Delivery
Yes
Starbucks in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Great tea selection
Yes
Serves local specialty
Yes
Popular for
Breakfast
Yes
Solo dining
Yes
Good for working on laptop
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Happy-hour drinks
Yes
Prepared foods
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dessert
Yes
Amenities
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
LGBTQ+ friendly
Yes
Tourists
Yes
University students
Yes
Planning
Usually a wait
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 212-385-1104
Site: https://www.starbucks.com/store-...
Site: https://www.starbucks.com/store-...
Opening hours
- Monday:6:30AM–5:30PM
- Tuesday:6:30AM–5:30PM
- Wednesday:6:30AM–5:30PM
- Thursday:6:30AM–5:30PM
- Friday:6:30AM–5:30PM
- Saturday:Closed
- Sunday:Closed
Starbucks in other cities:
Comments (199)
Customer service sucks. They didnt have the ingredients for the drink I ordered but instead of informing me, she just made a whole different drink and slid it across the counter to me as if it was correct and walked to the back. When addressed, they acted like it was no big deal. And instead of it being offered to me, I had to tell them to make me something else. Staff needs some additional training.
A very nice Starbucks location, spacious and good coffee.
Quick service and comfy seats. There werent that many seats but most people were picking up to go orders. It was crowded when I went in but the line moved super fast. They had our order completed in no time. I didnt order any specialty drinks though. Just coffee and a scone. I think if you order specialty drinks it might be a longer wait.
Starbucks has good for and their espresso is also a very good price. This Starbucks has very slow service and is always really, really busy. The homeless used to go in here but I dont see them anymore.
My wife tried four different drinks, all of which they were out of the ingredients to make.I ordered a Carmel ribbon crunch, which is displayed on their menu board but apparently those are out of season now?Pretty poor service overall. I’d recommend one of the other 25 locations within walking distance over this one.
Great place to hold business meetings. Plenty of space downstairs and even more upstairs on second floor (most people reviewing here dont know theres a second floor). Plenty of electrical outlets (again, most people dont know the outlets are along the bottom of the long couches) and fast free WiFi. Three customer bathrooms downstairs on first floor. Staff super courteous, patient, and well trained.
Baddest Starbucks we went to. We had to wait for 20 mins to get half of our order, and than they forgot 2 coffees of our order. We went to a lot of Starbucks all over the world but never had such a bad experience with the employees and their supervisor
Fast to pay but Slow service for one cappuccino and very dirty space
I work upstairs so I have been to this store many times. Have to say I was disappointed every time. 1) the store is very inefficient of serving orders very slow and incorrect. For example, I asked for reduced fat turkey bacon with no cheese but ended up got the cheese one. 2) the flavor fall way under standard. My blonde flat white/latte taste like some mixture but just not what I ordered. Avoid by any chance
Awesome vintage looking Starbucks right opposite Century 21 Department store on 6th Avenue
Lots of seating, a very modern and decadent Starbucks. Service is above adequate but not exceptional. There is a spacious upstairs seating lounge. Close to Westfield, the Millennium Hilton Hotel and the other new World Trade buildings. Not a large selection of charging ports.
Starbucks is always good! I didnt give it a 5 just because they were slow. I get that its busy but the employees seemed like they didnt care if customers waited 15 minutes for a simple coffee. The guy they had running fraps was slow and voiced his opinion about not wanting to be there. Over all a good place. Order ahead on the app if you can.
Disgustingly dirty, very cold inside, absolutely no atmosphere. The public toilet in Bronx was way cleaner than the Starbucks toilet. The tables were sticking with something. Trash all over the place. It seems that in Europe Starbucks is able to keep up some sort of the standard but here in NY the places look really really bad.
Three guys just talking talking talking talking each other. One of them said also something to me, something I did not listen and I did not want to hear (stupid sentences, joking trying to be nice). In the meanwhile, my caramel macchiato was totally forgotten... when I told the girl “what happened to my coffee? I am here waiting 20 minutes now” she suddenly realized she had also a list of hot coffees to serve, not just cold ones...Totally disaster! Me and other clients very upset!Another girl found her name totally wrong (she was not able to understand that the were calling her.Girl before me received a wrong coffee and the employee simply said “I gave yours to a foreigner woman before”.Really crazy!
