Kerbside pickup
Yes
Staples in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Ink cartridges
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 212-927-0467
Site: https://stores.staples.com/ny/ne...
Related: furniture store closing
Site: https://stores.staples.com/ny/ne...
Related: furniture store closing
Opening hours
- Monday:7AM–8PM
- Tuesday:7AM–8PM
- Wednesday:7AM–8PM
- Thursday:7AM–8PM
- Friday:7AM–8PM
- Saturday:9AM–8PM
- Sunday:11AM–6PM
Staples in other cities:
Comments (162)
Uptown SodaStream owners rejoice. You can score refill cannisters here, and they open up at 7am! I was allowed to refill four cannisters when I last visited (Thursday AM of 3/11/2021), which was awesome! And they had the printer ink I needed too as well as markers. And they give you a $2 credit for the crazy expensive ink cartridges you turn in.
VERY BAD SERVICE! I was told that my document was going to be ready in the end of the day, but when I called, it got delayed to the next day. I called again the next day, and they postponed over and over again!The girl who works in the printing section was super rude to me! She interrupted my conversation and mumble behind me!!!Also, they don’t even have that much options of binding or paper types!They don’t even bother to apologize! they just don’t care about their costumer’s satisfaction.Seriously, I was tricked by the big brand name that ‘Staples’ offer! There’s a lot of smaller print shop that provide much better quality and professionalism!
Perks: Tons of great office items at decent prices. Some employees are pretty polite and helpful.Cons: Takes forever and a day to print something. That is, if the machines are even working properly. You can stand in front of the desk for help and employees will walk past you with no acknowledgement. A simple someone will be with you shortly, would suffice.Im going to guess its not a great place to work, but dont treat the customers like garbage.The lines are slow, and usually some people are wandering about. Some people however tell you the wrong aisle for an item, and wont even check.
Always some of the worst customer service. I work in the area and I use this Staples very frequently as it is the closest. Whether in phone or in person, the staff there are horrible. If you call, they keep on hold forever, they wont do as you ask (check if your pick up items are ready, check to make sure an item is in stock). When you do a 1 hour pick up they will give you wrong items or mix up the items. I understand that there is room for human error, but they need to step up their game from Im here to get a paycheck, to I may not like it but I actually have to WORK at my job.
A very unpleasant experience today at this store location by an insolvent and disrespectful cashier at the front. And I have observed him act indignantly with other customers there in the past. But, even though I tried to avoid him by going to another cashier at the register, he still managed to interfere with my good interaction with that cashier, and even bolded asserted that one else would be ringing me up there today, despite my having patronized that store for sevearal years with large purchases for my small business. Anyway, one of the managers stepped in and resolved the situation, which was still troubling. Perhaps, someone should train him better before he does any more customer-facing task. Thank you.
8/24/18 -8:30AM...Young lady behind the counter at the printing section was way too bothered to actually address me when I came to the counter. Her phone was more important than actually giving me eye contact when I said hello.. taking the time to explain the process of getting my resume printed seemed to be too much of a hassle for her. Instead of offering an alternative she moved on to go do anything else other than help me. When I originally paid for the res paper she never gave me my change. Then when I asked for my money back she hadn’t even cared to actually make sure she’d given me change back.
Ive called idk how many times in 2 days for printing services questions. Do yall ever pick up your phones?! This is super inconvenient specially being the only staples in Uptown Manhattan.
Inconsiderate (lazy?) worker - I called the Staples located at 4320 Broadway at 7:39pm...approximately twenty minutes before closing. He left me on hold until 8:10...ten minutes after closing...and never came back to the phone. I had no choice but to hang up without having the ability to call back since the store was closed....this is a game that is very well know my man!! I wanted to check on a specific item before coming to the store at 7:00am the next morning before I went to work. Now I will never call or go to this store again! I see now why the store got a rating of only 3 stars! The customer service is not the greatest!
