Kerbside pickup
Yes
Staples in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Ink cartridges
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 212-712-9617
Site: https://stores.staples.com/ny/ne...
Site: https://stores.staples.com/ny/ne...
Opening hours
- Monday:7AM–9PM
- Tuesday:7AM–9PM
- Wednesday:7AM–9PM
- Thursday:7AM–9PM
- Friday:7AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
Staples in other cities:
Comments (120)
I rarely write reviews but this was the most pleasant Staples (or any printing/copy company) experience Ive ever had. Johan was polite and patient - and while my task there was simple, he made the errand a nice experience! It was a very clean and organized location overall as well.
If it weren’t for Joel, I don’t know what I would’ve done with myself.Joel has given me without a doubt the greatest customer experience one could possibly ever ask for. Because of him, I was able to walk out of Staples with everything I needed to make my daughters graduation gift special. You wouldn’t be able to tell just by looking at him, but he’s one of the most well spoken employees I have ever interacted with.Funny, charming and witty, he encompasses everything that a store should be looking for when it comes to leadership. During trying times like this, any positive interaction is something worth cherishing.I would like to thank the staff manager who hired Joel, as they did an incredible job with scouting this guy out.
They have pretty much everything you could ever need (or not really) for your office, whether at work or at home. Theyre also super friendly and knowledgeable about whats where in the store and accommodating of teachers using their schools tax-free status. My only complaint is that they have an entire half of an aisle dedicated to iPhone cases...and not a single Android case in sight...??
The copy department team especially Susan, the sales manager, was extraordinarily helpful with printing out hundreds of programs and seating cards last minute for us before our wedding in July. We would definitely return to this location for our next projects!
The customer service in the lower level of this location is quite poor. Many of the women who are in their late teens, and earlier twenties display a poor professional attitude. The District Manager should correct this poor professional attitude. The men in the Copy Center displayed a more professional attitude. The man and woman of the Tech Support level displayed an excellent desire to be efficient in their communication skills and customer service. The Tech Support level has displayed an excellent professional attitude the multiple times Ive visited this location. Theres a reasonable selection of School, Computer, and Office supplies at this location.
My rating is specifically for the package drop off service. It took quite some time for someone to ask if I needed anything. My package was taped up, but apparently not taped up enough. I was then forced to buy tape due to their weirdly strict packaging rules. The entire time, the person helping me was pretty rude and a little angry. However they did get the job done and sent my very taped up package to its destination and they let me use the bathroom, which was clean. If you dont mind sassy employees during your errand running, come here, but expect to be tape shamed.
I have nothing but the best things to say about the professional demeanor and work ethic of the associates in the shipping and printing sections on the main floor. 5 stars for them! Theyre understaffed, however, and I didnt think it would take over an hour to get simple shipping and printing tasks completed.
Just arriving from Georgia I needed a collage of pictures for my aunts obituary, I called Staples on 2248 Broadway, Pastora told me how to get them to her. As a 65 year old it was challenging but I emailed pdf file. On arrival Mr. Harry was helpful in what he could do and could not do, he sent me to Katie. Katie & Pastora were awesome in getting my pictures aligned, clear and printed. GREAT CUSTOMER SERVICE!
School and art supplies plus office and storage ...my goTo place. Also comfortable for customers: wide aisles, good display and enough willing pleasant staff.🤗
I have come to this location twice for print & laminating services and both times have been outstanding in terms of quality of service. Juanita did a fantastic job laminating two sets of field guides I made and provided service with a personalized touch. Highly recommend!
Overall an ok place, but I tried to ship something from here, had it all packaged and ready to go, but the woman behind the counter said that it needed to be taped with brown or clear tape instead (I used black), and that I could buy a roll if needed. I left and went to FedEx up the street and sent my package with no problem. I felt that this was a ploy to sell supplies.
We love this staples I frequent this location once a week and every time the staff become more and more professional.Today the sales associate was patient with me even though I was inconsistent and kept asking her to reprint.I would recommend this location to all. I have yet to visit any staples that was unsatisfactory.
Returned an external hard drive, with possible personal file folders on it, this morning. Called the store, a half hour before closing, the same day. The Tech Desk opened the unit and deleted the files, while I was on hold. Super service, for which I am grateful!
One word, well one name: Bruno. If you need something, he’s your guy. He knows shipping/boxes/packing materials. This guy set me up for success. I really appreciate his knowledge and willingness to share it. Because of him, my package arrived unharmed.
Save snacking for your break time.Handling peoples purchases and cash while youre grazing on snacks is disgusting and disrespectful to your customers. Why did you think this was a good idea?Work isnt your living room. Demonstrate some basic social skills and work ethic please.
