Active military discounts
Yes
SIXT rent a car in New York
Categories
Location on the map
New York, New York County, New York, US
Highlights
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 888-749-8227
Site: https://www.sixt.com/car-rental/...
Related: nyc driver license replacement
Site: https://www.sixt.com/car-rental/...
Related: nyc driver license replacement
Opening hours
- Monday:7AM–6PM
- Tuesday:7AM–6PM
- Wednesday:7AM–6PM
- Thursday:7AM–7PM
- Friday:7AM–8PM
- Saturday:7AM–3PM
- Sunday:7AM–3PM
SIXT rent a car in other cities:
Comments (199)
If you want to be scammed, this is the place to go!Booking and getting the car rental was no problem. But returning it, being paid for what you used, and getting in touch with customer service is THE Worst. I would give NEGATIVE 100 to this company if I could.After returning the car rental, they said the car was overdue by 1 day. I immediately contacted them via email to say that I returned it and even gave a specific employee name who helped us out. Sixt responded and said they are having system issues and that they cant do anything right now. I told them I wanted to be sure they wouldnt charge extra for the days I didnt use the car. They even assured me that proper details will reflect in the invoice... Lies.I kept following up but they told me the same thing over and over again until the car was 4 days overdue. That was the only time they sent me the return receipt WITH WRONG DETAILS. They said I returned the car June 3 at 11:33AM which is physically impossible since I was in the airport terminal by then about to board.After that they charged me separately for the additional days I DID NOT USE. And when I had my bank dispute this... LIKE A THIEF IN THE NIGHT, they CHANGED the original charge in my card. THEY OVERCHARGED ME AN EXTRA $500.Ive been repeatedly following up via email and NO ONE has been responding to me anymore. They wont pick up my calls as well.It was my first time renting and I had such a HORRIBLE HORRIBLE experience. I will NEVER book from this place again.And to everyone reading this, please NEVER EVER EVER CONSIDER THIS PLACE. Dont even think twice!! People who have rated them high are probably just lucky because A LOT of negative reviews arent even about one time instances but similar issues and problems encountered (billed wrongly, unresponsive customer service, hidden charges).Dont be fooled by their cheap online prices because theyll just scam you and charge you so much afterwards.
Great service, poor location. Avoid the underpass.Outside of a very long line to get my rental, my experience with Sixt car rental service was positive. We got an upgrade since the car we reserved was not available. Not the greatest car, but a good rental car. Clean and nice. Our return was flawless (we returned it to the attendant on the sixth floor just before closing time).The biggest drawback is its downtown Manhattan location off of Battery Park. Returning the car using Google maps instructions from Brooklyn is a total disaster.Most direct instructions put me on the Brooklyn Bridge to the FDR drive south, to the Battery Park underpass. It is impossible (especially with traffic) to get to Morris St this way due to traffic and police. To make matters worse, the lane threw me onto the Battery tunnel which is a toll ride back to Brooklyn.Avoid my costly mistake and do this: take the Brooklyn bridge (if coming from Brooklyn), to Park Row (which is a circular right turn off the bridge). Take Park Row all the way down and make a left onto Broadway take Broadway about a quarter mile down to battery place. Make a right and take that down and make a right (and stay to the right on the NY-9A West ramp) and that will put you in the proper lane to make a right onto Morris st.Wish the people working there would warn folks about this. But thats why youre reading this review.
Absolute shambles from the moment I got there.Over 2 hours of queuing to get a car.Didn’t have the car I reserved online.Gave me a class below and said they would refund the difference. Never did.Car had half a tank of fuel. Was told to take photo of this.Returned car with same amount of fuel.Was then charged for fuel because I didn’t return it full!!Have email. Twice No answer.Have called. Waited on hold for an hour. No answer.There is no way to rectify this issue and no easy way to speak to someone.Avoid if you value your time, sanity and money.UPDATE: Someone from customer service reached out and refunded the incorrect charge. Also received $75 voucher towards next rental.
Despite how busy they were that early afternoon, I went in to pick up my rental i had booked through a third party, Jordan really went above and beyond and assisted me in making and starting a new reservation. It turns out, the third party reservation was a sham. She was patient, respectful and made sure i left happy and content. She cares about customer satisfaction.
Avoid this rental agency at all costs. we showed up for our reservation and were told that they were out of the category car that we had reserved. the gentleman helping us said they would upgrade us for free and apply a discount to make up for the extra charges once the car was returned. we had a two day rental that was originally around 230$. when we picked up the car I was not given any paperwork nor receipt of the charges - when i asked the agent for paperwork I was told it would be in my email inbox. I NEVER RECEIVED THIS PAPERWORK. after emailing customer service, calling (they have no phone customer service) a month later I received an invoice for a 7-day rental totaling over 1000$ with a 450$ upgrade fee. this is absolutely fraudulent and no customer service to help nor amend these charges. i will be disputing with my credit card company. worst rental experience, beyond anything ive ever experienced.
I was given a damaged car, the maintenance warning light was on, and the gas tank was not full. I was told that this was the only car available in my prepaid reserved price range. This car should not have been rented with the maintenance warning light on (which I did not notice until I had left the rental). I cannot recommend Sixt. Each one of these problems is unacceptable.
The car was okay, they gave me a free upgrade which was very nice but one of the tires was leaking some air so I had to pay for refilling the tires which is technically not my responsibility. Also they came around with hidden fees after I dropped off the car and now I’m expected to pay 65 $ more although I paid everything upfront. Very disappointed by a normally serious business like Sixt.
Absolutely worst car rental experience. Paid $1300+ for a 2020 Volvo S60 Turbo. Received a dirty car with a broken windshield and a blown out speaker. As well as a service light coming on for maintenance while I was driving on the first day of a two week rental. I spoke with customer service and all they were willing to do was to have me drive over an hour to an airport to exchange the car or charge me to have someone deliver a new car.
Understaffed in the office, but you almost expected that with car rental companies. We had a 15 minute wait to get to the booking agent, special mention to Ricardo who was very swift with checking us in with our car, so no complaints there. However the team in the garage sorting out all the cars are incredibly unorganised. We had to wait 30 minutes for our car to be unblocked from where it was parked, and then the keys were misplaced so had to wait a bit more, and then as the car was brought to us, the member of staff said there was a bit of dirt on the dashboard, so she drove the car back down to the cleaners where they frantically cleaned the car while we had to wait some more. When we finally collected the car in the dark garage we couldnt see much wrong, but as we drove the car out into the daylight we saw the extent of the rushed and frankly disappointing standard of cleaning, plus the tank wasnt completely full of gass. The dashboard had not been cleaned properly, you could see where it hasnt been wiped properly, crumbs and dust around the vents, dirt on the backseats where passengers have scuffed shoes. We opted for Sixt as we have used them multiple times in different locations, and have always found the cars to be very clean and a good service, however this was a disappointing experience and would make me think twice about booking again. We only needed the car for 12 hours, however if we were hiring for a longer period the car would have been returned and a complained lodged about the poor cleanliness of the vehicle. I will add that we were not overcharged and we payed the price we were quoted, we were also not hassled to upgrade and buy any extras so this is a positive.
Upon arrival, their system was down and everyone renting had to manually fill out the rental contract, which left a trace of mine and others credit card numbers, for them to charge my card $57.03 and email me an invoice 29 days after the rental is over. Also you gave my credit card company a faulty #, so me nor the travel agent was able to make contact with this company or their corporate location. The representative was cool and helpful at the time of this rental. But, I WILL NOT TOLERATE! WHOMEVER is making up charges and taking people credit card information and freely charging it. This can and will lead to a federal investigation on your location OK. So I will tell you this only ONCE! THAT CARD ENDING IN 1797 IS NOT TO BE TOUCHED AGAIN OR THAT FEDERAL INVESTIGATION WILL FOLLOW. I PROMISE YOU!I rented and returned to LGA without any further concerns, take lessons or BE TAUGHT A LESSON! Morrison Street Location! YOU GOT MY INFORMATION, YOU FREELY & FALSELY CHARGED IT, SO YOU KNOW WHO THIS AND WHAT IM TALKING ABOUT!
Horrible waiting times and careless agents at Orlando airport … they closed the counter in terminal B during a peak season and have only one terminal office available and yet the agents are simply careless chatting and laughing while families with kids are waiting in a long line.It took me an hour and a half from running between their offices and standing in line to get to the car that I paid $236 per night for!Would never do it again. Go with safe and more responsible company than a flashy one but irresponsible one
What a wonderful & pleasant experience dealing with Sixt. I’m a first time guest & man was the total experience worth it, Johnnie who my customer service agent was nothing short of world class and I’m looking forward to coming back to NY & hopefully I can see her & have her assist me again with another awesome rental. Keep up the great work everyone
Even tho there was a lot of confusion about car availability and we spent a lot of time waiting, i have to give it to Deborah who was very kind and considerate and made caring suggestion to upgrade our vehicle to 4x4 with the winter storm. We did appreciate having the extra safe car. She also followed up with me to make sure pricing was done right.
Sixt is my go to any time I need to rent a car. Prices are competitive with other companies (if not more affordable) but the experience far exceeds anything else Ive experienced at other NYC car rental locations. Staff are incredibly helpful and friendly, the office is clean and inviting, and service is always quick and seamless. Ive waited in 2 hour lines at other companies to pick up a car that I had already reserved, whereas Ive never waited more than 5 minutes at Sixt. Cars are always very clean and nice, and the drop off process is equally as easy as the pickup. Finally, Sixt is great at honoring customer loyalty which goes a long way, especially when travel can be such a stress.
Sixt rental is deceiving, cheating and whatever else... I rented an SUV from Newark airport to Miami. They were the cheapest and had nice selection. Wrong SUV was given first; so, there was enough confusion and delay and I was rushing to go when I got the car finally. When rented, it was dark, late evening on a wintery night, and the SUV did not seem to have any major scratches or dents. The agent made me sign in an ipad at dark attesting there is no damage. When we stopped at a service area with lots of parking lot lights, we noticed there is a very slight dent, which can be noticed only if you really look for it. However, we thought its a normal dent. While returning the vehicle at Miami airport, the agent went around the car and CONFIRMED that the car is in good condition and there is NO ADDITIONAL charges. I signed the paperwork and was good to go. However, after a month I started getting bills and notices from SIXT with photographs about the claim! I explained to them what happened but their stand was that I was responsible to verify the damage at the beginning of the rental. Got it. But I explained the situation at the beginning. Now, the invoices says they are only estimates. I strongly believe, SIXT is deceiving renters. Who knows they are charging all renters with the same damage??? There should be a way to legally make the rental company take video of the car so that it does not happen again. I wish I never rented from them. Please stay away! They have the cheap rate and nice car; but you will be cheated with HIGH repair bills!!!
I spent around €10K last year on their car rental because their cars and locations are good. BUT the service is the worst you can imagine also you always have to double check your bills because once every second month it happens that I have to spend 2 hours talking with different people to explain them what is wrong in the bill and how to be fixed. I am loosing my time and money… won’t use it ever again!
