The UPS Store in New York
Location on the map
New York, New York County, New York, US
Other Shipping and mailing service Nearby:
2.6 ·(36)from this place 1 mi
Many upper East-Side UPS stores may look the same, but given that they are...franchised, they var...
3.7 ·(39)from this place 1 mi
Sad to say their customer service is scary bad. Staffer pictured here started with a bad attitude...
2.5 ·(167)from this place 1 mi
I have come here twice to renew my childs passport. I dont live in Manhattan but I come here beca...
2.4 ·(158)from this place 1 mi
Employees were rude - refused to assist us with hand canceling our wedding invitations or allow ...
FedEx Office Print & Ship Centerfrom this place 1 mi
Thank goodness for CJ!!! He was not only patient but super knowledgeable. Not only assisting me b...
3.6 ·(115)from this place 1 mi
Very helpful and courteous staff! despite being slammed and having long line, the gentlemen who r...
2.7 ·(70)from this place 1 mi
Four stars for the service alone & location (nice neighborhood), one star for the physical space....
5 ·(1)from this place 1 mi
Very good service!!!
Charlies Neighborhood Postal & Shipping Centerfrom this place 1 mi
Left the store thinking that I was the problem, but then saw the reviews. Turns out the owner has...
The UPS Store in other cities:
DO NOT USE THIS LOCATION TO SHIP HIGH VALUE ITEMS! THEIR CAMERAS HAVE “NOT BEEN WORKING” FOR FOUR MONTHS! I’m in the midst of an investigation with a package that has seemingly vanished after being dropped off at this very store. The driver claims they never got the package. So.. it should be easy to find out, right? Except for the fact that the store has SIX cameras installed, but supposedly all cameras have been “out” for several months. How convenient! Can you imagine a store being so reckless? It should be criminal to operate an establishment of this type without cameras & it certainly goes against UPS corporate policy. I will be filing a police report. Trust this store at your own risk!
Today there was a line almost to the corner. So there was a while of a wait and due to COVID19 there could only be two customers at a time inside the store. Diomaris the manager was awesome. She handled it like a boss, has a polite, cheerful and friendly personality. Handled my drop off efficiently and quickly. If it wasn’t for her I probably wouldn’t have given this place 5 stars.
Everything that could go wrong did. Label information was completely botched and agent was given a ups return label that was complete. Shipment was lost then rerouted back to the store with no contact made from store or ups to report a problem. Additionally - store shelves had no supplies. Should absolutely be shut down. Terrible experience.
Went in on Friday evening with a mess of gifts to be shipped to different states for family. Was greeted by a very helpful young man, think his name was David. I explained the mess of packages I needed sent, he took his time and made sure all the packages were sent to the correct addresses. Overall the process was smooth when I thought It would be a nightmare. I went to tip the kind fella being that I just took up almost a half hour of his time. He refused to accept and said It was his job. Great location.
Wonderful customer service! I arrived with two huge boxes and Mark, the owner, deemed the boxes unfit for travel. He was right: my boxes were flimsy and were ready to burst on the spot. He pulled out some sturdy boxed for me and I started re-packing. After an hour(yup, I have lots of stuff) and countless air pockets, packing tape and beads of sweat, I had three strong boxes ready to go across the country.This store is busy, the phone rings constantly; but while we were there, the staff make sure we have everything we need. They are friendly and helpful.The best part yet: I got a discount for the packing services. Mark is awesome!I will be a returned customer. Thank you!
Ups store located 1173A Second Ave..It has been a great place for all the services and employees with such nice manners ,which it is very important for the public ,but today I had the worst experience ever in this location withan employee named by DAVID who treated me with totally disrespect as a human being. Respect should be given in all ways and to everybody.I go to this location for years and today for the first time i had this bad experience . Hope that this change somehow .
EMPLOYEES STEAL AT THIS LOCATION.WHEN I TRACK AN ITEM THAT I DROPPED OFF FOR DELIVERY AT THIS LOCATION IT SAYS THe ITEM NEVER LEFT THE STORE.WHEN I ASK ABOUT THE ITEM THEY CLAIK IT ISNT THERE. ONE OF YOUR EMPLOYEES TOOK MY ITEM AND NOBODY AT UPS CAN HELP! THANKS FOR NOTHING.
The absolute worst worse customer service out of any UPS store I’ve been to. Rude attitude, yelling at patrons to stand at places where there are no signs. Completely not helpful and deceitful in the way they conduct business. We had a prepaid label and they won’t give us an express envelope to mail our letter in. They gave us a hard time for a FREE envelope. Thats what prepaid labels are for and came in for an envelope. Mean mean people. You should he ashamed to call this a UPS store
I recently had an AWFUL experience with this UPS store. I shipped some of my mothers things to family in Virginia and California. My mother recently passed away, so these were precious heirlooms with a lot of emotional significance.I hired this UPS store to professionally pack and ship my belongings, which cost me $1200 in total. The result was the following:- 1 floor lamp arrived completely damaged. It was made of sturdy metal and the metal was bent, and the glass parts were shattered- A second floor lamp arrived 3 weeks late and completely damaged. Glass parts were shattered.- Items clearly labeled to go to Virginia were sent to California, and vice versa- A box arrived completely splitting openWe shipped the items a month ago and have still yet to see a single cent of reimbursement for the extensive damages and sheer carelessness of the services we received. Weve filed complaints and claims through UPS corporate, yet no one at the company has stepped up to actually take any action to correct the situation. While the UPS store did arrange a complementary pickup service in order to ship the mixed up items to their correct destinations, they have failed to compensate a single one of the damaged items or for the packing service, which they did such a poor job on.The manager of UPS store #0647, Mark, has been unresponsive and unhelpful.These items are irreplaceable, and I am absolutely outraged at the total lack of professionalism and compassion, and the terrible customer service, at this UPS store.