Huge Starbucks, located in a space that has been beautiful re-purposed!Makes you feel like your sipping coffee in an old school bank.During my visit, the staff is slow, underwhelming and robotic.this is one of those locations that good for groups and just off the beaten path.
The store itself is nice however the staff are unbelievably rude. I wait in line and as Im called up the guy behind the counter starts talking to a girl outside the line and get annoyed that i interrupted them. Afterwards when i walk away he starts saying stuff to the girl. I wait for my drink and they call everyone elses name besides mine. I had to wait as everyone else got their drink and had to ask for mine that was stashed behind the counter.
This is the worst Starbucks ever! We ordered triple caramel frappuccino which Ive had several times before and do know how it should taste like. Those frapps we got here were a disaster: caramel syrup and tons of ice, even hard to sip. If it was my first time of ordering the beverage, I would never go for it again! It was an icy mess not a delicious drink we came for.
Breakfast sandwich was a nice edition to my morning salted caramel latte. Definitely need to try it once. The barrista was a really nice guy who had a nice personality-hard to find many people like this who actually enjoy their job.
Consistently over a 10 minute wait for a mobile order. I go here to get something quick, definitely not for the coffee. May as well go somewhere that has good coffee!
Honestly this staff is a joke. I waited 15 minutes in line and there were only 3 people ahead of me to order. They simply joke around behind the bar and have no sense of urgency. Next time Ill walk 8 minutes down the block to the other Starbucks where they actually service their customers.
They do not know what ristretto is (??!), The service is horrible, you wait two queues to get coffee. The restrooms are dirty and moreover, once a guy was in the restroom before me and a girl from the staff knocked on the door and yelled at him that theres a line and he has to hurry - like..really???!
Horrible experience! The cashier had no idea what he was doing. I gave him cash and then he told me he cant take cash and that it has to be cards only. I order a trenta passion tea leamonade, he then never mentioned that at this particular store they NEVER carry leamonade!!!!!! When I went to grab my drink its just tea! There is only one reason why I grab this drink . Because of the leamonade! The brisita was not nice about it at all! She was like, sorry I cant help you!
This location is very slow when it comes to prepping drinks for your order. It might look like a fancy starbucks but the service is extremely slow! You can expect to wait anywhere from 15-20mins for your drink.
Starbucks near WTC great location opposite WTC museums and memorial. offers multiple seatings options including a lounge. But issues with bathroom not enough toilet papers and not very clean. Shopping options available
Saturday, july 7 2018 11:30am Barista does not know what heavy cream is and without asking uses half and half in drinks. When asked for more heavy cream he says we do not have heavy cream. Impossible!! Asked for shift mgr. Asked her if they have heavy cream. She opens fridge and pulls it out 3/4 full container of heavy cream. Meanwhile i am waiting for my plain bantam bagels. I get 2 onion bagels. No! I asked for plain. I got we are out of plain. So this Starbucks is terrible when it comes to customer service from shift mgr to barista... and Barista was training someone. Someone needs to re-train baristas, shift mgr has serious attitude. Made excuses fot lousy barista instead of just apoligizing and walking away.. she also needs to get out of the back and make her presence known. Maybe go get some bagels? It is NOT ok to lie to customers and substitue without asking them. Seems to me you are accustomed to taking advantage.
Since the redesign this location has gone downhill. Baristas seem much more interested in talking with each other than taking your order and many times there has been only one making drinks for this busy shop.
Look up! The ceiling is gorgeous! However this place gets very crowded and its not the cleanest Starbucks Ive seen to say the least - theres trash everywhere! Service is slow. Go somewhere else.
Great location by the subway. Always has good coffee and snacks. Staff are friendly. It gets really crowded in the mornings around 8am, and at the end of the day around 5pm.