This review is for the Battery Park location. I had great experiences with Sixt at other locations. They have worse cars than all their other locations, cars are not new, they dont have the desirable cars in each category, cars are not as clean or even refueled between renters etc. Still not bad, but some serious enployee competence issues.On the people front, first the good. First of all, people at at the counter are great (Debra was amazing).The employees in the return area are completely incompetent (they are trying to be friendly though). First, I needed to change my vehicle, so Debra arranged that for me and told me to tell the return people to NOT close my contract, which I did. 3 times. The employee told me of course, he does that every day. Then I go downstairs, surprise, he closed my contract so I almost lost my rental.Then, just now after I returned the car , I get a charge for fuel. I returned both cars with same fuel as when I got them. But the same fuel level was marked differently when I received the car vs when I gave it back. In both cases, the employees that did the return assured me it was “all good” and there was no option to check what they wrote down as the car’s final fuel level (or damages for that matter, thank god they disnt surprise me with that as well). Anywaysd the employees are not careful when doing these readings. This is upsetting since i took the time to refuel to the level it was initially (which was quarter tank, mind you)Pretty much worst experience i had with the company. Still not horrible, but way worse than other locations. Altho I live in Manhattan, next time I’d probably take a trek to JFK to use that location.
Rented a car at sixt before reading all the bad reviews on here so i was a little nervous when i read them afterwards. pick up was fine, apart from the fact that the car we rented wasnt working. they gave us a new car so that was handled quickly. we had no trouble during our trip and dropped the car back off at the location without any issues. 3 weeks later we still didnt receive our final invoice and deposit back, turns out the car is 21 days overdue, i dont know what they are up to at this location, but keeping track of their cars and customer service doesnt seem to be part of it. it also seems impossible to reach sixt and ask for any kind of explanation. shouldve been more careful about booking with sixt i guess. never booking any kind of car or other service without reading reviews first
I would give this 0 stars if possible. I paid upfront for an SUV, they didnt have it available... gave me a sedan promising a credit that they said they would take care of upon return, but didnt even make up the SUV vs. Sedan price difference and said I had to physically come back to the office if I wanted to discuss with the manager.EDIT: Just so everyone knows, they are referring to a measly $50 credit for a 3 day rental where I paid for an SUVEDIT2: These folks are complete slimebags - if they promise anything get it in writing and their signature
Avoid at all costs!! It is a scam. Their customer service is non existent. Problems when we checked in:- They first told us we picked an upgraded car that costs $20 dollars more than what we selected (we didnt)- Then the car they gave us was blocked and we had to another- We paid for a EZ Pass and we got to the car and there wasnt one in itHowever, this was NOTHING compared to returning.We told them we where dropping the car off at 10PM (we picked the car up at 7 AM). They neglected to tell us that the garage was closed at that time and we would need to drive to another address (when we called customer service no one answered).The worst partWe dropped the car off ON TIME. When I received the Invoice they charged us for an EXTRA DAY. When we tried to call to fix it there was no one there. We tried everything, calling, email, writing in the app. No response. It took my boyfriend finding the email of the COO to get a response. This place is terrible. Dont go
SO HAPPY! I can honestly say I’ve rented from every single rental car place there is, and I have never had a more enjoyable experience renting a car than with these kind people. This location’s bright energy makes me smile every time I pickup and drop off. The cars are always sparkly clean and ready to go. Jordan and Kareem are out here making NYC car rentals an eazy breezy part of my travel. If you know what’s good for you, you’ll rent from Sixt NYC next time you need a car in the city. Much love to this amazing team!!!!!!!
I would give this place a zero star if I could. We made a full payment online and I was not able to make the same day. I called them and asked if I could pick up the car tomorrow morning. Once we got there to pick up the car. The lady at front was really rude and they tried to over charge. We did not get the car and no help. This is the worse car rental I have ever been too.
I had an excellent first experience renting from Sixt in Battery Park. Jacques was extremely detail oriented and helpful throughout the process. He also provided clear instructions for after-hours returns, which proved very useful to me when I did indeed return the car after hours. The car I reserved was not available at the time of pickup, but they gave me a very suitable replacement. Ive always been happy with LYFT and it looks like Sixt will be my new go-to for Manhattan rentals.
I had an unfortunate experience with Sixt during the festive Christmas and New Year’s week in Florida. I had rented a sedan from MCO airport in Orlando from 12/23 to 1/1.I had asked to be upgraded to a luxury sedan on 12/23 and was given a BMW 5 series which was almost double in amount of my original rental amount. I had agreed to this because I have always wanted to drive a BMW 5 series. But there were 3 issues I faced as follows:1). I had asked if I will need get a toll tag or if I can pay toll in the cash lanes on highways. I had told them that I will be driving all the way to Key West. Sixt rep told me that all highways till Key West have cash lanes. This turned out to be untrue. Luckily, I had asked in my hotel in Orlando about the same and they just laughed at me. They said that even to go from Orlando to Fort Lauderdale, there are no cash lanes. So I got a sunpass from Walgreens and was saved of some serious toll fines.2). The AC in the BMW was erratic. It worked sometimes and didn’t work at other times. This was still okay when I was in Orlando where the weather was not so bad. But when I went to Key West, my son fell sick due to the extreme heat. This was just very bad on a family vacation on a festive occasion to have your kid fall sick due to a failure of a basic feature of any car; leave alone a luxury car.3). We were driving to Key West very early on a foggy morning and the inner windshield got all hazy. The de-fogger setting or the de-mister setting didn’t work at all. I had to stop several times just to wipe the inner windshield so that I can see the road. This issue could have easily resulted in an accident.I contacted SixT and explained the severity of each issue. All they told me is that they are very customer centric and hence will give me $60 credit. I told them that I should get my difference for the luxury car back because these were very serious issues and that too in a luxury car. They stopped receiving my calls and stopped replying to my emails even after several reminders.Never ever going to rent a car from SixT again. I wish I could give Zero stars.
Kareem B is the best Sixt associate and helped us out so much and was so kind. It was super easy and smooth, the best experience I’ve had at a car rental place! Definitely will come back to this location :)
These people are jokers. They called me after returning the car (and issuing me a confirmation) saying the car was missing, without keys, and would be towed and I would be fined. I could not reach out to their customer service because it is non-existent. Nearly a week later, they send me a notice saying the car would not start. Well... the car was allegedly moved after I returned it so how could I have caused that?I will never use Sixt again. I implore everyone else to not use Sixt. I rarely review businesses online, but I feel compelled to warn everyone to not use them because this was one headache after another.
Excellent service. Was helped by Kareem B. He did a great job; no muss no fuss. Love being able to return a vehicle after hours. The absolute best.
Luxury cars on very competitive rates. I have been using the rental for 3 months and tried different options and models of cars. All vehicles were 2020 and in very good condition. Staff were always helpful and friendly. Highly recommend for luxury rentals.
I want to post this because it seems like this has been a pattern with this particular SIXT rental at 20 Morris St, New York. I want renters to be cautious so that you dont get scammed. Like another poster below, I rented my vehicle on May 22nd and returned the vehicle on the same day. However, the invoice that I received showed that the car was returned on May 24th and I was charged double for what I have paid for. I emailed SIXT customer service, presumably in HQ, and they actually asked me to prove that I have returned the car. You read that right: they charge their customers extra days and want their customers to show proof that they didnt use those days. Ridiculous!If youre facing similar scam from this location, know that you are not alone and this review can help in case if you are looking to build a class action lawsuit against this type of malpractice.
Booked a mystery premium car, was given a 2 series so upgraded to 3 for a cost. Receipt showed car was 6/8 full tank, whereas it was less than half and had to go in to get it corrected. It smelled like someone smoked in it and then febreezed it strongly. The passenger side speaker was busted and vibrated loudly with any bass in any song, making an unpleasant ride. Finally the washer fluid was empty, unfortunately it was the snow squall, so after wiping with no fluid one time on the highway, windshield became smudged with dirt and hard to see. Had to stop at first gas station to buy some and fill up.I usually have a very good experience with this Sixt location, just this time was a bit of a disappointment.
The workers here were absolutely wonderful. Everyone was so kind and made the experience of renting a car as painless as possible. Renting can be so difficult. Not here, I will 100% be coming back!
I had young lady at the front desk take care of me she was very professional, polite. She explained the procedure and I didn’t have to wait long at all . I would definitely recommend my friends to rent from SIXT. The young lady at the front desk I would rate her 20 out of 20.
This is our go to rental car option in Manhattan, very conveniently located to get out of the city and the staff are consistently lovely.Deborah in particular made our stressful travel plans this weekend much more manageable. Thanks so much!
Car was trembling all the way, making the trip very unsafe . Car seats were all stained. Customer service is horrible. All they can offer me for a car they shouldn’t have rented is a 20% discount
The worst car rental company I have ever done business with. My rental was $94. for 10 hrs. When I picked up the car in Orlando I was charged an additional $19 for tolls. Then a few days later they charged me an additional $192. I used one third tank of gas and they took out $192 without telling me. I will never do business or recommend that company again. BE CAREFULL OF HIDDEN FEES.
The worst experience i have had from Sixt, globally(!).I am a loyal Sixt customer, with more than 5 years in a row renting cars (over 15 times) in Sweden, Germany, France and the US. Sixt Battery Park is the absolute worst Sixt I have ever been to.The service is below par, with several of the staff being impolite and not willing to help.The worst shape of cars I could have ever imagined Sixt could even have…We first got a car that smelled of cigarettes, then the supervisor dared to say she doesn’t smell it but she would substitute the car.. then we got an significantly old and beaten up SUV with over 45,000 miles… which is just not what we had booked (we ordered a mid size lux SUV, which they “didn’t have”)They refused to help us with installing the car seat, or even explain how it works..And refused to help us or show any sense of service even though this was a family trip with our 1-year old son.I will continue renting from Sixt due to previous positive experience, but never from Battery park.
We rented a car in manhatan office. We had a personal issue and arrived little bit late to return back. We called in advance and the Sixt staff extended the contract for 1 day extra without our agreement. This was a misunderstanding and i must say that worker in office did just amazing. Sad i cant remember his name, but his behaviour and profesionality is out of doubt.
Great cars, great service and very affordable. Only downside is there isnt a good way to contact CS via phone. The is my preferred rental service.
Pure trash. They complain about a damage that I didn`t make in the car 2 weeks after return the car that was received and checked by a Sixt employe. Not reliable, the agency is always a mess usual take 30 minutes to get out of there. AVOID!
Beware don’t sign on nothing without verifying. When I rent a car for 28 days they told me I can’t extend for more days come and take another car .When I took another car for only 10 days Toyota Camry they try to charge my card for 3200$ in the end after fighting they charge me 1500$ when I agreed before I took the car on 450 total!!!!!! Shame on you you low life sales agents and the manger in that branch that look like 12 years old!I wish god send you back what you deserved y’all fujckckcingg low life I wish god pay back to you all and I wish this company go to bankruptcy this year I wishhhhhh
Renting a car in NYC is always a challenge of sorts… So it was to be expected that renting from Sixt initially wouldn’t be without hiccups… and of course there was a hiccup. What I find most valuable is when Management steps up and finds a way to manange the situation for the best outcome. Jordan one of their managers did just that going above and beyond, as well as displayed exceptional courteous and professional service. She did so, not once, but twice as I called back in the middle or my rental with an urgency. She resolved my issue expediently! Kudos to recruiting for having such a savvy professional as part of their staff… Makes them a choice Id always come back to! Thank you.
