Wheelchair-accessible entrance
Yes
SimpleTech in Auburn
Categories
Location on the map
Auburn, Cayuga County, New York, US
Accessibility
Phone: +1 315-283-7113
Site: http://www.simpletechny.com/
Site: http://www.simpletechny.com/
Opening hours
- Monday:10AM–4PM
- Tuesday:10AM–4PM
- Wednesday:10AM–4PM
- Thursday:10AM–4PM
- Friday:10AM–4PM
- Saturday:Closed
- Sunday:Closed
Other Computer support and services Nearby:
Comments (63)
Had them replace my Note 8 glass, with a perfectly fine LCD and was told I would leave my phone with them for two days. Went to pick up my phone and they told me it was 3 days and the employee working there didnt know what he was talking about. After waiting an extra day I received my phone which now has dead pixels and dust on the lens for the front camera. Asked to have my LCD replaced and was told I was out of luck. And that they could take my phone for another 3 days to remove the dust from my camera. But they couldnt do anything with my LCD. Poor quality of work and poor customer service.
I brought my iPhone 7 in to get the screen replaced. The replacement was very fast (about 2 hours) however, the quality of the replacement screen is much poorer than one from Apple. Force Touch no longer works, and the colors are not as vibrant. There is even some distortion on the screen when I press the home button with enough force. Overall, it was pretty good service, but you pay for what you get. If I could choose again, I probably would have paid the extra money for an Apple replacement.
The battery in my two and a half year old IPhone 5C, that with a new two year contract cost me nothing, was starting to go, Verizon wanted around $650 for an phone up grade, and I felt that was way too much. So I looked around and found Simple Tech, that would replace the battery for $29.99. Josh, the manager, took great care of me and I had him replace the screen protector while he was at it. Total cost $48.00 and change. All in all, very positive experience.
In October my screen cracked on my iPhone XR. Brought it here to have it fixed. My only issue with the repair was that I couldn’t tap the screen to wake it up. No big, I can live with that. A little over a month later I notice that one of bottom screws isn’t fully screwed in. A few days later the bottom half of my screen stops working and then my screen falls out completely. I take it back there. My phone is an iPhone XR, he tells me it doesn’t look one! I tell him about the screw, he says that has nothing to do with it with the screen falling out. Put on a new screen. Now my Face ID doesn’t work. The front camera works but it won’t acknowledge my face when setting it up. The brightness changes on it own and i randomly get notifications sounds for nothing. (Which May not be associated but started happening after this repair). I went there because they were highly recommended, but I don’t think iPhones are there niche.
My girlfriend had recently sent her Samsung Galaxy S9 to get repaired by them. They said it was 48 hour turn around typically. After calling to check on it 3 days to pick it up. The guy on the phone was clueless about the phone even being repaired. Questioning if she even had brought on the day she claimed. Then he told her it would be done by the end of the day. After calling back mid day it was done.Now upon pick up. She checked the phone. Glass was repaired but the LCD was messed up. She disputed with them that they broke it. However they blamed her for it and said it would be an extra 300 to fix the LCD. Upon disputing the claim that she was at fault for the LCD. One of the guys said that putting the glass on puts stress on the LCD. To make things worse. Bringing it home. Her LCD has the keyboard burned into it. Which was no like that prior to this repair.It would be different if they were sympathetic and said sorry. All they did was blame her for something they had done. Not even saying sorry. They did give back $20. That was it.Im happy that other people have had better outcomes when getting their phone fixed here. Although know your risks and get ready to have evidence if they try to accuse you of a bad repair job they have done. As for the phone. It wasnt even worth getting it fixed. The cracked glass would have been better then the burned in LCD keyboard.
The owner of this store is a great person. He definitely goes above and beyond where he can. Thanks Jeff! They do great work for reasonable prices. Don’t hesitate to use their services.
Cant say enough good about Simpletech! On Mothers Day my 8th grader dropped his Samsung S6 & unfortunately the case didnt protect it. Glass shattered. He was crushed as hed saved his money to buy it, had it only 1month, & spent 4 days researching/reloading new build OS so itd work w/our carrier. I called some Central OH repair shops - they only replace whole screen including LCD ($259). In the process of searching for replacement glass kits came across Simpletech.Called on Monday. Great customer service on phone. Convinced it was legit. Filled out online form and mailed phone out Monday afternoon. They fixed and shipped it Thursday. We recd it back on Saturday. My son is convinced its actually better than when he first bought it! Glass edge looks better now than when he bought. Home button is no longer loose.Costs:Simpletech glass repair: $45 (cant believe it was that cheap!)Shipping OH to NY w/insurance: $11And we picked up OtterBox defender case :) locally for $24Simple tech went above and beyond!!! Thanks Simpletech - well be telling our friends about you!
