Delivery
Yes
Solid Surfaces NY - Granite & Quartz Countertops in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Service guarantee
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 716-668-5202
Site: https://solidsurfacesny.com/
Site: https://solidsurfacesny.com/
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (41)
Our granite countertop was installed today by Tim & Robert. They were did a wonderful job and very friendly and professional. I highly recommend Solid Surfaces and Tim & Robert!
This place did an excellent job at installing our quartz countertop! They were very nice when they got to my house, respectful, and quick! I would highly recommend this place to anyone looking to have some remove your existing countertop install a new countertop in your home 👌🏼
The crew arrived with in the window to install the counter tops. They worked well together and completed the job quickly. I have used solid services for years now and they have always delivered and took care of any problems quickly.
I just had Corian installed on top of our half wall in our shower. Joe was our installer. He was wonderful to work with. He takes pride in his work and did a great job! It looks great….. :)
Cory and Matt were excellent installers. Knew all about the product and could answer all of my questions. Looks great installed! Im really happy with my experience
G my husband and I are extremely happy with our new granite counter tops! Graig H & Justin were extremely informed and answered all our questions, worked very hard in a small kitchen to install our counters with great care..👍
Craig Heberle and Justin did our install today …. WOW ! Not only were they personable and professional their work is ABSOLUTELY amazing ! I am not easy to please …: every time I walk in my kitchen I am so amazed at what a phenomenal job they did ! Thank you both !!’
Chris and Tristan did an excellent job installing our new countertops. They were very pleasant and very professional. We couldn’t be more pleased!
Chris and Tristan did fantastic job on my customers countertop install. Professional and courteous!
I have nothing but compliments for this company. They were so patient with our order, as they waited for an entire year for us to be ready to install after we ordered the countertop. Any time I called to check in, Jillian was very understanding and supportive. Craig and Branden, as well as the person who came to measure, were all polite, respectful and did beautiful, professional work.I am so excited about our new countertop and cabinets.
Tim and Robert did a fantastic job installing my new countertops. Can’t recommend them enough.
Chris and Triston did a wonderful Job ! Both very professional and courteous! Counter looks great!
Craig and Justin did a great job installing our countertops.
Tim, joe and Trent were excellent. Very prompt, did a great job!
Joe and Trent did a great and very professional job. Would recommend to anyone.
My wife and I are nearing the end of a major kitchen remodeling. Based upon recommendation from the kitchen designer we went to Solid Surfaces / Premier Surfaces of Buffalo for the Cambria quartz counter top and back splash. There were three visits: first from the person who took all the measurements followed by two installations for the counter and back splash. The installers (Bryan and Gary) were top-notch who were very professional in their work providing us with a beautiful quartz counter top and back splash worthy of admiration for years to come. Our point person rep at Premier was Jillian who introduced us to our chosen slab at the warehouse and addressed all our questions and concerns. We would definitely recommend this company to anyone looking for this type of material.
Joe and Trent did a great and very professional job. Would recommend to others.
My husband and I were referred to this company (then known as Solid Surfaces inc.) by a third party supply store.The woman I worked with on choosing my slab was okay initially, but grew to be very rude. Every conversation we had she seemed to be irritated. When it came time to choose our final layout and sign off on it, I had my husband drop by the warehouse because I had become so uncomfortable with dealing with them.Upon installation, the two men were very friendly and seemed very competent! After they left I noticed some adhesive had leaked onto my newly refinished cabinets.. its orange and so there was no easy way to hide it. Within 2 months of install, the smaller cut slab of quartz has lifted from the cabinet base, and the seam is very slightly chipping.This is not the best experience for a countertop that cost a pretty penny! I would definitely do things differently next time and go with a different company!
We had our kitchen countertops and an outdoor kitchen island refitted with Quartz and Granite countertops. The Solid Surfaces installers and sales staff (Samantha)were extremely knowledgable and helpful. The installers took the time to assure the installation was completely first rate. They explained everything we needed to know to perform the minimal care necessary for our new countertops. They all were very friendly. It was a pleasure doing business with them and not only are the end results absolutely gorgeous but Solid Surfaces made the process so much easier. We recommend them highly.
We used premier surfaces for our kitchen countertops and would highly recommend this company. If there was a question or concern, they were easy to get a hold of and very professional. The installation was completed in a timely manner with stunning results. 5 stars and will use premier surfaces again in the future!
I have used them twice (unfortunately), problems both times. First time, they failed to bring the right size backsplash and had to come back a week later. Second time, they showed up with no sinks even though their rep took the sinks with him when he measured. It takes them two weeks after measurement to install, so I am without any bathroom vanity tops/sinks for two weeks. When they did show up, not only did they have no sinks, but they cut one vanity top completely wrong/backwards, and the second one they for some reason cut/curved away from the wall by 1/4 in the last 3 against the wall so that there is a large gap on the end. They agreed to replace the first vanity top, but for some reason seem to be claiming that having a large gap away from the wall is their standard practice on the second one. Worse yet, rather than correcting their mistake promptly they now want another 2 weeks to fix their problem - so I am without bathroom vanity tops or sinks for five weeks. They dont seem to accept responsibility for anything, horrible customer service, and they all want to blame some other employee at their company rather than take corporate responsibility as a team. Would never recommend them to anyone. They are extremely expensive for granite, they dont do good work, and their processes are so broken that they cannot do anything in one trip (which is why they are so expensive. Avoid them if you can.PS. - update, after waiting 2 weeks for them to replace the master bathroom vanity top, which they cut incorrectly, they brought me the most drab, boring, lackluster portion of the slab they could find. They couldnt care less about their mistake. And to make matters worse they installed it extremely badly; they use a strapping and gluing system that they strapped from front to back so when they tighten it up there is a 1/8 overhang in the front and 5/8 overhang in the back, obviously not centered. Again they couldnt care less. And finally please note, that when this company gets a very bad review they provide a stock auto-reply to every single customer, but when they get a good review they provide a personal note to those customers. Clearly they dont care about their mistakes. Again, a very, very poor company to work with.PPS - I just figured out that the problem with the sink being un-centered is not due to the straps, but is actually because they cut the sink opening in the wrong place and they cannot center it because the front of the sink hits the front of the cabinet. They could have solved that by cutting the sink hole 1/4-3/8 deeper in the back, or by pushing the entire sink hole back by 1/4, so they had two chances to get this right and blew them both. Imagine that, a granite company that cannot accurately cut granite.