NO WAY TO CONTACT THEM. WRONGFULLY CHARGING ME. CANT EVEN RECOVER MY PROPERTY. THEY CANT EVEN FIND MY RETURNED RENTAL. I WILL NOT TOLERATE THIS.I had a rental originally for may 18 - may 27. from may 23 - 25 i consistently tried to contact you guys to extend the rental, AND NO ANSWER. I called and emailed. DAYS later i got ONE email back. Thats disappointment number 1. I returned the rental wednesday june 1st at 5pm. and on friday june 3rd i received an email saying the rental was not returned. Thats now disappointment number 2! Now I see a receipt in which I have a no fuel charge when I in fact filled up the gas tank. disappointment number 3. I left my property inside of the rental and I have no way to reach ANYONE. back in february i left my $1,000 burberry seeing glasses and till this day NEVER got a call or email back despite me opening a online claim TWICE. I need answers as to why Im getting charged fuel. and i want my property back that I left on june 1st. I will email every hour since you guys are unresponsive. today i was on the phone for 30 minutes and the customer service lady had no clue what she was doing. this is uncalled for, this is a huge disappointment, it is unprofessional and unorganized on you guys behalf. you need front desk numbers, you need better workers, you need more communication. I will not stop until my property is returned and those uncalled for charges are refunded. Im a hard worker and I will not tolerate this.
The representatives at this location are awesome. They do what has to be done to get u in a car. Their cars are always maintain. Great deals that they offer. I do suggest if you get a car take pics of the car outside and inside. Make sure your gas gauge is at the level they say it is. If possible, return the car during working hours. That way anything wrong can be talked about it at that moment. Again, Battery Park location you will have pleasant employees and great service is what you will receive.
I’ve used these guys on a lot of occasions, at least once a month, and to be honest I do not have one complaint. They are my go to rental outlet. I travel extensively throughout Europe, the US & Canada with work, and for pleasure. Seriously, ignore those keyboard victims of injustice, pounding their keyboards with their sledgehammer fingers, giving one star “because I can’t give none” ! Seriously guys, grow up and get a life! Just because you didn’t get your own way you wanna throw a tantrum ! To the person who said their car wasnt full of gas, just bring it back as you received it, no biggie and there’s no need to b**ch!! Good cars, always clean, convenient location, good service, polite and helpful staff and I will continue to use them. Patrickb
I had no issues. i rented a car day-of on their website, jared did a great job helping me get into it and explained everything super clearly, writing numbers down for me etc. when i returned the car i handed the keys to a guy in the garage, and everything worked out ok, but i do think if you definitely want to avoid a possible late fee that maybe you should take them down to the desk (which is what i was told to do but i was in a rush).anyways i had no problems. im not sure what all the hate is about, its a car rental place lol. they have good rates and the whole process is pretty easy. i can only assume the reason ive never had any issues is because i treat people the way i want to be treated, idk.
Scammers !!! I rent a car for 10 days before I took the car they told me 400+200 deposit I knew it’s very expensive for Toyota small carI took it because I’m already was there, when I returned the car thy try to charge me 3600$ yes unbelievable when they saw me calling to my credit card company the manager of the store came to me told me I’m down it for you in 50% now you pay only 1500$ I was freaking out and leave the store,Unbelievable how companies can treat to customer, it’s not my first time from this brunch, the agent totally scammed me maybe they get commission for that’s because when I took the car they already charge my card on hold the exactly amount what I Supposed to pay but in the end they charge me more than 1500$ dollar for 10 days renting Toyota Corolla or cameryUnbelievable I could rent 2 months car with other company totally scammers company.
Great experience, GM Chris hooked us up and made the process smooth and pleasant! Definitely would recommend!
Worst customer service EVER. I wanted to ADD 2 days to my reservation...give them more of my money. They would not add the days, and made me cancel the reservation AT A COST OF $100 and re-book! I ate the $100 and went to Hertz. AVOID THESE CROOKS
Ava at the front desk is an awesome sales associate. Very helpful and attentive. The service at this Sixt location is top notch Ava and the rest of the crew is great.
Good car rental service with the best cars five seatersOr seven. Best sedans and suvs.A big shout out to Ava and Victor for accommodating me in a very comfortable way with the best cars
$5 “Administration Fee Toll” PER toll, that’s added on top of every single toll you will pay. Be aware when you rent from them because they don’t call it out. On a trip down to Florida they charged me that fee 40 times ($200 total). Bait and switch with their “low price” advertised. Shady business model.
Deborah was so helpful and so polite the entire time. She explained how strict the company is and certain things are out of her control, however, she did everything she could and got us the rental we needed.
Helpful and friendly team from pickup all the way through to the electronic handback to Gavin. Easily the best experience we’ve had with a car hire company.
Good location, but long wait for cars despite many details pre-entered online.Garage kinda weird to exit, there are problems sometimes with the exit gate not properly letting cars leave.
Great experience with Sixt. Kareem was really helpful and sorted us out with a car quickly and gave us all the info we needed. We would recommend Sixt!
Place was crowded but Kareem B helped me swiftly and was extremely professional. I appreciated his patience with me he really went above and beyond to help me and will rent with sixt again at that location because of his professionalism.
I like the friendly customer service. And btw I saw the cleaning of the car process.... They do a really good job on keeping the cars they give out all clean. I was amazed
All Cadillacs, great experience. Ive used this particular Sixt twice now. First time I got the Escalade and next time I got the XT5. I like the fact that you get the exact car you request. Did not really like the attendants nitpicking about exact check out times. Also they do a really hard sell for insurance so be prepared to sidestep that if you already have insurance.
First, for Sixt in general, for years I have chosen them over other rental car companies because of their options in vehicles. I personally prefer getting a higher quality vehicle even if it means paying a bit more. This location in particular in my experience has not only good makes and models but also good specs meaning that you get some options with the vehicle other than just the base model. Recently their rates have been competitive, if not lower than other Manhattan companies, especially when rented thru Lyft. Lastly, the staff at this location is extremely professional and friendly. They do not try and constantly up-sale you on insurance or other add-ons, which I appreciate. I also recently returned a vehicle forgetting to refill the fuel to the same amount as when I left with it. I realized when I arrived and told them and rather than charging me for the outrageous $14+ per gallon, they agreed to only charge me a reasonable $3-4.UPDATE: Unfortunately I am updating my review from a 5 to a 3. The past 3 times I have rented from Sixt the wait time has been longer than it should be (they should really have a fast track for frequent customers) and worst of all the cars have been filthy. I can understand the exteriors not being perfectly clean but the interiors have been disgusting and are making me reconsider my loyalty to Sixt and this location.
The worst place in the world!!! Be aware of scammers!!! Before you sign on anything read 3 times and don’t believe nothing. They charge me extra 1200$ for stupid Toyota cemery
Ive rented from Sixt in the past in other cities and like the other times the service was good. Rented with this location over the past weekend and had no issues. The location is about a block away from the Rector Street stop on the 1 train. Pick up of the car on a Saturday morning was quick and easy and was offered a bottle of water while I was there too. There was only one family ahead of me and they were in and out quickly too. The car, a Cadillac XTS had about 14,000 miles on it and was in pretty good condition and I did not have any issues with it except possibly the WiFi that I couldn’t figure out how to connect to, but the Bluetooth worked and so did everything else from what I could tell. Drop off on Sunday evening was quick and easy too. Went into the garage, got a garage ticket and handed the keys and ticket to the attendant. The attendant just check the car for the mileage and gas and had me confirm it was correct and I was done. I would rent from them again, but just wish they had another location further uptown.
I AM UPDATING MY REVIEW TO REFLECT FRAUDULENT, INCORRECT CHARGES AFTER THE RETURN OF THE CAR. They ended up refunding after several ttempts by me to get in touch. Im glad they did the right thing but didnt need the hassle. Customer service at pickup was flawless and efficient.
Most of the female employees at20 Morris street NYCVery unpleasant energySixt fire them youll get more business without those types of female workers they charged me $400 dollars for a smoking fee and I dont even smoke there out there mind and customer service never answers the phonethey charged my credit card $1,122 and no one is picking upNEVER RENT FROM HERE YOU WILL GET ROBBED
Cars are not in the best condition. They charge you for all kinds of services youve never heard of. At the end of my rental They charged me twice for the car I rented instead of returning my deposit. So I ended up paying $2,400 upfront and then charged $2,400 when i returned the car. I tried to contact them and they refused to answer the phone. I had to take off from work to go to their office and complain. i was told the money was taken out y mistake. Imagine your rent or mortgage money being taken out of your account by mistake for something you already paid for.. Remind you they was suppose to refund a $300 hold to my debit card, instead they took $2,400. So i was out of $2,700 bucks after paying $2,400 upfront for my rental. Try not to rent from them.
SIXT is awesome, been renting here for awhile and I love it. Great selection of cars, which are really well maintained and clean. Rentals always run great never an issue, service from staff is 100% top notch! Definitely have recommended to others and theyre feedback is the same. If you need a reliable, up to date rental in great condition, please go see them.
The worst rental customer support. I returned my car on the day i was supposed to, and it’s still not reflecting on the portal. They don’t have any contact center number available, and mo response to the mails.
Rented twice from here so far and overall very pleased. Ava was a great help, and also very funny. She was a pleasure to work with after a very long drive. Although it’s difficult to get to the rental place the quality of cars and customer service makes it absolutely worth it. I’m picking up another rental tomorrow and will be looking to work with Ava again.
The only car rental company that serves its purpose (rent cars). They always provide a very smooth and convenient experience & they don’t wait till you get there to ask for unnecessary documents such as (water bill, electric bill ect.) like all the other companies do sometimes. As long as you are the person on the reservation and provide a valid drivers license & an actual bank card that has money to cover the cost of the car reservation and sometimes they may charge a refundable deposit depending on your situation wether your local or traveling and have proof of your arrival and departure flights you then I recommend to do your car renting from SIXT they are the best right now in my opinion if you never booked through SIXT in the past give them a try they actually have a wide variety of vehicles and new clean cars always
I love SIXT and was so glad to see it available in Battery Park in NYC. The sales agents are great and very accommodating ... especially Yvonne Gutierrez who went above and beyond to help me with my reservations. Thank you and I will definitely use you again!
Awful, awful company! Called ahead to check a policy, when I got there they said something completely different and we had to come back the next morning to get the car. Will nickel and dime you!!!!! Price looks good don’t be fooled. I’ve gotten 3 follow up bills, one was $300 because there was dog hair. Also no one picks up the phone or calls you back.
If I could give this Sixt location zero stars, I would. The only pleasant part of my rental car experience was booking it online. Everything went downhill from there. For starters, it took me almost an hour to pick up my rental car, which almost caused me to miss the event that I booked the rental car for in the first place! When I finally got up to the counter, the woman at the counter was unapologetic regarding how long the wait was. I booked the car from 11:30am to 11:30pm. I was actually back in the city by 10:30pm and I could have dropped it off. That being said, I THOUGHT I was paying for 24 hours the way you are with every other rental agency, so I decided to return it in the AM so I didnt have to worry about returning the rental car in a dark, desolate parking garage alone at 10:30pm at night. I guess I was wrong! I returned the car the next morning within the 24 hour window and was charged for 2 full days, bringing my rental from $139 to $300. I have tried to contact customer service multiple times to explain the situation and there is NO customer service phone number at this time to reach Sixt at. You have to enter a request online and wait for someone to get back to you. With so many rental car options in NY, I would highly recommend avoiding this place. Its not easy to find because its hidden in a parking garage, they overbook cars, and their customer service is horrendous. 0/5 stars.
