Kerbside pickup
Yes
Staples in Albany
Categories
Location on the map
Albany, Albany County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Ink cartridges
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 518-435-9920
Site: https://stores.staples.com/ny/al...
Site: https://stores.staples.com/ny/al...
Opening hours
- Monday:8AM–9PM
- Tuesday:8AM–9PM
- Wednesday:8AM–9PM
- Thursday:8AM–9PM
- Friday:8AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–6PM
Staples in other cities:
Comments (93)
Too few staff to do anything remotely quick.
For the third time in a row I have had a less then stellar experience. The customer service is horrible and they have no clue what they are doing. I come in every month with the same order to have a project printed and they seem to keep getting it wrong. Today was the icing on the cake when after pointing out to them they messed up again they tried to charge me to reprint the project correctly. Not only are they reprinting it for free, I demanded an apology and told them the correct way to provide good customer service. I have worked in customer service and while the customer isnt always right, you try to solve the problem the best you can. You dont tell them they are wrong and then try to charge them more. The management lacks knowledge of how to work in the print center and even less knowledge on how to handle customers. The low prices arent worth the headache I get dealing with the incompetence. Id rather pay more money and know my project will be printed right the first time and without an attitude.
Went to Staples today to have some office brochures bound. Customer service representative at the counter barely looked up from her desk 10 feet away to address me when I arrived. When she finally raised her eyes long enough to see what I needed bound, she quickly returned back to her original focus while I was still explaining what I needed done on a fairly important document. I then asked for the manager and she seemed even less interested or concerned that there was even an issue. I walked to the manager and asked Beth for help but she didnt know how to provide the necessary tabs I needed. I give her an A for honesty. I then informed her that the customer service rep on the printing counter was extremely unprofessional and given her role needed additional mentoring from management if the store expected to retain customers. I also informed Beth that the sales reps attitude reflected a leadership/management failure. Beth informed me she would speak with the sales rep.All in all a pretty disgraceful experience with this Staples store. Would not recommend them for any of your printing needs. If you want to be ignored and have your important printing requirements handled unprofessionally then by all means take a trip down to this garden spot. If I were you, however, Id avoid it like the Zika virus.
A big joke. Come here if you want a lack of communication, bad customer service “what is your question? (In a snarky voice)” and be sent home because they can’t get the item until tomorrow and then it’s not even ready when you arrive. Also they don’t pick up their phones.
Shoutout to Les for outstanding customer service. There was a mixup with out sons desk chair that he needs for remote learning & this guy went above & beyond. NOT what youd get through Amazon. Thank you for setting my kids up right for his school year!
Tom was a great help today. I think he is one of the managers because he was there as soon as the store opened (and, he acted like a manager). What I mean by that is, he knew what he was doing in every area of the store, was very focused and helpful as soon as he was made aware that a customer (me) needed help. I am thankful he was there because my print project was coming to an immediate deadline in about 30 minutes and thanks to Tom, not one moment was wasted. I felt like I was the only customer in the store.Well... I actually WAS the only customer in the store... HA!BUT... he was trying to get all the opening procedures done and EVEN THOUGH I was the only customer in the store, he paid attention to what I needed to get accomplished as IF there was a huge line of people behind me giving him dirty looks for having to wait on line for two seconds.I put THIS particular STAPLES on my Business Resources list and I WILL drive all the way across town JUST because of how Tom helped me. Bravo, sir... and thank you.
I appreciate Aeron you assist me in getting a letter I need printed off my email. He was able to print out efficiently. Great job. Sincerely grateful.
Every time I place an online order, my name is not on the pickup receipt at the store. Even though it’s listed on the pickup email. I order online to make it a quick trip and it turns into a headache EVERY TIME! Do yourself a favor and order from somewhere else.
I purchased a laptop (HP Pavilion) from this store and it was intermittently glitching and would freeze. I thought Id have a huge hassle on my hands trying to get it resolved because I had the computer for a couple of months but Matt, the manager, kindly swapped it out for me and gave me a new computer with no hassle at all. This is why I prefer to buy my computers in-store and not on-line. Cant beat the personal service. Had a brand new computer in-hand within a day.
Hey Vito the store manager of staples on central avenue in Albany ny!! Your salespeople sold me the wrong cartridge for my HP printer it cost me $125!! Yes I bought it this summer, the cartridge is unopened!! I tried to return it to get the right cartridge and you won’t take it back to just exchange it!! Shame on you!!! I’m calling corporate this is not acceptable, train your sales people or have them look it up in the system to make sure they are giving your customer the correct product!! Don’t shop at staples!! Yup your correct I’m not happy!! Bad customer service!
