Ship from USA to Kenya - iMail Kenya in Staten Island
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Staten Island, Richmond County, New York, US
Site: http://imailkenya.co.ke/
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:9AM–4PM
Impressive company. My experience with them was impeccable and not comparable to others that do this per kg shipments. Its a a self explanatory process and theyre reaaaally fast. No need to use DHL unless you have all the money to spend. By the way DHL will also normally clear within 2 to 3 business days. I mean i did not find much of a difference in terms of speed compared to DHL
They can assist you arrange a pick-up within the US using FedEx. You only send them weight, dimensions and devour address and they will send a shipping label. Wont even charge you until the parcel gets to Nairobi which is sort of honestly a really helpful feature.
Impressive company. Excellent experience that i highly recommendanyone to try shipping with them.
Mosses did a very good job coordinating a delivery I had an issue within Nairobi.
Good service. I bought a used phone on Swappa and I requested that they inspect whether it was truly unblocked. They did and upon receiving the phone, it actually worked with the local networks. Will definitely use the service again.
Its been good service from my own experience. Had goods delivered at the end of August and they were already delivered to our company September 10. Logistics has its days but appreciate the service
This was my first time using iMail to ship items from US. My disclaimer here is i had not read any reviews. I have previously used Kentex Cargo who were honest, reliable but slightly expensive. The term cheap is expensive is true and especially in this case.I ordered items online that were all delivered to iMail staten address by 9th August. The items shipped out on the 21st August. This was after following their instructions in sending all details of all packages to ship out. I had a total of 5 packages. They confirmed receipt of 5 packages and shared photos to confirm. I was told that by Thursday, 26th, i will have the goods delivered to me. Things went downhill once the goods arrived in Kenya.I received the invoice in my inbox to pay for the packages on 27th August despite (delay/ problem number 1). Once i made payments, i was told i would receive the good by Friday, 27th. Delivery was made on Sunday afternoon despite my constant emails requesting information. The cherry on-top of the cake, they have misplaced one of the packages (i have only received 4 packages). The fact that i have to send email after email following up on my package is least to say frustrating. I have no contact number to call other than the contact in USA which no one picks. Right now the most up to date information i have on email is that they have received my information and i quote Yes we will have feedback for you regarding this. We will contact you. How this is meant to give me confidence in their services, i dont know. Still waiting to see if this package will reach me.This will be the first and last time i use iMail and would not recommend you use them unless you are comfortable with the potential of your packages missing and dealing with such poor communication.
Packages come very well stuffed. No damage. You can ship delicate goods with them.
Packages was part of the March 22nd 2021 shipment arrived on April 22nd 2021. My experience with iMail has always been excellent since this last shipment. I understand the delay of shipments outside of there control I just wish they would have let us know on the website before or early enough of delays like what they are doing now we would have understood. But all in all I received both my packages safe & secure (like always).
Where’s my package?It shows on their website that it arrived in their Eastleigh warehouse on 4/4/21,and was ready to be collected on 4/8/21. All of a sudden they can’t find it. It was sent out in Feb with a promise of getting to Kenya in two weeks, but it took 2 months. I do not recommend.
I ship every week and the goods have always got to me in perfect condition.
IMail was at some point slow but I understand there were issues with the airline they were using and I mean, I think everyone in the air industry knows that Turkish is cheap but slow while Emirates and Qatar are the most expensive but also the most efficient. With their pricing, I would think that was the reason they used Turkish even though it was a really slow service but I have seen them using Kenya Airways and its actually a better alternative
Highly recommend them.Nice customer service and secure shipping.