I have received an invoice extra charged with USD 250 for special cleaning. The vehicle was perfect, returned after few hours. I have tried multiple times to reach out to the costumer service, they should have revised my invoice.
They’re amazing! Very helpful and gave me a complimentary upgrade because they had no cars available. Miriam was so helpful and so sweet. I will update this review if need be after i return the car. But As of now, i totally recommend 💯
Horrible experience. Dropped off the car on time and gave my keys to a Sixt employee. The next day my app still said the car wasn’t returned, so I called customer service who said they would make a note the car was returned on time. When I finally got the invoice they charged me for 2 extra days! Still haven’t had any email responses and no one is available on customer service. Also when I picked up the car they said it had a full tank of gas, but it was just a half tank.
White lady rep told me I can’t use my debit card. There for I could not get the rental. So why wouldn’t she put into the system cancellation? Unless she purposely wanted me to get charged. After I already felt like they were treating me a racist way by asking the 2 white men in front of me if they wanted water but not once asking me.. now I can sit here an debate with myself why would the rep not cancel when clearly I didn’t have the correct payment to pick up the rental. But wow even after saying cancel. I was posed to call myself so I’m outta 569 after a pandemic with 3 children broke my ribs , totaled my car an needed this rental to get around just wow this is America guys. Cold world out here stay away from these ppl.Update : they emailed this. How could it count as no show when I stood in front of three reps an specifically told her after I was asked CANCEL. WHAT Else COULD I DO WITH OUT THE PROPER PAYMENT METHOD. On camera on 23 st.
$832 for 48 hours, no GPS, dirty and smelly car. I was told that you cant expect a GPS when you do not rent a luxury car. How is $832 for 48 hours considered cheap? Worst rental from Sixt I ever had. I have been a loyal customer for many years, now I will go back to other brands
Do not rent a car from here it is fraud and impossible to cancel a reservation. If you try to cancel they try to charge your credit card anyway. I booked for the wrong date and thought no problem- immediately tried to cancel and it ironically said “error” on their website. I then tried to go to the location to speak to someone and the line was 20 people long and did not move after 45 minutes of waiting in line. When I tried to reach out to them you can only speak to someone through email. When they sent me an email back they said I had to email someone else. Essentially they are frauding people- if you book a car and try to immediately cancel it says error on their website- you can not cancel they still take your money and then say it’s in their policy. Be warned & just go to enterprise because i would never in a million years would have thought this would happen at a rental car place. First and last time ever going here.
I was mistakenly charged $143.88 for fuel !!! I received the car with half a tank of fuel and I refilled the car to half a tank before returning it. I can only think that someone at the rental office mistakenly beloved the car to be full when I took it(?) My main issue is, that I cant get hold of ANYONE at customer service to rectify the mistake! There is no way to call the rental office here in Manhattan (you get lost in an automated phone system that blames COVID for the fact that no-one can take my phone call) and there has been no response to my email. I am an extremely disappointed customer.
Car was returned on 17th December at 4pm (ahead of time) as per agreement. Sixt claimed not returned to 18th December at 745am and charged me extra for late fees and fuel use. I contacted Sixt on 19th, 20th and 21st to ask them to correct erroneous charges, and they processed billing despite this, essentially ignoring my complaint.I strongly recommend you avoid SIXT if you dont want them to fabricate additional billing.
Rental experience was fine ... until customer service refused to acknowledge that they had forgotten to put the EZpass transponder in my car as requested (and paid for). The parking attendant confirmed with me it wasnt there when I returned it, gave me his name so they could ask him, but none of it mattered because customer service (which you have to email because they dont have a service you can call apparently) refused to adjust the bill. This meant that I was charged a toll service fee PLUS the toll processing fees (which I was trying to avoid by getting the transponder); in the end Im glad it was a relatively small fee that my bank is confident I can refute, but experiencing the incompetence of their customer service was frustrating enough to not trust this company again.
I went to rent a car in NYC Battery park on the 11th of Novembre and found the door closed at 4 PM when the website and the were indicating 6 PM. It was a special holiday and the agency closed earlier...bad luck nobody informed me and I had to book an extra night in NYC at my expenses. No way I could get a discount on the next day as I should have known!! After 60 miles driving my tyre went flat and could not find any replacement car close to New Haven. I had to change my wheel in a middle of a storm and drive 200 miles on a donut...I claimed on the website for a discount and so far no news from customer service: LOST TIME, MONEY AND SAFETY! WORST RENTAL EVER
Awful experience. Returned car more than two hours early to vendors’ staff and was notified next day car was not returned. Called vendor to resolve and they said they would call back and never did. Vendor service phone line is always busy with long wait times. Vendor double charged me.Awful experience. Would recommend you steer clear.
I rented a BMW X3 for 10 days recently. The car was great, also Jared, the Sixt representative who helped us with the reservation was terrific. However, my overall experience was a bit of a mixed bag because Sixt surprisingly charged me for an extra day. I was told at the time of the rental and also this was confirmed at the time of the car return that I had a 30 mins grace period to return the vehicle. I had used 10 mins of this grace period and returned the vehicle at 1:40pm (verifiable as the battery park garage time stamps entry tickets) instead of 1:30pm. However, on my final invoice which I received by email, I was shocked to see the return time as 2:02pm and Sixt charged me $140 extra as a result. There were a lot of cars that were being returned around the same time, so, the return handling staff was busy and they told me that it would take them 15-20 mins to process the return and I should leave and wait for the email with the final invoice. It now seems that I was charged extra because of sixt’s delay in processing the return. Anyway, I raised the matter multiple times and I was assured it will be rectified, however, that wasn’t done and the extra amount was charged on my card. On one hand, I was super happy with the car, the pricing and the rental process till I returned the car but the additional charging has left a bad taste for sure especially after being told that it will be corrected. I hope the management takes notice of this practice and fix this issue.
A billing hiccup had the potential to ruin my experience, but Jordan at the Battery Park location went above and beyond to resolve it. In the end, I was completely satisfied and recommend Sixt to anybody.
The experience at SIXT was really good, the lady named Johnniea H was very nice, professional and patient.
I had the worst experience rent car in US. I arrived at 8 am at the store to pick up the car, I had prepaid by the app. Ms Ava A, who attended me, arrived around 08:30, she was very accelerated when arrived. I am from Brazil and my English is not perfect, she was speaking fast. First of all, she said that I needed to pay $144 dollar for the toll road unlimited and said that was the only way that I could pick the car, but I didn’t accept and ask her to wait because I would google it, and I find on Sixt website that I could pay $5 fee and pay all the toll roads just what I use. When I showed her this, she got angry and started to difficult the process of the rental. I though that I had prepaid the reservation on my credit card of Nu Bank, a digital bank, and she said that I couldn’t use the Nu Bank to pay the deposit of $200, and cancelled my reservation in a minute, without ask me, and tell me, just cancelled. Actually I had prepaid with my itau card, and was with me, she didn’t wait me to check, she was doing everything very fast. She was really upset with me. So I ask to call the manager around 08:50 am and the manager said that I was wrong and couldn’t do anything. The problem is the refound takes 7 days to the money back to account, and at that moment I didn’t have the money of the reservation because I had paid the rental before i was waiting to pay around $200 of the deposit and tax. I called to Brazil and asked to transfer money from my business account for my personal account. So around 11:30 I was with the money in account. Ms Ava attend me agains an ask me if I had make a new reservation, at that moment was 3 times the price that paid before. I was almost crying because I needed the car to holiday with my family . The manager came and after almost 4 hours he help me. It was very compelling situation. My name is Paulo Gallindo Filho.
Horrible horrible experience Agent didnt want to add my american airlines loyalty number to my reservation due to not being properly trained and knowing how to do so he then had to email his manager and its a toss up at the moment nothing was accomplished or followed up with. Agent mentioned you have an x3 you chose, I said yes unless you have an upgrade and he reply’s well if you want to pay not taking my platinum status into account. Car wasnt even ready when I arrived at reservation time and had to wait at counter and car still not ready. Car was eventually turned over to me soaking wet and still dirty from their “cleaning” the windshields are never wiped down and the gas was given to me with half a tank. This shows the laziness of Omar the branch manager and bus staff. It took 1 hours to pickup a rental car with platinum status. One of the worst sixt branches. I will never rent here again
At the beginning when they’re giving you the car it’s great! Once you’ve returned the car and they “email” you your invoice. Good luck! They have added an excess of fees and charges, they even ended up charging me for an extra day when the car was originally returned prompt and on time the day before. And trying to get in contact with a representative that can assist you with these matters is impossible. First, I emailed. Still no response. Then, I called for two days. On day one they had a machine set up that said they weren’t assisting customers over the phone please email xyz…. On day two I finally got in contact with a rep that still said I had to resolve the issue online. I sent another email just now before coming here to leave this review. I HAVE NEVER HAD THIS ISSUE WITH ENTERPRISE OR HERTZ. Sixt likes to rope people in with their low prices but my recommendation is to just pay the extra couple of bucks for your peace of mind. Because right now I’m chasing down imaginary customer service representatives and robots for my money. My bill was supposed to be 286 and it’s now 510. I’m confident that I will get my money back but who even wants to go through this.
First time renting from this location. Was a bit apprehensive from the other reviews. Was in and out in under 10 minutes. Staff was friendly car was in very good condition. Will rent again from this location.
Completely disappointed. Ava made me wait for more than 30 minutes after she gave me a car without gas to switch to another car. She was rude and she had terrible predisposition.
Ava was AMAZING and so nice! She gave me an upgrade and great price. Love her!
I want to be super clear, this is NOT a review of this location but rather the corp customer support layer. You have no way of calling the corp directly, not even calling this location directly. I had issues with an invoice that was claiming to report me to claims services for $2! They never notified me of this prior to this one email. I called every 1800 I could find, all automated, nothing that was helpful, I emailed two addresses, email replies take more than 2 days. I also forgot my sunglasses in a rental previously but there was no way to get a hold of the facility to hold them for me. So I had trek back and hoped they were there.It’s been an awful experience and I’ve been a long-time sixt renter. Unfortunately, no more.As for the individuals at this location, they’re great! No issues with the actual cars nor the people here. The support is horrendously lacking beyond tho.
I have been renting cars monthy at the manhattan location and had a great experience with two employees in perticular. Yvonne and and Ava are super professional and helpful each time. I run a tight schedule but they get everything ready fast smooth. Really appriciate those two. Im gonna keep renting my cars there.
Employees ranged from polite but didn’t know anything to very knowledgable and very rude. Took two hours to rent a prepaid car, and in the time I was there almost every person had at least one issue with some part of their rental, including multiple people who left without cars. The car itself was fine, lots of little things didn’t work and had to be fiddled with but it drove fine so I won’t complain much.Overall, I would recommend going somewhere else if you’ve got the choice. I’ve been in a lot of rental car agencies, including car rentals that were much much more complicated than this one and I’ve never had anywhere I thought was as much of a miss. I picked them because it was so much cheaper the day I needed a car but I definitely got what I paid for, bad service and a mediocre car.
Had an amazing check in experience with Kareem B.!! They were quick, professional, location was easy to find and one of the easiest check in and checkout experiences ever!