The woke with canned blonde hair is super rude. Her name is Diomaris. She doesnt listen to what customers are asking. She just keeps talking and talking. Shes only nice to male customers based on the visit I paid today. Basically I dont see theres any customer service there.
The hours are 8am-9pm. I came at 805am to drop a package off while trying to get to work on time. They were NOT open. 2 others also were looking to drop boxes off. After waiting a few minutes with no appearance of anyone opening the store in the near future, I left. Very frustrating.
Total reviews rating 2.7
66 Reviews for The UPS Store 2023:
FIRST, I want to mention my remarks have merit as I am a former business owner thus having a full understanding and insight of good vs bad management. I have been to this store since it opened decades ago. In the beginning the owner himself was the manager and as should be the store was run properly. Years passed and the owner replaced himself with a new manager, a young woman by the name of Dyno who is unbelievably efficient. Shes been with the firm for about 15 years operating the business as a deeply caring concerned employee as though it were her own. I swear if I wasnt retired and was still in business I would hire her in a second and pay her accordingly. Never did I personally have an employee so dedicated to making sure everything is perfect, and when obstacles beyond her control are making waves, she actually gets upset while robotic workers wouldnt care as the problem is out of their control. Not Dino! She cares. Eg. quite often the UPS Store packages are wrongly delivered to my lobby. Packages in my building are frequently stolen. For this reason I personally deliver the UPS packages to Dino. She lights up like a Christmas Tree when I walk in stating I was looking for that package, thank you so much... When shes not there the appreciation is non existent. This makes an amazing employee. A person who truly cares. That loyalty and dedication is pricesless.
This is the worst UPS store ever!!!!!! I come here every morning for the past 4 years the manager Dy-no always has an attitude or yelling at someone unless your a man ( coming from a man ) or your offering her something to eat/coffee but I got use to this because this was pretty typical here. In late January I tried bringing my packages around 9:30am and the store was closed I just thought maybe the workers were running late I came back on my lunch break around 2 and the store was still closed so I thought maybe the store was closed for the day I went on vacation from Feb till March and everyday since Ive been back the store opens at 2 sometimes even at 3! this is such a big inconvenience because Im on 60th and 2nd avenue and the next store is on 65th street and 1st avenue and there ALWAY so packed because this store is never opened I feel so bad for the people that work in the 65th street ups store, the people are always rude and taking it out on them because of how incompetent the UPS store is on 62nd. The store owner should either just close the store down or fire her because shes the one I always deal with in the mornings and this is ridiculous.
Dino is always positive, beyond efficient, smiling and going the extra mile. Always. Happy to have her at my neighborhood UPS location and UPS should be proud she is on their team.
The woman who was running the shop on 4/12 at ~5pm is a saint. whatever shes getting paid, its not enough. she anticipated my needs and told me what to do before i myself realized id set up my amazon return incorrectly. she knew exactly what buttons to press and was advising me on how to adjust my amazon return on my phone while helping another customer. doing both expediently. god damn professional.ups if youre reading this, give her a raise. ms ups lady if youre reading this, youre my favorite and i wish you all the best
They are supposed to open at 10am however, there is a line outside of their store and it is already 10:15am. Had to make it before work and was unable to return my package on time.
I cannot overstate how much Diomaris and Morgan helped me in a very stressful situation! I came in on the day before Thanksgiving with 84 packages going to all different locations (that photo isn’t even all of them), many of them international. Someone from my office called ahead of time to warn them and so Diomaris had the foresight to get another person—Morgan— to come in that day so there would always be someone to help the other customers who came in. Diomaris is FAST, and even so she was double checking my work and even caught a couple of mistakes I made in addresses that would’ve been very expensive. I was there from 9am to 2pm and they were kind, professional and patient the entire time. I also saw throughout the day how much their neighborhood regulars adore them. I’m not surprised; they are VERY good at what they do. Anyone reading the bad reviews: I would caution you not to conflate shortcomings in the UPS store location’s equipment/services/capabilities with the workers’ performance. For example, not every UPS location offers notary services. If the website told a different story, I can guarantee you the employees don’t have control over what it says there, so you would be misplacing your frustration by being rude to the people in the store. They were civil to everyone that I saw come in, no matter what. I don’t know how much they are paying these ladies but I promise you it is not enough. Diomaris was born to be a manager. Give her her own store and it will be the most tightly run ship in the country.
Went in mid-May this year to send multiple packages. I think the employees name was Diomaris. Great service! Very personable. She spoke of thinking about opening a store in FL at some point. Shed be great at it. She was very responsive, nice chatting, and real quick with her knowledge of how everything works.
Notary Public advertised, but unavailable. This has been a very convenient and helpful store...until now. I need a notary public for a closing. This store even offered online appointments. When I showed up for the appointment, I was told the notary had quit the week before and the staff person was going to take the test. Call the store directly and verify that there will be a notary available before you schedule an appointment.
WORST PLACE EVER! I lost my packages 2 times in a row. I shipped 24 hour express and they lost my packages. Reviews dont lie. I should have paid more attention them. Please go somewhere else because this place is bad. Even the guy that works there said I dont care about your package, why dont you go to FedEx. USPS is a much safer bet than this UPS store.
Have been to many UPS stores but this location is the best! The manager, Dyno Oyola, goes out of her way to give exemplary service! She is super knowledgeable of all products and services the store offers. She greets customers with a smile and is fast and efficient. She keeps her cool even when under pressure. I shipped packages around the holiday and the line went quickly directed by Dyno. She deserves a raise!!