Wheelchair-accessible car park
Yes
Star Toyota Service Center in Flushing
Categories
Location on the map
Flushing, Queens County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 718-353-5666
Site: http://www.startoyota.net/
Site: http://www.startoyota.net/
Opening hours
- Monday:7AM–5PM
- Tuesday:7AM–5PM
- Wednesday:7AM–5PM
- Thursday:7AM–5PM
- Friday:7AM–5PM
- Saturday:7AM–2:30PM
- Sunday:Closed
Other Auto repair shop Nearby:
Comments (199)
Called one week ahead on Sat 12:30 to make maintenance appointment, a rude old lady picked up and only asked for phone number and say appointment is this Sat 11:00; Called this Sat around 10:20 to check appointment, a rude man picked up and says there’s nothing on that number, I told him the person from last week might’ve made typo on the number and ask him to check if possible, he rudely interrupted me and say “do you want to make appointment or no”, and yes I made another appointment for next Saturday 11 and then he just hung up. I have never experienced any service on phone that is this rude and terrible, I myself work as someone who answers phone from client and if I was half this rude I will probably lose the job. What an eye opening experience.
EXCELLENT Service from beginning to end. The staff Sheng Huangwere very nice, polite and professional. They sent me text messages giving me updates on my vehicle, including explaining its’ components and if any issues, along with recommendations. The service was provided in a timely manner and I appreciated their transparency throughout the entire process. Thanks
Star Toyota have a professional title, they use it to make people think they are professional, in fact they ask customers to change unnecessary parts and whoever come for NY state inspection will suffer from fail inspection if you don’t pay hundreds of dollars to change parts!!!!!STAY AWAY or you will lose money!!!!!!
I wish I could give negative stars. Terrible customer service. They lie and scam their customers out of thousands of dollars and do nothing to make the issue right. Its terrible management and an owner that refuses to meet with customers to address concerns. This place is awful. Dont go here.
Bad experience, they left me with a repair bill of 1100.00 after they are the one that caused the problem. I was spoken to rudely by assistant manager, and service advisors.
I can’t thank you enough Alex, you are a great guy with beautiful spirit, thank you for the service and taking care of my car. The world need more people like you
I browsed thru all the reviews before coming here for a tire service. I want to be fair and perhaps boost up people’s confidence in this place. Indeed they are far from deserving a 5 star rating. But to be honest they are pretty organized. People here are polite and they do their job. I did wait for almost 3 hours for a tire change. It’s a long wait because the tire is under manufacturer warranty, and they let me know in advance it’s going to be a long wait and explained about all the time that needs to be spent on getting corporate approval for the tire change. I also went out to nearby restaurants for breakfast and lunch just to kill the time, which helps a lot with easing my short patience. So be mentally prepared when you come here. They may not be the best but, believe me, they are not bad compared with other Toyota service shops I’ve been to.
Originally I dropped my 2019 Rav4 to fix the oil tank problem on July. After I picked up, I found the rear is missing air flow and no rear speakers. Then I brought the car back to them again.I made a service appointment and request to have a ride home.For sure I checked the air vents and rear speakers before bring the car back. However, the attitude of the service manager is so un-welcome and questioned me. I felt like they dont want to FIX the problem at all.Then I finally dropped the car off and asked nicely to get a ride home. The service manager just LOOK at my address and told me that is TOO FAR away.The service center is only 1.8 miles away from my home based on the Google map.What kind of service is that? It is so disappointed. Our whole family use Star Toyota to purchase our cars and this service center as well.The front line responsive can kill the business if they are not working as professional as they needed to be.
Really bad！ Cannot hold their promises with time. A receptionist ( his name sounds like Elvis) called me to pick up the car but didn’t tell me they would close soon.
I visited Star Toyota recently, I took my RAV4 in for 10,000 mile service. The staff were professional and very nice. The customer lounge, was clean and comfortable. I waited for my vehicle to be serviced & was in and out in less than 2 hours.
For the first time, the vehicle recall did not lock the seat retaining screws after checking the seat airbag mechanism. The second time, changing the oil did not lock the oil drain screw of the oil pan. The service used to be good, now its a bit sloppy. Dont want to have a third time, thanks!
Dont believe other customers good review. I went here for ac water leak problem on my Sienna. They told me it might not covered by warranty but they said that they need to look over it. If warranty not covered then theyll charge me $160+ per hour. So I gave them my car for investigate. They said its not covered and $160 will be charged. So i decided to fixed it. They charged me around $200. Problem found on ac drain pipe and something blocked.You know what? They knew this is not covered by warranty when I told my vans passenger side leaking water. They should told me it is not going to covered by warranty for any reason. I found on Google that this is common problem for Toyota vehicle. They are greedy and played.Dont believe what they saying. Cheaters.
My first time to do for my car maintenance, the 4 s shop service is good, from the front desk at the end of the car are very friendly, just some time slowly, my car from the 12:07 to them, and give me until 4 o clock, I start the time they took me to drive in the maintenance time is one hour, if a long time, but I feel very value, a pleasant experience.
I waited over 4 hours for the 20k maintenance. They were extremely unprofessional. They didnt even remember my car was there until I mentioned it. Once the maintenance was done. My dashboard showed the light for tire pressure. Turns out it was a flat. When they put air in it and came back I saw a nail in the tire. They are suppose to check the wheels and do the 20k maintenance. They pinched the wheel. Horrible experience. Was in there for 6 hours! I dont recommend this place at all. I suggest to go to your local mechanic and see them actually work on your car.
Leased Car.. went for regular oil change on pre set time. Almost 3 hours wait for 10 minutes simple oil change. Not worth it … If you nothing better to do and sit there, then this is the place for you.
Very easy to make appointment, stuff very professional and nice ,if needed I will go back to the star Toyota, I recommend this place.
Time for Star Toyota to get new customer representatives.5/1/2021, 9am was my appointment. This was confirmed through various reminders on my cellphone. When I arrived, The service rep woman and Michael said that they cannot find my appointment.I said I personally called to set up the appointment. Then he searched and said oh, it is on 5/5/21. I said that is impossible because I said I was a remote teacher and I do not have time to do the toyota care courtesy maintenance during the weekdays.I said then return my car and Ill go elsewhere. Then Michael said oh, well you will have to wait one hour and a half. I said ok. But when I was sitting in the waiting room, I noticed the room was filled, at least 20-people waiting for their cars.I think it is a game so they book many customers and make us wait. They hope customers dont complain because they are doing you a favor to squeeze you in. NO WAY!!! Customers are not obligated to go to your service center. There are plenty of other toyota service centers!!!This is the second time they lost my appointment.First with my car broker who helped me scheduled an appointment online. I needed a spare key. And now, a courtesy care checkup/maintenance (5 months/5,0000 miles). UNBELIEVABLE!!!The rep, Mike calls me on my cellphone and said my car is ready.He knew I was sitting there for over 2 hours to get my new Venza back from them!!!! Ive seen him and his associates walk up to customers and informed them that their cars are ready.Definitely I agree with other reviews, the woman rep was the worst,I cant find your appointment. I cant help you. Then she returns my paperwork. Really, where is my key?!!!RUDE!!!When I got my car back, their paper mat and plastic cover for the driver seat were still in my car. I noticed the guys who return the other cars have removed them from the customers before me and after me.How do I know, I watched them!!At least I emphasized, Courtesy Care - Free, right?!! before I sign on the dotted lines.Go elsewhere, everyone.Time for the owners/managers to change the customer service reps- -they are RUDE and unprofessional.As for me, Ill try Penn Toyota as per my brokers suggestion. If they treat customers poorly, then Ill go back to my regular mechanic - TD Auto Repairs in Brooklyn.
