In-store shopping
Yes
Smith Boys in Ashville
Categories
Location on the map
Ashville, Chautauqua County, New York, US
Service options
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Phone: +1 716-763-0140
Site: http://www.smithboys.com/
Site: http://www.smithboys.com/
Opening hours
- Monday:Closed
- Tuesday:8:30AM–5PM
- Wednesday:8:30AM–5PM
- Thursday:8:30AM–5PM
- Friday:8:30AM–5PM
- Saturday:8:30AM–2PM
- Sunday:Closed
Smith Boys in other cities:
Comments (50)
Very friendly and welcoming staff! Nick was great to work with and Craig was absolutely amazing helping us go over our new boat. Would absolutely recommend!
The women running the shop were friendly, attentive and helpful.
Had a wonderful experience with Smith Boys, I would highly reccomend using them for your boat rental experience. They were very professional and accommodating, especially Tracey we had a little hicupp and she made everything right for us so we could enjoy our day.
While their “over the phone” customer service may not raise any red flags…their true costumer service certainly will. We pulled our boat from them because they lied about the service they were paid to provide. I would not recommend to anyone to use them…ever!!
Excellent service. Employees are extremely helpful. Atmosphere is really friendly. Craig was knowledgeable. He took great care of us. Only good things to say about everyone at Smith Boys.
I have always had great and courteous service here. Prices are reasonable
We rented a 23 foot pontoon boat for 3 days while staying on the lake for a family reunion. Tracy was outstanding to work with in booking the reservation and all staff we encountered were polite and very helpful. We look forward to renting again next year!
They had a boat listed for sale online and it looked like itd be a nice option in our price range (which isnt a low budget, mind you) We arrived and the boat was absolute garbage and nothing like what was advertised. I said this isnt the boat on your website and the salesman says oh yeah thats a stock photo. A stock photo?!?! Maybe it should be watermarked with stock photo. The pictures looked like a clean boat and the one on their lot looked like youd be lucky to make it past the marina. Id never in a million years put my kids and their friends on the boat they showed us! Unless you have time to waste, dont bother looking at their inventory online and expecting it to be an honest reflection of whats actually on their lot...
Wow!!! When you are a charter summer time break downs are killers! Smith Boys pulled a rabbit out of their hat today for me. Was looking at 3-4 weeks down time instead my repair happened in just over an hour. Thanks!!!
Disappointed... our Easter weekend boat trip ruined. I called to confirm a time to pick up our boat from storage just because I had some free time and wanted to grab it a bit earlier in the day this coming Friday. We were told 2 weeks prior that no problem it will be washed and waxed and ready to go and they guarantee it. (a free service because of other issues) anyway now they tell me that our boat was not where they thought it was in there warehouse and it could be maybe 2 more weeks possibly longer but couldnt give me any time frame. Now my kids are upset as well as I am as we had a weekend planned all around the boat for Easter. (I took time off work and had it all planned out) next time dont make escuses and also if you find out the time changed hey give us a call. If I just showed up with my kids which was the plan. Then what. tell my kids sorry for the 4 hour drive we have to turn around and just go home because this place failed to do there job and check before speaking and guaranteeing something. Not a way to operate a business.
I filled out a rental request hours before showing up at the marina for the boat. The request came back as confirmed but when we went to go take out the boat the lady at the desk told us all the boats are out and all requests go to Buffalo threw our website. If that is the case then why wasnt the request denied anf why isnt the location of all online requests written on the website as a disclosure? I wish I had the answers but the lady was down right rude and snarky. Our business will be taken elsewhere.
Absolutely worst place to buy a boat, incompetence chaos. Changed the price of the cost of the boat at the last minute buy boat anywhere but here, dirty facility
Nothing good to say my boat came back costing me $350 to fix their screw up. Customer service in service department was horrible. Very unfriendly staff with bad attitudes. They need to train their repair staff. The service manager hungup on me after I called to see where my boat was. They told me 1 day to fix it and it took over 2 weeks.
Wont buy from this place ever again.Their costumer service doesnt exist. I purchased a brand new Bayliner from them. however cant get service after numerous attempt to contact by phone and in person.. theyre great at taking your money..
So we took our boat to Smith Boys in Chautauqua the second weekend of August it is now 10 and a half months later and they still havent had our both pic with an insurance claim waiting to get it fixed they change service manager Lakemont Avenue the original diagnosis and now its new service manager Mike decided that he thinks in his professional opinion its something else so they wont do anything they wont even give me the information insurance company which is waiting for that information if you take your boat to these people you are kidding yourself if youre going to get good service absolutely the worst professional business I have ever dealt with the insurance company has advised up to move to a different repair shop just horrible absolute formal customer service horrible to deal with do not return phone calls just absolutely disgusting
Worst marina on Lake Chautauqua. High staff turnover leads to non-existent communication between them or you. Salespeople are, in a word, predatory. So many better places to buy and service a boat on the lake.