I was originally very upset with this Staples Printing Department. They hired a new manager and that department has completely turned around. I visit Staples once a week due to my job and Abby and Tash are so good to me! They know my name when i walk in, they are very diligent, they do their absolute best to get my order to me. Go Tash and Abby!!
Took 30mins to get my job done compare tofedex office off wolf road which took 4hours n only half way done n yet told me to print somewhere?btw the staples staff is a professional!
Always loved Staples. If they dont have what I need they can get it. Also Ive purchased a number of my devices (laptop, printer, etc.) when on sale and have gotten some excellent deals.
Best and almost only place to get office supplies without having to order online. Super helpful and knowledgeable staff. The printing department is hindered by out of date software, which led to me spending some real quality time there while my business cards were fixed.If management is reading this, join us in this century and print with Illustrator, or at least get things to come out right in your own templates. Maybe it was just a cutting issue, but bleeds are pretty basic stuff. At the very least step up from windows xp. Its got its uses, but youre holding your employees back.
Print center staff was less inviting than the DMV staff on a Friday. In between flailing their arms at a customers questions, what makes this experience worse is the manager stood idle and watched while this occur not only to my partner and I but to other customers. It was clear that both ladies were not having the best day however, I am fairly certain Staples doesnt pay you to blatantly show your frustration with trays of a printer or be so consumed holding up your customerless counter you cant even turn around to help anyone on the sales floor. Kudos to the manager for keeping her back turned to all of us the entire time this was all unfolding.
Only used the print services. Brought in my own special paper and after explaining that the paper was very expensive and needed to go in with the top to print on top and asked for a sample sheet to be run to ensure they had it correct Sammy put the paper in upside down twice. Finally after 2 additional tries she figured it out and got it correct then had the nerve to charge me for her error. Yes I would have complained but she was the mgr. All told to print 2 sheets ot cost me $18.00 in materials and $.35 in print charges. Where do they train these people?
Cashier & managers need to get education and training on new technology.Why install it in store if dont want to use it or dont know how to use it?Whole point of having digital cards is not have my actual card information compromised.I was using Samsung pay POS asked for last 4 digits code of the card being a digital card phone generate a different 4 digit code than the actual card. Cashier and manager insist to see actual card to get last 4 digit, even if i showed them actual card it wont have worked. Digital card communicate differently than plastic cards.I wont visit the store until they catch up with technology which they have in the store alreadyAnd try to listen what customer are saying.
Extremely hopeless customer service.The Assistant Manager Don is the lousiest, non professional and a rude guy I have ever seen. Wonder how he is holding this position.Management needs to counsel this guy about basics of customer service. Unimaginable how he is surviving in the competitive business environment.
Very friendly and helpful staff and the shop seems to have everything. We were looking for stuff like a cardboard poster tube. They got it. Even Polaroid Instax Pics they got. And the prices on the stationary are almost unbeatable.
My handheld fell in some water, so I brought it in for the Staples techs to hopefully repair with their weird ball bearing machine. The woman in charge was kind enough to give it a try, despite the fact we had to stay a few minutes after close. Thanks so much!
$2.29 per page to fax out of state here and they make you get a card to use the machines which always ends up with change they get to keep every time. You keep the card but with the frequency I go here it always gets lost or I forget about it. Its a rip off. Better off seeking other sources for faxing and copying. On the other hand they have good prices on weird stuff you wouldnt even expect them to sell like case or jugs of water.....go figure.
The copy and print assistant was very patient and helpful. She was courteous as well. Service was so inexpensive.
Good selection of products. Staff is friendly and helpful. Prices seem high in comparison to similar stores. Sale items are good finds. Rewards Program and Ink Recycling Program is nice to have.
Went in to price match something, manager was rude and declared the price match to be of too much value. He then forced me to wait 20 minutes until I could show him their own policy after which he honored it.
It was a long wait just to pay for a fax but both staff were friendly regardless of the long lines. Great job printing and copying staff ! I love it when people dont fold under pressure!! 🙌🏽
I noted arbitrary pricing of items that were identical except for color. Example 1 was a clear storage box priced at $0.20 more than an identical blue storage box, example 2 was a container of black ink priced at $2 more than any of the colors of ink with slightly more ink.
Good luck getting anyone to answer the phone at this location.
The door says 6 p.m. thats if youre in the store before 5.50 pm if not the doors are locked craziest thing ever guess they want to go home to if I had known I wouldnt have driven over here.. Lesson learned never be back here...