I can say nice new facility with new technology.I went in for synthetic oil cost 100.00 for van thought for a minute I was driving a Lexus or BMW but they probably cost 200.00 LOL..The worst issue was when my car was ready the person was not able to find my car . The car was still in the bay . I ask is the car ready to go he say I dont know.. LOL. Then when I got into the car to leave I found something very disturbing and disgusting I saw a plastic cup with some water in it .. I thru it out right and went straight home to wipe down the interior since the van was a family van..Its left from the technician was a very hot day.. I hope they top off fluids like they said they did. The last is you better make an appointment Its kinda busy probably alot of uber and car service go there to get oil change so they might not to able to service you if you dont make appointment.. Beside that its ok. Oil was change..Have a good day
The process was smooth but we had to wait for awhile and it understandable
The manager Tommy Mac was Extremely knowledgeable & Wise, very kind and pleasant to work with. He knew exactly what I wanted And gave me The best car for the Money We were able to get in-and-out of the dealership in a time fashionable matter.
Tire rotation. Actually they just leave my car there over an hour and did I nothing. I marked my tire and the tires just where it begins. Waste my time.
Rip off kept my car for 3 days and want to charge dianostic fee 525 when i dropped off said it will be 175 wow
Very unprofessional, I call them over the phone but they always make you wait 20 mins and then disconnect you!
I always have a great experience here. As a single woman I know that I can bring my car here, get it serviced, and not deal with the nonsense of men in a garage. The prices are, of course, too high at times; but thankfully Ive had my car 15 years with no problem. Ive built a relationship with one tech, Nelson, and I trust him!
2 hours for a battery change even with an appointment. Made appointment for 10am. Check-in 9:48am. I was able to see my car from the waiting room, it was left there until 11:20am. Got my car back 11:54am. An elder couple was there since 9am for an oil change, left just before I did. They are good at making appointments but need to learn how to keep an appointment.
Went in for an oil change and check engine light. My Toyota is 3 yrs old. The mechanic said that a tire sensor needed to be replaced and wanted to charge $294. He also said that a lug nut was missing from my rear passenger tire which I find hard to believe. I told them not to do anything and took it to my mechanic. He said nothing was wrong with the sensor. Apparently, the light went off because the air pressure on the tire was low. Never again Star
Associate Sheng Huang did not talk about $1000 deductible when we discussed about the cost of fixing some scratches the front bumper of the car. Also he said the cost was originally $500 and went up to $2200 with no clear explanation until car was fixed. Insurance company paid them $1200 which Sheng Huang said it’s enough to cover the cost of few scratches on the front bumper but when we picked up the car he said $1000 deductible must be paid which I think they overestimated the cost to gain extra money. The bumper itself was just $200 and the replacement of $800 to replace the left headlight was totally not necessary as the old headlight was just fine. Associate called repair shop to confirm with another associate named Junior the old part(headlight) can be picked up but when we got there the repair shop refused to give us the old part. It’s frustrating dealing with those scammers especially the body repair shop that Star Toyota service center uses.
I just want to thank James for helping me resolve the issues that prevented me from leaving and actually getting my oil change done. And thanks to Alex the manager for handling things as well as he did.
I want to give a big thanks to David(dont know his last name but he sat in the middle of the 3 stand when I went there) who gave me a different point of view on dealers as well as insurance packages. I usually don t review on google but I want to show my appreciation. I bought my 2017 new back then and financial writer offered me a tire insurance plan for the length of the finance and I took it after a long thought( thinking it going to be a waste of money, but these are run flats and 1-2 tires will payoff or just for a piece of mind). I had a problem with the tire and called ahead to make an appointment and girl who answered the phone said I didnt need one and just come in ( learn the hard way always make an appointment). When I arrived the next morning, everyone asked if I had an appointment and so did David. He acknowledge me that it may take a while and that I should go home to wait, but that I will get the car back that day, and I did. He made the process smooth that I didnt have to worry about a thing or do anything. I brought the car in, handed him the paper work, went home and then came back to pick it up and not a penny out of pocket (besides the insurance I paid at the time of the purchase of the car lol). Thank you David for the smooth visit.
After my car service was finished, my advisor didnt call me. So.. I went back the other day to pick my car. When I drop off my car he asked me I am doing free stub ?? He push me to do alignment and maintenance. I hate him.
I come for a simple oil change and inspection card for a 2020 Toyota corolla. Nelson says it will take about 2 hours, after a 150 min I ask him again it took him another 5 min to provide an answer that it will take another 15-20 minutes another word 170 minutes for a simple oil change and inspection which normally take the most 30 to 60 minutes. At the end the all process last 200 minutes and then they said no time for inspection, can anybody imagen something like this??. Horrible service.
I heard a loud humming noise from the rear of the vehicle. Made an online appointment same day and was assigned Alice Z. She was very professional as I described the issue I was having. After vehicle drop off, I received a text advising if I had any additional questions etc..and can be reached via the text. I received a call from Alice the following day advising of a bad rear wheel bearing and wanted confirmation to authorize the repair. Once authorized, the repair was completed the following day and the car was ready for pickup. Throughout the process, I was able to text or call for updates. I will definitely bring my vehicle here for service again in the future.