I am giving this review two stars instead of one because a couple of the literally six people I needed to deal with to make my purchase where very nice and competent. Everything began fine as an associate was able to locate a printer cartridge and jumpstick without incident. However, I also needed to pick up a piece of hardware that they keep locked in the back and thats when the Keystone Kops routine began. I had a picture and name of the product on my phone, which was passed around to at least four people before someone would go in the back to get it. First time, after waiting for five minutes, the associate comes back, wrong item. I think the manager was next to go back, and after waiting another five minutes or so, they bring out the the correct item but inexplicably, I had to wait another five minutes before they would actually hand it over to me. Mind you, there were more employees than customers at the store at this point and yet they staff seemed completely overwhelmed, hence why it took over 20 minutes to complete my purchase from start to finish. I can only imagine what its like when its busy. Anyway, Ill get to the conclusion: When I got home and opened the box, it was missing like two main components. So now I have to go back and return it, which will no doubt be an ordeal involving multiple employee interactions, confusion and waiting.Reading the other reviews, this is a place you absolutely want to avoid unless its an emergency.
Great place to get items, especially for students. Can be a bit pricey but it’s all about the timing. Staff, from my own experience have been nice & attentive. There can be huge lines sometimes, especially during the times for kids to go back to school. Other than that, pretty good service!
Stores always well stocked staff is always very friendly and very helpful never have an issue with any items that are not cant find clearance Irish section is great and theyre checkers are amazing find another store in this area and Ill beat you there youll never find one have fun and thanks Staples wait a minute but nobody even uses Staples anymore mostly thumbtacks and no paper oh well but thanks Staples
Avoid if you can. I agree with all the other reviews of terrible service, long lines, and generally leaving frustrated each time. My favorite example is needing a ream of 11x17 paper cut to 10x13. I asked how much it would cost. This usually takes about 90 seconds to complete. The lady said $2000. What !!!!! To cut paper ? I said I had to speak to the manger. After about 5 minutes of discussion the manager finally said I can make you a deal and do this for you for $800. I just said no..... thanks for your help. Took the subway to another print shop near by and got it done for $8. See it is two dollars per cut. I had 500 pages (cut both vertical and horizontal) Thus the $2000 quote. What I could not get them to understand is the super big industrial cutting machine they have accepts more than one page at a time. The other print store simply put in 250 pages, made two cuts and boom $8.
Best experience at a Staples to date. The staff are extremely helpful but quiet, dont talk in an overly loud voice like in some places. They look out for you and offer help if they see you puzzled. Good selection of products
Would give zero stars . The WORST customer service in the printing/photocopying spot. hoping the staff would actually care I was wrong I Arrive at desk while staff ignore me until theyve finished their own chit chat . Then I did my printing charged me 73 dollars when I finished I had to get my project binded it was 5 dollars but noooo they told me they weren’t doing no more binding being lazy because it was 4 something and the store closed at 6 that day . Binding only takes like 5 minutes but the ladies closed it at like 4:30 and charged my friend about 3:50 a 15 dollar more to get it by the same day If not she had to pick it up the next day . I’m very disappointed at the lack of respect and work these employees show although there were some nice employees the other ladies weren’t so nice
Really like this store. Very convenient for mailing packages (USPS and UPS!), even when just dropping off packages. Helpful staff. Also very nice for printing/binding/laminating things. And of course this is where we go to get our K-Cups for our Keurig coffeemaker when we run out :)They also do free recycling of electronics and you get money back when recycling printer ink cartridges.Bonus: This store is rarely busy. Almost feels like a quiet oasis.
I went over there with my friends to buy what we need for college and everything was nice. There was just a notebook from one that I bought 5 subjects 200p each and we asked one of the worked there is there were more and he said no. So we were looking for the other supplies there and when we came back to the same line of the notebook the same employed was putting the notebook that we asked him. So if you need something there ask the supervisor or to two or three of the employee. I almost when to another place for that notebook.