Calling and asking if there is a fee for traveling out of NY State is not an option. They want me to make reservation first, and then Ill get info regarding additional fees, extra mileages and more bulls%^&$STAY AWAY! 😲🤬
Kareem B has provided extremely valuable customer service has gone over our expectations. Would recommend all of my friends and family to this establishment.
Decent cars, but service is super slow especially on weekends and Friday nights.Update: Im still a regular. There hasnt been no lines for the past few times. Pick up process has improved a bunch, and staff is friendly and eager to please. Car selection has grown and theyre MUCH better than other options in the city. Awesome job Sixt!
Always helpful and efficient in this office. I was served again by Janée who gives consistently great service. I particularly value being offered a choice of cars in the same class that Ive booked; I use Sixt because they offer an interesting range of things to drive so this is great for me. Happily recommend based on my recent experiences.
BEWARE If you are renting a car in NYC they have a most deceptive policy of restricting where you can drive the car to. I was going to Arlington VA, 3 miles from DC, and was told this was not allowed. This seriously impacted my 4th of July trip.They have buried this information in the terms and conditions that you will never see. I tried for over and hour and six calls to get this resolved but they would not.Ironically the car had FL plates...PS when I pointed out that change engine oil light was on I was told not to worry about it.
I am still waiting for a response. The first issue was with a vehicle that did not have a working AC. I had to pay for the repair myself , it was 95 degrees and I was 4 hours away from the Sixt location. I have not heard back from anyone regarding the reimbursement. The second issue was waiting 6 hours for roadside services for a flat tire. The replacement vehicle’s engine seized within 5 minutes of driving. I was stuck at a traffic light. They over charged for the second vehicle. And I STILL have not heard back. It has been over 2 weeks. Will NEVER give them my business again.
Not one to post a bad review, however I feel slightly ripped off by the hidden fees charged by Sixt. I rented a car with them on 8/15/21 through LYFT at an agreed upon price. I took the car 52 total miles, only to receive a $60+ charge for fuel upon return. I would have certainly agreed to pay the pre-paid fuel charge beforehand, had the service person indicated that this was available. With the hidden fuel charge making up for more than 1/3 of the total invoice (plus the crazy surcharge rate >$1 per mile), it is going to be hard to rent with Sixt moving forward.
Jared and Omar at SIXT Battery Park are the best duo out here! Hands down!!!! There isn’t a better pair there or anywhere! ….. RESPECTFULLY 💯
Make sure to read the rental agreement very carefully because they try to trick you where they can. In my case I reserved a premium Sudan online with my debit card. The reservation was confirmed but it was only when I wanted to pick up the car that I learned that I wouldn’t be able to get the car I payed for. They are prepared for these cases cause they keep the highlighted fine print already prepared to hold under your nose. Also when you ask to return the car earlier they provide no refund. Please try and avoid this company or be extremely careful about every step of the way.
A poorly managed location. ON-site staff are friendly though. We returned the car after bisiness hour in the parking structure. But they left me a voicemail couple days later saying that they didnt receive the car. I immediately called back. After on hold for an hour, I managed to talk to a customer service associate. Apparently she doesnt work in the branch and had no idea what was going on. She said she would pass my message to the branch and had someone called me back. Nothing happened until 3 days later, I received an invoiced from them charging me 4 additional days. Well the good news is that they found the car! But no one cares to call or email me to inform me what has happened. Didnt want to be put on hold for another hour and get to someone not in a position to help, I wrote them an email this time. No one responded until a few more days later, I received a revised invoice with the corrected date. But I was being charged for the wrong fuel amount... How much TERRIBLE the service can be? With many rental companies struggling in todays environment, they better do.something to retain their customers, if they care!
Ava is the best!!! Friendly customer service and great vibe 👍🏻👍🏻👍🏻
Jared took care of me when I arrived Monday morning a bit early as I went straight after work. Process was quick and was upgraded because booked car was not ready yet.... Jared was so helpful with everything I needed to know and most personable!!! I will only be renting from SIXT from now on! A+ costumer service, A+ Vehicle, App is so user friendly, in and out in less than 15 minutes!!!Thank you so much Jared!See you soon!!
Gas lv was 5% and I reported twice. I retuned in 20% but I was charged for gas.
TERRIBLE!!! Worst experience I had so far renting a car! They are liars they will tell you they gonna charge you an amount and return the security deposit, when you return the car, but then at the final invoice when you return the car charge you the total of the invoice and the security deposit together like it was all an invoice amount. I’m just going through a claim again because they told my bank that they did return my security deposit, and what they are charging $166,42 of FUELLING when I return my rental FULL of gas, and what a coincidence the total amount match the same amount of my invoice and security deposit from the beginning, so it looks like I agreed to that amount.
Hired from here multiple times - staff always great and I recently even left my prescription glasses in the last rental and they were safely stashed in the lost and found and returned to me. Wait time at check-in are comparable to other providers - as usual arrive early, especially if around a holiday period but I’ve never waited more than 30mins tops.
Sixt has GREAT rates on GREAT luxury cars. They would be great rates anywhere but for New York City they are almost unheard of…I rented a Volvo S60 for about $35 a day for three weeks…it almost seemed to good to be true. I read lots of the negative reviews about the location but decided to give it a try regardless and see how things went. I was renting at 9:30am on a Monday Morning and arrived on time to find an empty rental counter….I walked right up and was greeted by Jared, smiling from behind the counter and ready to help me with my rental. (Insert “He went to Jared” joke here: )Jared was helpful, gave me a choice of upgrades and allowed me to choose my car, the rental process was quick, streamlined and paper-free with everything signed and checked on screen. I was in and out in about 15 minutes…no lines, no waiting and great service.I commented how wonderful and easy the process was, especially because of what I was expecting and asked Jared about the negative reviews. He told me that in the beginning of the pandemic it WAS crazy, and there are crazy days, but this was not one of them. He told me Monday Mornings are the best time to rent because there are lots of cars and was very helpful, friendly and authentic…even coming out to the car to give me an EZpass transponder when I could not find one in the vehicle.It was a great rental experience and everything seemed very upfront, at least getting the car…I’ll return the vehicle in three weeks but based on the experience so far have no reason to expect any surprises. That being said I did my homework, I knew there would be a security hold on my Amex for the car and I confirmed primary and secondary rental coverage with American Express before pickup. A well informed customer makes everything easier and great service from Jared made the process flawless. Thank you!
I’ve rented here several times. It usually takes an hour to pick up the car (which is much longer than any other rental company I’ve used). Last time I returned the car they tried to fine me for late return. However I had taken a photo of the car when I returned it so had proof of time and location. I highly recommend you do this. Then they charged me a cleaning fee. (it was dirty but not terrible) so do ensure you bring your car back in very clean condition to avoid this.
Scam alert!! They charge you for additional services you did not agree to. Sixt used to be a good company but now is at the bottom.This business has a phone number where they ask you to enter your information first for faster service. But they say they don’t take phone calls. No other way to contact. They don’t respond to online messages.Good luck and have fun being ripped off.
Great experience and knowledgeable friendly agents. The car I reserved had a seat that didnt function correctly, so they gave me a luxury vehicle at no extra charge. You cant beat the prices compared to the top 3 rental agencies and in my opinion, Sixt has a much better selection of vehicles. Youre in and out fast! Highly recommend
Never use this company. I booked and prepaid for my car rental at Hollywood International Airport location. Upon my arrival, the customer representative told me they didn’t have any full size vehicles that I reserved and he upgraded me to an SUV for an extra charge of course! The car smelled so bad inside like it was not washed in a year. When I returned the car I was told by a representative that everything is perfect and there are no extra charges. Will guess what? When I got my invoice there are additional charges that add up to over $50. When I called the company, no one can help me over then phone and I was told to email the customer service department. And of course no one replied back to my email yet. Why do I have to go through all this and deal with this nonsense??? Save yourself some money and never use this company!!!!!!!!!!
This location is my favorite car rental company I have ever experienced. The car are new and all well maintained and the customer service is outstanding. Eddy always takes great care of me and I hope he is recognized for his hospitality! He is one of the main reasons I continue to rent from this Sixt.
I never want to rent a car from any other place. The customer service is the five star treatment and they make everything SO easy. Freddy the manager gave us a free upgrade and was the sweetest, so impressed and will definitely be going back. Highly recommend!
No customer service for over charging. Company charged us with another rental day, although we returned the car before time!We also received a damaged car with engine/gear problems, and waiting so long for it to be changed, ruined our first day!
Great location. Very efficient and quick handling of my reservation by Jared. Thank You!
Super easy location to get to and customer service was fantastic. Ask for Ava — she was so nice and helpful. Will be renting from here in the future.
You can get your vehicle faster if you fill out the forms and check in online. Received a 2021 Toyota Camry which was great since I needed the reverse camera to park quickly. The car was clean and I no problems with it. I would recommend getting at least the USD 0 financial responsibility loss damage waiver, for peace of mind. I think the only issue is they forgot to credit me for the extra fuel I put into the car.
Shantasia provided me with excellent service! There was a discrepancy with my rental agreement upon pick up (was giving wrong info about pick up time/location hours of operation). She went above and beyond to ensure I was in a vehicle due to me traveling from out of town, and not wanting me to be stranded. She also didn’t rush me through the rental process, and ensured that she went over polices and procedures. Thank You! Great service thus far. I highly recommend.Denise C.
Awful experience. going to just deny charge and have the credit card company take it off. overcharged me for three extra days - $676 charge for a nissan. complete scan, employees are slime at this location.
Almost everything was perfect with our rental. The staff was welcoming and friendly. The process was fast, yet they explained everything and answered all our questions. Finally, the car was clean and practically brand new. I would definitely rent again from this branch.One piece of feedback: We returned the car after hours, which was super easy BUT the after hours entrance to the garage was hard to find for me. That’s one piece of information I wish I had asked or been provided at the time of rental.
The cars we rented were dirty and not properly cleaned. They charge your credit card multiple times and don’t have a reason as to why they have done this & you can’t reach a human representative to speak to about your issues or concerns! This time around renting was definitely disappointing!!!!
Generally a great pickup site for in Manhattan rentals and saves the trip to an airport. Occasionally check in can drag, but thats mostly due to other renters not being able to find their licenses
Horrendous experience. No one tells you where the car is on pick up, and they just say 6th floor. No one is present when you return. They also overcharge for fuel despite returning with same amount pre rental. Also there IS NO CUSTOMER SERVICE. No one answers the phone. They tell you to email and no one returns an email.
I appreciate the manager Freddie and his teammate Ricardio for their efforts. They offer better cars than the other guys already, but the customer service is unmatched. Will definitely patronize in the future. Thanks again
We rented recently and were charged for a full tank of fuel after we were told to bring it back empty and the paper also showed empty. We absolutely no way to contact them to fix this discrepancy. Please contact us!
Sixt is great. Cars are new, tidy. Very kind staff, especially Ava Atkinson from NYC, whos made the effort to be satisfied with the election. I recommend all of them and Ill still use the terms of the SIXT. Thx Ava 🙏🙋♀️
Overall excellent experience. Jared especially was very thorough and helpful. Also, handover at end of rental was quick and efficient. Car was not very clean though as with most rental outfits.
Thank you Yvonne for that great thanksgiving rental! Loved the GMC Acadia plenty of room for the holiday trek. Superb customer service. Thanks again!