Google, please let me use MINUS 3 STAR rating on this business.I called this place and spoke to the customer rep about a Timing Belt, Water Pump and ++ replacement.Since day 1, I already have a feeling about this shops reputation. The customer service rep insisted that with the VIN number I Have and the model and type of my vehicle, I should have Timing chain instead of belt.I insisted that was incorrect. I came to the shop to argue about this and found out that I was correct.Long story short, I cancelled my order and decided not to come back to this shop.They called me back saying that the parts been ordered and I need to pay for it.To help the customer service not to getting into any trouble with their manager, I decided to pay for it and see if I can afford the installation at this shop. ( compare to toyota website, this shop is overpricing the parts )Waited a month for my plates to be ready and here I come to the shop and deciding not to do the replacement here, instead I will just getting all the parts that I paid for and keep it for now. ( my guts telling me something is off with this shop )To keep the story shorter, I found a mechanic that installed many T-Belts/waterpumps before and I trusted this guy & shop.I decided to bring the parts there and have it installed.On the day of the installation, Everything went well until the mechanic was trying to complete the job and found that the Timing Belt that This STAR TOYOTA SERVICE gave me was incorrect part.Both of us were surprised, how come with a VIN number that they have, they gave a wrong T-Belt ? ( the rest of the parts were okay, wpump, tensioner, idler, drive belts, seals ).The solution was simple, instead of waiting, I drove to nearest advanced autozone and purchase the Aftermarket T-belt and have it installed.I kept the toyota Tbelt and old tbelt and going there next week to ask them for their answer for this.My suggestion, If a shop can get you wrong info about parts, gave you wrong parts, DO NOT DO ANY JOB with them, the thing about mechanic is their trustworthiness. It is engine that they are dealing with.Once they cut it open and made a mistake with it, say goodbye to your vehicle.Thank God I listen to what my guts telling me.
Spent >$500 on s repair. Problem was not fixed. Waited in lobby for 4.5 hours for a repair which was estimated to take an hour and a half. Item missing from inside of vehicle.Edit: changed one star to three because my second experience was very good. Complete opposite of first experience.Edit 2: changed back down to two stars for waiting 3 hours on an oil change. The truck was in the parking lot for two hours before I asked them to get started. I had an appointment. I don’t know why I keep coming back here.
Service is fast here. They do not insist in working on what you need for your car. Its all up to you if you want to agree with they want. Or just get them work on what you originally just want to like a change oil.
The technician was nice. But the people who are taking appts / do the billing are very rude.They just chatting and ignore you until they had enough fun at work then started to take care of their customer even there was only one customer. 🤷🏻♀️ that’s how they got 3 stars rating.
Tacoma ,still under warranty, had dashboard warning lights come on after Feb. snowstorm. Dealer said responsible for diagnostic’s & cost of repairs. Seems the “rugged” Tacoma can’t go in snow .Headed to court .
The customer service rep was very good the ladies in the office were very good. However I brought my truck here for its first service. When I got it back the mechanic had left grease hand prints on my hood and the fender of my brand new truck. Second I get in my vehicle to drive and the shift nob is unscrewed and loose. When I brought this to the attention of service Department I was told this was how it’s supposed to be. The guy said this with a straight face. Then the assistant service manager David came and said sorry that should have never happened. They assured me this wouldn’t happen again. Very disappointing. Basically I fixed the shift knob in-front of them and asked why was the shift lever even touched? They had no clue. I may give them another chance only because it’s closed to my house.
I went in for a recall and was charged $150 because they had to check the car to see if the recall was valid. I was told at the beginning that I would not be charge anything. They wanted me to pay $5000 for a rebuilt transmission as well, and that was only for the part! I was lied to by the rep. He said if I got a new transmission from him then he would take off the $150. So basically he charged me that to try to get me to spend over $7000 at that shop. I thought a recall was supposed to be covered by Toyota, I guess not. I will be calling BBB on this company. Thats not cool to lie to customers and charge for work that they were reimbursed for through Toyota.
Haven’t been here for a while because i knew how expensive the job here w/out warranty, chose to come back just for the recall of my sienna. called to make appointment, came on-time at 8am. they said on phone and on person job will take at most 4 hrs so I decided to wait... and waited... 2pm i had to go and check the car said it should be done soon... 5:20pm almost closing time still waiting... got the car way past closing time! guy explains that they had a bad day today. They could’ve just told me at start to drop it off and pick it up the next day! Thanks for taking my day away, last time I will be here for sure.😡😡😡
I went to first oil change .I know they play games thats why I took pic for fluids before give my car to them I was standing front of door where do oil change and guy want me to move from there so they can they didnt do tire rotation. No fluids top up when they return the car lady told me we did tire rotation fluids top up everything they just did oil I am sure they did or not .but never go agian even I have 2 free oil change but I dnt trust this guys any more and the lady on first counter she is always rude.go to local shop its better thanks
I would give zero stars if I could. I made an appointment and drove all the way out to the Toyota service center and once I got there I waited for a bit until they finally took my car. I went over to speak with the guy helping me and told him that I had an oil leak and he said they cant do repairs until next Monday so I could leave my car for a week and then they could start. I asked him why did I make an appointment and he said so that I could speak with him but everything that happened in the shop could have happened on the phone before I made the trip out there. then I was leaving so I gave my car valet number to the guy who took it from me and he said wait outside so I did and then he came back and said I cant find your car so I had to circle the lot with him and fine it. once we found it he handed me the keys and made me pull out of the incredibly tight spot that they had parked it in. I would not recommend using this place to get anything fixed for your car or for any other reason
This is my first time visiting this place. I got hit by a dude who wont give me ANY information and my phone was broke at the time so I couldnt call the police. I went to this place to get an estimate of how much it costs to get my car fixed. The service we got from Kevin was wonderful. He chased down the insurance company of the dude who hit me and filed a case for me. He got everything taken care of and we did a maintenance while I was there.All in all, great experience, great people, awesome service!
Wishing to give a zero if I could. I have a brand new Sienna car which I got to drive family around. Currently I have 35000 miles in my car. Within the pass 2years there were so many things wrong with it. I needed to get new tires and new batteries. I thought that by buying the car new. I would have less of these problems. For me I consider the safety of my three kids. But most recently the sliding door of the drivers side had malfunctioned as well as the passenger side not running as smoothly. So I remembered that I had received a letter regarding a recall for the sliding doors. Now I was thinking of my kids so we went to the service center with the letter. After examining the doors that told me that the cable snapped and that it was not related to the recalls. I explained to them that the origin of the problems was the sliding door. It would not close or even open all the way. Worried about the safety of my kids I struggled with the door. But the reason was that the door was completely stuck. They claimed that it was not at all related to the recall and wanted us to pay the amount of the $1419. I am quite upset and furious because the origin of the problem was because the doors were completely stuck, which falls with the recall situation. We have been a loyal customer for many years and wanted to continue business but I am very upset. I do not understand as to why if the origin of the problem came from the malfunction of the sliding doors and because I was worried about my kids safety and tried closing it and being told that I need to pay to fix the problem. I have been stressed and quite upset. Might have to rethink about telling others about your company to our friends
Service manager was so rude over the phone and I will never take my car there even though I purchased it with them. I simply called to ask if they offered loaner cars for service, he responded by telling me that their schedule did not revolve around mine and my families. I was simply trying to figure out my schedule and transportation to and from especially having two young children. There was obviously an entire conversation that followed during which he never answered my question but in the end he told me he “couldn’t help me with any more questions” and with that I will take my business elsewhere.
