Starbucks in Cedarhurst
Site: https://www.starbucks.com/store-...
- Monday:5:30AM–9PM
- Tuesday:5:30AM–9PM
- Wednesday:5:30AM–9PM
- Thursday:5:30AM–9PM
- Friday:5:30AM–9PM
- Saturday:5:30AM–9PM
- Sunday:5:30AM–9PM
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We went here twice while staying in Queens and both times our drinks were made incorrectly & staff was not friendly. I even saw one of them yell at an elderly man for picking up the wrong drink. However, it looked like they may have been understaffed so that could contribute, but I still would not visit for a third time!
Ordered Kiwi refresher and they ran out of kiwi and didnt even bother to tell me. Ended up with some cloudy looking watered down concoction which I didnt notice til I got home. I called and they didnt apologize for the inconvenience only to say they ran out of kiwi and that it should taste the same which it did not and no explanation as to why they didnt bother to tell me before I picked it up. They did not even offer to make it right. They grudgingly replaced it with a strawberry refresher which made me so upset I promptly gave it to a nearby homeless person. Unbelievable poor attitude and poor customer service. Thumbs down for this location in Cedarhurst
The wait here is always waaaaay too long. They are either chronically understaffed or just LAZY. It shouldnt take 36 minutes to wait on a drive thru line with only 5 cars in front of me. This is an ongoing issue. This location needs help. Other than that the drinks are great!
Honestly, this Starbucks used to be good a few years back and now it takes them forever just to make my drink. I’ve placed my order through Uber Eats many times and they’ve always come almost an hour late even though I live like 7-10 minutes away. Im not sure if its because of new management but its quite frankly annoying. It shouldnt take over an hour to get my beverages and food delivered especially if you are not handpicking the cherries for the coffee. Looks like theyre distracted or working like a sloth. Probably going to visit the other location in Hewlett or elsewhere. They need better staff and management.
They have an excellent variety of healthy snacks both vegetable snacks with avocado 🥑dip...excellent and a protein snack with hard boiled eggs, honey peanut butter, raisin muffin, cheese, grapes, a pack of salt, pepper and seeds/herbs plus a nice cold blended fruit drink. Awesome on the run but dined in yesterday!
Horrible service always a waiting long and they always have people who are young and don’t know what they are doing. It use to be great here but now it’s horrible I’m not sure who management is but it needs to change. The young guy who was tall I guess he was the manager for today at 7:30am 8/7/19 had a guy who didn’t know what he was doing on the cashier. The line started building and this cashier was with the same lady for about 10 mins. It was about 4 workers there or 5 and nobody took my order. The tall y’all didn’t even have a name tag who seemed like the manager. He was very rude and stand offish. I said this is crazy the wait is always long always. He said yup it is with an attitude. N still helped the cashier who didn’t know what he was doing instead of taking my order. They need a manager who is professional and knows what they are doing in that Starbucks. Too many young kids and unprofessional workers. Other Starbucks I go to greet you, they smile, they make you feel welcomed. This is the only Starbucks that doesn’t make you feel welcomed, not only is customer service bad but the wait time is horrible.
Horrible service order four drinks and was made incorrect and I went back and spoke to the barista and I got attitude from employees. So instead of urging with employees I just requested my money back. They obviously need trained on how to deal with customer. It’s not like we pay two dollars for their drinks but if i order something I want to enjoy my drink. I would not recommend this location. Pour customer service.
This is simply the most AWFUL Starbucks that Ive been to. They never get your order correct, even when you preorder through the app, or they dont make it correctly, or it comes half empty. There is not a time that I havent had a problem with this Starbucks. So much so, Ive had to call corporate on this specific location multiple times. The only reason I go back is one of convenience. I really wish they would do something to improve this particular location.
Very poor customer service and poorly made coffee. I had to have my drink remade and they still didnt make the drink well!!Plus... They dont take and put a name on your order. After your coffees made they place it on the counter with other orders so you dont know which coffee is yours. And... They dont notify you that your order is made.This location needs better management and to learn how to take & make coffee well.
