Spectrum Store in Flushing
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Flushing, Queens County, New York, US
Site: https://www.spectrum.com/locatio...
- Monday:10AM–6PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–6PM
Spectrum Store in other cities:
This place is good and the wait is okay. The manager name is sally and they have people that speak your language other than English. Make sure you give them your parking ticket to stamp it. Only 2 hours in spectrum and make sure to sign in when enter store and wait till they call their name. Had gone to a man named Sam Shen who is a good guy that help us. This used to be Time Warner cable that had a Location on kissena Blvd before rebranding to Spectrum and moved to sky view center
Terrible customer service etiquette. Cant be worse when I met this lady who didnt know how to properly greet, then she didnt have patience to properly address the issue, then used bad excuses to deny the wrong- doing by spectrum, and thats not all, then she came up with laughable reasons, pretended she knew something, but nothing at all, why spectrum failed to help me on something I needed.
Summary: try other store because you need to wait long in the line.Saturday 1pm. I waited about 20 mins outside the door, once I get in, i found out I need another line. They have another waiting system, and also people comes later can get in front of you because they made their appointment. I just want to return equipment, I didnt do enough homework. I didnt know that I have to wait that long. I should have mail it as a package or choose some other less busy and authorized store. After waiting about 1 hour in total, I decided to leave without waiting even longer.
Oh yeah! The representative was nice. I was falling in love with her. She hooked it up with the savings. You know who you are. If you see this, call me.
This company is a scam. They get you as a customer with cheap prices, raise you at least 30% after the 1st year and then blow you off when you try to negotiate a better price. I was quoted a new price for my services, placed on a “brief” hold and then purposefully disconnected and not called back so I had to start all over again. After that, I was given the complete runaround and told that the price I was quoted was a “mistake”. A company full of liars and cover up artists. Now I am told that they will review my last phone call and get back to me. Run as far away from this company. Choose any other company if you want to be treated fairly and with respect! I’m leaving myself.
Really really bad customer service here they treat with customers like Animals
Worst service, we see people walk in directly and people line up, customers are confusing if should line up or not, there is no emloyee outside for any direction, after a while there is a employee come out but with a rude attitude!!! Never ever come again!b
Time wait is to munch. You must go work a lot time
I probably is 10 to 12 PM on Wednesday the company, there are some people standing in line, in fact, I just want to ask I was paying on the net, but why the company sent me a message saying that my Internet stopped immediately, I just want to know why, they let me in line, I would line up outside, I have been waiting outside for nearly 30 minutes, and then was called into the room, and then continue to wait for 30 minutes inside, because Im on my way to work, so I asked about the receptionist said probably still need how long, I only asked him a total of two times, but his answer was too surprised me, He said if you dont like we or our service, you can choose to change any of the network company, do not need to stay in this, I was in America for more than 10 years, first met such a big company will have such service attitude, and is the receptionist, and at the same time, about 80 or so a old man in the queue, because he cant speak English, is also the receptionist ask grandpa name in English, because grandpa simply couldnt understand, so he has been saying you want to speak English I dont understand Chinese, before this company is quite good, dont know why I become like this now
The service was good...just a big line and waiting outside estore for long timeThere were only 2 people on the counter.
Alex is the best customer service person I ever dealt with! Please let him know. Thank you very much.
Some time Its takes a long time to wait on line to pay my bill , Because the machine in broken , but is a nice place to shop in skyview .
The speed is really slowly, and every month I have to pay more than $90. I just cancelled the network. When I call them to help cancel the service, some one has really bad attitude. Let me return the equipment to the store, and didn’t tell me the serial number of the equipment. When I want to continuance to ask, she just hangs up the phone. I have never seen such a terrible custom service.
Spectrum is one of worst service company. If you visit store in here, you need to wait at least 1 hour for their poor service as well as online customer service. Finally, I changed company to Verizon service because Im tired of Spectrum poor and slow service. I wont never come back to Spectum service again.
I was very impressed with their sense of professionalism and customer care! I was not sure what to expect. The Spectrum team from the customer service representatives to their security officer provided excellent customer experience! The representatives even made sure they pronounced my surname correctly as to show respect for my culture! Those little touches nowadays, mean a great deal! Additionally! They were super efficient, knowledgeable and there was no wait time on a Saturday!!!
Quick and easy at the location. But beware of extra charges on your bill. They have workers who successfully double talk their way into tricking you that the charges are legit but theyre not! So make sure when they try to pull that stunt you ask for a manager. If youre on the phone with them make sure you have it recorded as proof. They did this when they were time warner, but the workers remain the same so beware. It was a women who tried it on me. Got a month of service free
Only went once, but the line was long and they were unnecessarily slow! Im mad they closed the site at Queens Center Mall!