Waited approximately 15 minutes for a copy and print representative to help me place an order, various employees walked by and didnt asking if i needed help.Order was placed, after waiting weeks on this order i began to question why I still havent received my order. Turns out order was canceled, no information about the cancellation was ever given to me, no call, text, email. Rep over the phone says no notes are found as to why the order was canceled.Unbelievable…
Would give zero stars if it were possible. The WORST customer service in the printing/photocopying department. Unfortunately, this is the closest Staples to my home so every time I go, Im hoping that someone has trained the staff to deal with customers. Nope. IE: Arrive at desk while staff ignore me until theyve finished their own conversation. This has happened on almost every visit. iE #2 - printing not done correctly, or not at all...at which time i was told my order was going at the back of the line because they were too busy to prioritize it. What? No one cares, no one wants to be there, no one has pride in their work and why should they? No one is incentivizing them or enabling good practices with customers. Awful.
Products at this place are great and prices are low on most days.
Clean, well stocked. Prices are usury, buy you cant beat the convenience Staff mostly clueless, but friendly and well intentioned. Check your receipt, particularly on discounted/sale items, Ive been rung up wrong at least three times.
Really terrible store. The printing machines are glitchy and for some reason are not compatible with Apple products which, from a business stand point, makes no sense given the amount of people who have either a MacBook, an iPhone or an iPad. One of the machines is always out of service as well. The staff can be friendly when they decide they want to be. Severely understaffed, however. There only seems to be two people on the floor at any given time and only one person behind the Copy and Print counter and that person is overwhelmed. Overall, a very poor experience. Will try my hardest to go to other locations in Manhattan.
How the hell do you go inside this store and doesn’t have laptops for sale. It had 4 laptops on display with no prices. I asked one of the persons if he can tell me prices. The answer: I can’t tell you because we don’t have any laptops on stock.
Love what they have 5 star
Terrible ! I went there to get some business cards printed , no personnel was there ! I was told maybe some associate will be back in 2 hours! So i decided to order on line and come back for pick up: guess what , I call the store and I m just listening to music and advertising for more than 8 minutes!!!
The copy machine where you can print black and white pages from a USB for $.13 was broken. They only have one. When I asked how I could print my documents, the employees were rude and didnt told me to wait and use a computer.To print black and white from a computer, the charge is $.49 per page plus the time that you are on the computer cost money too.They dont even apologize for broken equipment or act like they care about the inconvenience.
It’s so so, kind of boring. If this place closed tomorrow nobody would care really. Employees need to acknowledge customers coming in and have eye contact with them while waiting in line, The attitudes in there can be way better!
The cashiers dont even know simple math... I bought a note book and gave the cashier (A girl) a dime more than the price because I didnt want all the change since the total was a few cents more that the three dollars , I wait for like 15 seconds, she cant figure out how much to give me! Im calmly say how much she needs to give me back since its easy math (Or so I thought) and she takes out her phone and does the math and still looks confused, finally she asks the cashier next to her and the other cashier responds to her (but shes looking at me) just give him the change if your too confused in the most rudest tone ever... Now Im carrying a boat load of change everywhere I go just because a cashier cant use elementary school level math or a phone 🤦♂️🤦♂️
This is the worst staples I have been to in a while after spending 30 min trying to get a printer to work ... I felt so frustrated because all the employees at the copy and print center ignore you. So upsetting because an employee walk back and forth I believe he wasn’t on the clock but so disgusted that he didn’t even make an atempt to ask someone else to help..truly atrocious!
Horrible service. Their website said the store had the item I wanted in stock. A cashier told the manager to help me find the item, but the manager made me wait while he installed Windows on his laptop before helping me. And of course, the manager couldnt find it.
Just had a presentation job completed at the print center yesterday. The staff was friendly and super helpful. There are bad reviews on Google but I think they are outdated. I find the folks there helpful and responsive. Its the only store like it up here in WaHi so I want them to succeed!