I loved visiting this location. They got my drink right the first time, I asked for additional hazelnut syrup in my latte and the staff was willing to modify the drink & super polite. I even revisited to try a guava white tea lemonade and asked for an ice water as well, they were generous with the ice and water. Definitely one of the best locations I’ve been to :)
Only reason I still go here is because of A. the drive thru and B. it’s closer than the Hewlett location. Many times I’ve had to call starbucks customer service on this place . On many occasions I’ve either been given the wrong drink , or waited a very long time. I’ve never been able to leave in under 30 min , even with a mobile order during the middle of the day ( not even rush hour). So, if you’re going to come here , just make sure you got a LOTTA time .
I stopped by on my way to work and put in my order before arriving. The order was ready, but a fly had gotten into my drink before it was given to me. Im sure the warm weather and an open window to give the orders didnt help. Once I showed them, it was made over immediately and apologies were made.
I have to say this we are all humans, we make mistakes,its a way of life. The staff are well trained and very respectful. They messed up my coffee due to the fact they were busy(remember only human) and the second I said my order was not sastifactory he gave me a new coffee without a hesitation, apologized. Great coffee great staff.
I like it here sometimes only. I usually order espresso and a sandwich but on Saturdays or when the older manager is not there, they never get my order correctly. If I order 4 shots, they give me 1 shot. If I order 6 shots, they give me 2 shots. If I order a sandwich, they WON’T bother preparing the sandwich even though the starbucks place is empty and I ordered 20 mins early through app. Today they were doing nothing but chatting. I had to ask them for my sandwich and they did not know what I was talking about. But the order ticket was there ... 20 mins early.
This USED to be one of my favorite Starbucks to visit. Infact, I wrote a review 2 yrs ago saying how nice the staff was here but NOT ANYMORE. Issue #1- the music here is very loud, to the point that one has to repeat itself over and over for them to hear what youre saying. As if it isnt hard enough already speaking with your mask on, now you have to scream because the music is so loud that they cant hear you. Thats so irritating and unprofessional. Issue #2 - the staff is not the friendliest anymore. One would think that youre getting your order for free here considering how they get when you ask them a question about your order. Sad to say but I honestly dont recommend this place anymore. Its a shame because this place is very convenient, location wise.
Entered the store and there were 4 employees in a corner, having conversations while 1 employee was handling a customer, who was another employee. So as I stood there, was told it will be a few more minutes, again the 4 employees continued to sit there in conversation. After a few more minutes I was finally helped with my order. Not a happy camper to see the staff ignore a customer
Reached out to starbucks to see if they were interested in showing their appreciation to the nursing staff for nurses week and the manager there was so nasty and rude, stating they do not give handouts. Its good to see how some franchise show their appreciation for frontliners. Disappointing!!
This Starbucks has to be the slowest Starbucks I have ever visited. In addition, the customer service at the drive through is horrible, day after day. I visit this Starbucks most weekday mornings and everyday I wait 5 minutes or more at the drive through, every time. In addition, I say good morning and have a nice day to the woman at the window and get no response. Rather she just continues to have conversations with her coworkers. The manager at this location really needs to work with his staff on their customer service.
Drive thru was amazing they got everything I ordered in less than 5 minutesI ordered an ice grande caramel macchiato with breve, light ice. Warmed chocolate chip cookie and a chicken salad there was 3 cars in front of me and they managed to have my order ready and be out in less than 5 minutes, for now I will order from here. Really and they got my name right! 😍🤩♥️♥️
Service at this Starbucks is sub par. Additionally, they only have a few chairs for customer seating. Also, the store is usually a little dirty especially in the seating area. If you are looking to relax and sip a good coffee I recommend heading to another Starbucks in the Midtown area. There are many options in proximity.
Went in for a rice crispy treat only. Stood at the counter without being acknowledged for a good 2 minuets. When the lady finally came to the counter she flipped my treat over all weird on the counter, scanned it , told me the price.. handed my change and I told her to have a nice day and she completely ignored me and walked away. Im from out of state and I guess maybe im just used to people who are getting paid to provide customer service actually giving good customer service. A smile or a have a good one would have been nice. There wasnt even a line or anything. Oh well, will probably drive to one further away next time I want Starbucks. Hopefully they will be nice there.