This review will be edited later, first time shipping with this company and I want to check how good their service is before I give them 5 ⭐*Edit*There was a one week delay but they delivered to my home address. Ill use them again
This company is unreliable and dishonest, especially on the Nairobi side. The first time I used the service, the package was ready in a little more than 3 weeks, not 2. Organizing delivery was very confusing and frustrating, as the Nairobi office was giving conflicting information. When I called to check on delivery, I was told the driver “had a puncture” and was on the way. When the driver arrived, he said he had no puncture, just a lot of packages. I tried again. Instead of 2 weeks, it has been 6. After 3 weeks with no update, I tried calling. No one would pick my calls. Finally about once a week the US person would post updates on the tracking website. After 6+ weeks, the packages were released, but again, delivery was a nightmare. I was promised my package was on the way, and drove from Naivasha to meet the driver. Kendry on the Nairobi office line told me she would check at about 4pm. She never called back. I called again at 4:40 and was again told the driver was on the way, but “had a puncture on Thika Road,” and was still on the way. Then the “driver” called (Kendry didn’t recognize his name, Steve!). He said he’d taken back the boxes to Eastleigh, where Kendry claimed she had just left. It is a physical impossibility. They asked endless patience for customers, with zero discounts and zero effort to even deliver on time and truthfully once the packages were released. You cannot count on iMail for reliable shipping or honest information.
Multiple companies refused to ship dangerous goods for our company but this company found a way of shipping them with all the necessary paperwork. Its a good company if youre willing to engage them in shipping special types of goods
Im very happy that Sep 2 shipment already was already received at my house . I can only hope you will keep up with the speed. I have stuck wihh you despite all the delay issues youve had in the past.
The owner will dish out an excuse for the delay, weeks after the delay!The shipment was last updated as being in Turkey. And now the Turkish Air link that was shared says there is no booking by that code. This is after SEVEN WEEKS of dates being pushed. No communication whatsover! AVOID! AVOID! AVOID!Telling me to check with Turkish is like a waiter telling you to follow up with the chef after food has delayed for hours. As far as Im concerned, Imail has my goods, what does Turkish Air have to do with it?
Good customer service and communication, highly recommend.
I hv been shipping with them ever since last year nd i hv never had bad experience..i like their services good job imail tuko pamoja
Highly recommend, very competent and timely delivery.
Communication is fast as long as you email or WhatsApp them. They aren’t so huge on phone calls but I found their communication through email to be really quick and efficient.
Promise, delay, excuse, delay then a new promise. Rinse, repeat the cycle. Might break on the 6th cycle if youre lucky.Edit: Ive used Imail 4 times. 3 times there has been a delay. Those 3 have come back to back. While I understood the first 2 of the 3 having been a clearance problem, its this third one that has got me ticked off. The delay was explained as cautionary and a date given. Only for the dates to change again by 5 days when they arrived, citing space issues. This struck me as odd, considering something cautionary is supposed to have been well thought-out. Also, whos to say this space one wont happen again? 3 delays out of 4 is not a good score guys. Im sorry.In the screenshot below, the packages were consolidated on the 21st of Feb. This was after we were promised that the initial delay which took six weeks to sort, was over. Suffice it to say, I wont be using Imail again, nor recommending it.
I am very happy with the service I have received so far. I did notice however that some items shipped from Detroit while others shipped from JFK. The Detroit ones arrived faster so might be a great choice to use Detroit for you guys
Good shipping rates and two weeks delivery timeline. you can tract the movement of your package in real time. no hidden charges.
Even through COVID 19 pandemic, you are still shipping goods and thats commendable. Though they took longer, I felt great receiving my packages. All was in order
Air shipping is not easy but I love the work being done by the company to improve their work.
Cheap isnt always expensive. Its lack of empathy and honesty from sales providers that perpetuates a bad customer experience. I appreciate that this company really tries hard to make sure that the customer is treated in a manner thats deserves praise
Started off the new year by trying this company and they have proven they can be depended on. They have been within reach everytime I needed to communicate with someone. Customer service is rated 5 out 5
Tremendous service though they work on a tight schedule
Just received my shipment yesterday...super fast and safe. Will definately give a 5star expirience...kudos imail Kenya for the great work and service
IMail kenya kudos for all you doing.Best value for my money. my package arrived intact and safe.Sure will refer others to ship with you.
I loved working with them, way better than other self proclaimed companies like (K.T)...Id highly recommend them.
You should work on starting sea shipments
Buena company. My sister is visiting Kenya and needed some pantalons.
Its a great idea to have a shipping company that delivers in Kenya at a price per kilogram in the upper Midwest. Saves a lot in shipping costs. Thank you
New TV package arrived. Best and fastest shipping company for goods to Kenya. Thank you guys
Even with the ongoing Covid-19 situation, still received my package on time. Bravo imail kenya...you are the best
One and half months later, still waiting for package to be shipped out from the Fargo address... sigh!
