Dave was a gem to find. My computer became totally unresponsive, and it appeared I had lost all my data. I brought it to Dave who was very professional and reassuring. He kept me posted via text and calls as to the progress he was making. When one solution didn’t work, he kept trying until one did. Without getting too technical, Dave performed magic! Not only is my computer working, all my data was able to be retrieved. Dave and SOHPRO Computer are highly recommended!
Dave was amazing. He was honest and very professional. He refused to accept payment even though he spent a lot of time diagnosing my MacBook. He gave me free advice to service laptop but told me I’d be better off investing in something new and proceeded to help me with specs I should look for. He knows his stuff and can help with any PC or Mac issues. Highly recommend.
Dave Burton is a true professional. Expert in his field, highly responsive, and provides highly valuable service at a reasonable price. Dave recently worked on an Apple MacBook Pro for us. As we recently upgraded our daughter’s nearly six year old laptop by purchasing a newer model…we asked Dave to evaluate her old laptop. For context - it had gotten her through the last part of her senior year in high school, her entire undergrad, and her first year of grad school. It wasn’t functioning properly, yet we wanted to see if it could be fixed and updated for our personal use. In a timely fashion, Dave immediately diagnosed the problems with the laptop, and ultimately replaced a bad battery and fully managed the installation of a full OS systems upgrade. To have Dave available here in the immediate Saratoga Springs area - we are truly fortunate. Yes, he works out of his home, and “we took the risk” based on reviews we had read. Who needs a storefront? We found Dave to be honest and trustworthy…and “the computer guy” that we all need as that “phone a friend”! Highly recommend. And thank you, Sir!
David provided excellent service and made my computer repair much much easier - my CPU fans suddenly stop working and I was ready to have a heart attack when I contacted Dave, but he made it so easy and contact was very quick and helpful that it made something as scary and expensive as computer repair not so bad! Not to mention an extremely reasonable price! If I could give 6 stars, I honestly would.
Dave was an absolute pleasure to do business with. My gaming PCs AIO cooling system failed and he was able to replace it with a new one that I had purchased within 24 hours. Not only that, but he did a dust-removal cleaning and has the whole case looking brand new again. He also did some custom configuring on the RGB lighting in the case to show the systems temperatures. Awesome! I will without a doubt be returning for any other computer repair/maintenance needs.
I couldnt be more pleased with the service received. David was professional, thorough, friendly, and the turn-around servicing time could not have been better. His communication with me was quick and informative. The pricing was more than fair and the quality of the work product was first-rate. I would definitely recommend SOHPRO to any friends or family. Many thanks!
I could not be happier with the services I received. I was hesitant about going to a larger company for computer repairs (i.e. Best Buy) and Im so glad that I found this company through a quick Google search. He evaluated my laptop quickly and was upfront about everything that would fix & optimize it from start to finish. Everything was fairly priced and I will be using Dave for all my future computer needs.
I cannot recommend SOHPRO Computer Management highly enough! David Burton is the owner. I first contacted him -- picked him out of the blue -- because my computer crashed. He came to where I live within an hour and fixed the computer, plus showed me many things I didnt know -- a lesson, in fact. So I asked him to return to show me more; no task (including going through a box of wires I had no idea belonged to what!) is too small or big. The lesson was incredibly instructive, and Im not a total novice at computers. Also, he helped me with some reception problems w/my iPhone. David easily tailors his expertise to match his clients needs, personality and level of technical knowledge. He is kind, gentle, intelligent, and an absolute joy to work with. I expected a lot of IT jargon (Ive had others work on my computers), but he explained so many things in plain English that I am now at ease using programs I didnt quite understand before. I am going to ask him back for another lesson and to work on some things we didnt have time for. He also gives seniors a discount. If I could give David Burton and SOHPRO ten stars, I would! (btw: this is first review Ive ever written for any company/product, but feel compelled to do so because Ive never met a better-qualified computer repair person, who also does in-home visits, and is never judgmental about what you may or may not know. ) TEN STARS!!!
I contacted SOHPRO with only a week before classes started. There was no way I could use my computer, which was a problem given most of my work this semester would be online. Dave Burton was able to pick up my laptop the same day I called. He kept constant communication throughout the process and was abundantly transparent. Burton was also careful to work within my budget. My laptop was ready in under three days and its in perfect shape! 10/10 cost, quality, and customer service.
I had just moved to town with a new computer that didn’t work. Not being tech savvy, I contacted a number of local repair services. Dave’s response was the quickest of any, he was able to accommodate my schedule for drop off/pickup, and he did great quality diagnostics and repair. I had my computer back with a new memory card for a very reasonable price, and the machine performs very well now. Highly recommend Dave and SOHPRO as the solution to your computer issues!