Had a couple drinks and listened to Pat Martino and Larry Coryell with my beautiful girl. There was an emphasis on Brazilian music that night. Very entertaining. Will return again.
This is my favorite Starbucks! Early in the morning the ladies who work there are singing some times. They are very sweet and sing very well. I start the day happier.
Staff is extremely unpleasant, instead of taking your order they are on their phones laughing. Long wait for coffee and tea. The worst Starbucks experience in whole New York.
I tried to order coffee and was told they ran out of it at 09.30 hrs.. I asked how long I had to wait for it and they told me that they did not know.. So If went to spend my money around the corner. I am sure the owner had prefered different, the owner should teach a bit of customer service to the unmotivated emplyees.
Probably the worst Starbucks downtown. It seems like nobody cares and it takes way too long to get my coffee. This store does half 5h3 volume of the Staten Island Malls Starbucks and still cant handle the crowd. Theres 9 employees working right now and its slow as hell.
It said that its open, but all the doors are closed. How am I supposed to pick up my mobile order? Please change your hours, so people dont waste they time!
This is a huge Starbucks that is also very nice. The interior is spacious with two floors and a nice interior. However, know that this is not a Starbucks Reserve.
Its very crowded so its difficult to get a seat. The dramatic space could be nice, but its poorly lit and just feels like an unpleasant lobby rather than something cool.
Imagine the slowest service known to mankind. Now double it. That would be the speed at which you’d receive your beverage here on a good day. Go to any other location in the neighborhood.
Loved it really nice! Great coffee and great temperature. Definitely recommend going here
It will take at least 20 minutes to get a mobile order at this location. Even if it is just iced coffee. Just be warned if you are on a tight schedule.
Very roomy with great bathrooms. This Starbucks is outlet conscious so dont come here on low battery.
The slowest Starbucks Ive ever been to in any country.
WHEN I SAID NO ICE, I MEAN NO ICE AT ALL!!! JUST DONT ADD ICE. IF YOU PUT ICE IN AND STIR IT WITH THE DRINK, & COMPLAINT ABOUT ME WASTING YOUR DRINK, THIS IS SO LAME!!! YOU ARE JUST WASTING YOUR TIME. PLEASE FOLLOW THE DIRECTIONS!!! PEOPLE WORKING IN THIS BRANCH ARE DUMB & CHEAP AF!!! WHY IS IT SO HARD TO FOLLOW THE DIRECTIONS!!! AND GUYS, IF YOU ORDER A DRINK WITH NO ICE IN THIS BRANCH, THEY WILL ONLY FILL UP 50% OF THE CUP, SO MY VENTI DRINK EVENTUALLY BECAME A GRANDE DRINK BC ITS HALF EMPTY!!! AND THAT MEANS WHENEVER YOU ORDER AN ICE DRINK IN SB, HALF THE LIQUID IS MADE OF ICE. ONLY 50% OF THE DRINK CONTAINS THE ACTUAL JUICE/ TEA!!!
Good place to sit and nap but some cashiers/staff are not friendly. They are not good in costumer service and never give a smile.
The Oculus is the main attraction, followed by the shops. Feeling hungry? Stop by Eataly. Then enjoy the vast ground of World Trade Center.
The rudest employer ive ever met in a starbuks was here. He tried to return me 70$ ina a one-dollar bills and put them one beside other in the desk. Steven was his name.
Really nice Starbucks location. 2 levels. Later couches galore. Great place to have an impromptu meeting
Great Starbucks love the staff, I hate the s****y over privileged customers that give them a hard time
Great service n great coffee, need up grade on wash rooms.
Best Starbucks we had yet in Manhattan, comfortable seating , friendly staff, was a good break from the heat.
All the baristas seemed genuinely happy, chatty, and the nicest Ive encountered in NYC this week. Drink was spot on as well.
Love love love......as a South African we indulged.
Conveniently located near the 9/11 memorial. Good opening hours - after jet-lagged it was great to find a coffee place that opens early...
