. Thanks shake shack!
I ordered delivery truffle french fries for 4 times, only one time they remembered to give me the truffle sauce. You should know that we paid truffle sauce for extra money. This is not supposed to happen so many times.
Loved the food!... especially the chicken sandwich and the cheese fries 😁
I ordered a beef patty with lettuce, tomato and 🥑 but when I got ready to eat it, it was grilled cheese!
Order was ready more than 30 minutes after the set pickup time… staff didn’t seem to care at all
The shakes are nice and thick and enjoyable and filling. Thats important since it is called the shake shack. However the food is meh. The burger is a burger. Not particularly flavorful or enjoyable but food all the same. The service is fast enough that you wont be annoyed but not fast enough if you are in a hurry. On the whole, a decent experience. Not particularly impressive or anything.
I am soo mad about i placed my order around 7:30 and one hrs later i call them to ask about my order and they didn’t know anything about it i give them my name my order number and still they couldn’t helped me and the customer service was horrible now i don’t have my order neither my money back isn’t crazy i will never order from this place seriously 😒
The burgers are always good the service was okay thank you
Horrible experience. Imagine waiting for your food and being excited just to see your hot dog is burnt and your smoke shack burger is to burnt to even chew and has bacon that isn’t even cooked correctly. Never again I’m sticking to the shake shack in 125th please don’t waste your money here.
I think its a bit pricey for just burgers and fries. Nothing spectacular stood out, typical burger joint. Food was good, but there are definitely better burger places out there.
Some very dumb people work here and they don’t wanna talk to you if you are trying to tell them the right thing to do. It’s amazing how many dumb people they can find near an Ivy League school.
Excellent service and food!
For the third time of me visiting Ive had my order take about 15 minutes for a single shake to be made. By the time I got the shake i realized it was done wrong, but because of the incredibly long wait I decided to just leave after that. Dont think Ill ever visit again after today.
So after I finished placing my take out order the cashier asked me if I have my vaccination card?. I told me I do but I dont have it on me buy why am I being asked if I am not dining in. Being Asian I thought this was a weird question. I even asked the gentleman who ordered after me if he was asked for a vac. card and he said no
When you come here, you can do a survey and get a free drink or a coupon!!
I had a $10 comp card to use at Shake Shack, which did not list any specific details about how it could be used. The cashier could not get it to work, and she finally discovered it could not be used on a veggie burger. I’m a vegetarian. No one at the restaurant was able to get it to work on a veggie burger and said there was nothing they could do, so I walked away with nothing. I went out of my way to visit the restaurant because of the comp card (with no specific restrictions listed) and couldn’t use it. Why discriminate against vegetarians? That’s the stupidest thing I’ve ever heard.
Favorite fast food restaurants..Alm locations around Bryant Park, near Columbia University and at LaGuardia Airport were good.
True swindle, dont buy the new black truffle burger, so thin in comparison to the advertisement. You can’t even customize this thing, no veggies or tomato included. It was better last year truffle burger.
Terrible service and waited for 30 minutes for my order while people who came in after me got their orders and left
This location should have a sign for pick-up orders. They have customers wait until they receive the orders from the workers they were 4 employees making orders while the customers wait in the line. I waited over 10mins for the order I make 30mins before I arrived at the location.
Very reasonable price, but the food quality is quite mediocre, which is somehow expected when you look at the price.
Its okay. I just have to keep asking for hot sauce packets or to see if they can put some hot sauce into a takeout cup. Smh. My name (Isa) is not that difficult to pronounce. Geesh Louise
This shake shack location is one of the busy one being right next to Columbia University so it takes awhile to get your food but the burgers are always good!
I dont know why I keep giving this place second, third, fourth chances. It ALWAYS disappoints.
I waited 30 mins for a order I paid for just to find out they never had it in the system terrible customer service as well
Was good when they first opened . Service and quality went downhill ever since unfortunately. They also require you to wear a mask regardless of vaccination status .
Fast food of decent quality at a convenient location.
Decent wait for a city spot. Food was top notch, about as good as it gets for a Shake Shack. Service was good too.
It’s not my favorite place but, its goodish.
Burger size is not good on the basis of price
Relaxing place. Quite services. Food GREAT!!
Horrible service. Waited 40mins because they missed my order. Did not rush anything. Go somewhere else at this snail speed.
Shake shack will always be good but you gotta get the double to feel full. The fries idk how they do it.
Its okay I guess. The long lines and small portions do not justify the price as I dont think the burger or fries are that great.
Always a solid burger....annnnd hotdogs. LUV their fries (prob cu a tad heavy on the salt)....and shakes are legit.
Had the mushroom sandwich top of mushroom was hard like plastic was not chewable
Love the food but is expensive!
Food awesome. Employees hard working
I love this Branch i was there today for late lunch and the casher Cindy was very nice and welcoming,, Id definitely go again,, thanks
I love their burgers especially the smokestack and the shack burger and of course the cheese fries!
Sometimes theyre not friendly enough when they give you your food Its like here get out Not everyone a few here and there
Service here’s real slow.
The staff just rolled her eyes when I told her my name to pick up. I dont even know what to say.
Great food, but it takes so long.
The buns were too regular for a $10.00 chicken sandwich.
Highly recommend the double Shake Shack burger.
Love the fries and the shroom burger
Great fries and shrooms burger.
Super slow. Super long wait time. Need to wait for at least 20 min each time.