Copy center guy and gal always ready to help me out with printing documents from my thumb drive. Other than that, you got rubber bands, paper clips, graph paper and highlighters and Sharpies for tagging everything up. Have phun.
I buy stuff there. Thats easy. I used their print service once and had a positive experience. For fax service, Id get myself an online service or go to UPS
Great customer service at the Print Center. Much improved from experiences a couple years ago. Used to hate coming to this store. Love it now.
Customer service is just the worst. I’ll never step foot in that store again.
Went to pick up my online order of 2 items today. They spent 10 minutes looking for one of the item and another 20 to find the other. The guy who searched for my orders constantly stopped here and there to talk with other stuff or help out with other customers, ignoring my existence.
Good service. I have placed print orders online numerous times and have not had an issue. Turn around is always fast.
Dania was extremely knowledgeable and resolved all my issues. Staples is fortunate to have her on their staff.
Customer service is horrible. The sales manager was very rude to the customers. She does not have the experience to be a manager. All the customers were complaining about her. I do not recommend going here its a hassle to deal with them.
Either this is the most understaffed or most poorly managed Staples I have experienced as a shopper in NY, NH, & VT Sloppy, alarms going off entering and leaving store, and staff seeking help at register but without response I will never return Would post 0 stars if possible
Not enough cashiers open when needed, also online pickup orders should be ready at the desk. If I have to wait 10 minutes while they find it in the back, whats the point?
Sent in pictures for my grandmas funeral to be enlarged and I came in and waited an hour for them to give us the enlarged copy not only for them to lose the original pictures and not have the enlargements of my grandmother and now we have to find other pictures and enlarge them in time for her funeral.
When ordering online to save time, sometimes you get there and your order was confused with someone else or just done incorrectly. This time the order was right but pickup time was long
Found what I was looking for after the staff said they didnt carry it. Store layout is like a trap. Easy to enter, a maze to leave.
The store gives great service if you need something repaired or copied but otherwise they dont have that much going on
Best stationary in Albany. you also can get gift cards here. dont forget to getdiscount using credit cards.
Oh my God, go somewhere else. This store is a mess literally and figuratively. Poorly managed and under-staffed -- even by Staples standards.
Everyone is super friendly and very helpful. Oh and they price matched an Amazon price... Amazing!
Had a slight issue printing but they fixed this right away. Highly recommended for your print and advertising jobs.
Nothing sets this Staples ahead or behind any other one from what I have observed. Its an office supply store.. it has office supplies.
The manager and staff here are good. Clean store and easy to get in and out.
Would not take my return, had receipt, but it was 90 days since sale. Disappointed.
Had what I needed. Quick service and helpful staff. In & out.
Well stocked office supply store with comparable prices and a good on line presence.
Had virus on my laptop. The Rotterdam store closed and Cristina and Mike Cass have been extremely helpful in resolving the problem.
Well received by Sales Staff when I first entered store.
The Spanish women in the printing and copying was very helpful. And very beautiful. Thanks for your help..😘
There was this Asian dude, was super nice, helped us pick out ink.
Understaffed but employees were still polite. Kind and helpful
Helpful employees and great selection of home and office needs
If I could give Zero stars I would. Death of retail personified.
My experience on the telephone with Staples was absolutely horrendous.
Its an office supply store. They sell office supplies. Maybe you have heard of it. Staples.
Can always get some decent deals at Staples
Some items are great sales but mostly overpriced.
Helpful staff and good selection for all of your office supply needs.
Great service... Computer tech was very helpful...
Had an issue with a price, manager handled immediately
A shadow of its former self and I found myself having sticker shock with their prices
Large selection of pens and refills for pilot, cross, and pentel
They had great back to school deals
They didnt have what I needed but the staff was very helpful
Staff were very helpful.
Easy peasy! EMAIL WALK IN PRINT DOCS ,WALK OUT!
Very very helpful, thank you!
Had to wait too long to check out.
Cashier was very patient.
Very pleasant experience
Terrible customer service.
Horrible customer service
No public restrooms?!
A quick in and out.
Managers an organized.
Fast and friendly
Terrible, slow service
Always helpful
Total reviews rating 3.6
93 Reviews for Staples 2023:
Review №1
2022-04-26I have been buying my computers here and the staff is always very friendly and knowledgeable. My old computer died unexpectedly and Staples had what I was looking for at a better price than Walmart, Best Buy, and Target. I would highly recommend this Staples to anyone.