Would not recommend to anyone. Was charged $50 for gas even though I returned it with a full tank and was charged a $10 late fee even though I returned the car at 7AM when I had until 5PM that evening. No available customer service to help with the issues when you call the phone number and unresponsive to emails.
Great rental location in NYC, easy to access via subway and close to various tunnels. Clean location and quick service. Yvonne went above and beyond to ensure a great experience. Will be renting from here again.
Just drop off the rental! Excellent experience with Mr. Q. Car rental process is alway a pain in the B. Just do your homework, expect to wait 30-60 minutes especially for good deals and conveniency. Ask important questions like where to return, gas meter, and car time punch in. so you don’t get extra charge. Overall from getting the car and returning it were above expectations.
Great pricing on the rental pre Covid but there are real issues with the speed of service at the Battery Park location. It takes at least 20 min per person to check out your car so expect an hour or more wait if there’s even a small line. I did a multi month rental and spent hours on the phone and 3 visits to the office to get the right car (initial car was not available so got stuck with a massive Escalade). This on a multi month rental so would have much better service. Will likely not be a returning customer.
Kareem is amazing! Wonderful service. Will definitely come back again
Jordan, the branch supervisor, was extremely helpful, kind and accommodating!Thank you for such a terrific experience
The best rental place gave me nice car and had very amazing service
Extremely shocked at the change in Sixt from our last rental and how bad our experience was. Seems like back to the days when we had really bad vehicles and service from lower quality rental companies like Dollar, Budget and Thrifty. NOT what I would expect from a company like Sixt.Many issues: 1) Took 1.5 hrs to get a vehicle (only 4 customers before us), staff extremely slow. Showed up 1 hr before rental time to prevent delay.2) in the past 10 years, never had a vehicle with so many issues - this one had lots of issues but never pointed out by staff despite taking so long, rushed us to get our signature as process took so long and line was getting longer - at least one damage was not recorded (the biggest one). 3) discovered these issues after we had driven to our destination but given long list of issues in rental agreement, seemed like it was included. Upon car return, told one of those dents was not in the list - no way to know that, otherwise would have called. That dent was in a very odd place - not sure how you would have that dent and Nothing Else, does not make logical sense if you look at the shape of the car, but having a logical discussion with the employees was impossible. There is another dent on the same side of the passenger door that was recorded but not this one - it would be logical for BOTH of those to happen at the same time, not just ONE of them, so whoever made the first dent likely made the second one too.We did not drive the car much during rental, did not even come close to any other vehicle, so we did NO damage. Have CDW coverage but should not be responsible for what we didnt do.4) very hard to read a long fine print agreement at counter while line of customers is getting longer and restless as is your staff. If you want the customer to spend time going through this and check all the marks/dents on a vehicle with many issues, you should have a lot more staff as each customer will need lot more time read ALL the details.5) no call back from supervisor for past 8 days since we called to discuss.6) unlike major competitors, spouse not allowed to drive without being present, website does not say so, customer service didnt point out despite discussions with them - had to add another 1 hour to our rental time to come back for spouse to sign.On a positive note: The interior of the car was great, very roomy, just what we needed, loved the car as it was good to drive - the choice of cars was the reason we came all the way down to rent from Sixt.
Careen helped me a lot amazing store to rent a car
Sixt charges customers otherworldly fees without any explanation. My sister rented a car with Sixt in Florida at Fort Myers International and we we given a Jeep Cherokee. The car was nice (except for the fact that it smelled like cigarette-filled ash tray inside a highway motel). We barely used the rental that weekend in Florida, but when we receive the bill, Sixt is charging US $250 for a smoking fee...quit charging people for your smelly cars, Sixt. Keep it up and your reviews will be worse than any motels :)
I wanna start off by saying they do have the better cars. But if you don’t have a credit card with $1000 limit you’re out of luck on renting a luxury vehicle. I waited so long to get my rental my appointment was at 3:30 I didn’t get out of there until five the paperwork is tedious when using a debit card. One good thing I will say they will take there time and work with you. Would I rent from them again possibly not.
I do not recommend renting from this company.In my experience, I preordered a car online to be picked up at the Morris street location in lower Manhattan. I waited 3 hours to get the car. I was told it was a one time issue with their staff, but when I returned the car 5 days later the line and wait time was the same situation.After renting the car, I was charged for an extra day because they did not take into account the 3 hour wait time when I returned my car (I had to contact customer service and debate to fix this). Secondly, I was charged $5 for every toll I went through as an administrative fee. The car itself was fine, but the overall experience was pretty terrible and more expensive than other companies.The last thing Ill say is I was shocked by how poor their customer service was both at the desk and via email. Each time the representative was unapologetic and in one instance actually quite rude. :/
Rented a car that wreaked of marijuana for over a week. There was actually marijuana left inside the vehicle along with other personal items left behind. I suffer from asthma. It was terrible. It didn’t take a rocket scientist to figure out they didn’t clean the car during a global pandemic before we rented it. It goes against everything they advertise they do on their website. SIXT claims they follow WHO guidance and perform a complete cleaning of the vehicle between rentals. No they don’t. If they would have cleaned the vehicle, then the marijuana, horrific smell, rolling papers, dirt, hair pins, hat, and chip crumbs would have been cleaned, improved and/or removed. Horrible rental car agency. They simply don’t care about the renters’ lives or the condition of the vehicles. Absolute disgrace. Customer support is just as bad. Called several times and waited on hold for long periods to reach a manager only to be hung up on. Great system. In the end, they discounted the rental $60. Nice to know that SIXT’s value for human life during a pandemic is $60. Keep up the good work.
Please do not use this company!!!! Good Afternoon,I have had the absolute worst rental car experience with Sixt. I reserved a Mercedes Benz for the dates 9/24-9/27. When I arrived to pick up my rental car I was told I can not receive the car I booked & since I prepaid They would be unable to adjust rate I paid. They informed me I can take a Jeep Cherokee in replace of the Mercedes Benz with NO ADDITIONAL COST. They told me I would have to have a hold of $500 on my cold which would be the deposit cost of the Mercedes Benz because they didn’t not know how to change the deposit cost to the Jeep Cherokee. That alone is ridiculous that I would have to pay a $500 deposit cost for a luxury vehicle I didn’t even receive. Still in all I proceeded with the rental due to needing a car to travel. Days later after returning the rental I & receiving my deposit back I see SIXT is taking additional unauthorized money out of account totaling an additional $200 on top of the prepaid amount of $ 283 I already paid. Let me not fail to mention the vehicle I received was dirty and had an ant infestation. Literally killing ants as I drive. This was a horrible car rental experience and I am forced to believe this company is a big scam. I would not recommend this company to any one not even my worst enemy!!!
Didn’t realize there was a Sixt location here before booking but our experience was great! Pickup was smooth and we even got upgraded.However, the garage is huge and can be confusing because there are two exits, so make sure you know where you’re going. My partner went to pick up the car and meet me down at the office, but accidentally went out the other exit and couldn’t figure out how to get back. This was the only hiccup in our experience though - drop-off was also super easy and the location is excellent because it’s right by the Holland Tunnel so getting in/out of the city is pretty straightforward.
Staff great but got charged $60 for gas and drove 60 miles. They also had me getting back an hour later than I got back so I advise to not leave without making sure this is correct. The car was great . My bill was initially double what I was quoted had to email them to get this correct. You cannot call them all email for customer service billing issues unless you are there another reason to wait to checkout to make sure things are correct before you go.
I reserved a SUV because I knew I was going upstate New York and with the snow this was ideal. When I went to pickup the car they only had a sedan for me. I got stuck in a snow storm Sunday and the car they gave me wasn’t ideal. I risked my life on the highway back to the city. I had to return the car a day early because it was not safe to drive in the car. Not only that, but there was no windshield fluid which made it difficult to clean the winds during the storm. The CarPlay system also constantly had issues.As well the price that I was charged when I picked up the car wasn’t the same that I paid beforehand on the website. I will not be back to rent a car from them anymore.
Geart staff, very friendly, car was clean. Our 2nd experience with Sixt, first was in Edinburgh. Both was great, especially when you dont have international drivers license.
Not recommended, car broke down in a city without a sixt branch, had to waste money and time repairing it, after return, the company hasnt reimbursed the repairs costs and non discount for troubles or lost time has been given
Stupid expensive. They estimate 500 and it ends up being 800. Renting a car is a nightmare.
The Sixt car charged me for late return, although in fact, the vehicle is returned on time at the right place. There was no agent to inspect the vehicle or allow me to hand over the vehicle. It was an unjustified charge and a lengthy process since I had to go to the office to handover the keys and garage ticket. Lady at the counter was very helpful. This is the reason I am giving two stars
WORST RENTAL CAR SERVICE EVER!!!!! THEY ARE A SCAM DONT USE!!!!! My boyfriend and I made a reservation 5 days prior to pickup date, upon arriving at Sixt at 6pm, THEY WERE CLOSED. THERE WAS NO ONE THERE TO ASSIST US. THE RESERVATION AND EMAIL MENTIONED NOTHING OF THEIR TEMPORARY HOURS. We then had to waste money on 2 taxi drives and an Airbnb cost only to return to Sixt the next day and they STILL didnt give us a car. THE SIXT EMPLOYEE TOLD US TO COME BACK THE NEXT DAY. We landed on Saturday and they told us to pick up our car on Monday?????? I really dont understand the logic of this company. Dont even be open if youre only going to operate Monday- Friday 9am-5pm when flights dont operate that way and the reservation confirmation mentions NOTHING of specific hours. Weve been loyal Sixt customers for almost 10 years and we will NEVER EVER use Sixt again. Dollar Thrifty had us in and out in 10 minutes with zero bs and zero reservation. Dont waste your time or money here. Even if you dont get screwed over like we did, youll never get the car you actually booked for and your wait in line is minimum 2 hours. So if being pi**ed off, receiving horrible/no customer service, wasting time and money is your thing, then Sixt is for you.
Had the best and smooth experience. Jared was so amazing and helpful. Highly appreciate!!
Been renting from Sixt for a while, from their Battery park location. Love their cleanliness, efficiency, cars/price and friendly service.I rented for the first time from their new JFK Location and his weekend. We were late and the manager Jo Elise Martinez returned back to the office for us, helped us with a great smile in her face and built a great rapport with us.And on my return, she recognized me and remembered the car which I was interested to rent - which was not available at the time - and promised that she will try get if for my next rental.I already like Sixt, but people makes a huge difference in how you feel about a brand. Thought i need to praise her for her great service in hopes that this review is read and recognized by her managers at Sixt. Other companies i rent from time to time has terrible service, “take it or leave it” approach and don’t even bother to give you a clean car...Kudos to Sixt (JFK) and Jo Elise.
After waiting an hour in line, I finally got the keys. I got in the car and it had an odor and clearly hadn’t been cleaned, but I was in a hurry. The screen flashed two alerts—low tire pressure and low wiper fluid. I figured the sensors must not be working, because surely they turned on the car and checked the screen before turning it over to me.Fast forward three days. I’m returning from my trip when the low tire pressure alert starts flashing. I pull over and the car starts to shake and I smell burnt rubber. The tire had gone flat due to the low pressure.I called Sixt and they said I’d have to find my own way back home and they’d send a tow truck to pick up the car. I called a $300 Uber home and cut my losses...I got an email from Sixt claims management telling me that they’d be charging me for the damages, the tow truck, and they even charged me $120 to refill the car with gas.Claims management hasn’t responded to any of my 4 emails over the last 3 weeks. This has been an absolute nightmare. If Sixt were the last car rental company on earth, I’d hitchhike.