This is a cool location, shame you cant sit down and take it all in. Right next to WTC.
Google Maps and their website says they open at 5:30am. It’s 5:40am. They’re closed. Employees are inside straight chillin.
Terrible service. They looked bored and sleepy. The coffee (americano) was more like a water than a coffee. This is no real Starbucks really...
Slowest Starbucks I’ve ever been to. Waited 10+ minutes for a cold brew that should have already been made.
Great staff, good fast food and great coffee. Contested though.
More of the same. Why are you here when you can get real coffee for less at a bodega that tastes better.
Only Starbucks Ive seen with no plugs for power, and their WiFi kicks you out literally every 3 minutes.
Nice looking starbucks, but without a doubt the worst customer service ive ever had at one.
Good place to go charge your phone and catch something to eat
Nice place to sit and have a chat and enjoy the pumpkin loaf and green tea lemonade 😁
Customer service suks need improvement on it.Food and other stuffs are totaly ok
Too difficult light came on thus messed up my order...and i thought the American Starbucks would be the best..nit the poorest....
I can have Starbucks whole day. Although Im not a coffee person I love having few cold coffees here
A good coffee shop is a place that feels like a home away from your home,
Waited half an hour for my coffee, without getting an explanation when asking or even an apology.
This has to be the slowest Starbucks Ive ever been in. Be prepared to wait, even if theres no line.
It took 10 minutes to get a coffee at 10 a.m., and the place wasnt even that busy
Breakfast sandwich brilliant. Latte also tasty. Good staff.
It was very dirty, the staff was slow, and they were out of everything. We went somewhere else.
My favorite in NYC after shopping to century 21... just in front of the exit... very well refursbished.
None of the power outlets worked, the lines were lengthy, and my drink was not made correctly.
Excellent selection of food and drinks and very friendly staff
30mn to prepare the wrong order.... Worst Starbucks Ive been to
A little bitte Cold inside, but everything is very good!
Place is not that big, but no doubt on coffee. ;)
Can get very busy, otherwise good for a break and the free WiFi is always welcome.
Takes 30+ mins atleast every single time to get a coffee
Star bucks is amazing and starbucks crew is super amazing 100/100
I like that theres 2 floors, kind of hard to locate outlets though.
Waiting tooo long time and staffs attitude suck the worst Starbucks in New York
Service was good. The cashiers were friendly.
It is always same tasteful coffees served
Youre here because you want starbucks coffee. You will not be disappointed.
Its speedy for the flow of customers and tourists at this location
Its Starbuck*s. You know what to expect. This one fills the bill.
Love this location of Starbucks. Good service!
Pike roast is great
Its the same as any Starbucks; loud and they dont smile
Employees could be better, coffee is fine ☕
Great friendly staff. Free wi-fi!
Quick, fast service- and they also get the names wrong.
Asked for coffee with steam milk, charged me misto price.
Great place for iced green teas.
Nice Starbucks with 2 floors of seating
Terribly slow and always mess up the orders. avoid!
Coffee was a but disappointing and the queue was very slow
Great coffee, like any other Starbucks
Chris from Chicago is an excellent barista.
For a single expresso the waiting was more then 10 minutes
Nice large Starbucks. Check out the upstairs!!
Usually Starbucks as in all the world, good wifi
Convenient to Ground Zero...bathroom as well
Chai tea lattes are so good
Nice place to chill out for a few minutes.
Friendly staff, otherwise, its a generic Starbucks.
Great service and friendly staff
3tries till they finally make my order right.
Wireless charger available here on high table
The staff is terrific and very friendly.
In a busy area, theyre often a seat available
This is the slowest Starbucks in the observable universe!
It was closed before 8pm.. not good
Nice place, but a bit dark.
Im more Dunkin Donuts Fan
Always my favorite dirty chai
There’s two floor with a lot of seating.
Love the white hot chocolate.
Fast and friendly service as expected.
Always great coffee.
Was not very clean when we visited.