Recently we found ourselves in need of someone to unravel a number of technical (computer/internet/TV)) issues that have wormed themselves into our world. We chose David Burton, owner of SOHPRO Computer Management to update and sync our home’s systems.Digging into the guts of my electronic systems requires someone we can give all our trust and confidence. We’re talking about honesty, confidentiality, and the highest level of professionalism (which includes being on-time and prepared). Without question David Burton is number #1 in all categories.The short list of the equipment David has repaired, updated or installed includes our computers, IPhones, IPad, routers, ancient TV, and even car phone technology. Now my internet, WiFi, laptop/table tops and counter tops all talk to each other. Who knew??David made sure when the job was done our family knew how to navigate our new systems (not an easy task!). His service also included helping us negotiate with our service provider.SOHPRO Computer Management’s prices are extremely fair and services are thorough.Lastly, what is important to us, David Burton accomplished these amazing feats while working around a toddler and our overly friendly dog who just loves David.I highly recommend SOHPRO for your computer related needs.
I was searching for a technician to help me solve a number of basic problems through Skidmore College. It was my good fortune to be put in touch with David Burton SOHPRO. I needed help with elementary issues and David had the patience and sills to solve all of them. I have found that technicians often dont speak ordinary language and David understood that I needed extra help and demonstration. He gave it to me with 100% satisfaction.
Dave was amazing, he was professional, thorough, clean and timely. His prices were very reasonable and he offered information on his process while also giving me pointers for keeping up maintenance with my pc. I will 100% recommend him to anybody having issues. Thanks again Dave!
Dave was not only 100% professional but he is very easy the talk to and doesn’t make you feel like any question is too silly to ask.I would not hesitate to recommend SOHPRO for any computer needs you may have. I intend to use his services again when we need upgrading.
I spoke to 2 other tech pros who confirmed that the battery in my 2015 Mac book Pro could not be replaced. Then I found David through a Google search, had brief phone conversation where he explained that the battery could be replaced. Brought it to him 2 days later and I had it back in a week. (I was on conveniently on vacation during). My computer works great. Very happy with the price and Davids skill level.
I recently purchased a Mac Mini from Apple but was unable to purchase it with the proper amount of RAM that I require for the work I do due to financial constraints. I’m also not tech savvy enough to upgrade the RAM myself, else I risk bricking my machine. Dave was able to save me a little more than $400.00 by replacing the RAM for me after market, and he did it within a few hours (by far the quickest turnaround I’ve ever seen when it comes to tech repair). I 110% recommend SOHPRO to anybody who needs work done on their computer!
Dave was very knowledgeable and professional. He was detailed in diagnosing and addressing my problem. My PC was ready in just over 24 hours and his fee was very reasonable for the time spent working on my device and communicating with me. He also followed up to make sure all was well. Great customer service.
Dave responded immediately to my call & diagnosed the issues with my 2011 MacBook Pro very shortly after receiving the laptop. The issues were resolved at a very fair price as quoted & I was back up and running after ONE DAY.Very courteous & professional. Best of all I now have a top notch Apple technician I can call that is only a short drive away in the Saratoga Springs area.Dennis Williams
Dave is a complete professional, but more importantly, he has helped me move light years ahead in my computer knowledge, skills and work. Besides his direct work on the actual computers, web pages and so on, he is willing to teach you the necessary skills, so one can become a competent user, as well. Being a novice in the world of computers, web pages and all of the modern social media, I have enjoyed the time we have had working together. He has helped me gain confidence and enjoyment in using my computer, both for work and at home. He explains things according to your experience and shares his knowledge and talent willingly and professionally. Anyone who has the chance to work with him will be well pleased .
David Burton is an incredibly skilled professional. He explains areas in technology clearly while repairing, installing and dealing with problems working with computers, cell phones, televisions, WiFi, other programs and equipment. We have worked with David for several years and have consistently been extremely pleased with the results. David is a fine individual who knows his craft and is able to explain the process in layman’s terms so that we thoroughly understand what has been done. We give him our finest recommendation!
I have used the services of SOHPRO (David) since 2014 when I bought a new laptop PC (for a self-employment business and personal use). Everything he installed/configured for me, including security, has worked well. He has also helped me troubleshoot router and internet problems. Most recently, he installed the latest Windows 10 OS on the same laptop after carefully backing up all my files and cleaning up my hard drive.David made it possible for me to keep my PC; his efforts and honesty saved me money. Through the upgrade process, he kept me informed, patiently answered my many questions, and never made me feel stupid or annoying for asking them. I am grateful his business exists and wouldnt hesitate to refer others to him!
I want to thank David on his quick response and repair of my desk top. I called David on a saturday morning left him a message my computer was not working. With in a few hours he responded back to me about my issues even know his hours are Monday thru Friday. He did some diagnostic over the phone to try and help me. I ended up bringing the computer to his shop that night. My hard drive failed. He got my comuter up and running and I picked it up Sunday night. David was honest and super reasonable on the price to repair my computer. He charged me a third of what Staples and best buy wanted to charge me. If you are looking for computer repair David is the go to guy. Highly recommend by me thru my personal experience.Once again thank you David for your prompt service and honisty.