Review №2
2022-05-05***Constructive Copy is right down the street, and they have the resources to help out immediately.***The district manager was there today and literally said Theyll be with you shortly, and then I waited literally two hours LOL. I would not be reviewing if she hadnt made such a clueless comment, and clearly this person has no idea what her staff is going through.Honestly some of the worst customer service today was based on factors out of the employees control (why are you prioritizing online orders and ignoring customers in the store?).Finally gave up on Staples for good after a two hour wait today and a disagreement over whether I could just upload my engineering CAD PDF files to the companys awful website. Not sure what happened to Alec, but I understand if he left and those employees really do whatever they can. Horrible, sad experience.
Review №3
2022-05-20Had an appointment for TSA pre-screen. I called them before leaving for my appointment and they said I can come in to have the TSA pre-screen done and when I got there they said I cant have my pre-screen done because there was no TSA person there. Some others at the store had driven an hour for their TSA appointment and were in the same position as me.
Review №4
2022-01-02This store has always been stressful to go to, unorganized and with staff who didnt care.UNTIL NOW, This store has a new manager who is personable, kind, hard working and truley a leader.I cant say enough good things about the change in this store. I watched this person motivate and teach the staff HOW to take care of customers. GREAT JOB STAPLES for getting the RIGHT person to take care of this store. I am certain as another bussiness owner that this person will be worth thier weight in gold. Keep up the great work.
Review №5
2021-11-22The identiGo here is no help. They told me over the phone that they do walk-ins for job fingerprinting and I drive almost 2 hrs to come here on Thanksgiving week because this is were my job referred me to and they told me in person that whoever told you that was wrong and that there is nothing we can do for you unless you made an appointment online and we cant help you today. You would think that the people who work here would would be more flexible for wasting your time because they told you incorrect information. Great customer service
Review №6
2021-11-09Thank you Alec!!! Your service, kindness, expertise and patience were greatly appreciated today. You did a laminated poster for me and it came out beautiful. I appreciate you, and your hardwork! Especially staying late when the store was busym. You did great tending to everyone, both customers and employees. Thanks again!
Review №7
2021-08-18Dont go here, especially for TSA Precheck. The computers are always down and as a result will always have a long line even WITH an appointment.I understand that retail work is difficult. I understand there needs to be patience and understanding between customers and workers, especially during this time.However, when everybody at the store has a bad attitude and cannot fulfill the services you offer, it makes it hard to support this location.Save your money, save your sanity. Literally go someplace else.
Review №8
2021-08-06The worst customer service I have experienced. My fiancé and I printed our save the dates here on a specific type of card stock which is not the product we received. When he picked them up and asked about the product he was told “it was his order” and the employee walked away. The next day we both went in to ask about the type of card stock to see if there was someone more helpful to talk to and possibly see if this could be fixed. The employee we talked to then told us that we were wrong and then picked up a phone call on her cell phone in the middle of our conversation. Wishing I had never spent my money here and will not be doing so again. There’s no need to be so blatantly rude when we just came in looking for help.
Review №9
2018-10-16Just bought a brand new iPhone XS Max yesterday and wanted to had a liquid armor. I expected they were good since I used to get new screens there. After doing the liquid armor, I find that they left some scratches on the corner of my brand new expensive iPhone!!!The liquid armor was supposed to prevent scratches, and they already got me some good scratches when installing it!And this is just the beginning of the nightmare. They agreed to find some “solutions” for me, the manager said he would call me the next day between 12 and 2 pm.But this noon, no call until 2 pm. Surprise, surprise! I called. Someone picked the phone and said they would go and get Matt. And THEY JUST LEFT ME ON HOLD FOR ALMOST 20 MINUTES UNTIL THE CALL DROPPED BY ITSELF!!!!!! I called again and the same. They seem used to just hide and ignore until you have no time to waste and retreat.UPDATE 1: the manager called me and apologized. And he quickly refunded me the money I paid yesterday. So I changed the review from 1-star to 2-star.Update 2: I complained to their president’s office. They responded quite well. The shop manager agrees to compensate me the whole amount of money I paid to buy this phone from Best Buy so I can get a new one. So I decided to upgrade the review to 3-star.Update 3: It has been 2 weeks and I am still waiting for their compensation check. The manager told me that the check is still “waiting for signature”!Update 4: The check finally arrived this Monday by mail. So this thing finally comes to an end. It takes almost a month.
Review №10
2019-12-06Had a great experience this morning with the young man on UPS area. Kept busy by a few people asking questions and had a smile on his face the whole time. Easy process to email the shipping label I had for a package to the store for Staples to print out.