Sloppy, unresponsive, and way too expensive. They damaged my interior during a repair months ago and Im still waiting for the parts to be in stock so that it can be fixed.Id find an alternative if possible, although their turnaround times can be very quick if youre desperate or need warranty work.
Never use these place!!! No professional, carelless customer service, dont solve or even answer the phones, useless management that ypu could never reach. On top of evwrything i lost some items from my car last time i did a service. Please dont go there. You got better options in NY area.Want thwr to pick up my car, and guess what??? Due to a poor quality control and lack of customer service they suggested me to call the body shop myself to complete the work they are suppose to do. People pls, u less you are asian never try these servcice center, the worst expirience y ever had.
These guys were wonderful when our car was under the 2 year service policy... Then the minute it was off the plan the up-selling and dishonestly started. At 25,000 miles we were told we needed new front brake pads. A quick 2nd opinion from a trusted mechanic said otherwise. We wont be coming back. Upselling and dishonesty is not how you keep customers.
I brought my 2017 Corolla IM in for scheduled service and to address a bad water leak on the passenger side pooling on the carpet.Since it was a Saturday they could not address the water leak but could do the routine maintenance ( oil change and tire rotation). Service center told me they had to contact Toyota corporate to log the water leak since the car is under warrenty and I would have to come back during the week.I schedule a day off from work and have the car looked it. I am then hit with a $150 bill ( they had to clear the drainage lines because spiders clogged it _ note this was a KNOWN recall item) it didnt matter the car was still under warrenty.So I lost a days pay And got banged over the head for 1 hour shop labor.I paid the fee and felt taken for a ride.I Called Toyota corporate and they referred me back to the dealer.Dealer called me and told me they could do nothing about the charge.I Call corporate again and they were super nice on the phone but couldnt help me and told me to contact the dealer.Im tired of the merry go round and Im exiting here.Enjoy my $150 right now.I hope thats worth it because youve lost a customer for life... Both this silly dealership and Toyota.Best best is to find an honest family shop and do your repairs there.I hope others have better luck. I would avoid this dealer at All costs.
Took my vehicle here for service. Advisor was friendly and service was quick. With 42765 miles on the vehicle I was recommended brakes and routine maintenance stuff. Advisor took me to my vehicle, pointed out what the problems were and had a good conversation with Mechanic. Service was great. Price is expensive here, but with warranty for year on parts and labor. I will be coming here again. If you go there ask for Advisor named Sunny. Girl in the front was confused and on phone watching movies. Looked like she was not interested in helping or be interrupted and pointed me to see one of the advisor. Will not be see heragain.
The people there had a very very bad attitude towards their customers especially “Etelka Rosenchein”. The service was Very bad. , the people there are very rude and they made me come back 3 times for 1 oil and every time they would forget something first it was the sticker then the “maintenance needed” light at this point did they even change the oil for the car? Or did they forget that too. I’d 100% recommend you to go anywhere but here.
I drop my Toyota for a defective waterpump Nelson was my service advisor he had great communication with me and the status of my vehicle. I was told it would take a few days few day for the repair and Nelson went above and beyond to have my car fixed in one day. Talk about great service Star Toyota will be my go to for any service needs in the future.
Take your business elsewhereWent in for inspection this month and was told my brake pads were 3mm on all wheels. Was quoted $1000 to replace both axles. Decided to change them myself and it looks like my pads magically grew by an extra 3mm.
I used them for Toyota service. Nice waiting area, didnt try to upsell me, friendly staff. Ill be back.
I had an appointment and got there at 10:00am for airbag recall service. After 5 hr, my car was still sitting at the parking lot outside. Then the advisor told me I would get my car back today. Great.
I had the absolute pleasure of working with Alice Zhang during my visit here. Not only did she constantly follow-up, made sure that all of my concerns were addressed, proactively reached out to ensure that I was kept as up-to-date as possible on the status of my car, she did it with a positive personality and demonstrated expertise. Would definitely recommend getting your car serviced here!
Go to service rep Bruce very customer service based. He help take me through the repair and warranty process. I would have given Star 5 stars, but had to hold one back because of the issues created by the mechanics. Long story short, they cause minor damage to my car when making the repairs and made things right.
Went for 5 K service and everything went very well from my early appointment to early departure ( approximately 1 hour ) service was very good all around.
I wasted 3 hours watting to get my truck oil changed, and after 3 hours still the truck was in waiting area. The service rep was a nice person but wasted my whole day. He told me to come back tomorrow and I will get done your truck first thing in the morning, and I schedule the appointment for a day later and went to read the reviews about this place. After reading the reviews Thank god they did not service my truck. I will never ever go back there to purchase even a light bulb for my truck.👎🏻.
I brought my car in for service because both tail lights were taking in water when it rains.the service center only replaced the driver side but not the passenger side (i guess the leak wasnt as visible as the left) and now when i brought it in again they said they want 300 dollars because now i am out of warranty period.update:called toyota corporate and they were able to work with the service center and cover the repair.
You are welcomed in a respectful and mannerly way upon arrival. The service advisors will answer all questions and/or concerns. I usually deal with the Assistant Service Manager, Nelson, who is terrific! The staff there truly are great!
I start going to star Toyota since i bought my corolla back in 2009. When it was new, the company will try to be very nice and will not over charge and make you change unnecessary parts and do unnecessary maintenance. After the warranty is over when mileage is still low, they will regularly rip you off by asking you to change unnecessary parts such as brake every year, rotor when its not due to change, or air filter at every visit, stay away from star toyota unless you have a lot of spare money for them to rip you off. I work hard for my money, they take advantage for the trust we have for them!!!!!!
I needed a Hybrid battery replacement. I was recommended this place by my friend. I called and spoke to Mr. Sunny for appointment for next day. My mechanic told me how much cost. My friend told me to go to dealer and ask. My battery would have cost me lot to replace. This guy helped me and explained and had my Hybrid battery replaced under warranty, save me a ton of money. Thank you Mr. Sunny for your help. I really appreciate help.
Scam artists. I had an easy job the should have taken less than 30 minutes. Charged me for 2 hours of maintenance. Bad attitude and talking back to their customers. Unacceptable business. I’ve dealt with Toyota dealers across the nation and will never return to Star Toyota!
I drop off my car at 7 AM for 3-4 hours service. Plus I make an appointment for it. They don’t work on it until afternoon. I went back to check my car after 3PM. They Asked me to pick up my car between 5-5:30 PM. When I asked why it take so long, the guy said:” Oh, I marked pick up time for 5PM.” He asked me to wait for the call and never mentioned he set the pick up time in the morning. Poor service.
This place is pretty good. You can usually get an appointment fairly easy. They have a shuttle that can drop you off someplace local and then come pick you up when your car is ready. Staff is friendly for the most part. Waiting room is new and clean. Areas of improvement....the shuttle is a dirty and smelly Nissan Cube. They really need to get something new. I was wearing a suit and had to get into that car. This is not professional to say the least. No loaner cars available.