Literally the worst rental car experience I have ever had. I reserved a car for 1030 am on a Tuesday. I arrived at 1025 am and waited in line for over 1 hour to check in at the desk. I checked in at 1145 am and received my car at 1245 pm. I missed all of the appointments I had made for the day because I received the car over TWO HOURS LATE. I am aware that processes are different because of COVID but this is unacceptable. The cars were being cleaned (the interior and exterior) as they came out - shouldnt this be done in the morning before customers arrive? There was a scratch on the vehicle as well that was not documented on my paperwork. I called the manger over to show her and she told me that she could not add the scratch to the documentation because I had already checked in and I was then liable - how does that make any sense?! She assured me that she would remember my name and that I would not be charged. WORST EXPERIENCE EVER - DO NOT RENT FROM THEM!
Booked a reservation for the upcoming Presidents Day Weekend in Miami. I recently moved from Silvercar, who is flexible on cancellation COVID or NO COVID. I moved because sixt has more car options. I have used them the last 3 trips in the last 3 months down to Miami. They are NOT busy. They have an overabundance of inventory sitting in the garage.What a mistake this was. I had to cancel my trip due to COVID quarantines and restrictions. Termination was over a week and half before the reservation and they charged 90% of the full amount of of the reservation inclusive of the extra insurance, toll ad ons. They would NOT even entertain a refund. AWFUL approach to customers, especially during COVID. These guys clearly only care about short term profit vs doing what is right for their customers. They need to take a page out of Delta and Marriotts book, which is to be super flexible on cancellations. Do not rent cars from these guys as they could care less about customers and only making a quick buck. And not to mention, at the Miami airport they had one person on staff and we waited 45 minutes to check in at the reservation desk. TERRIBLE! Never again. Silver is a supremely better solution for renting cars. These guys splash their advertisements all over professing they offer such a great service. It is overrated. The cars you request are never the ones you get, and they only care about gouging every last penny from their customers.
Waited 90 minutes to be served as counter service is extremely slow and usually very rude. After 20 minutes at the actual counter I was told they did not have the car I rented and after the counter staff had to go and look for cars it eventually turned out they were unable to find me a replacement leading to our weekend traveling plans being cancelled with bags packed . To add insult to injury they couldn’t refund me on the spot (as I used a voucher from the previous rental they also messed up) so I need to spend additional time calling a number for this. The girl helping me today was as nice as she could be and I actually felt sorry for her having to work there.
Wouldnt rent a car to me. Booked a car for a week rental and showed up to pick it up and was denied. The employee asked me where I was going innocuously (If you dont mind me asking...) and then said my destination was out of bounds. That is okay if that is your policy, but if it is something serious enough that you arent going to rent a car to me, or charge me an additional fee that is over twice what I paid for the rental, you need to make your policy much clearer during booking. The employee I talked to was polite enough, but now I am forced to scramble to find something else for this trip and I am never going to use this service again.
Hour wait on the line20 minute wait with the desk representative$50 increase on cost for rent vs what’s reserved onlineOr I can wait another 40 minutes for the car I reservedThis is 2022 and they can’t figure the customer experience
Avoid the battery park location at all costs. My son went to pick up his prepaid car on Sunday 11/22. The nasty clerk refused to rent him the car because there was a small crack in his license. That has never been an issue at any car rental or any other location. When he asked for the name of her supervisor, she gave him a phone number that did not work. This abusive clerk with apparent biases should not be in a public facing job. Shame on you Sixt. We have been loyal customers but will never rent from you again
NOT WORTH IT. WALK RIGHT OUT.I didnt check reviews before using Sixt. I never wouldve used this place otherwise.1. I waited over an hour to get service.2. The car I reserved was not available and I was given an upgrade. Which required a $1000 hold on my card for a single day rental (my rental fee was $148, which itself was high).3. Nobody accepted the car and closed the transaction upon return. You just leave the keys on the desk and walk out. Weird.The result is that I was charged for having the car until 6 pm even though I returned it several hours earlier and thus overcharged.There is NO CUSTOMER SERVICE, so your only option is to contest the charges with your credit card company.Not worth it. Stay away.
This was the worst car rental weve ever had! The staff at the handoff were clueless. The handoff was a mess and a wild goose chase (us being directed around multiple floors of the car park while the car was actually next to the desk on the ground floor). The car we were given was filthy (green residue from drugs all over, sticky gooey spots all over the dashboard). The car STANK so bad of cigarette smoke and narcotics. The delays led to us taking the car as we had to get through our first trip leg on a time constraint. The car immediately popped up a service warning (why give us a car which is due for service in 200 miles when weve booked it for over 20 days. It is common sense that we would be doing more than 200 miles in 20 days). We called multiple times and spoke with Sixt representatives about the smell and condition of the car, repeatedly informing them to put it on the record. We hoped to trade the car for another at the next Sixt location. When we got to Ft. Lauderdale, the first Sixt location simply had a bunch of lazy employees who were busy relaxing and partying outside the store and completely disinterested in tending to customers. We gave up and went to the airport location where we explained the problems. They explicitly assured us that we would not be penalized for the cigarette smell and condition. The second car lacked the EZ pass service which wed paid for. We repeatedly asked the staff before taking delivery and were assured that we would not face any unplanned penalties but it happened. We knew it would happen and it did. Our 20+ minute talk with them yielded nothing! The second car was also due for service in 150 miles. The car had a faulty ignition system which we had to fix. The car also had some issue with the drivetrain which made it a challenge to drive on inclines. We received no support from the Sixt customer service! And once we returned the car, surprise! surprise! We got penalized for the smoke smell from the first car and the EZ pass tolls because the second car did not have it.Common sense dictates that we were not the ones who smoked in the car because the second car (which we had longer) had no smells when returned. The whole experience was simply awful!If anything, we felt sick throughout the ordeal of the nauseous stink from the first car and should probably not even be charged for those days and the ordeal. We would have traded the car in sooner had there been any Sixt locations near us! Im still waiting to hear back on the Cigarette smell penalty from your support team.It is going to take a lot to make us come back to Sixt.Horrible horrible experience!
I made a reservation and the workers at the Newark Airport location were rude, disrespectful and not only did they not provide me the car I reserved, but also hung up on me, failed to accept my valid drivers license and gave the car I reserved to another customer simply because my flight was delayed and hour despite several confirmations on said day. The so called manager at the location, Erica G, was really rude and did nothing to assist, was the one who called to confirm yet still rented the vehicle and hung up on me. She is also a liar. In addition, every customer who came into the location had to wait over an HOUR for their rentals. When I voiced my concern and requested the corporate information, the police was called. This is 10000% acceptable and I will never reserve, or recommend this company to anyone ever. And to be specific, no one should ever use the Newark location.
I was robbed. I had to cancel my car reservation a day before due to a medical condition and throughout the process there was no mention that cancelling my reservation would cost me 3 days of rental time! Youve done nothing, not even set up my car. Absolutely nothing! Apparently this is their cancellation policy. But I checked my invoice, my emails and there is no mention of it. There is also no mention when you cancel. And when I spoke over the 9hone I was assured that I can and if nothing was mentioned to me about a fee. I understand cancelling same day and charging me for that, but 3 days? I am filing a complaint with the FTC.
I am very disappointed with the recent experience, I had with SIXT car rental branch in lower Manhattan. I purchased the hire of a vehicle and needed a copy of the registration document as this was unable to be provided. I told the staff that I didn’t need the car because of this, and would I get a refund if I was to return the vehicle, I stipulated that if I was not getting a refund I would keep the car for my 3 day hire. I was told to take the car to the 6th floor and that the drop off agent would do that for me, he couldn’t and took us back down to the store, Jared was very helpful along with a man whom I assumed was the manager. They told us that we would not get a refund, but we would be issued a voucher to use for another day. I asked for proof of this, again stipulating that I would keep the car for the 3 days if not. Again, I was assured I would get an email with a credit note. I have been charged the full three days and also had a charge of $35.97 for fuel having driven 3 miles. And a credit note of $0. What.Jared gave me a voucher for an upgrade as good faith as they couldn’t give me anything else to say I would receive voucher? Plus, phone NUMBER AND EMAIL FOR THE BRANCH which gets no response at all. I have emailed SIXT several times and only get a robotic reply.I hate being lied to and let down by anyone as do most people.What was meant to be a stress free experience turned into a nightmare and waste of money. DISSAPIONTED as had heard good things about SIXT
I dropped off my vehicle in the (overnight) garage on 9/29/2020 at 21:11pm and dropped the keys and parking receipt in the orange box as directed. My rental was due on 9/30/2020 at 8:00am. A Sixt representative called me on 10/1/2020 at 4:30pm to inform me that they will be charging me for extra days as I had not returned the car. I told her I returned the car on 9/29/2020 at 21:11pm and have a picture of the parking ticket that I dropped in the Sixt orange box with the keys at the Battery Park Parking Garage (NYC). She said that Sixt is sometimes delayed in processing overnight returns and apologized for the delay and not to worry about being overcharged. The car was finally processed on 10/2/2020 (a day after the Sixt representative called me) at 13:54pm and I received a final invoice on 10/4/2020 which showed that they proceeded to charge me for extra days and penalties. I emailed Sixt (as there is no telephone # to call) to rectify this situation on 10/2/2020 at 4:37pm and still have not received any response from Sixt so have had to resort to disputing this charge with my credit card company. This is the worse rental experience and customer service I have ever had from a car rental agency. I am fortunate enough to have taken a photo of the parking garage receipt. This is totally unacceptable and I wonder if this is a standard practice by Sixt to procure extra top line revenue and take advantage of its customers. PLEASE RESPOND IF YOUVE HAD A SIMILAR EXPERIENCE WITH SIXT.
I rented a car to go upstate this past weekend. Check in was quick and easy, I was even upgraded from a car to an suv at no charge. That made driving in the snow more comforting. I rented a VW Tiguan, the car was spacious and clean. After hours drop off was easy too. Sixt had the lowest rates in Manhattan which was a huge plus. I look forward to using them again.
What I liked about this location: convenient to my house; and got a pretty decent priceWhat I didnt like: Check-in took FOREVER. I just rented a few weeks back from Alamo and Sixt should take a lesson from them - should be more automated in this COVID reality. I had to pull my mask down for a photo which made me uncomfortable given how small the location is and it was filled with people/no air circulation; representative tried to upsell me on all sorts of insurance policies, EASYPASS, etc. I was informed that I would be charged 1 day less if I returned a day early. What I was not told was that I would pay a fee to return early. Cars are parked on 6th floor which renter retrieves. You arent given a parking space number - instead you have to walk around the whole floor and check every license plate against the rental agreement to find your car. Lastly return was a NIGHTMARE!!! The entrance to the agency requires crossing in front of several lanes of traffic going into the Battery Park Tunnel. Its a miracle we were able to do so without getting hit!
Be careful of fees charged after rental! I rented a Volvo with a scratch on the front bumper already reported on the damage details, then when I returned the car, they charged me more saying that a larger scratch was my fault.
