Ship Smart Inc. In New York City in New York

Review №1

2022-06-07

We had a 200 + pound metal animal shipped from Scottsdale, Arizona to Minnesota. Very professional customer service…very informative….the whole experience was a pleasure. The animal arrived today. We were very happy with the communication given to us and the shipping quality they used to move it. I highlyrecommend all experiences we had with all communication.

Review №2

2022-01-03

Please do NOT use this company. The company lost all of our boxes (34 total) and has not attempted to offer us any kind of compensation. They do not know where our belongings are, and have not contacted us since October of last year (our things were initially picked up on July 27th, 2021).Here is a summary of our experience:— Contacted Ship Smart to move studio’s worth of boxes (34), a couch, mattress, chair and keyboard. We were given an initial estimate. We were also ensured that our belongings would be shipped out and delivered within 4-5 weeks.— The boxes and furniture were picked up on July 27, 2021. Afterward, we did not receive any communication until we called them on August 16, 2021 tp check on our delivery. We were told that they could contact us back at the end of the week to let us know when our belongings would be shipped and that it was not palletized at time of call.— We received no call back and we reached out again that same week only to be given the answer that it would be the next Wednesday (08/25/21) that we would have the final weight and cost.— The day came and went without a callback, so we reached out again multiple times over the remainder of the week (08/25-27) and kept hearing the same update — that it is not palletized nor ready and we could expect a call back next week.— Again, silence from Ship Smart for the following week (08/30 - 09/03) except when we initiated the calls. No direct answers, only let me check with the warehouse and get back to you. We never received a callback once. On 09/10/21, we called once again to try and escalate the situation even more. — A couple of decent days passed with communication (09/13-15), but then no more updates from Ship Smart. We received a communication explaining that our partial shipment (large furniture) was to be delivered the next week on the week of 09/20-24.— The following week, we received our couch (damaged and missing pieces), office chair, mattress and a few art pieces on 09/29/21. We called three times between 09/30 - 10/01 but no answer or callback until late 10/01.— We received a call to say that our stuff might have been shipped with another order (didn’t directly confirm that this was the case).— They confirmed that they could not find our boxes and that they had discovered they had been lost for a while. We were not once alerted to this fact, even though we had been calling them numerous times.— We (as of 1/3/22) still have yet to receive our 34 boxes. We have not been contacted by Ship Smart since 10/13/21. Since losing all of our belongings, we have had to spend an immense amount of money rebuilding our home and our lives.Absolutely no attempt has been made by Ship Smart to right this wrong, or compensate for our lost in anyway. This is a shameful business. Please — for yourself and your family — do not use them.

Review №3

2019-10-25

Awesome experience. I talked to real people at each turn, and they answered any and all questions I had regarding my furniture shipment to Hawaii. Pick up was great, and the crew they had was fabulous! My items got to their destination sooner than expected, I was very happy. Would use again!

Review №4

2015-05-10

I used Ship Smart to move my things from Brooklyn in NYC to Denver, CO. For me (I had a 5x5 storage unit worth of things), it was very economical and they did a great packing and shipping job. None of my items were broken, and they put this hardcore felt lined paper around your furniture thats pretty awesome. The company showed up on-time for the move and were very responsive. I would use them again.

Review №5

2018-04-01

I used Ship Smart to pack up and ship items from New York to Portland Oregon. They packed my husbands guitars and amps and I was so thrilled with the materials they used and the care they took with our belongings. Everything came in perfect condition including china and glass. I would definitely, definitely use them again for any shipping!! Thank you !!!

Review №6

2019-05-09

BAIT AND SWITCH RATESCOMPANY DOES NOT HOLD TO ESTIMATES AND CHARGES 3 TIMES THE QUOTED PRICE! BEWARE!Im moving items that are packed and in storage from Seattle to Boston. So I called around and got a quote from this company and others. They quoted me a lower price, it was on the order of $800-$1K less, saying that my move was probably a lot less weight than the other companies anticipated and they specialized in small moves. I trusted them, since I hadnt even had a full apartments worth of things, just a bedroom. They came to pick up my things, which were already boxed and packed in a storage unit. I even helped load the truck to make it easier on them. The men informed me that they needed to update the inventory a little, for a couple of extra boxes and a bookshelf I forgot was there, but they asked for my signature and said I could go. After a week, when I had already flown back to Boston, they informed me that my things were ready to ship, and that the total cost would be 3 TIMES WHAT THEY QUOTED ME.I told them that I dont have that kind of money, and that the price they wanted is over twice what the competitors had quoted me. I asked why they hadnt said anything earlier when it was apparent that the estimate they gave me would not hold. They never even gave me a final inventory list or updated quote to approve. They claim that they have already packed and palatalized my belongings, and that the total weight with all of their packing materials has come out to 3 times the weight anticipated, and they didnt weigh it at all until after they had done the packing. I asked about having another company do the move since I cant afford what theyre asking for, and THEY CLAIM THAT I OWE THEM THE ORIGINAL QUOTE JUST FOR PICK UP AND PACKING SERVICES. THAT WAS NEARLY ALL OF MY BUDGET FOR THIS MOVE. That was the price they quoted me for pickup, packing, transportation, and in-home delivery!I would understand if the price went up a little because the estimate was a little off, but 3 times the quoted rate is unacceptable! When I called, the person on the phone said they couldnt do anything about the price but would have their manager call me because the manager was out at that time. I agreed. No call that day. No call the next day. Weekend. No call on Monday. On Tuesday I get an email saying that I owe them the 3X amount they quoted AND if I dont pay it immediately they will also charge me storage fees for my shipment that hasnt gone out. ???????Dont trust this company! They intentionally underestimate weights of your items to give you a smaller quote and then take your belongings hostage! I dont buy things like a bed frame or a book thinking, Hm, I wonder how much this weighs which is why I trust a moving company to estimate it for me. This moving company cannot be trusted and doesnt hold itself to its quotes or inform you of an updated estimate. If you have a budget, this company is not for you.

Review №7

2015-02-06

Used ShipSmart to move cross country. Perfect for anyone who maybe doesnt have much stuff and doesnt want to move themselves. They cleared out our apartment and delivered to our new home just a couple weeks later. Everything was packaged very secure and custom crates were built around everything! Awesome service at a very fair price!

Review №8

2017-11-01

I was promised a quote within 24 hrs of my initial phone call. Several calls and 72hr business days later, still no quote. I then told them not to bother and was immediately sent a very expensive quote. I had call Arrow Express in the meantime and received a quote within 10 mins for only 20% of what Shipa Smart charged me. Arrow Express responded immediately and were true to their original quote.

Review №9

2015-11-18

Top notch customer service. I felt I was in very good hands. Its always worrisome when all your stuff is in a truck somewhere but I felt very confident, and they answered all my emails within the hour. A very positive experience! Would recommend highly.

Review №10

2020-08-04

Great customer service from Ana Mayer, super helpful.Stay away from Jim if you are looking for good customer service.