Never have to wait long for a customer service representative to help. Its a very organized place, there are greeters who direct you to a service, so that you are not just standing there cluelessly. Ive been there 3times so far, everytime my problem was solve. The processes were quick for me.
Worst place ever … well what else can you expect from spectrum .. the screen was full of customers and these guys stood there chatting and not helping customers for more than 10 mins..
First time customer. I went to pick up my self installation kit, pre registered online. There was a very long wait to talk to anyone, about 30 minutes. However, when I was called, the customer service was EXCELLENT.
There is a lady with light brown hair, her attitude was so bad. Won’t come back again!!
Depends on what staff you get. Some will be rude but efficient. Others will be rude, mumble indecipherably and get irritated easily. Hope for the former, brace yourself for the latter.
I wanna give them a 0 if I can,poor service there was alot people waited outside in the line,someone they knew came they just let them in without waiting don’t ever come here!
The place has a sleek open design with comfortable seating. A greeter welcomes you upon arrival and directs you to an available rep. Service has always been friendly and efficient. Not to be confused with Spectrum cable TV which is mediocre to average, or internet which at times can be glitchy and unreliable.
Went here to replace my modem/router because mines out dated. My service here was excellent . The Lead Josephine provide me a great customer service. She answered all my questions with no problem.
Called 2 times to get help with billing. Asked to speak with a supervisor, waited for 20 minutes. Had to hung up after 20 minutes waiting, Had to go to workMy luck? or a Spectrum trick so the customers give up and hung UP?Thanks Spectrum and Charter Communications for your service.
People avoid this place! The wait to be seen here is unacceptable. This place is going from bad to worse. Save yourself time and avoid this place!
Terrible customer service. They offered me TV promotion which cost $21.99.then the next month I receive my bill $146,my bill before is around$44. so I called customer service, the guy seems very unpatiant on the phone and the phone was cut off on the half way, when I call back its another guy picked up the phone I explained everything again. I said I better cancle the TV and he said ok I will cancle it and have a nice day. thats the end of our conversation. this is so unprofessional. I mean I want to make a complain to this guy. he should not be working as a customer service department.Shame on him.
This is the worst and laziest staff !! No customer service, do not want to help anyone , arrogant just the worst experience, worst than the motor vehicle!!!!!!
Im not writing a review for this location, but a review for the Spectrum company. I ordered a self installed kit, which arrived on September 25th, I could not complete the self installation as there were no cable connection for Spectrum on the building. I called a customer service, the representative told me, shes going to have a technician to over, set to come on Sunday only to say blah blah blah. I have no service connection and they wanted the first payment by October 12, billing start September 25th. How can billing start September 25th when there is no connection and due date is October 12th? I called and cancelled my service before it started. Spectrum started off poorly so I had to cancelled.
Bring in special offer before expiration date, they told me price increased in the system, its 20% more, I asked about the expiration date on the mail I have received, manager said look at the fine print, price is subject to change
Rude manager as you wait a long line out the door..only 16 people allowed inside.
I havent cable in some years now so my mom and I decided to go finally get some. Ive been here about 3-4 times trying to gather correct information on that best fits our budget. I had a pleasent experience Maria ( probably wrong i forgot what it said on the paper i believe her last name is Rodriguez Red or burgundy hair ) she made me feel super comfortable and gave me the break down and wrote everything out ❤❤. LOVEEE ITT!!! I came back with my mom and spoke to another lady named Winnie today and Im proud to say she was very clear and made sure we understood everything and we was being charged correctly. She even double checked things to make sure everything was okay. Idk about everybody else but being there a couple of times i was checked in less than 5 mintues of waiting in all occasions. As of next week Monday I will be getting my cable installed and lets see how things go from there. Thank you so much for your services and kindness i really apperciate it much👏👏📣📣💚💚
I have been a costumer like for 25 years, since it was time Warner cable. Its very good, every thing works just fine. The only thing is that is a little expensive. If they cut their prices a little, they would be the best cable company.
DON’T USE SPECTRUM. AVOID SPECTRUM. This company is horrible. Charge unreasonable. When their system or their service got wrong, they ask client to pay the extra money or late fee for their mistaken. They raise up WiFi fee over too often. Once you wanna close account, they will find many excuses to ask you pay even more in order to let you close account. This store location service is good. SPECTRUM is HORRIBLE.
