Wheelchair-accessible entrance
Yes
Spectrum Store in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Accessibility
Phone: +1 888-406-7063
Site: https://www.spectrum.com/locatio...
Site: https://www.spectrum.com/locatio...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:12–5PM
Spectrum Store in other cities:
Comments (62)
Reps move very quickly here.
I went in to the store today and had Veronica the store associate who helped me. I just want to say thank you for her great customer service
I went in to spectrum sat the 31 of july, was fortunate to have Victoria (hope I got that right) to help me recover my AOL account!She was patient and determined to fix this for me and she did!I appreciated her kindness and patience!
The staff service is really bad, I just don’t understand what to ask. The staff member said that he had to solve the problem by himself if he was not within the scope of his service. Oh my God, I can’t believe it, I turned out to be a guest staff member. You have to do your part to help me, but they didn’t, they chose to ignore me.
There is one gentleman that is very helpful unfortunately he was busy and I got this lady that had no idea whar she was doing. I went on to store because my phone keeps hanging up amd few other issues. She looked at my phone and just kept asking how long did I have my phone for. She didnt help she was useless and for that Im paying off my bill and looking to switch company by the end of the month. I also just called and customer service was HORRIBLE!!!!
Customer service gave me wrong info about canceling my service by saying that though I’m not the official account holder, I could just return my equipment to the store, and it would be canceled automatically.Got to store; male employee says no, I need to be an authorized user or the account holder has to be present (my roommate went back to Asia so she can’t). Employee says I can still return my equipment since I brought it already.Fast forward 1 week. Roommate added me as authorized user but somehow it wouldn’t update in Spectrum’s system. She’s forced to internationally call to cancel.Spectrum then bills us for missing equipment. I call letting them know that I in fact returned it to this very store. They open up a ticket to find the equipment. Fast forward 2 weeks. They’re STILL “researching” the issue.Incompetency on the company’s end, the system’s end, and the store’s end.
Custerman service AWSOME!!
I love every single employee there!!!!
No professionalism..You come in with an appointment, and they sigh, as if youre bothering them.Will Never go there again.!If I could, I would give them NO STARS..!
Great service in and out 20 minutes
Bad service. They help you out better in the other spectrum store in Brooklyn on 27th street. The guy with the tattoos is useless. Its not much better than calling in to customer service.
Zero wait time when I went in. Staff was friendly and helpful. Provided a lot of info as I was looking to do some changes for my mothers account.
Very nice visit. Staff is informative and helpful. No complaints.
The place is clean regularly. Its spacious and not crowded and the representatives are professional enough to help you in whatever you need.
Very courteous & knowledgeable reps. Fast service. Although 86th St Brooklyn location is new for me, highly recommended
Excellent service! Knowledgeable and helpful staff resolved my issue in short order. Nice layout of the 5th Ave. location in Bay Ridge.
Excellent customer service, very grateful with you guys !!
Excellent service as soon you walk into the door.
Social distancing in full effect. Neat, very clean, and prompt service.
Huge store , very helpful. Thank you Luis
Incredibly fast service and well trained staff!
Excellent customer service
Staff knowledgeable
Did the job very courteously.
Wait time is so long.
Very organized
Too long of phone wait prices higher than Directv plan on switching back to dirfctv
Nasty to some customers!
Very good place and services.
Good service clean store
Worst service ever
Good service great people
Best Customer service
Service excellent.
Good service and nice.
The best 👌
Very nice stuff
Exercise in extreme patience. Waiting music is TERRIBLE!!!!!!
Good service...
Great service from Roberto
Good, fast
A little slow
Not satisfactory!!
Good service
Good service
Good
Good
Very good service.....Very efficient customer service.Because they speak Spanish. For people who dont know much English
This is a scam company, their salesman turned me into their customer without my consent!
The best .... Ive seen .. very comfortable and excellent attention ... I recommend it
Very good attention
Place is born
Total reviews rating 4
62 Reviews for Spectrum Store 2023:
Review №1
2022-07-04The staff inside are very friendly, and they know more about handling things than on the phone. Knowledge operation is very important. How to improve their performance in business.6/29/22 I went to this network company again today, the customer service representative was very unfriendly, and the deception made me prepay a months network fee. The companys representatives need training, knowledge, attitude, etc.! Very disappointed, I will no longer use this companys network in the future!I very much hope that the attitude of the customer service representative last time and the performance of all aspects!
Review №2
2022-06-19Friendly staff,professional,courteous and fast service.
Review №3
2022-06-22Registered for internet at the store. Did not apply my ACP benefit for the bill even though I was assured my first bill would reflect discount.
Review №4
2022-04-06Bring your W2, a 10,000 piece puzzle, a copy of War and Peace, lasagna kit, sleeping bag. You will be waiting long.
Review №5
2022-07-09Trying to reach they for a day and a half,and know one pick up,and they say someone will be with you around 35 to 40 minutes,is the worst
Review №6
2022-05-28Very clean.Fast service. Very accommodating.
Review №7
2022-04-01Great savings if you have Spectrum mobile, cable, and internet. Dedicated customer service; especially Hugh
Review №8
2021-07-24Everything worked out. Even though the 1st person I spoke with had no clue. And was telling me something that was completely wrong. She was very nice. And then just called someone else to come over and help. I was done and out in a few minutes.
Review №9
2022-08-01Needed more representative to service customers
Review №10
2022-05-311 star not for the location but for the Spectrum services in Bay Ridge. Never ever get Spectrum! if you have other options go with whatever but not Spectrum! the WORST INTERNET SERVICE EVER!!!!!!!!