I had the worst experience ever with the manager blad white dude tall very rude. I went to return catrigages and I asked him a few question and he insulted me by saying he doesnt expect me to know anything about the store and that customers make it so difficult and blah blah blah... never going there again. I used to go in my younger times for school supplies which I still love but the service is just completely horrible !!!!
There was only one person helping at the copy and print area. She was doing a great job but had to help 7 costumers at the same time. They should hve another person at that counter.
This is one of the larger staples in the city. Its fully stocked and usually not very busy. I fear they may not be here for long. They have a fully operational creation area. So if you need something printed, copied, or otherwise created in print, they can do it here. I came here with a complex project on a thumb drive and they put it all together for me despite my doubts in the likelihood of that happening. I have also been here for packaging materials and they have EVERYTHING. Given that theres nothing like this for some distance, I hope it sticks around.
Horrible service at printing center. Employee did not step away from her computer at all. Employee did not greet us. Did not even attempted to sell the product. Informed manager about the terrible customer service. Do not go to this store
Smaller selection than most Staples locations in Manhattan. Also, rather unkempt, with broken electronics still displayed or mismatched from whats being sold, trash on the ground, shelves unstocked, etc. Seems like a forgotten Staples. That said, its a good location for grabbing quick replacement products like paper, print cartridges, etc.
Went there once to get an office chair which it turned out they didnt have, thats not their fault I should of called ahead to see if they stocked those. Tried calling ahead today to see if they had a different item I needed in stock gave up after 11 minutes on hold and reading another review that said they where on hold for 29 minutes without an answer. I have no idea why they have a phone line they refuse to answer.
None of the Xerox machines were able to do my scan to my email, and the employee at the desk nearby was very rude instead of offering to help.
Steven is extremely unprofessional and snobby. Waited in line for 2 hours to print 10 business cards! He kept forgetting my order and skipping people in line. Would never recommend this location.
Great customer service! Steven is great from the printing service, definitely takes his time to make sure all customers are satisfied!
Huge waste of time the printing service sucks. If you want to spend lot of unnecessary time, money than this is the place. Staples is a huge rip off. I will never give this branch my money again.
The employee are very helpful is a good place to shop I like it thank to the girl that help me today
Nice place, Salespeople and Management are very friendly and knowledgeable.Perfect Customer Service from everyone and will shop there again.
Expensive place to use their computer and print stuff off. .36 a minute and .49-.99 per page printed.
Best store very clean and amazing customer service. I needed something specific and the clerk took me and showed me everything they had I was in and out in no time amazing!
I went there to print a poster for a conference, they said it will come ready the next day at 2 pm.Next day at 2:01 I call the store to make sure the poster is ready, they say they couldnt open the file (which, by the way, was opening fine the day I placed the order) so they did not print it.Leaving for the conference without my poster.Thanks, Staples.
The printers never workAfter they updated the new printersDont ever come here to printAnd the new staffDont give an F about youI miss the old school staffBeen coming here for 4 years3 times a weekMinimumFix the damn printersAdd more printersPut back the cash machine to upload the card
On hold on my first call for 18 minutes. Gave up. Had been reassured by the first person who answered that he would alert copy/print team I had waited long to get to him. That appears to have fallen through.
Amazing cashier she help us out to bring our purchases out the store.
Michael creates some of the finest business cards Ive ever seen. Vlad and his entire staff in the print area are absolutely WONDERFUL.
Terrible customer service and the staff do not seem to know what is going on. I was told that my poster would be ready next day -- I called the next day and they told me 2 additional days. If you can avoid going here, go somewhere else.
Mathew was a great technician that helped me out but was a very long process but over all not bad
That not all staff is not attentive, theres something to be said for customer service at this staples. The copy and print station needs better customer service.
The store is often not stocked with soda stream refills. It has happened quite frequently that when I cart the CO2 container into the store for replacement,they refills arent in stock.
