Sir Grout Nassau New York in Albertson

Review №1

2021-06-24

I hired Sir Grout a grout renovation franchise to clean my grout in two bathrooms and my kitchen floor. The grout was in perfect condition, it just needed to be cleaned up. I have had to call them back three times because the grout keeps coming off and cracking! I have given up calling them because each time they come back the situation becomes worse and worse! John Pendleton is a very nice person but I do not believe he knows anything about grout and repair. This is the first time of me doing repairs in the houses that I have owned over forty years that I have ever had to call a company back three times!I am about to hire a union tile person to repair all of John’s problems that he caused me! I also reached out to the corporate offices and have not heard from them!Buyer beware! I

Review №2

2021-10-19

Sir Grout did an excellent job polishing my parents marble foyer and fixing the grout and blemishes. He was professional, dedicated and courtesy. My mom is very critical and was very pleased with the results. She urged me to post a 5* review as John completely deserves it.

Review №3

2016-06-09

Very unprofessional. Had an appointment which I confirmed twice with the main office. I was told the latest appointment was 3:30, without exception. I took half a day off from work so I could be on time for my appointment. 2 minutes before my appointment John called to tell me he was in Freeport and would be at least an hour late.....more like one plus hours in traffic. When I told him it was very unprofessional he told me his clients were usually teachers and he did not fix granite. Why would he assume I am a teacher....I would not recommend...if I could give this company less than one star I would.

Review №4

2020-02-28

This company did an outstanding job cleaning 30 year old tile in six bathrooms at a commercial property. The difference is truly amazing. Great service. Happy to recommend them.