Very nice staff , but spectrum service is horrible . They advertise all day long how reliable they are but in reality the dont even deliver 90% of the time.The internet service is very poor and never constant. The cable channels dont always function . If I could I would dump this trash service but my building does not have Rca or fios yet.When I call in for a credit they offer me .20 (20 cents) saying I must call in every day in order to get a credit. ( ARE YOU F### KIDDING)I hope this company goes bankrupt for stealing from all the clients and charging money for services they NEVER DELIVER.
Kenas was the representative that served me. But before I comment on her, even the waiting experience was lovely. He was informative and attentive. Kenas was patient and thorough with all the charges to expect. At first I thought it was too business-like but she knew how to turn on the social side of herself and connected with us. Lovely experience. Thank you TWC
Worst customer service ever!Not even worth for 1 star.My name was called and someone cut in front of me and the rep thought that person was me then I had to tell them I was skipped then I was sent to a new representative who was not fully trained and I was wasting an hour without getting anything done.
I went to have my bill adjusted after signing up a week ago to an offer that was sent to my home. I signed in to my new account online to make sure what I was going to be charged was the same as their flyer. The amount being charged was higher than the flyer. Spectrum was doing a bait and switch. After speaking to three different operators for over an hour on the phone. I called the number on the flyer and they suggested I go to a local Spectrum store. The supervisor originally said they couldnt honor the price. Then she said she will call to see what they could do. She came back out and said Spectrum would honor the price because I had the flyer. I will change my rating to five stars when I see the adjustment is made on my bill.
Quick and friendly service. Was in and out of there in 15 minutes. Near public transportation and parking available. Also many different shops in the mall where spectrum store is located.
Waiting time about 25-20 minutes.Service people are doing well.
This place is genuinely the nicest store/lounge Ive ever seen associated with a cable company. Its like a business class airlines lounge. Very efficient and good service. Right across from the GNC store. Wish they were all like this.
Okay, I know that everyone who has Time Warner internet basically hates them, but the customer service in this store is second to none. The representative I spoke to was knowledgeable, helpful, and made me wonder why anyone had anything bad to say about TWC. Alas, if only their internet services were as good as the experience I had here.
I was a Verizon customer for all four years before I move to Flushing, and my router had dust on it when I moved. Do you know why? Because I never ever had an internet outage and never had to reset or rewire my router from the day it was installed to the day I moved! With this company Ive moved into a building and unfortunately its the only choice and the internet is so terrible! The service is so terrible and the customer service is piss poor! I see why New York City has a lawsuit against them. Im currently exploring other options for internet for my apartment if possible.
A really great place to pay your bills if your new there. The staff was great at helping me pay a bill. They even offered to help me. Very respectful and nice.
They are First Class Liars 🌟Supervisors are Customer servicePersonsThey change your ;Lock in price various times througoutYour - one year contract 💩They have no experiencein Customer ServiceIf you make an AgreenentHave it sent in WritingIt WILL CHANGE TRUST ME 🚫
Came into this dump. Returned equipment. Was told my account is closed. Then they charged me monthly billl after my account was closed. Scam artists, unprofessional and always have hidden fees. If you can aviod Spectrum, dont use them.
My God, I would give zero stars if I could. This storefront is nearly as bad as the rest of the company if not worse. No regard for their customers or their issues.
Very good and fascinating.
This Time Warner Cable store recently opened, and has a comfy lounge-like waiting area seating and a gigantic touch-screen interactive display for ads and promotional video clips. The staff is helpful and you can pay bills and bring in equipment returns/swaps without too much hassle.
You just have to wait if you want the representatives to help you. Free parking for 2 hour tho
Really really bad service waiting 4 4 hour still not fix. Never come back again !
The worst cable service ever! Tried calling customer service and the call back never came. Why did I call? Who raises prices during the pandemic? Oh, Spectrum!
Friendly but ridiculous... always a wait and not many people in the place ... not sure why theres so many people behind the counter and less customers in the store. The whole renew contract is getting old ... lugging equipment back to have them drop the bill is retired.
I would give Queens Spectrum 0 stars if I could. Upon the occurrence of Tornado Isias, the internet went down on Tuesday at 1:30P.M. I am currentlt working at home and desperately need the internet. However, everytime I call Spectrum they make false promised like Your zipcode will be restored in 2 hours. It is Saturday and I have not had internet the whole week. Do not use Spectrum. I will change the internet provider and never use Spectrum again.
Provided the service that was needed. Had no problems in returning equipment and received my refund in the mail in the time stated. Thanks for the service.
Unprofessional line up but not follow by order, confusion and without explanation.