Great communication upto the point where the package got to the Nairobi office, from then trying to get it has been a headache.
Spectacular!, expedited and hassle free shipping from the US. with simple and responsive user friendly online platform.
Your communication is always appreciated and thank you for going out of your way to ship our items through expedited means
The service is straightforward and the constant updates helped me keep track in the entire process. Overall, a great job well done
I received my packages safe and sound. Thank you
Affordable and highly recommend
Though Id wish that cargo screening charges can be reduced on a per kilogram basis to, everything else went smoothly.
They are very professional cargo handlers.
Customer service is outstanding.Their website is one of the best I have come across,very easy to navigate...#imailkenya you are the best
I discovered this from a friend and decided to try out with a small package. The great thing is super affordable and ccommunication was really good
Shipping procedure was quite easy. I had requested repackaging and that did save me some money
Just ordered and received my package....#imailkenya you are the best
Amazing...Amazing...very swift operations
Currently living in Kenya and got my packages safely. Thank you guys
Am pleased with the management and service offered.Thank you.
I mail Kenya thanks for the services offered..perfect and awesome
Delivered safely. Thank you.
Cool. Place
Reliable,Effective and Quality service.
Poor customer service. Delayed deliveries.
5 star
Nice customer service ,highly recommend.
Used the service to ship goods u0002from US and they arrived well a bit late. Kept on hold in Bahrain but later the hold was removed. Just collected
Impeccable service and communication
Keep up the good work
Deliveries always on time
Good Customer Service
Good service
Excellent response
Total reviews rating 4.4
78 Reviews for Ship from USA to Kenya - iMail Kenya 2023:
Review №1
2022-06-16Been using them for a while now, the shopping time to Kenya has drastically decreased in the last year or so.Theres opportunity to improve and make their Nairobi office more professional. When customers can come in and see a physical office, it boosts their confidence to trust the company.Otherwise I keep using them for their affordability and speed of delivery.
Review №2
2021-12-27Amazing company with a really fast shipping experience. Its quite a joy to work with them and they share most of the information you need to track the package in your account. Im used to two weeks from all other companies I have used but this one has been consistently delivering within 9 days, sometimes earlier. Its blissful. No stress
Review №3
2022-08-02Amazing shipping company, really fast ,got mine in 6 days. Its joy working with you.
Review №4
2022-04-20Amazing company with a really fast shipping experience. Its quite a joy to work with them and they share most of the information you need to track the package in your account.
Review №5
2022-03-10Poor poor service after the package has landed in Nairobi. Waiting on our package for more than 2 weeks after landing in Nairobi. Extra charges for courrier etc and service goes even worse. Taken in circles by the imail team!
Review №6
2022-04-06It was my first time to ship with them they are cooperative and I received my package with no delay, I really love them.
Review №7
2022-01-20Fast shipping from US upto JKIA. After that, its just problems. Last mile delivery is their biggest let-down. I am yet to receive a package that arrived in the country 10 days ago, and I got some rather unpleasant responses when I tried to follow up with the US team via WhatsApp. Ill assume this is due to the festive season and give them a few more days to deliver it. But, still, their website says you will get your packages within 14 days and local deliveries will be done in 48 hours. Furthermore, their website says they will be shipping throughout the holiday season. So I was not expecting delays during this Christmas period based on the information on their website.Ill edit this review and score them based on how they handle my other packages that are yet to be shipped to Kenya then decide if I will keep on using them.Update: I received all my packages. The second shipment was flawless and the packages arrived on time. I guess the prior delay was due to the festive season, and that’s expected. I would recommend them especially for bulky items as they strictly use the actual weight of items.
Review №8
2021-12-12Sorted out the small misunderstanding we had and everything is good. Will be using them fron now on.New UpdateWould be great if they had a local Kenyan number to know if your goods have been dispatched for delivery . Now I have to sit at the house the whole day waiting for my goods to be delivered.
Review №9
2022-02-27Very straightforward shipping company. They do their job professionally and are seemingly very good at it. No volumetric is also something I really liked about it
Review №10
2022-03-21The best shipping company. Efficient. Saves you time and money. No regrets in doing business with you, am satisfied.