Horrible!!! I will never return! Got my phone screen fixed and the whole touch screen was broken! Nothing worked. Went back and complained and they redid it and still no touch screen! Worked perfectly fine before I went in there. I had to buy a whole new phone!
The tech rep was very honest and helped me to find the root of the problem with my daughters IPad, which luckily wasnt an expensive fix. Thank you for your honesty and helpfulness and for saving me money!
I needed a new iPhone screen. They didnt have any when I first went in.I left them my number to call me when iPhone screens came in. I havent received a phone call in weeks. I call once a week and they always say we just ran out if they are just running out why arent they calling when they get them in?! Not only am I not getting calls.. they are rude when I call to ask about the screen! So disappointed
Stay away. Sent some LCDs in for refurbishing and they consistently disappointed. The quality was very poor and ended up losing $200 because the finished product was not sell-able. Would not recommend to my worst enemy.
Never used Simpletech until today and was blown away. Glad I took someone’s recommendation.They replaced my IPhone battery in no time at a great price. Drop it off, go get lunch and come back to get it all done.Highly recommend Simpletech and will tell you and all my friends about the great experience with this local business.
So helpful - they saved me a trip in. My Samsung S8 phone dropped and part of the touch screen was no longer responsive. He was able to tell me this over the phone to save me the time from going in. Friendly too!
Lowest prices for iphone screen prices thst I have seen.Good work. Helpful staff. Quick services. Will return.
Like dealing with kindergarten kids. Poor communication would be putting it mildly. I generally dont waste my time writing reviews, but this place was so ridiculous, I did. Wouldnt let me review with no star or they would have got zero stars, which would be a high rating based on service i recieved.
I got a phone screen replaced and great costumer service, a little pricy but in the end it was more money back in my pocket for the sale of the device
Brought my wifes laptop in for a broken screen. Picked it up in a few days for a great price. Could not be happier with the service, the price and the people. Lucky to have them downtown.
I asked the owner if I could drive out from Rochester to his store to buy a phone on a holiday he was closed. He not only opened on a day off but made the specific phone I wanted out of parts. Great customer service and friendly female staff member cashed me out thanks guys!!
Love these guys! Ive brought several different electronics to them. They can fix anything, and they do it quickly -- without overcharging. The staff is courteous, efficient and knowledgeable.
The work there is done pretty well and the customer service is decent. I would recommend these guys for all of your phone fixing needs
They are AWESOME... recovered my pics when no one else would... didn’t give up until I had them all back👍
I have been in an ongoing battle to get my LG V20 fixed and at this time I have been struggling with them for 3 1/2 months. Everytime that I get my phone back from them it is more broken then when I give it to them.
Was not impressed. Was looking for a used phone. They had no showcase to look at phones, just would bring one from out back to look at. The phone I wanted to check out was locked or something, and they asked me to come back another time.
Received poor customer service, lengthy repair delays and attitude from an employee when I brought up issues with the repairs.
Dropped off my phone and it very quickly and professionally repaired and mailed back to my home in Washington state. Excellent service and awesome staff! Thank you!!!
Nice place to get your phone fixed. Clean and friendly. They were unable to fix my phone but refunded all my money.
The guy was very nice very honest and I would go back to do business with them
Poor customer service. Didn’t seem to even care about my problem or help me with it. Acted like it was more of a burden to ask him questions.
A great company. EXTREMELY reasonable rates. Everyone I have talked to through this company has been extremely professional and efficient in response times. Thanks for the great service!
This company is hands down one of the best when it comes to the work they do and the overall customer service. Theyve earned a customer for life from me!
I was ready to pay, but they told me that it was covered by their warranty.
Great company. Theyve gone above and beyond. Theyve repaired both an S6 and S7 for me.
A simple phone repair wasnt able to be handled here!! Go to the Cuse for assistance!
They were very quick, inexpensive and efficient. Great Customer Service!
They fixed my Iphone in minutes and had me on my way. Fast, professional, and nice.