My family and I have opened up a corporate account Financial stability to do so also allows you To Lease high end automobiles monthly from 6th the same way you would From one of these big name car manufacturers Thats my Range Rover in the photo however 6th got me one just like it for the month I love the battery park location in Manhattan thanks to Jane Lauren and everybody their staff is amazing
I give it 3 stars only because Ricardo did his best to help me. Asked to hold a Black Tahoe to pickup at 1130am. While my partner was suppose to get a Black Escalade. Both vehicles that were put onnhold were nowhere to be found. Eventually had to use a white suburban and x7. Client was not happy with it nor were we. Either way Ricardos customer service skills were awesome and clients understood issues happen.
Had an unfortunate experience renting from Sixt in Frankfurt in Germany. I understand not all rentals offer unlimited mileage but we were charged in excess of 300 Euros, over 100 just for convenience of renting at the airport (I mean, where does one go when arriving by plane, should we have paid for a cab or walked elsewhere?) Then we were charged some value added tax, charged for GPS that didnt work accurately. We also noticed on the paperwork that that an area of the bill gave credit for returning it early, for which we got zero credit.I noticed other reviewers having similar issues and I feel customers are being taken advantage of knowing they are in somewhat of a hurry, not really focusing on small print and details; yet family members have driven numerous miles between Oregon, Utah, California, Arizona here in the states with other rental companies and were never slapped with these excessive charges.Then after all this one week later we suddenly get a damage report for a broken tail light after we were given the all clear! The report in the email clearly states no new damage found. Another reviewer mentioned not to be fooled by the low advertised price and they were right.
Best place to rent from , Kareem definitely knows what’s he doing , ever helpful and educated best experience i had in a while
Everything was fine! The employees I spoke with were great (I dont remember their names unfortunately). The only issue was that the refuel fee wasnt listed so I wasnt sure how much would be added to the bill. The car was clean and it wasnt difficult to find the garage or the car.
Yvonne was unbelievable helpful, nice, and very cheery, despite the huge crowd of car-renters just before the Thanksgiving. This is the kind of service one can only wish for.
This Place was Awesome! The staff were very helpful and Outgoing. I absolutely Loved the Car that I rented.The car was Brand New around 4000 Milage. Great place to go to rent a car That’s WORTH Renting.
I held Sixt in high regard until my most recent experience. Ive given them ample opportunities to correct the abuse I was subjected to, but so far theyve chosen to ignore me. In short, I booked a Chrysler 300 car for a daily rate of $109, booking it for 2 days, which I then had to adjust to 1 day because my plans changed. I was assured by agent that there was no need to change the reservation and that I would be charged $109 if I returned the vehicle within a day. After a 1-1/2 hour wait in line (!), I was given a much lower category car but had no time to argue since I needed to get going. I thought they might adjust the rate later, and even if they didnt I was willing to pay the contracted rate. I was also told the gas level was 1/4 but in reality it was 1/8. I returned the car with 1/2 tank because its impossible to calculate the same level (Im sure they know this). When I saw a charge of $170 for the 1-day rental I thought it was an innocent mistake and have tried to have this corrected, to no avail. I also noticed that they managed to have absolutely no record of my original booking. Unlike previous bookings, I was sent no email confirmation, and online all I see is the $170 charge with no reference to my original booking -- it just mysteriously disappeared. Taken together, and because theyve chosen to do nothing about this gross abuse, I now sadly have to conclude -- and warn others -- that Sixt is resorting to unethical practices and abuses in order to make up for their losses caused by Covid -- how disappointing to see a once-trusted company having to go so low for $60 -- shame on you.
Great and convenient. They offered very nice cars and their location downtown Manhattan is so easy to get to. My only complain is that the car didn’t have liquid to clean the windshield and it had a message that maintenance was overdue.
Beware of this branch and Sixt as a whole. They gave me a broken car that I didnt know at the time of pick up, broke down on the highway an hour later and almost killed us. Since then theyve been trying to stick me for damages. Its impossible that I caused engine damage in the short time I had the vehicle. They clearly dont take care of their vehicles. Not at all worth the convenience of the location. Sixt refuses to take any responsibility, do not deal with this company.
Ive rented from this location three times because of the convenience to my apartment and the quality of cars they have, not to mention reasonable prices for long term rentals. Although these are all stark benefits, I cannot in good conscience rent from this branch again. The customer service representatives who work here are truly the biggest disappointment Ive witnessed in a long time, every single time I am in there I witness actual fights between customer service representatives and customers. They are rude, disrespectful, immature, and seem to take pleasure in mocking customers and inconveniencing them.Also seeing a lot of reviews about them charging extra -- this is factual. Twice I returned a car to them, handed them the keys, hours before the car was due back, and both times the return time on my invoice was HOURS later, one time resulting in me getting charged an extra day.The disrespect Ive experienced from their on-site team is unparalleled and SIXT should be ashamed at what they are allowing to go on. Theyve lost me as a customer as well, which is a real shame because I do love their inventory.
This is the worst experience i have ever had. I called in advance to ask how much all would be. I paid for an Uber to get here for them just to tell me that it’s gonna cost more money than they said. I guess they were right when they said Sixt changes the price then you get here. Actually the biggest waste of time ever. Stay away!!!
Great service and equipment from Sixt (Ricardo and Jared) for two rentals over the past week!!!!
SCAM, BEWARE OF SIXT.This company over charged me by almost $200 for a weekend car rental. Charging me for a full day when I dropped the car off 14 minutes late (they allow a 30 minute grace period) and charging me for extra mileage (the counter rep falsely claimed I was getting unlimited mileage). I booked my car in Tampa, FL and it seems like SIXT has a culture of over charging people and then refusing refunds when customers contact customer service. As I read these reviews the experiences are very similar. Save yourself the headache and book elsewhere (I recommend HERTZ). Don’t patronize this business anywhere in America! They scam people out of their money!
Love the prices and selection of the vehicles. My gripes are that I had to refill the oil in the suv I had. The oil in the vehicle was at 8%. Thats the type of maintenance every rental company should be on top of. Now Im waiting for the refund to post. And getting in touch with customer support is AWFUL! If you have to call them for any reason, be prepared to wait. Maybe its because of the pandemic. I sure hope so. The number to the office directly, doesnt even ring...
Kareem is the best. Made our day. Will definitely be back :)
I exclusively rent from Sixt on Morris Street. I even take a cab into the city from JFK just to rent from this location. Best cars available, super clean, and great prices. Plus my man Eddy gets me in and out in no time and always remembers me. Incredible customer service from him always. Highly recommend.
Total reviews rating 3.4
199 Reviews for SIXT rent a car 2023:
Review №1
2022-02-04Overall good experience but some billing hiccups. First time renting from Sixt downtown and ultimately I would recommend it, mainly based on the selection of cars. I rented a new and well equipped Suburban for a pretty reasonable rate- the car was great. That said, I had billing issues as they had incorrectly assessed an upgrade fee and then tried to charge me for a late return (I was on time). The counter agent also had told me theyd apply a discount at the end of my rental to compensate for the upgrade fee, but that never happened- even after emailing support.I will probably be back because of their unique premium car selection (they had plenty of BMW & Volvo sedans, SUVs, etc.) and easy location for NYC. But *pay attention to your bill*, both when you leave and after you return.
Review №2
2022-03-30After multiple rentals, I have to write a public poor rating, because the manager was awful and just would not listen to anything.I rent regularly, and rent BMW 5 series or X3s, but when I arrive at 7am, there are no cars and when you get a car, they are poorly cleaned and have empty tanks, with receipts that show a quarter tank more than actual.I raised my complaints in person, but they wouldn’t listen or help in anyway. The person behind the counter was great, but the manager was awful.As someone who has had 3 rentals at $300+ each, I don’t think it is wrong to expect basic customer service.Not surprised to see so many bad reviews here now. Wow. Maybe the other times I was just lucky. The ratings speak for themselves.Update - company does not respond to emails or support tickets. Even the email address below is unresponsive.
Review №3
2022-05-21I Rented a Mercedes c class through Lyft. And when I showed up to sixt they gave me a Volvo. Then I received no instructions, no email, no information on anthing like mileage or gas usage and when I returned the car I couldn’t even return through the same building I went on a wild goose chase to find the entrance to another parking garage two blocks over almost entering the tunnel. I was left with a bill double the original quote. I will not be using Sixt again and I recommend you don’t either. I forgot to mention they have no way of contacting anyone over the phone ever. Good luck if you choose to use.
Review №4
2022-04-06Would definitely rent from here again! I had a very easy check in with Ava at the front desk she was AMAZING, had me checked in and ready to go in under ten minutes! The car was great! My only complaint is the return process because its all the way at the top of the parking garage but that is neither here nor there. A convenient place to rent a car in the city.
Review №5
2022-04-11The location is very good and we were upgraded for free. The person who helped us was very helpful.Check your invoice!We did not have a good experience with fuel. The car was picked up with a tank half full. This is not convenient. We were told that they do not have a pump there.Moreover, after we retuned the car with the tank half full, we got an invoice which included fueling charge of $80.It took SIXT customer service a week to respond to our email and remove this charge.I find it surprising that they can rent the car with the tank exactly half full, that they say they do not have a pump, that they accidentally charged for fuel and if you read more reviews, you can see it is not so rare that this happens there.
Review №6
2022-03-21I would give zero stars for this rental agency. I encountered several issues renting from them. I rented a car online, showed up and they gave me a car that was almost empty on gas. After complaining about this matter immediately, they proceeded to give me a new larger car. This was after around an hour of waiting so we were already heavily delayed.I was only renting it for the day so I returned it on time - everything went well. After around a week, I receive a charge from them for car damages and if I dont pay on time then I will accrue interest. I did not damage this car as we were driving in large open spaces (upstate NY trip) for the day. Ive now read online from several people that this is a tactic theyve done many times. I will not rent from SIXT again. Be careful and if you do, take many photos and videos to combat any charges later.Seriously, awful experience - my charges were $600.
Review №7
2022-04-07Rented from them in Colorado last year, returned the car in perfect condition. They then proceeded to take pictures of the car still in perfect condition and claim it had $500 worth of damages.I plan on suing them for fraudulent charges, Ive never seen a company behave in this manner ever. If this isnt predator corporate behavior I dont know what is. Do yourself a favor and never rent from this company ever.
Review №8
2022-01-14Absolutely miserable experience attempting to address an invoice issue after they tried charging me DOUBLE. I rented a vehicle Sunday morning at 9:50am and returned 7:45pm that evening. I parked the car in the designated area and handed the keys to the attendant on duty. When I received my final invoice a few days later, it had indicated that I returned the car at 11:22am the following morning thereby triggering a second day rental fee. I have tried calling several times to address the issue, no answer--simply just a message directing you to their website to contact them via email--its been several days and no response to my email! Very disappointed by the customer service and would expect much better.
Review №9
2021-08-04The car was cleaned just as we arrived, with around 20 minutes waiting time. A transponder was already in the car which was great and the car drove without problems. Dropped the car off in Boston with an equally good experience with the staff. Friendly and good cars. Don’t trust all the bad reviews!
Review №10
2022-05-31Great cars but their lack of a good back-end ops system could result in billing errors. My issues were:1) Inaccurate starting fuel reading, and2) Charged an extra day even if I returned the vehicle a day earlier.Luckily, I live a block away but I’m seeing some reviews where they don’t answer the phone/emails.