Nobody should come to this store. Two of the products I chose were not available and I waited 15m for someone to get a monitor without success. Walked out of the store without it. They could not even give me an estimate of how long it would take. Unbelievable. Just try to buy it in Amazon if you have a chance.
Recently, I was impressed at the quality of the service I received on the 2nd floor at this location. The rep at the checkout made sure I ordered the right toner combination to qualify for the discount I was looking for. She kept the line moving fairly quickly too. I always check the Staples flyer that comes with my Sunday paper to see what the specials are.
Their elevator has been out of service for weeks. Makes it so difficult for mothers with strollers and people in wheelchairs to shop there. You would think that the store personal would try and assist people who can not get down/up stairs to get their items - but no they are rude and lazy.
I received plenty of help from friendly staff and the selection of office supplies is oh so extensive. And the 4 floors of store space provides plenty of exercise if you opt to take the stairs. :)
The store is fine but they have the worst customer service. Their shipping department is the worst - dont even try to get a package shipped, it just doesnt happen unless you already have it labeled and are just dropping off. This store has always been my first stop for office supplies and the like but the service has gone downhill and I do not plan on shopping there ever again, which is too bad.
They stopped taking electronic recycling since re-opening during the pandemic. Not sure how recycling cords makes the pandemic worse? Guess we’ll all just keep filling up the landfills with electronics.
More on site printing hardware but the self serve stations seem to be on the blink a lot. Hate to pay for computer time to print when they have the means to print from USB or cloud service. Good place to score urgent computer hardware and ink. Stairs can be a hassle. Nice staff overall.
While the printing services are passable, there is no support for efficiently printing batches of files. As a musician who frequently needs to print out many files quickly between jobs, this is frustrating. Support is unhelpful and typically understaffed. Wont be returning unless I absolutely must.
I love this staples I frequent this location once a week and every time the staff become more and more professional.Today the sales associate was patient with me even though I was inconsistent and kept asking her to reprint.I would recommend this location to all. I have yet to visit any staples that was unsatisfactory
This is by far the worst Staples store I have ever called or been in. On three separate occasions I called for information, was placed on hold for over 20 minutes the finally spoke to someone who I asked about a product was placed on hold again while the supposedly were getting the answer and was then disconnected after another 20 minute hold. This entire sequence happened on 3 separate days. On 2 occasions when I did finally get information over the phone I made the 30 minute trip to the store only to find out the information was wrong. Don’t waste your time or energy shopping at this store. Go to another.
I just left and want to say that Fatima was so great! She was very helpful and made my customer experience really positive. Thank you!
Susan and Fathema and the rest of the team in Print Supplies are complete rockstars. Communicative, helpful and deadline conscious. I highly recommend them and trust them with all my time-sensitive and mission-critical printing needs.
Horrible customer service experience. They hide their featured sale Items in a back room so that customers would not be able to see them. Furthermore, they refuse to price match their own online prices, in direct violation of the chains price matching policy. Avoid this terrible location.
Rika went above and beyond for my today. My dad recently passed away and I needed to laminate some of his brilliant cartoons and not only did she do that but we talked and laughed and she was so compassionate and understanding. Thank you, Rika ❤️
Perfect until now. After making my painful way by foot and bus, with my cane to your store to buy two ink cartridges, an HP933XL Magenta and a HP933XL CYAN yesterday, I got home only to discover that only the Magenta worked, not the Cyan. What should I do?
Had problems with installing an all in one printer with conflicting error messages. Brought it back and Ariyana diagnosed and solved the problem immediately. She has great knowledge of the Staples printers stock. Shes a keeper - a real credit to the 81st and Broadway Staples..
Their design & printing staff is incredible. Always helpful. Patient. Really helps when youre your own PR department.
People on the first floor had no problem. The problem is the people working on the lower level. If you ask them for a help, you will likely to hear ‘I don’t know where it is’ immediately. The cashier seemed annoyed. Didn’t hear any hi, bye nor thank you even though I said it first.
The print center has helped me out with last minute projects a few times, Always quick turnaround. Cathy the manager goes above and beyond.
This is by far the worst Staples store I have ever called or been in. I wish it was possible to rate a location with 0 stars. Dont trust what the associates tell you by phone. Also, dont order any items for pick up using same day service because chances are it wont be ready.
These people NEVER answer the phone. The system puts you on hold and interrupts the music every X seconds to tell you theyll be right with you.Its beyond infuriating. I really, really want to swear but will restrain myself.Just be warned: your time is valueless to them. They are apparently hoping you will give up and leave them alone.