Customer service horrible, phone took 4 hours for a broken screen to be replaced and then it’s not even put together right and more problems have occurred very disappointing :(
Did a excellent job repairing my wifes phone.
Did a great job repairing one of our iPad minis!!
Awesome place for your phone repair!
Was quick and affordable, and they were super helpful!
Excellent service and quality of work. Highly recommended.
Very helpful and easy to deal with. Highly recommended.
These people are magic! So pleased with their work.
Simple tech is for you if you need it
Great customer service, fast repairs
Worth the drive. Honest and good.
People are awesome and prices are reasonable
Very happy ... quick service
Could u guys do a cromebook
They know their stuff!
It helps withy computer
Awesome customer service
Terrible services
Total reviews rating 4
63 Reviews for SimpleTech 2023:
Review №1
2022-04-09What a great Business, you get your phone fixed at a fraction the cost of a new phone.Try Simple Tech before spending hundreds on a new phone. They had me all fixed up in about an hour.
Review №2
2022-02-18Horrible place, had to go in 3 times in order to get my phone fixed, each time they gave me a faulty or buggy screen. Do not go here waste of time and horribly run. Employees do notknow how to fix a phone and is unbelievably frustrating
Review №3
2022-02-20They ordered a screen for my phone and said I could drop it off anytime (no appointments)for a span of 3 hours.. When I got there at 9:30 Friday they told me I could come back Monday to pick it up..The kid behind the counter had absolutely no customer savvy and wasnt willing to help at all..
Review №4
2021-09-15Very helpful and friendly staff. My phone works totally fine but the battery was old and I was able to get it replaced. They took care of it and replaced the battery.
Review №5
2020-09-18Took phone in for battery. They said they had battery in stock and they would call in about an hour to pick up. 3 hours later I called them, they said screen broke and they had to keep overnight to order new screen would have done by next day. So they got that done, went to pick up. Only charged me for battery. Was happy. Put phone back in my case and didnt think anything of it until I took out of my case next day to put new screen protector on it and noticed a few scratch marks around the edge, figured thats how the had to fix it, then noticed by the two marks my back was cracked. Then I went to use the stylist that came in the phone and that doesnt work on the new screen. Then when I went to apply the protector I noticed the top corner of the screen pushes in and out of the case. and every time I charge the phone it gets really hot and the back cracks more and more. Now I need a whole new phone. Should just dealt with the bad battery at least everything else was good. Wont take anything else there again.
Review №6
2021-11-12A few months ago my Dog chewed my phone took it to them for an emergency repair they got it right in and did a great job very friendly, helpful will definitely use them again
Review №7
2019-05-26Been there twice. First time they fixed my screen after I dropped it in the water. Worked great, super affordable and fast service, 5/5 stars.Brought my phone in to have the charging port replaced. They had it for about a week and had a hard time getting the old one unsoldered (gold soldered units are really unusual and take a wicked high heat). They ended up replacing the old one but melted part of my phone and delaminating the screen (which had just been replaced).When I went to pick it up they showed me the damage, and tried to charge it but it wouldnt work and ended up paying me the difference for a refurbished a refurbished phone.When I got home I plugged it in, fiddled with the charger and it worked!So yeah they broke my phone but they also a) fixed the charging issue, b) fixed my screen and c) paid me $65. 3/5 stars.Great small store. Honest employees.would recommend to any of my friends and family. They wont screw you over and will help you in any way they can
Review №8
2019-05-15I have to say they are awesome, my phone was fixed within an hour and a half maybe sooner. They were very nice about everything, and helped with all questions. I do notice on the side a slight dead pixel but that isnt even a big deal compared to how the phone looked when it went in for repair. I dont understand why there is so many negative reviews and comments. They at least go above and beyond to fix your products.
Review №9
2018-05-18I have had several different devices repaired here. The staff has always been pleasant and knowledgeable. I have referred friends and family members here due to their excellent customer first approach, always with wonderful results. They use quality parts and are honest with their work. I would recommend them for anyone that needs a device repair completed at a fair price from honest people.
Review №10
2015-08-08SimpleTech was amazing! Their customer service was incredible, their knowledge is unlimited, and their skill is unmatched. My phone screen smashed to the point where I couldnt even see the screen and they had my phone like new in under an hour for an amazing price. These guys really know their technology and have been helping me for years with not only damage issues but product knowledge. Overall, SimpleTech went above and beyond for me and I wish them the best of luck with their growing business.