I been here before and receive bad service. but this time EHASD my cashier Helpful and friendly.
Very poor service. I came to this store hoping to print business cards, but you cant emailed to them or just log on to you email . the only way was to have it on flash drive. whos carrying flash drive with him?!! very inconvenient!
Lots of back to school items. The quality of the products and style are amazing. Cost is as expected for the time
I hate this store the manager is very mean and treat his people with disrespect. i will never return and if i do is with my dad that is one of the top people of Washington.
I would have to agree with the other reviews. The service here is pretty horrible. The staff is not very knowledgeable and I always have to search for someone to help me.
Salesperson and management very friendly, but no sales or nothing to wow us customers . Thank God for Ebay and Amazon.
Great environment. Never have an issue when I go into this store. The workers are friendly
On hold for 29 minutes and no one answers. Either they are super duper busy and cannot answer the phone or they dont care. Either way, bad experience.
The ABSOLUTE worst store I have ever been in. They never answer the phone after you get put on hold, people are rude if you can find one and they (the staff) are definitely not trained well, if at all.
Used self-serve copier. Pricey, but easy to use. Employees courteous & helpful.
Always has all the supplies needed also fsxes cppy. internet good customer service needs more employees
Nice small store have mostly anything you need if not you can order it and have delivered either to your house or straight to the store
Come on Staples, have Robots at the registers. Poor cashiers they having real bad time helping customers. :]
I went there 2 times. They have poor inventory, I couldnt get what I needed. Guy told me to visit another staples at 20 blocks away. Please dont advertise if you dont have stuff.
Would give it a 0 if possible, I asked a woman employee about something, she was very rude, then when I finished buying, saw her outside smoking, guess she prefers smoking than treating customers the right way.
Had no trouble mailing some packages from here. Was much better than going to the post office.
No one answers the phone!!
Worst place to print documents. They always seams to be understaff. I will never come back to this branch to print something.
Ok service. They lose my copy orders all the time. Otherwise helpful
The staff is always rude, I dont Know if a special requirement for work there is to be a grinch. Ill avoid this store.
Worst customer service. Hate going into this store if I dont have to. Currently on the phone and have been on hold for 12 minutes so far...
They had what I needed and I bought it and also 30 percent off the bogoho(buy one get one half off) deal.
Very good service amazing guys help me to get good items .I will be back.
Good service a little expensive for printing services , but solves the problem in last minute emergency .
Small location, and their always out of what I need. I would recommend calling ahead before heading over there.
They didnt have Primary notebooks sold out
Fairly pricey but nice to have around and very nice staff.
I like this store in particular but it needs to improve more on customer service.
Needs better Customer service. Supervisor are under alot of pressure.
I really love this staples it’s amazing and clean an super nice
Good sale price, No Martha Stewart items
Employees were very polite great service.
Its a great place to find all the school supplies you need
Order not ready on arrival, but clerks worked on it immediatly.
Its a bit uncomfortable because of parking but if you take transportation its much better
Great place to do your resume and print it.
Dont bother going to this location if you need the staff to help you with anything at all, is not gonna happen
Supper slow service staff is good i think its a bad management skills
Printing center has a poor customer service sometimes
I always call and go there is ok , with no trouble
Great place to shop for multiple school items
Quick, organized and staff was helpful and friendly.
This is the worst Staples Branch i ever been, Employees are wacky
Staff member was very helpful. Will go back.
It was annoying that the print stations took nearly an hour to start working again
The employees are so nice and patient
Has everything you need at great prices
Ashok sleeps in the office!
Took me 5 minutes to do something that would have been 25 at USPS.
Decent store. Office supplies plus.
Good service, the right información and quick.
Laptops computer gigetts of all kind . Cameras, printers, ink.
Good service, but not great service
Friendly and helpful staff.
Nice people who work there and helpful.
Great for college students making presentations.
The worst and the slowest service of any Staples!
There is always a line, the staff is frequently unable to answer questions.