Worst staff, will never order anything from here.
Awesome! Nice but pretty small. Will go back.
Great burger
Always nice
Worst location ever.
Clean and cozy !!
Quick and friendly
Bad service & dirty kitchen.
Waited for a while but, it was worthy.
Its ok
Nice sunlight
Great staff 👍
Enjoyable
Terrible services.
Good place.
I just walked in your store on 116th street and broadway, the customer service was horrible. Everyone was standing around congregating. Another woman walked up to the counter, no one engaged either of us. The women walked the tablets and i said hello to get someones attention. The young ladies finally turned to me, she rolled her eyes and acted like i was bothering her. I just wanted to know if I could place my order in person. She informed me that I had to use the tablet. I made the decision to leave with my money. I dont know if it matters to you if someone decides not to purchase your product or not but I think it should. I will not be coming back. Customer service is very important to a business. Do better.
They won’t let you use the restroom even you made an order. Frankly speaking, the only reason I choose Shake Shack or any similar restaurant is that I need to find a restroom outside…
The burgers are very good. I recommend them. no, forget your covid vaccination card if you plan to eat at this place. Enjoy.
We tested the hot dog which is really excellent!
Excelente! Tienen varias opciones vegetarianas
Very tasty snacks.
Delicious, especially the double shake shack
It is right in front of Columbia, so it is easy to access, and you can use the bathroom
Excellent clean and delicious
Total reviews rating 3.6
92 Reviews for Shake Shack 2023:
Review №1
2022-06-05Quick service and nice staff, the place has few tables to eat in. Not much to say, tasty burguer good location , in front of Columbia univ.They can do it better wth de french fries.
Review №2
2022-03-31With its close proximity to Columbia University, the 1 train, and 3 MTA bus lines there is a lot of visitors at this location. The food as always is good.
Review №3
2021-07-18Love this branch! Really good burgers. Tried the beef ones and the hot honey chicken. Hot honey chicken was quite spicy, so ask for less habanero sauce if you can’t take the spice.Remember to order in advance on the app and choose “inside collection” so you don’t have to wait (don’t choose window collection as the system is not very accurate and you might end up waiting for a long time while your burger is sitting inside). Also, always ask the counter for your order; don’t just wait in the store!
Review №4
2022-06-28Service was so so. Much better the other times Ive gone but hey 🤷🏾♀️. The burgers were alright. Needed something to cure the burger craving without having to go too far.**Update** have to say, Shake Shakes customer service seems legit. They reached out regarding my service, explained to them what happened and when. Said theyll reach out to the locations management. So Im hoping for the best.
Review №5
2021-10-15I rarely write a review and never had an issue with Shake shack until today. Just ordered the new black truffle burger from this location via the app. They lost my order and they found it about 50 min later. The bad thing about the app is that you cant cancel the order or ask for a refund. When I got home, I opened the bag and this was the double black truffle burger. There goes 14 dollars down the drain
Review №6
2022-06-02I’ve always gone to this shake shack. However today was so disappointing. I got there at 9pm and when I got to the register the lady asked for my order and asked if I wanted to dine in or take out. I said dine in. In the middle of eating my food a woman which I believe is a manager rudely starts yelling saying that everyone dining in has to go. She said “you guys have to leave we are closing so I don’t know you all have to go” mind you, they close at 10pm it’s 9:17 when she said that. I’m trying to finish eating and she comes out again and says we told you when you ordered that we were closing again she’s yelling. I was never told I couldn’t dine in. I don’t know what type of people work here but I will not come back to this shake shack. I didn’t even finish my food and threw it out. So rude and disrespectful to yell people to leave when clearly you’re opened and we’re eating. I told her you close at 10 she said I don’t care we’re closing. So Unprofessional.
Review №7
2022-03-04Ordered 3 burgers with Shake Shack app, but it turned I received something completely different from what I ordered. Cant figure out how they made such an outrageous mistake. I mean, they cant even make a correct one out of three, they missed them all...The worst part is that the app does not allow refund, or replace, or even complaint. This is the last time I order anything from this place
Review №8
2022-07-02Idk if the white chick who think all Asian names are the same is still there but, tonight was filled with some heart! Lemme tell you these people service with a smile and dance! Not only are they friendly! They get their jobs done! Keep up the good hiring, shake shack! Boot the garbage.
Review №9
2022-03-26I usually order a mushroom burger and occasionally a normal burger and enjoy that but today I made the mistake of ordering a hot dog and some chicken nuggets to go around 8:45pm. First of all, there was nothing on the dog and no condiments or napkins in my bag. The dog was way overcooked, dry and leathery. The nuggets were so greasy that when you picked one up, the chicken slipped out of the breading and you were only left with greasy breading in your hand. I would have turned around and returned my order but I was already in the Bronx by the time I tasted my food. I took a few bites and made myself a salad instead when I got home. Ill stick to the burgers from now on.
Review №10
2022-05-23Ordered from web site. a burger and a fries. got the almost ready, walk over now text. arrived at the window, nothing on the screen. Did not receive an Order ready text. so I had no clue if my order was ready or not. there several a lot of delivery guys ahead of me. window was closed and opened only when a order for one of the delivery guy was ready. I was standing there for like 15 minutes, finally I asked for my order when the window opened and it was sitting there the whole time. when I brought it back to my office there was no napkins and no ketchup. I hope the manager sees this and take note to improve service.