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Phone: +1 212-518-8034
Site: https://locations.theupsstore.co...
Opening hours
  • Monday:8:30AM–8PM
  • Tuesday:8:30AM–8PM
  • Wednesday:8:30AM–8PM
  • Thursday:8:30AM–8PM
  • Friday:8:30AM–8PM
  • Saturday:10AM–5PM
  • Sunday:11AM–4PM
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Total reviews rating 2.4

82 Reviews for The UPS Store 2023:

Review №1

2022-07-21

Convenient to print quickly, but pricey. I spent $20 to print 20 pages of 8x11 paper and spent 5 minutes on the computer. Just like other printing companies—they charge you to use their computer. The attendant was rude just like other reviewers said—I walked in and seemed disinterested in helping me. If you need a place to print asap and you have no other choice then come here. If you have time, you might want to go elsewhere.

Review №2

2022-06-29

I just had the strangest experience with the female employee working at 6:30pm on 6/29. She was doing several things at once (totally cool, I do that at work too) but I didn’t feel she wasn’t keeping track of which of my Amazon labels went with which bag. I voiced that concern since I had a couple hundred dollars worth of merchandise I was returning and wanted to be careful, other locations seem to label the bags right away, or at least lay the labels on the correct bags to come back to later. She screamed at me several times that it didn’t matter (maybe she’s right but honestly she lost all credibility when she lost it on me) and she refused to let me see the labels myself to see that the addresses were the same, she just kept screaming she was going to cancel the labels and I could go somewhere else but I didn’t need to seem them (she did eventually show me, but I’m still worried the barcodes should be associated with the individual items). I left feeling bullied into the decision to let her keep my stuff, but now I regret it and I’m worried my stuff will be messed up but I am not going back there ever again. I don’t understand why she refused to assign the correct label to the correct bag, it’s like once she knew that it was important to me she did everything she could to miss label them. It was truly the strangest, most aggressive interaction I’ve had with any store employee, I’m so confused what just happened

Review №3

2022-06-11

Avoid this location!!! Really bad experience 6/11/22. To the point that I have never written an online review before but feel compelled to. The woman working was extremely rude when I called in advance to ask a question because i was a carrying a very heavy package and the original location I went to had systems down. When I came in she rolled her eyes when I asked where to put the sticker she thrust at me and was unclear with her direction. She felt this was not her job and by my reaction, refused to send any of the other items I came in to return and told me to go somewhere else. Terrible customer service.

Review №4

2022-06-12

Like many others, I will say that I will avoid this store at all costs in the future. The woman behind the counter seemed beyond annoyed that I would dare to ask her to pack and ship something. As soon as I mentioned where it was going (International), she started throwing out high numbers in a way that made it clear she hoped the price would make me leave. She got even ruder when I said great, lets ship it. And of course, instead of packing it while I wasthere, she propped the very breakable items .precariously on a back counter, turned her back tonmeand started speaking to another customer to pmake it clear she was done with me. Had I not had my toddler in tow, I would have gone elsewhere, but I just needed to get this shipped. For the record, I had to pick up an item from the UPS Store on 14th and Union Square a day ago... and both the employees in that store were so delightful to work with. So if you need to use UPS, go there!

Review №5

2022-07-15

OMG! Its like a Saturday Night Live bit. The only way to garner any attention is to be texting the representative since they are glued to their phones even as they write up forms online...OK some people have the gift of mutitasking. I asked the front desk representative if I could have a tube shipped internationally. She said yes you could. I said Ok. She then said Do you want to ship this international? Huh? OK then I noticed that she was speaking to someone on her phone while questioning me in between pausing to have her conversation which seemed to be an interview for another job. I looked around and the place is a disorganized mess, and the other representative was on also texting on her phone. She then stopped taking my information and asked the other rep to cover for her as she needed a bathroom break...uh huh...the other rep rolled her eyes, and begrudgingly sauntered over, but a gentleman appeared from the back and took over. He was great and efficient and at least instilled a bit of confidence that my package would arrive at its destination. The other rep never came out of the bathroom. Avoid it at all costs.

Review №6

2022-03-21

WORST CUSTOMER SERVICE!!! Attendant was extremely rude and aggressive since I stepped into the store with large boxes to return to Amazon. She even threatened to call the cops on me in case I didn’t leave (which I refused to do). She kept looking for excuses to refuse my boxes and denied help altogether. Just bring your business somewhere else. That experience ruined my day!

Review №7

2022-05-24

Young woman who worked there was really unprofessional. I understand that different UPS stores might offer different services based on the location but this person just kind of shut me down when I asked if there was a different service

Review №8

2022-01-29

First time I was there the clerk made me pay 25 dollars just to package a regular with a box size 15X15 box. Then second time went there with a box but without tape, asked the clerk for help with some tape. She responded that I will have to buy an overpriced whole round of tape if I want some tape. I the third time thought to myself, let me give them one more chance since it’s the closest to where I live, but this time they still disappoint me. I went in there bought a 10x10 box paid, paid the 5 dollar overpriced printing fee to print my own label. Went there with a tape gun ready to tape it up myself… Then the clerk that I have always encountered told me that I am not allowed to tape my package up in the store, she said not in my store, but you can take it outside. It was snowing today, and taping a package by my own on the far corner of the store will impact their service? I don’t really get why the customer doing all the work that they should provide. Called the customer service and got directed to the cooperate office phone line where only a robot is answering and hang up my call after providing no explanation or availability of agents. Really overpriced shipping and no customer service at all. The clerks at the counter were all chatting to each other, calling on the phone. Not mad here just totally dissatisfied with their service.

Review №9

2022-01-22

I’m not sure what kind of UPS store doesn’t except packages but I have found the only one. They refused to print a label for me because they were closing in 10 minutes. Which I attempted to argue “that means you’re still open”. I went to the UPS store on 3rd @ 26th they were lovely and accepted my package, even though they were closing too.

Review №10

2022-05-22

The woman working there on 5/21/2022 was absolutely rude. She yelled at me for asking a simple question about the receipt.

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