They dont have a huge backlog for appointments. Usually can make it in a day or two depending on your convenience. It seems as though there is always something wrong with my car that cause alot of money to repair...I always use the same agent Nelson...he is cool...
Don’t come here unless you want them to damage your car. Came in for routinely maintenance and left with a bent steering wheel and they told me it’s 1200 for a new steering wheel. Scamming mechanics you come to repair and they break.
Took my car here the other day to get an inspection and see what is wrong with the ac in my car. I was told that I need an ac compressor and then they also claimed that I needed rear shock absorbers. I believe they are price gougers. They wanted to charge me 1400+ for my ac compressor and 600+ dollars for rear shock absorbers replaced. When I looked online and asked a couple of my guy friends about pricing, the prices were way above what the internet averaged for my vehicle (even above the maximum average) and my guy friends also told me that that is ridiculous prices. They try to double prices of services and products on you. Wont be coming back. The only good thing I can say about them is that they were quick with my car because i had an early appointment with them.
The advisors attitudes, poise and demeanor that brings the entire establishment down several notches. Ive come to realize that all the advisor wanted to do was wring me dry for all I was worth. The service advisor that I was appointed with, whose name is Sunny, tried to sell me on a package D, which wouldve charged me upwards of $600 when all I actually needed was a front end tire alignment which normally wouldnt cost any more than $100! The only people that seem to try and liven the place are some of the receptionists, who are doing what they can to make lemonade out of the lemons that they were given.
Went in for some recall fixes. Left the Service Center satisfied. However, if I wasnt covered under warranty, I dont think I would use their services. IIRC, the hourly rate for out of warranty work is $150 or $175, which is pretty steep for the Toyota brand.
Biggest SCAMMERS in the business. Trust me and stay away. Will overcharge you in everything and ask you to do unnecessary maintenance. Tried selling me Toyota care plus plan in 3 times the regular price. Service salesmen named Sunny something was bragging infront of me to a new employee how he charged this old lady $500 on maintenance when she came for oil change. I bought my car from Star and was happy with the overall experience and thought Star service center will be good too. God I was wrong!
This is an amazing place: at opening they have at least 7 people checking in your car: two to raise the entrance gate and take down VIN/mileage, two to enter customers name into the Computer, and three to discuss the actual service neeeds and enter those in the Computer. With this kind of manpower I was hoping to have my oil change completed in 20 minutes. I was somewhat disappointed. The white-glove service ends upon entry to the waiting room. There I waited for about two hours; free lukewarm coffee helped pass the time. It appears that front-end manpower does not translate into higher efficiency. I was also lucky to have my service covered by the lease agreement; the actual labor rates are very high.Im not sure why.
Went for my free 25k oil change and the it had expired 2 months ago. Its covid time and everyone is not driving like they used too. You would think they work for with you.
Steal oil, after add oil, oil shortage alarm at 4000miles。
Made a reservation with shuttle service instead of waiting in the waiting room for my highlander, I called the day before the appointment to make sure there was a shuttle service and was promised shuttle service beforehand, unfortunately, this promise was not kept. Service advisor stated the driver wasnt there.
There cheating to customer. They are charge more than $30 everytime. I was trust them before, but when I check my service record last 3years, they charged me syntheric oil price, but I saw they are regular oil use it all the time. And person who sales part he so mean too. Why do I spend my money and worst service from them? Im not gonna use this service center anymore.
I called the place looking for a tire specifically made for my Prius Prime. They said they had one so I went over and a gentleman called David Sutton took care of it. I was in and out in far less time he’d previously said.
Been with them for many years. Nelson is one of the best adviser who always help out. reason why I been buying Toyota from Star is due to the amazing services I get from here. Glad they finally expand to the larger place. the wait room has wifi and tv.
I got the ca service for oil change. I In same day my car had shaking and stranged sound in engin. Finally my car stop and turned off the engin in front of highway. I was almost dead. The problem was from the stupid Toyota service. The mechanic didnt close the oil cap. SO the oil was flowed out gone. It was so terrible service.It is not first time. 1 year ago I got car service there, but the mechanic took my car key home, so I had to wait over 1 hour more bring my key back. I can not believe how it was terrible.
The worst service station in the world I had ever face, They are only time and money wasting of people.I had brand new car issue with radio system. They took 4 days but still they couldn’t fix. I lost my job I lost money and my time. I will never comeback, Honestly I will not recommending this any body. Very poor and worst service.
Over priced. I went for brakes and oil change. It cost me $674. They said I needed roders and front brakes. The labor alone is $150 per hour. I was charged for almost 3 hrs of labor. Never again!!! Ill buy original parts and have a local trusted mechanic do the labor. This was the most Ive ever paid for brakes in my life!
Went for the safety recall , the car itself have no problem, gps is working, bluetooth is working everything is working, but when we came out, our car gps is gone, bluetooth cant work!!!! seriously!! we told them , they said they dont have camera they arent responsible for any lose or damage to car!!!! fkxxx!!! never come here again !!!
Went there for years for regularly scheduled maintenance. Despite having an 18 point inspection every time, I find out that my brake pads need replacing only after they damage the rotor from being so low that the fastener dug made contact. The only consolation being a 10% discount on the work. What is the point paying the premium price if the service is subpar?
Tried to deal with this service department, wont again. First they did not tell me where they we located. Then the show room could not tell me how to get to the service department. The service department is hidden. I went to where Google maps sent me and was at Star Nissan. I ask a person with a Star jacket. He told me they had move around back, not easily apparent. But now you are getting the idea. When I got to the service center and tried to register the car, it only got worse. No one listens. No one would respond and they immediately escalated exchanges. I left and will find another service center to look after my 4 month old Prius
Very very bad service and advisor there. dont go there. I have my brandnew sienna having noise problem inside the car. they did the wrong diagnose and did the replacement. and scratched my new car never say sorry!.and did the second diagnose, scratch a lot again. never experienced so bad service before. Jesus. who knows what is happening to these people?
GO TO HELL WITH this place they charge 60-80 for a oil change and please dont get me started if you want some extra stuff. the other day my mom mother was haggled by some INDIAN GUY NAMED SUNNY ALL SHE WANTED WAS A OIL CHANGE BUT HE PUT HER DOWN FOR A PACKAGE D WHATEVER THAT IS SHE ENDED UP PAYING CLOSE TO 600 FOR IT. JUST AVOID THE INDIAN GUY AND YOU WILL BE GOOD
Robert Ahlers is extremely rude. Would not recommend coming here
I went to service department because my brake fluid was leaking. They stated the rear caliber was bent.After repair, another dealership informed me that I was over charge by over $300 for rear caliber and differential leak.If you do not want get ripped off on repair costs then do not go this place for repairs
The transmission on my 2015 Corolla failed. Star Toyota took care of everything, extended warrantee work, rental car and updates on the service. John and Joe were exceptionally considerate and helpful. They are now my dealership.