The guy just didnt know how to print portfolio!! saying that i shoudl costimize my size to fit letter paper os ridiculous cuz you have to be able to print any size. especially if its smaller then letter size and just cut it!! How people get job in printing companies if they dont know anything about printing!! he didnt even know to put actual size in stead of fit size...
Good store, but could be way better. Customer service was bad, but the quality of the items that I bought were great. Also a bit on the expensive side (in other words over priced).Overall great store!!!
This store is huge has 3 floors worth of merchandise and 1 floor for Print and Marketing services it also has a elevator so you dont get tired going floor to floor the staff Is incredibly nice and polite you could get lost and confused at 1st but once you realize that things are separated by floor you will never get lost again.
Found what I needed immediately (packing supplies) and at a good price. Staff is really friendly, almost to a fault - 3 people asked me whether I needed help.
Worst costumer service ever. Save yourself the trouble and do not order business cards from here. They made a mistake with mine and told me to pay again to get it “fixed”. They were very rude and condescending.
Good staff! let me try out markers before i bought them. replaced the dried out markers with new ones. even carried bags and held door for me!
Wi-Fi is horrendous.While they have a nice street level work area that includes:14 linear foot window bar with 5 stools (with backs);7 community table with five chairs;6 Windows PCs (charges apply) in carrels and fax and printers.Their Wi-Fi is UNUSABLE.Management says (1/11/17) that corporate is aware of the situation and is working on it.My advice:sit close to the window and use LinkNYC.
This place has the less skilled and rudest people (ok, with a minor exception such few employees and managers). They are probably hired by the same people who is in charge of hiring at the post office on 83rd and Columbus.
Quick and Easy .. thanks you guys again
I go here for all my office supply needs. The staff is helpful and efficient. The items are well stocked and prices are reasonable.
Very good store for your office, school, home and tech supplies. Multi level in a great neighborhood - close to transportation at West 79th Street and Broadway there is the No.1 Train, the M104 Bus and the crosstown bus at 79th and Broadway. There is also the M7 and M11 bus travelling North (uptown) on Amsterdam Avenue. This store is near DSW shoe store and across from the iconic Zabars store so you can kill two birds with one stone if you also need to get some food shopping done before heading home.
I was just in need of a few simple prints. Not much to make money on but the staff was still super helpful and friendly. My best recommendations!
Staff was patient and professional. I needed help with the size and placement of pictures for a poster. I was pleased with the results
Sales staff very helpful and helped me find and also helped at copy machine
Worst staples in NYC. The copiers are so slow and always broken. And the employees are so fed up with people being frustrated wth the copiers that they drag their feet to help you and I don’t really blame them.
Waited like 30 minutes to send a package.. Computer froze ...I know staples repair computer then why themselves have a working computer ??? need good management to make customet come again..I am not going to go there anymore
The Copy & Print team worked quickly to print and ship my project and they did it all with the kind of efficiency and friendliness that will make me a repeat customer. Thank you Susan!
Horrendous customer service. All the staff in the lower lower are extremely unprofessional and ill mannered. The manager should be ashamed of him/herself for keeping this staff. Never returning to this location, by far the worst.
I went there today for 6 pages bluprint ,was told come back in 45 minutesA couple person was inside and doing nothing.I went the other store and print out in 15 minutes
Harry was awesome and helped me out with copies/faxing. Very much appreciated his kindness.
The quality of their employees is so hit and miss. Some are rude and unwilling to help you and others are incredibly kind. Other than that, its a Staples.
It was fine. The store layout is confusing but the employees were friendly and helpful.
I called today to look for a printer and both of the people I spoke with were very courteous, helpful and quick to respond to my call.
I dont understand why its impossible to sell me paper so I can use it to print stuff out? Craziness...
I went in assuming the worst - after reading your reviews. The staff I met was helpful and friendly. Hope this is the sign of a real change!
This place has the absolutely worst customer service on the UWS. You should go buy a lotto ticket if the right department decides to take the call, if you try to call in before wasting your time in the store.
SELF-SERVCE FAXNG AND COPYNG- NO HELP PROVIDED.. WAIT FOR FAXES TOOK OVER HALF HOUR. HIGHLY EFFICIENT EMPLOYEE CANNOT HELP 3 PEOPLE AT ONCE WITH A LINE OF 5 PEOPLE WAITING.
Good selection of materials. Staff is mediocre. No cell phone service downstairs.
Faking in-stock invent. Said they have hand sanitizers on line. But they don’t.
Faking in-stock invent. Said they have hand sanitizers on line. But they don’t.
Faking in-stock invent. Said they have hand sanitizers on line. But they don’t.
Absolute idiots that work here! Called for a specific charger the guys tells me has it and than when I drive half way across town they dont! And the manager didnt give a s@@t!