Really useful for school supplies.
Horrible attitude from manager NELSON. Will not return.
Great people and great store
Fast print and copy Center
Friendly, quick, professional services
Good services
Very nice
Good help
It had exactly what I needed.
Nothing works here. Horrible.
You arena good p
You will get shot
Took
Louse bad 👎 no one to help
Great employees.
The service was good
Horrible print center.
Alot to choose from
Slow copier machine
Excellent
Excellent
Excellent
Expense
Good Service
Basic staples.
It sucks
Lots of yes
Hell
Very easy to reach and easy access. Its great and you find everything, your employees are very helpful. The neighborhood is very cool and quiet.
Everythings fine
I love Staples.
I like the place but it sells a lot of car I would buy a folder for $ 15 you cant
This year was easy, there were many people but they charged very fast
Very good bookstore and they put specials.
Very good for all those interested in buying
It has everything you need in office supplies and there are always offers
Okay
Comfortable and near my home
Very good attentions
Excellent
Good business
Total reviews rating 3.6
162 Reviews for Staples 2023:
Review №1
2022-06-10Came at 7:45 to drop off a package, there was no line, it was peaceful and quiet. The older gentleman behind the counter patronized a new significantly younger female employee on how to stack paper and told her “you’re welcome” before she could say anything at all. Then gave me a look over his shoulder and turn his back back on me to continue what he was doing. After a few minutes of zero responsiveness and looking at his back, I left with my package. Had to go to work and have no tolerance for passive aggressive, entitled and bitter people.
Review №2
2022-06-14Its never really busy. Its best to come in the morning or late morning early afternoon. After school and work hours. The self help stations where the printers are can get busy. Overall friendly staff. I always come here for whatever paperwork I need printed, scanned, faxed, etc.
Review №3
2022-03-20The Staples on Broadway and 185th in Manhattan is clean and well organized. The staff is nice, too. I can’t give them higher than three stars because there are never enough staff to handle the volume of customers. We have only lived here since COVID so maybe that’s the issue. Wish they could find more staff.
Review №4
2022-03-26Impossibly slow printing services. They are under staffed (always have been even pre-pandemic) so if you need any assistance at all be prepared to wait 1/2 hr or more. Ridiculous waste of time, unnecessarily for such a humongous corporate service oriented business.
Review №5
2021-11-23I had a wonderful experience at this location, the customer service is excellent. I went in to scan some photographs and the quality wasn’t good at first but the young lady that was working on Sunday the 21st at the printing and copy section around 4pm was SUPER helpful, and went above and beyond to rescan the pictures herself on a different scanner and the came out PERFECT!! I didn’t get a chance to get her name but would love for her management team to know they have a great employee on their team and that I am very grateful for all of her help.
Review №6
2022-01-05Wrost customer service i have ever seen. Thay charged me $20 more over the price that was $5.They stolen my money. I will not recomend to go there
Review №7
2021-03-03I have had no issues using their printers and photocopy machines, which can sometimes be a godsend. Staff is courteous and will happily provide help if you need any assistance. Zero complaints about this Staples. The only thing thats bewildering is how big the store is and how much space it takes up!
Review №8
2020-11-05First and foremost I never write reviews, however I was compelled to due to my great experience I had at this s location . My Sales person Bianca was the Best ! She gave me her undivided attention and assisted me to the fullest with my Printing Project ! Her Patience and professionalism was exceptional !
Review №9
2020-07-06There is never a line to get into this Staples or evrn other ones. I go to use the computer work station and Im not the most tech savvy person. There is one particular employee at this area of the store that always goes above and beyond to help everyone , he is even bilingual! Very inexpensive to use their computers. When I find his name Ill update.
Review №10
2021-09-13Placed an online order but had to wait in a very long line to pick up my order. Totally defeats the purpose of online ordering. Every other store has a separate area for pick up orders and some even bring it to your car. This seems counterproductive.