I called the customer service to stop all my service because I want to use Verizon, they didnt expect this happen,so they charged me one month ahead and asked me to fully pay for the billing. The customer service is worst in this planet.
Some guys know what they are doing & some dont.. hope you are lucky
Spectrum is a great cable company located in the Skyview Mall. I was in and out. No wait time and the people were friendly and very informative!
Great service, very polite and clean
No signs outside the mall to indicate where you are located . How would anyone know where you are. Even the 9 pictures do not show where you are. Horrible!!!!! And I will tell anyone who will listen that this sucks.
Dont understand the complaints. In and out 15min. Modem and router and out the door. Payment machine in lobby. Come out of the stone ages people and pay online.
This company have a bad service ever, I can’t call them because they take so much time for answering and trying like for 1 hour but they can still charge more that the regular amount even if they don’t help us
The manager Josphine and the worker Yulin are so stupid to serve my request. I really think Spectrum should fire those unqualified workers there. Really bad service.
I m very upset of time warner cable i called the whole damn night cuz some one with out my permission shut off my service and i paid my bill 20 days before bill cycle now i paid no service
It is looking at good but not good service
Ridiculous wait time. Nothing happens in over half an hour
Terrible costumer service I went to return something I stayed waiting for a long time they even ask what you looking for and they were just chilling
The staff is friendly, courteous, & ready to answer your questions about cable, Internet & smartphones. .... JM.
They cancel the appointment without letting me know, I was waiting and I called all they say we apologize and give me a new appointment, still waiting with no internet 😠😠
They dont know what theyre doing and have horrible customer service. Approach with caution.
Very nice and friendly atmosphere thank
I like the service, just had gave up service because I got contact with Verizon.
Love Alex!!! Very helpful and understood!
Rude staff, long wait, issue not solved
Excellent place to pay my internet bill, plenty of space inside and a shopping mall outside...
Great people. Esp Kenas, thank you so much for helping my mom.
They’re actually really nice and professional here. I was shocked considering it’s Spectrum.
Great customer service. Fast and friendly
Helpful employees but long waiting lines.
Great location for customer service. Hardly ever crowded.
Good customer service.
The people are very nice.
Quick service from some knowledgeable and welcoming staff.
Very bad service attitude,unimaginable
Great service. Employees are actually helpful.
Spectrum is where we pay in person our monthly bill & has great service.
Sorry but service isnt consistent. Constant drops of signal at home. And I know it isnt my router.
The counter rep (Winnie) was excellent in every way possible
Good Service . Very good service and very organized.
The worst! Too much time is wasted here
Very able customer service representatives.
Its Okay
Joann,Very bad service
Kenas is a great rep! Very knowledgeable and helpful
The store is temporarily closed for nearly half year.
The best office every, its located in the B level.
Wonderful employees and fast service
Overpriced , slow internet. So glad, we no longer use them.
Great Spectrum store. Friendly service.
Quick service. In and out.
Quick sign-in and customer service; courteous
Kind,professional and very attentive.
Got my work done fast!
Great store, very organized!
100% good service100% satisfaction
Easy and convenient to do bill pay
Fast prompt friendly service
Great services !!! Great customer reps and services !!! Thank you TWC
Nice customer service.
Great, fast service .
They will spam call you
Fast friendly service!
Bad service. cancel the account.
Good customer service
Fast service at this location.
Excellent service and fast too
Fast service, knowledgeable.
Change company since 2 years
The rep did not care
Its not too good
Rude and not helpful
Not good service
Fast friendly service
They suck
Its a not good
Tony was Great..
Idk. Just capping.
Not much of a cable guy
Spectrum is my cable company.
Good service
Nice and quick
Very helpful
Difficult getting into mall due to traffic,,,,,,,,,,,, go early sat not a aption ,,,,,,
In/out
Helpful staff.
Fast service
Nices
Friendly staff
Be kind and fast
Horrific.
Over priced
Nice
Cooperative People.
Good attention
Good
Its okay...
Good
It was good
Fast Services
Chinese girl jojo is really a great person with good service attitude and also solves my problems thank you
If I can give 0 stars, I wont give a star! The service is really rubbish! Even tricked! Especially there is a Chinese girl! Obviously it was 49.99 a month, and the result was 54.99! My downstairs and other neighbors are both at 49.99. I found a Chinese manager who didnt understand the problem at all. He looked indifferent. He just said that different places have different prices. I lived in this house before, and it was 49.99! Doesnt make sense! Do you cheat if you see an old man?
Internet company very good service.
Disgusting service, deceptive sales. When it was processed, it said it was 49 months of internet. The bill comes out for 75 a month. Help me bind a phone number. I don’t even know the number, and I don’t have a card. Inexplicable charges!