Solid Surfaces is an outstanding company. They continually provide top notch customer service and are always willing to answer any questions you might have. The guys that came out to our house were also very clean and professional which I appreciated.
Very pleased with Kenny and Chris!! They did a beautiful job and did it quickly!!! Highly recommended!!!
I can honestly say that I have never worked with a company that cared so much or worked so hard to make sure all was to my satisfaction! Every concern was addressed. They exceeded my expectations. Kevin and Mike are meticulous and talented and a pleasure to work with. Thank you so much. I LOVE the finished result!
The staff at Solid Surfaces was very professional and couteous to us when we visited the store to get some ideas for our kitchen. Marylou showed us around the showroom and explained to us in full the different options we were able to choose from. This place is awesome.
The sales and installation service was fantastic. We are very happy with our Cambeia quartz countertop. Would highly recommend Premier Surfaces.
We were given a tour of the counter top showroom, the salesperson was able to guide us toward specific material patterns we chose based on our likes. She was very patient with us throughout the entire experience. Her knowledge of the products made her easy to work with.
The service that I was provided from Solid Surfaces Inc was excellent. They offered me a wide variety of options, and paid attention to every single detail when installing my selection from start to finish.
From the very beginning until the end, the guys from Solid Surfaces were very professional and friendly. They also provided us with sound recommendations which was great and really appreciated.
I had high expectations based on the reviews but I found the sales person to be very unwelcoming and the prices were way to high.
Shout out to Renee for all her help. Such a great place
Total reviews rating 4.6
41 Reviews for Solid Surfaces NY - Granite & Quartz Countertops 2023:
Review №1
2022-05-10Solid Surface replaced an old counter top for us in the kitchen. The installation was perfect!! The counters are beautiful and the installers were awesome. Joe Wells and Trent Gasper installed the counters and we were amazed how efficiently they worked together. Their professionalism and personalities were awesome. Kind, polite and the way the worked so smoothly together was amazing!! Such a great install crew - Thank you Joe, Trent and Solid Surface!!!
Review №2
2022-04-11Both Tim and Robert did an exceptional job with the installation of our countertop and sink. They were both very easy to work with, problem solved with us when we needed assistance and were very knowledgeable about what made the most sense for our kitchen’s unique setup. I would highly recommend both of these men for their quality of workmanship and their personalized service. We were lucky to have them on this job.
Review №3
2022-03-13We love the countertops except for the seams. The cut in the granite did not have smooth edges and it was hard for the installers to camouflage. We are disappointed. Previous installation at our former home by Solid Surfaces with a different material was perfect.The installers were excellent; professional, friendly, and respectful of our property.
Review №4
2022-05-03The installers Joe Wells and Jan were great. Their work was meticulous and they spent time with me, explaining the care & treatment of the surface. They also were pleasant when I pointed out smudges, which they took care of immediately. During the sales process, there were beautiful surfaces to choose from.
Review №5
2022-04-11The installers, Chris and Tristan were great! Very professional, friendly, and thorough! Chris went above and beyond when an issue was found. He was patient and waited for my contractor to arrive and together all 3 guys were able to address and ultimately fix the problem. My only complaint, one seam is slightly more noticeable and the marble design is slightly off between pieces. It is in a spot that will likely be covered by an appliance so not really make or break.
Review №6
2022-04-12Great experience working with Solid Surfaces, and flawless installation by Tim and Robert. Highly recommended!
Review №7
2022-08-08Chris Singleton and his nephew Kenny did a fabulous job on the installation of my new countertops. They were extremely pleasant had some very helpful tips and got done quickly and efficiently and cleaned up everything on their way out. Great job!
Review №8
2022-05-23The gentlemen who installed our counter were of the upmost professional people we have had the pleasure to work with! Solid Surfaces truly care about your property . From the moment they entered our house they were preparing surfaces to keep clean , they were friendly and courteous and so respectful! There was a slight problem with the back splash ( it was cut to short) and I didnt even have to address it. Corey our lead installer recognized the problem and offered right away to have it recut. Corey and Chris were amazing to work with! Chris gave me all kinds of helpful hints to maintain our Quartz counter , really valuable information! Craig and Ray Ray came to install the correct backsplash. Craig cut the pieces custom in my driveway , he was amazing! We couldnt be happier with our counter installers. And just like Corey and Chris , Craig and Ray Ray completely cleaned up including sweeping the kitchen floor and spraying down the driveway from the dust from cutting. Solid Surfaces you have an incredible staff. I will always reccomend you! P.S. the communications for appts was amazing thru text messages! Well Done
Review №9
2022-04-12Awesome work yesterday by Tim and Robert! Communicated with me every step of the install of our new counters. They were both friendly and funny! Was a pleasure to have them in our home. Oh and the counters are amazing! Thank you!
Review №10
2022-05-05Everything went smoothly with Solid Surfaces during my kitchen remodel. Can’t say that about the rest of my experience with Home Depot.Highly recommended. Jan and Joe were great.