This is probably the worst Starbucks I have ever been. When they close the store, the knocked heavily n the bathroom door to make the customer out like there is a fire outside. They didnt give warming before it close. They just came and said, we are closed, everyone has to leave. No customer is allowed to be inside of the store. Then a lady standing by the door and watch you pack and get out the store. Its amazing how is type of service can exist.
Im so annoyed. i used the drive thru. When I go to get my order, the drink I ordered was the wrong size so they had to remake it. I drive off look at my sandwich-its the wrong sandwich! The one I originally wanted they didnt have so I ordered a different one with chicken, which I dont even get-it is an egg sandwich! And they never give a receipt. I will not be going back.
1/5 starsNew staff has no idea what they are doing. Several times my order has been completely wrong.05/19/19 Update: Staff has become friendly again and no issues with orders09/24/21: Once again they have hired extremely rude staff that get orders incorrect and all of a sudden everything is out of stock. Imcompetence
After giving this Starbucks location 5 stars a while back i was forced to change it to 1 star. Over the last few month the service in this store has gone down big time. Staff and management have a terrible attitude and disrespect the customers in a big way. It can literally take 20 minutes to get your drink.****STAY AWAY FROM THIS STORE*****
The worst Starbucks I’ve ever been to... literally! I ordered an orange juice and breakfast sandwich and got extremely sick after! Worst experience I’ve ever had with the Starbucks brand. The staff is a complete mess! They are either gonna give you an attitude or get your order wrong! And Something about this whole place screams unclean!!!
When you complete a mobile order minutes before arrival, stand there for 10 minutes, a new customer walks in, places an order & receives their order before you do - there is something wrong with the management of the store. There needs to be a change in the way its run.
I stopped by for a bogo deal which my drink didnt taste anything like the mocha frappachinnos I normally get, tasted more like coffee/caramel 😠. The bathroom was disgusting, it had not been cleaned, no toilet paper or soap in the bathroom which was used by both men and women. There was only one sink and hand wash station right outside the bathroom which was used by everyone. I didnt think it was sanitary or clean. They should have separate bathrooms and have them checked, cleaned and stocked at all times. I wish I could get my money back if I could but I had to leave to run errands...not happy.
If I could give 0 starts I would! Extremely unprofessional and rude staff! Disrespectful and abisive to the customer! I’ve never encountered a Starbucks like that in my life. I’ve been a good customer to Starbucks for 11 years! There is no way I will ever go there again! It’s a shame to Starbucks company to have a store like that! I would not doubt that they spit in your coffee there as well. Shame, such a shame
I love the Caramel Ribbon Crunch frap. But how is it that every other time I walk into this Starbucks they dont have the stuff to make a drink. Even funnier, how is it that you have no plain bagels. Then the reason is because you were open since 5, you know your busy and plain bagels are in high demand, take out the bagels to let them thaw when you see your running low. Problem solved.
Very slow.. the section where u prepare your drink was worse than any public bathroom toilet. DISGUSTING!!! THEY NEED TO GET IT TOGETHER. HONESTLY. The guy filled up my coffee cup all the way and i ended up burning my hand when in went to open the cup to add my sugar. GET IT TOGETHER GUYS!!!
Easily the worst starbucks on the planet. Service is awful, they are rude, slow, dont know how to count change, and make fun of customers once they leave. The parking lot is impossible to navigate and there is no seating. They roll your eyes when you get a re-fill. AVOID AT ALL COSTS.
This location needs to change the staff or management. Staff is soooooo slow, not friendly at all, I was waiting on drive- thru for 10 minutes for coffee and when i came to get my order, to my question they told me with attitude that theyre computer had problems. No apology, and too rude on the top of it. Terrible staff.i GOP there on my way to work, but wish they had better service.