Star Toyota Service Center has moved to a newer and larger facility. They can handle much more traffic both in vehicles and customers. The customer lounge is spacious and modern. There is a working television, restrooms, coffee/water and free WiFi. There are also outlets for charging. The location is well within walking distance to Northern Blvd and Taco Bell if you need to eat while you wait.
A family member of mine went in for a FREE OIL CHANGE. They told her that the car needed $2300 worth of front end work and was unsafe to drive. She said no and took the car. She then brought the car to me (a master mechanic of 30 years). I found nothing unsafe, worn or damaged. There was not a rattle, squeak or sign of improper performance of any kind during roadtest.
Recently, I have had to take my minivan over to Toyota service center in Flushing NY multiple times in regards to changing the electrical cords in the Sienna. I made my first appointment in Oct, but upon waiting for several hours, the rep (super nice guy and speaks chinese) comes out to tell me that they have to order the parts. I was unable to come back until recently on Nov 22, where they then started working on the Sienna, unfortunately, they ended up messing up my stereo (no audio played) and the light system within the car and had me come back on Nov 24 to see if they can resolve the problem. Upon returning to the service center on Friday, the 24th, i got the car back within 2 hours or so, telling me to come back on Monday, the 27th. This is where things began to annoy me. On Saturday, the 25th, when I was looking for my sunglasses in the slot, they were missing!!!!!! I was wearing them on my way to the service center and had put them back. This is outrageous right now in my opinion. Upon returning Monday, the 27th, the rep asked the servicer about the sunglasses from Wednesday, which he took out on Wednesday to do the repair and then put back. And yes he did put it back because I was wearing it the morning of the 24th when I drove it to the service center. But the servicer that worked on the car the 24th claimed that the sunglasses had not been taken. On the 27th, I was also given a second hand dashboard, where the switches for the sliding door and lights are, placed into the car and you can literally tell it is a second hand part and guess what it was broken, so now I have to bring the car in again on Wednesday the 29th. This is outright ridiculous that I have to bring in my car not once but 5 times into the service center. This isnt really the point I am trying to make though. The reason I am emailing you guys is mainly because of the pair of sunglasses that were in the car. Ive had that pair for 30 years now and now that it is missing, it feels like a part of my soul is missing. I am really hoping that my sunglasses return in my hands on Wednesday when I have to haul my car back into the service center, because this is beginning to be outright ridiculous if you are reading this as well, since I have to bring in my car five times because mistakes are being made for something that should have been done within a day. But I really do hope my glasses appear in my vehicle when I receive my car on Wednesday!!!!
Service was fast for a recall. This Indian guy (Sunny) was very nice and friendly. called me once the recall was done and had the driver pick me up. Thank you Sunny for your help.
Very nice and friendly service department. One issue people who service there cars have no manners and act like they are in own homes . Sleeping on chairs, snoring, playing loud annoying phone games ( candy crash) like 5 years old kids. NO MANNERS AT ALL.
Not much satisfying. Every time they leave a problem behind.There is only one supervisor by name of Mr. Sunny, he is so kind and well behaved person. Professional and he listen the problems and takin care of the issues him self.If he don’t be there, I will never go for my car service to them.
It is pretty simple why I dont recommend this place to anyone. About a month ago we went there because we had so many factory recall on the car(2007 Rav4) already, so i though its not going to hurt if get those things done. So because to fix those things supposed to be free, i though im going to askthe guy to check one thing for me so i see if i can afford im going to fix that too. ( i have a cranky noise at the steering ) . To check that its cost $150. Long story short after i left the car there the guys brake 2 parts on the car while they doing the recall fix. For that 2 part i had to pay to change it, ($450 or so) and they called they find the problem what i ask for , to fix that it is going to cost me around $500. I said ok, fix it , i need the car back. So when i went there to pick up the car it turned out the part they changed didnt solved the problem at all. So after a little argument i got a little discount i paid almost $900 for nothing . I got the recall done but thats supposed to be free and nothing else. I am very disappointed.
JUST FOR OIL CHANGE IT TOOK 3.15 HOURS. THEY WASTE YOUR VALUABLE TIME EVEN AFTER TAKING THE APPOINTMENT 1 DAY BEFORE.
Kind staff, quick service. Though, they forgot to reset the ‘visit your dealer for service’ message on my dash and replace the next service date sticker.
10/17/2020 I mark on front and back tires. Then I checked when I back home. machinist did not rotate tires. Owner must checked each time after services.
Make appointment for NYS inspection and routine oil change takes three and half hour to do it, wait too long, been told by staff, over booking on that day.
Thank you for welcoming me. The workers were very nice and helped me in everything I went to do there. I definitely recommend anyone who needs service on there vehicle. Or parts for there vehicle.Thank you again.
Great hardworking and accommodating staff. Very happy they performed annual NY State inspection and promptly completed it within a tight schedule.
2 hours of waiting and I still do not attend is too slow I do not recommend at all the service in this very very slow diler is losing 4 hours of your time unnecessarily
Went to show my new Camry which i bought last August.. which was just under 18000 miles.. they said there was a bad gas in tank... and I was pretty much sure that I was covered by warranty.. but they said it’s not under warranty... and later they told me .. they have to flush out the tank.. and it will cost $1060 .. and still they were not sure it will get fixed... they said if it doesn’t get fixed by flush out, then they have to replace the direct injector ,, which will cost 2500 ,.. so I didn’t repair my car there.. instead took it to Fordham Toyota .. they fixed my car for $800 .. in just 3 hrs...
So far Im I just want to say all the worker if you have appointments for 7:am they have to fix your car right away because I went Saturday the 14 and made me wait 3 hours and the half that is too much time for oil change and from break change.
First initial 5000 mile service for my rav4 at star...staff was friendly, waiting area ample with complimentary coffee, wifi and tv. In and out about 1hr.
They fixed the back door electric struts, but later I found that plastic cover holders were broken while fixing struts and evidence hidden. Not professional.
This is the worste exprience I have ever had with any business. Rude staff, poor quality service and unethical. They also left my windows open and it rained in the car. Didnt even offer a carwash service.
Don’t go this service centerNot even 1 Star .... oh no....It’s worst..... no update . Just says wait wait and wait.More than 4 hours seating here. Cause Airbag recall service is no charge, free. They don’t make money. Delay and delayThey just don’t care cause free for changeI love Toyota ..... not this service center
They are good with there commitments
If I could give NO Stars I would!Left sitting for three hours, all the time assuming my car is being worked on when I finally decide to ask how much longer (it was estimated 2-3 hours) and I find out my car hasn’t been touched and has been sitting in the parking lot. Completely unacceptable and horrible customer service!