First experience buying a boat and everything went great. Craig and Nick were very helpful at getting the sale done.
Went to look at a used boat, walked out with a new one. Thanks to Craig for being straight forward from the get go. If your looking for a boat, go check them out!!
You have to have extreme patience... there is no such thing as a quick fix when dealing with boats
Called for information about a prop size for my boat lady was short with me and quick to get me off the phone wasn’t very friendly and the end result was I didn’t get my question answered i’ll be taking my business else where
Thank you everyone for all the help with our boat!!!! From nick in sales, Craig, mike in service and tracy!!!!!
Very friendly and personable employees. A beautiful spot for a store and the docks are well made and easy to manuever through.
We had such a great time and felt safe in the party boat that was rented
Doug , April , Tony , Dave and the staff have been taking good care of me for many years now.... Smithboys is on top of their game !! Bill U Ashville
The outdoor boat sales space is kept very clean.
Kind of dirty and the management staff dont seem to know what each other are up to.
Great place buy gas, or anything boat related,Good guys to talk to.
Great rentals for boats! Great dealer as well!
Amazing experience
No people there. No help for gas or dock info. Bad.
Nice employees but way too expensive!
They sell the right parts for my boat
Great people, Joe was wonderful
We had a blast!
They do a good job
Bad service, incompetent people.
Great service and staff
Good!
Easy to work with, thanks.
Great service.
Total reviews rating 3.9
50 Reviews for Smith Boys 2023:
Review №1
2020-08-10Came up for the weekend and stayed at a family friends lake home within seeing distance of Smith Boys. It was kind of a last minute thing and we called to see if we could rent a boat for the weekend or one day. They didn’t have any for Saturday but they did for Sunday which was great! The pontoon was amazing and so nice! The price was great too. They are very friendly and treat you like they have known you forever! When we go back and if we don’t have a boat we will be renting from them again! Thanks again guys!
Review №2
2020-09-06They took amazing care of us. From getting a last minute rental to the amazing staff Mike, tracy and the staff we picked up from today. We will definitely be back. Well worth the 2 1/2 hour drive.
Review №3
2021-05-21We were searching for a boat and found the exact one we wanted. The sale was handled professionally by Nick. Boat orientation was scheduled and then rescheduled to accommodate our schedule as new home owners on the lake. We met Craig at the Chautauqua location and he took us out on the lake for 3 hours. As a former teacher, Craig showed all the best qualities of a teacher. He was informative and patient in working with first time boaters. Further, we experienced a delay in lift installation at our dock and we truly appreciated their flexibility in keeping our boat for an extra week until our lift is installed. We give the highest rating to Smith Boys.
Review №4
2021-05-07Very knowledgeable and courteous staff. Craig definitely knows his way around boats and could answer all our questions. We called Smith Boys about a specific boat on the website, set up an appointment, and Craig spent the time to make sure we knew everything about the boat before we signed and when we picked it up to take home. Nick made sure the paperwork went smoothly, returned our calls when we had questions.They are also highly knowledgeable about the local attractions but the weather was only good enough for a quick outing when we picked our boat up.10 out of 10.
Review №5
2021-05-24We had a wonderful boat buying experience from the team at Smith Boys in Lakewood, NY. Nicks professional manner made the process quick and easy from start to finish. Our boat orientation was amazing and very thorough. Craig is a skilled boatsman who spent 2 hours with us on the water making sure we were comfortable and safe with all aspects of using our new boat-- docking, operating its features and controls, care/cleaning, and trailering. His knowledge and expertise of all types of watercraft is very impressive and his kind and patient manner with newbies was much appreciated. We would highly recommend Smith Boys of Lakewood, NY for all your boating needs.
Review №6
2021-07-07I dont know much about the boat shop. We were there on my girlfriends mothers boat for the 4th of July 2021 and that was amazing. The flares around the lake and all the variety of fireworks were awesome. There some reckless and bit annoying rambunctious boaters but other than that everyone was pretty chill and it was a great time.
Review №7
2020-07-05Smith Boys accidentally shrink wrapped our boat. This caused over $3k in damage needing to add a new computer module to the engine because the entire boat was covered in mold due to improper wrapping. Their response was very lousy. We have been on the lake for 18 years and will never go back to Smith Boys.
Review №8
2020-06-12Just purchased our first pontoon boat from Smith Boys! Great service! Awesome employees! Craig was great! He toured us around the lake to help us navigate our first time on the water with new boat. We are so excited for the summer! Thank you Smith Boys!
Review №9
2022-04-14Very hard time when ordering parts they dont know what theyre doing
Review №10
2020-06-14We just purchased a brand new Bayliner-the experience could not have been more pleasurable. Nick and Craig were fantastic to work with and a lot of fun! We needed a little help launching for the first time-Nick and Craig were so incredibly busy that their other workers were right there to step up and help us. The whole overall experience with Smith Boys of Chautauqua was fantastic! Would definitely work with them again!!