The young man at the counter has no clue on the products hes selling. I approached the count with a bag of Espresso Roast, I asked if he had any Komodo Dragon and Samatura, he was lost I repeated it a few more and he got a little attitude, then told me No we dont...I pushed the issue so he can ask someone else... They had it , just in another location which was actually directly in front of the young man, all he had to do was try to assist the customer.So, I picked up four bags and ask them to be ground for French Press, I then gave him a story of my last time buying 4 lbs and needed bthem ground for a French Press, only to later find our they werent ground as I asked...he got a little ticked.So, I had him ground a little of one just to see, their calbration is off, so I just took the one ground and three beaned.Now, if all that wasnt enough, he found the smallest bags and tried to squeeze three 1lbs bags of bean coffee when it was so obvious only 2 will fit, so I reqianother bag, 2lbs per bag and even had to request my $53 receipt!
Aways friendly staff the only reason I give them 4 stars over giving 5 is because were you place your order at the drive through is always disgusting and its not Starbucks fault its the customers that leave there trash there but maybe if they put a garbage can at either the beginning of the drive through or at the window it would alleviate this problem
Why did it take so long for Starbucks to open a location in South east Queens. We love coffee and thirst quenching tea, and vanilla bean frappe. I was so happy to be able to get my vanilla bean frappe without having to go to the city. So I thank Stabucks executives for finally giving us a chance. Jamaica avenue is undergoing a revitilization after nearly 25 years of urban decay. I myself am thrilled to be able to dine at Chipotle, Boston Market, Panda Express and Starbucks! Stick around for a while, the business is good and customers are happy!
May I just say that I am so over the whole Starbucks madness!! People it is JUST coffee, seriously. But, ironically enough...the staff get truly pissed when you go in and order a plain ole cup o joe... like it is truly beneath them to serve the staple cup of coffee, the very basic ingredient of their whole set-up (uh doyeee)...and Denise...you have likely encountered what I am about to describe:To the staff of Starbucks...listen up...when I am done ordering I will let you know. Please, do not interrupt what seems like my every syllable to ask me whether the last consonant uttered completes my order...really annoying. Please, dont do that. I feel like Im annoying you if I add anything else...bad for business
I have given this location multiple chances but they always disappoint. They constantly get drinks wrong and good luck trying to have it fixed they give you the worst look . Totally unprofessional. Sercive is always slow, I refuse to go back to this location again after this .STAY AWAY .
Total reviews rating 3.8
199 Reviews for Starbucks 2023:
Review №1
2022-03-18This place is HORRIBLE! they always mess up my order, staff is rude and unprofessional. I ordered a impossible breakfast sandwich and when I got to work I realized they gave me a completely different sandwich with BACON on it! The fact that the people working here cant get a simple task complete is mind blowing! DONT GO TO THIS LOACTION!!!!!!!!
Review №2
2022-06-30I like the new vibe under this new management, so engaging! Keep up the good work!
Review №3
2022-01-29Its located in a great location ,BUT the wait and customer service its horrible. Unfortunately, employees are unprofessional, unfriendly and rude. Not a very welcoming environment. I wish they would hire a whole different crew. Maybe then it would be better.
Review №4
2021-11-19Several times ordered Hot Venti White Chocolate Mocha. Once in a while they get it right. Several times end up with some white chocolate (?) warm milk.Have to order inside so you can taste what you get to see if it’s right.
Review №5
2022-05-25Great place to hang out except drive-through could be a really long
Review №6
2022-02-16Ordered my faves at this location today! Service was good & line wasn’t long at all!
Review №7
2022-06-28They make chocolate and the staff dont sey nothing wend is ready
Review №8
2021-06-09I use to love this location, now not so much they changed staff, and they never have any straws, the staff were great before never rude or nasty, I asked for a straw today and the girl seemed to be upset that I asked for one. Theyre starting to make the drinks sloppy no love in it at all, they also run out of supply quick. Can we get the good music back as well? They dont really play music anymore but when they do its trash.
Review №9
2022-02-28Serves sucks at this locations, to busy playing around in the back to get my order right and out in a timely manner! Do better!
Review №10
2021-08-30I was really disappointed. There were 3 young people who seemed totally without direction. Two older women who seem more into being bosses than caring that they are in a service industry. I felt cheated, this was totally opposite to Starbucks at 5th & 45th. Very turned off.