A great Staples. I have found the staff very helpful and I find things here I cant find anywhere else
Really excellent and competent staff who will always go the extra mile to help you get what you need.
The books and Starbucks dates I go to here are always an amazing experience.
Employees greet you the moment they come in and they will not stop helping you until you are satisfied
This was an awful experience, they called me back, very rude, complained that we submitted it not correctly, and dropped the phone, no respect to people...dont go to this branch, you going to regret it
Great for school and office supplies!! The staff is very helpful.
Excellent and competent staff who will always go the extra mile to help you get what you need
Great products copy centervcan custom ize a wide range of products computer service anqzibg
Always nice . Sales people are knowledgeable and very helpful.
Was placed on hold 4 times and never reached the copy and print center. Guess Ill be going to Office Depot.
They have a nice copy machine with access to the Internet. Useful !
Emoloyees were extremely helpful courteous and knowledgable... A rewarding experience... thanks
Employee Fathema was so helpful. Top notch service!!
Absolutely useless. 2 people trying to help 20 people. Waste of time. Will not return.
Staff helpful ...large store...easy location
Its a great store with great customer service.
Great deals and very nice staff!
This place is great they are well stocked
The worst customer phone service of any company I have contacted on the upper west side.
Small location, Very helpful staff.
Not much help.
Office goods right under the corner. Good prices.
Wery wery slowl. I sending letter 35 minutes. ..
Rika was very helpful!
Not many staff to help you out
We love this staples.
Good for basic supplies
Friendly effecient staff
Staff rude and unhelpful
WORST SERVICE EVER.
I think
Decent and expensive
Rude, uninformed, sloppy
Unbelievably mismanaged
Terrible staffs
Great place
Im leaving the store now...The person who assisted me in the copy area was always friendly and always showed interest in being able to help me.
The only bad thing is that when you are in the printing machine you dont have anyone to help you. The store is also very organized.
I like to go because there are always things to buy and repair.
It took me late to find what I was looking for
Slow AF
House
Total reviews rating 3.6
120 Reviews for Staples 2023:
Review №1
2021-12-14Kenny downstairs and Jason in printing are great. Store is nice one less vacant storefront in the Uws!
Review №2
2022-05-31Employees were super nice and helpful!! Im from out of town, and I can assure you I have not had this customer service in any other store in NYC!
Review №3
2022-02-19So many employees standing around on their cell phones you’d think you were on the Subway !I asked about a specific paper and was responded with “we don’t have any” without looking up from her phone !
Review №4
2022-06-11Staff is super helpful and very kind, I enjoyed my experience here :)
Review №5
2022-01-12Terrible selection!! This store has nothing but empty boxes on its shelves and claims its because people shoplift, causing people to wait for the associate to go in the back to get the real item, which may or may not be there. What a waste of customers time. This is New York City, aint nobody got time for that..
Review №6
2021-03-04Great store ! Prices are the lowest around especially for cleaning products and the like . A box of 50 masks under $8 ! Awesome !The copy and print dept is very large and the quality is wonderful . There are a few associates that have been there for years and make your life easier by knowing what you are looking for and they call you with new items or sales that someone would be interested in .
Review №7
2022-06-22Everyone at this store is very friendly. otherwise its a normal staples
Review №8
2021-01-30On 1/29/2021, I needed to purchase HP 63XL Black and Color Cartridges. I was helped by a very nice tall African American young person with braids, (I’m sorry that I didn’t get her name!!).I was then helped by another helpful young man at the checkout counter. I asked if I had any coupons associated with my account, which “Sammy”, replied no, BUT that he would check to see if he could offer ANY discounts. He did find a “100% Price Guarantee” which brought down my bill by $2.10!! It was a minuscule discount but I took it. Sammy was what a “Customer Service” person is all about!! He made it a point to see if the store had ANY discounts or promotions and by doing do, “thought outside the box”!! THANK YOU Staples AND Sammy for making my trip quite nice!!Cordially,Delyn Grant
Review №9
2022-01-30Store is fine. They /never/ answer their phones though even though I have a simple question needing a 10 second answer.
Review №10
2020-08-21Don’t apply for a job here. They are not really interested in hiring anyone. I came for an interview on time, but apparently the manager wasn’t expecting me since she was still on the phone when I came in. I waited about ten minutes before someone else came along. During the interview, the manager asked questions that were totally irrelevant to the job. She was condescending and rude, and it seemed like she thought I had false things on my resume (which wasn’t the case). Once again, you’ll only be wasting your time applying and interviewing here. Don’t bother wasting your time on a minimum wage job you won’t get.