SOHPRO computer repair service has been wonderful to me, by setting up my printer and installing shortcuts on my computer, for other needs! Dave was very professional and knowledgeable. I highly recommend SOHPRO to anyone needing computer repair service!
Dave Burton went above and beyond when fixing my computer! He was very quick to respond, answered all my questions, explained what it needed (in laymens terms, not IT tech speak) and I had it back within 2 days!! And it cost me SO MUCH LESS THAN THE GEEK SQUAD!! I cannot recommend him highly enough!!!
Great, great service. I had my issue solved very quickly and with great professionalism and expertise. David went the extra mile to help me solve not only my screen dimming issue but also an update installation that he discovered needed done. He is so knowledgeable and user sympathetic. I highly recommend SOHPRO.
I was very pleased with the service I received. The tech was most pleasant and very knowledgeable. He was able to determine the problem with my Amazon fire stick in a short time and had my streaming services up and running. I am happy to know I now have an excellent tech service I can call on in the future and am looking forward to recommending this company to friends and family.
This is the second time Ie brought my misbehaving computer to Dave. Both times I have enjoyed all of the experiences noted above: good (actually excellent) quality, good (again, excellent) value, professional treatment in every way, terrific responsiveness, and also first-rate expertise. I recommend him without reservation.
I called this business with a complex problem not sure what to expect and I got a quick call back from Dave. I was blown away at his level of professionalism and how helpful he was. He spent a significant amount of time on the phone with me troubleshooting my problem trying to help. He even called me back after researching on his own time and sent me guides and manuals to try and assist me further. He went above and beyond with his level of care and I could not be more satisfied. I absolutely would recommend him to friends and family and will return to him with hesitation for any future problems. A+ all around.
SOHPRO fixed my MacBook Pro no problem. Replaced the battery and backed up all of my data. Installed new OS. Gave new life to a 5 year old laptop that wouldn’t boot! RECOMMEND.
Laptop went south on me with spilled water killing it. Dave did a great job fixing it, explaining what he did and giving me a fair price. I would definitely use him again.
I needed a new battery in my I phone. SOHPRO did it in under 15 hours which is considered fast. If I knew it would only take that long (dont like being without my phone) and be far cheaper than I thought I would have done it much sooner. Super service. Thanks SOHPRO.Sharon Licata
I am so grateful SOHPRO recovered an incredibly important file to my business. The service for the was repair was quick, affordable, friendly and professional. Forget the big box stores go to SOHPRO for your computer repair needs!
Dave is as professional as they come. Shows up (important). He always finds a way to get what I need to have done. Its just amazing to watch him work. He knows his stuff. I have stumped him a couple of times, but he has always come back with an answer with what is wrong or with my item fixed. I highly recommend Dave and will be using him again shortly...it seems his good fortune is my bad luck with computers. Oh, well. I am just glad I found someone like Dave.
Dave installed and setup my Laptop, wifi extender and printer. One of the most thorough and enjoyable efforts I have experienced. Dave goes beyond any expectation one would have.Thoroughly professional.
David was absolutely phenomenal. I got my Lenovo laptop fixed in less than 24 hours and it didn’t cost me as much as I thought it would. I would highly recommend this company.
Great experience, Dave was prompt and professional and had my computer fixed very quickly. Will absolutely bring any future issues back to SOHPRO.
SOHPRO deserves more than 5 stars. Extremely helpful and went above and beyond to explain everything and got my laptop working like new in no time.
I highly recommend Sohpro Computer Services. I appreciated their expertise and professional manner whileinstalling my WiFi equipment. Also, they are affordable and I was happy to dobusiness with them.
Very professional and price was reasonable. Had my laptop back in one week, good as new. Thanks so much!
We used SOHPRO once & we are hooked. Dave is knowledgeable, professional & efficient. We highly recommend his services.
Had a problem with my new pc not booting. Called David and he figure it out and had my pc back to me the next day. He was very nice and helped me with a few other pc related problems.
If you need your computer repaired this is the place. Very professional, very flexible and very reasonable. Honest, willing to walk you through the issue. Also one of the most important things to me was the friendly disposition.
As a very senior citizen I feel fortunate to have found Sohpro. Dave has always been very helpful, prompt and very reasonable. Janice Mastromarchi
Excellent business, far better than anywhere else Ive gotten my computer fixed. Fast and reliable, you can tell the company really cares about its customers and thier customers time.
Quick, affordable, quality service. I rely on my computer daily and Dave was able to get it up and running again in great time and for a great price.
Thanks for your expertise and being available to take the time to guide me through the Tech jungle to set up my Tablet and deal with my computer.
Excellent service. Gave me updates on process, timely fix.