Drive in service spot. Lots of clerks to check u in. Call ahead to reserve and be prepared to make a car line before going in. You check in than leave ur car. Be sure to call before closing time cause although they say they’ll call u, they don’t.
Great service. Tried to sell me on other services but what mechanic doesn’t. Will do business with them again.
Waited less than a hour for first scheduled service. Advisor was very helpful and knowledgeable about Toyota products.
I wanted to write a review about my recent experience at Star Service and read a review by BigD Mikey posted same day. Sir, Mr. Sunny does not work at Star service anymore. Maybe you were helped by some other person. I asked about him, they wont tell me. While there I heard couple others people inquired about Sunny to cashier. Like me they wanted to see him. I wont be going to Star service because hes not there anymore. He was great to work with always helpful. Maybe, you should get the writer name corrected. It is indeed sad if other person using his name to cover up. Service here gotten terrible. Waiting 5 hours,without a word. Writer left for the day without a word on my car. Just terrible.
Very poor service attitude.Toyota cars are supposed to be sold and repaired uniformly, but it is too much to say that my car is not sold by them and is not responsible for repair.
$700 for cleaning the manifold and fuel injectors because of carbon buildup in GDI engine. $200 if customer refused to do the cleaning.
When in doubt just call David Q he helped me from beginning to end .He is a very honest man and wont tell u storys,I will continue to go to star because of the ,How well they treated me and I love how clean the place is.Thank all of you guys ta star Toyota.
Straight up greedy shysters with zero business ethics. Frankly, two stars is generous. Do yourself a favor and buy elsewhere.
The lady working at the service desk is not welcoming nor helpful at all. She sits there with no smile on her face even talking with an attitude. I can’t believe how you hired this kind of person to do customers service job.
Phone services are rude. Should hire professional representatives to answer customers question. DONT HANGUP PHONE without saying anything. and STOP SAYING I DONT KNOW, take your time to find out the answer.
Terrible service. Don’t ever waste your time in this place. Visit for 6 months free check up service on my new lease car and it makes me waste more than 3 hours.
Extremely rude and doesnt even fix the car well. I always have something wrong with the car even after its service. Never coming here again.
Thank you so much Alice and all the staff!!Always have a great experience. Today I had my kids with and it was so quick and the waiting area was very nice. Thanks again!
Stay away from this Toyota Service center. They increase more than 50% service charge than before. So be careful if you go there to service you Vehicle
Scratched my brand new car while under maintenance, last time I will leave my car to unresponsible hands.
I went last year and feels very bad because I feel the all employees are not that nice and patient,and the reason today I make phone call to here again to make an appointment to change oil all because its close to my house,but when I call in, the lady pick up the phone is so so so rude,alomost yell to me!god!unbelievable!then called hillside and queens brought toyota service,they are so nice and answer all my question.
Great service..they always explain what theyve serviced, and what I need to do next .
This place is absolutely horrible, this place is a shame. They are thieves all they want is your money they have know clue how to handle customers, especially the service advisers. they dont know anything about cars. But the one that is the worst of all is the INDIAN GUY SITING ALL THE WAY AT THE END .THIS GUY has no idea what hes selling .
Inspection was only ten they charge 37.00 they told we sorry will credit u next u come went there again never credit me back
Brought my car in for airbag recall service. They broke my center console door and wouldnt admit their wrongdoing. What a shame...Dishonest people there.
Great service! Called this morning and was able to get appt for today.
They charged me extra $30 for tire rotation but they didnt rotate tires 😡😡😡
Had my car inspected. People here are friendly and professional. Waiting room was bright, airy, and CLEAN.
People in here is not helpful ,they tell you something and they do something else . They are fully liers. They mess up your vehicle and then blame it on customer .
Great service I took my car over there and I deal with Mr.Sunny Dalavai he’s amazing man so helpful and he explain the problem with my car very simple I recommend everyone looking to fix he’s car just go by star Toyota and ask about SUNNY he’s so helpful
Even you have appointment still you have to wait 3 hours for simple work
My hybrid battery need to be replaced under warranty, a guy name sunny at front desk take my car in for service, however he was acting very weird,at first he accused my I did something fishy so I can get battery replaced under warranty which I never did then he ask me to give some cash to his technician otherwise I will might not get my battery replaced under warranty , I have to left my car there so they can check And order hybrid battery,45 min later sunny call me that I need to replace this , I need to replace that, in short he was pushing me to do his best to make my bill big enough for whatever reason , so please please save your wallet & do not go to star Toyota at first place but if u go there avoid sunny at any cost , he will do best to make you pay extra , I can’t believe he ask me to give cash over the phone , ridiculous
Awesome. I like It Very Much. Customer Sitting Area was Awesome. Customer service was great. Happy. 👍👍👌👌
Just needed to get battery replaced on my fob. Would have to wait 1 week just to do this. Ridiculous
Great, professional and will always take my Toyota there for service. Thank Star
The guy who was over the counter was rude and not supposed to be there.
What a RIP off! Forget about signing up for their warranty plans since none of the stuff you go in there for turns out isnt covered under their warranty. Money well lost...
It took 4 hrs just for a regular oil change!
Don’t trust service center.I have 5 times free maintenance service.The last time I went to they told me it’s not free .Because it’s over 25000 miles.The reminder tell you that it’s time for maintenance at 25000 miles.And you gona drive there.How could we make it less than 25000 miles?It is bullshit.They just want to force you to renew the maintenance and make money.It is cheating customers
Cordial and friendly staff...comfortable waiting area with internet... Separate area with desks where one can remote into the office while waiting. Very very convenient.
My car needed a new tire light sensor and a couple days after I thought it was fixed it broke again. I keep having to go back to this place after I thought it was taken care of.
They do have shuttle bus, but only travel in queens. Cant go further. If you arent living in queens, should buy a Toyota somewhere else.
Great Knowledgeable Staff and cleanliness A+ ,in the age of a Pandemic the staff does all they can to keep each other safe
Always good to deal with Nelson!
The have almost dozen of employees walking around after almost 20 min standing on a line only one acknowledge me and try to help.
It took a while, but they kept me updated with their progress, and fixed the problems with my vehicle. Not much more I can ask.
Was very fast very professional technicians. They don’t offer courtesy car wash.
This is the only place who take care my car always. Nice and clean place.
Amazing service on my car. Wonderful guys and awesome pruices. Recommended.
Some of staff are amazing here but others are horrible. Espeically the lady in the front desk. She has an attitude issue
Bought a used Carolla with mismatched hubcaps. Was promised replacements. NEVER GOT THEM.
The Latin-looking staff is unkind, forcing services they dont need. If possible, do not use this service.