The staff are friendlyget help with workget things done quicklydid,
I had made a appointment at 3:00pm today. Its already 16:25 pm. Installation staff has not yet come to my home, harm me to wait for an afternoon in vain at home! Waste my time! Nobody installed it at the end ! What kind of company is this? Very bad experience. Make an appointment and come over to install the network today at 3 oclock! The installation staff did not come to install! Did not call me either! Let me wait at home all afternoon for nothing! What garbage company! Calling customer service will always ask you to wait online
Good service and good attitude
The price is not expensive and the service is ok.
It is too much to give one star. Spam network. Randomly add things you dont need.
The service is really good in the store. They are very helpful and answer all your questions. There is a waiting list, so you know when is your turn. I really recommend this place.The service is really good in this store. The employees are very good at helping you and answering all your questions. There is a waiting list on the screens, so you know when its your turn. I highly recommend this place.
Very good customer service
All good thanks
I called them and ask if I could come and they told me yes but turns out they are closed.I called them to ask if I could come to pick up an Internet box and they said yes but it is closed.
Good attention 👏
Worst store in New York bad customer service real bad.
The charges are not what they say on the invoice they charge you double
Excellent attention
There is a thin man who speaks Chinese. The service is really poor and perfunctory.
Excellent service very attentive the best attention of alex
Very well .. the girl who treated me in Spanish very kind and attentive ... the chinito of the entrance very friendly and kind ..
The company got bigger and the price went up. Say good speed, never reached.
Lousy. Because they raise the price of nothing and every month they charge more and more. I already disconnected from this service.
Hygiene. Service attitudes are good
This store is one of the largest spectrum and very friendly staff
Very kind Alex ... good explanation
Very good, there is also Chinese service. Work fast.
Long time but attended well
Very good attention
Excellent service, thank you very much.
Very rude the man who attends the reception
Very well attended, very kind I left very satisfied
Very good attention
Very well
Quick service immediate attention
Very poor service bread shop
Long wait and endless line
Excellent service
Very efficient .
Total reviews rating 3.6
199 Reviews for Spectrum Store 2023:
Review №1
2022-05-14This place doesn’t know what they doing, I came here 3 times to get a phone line for myself. Every time I came they asked me for new paperwork that I didn’t have with me. I was neglected to take out a phone line cause apparently there system was down, and they didn’t have any iPhones.
Review №2
2021-10-14I read terrible reviews for this location. But my experience was incredibly good. I got there at 3pm on a Friday afternoon. I was meeting my husband to open up a phone service plan. He was running 40 minutes late. The man checking everyone in was very understanding and encouraged me to sit and wait for him. When my husband showed up we had the pleasure of doing our transaction with Customer Associate Juan. He took the time to explain everything to us. We felt very confident in our choices of phones and service plans. Thank you to Juan and all the other pleasant associates working that day.
Review №3
2020-12-20Online hours are different. I got their at 7:30pm and they locked the doors. Online it says closes at 8pm. I requested the rep that I am just dropping off equipment and showed him that online it shows that you guys will close at 8pm. He agreed and said that he understands but wont help and its closed. If this store is not updating hours online then its not customers fault.
Review №4
2022-05-12There is 4 guys behind the counters check-in their phones I just needed to return equipment as easy as take it scann it a be gone but they are making this really difficult been waiting for 10 minutes and they havent call any name yet
Review №5
2021-07-27Long wait times and unprofessional staff. I observed a large majority of Chinese speaking customers wait on the queue only to be turned away because this store only had one representative that spoke Chinese at the time...this is at 11 am on a Tuesday morning. As for my experience with them, I came back to return some items owed to the company, I had made a couple inquiries about the status of the account when the female staff member lost her patience and raised her voice with me...I find that between the long wait times here the staff members would be more understanding that the customers here have needs and inquiries to be met. I believe the staff needs to be retrained in how to conduct themselves especially with maintaining a professional appearance and having the proper etiquette and conduct with customer service.
Review №6
2022-03-15Long lines get their early also totally lame tech crew spent 5hours over 2 days and they never got my phone working!!Really lousy in general
Review №7
2022-07-04I got a gigabyte internet, I only got 200 mbps on all devices.
Review №8
2022-06-20Young employees dont know how to service old people. Too long waiting time to ask questions.
Review №9
2021-11-01Such crowd on Monday noon, over 20+ people waiting, my waiting time was almost a hour! Ridiculous!
Review №10
2018-04-11Definitely you have to wait a little bit but they are very helpful, in case you dont speak English, they can assist you in any language.