Shepherd ENG Heating Cooling & Refrigeration Inc in Bronx

Review №1

2022-06-28

Repaired my Central Air Conditioner, I called a couple company to repair my AC but they were the only ones able to fix it. Every time I had the unit repaired before I called Shepherd the unit stopped working. This is the first time in weeks my Air conditioner works. I recommend these guys to everyone.

Review №2

2022-02-15

The good thing is that they fixed our problem satisfactorily. However, they werent cheap and worse, wouldnt honor the warranty in which they were to supply the parts without charge to us and to get these from the manufacturer. Our AO Smith hot water boiler had been installed by them in early 2014 and parts were warrantied till Nov 2023. When our boiler gave out we called AO Smith which identified the problem through the error codes and gave us the parts authorization number so that this servicer wouldnt charge for parts. But their technician said they didnt have the parts (these are quite standard ones, a gas valve and a thermopile) and would take a week to get them from the manufacturer (AO Smith). We couldnt be without hot water for this long. Their solution? That we pay the list price plus their labor and then seek reimbursement for parts from AO Smith. Why do they do this? Because they make hefty profits by selling parts at list price on top of their service call and labor charges. They charged $310 plus tax while Amazon Prime was listing these for $165 including 1-2 day shipping. As a result we paid them $696 to fix our water heater ($180 service call fee, $150 labor, $310 parts, plus 8.75% tax on all). The irony: I contacted another firm that said I could get the parts for only $50 as theyd get the parts replenished for free under AO Smith warranty. But by then Shepherds technician had already almost completed the job. I asked Shepherd if theyd take the new parts I could now give to them and credit back the parts charges, but they refused. I had to repeatedly call AO Smith and send paperwork before they finally agreed to reimburse most of the parts costs (Im still out $50 on this and Shepherd wouldnt even credit this much back), in addition to the $330 plus tax of labor charged by Shepherd. The actual labor time taken for the repair was about an hour, plus 30 minutes of chit chat, so 1.5 hours in total.

Review №3

2021-06-15

I have worked with this company before and they are extremely reliable. My parents were the ones to recommend them to me on my first home visit for a boiler repair. This time around we called them up to repair our Vulcan Oven & Refrigerator. The oven wasnt hot and the fridge just wasnt cooling the refrigerator portion but the freezer was working. The techs arrived alil late but were very polite and friendly. I like the fact that they were wearing mask and gloves. Chris & Peter repair one unit each and faster than expected. Great service recommend using.

Review №4

2021-06-15

The company was very good. They are worth the price compared to other contractors. Installed a new central air conditioning unit and made minor changes to the piping as I requested. There was no additional charge for the changes. The installers were very nice and knowledgeable, they were employees not sub contractors to the company. I was extremely surprised that they cleaned up before completing the job. I didnt have to lift a finger which wah was a plus and they gave us warranty. I recommend using them for all air conditioning installation.

Review №5

2021-01-18

This is the worst company I ever dealt with. I had a heat problem, I called them this Friday and they told me Saturday from 1 PM to 3 PM a technician going to come to fix. It turned out I waited saturday until 7 PM for him to show up just to tell me that it’s the valve and they cannot fix it today because the store is closed(of course it’s closed since you show up at 7pm instead of 1-3pm) But they will fix it tomorrow,They told me that it was the valve, and asked $391 to put a new valve.supposedly they said and I quote the dispatcher “ Chris will come and change the valve today(Sunday) at 2pm” this rude guy Chris shows up at 3:15pm, he comes and takes the valve off and goes in his truck and supposedly cleans it and wants to put back my own valve. he said this will work when I told him no you guys made a deal with me to put the new valve he said don’t tell me how to do my job otherwise I leave it and I don’t fix it. And he just left in the middle of the job. My tenant’s friend came and checked and said that we need a piece that cost $12 in Home Depot and he just fixed it in like 15 minutes.I wasted 2 days of my life with this terrible company and I will NOT recommend this company for anyone.It’s been the most stressful two days and very upsetting time with those liars.

Review №6

2020-06-12

One of the best Heating Cooling and Refrigeration companies in the NYC area. Have used other companies for my refrigeration installation and repair, but none are as good as Shepherdehc

Review №7

2022-06-15

Never had the Business experience or courtesyto call me back or answer my email.

Review №8

2021-06-15

Everyone was very polite and professional! I had quite a few things I needed to fix and they were very patient and understanding! If your looking for a convenient and quick assistance this is definitely the Company that you want to go with

Review №9

2020-06-24

First I would like to thank the lady that pickup the phone. She was so understanding. My window air conditioner wasnt working. Peter came over with his partner. Im sorry I forgot your name. Peter is the best. He is a gentleman he knows his stuff. He was able to pinpoint and explain what was wrong in detail.

Review №10

2019-12-16

Called them to repair our central air, which they were able to do, however once they repaired it our system was not able to turn off. We called them to ask what was the problem, they would not reply and when they did the manager cursed us out. Horrible service, horrible work, unprofessional, they dont even have uniforms or a business vehicle. WOULD NOT RECOMMEND STAY AWAY. If you ask me, they probably write the 4 and 5 star reviews themselves, because there is no way a bunch this incompetent could produce 5 star service.