Great place excellent service
Always makes me happy.
Very crowded and too long a wait.
Good coffee, high pricing
Wonderful. Service was great 👍
Just wanted coffee. ..did the trick
Bitter coffeeCold storePoor quality
Its good place
Nice coffee as usual
Try the Sugar Plum and cheese danish
WOW my favorite place!!!
Wish it had more seating
A beautiful Starbucks in a fine location
I dont like coffee
Clean, friendly and fast.
Super fast service.
Not bad.
Nice spot
Nice starbucks near WTC.
Its ubiquitous and mediocre
Everything was good at Starbucks
Long wait and poor service.
A whole bunch of drinks to choose from!
No sockets, no clean, horrible
Fantastic staff here!
Nice place to drink coffee
Its a starbucks coffe shop
I LOVE STARBUCKS 😊😊😊😊😋😋☕
Starbucks is always great
Very slow service!
Cappuccinos very good
Its okay
Terrible Coffee. What the f.....
No restrooms here
Nice to grab a drink
Very slow service
The best one in NYC
Love it
Nice staff
Love it
Coffe
Excellent coffee
Love the sandwiches
Best coffee
Awesome coffee
Awesome
Nice
Great coffee
Standard coffee shop
Good place ...
Best coffee
Rude & slow
Huge and comfy
Friendly staff
Consistent coffee
Clean restrooms :)
Great
Tasty
Good
Messy
Shah
The worst !
Over priced
The usual stuff
Great location
Slow service
Regular Starbucks
Total reviews rating 3.8
199 Reviews for Starbucks 2023:
Review №1
2022-03-07While having a one long walk I was really in need for a Coffee break. A local bypassing lady was more than nice to really quickly direct me into this little wonderful location right around the corner from the place I was located at that time. Happily I have moved forward towards that corner and bypassed Golden Starbuck gates. Inside of this cafeteria I was welcomed properly and served really quickly. The leadership is great and makes you feel great. Place is clean and surprisingly from what I believe more explore as there is a 2nd floor which I didnt visit but must be nice, you feel really comfortable sitting there for a while and enjoying the best Coffee in the World. This needs to be underlined as well as it was really good and kept me strong for the rest of the day.. Strongly recommend this place to everyone.
Review №2
2019-06-12The staff are very nice and polite. They made me feel welcome. Its very busy in here and they try there hardest to serve u fast. The frappe was very great. I got a Carmel frappe with no coffee. Its a pretty decent size could be bigger. You order in one side and pickup in the other size. Not sure if they have bathrooms I went in real quick. It was alil messy they could have someone cleaning in the outside to maintain it in the day. I will come back here I like how they did my frappe.
Review №3
2018-02-02Very busy. Very slow. Very inefficient. After they take your money you wait for your just okay coffee and then you wait again for your food which inevitably theyre out of.Youd think theyd have some way of telling you they were out of the item youve paid for before making you wait 10 minutes. Now its back to the line to obtain your refund. What a waste of time.For such a huge and popular chain they need to do better!
Review №4
2019-08-13This is the most dirty Starbucks I have seen. Ironically it’s occupying one of the most iconic places in NY next to World Trade Center.- Took forever to make two drinks.- 1 barista working, 2 machines are not.- Pick Up table is sticky, dirty, and not wiped.- Self service table is dirty and not wiped.- All group tables are sticky and have garbage on them.- Individual tables also have garbage.
Review №5
2022-06-21Horrible customer service, Raf and Indie very slow and full of attitude!Waited 11 minutes for caramel macchiato
Review №6
2022-01-18Big Starbucks but unfortunately the floor was closed when I came
Review №7
2019-03-15Spacious modern interior,great location, friendly staff.
Review №8
2018-06-18My nitro cold brews orders been 1 hour, where’s my coffee?? Staff walking around not trying to help. No team work at all. Turns out it just needs changing.
Review №9
2022-05-28I was waiting 40 minutes for 1 coffe….
Review №10
2020-01-302-floor large Starbucks with lots of seats.