Hey are true thieves and fake mechanics I have been 28000 miles did not even recommend the cabio filter of the cabin and the engine I supposedly paid for the change of oil and engine did not even change it nor did they take the trouble to change the filter of the engine oil
The lady as service advisor was so rude to customer. I hate this area.
Good service usually but sometimes can get long time for replies.
To be honest, majority of service from the employees are bad. All the male employees I came in contact with had a bad attitude.
Louis was very helpful explaining different features of my car. Thank you Louis!
Nice guy, Jason. Clear my worries in a flash.Thank you.
Had an appointment &Took 3 hrs for just oil change.
I can’t stand the advisors here. I came in for just an inspection and they try to up-sell me on something I don’t want and didn’t ask for!!
Why is it so cold in here
Professional ,service 1A in whole Queens, always reliable No appointment No problemo👍
Terrible service center. Deceitful theives. I will never use them again. (the one star is cause they have a nice new building)
Friendly, good service, typical labor pricing for the area
Good glove
Sorry, for not having taken pictures, a very professional staff, I cant wait to go back!
A negative zero is the proper rating I should give this place.
Great service and feed back very fast.
Very friendly staff
Excellent service and not wasting your time. Given as promosed
Very rude Never go there again , even I have free 5 time service I would rather go other place to do maintain , employee very cocky
Another car the dealer had was blocking mine in, took them 20 min to find keys,
They always take at least 2.5 hours for an oil change :/
Very bad service. This is my advice do not buy a Toyota car.
Attitude over the phone!! TOOK AGES TO DO SMALL TINY JOB
Parts phone call service was the worst, there was a man who is being very rude talking very agreesive word and being someone the worst
Front desk chinese girl was terrible. Service attitude is too bad
Great service
Great customer service. Will definetely come back. Ask for John Muñoz.
Manager was on vacation, and nobody was left with appropriate authority. Stupid, and inconsiderate.
Total mechanical problems repair center especially Toyota models and services.
Great, fast, excellent customer service
Total reviews rating 3.1
199 Reviews for Star Toyota Service Center 2023:
Review №1
2022-02-18Made an appointment online and went in for a new rim and set of tires. Waited for 4 hours only to be told that they didn’t have the parts and had to order them for 5 days later. Was completely overcharged for parts and they tried to upsell me for $300 extra work. They scheduled an appointment for when they opened (7:15am) and then didn’t work on the car for almost 4 hours. When they finally worked on the car they tried to upsell me on an additional $600 dollars worth of unnecessary work. Could almost accept being overcharged if the customer service was good, but the customer service was completely awful. Will not return here for work except mandated recall free repairs.Update: Two days after we took the car home, we came out to 2 flat tires because the seals were done incorrectly. Had to take it somewhere else. Now, we won’t even go back for mandated recalls. If I could give this review 0 stars, I would.
Review №2
2022-02-01I had three cars from star Toyota! This is my third car’s second time regular maintenance. In the beginning the front line person is very nice said that need to wait about 1.5 hour. I sit in the waiting room for 2.5 hours and no body call me. I go to ask him. He checked, oh, your car has done just go to pick up your car. I said why you do not call me. He said that another person has called you. I showed them my phone that no call has received from them. And another person just do not care said I called you and then just ignore me. The phone number on the paper is wrong number. They did not say sorry and blame me why you yell? I said I have been waiting for 2.5 hours. He said oh, everybody here need to wait longtime not only you. And the first reception said your car has just done 5 minutes ago, why you still stand here? Go ! Pick up your car!! That is so so so rude. I go to check and the girl told me that my car has been done 1 hour ago. I hold the paper and ask the first reception why he said 5 minutes ago? he has nothing to say and just laugh and say ok, sorry, sorry, and then say something to his another co-worker and starting laughing so loud with his co-worker behind of me that make me feel so bad. What a bad service it is!!! What quality persons work for “Star Toyota” service. They think they can treat their customers whatever they want because they bought car from them and they have no choice and have to go to get service?!!! They have never think that their reputation will be going down down and down. At least my next car will not be from them and my recommendation will not be “Star Toyota “.
Review №3
2022-01-12Came there for the first time to have to have a recall done and wanted my check engine light looked at they quoted me $1600 to have it fixed so I Authorized the work to be done brought it back three times after that within two months cause they never fixed the problem originally clearly it was missed diagnosed and now there telling me I need a new engine that my head gasket is bad and this job would cost another 4 to $6000. I am very upset and disappointed And would not recommend this service dept to anyone there techs are not skilled and have no idea what there talking about complete rip-off
Review №4
2022-07-02Absolutely terrible customer service. They will mislead customers into thinking a problem is ‘easy to fix’ and provide false completion dates. In my case they continued to say my car would be ready soon and then I get a call and they say that suddenly the problem is so large and when I go pick up the car IT IS NO LONGER OPERABLE. The manager Alex is incredibly unprofessional and thinks it’s ok for employees to mislead customers and then expect the customer to pay a much greater bill. Alex himself admitted that the repair people ‘fried’ the system, yet I’m footing the bill for their error? Nothing about the key fob issue I had initially arrived with would lead me to think that in over a month the repair would leave me with a car that no longer functions. Yet this makes sense to the service team. I’ve since opened a claim with headquarters and would advise others take this approach if in a similar position.
Review №5
2022-04-26Guy on the desk delt me like I am a begger. Poor customer service skill. My mistake to enter in this building. I will never come again.For management, if they want to improve customer service please train them and if they have discrimination virus in their brain, please dont allow them to deal with people.
Review №6
2022-07-04Came in for an oil change, ask me to change my brake pads again after I got it changed last year, when I said “I just got it changed last year”, then he realized it and look awkward because they didn’t look at the record or it’s a routine they ask each customer to change parts when it’s in good condition!!! Never will come back!!
Review №7
2022-07-04Not honest, went for a simple inspection when my car was only 30,000 miles, making up problems of your car and quote $1000+, else will fail your inspection, went somewhere else and got it pass with no issue! Stay away!!!!!!!
Review №8
2022-01-03Andy is a gentlemen who helped me as much as he could to resolve the expensive issues with my car as well as explain every options at my disposal. He is direct with the issues and easy to work with and understand. Through Andy, I was able to get my car repaired and paid a lower upfront amount which did not hurt my account, made me happy, and leave with a piece a mind knowing my car was accurately repaired and safe to drive.
Review №9
2022-03-11They provided me quite good service, their wait time is reasonable and will not take your whole day, my wait was about 1hr 30 min which is a reasonable time for a full clearance and the staff if friendly over there would recommend.
Review №10
2020-07-24I went for a regular maintenance checkup today.All appeared to be good, until I got home and noticed this by my front driver wheel. This can happen at any service center, but mine happened here. Do yourself a favor and dont put yourself in my shoes; always, always, ALWAYS check your car before you drive off the lot.I would consider going to other Toyota service centers if possible.