Starbucks in Rochester
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Rochester, Monroe County, New York, US
Site: https://www.starbucks.com/store-...
- Monday:5AM–10PM
- Tuesday:5AM–10PM
- Wednesday:5AM–10PM
- Thursday:5AM–10PM
- Friday:5AM–10PM
- Saturday:5:30AM–10PM
- Sunday:5:30AM–10PM
Starbucks in other cities:
What a hard-working, friendly group of people! This morning there were probably about 10 people working, a long drive-thru line and lots of people waiting inside. I dont think any one of them could have been working any faster, and were friendly to each other and the customers while doing it. Its a tough time to be in customer service and they rocked it :)
For the cashier(guy) this afternoon: Please seriously watch out your attitude to customers, thanks. Don’t make us regret of stopping by here. Geez!!! Some people just don’t understand how to speak to customers nicely.
Ordered a Venti Salted Mocha Almond Cold Foam cold brew, it was the Bomb with extra foan and double blended!!! They get it right just Righhht!!! ❤️❤️
The staff is so friendly and kind but IDenny basically saved my life. Thank you so much for going above and beyond. I can’t tell you how much I the kindness.
Great staff and very helpful overall. An awesome place to hangout.
I came here today 11/07/21 around 1:15pm and went through the drive through. The girl who took my order was very nice. When I got to the window there was a young man window and he did not open his mouth to speak not one time! I He just stuck the card reader out I paid and said thank you and nothing not one word from him! Very rude and just not a good look and he needs to fix that attitude and energy!
I used uber eats to get 2 drinks some chips and a bagel. One of the drinks lid wasnt secure and it was spilt all over the bag. It was double bagged and the drink split through BOTH BAGS. The only thing that survived the spillage was the chips💀💀
Do you like waiting 20 minutes for just ok coffee? Then this is the place.
Pretty standard Starbucks experience. Person who took the drive through order spoke very clearly, window operator was decently friendly. Food tasted great and was a nice temperature. Line was pretty long for some reason, but couldve just been the time of day.
The people who work here are beyond rude. They do not know how to treat their customers. I was continuously pushed to the back of the line because they “didn’t see me waiting” and then when I went to the counter so they COULD see me. A staff told me he wasn’t going to take my order and sent me to a staff member that couldn’t hear. I have nothing against deaf community however, he didn’t get my order right after telling him 3 times. I asked if someone else could take my order and I was told no. I asked to speak to a manager and I was told no again. I will never go to this location again. Never. I will tell everyone about this experience so I can continue to spread the word and suggest that more people do not go to this location.
Pretty good Starbucks but it’s so busy there’s just no way for them to keep up with the traffic at times. That’s why only four stars.
Love Starbucks! Thanks for my free coffee for my birthday!!!
Really impressed with the select. The employees are some of hardest workers Ive seen in a Starbucks, real professionals. I had a drink and a sandwich. They came out quick and perfect.
Can be a busy place but the employees are always quick as a whistle and very polite. They make you feel at home and its a wonderful place to get work done when the option is available.
Cant ever seem to get my latte right, Calkins is better
Came here today on my lunch, it was extremely busy in drive thru. So I decided to go inside, everyone was so polite and patient. I ordered a double smoked bacon sandwich and an iced caramel macchiato. Unfortunately the barista made me a hot caramel macchiato. He apologized and fixed the drink. I do understand mistakes happen so I wasnt upset because Ive worked in a cafe before. I really like the way that he handled the mistake and I do appreciate him making me a new one while it being busy.Thank you for the smiley face :)
A warm cup of coffee still in my hands, you guys made my morning better! Friendly and fast service, thats all what I wanted in the morning
Just like any other
Great & quick service. Baristas were friendly & prompt! Also great study environment after purchasing items (of course). I would recommend!
Always a great place for a coffee. Pumpkin scones are fantastic... Wish they were not just a seasonal offering.
Very expensive
Great service great staff....
Friendly crew. Good service
Great service, but please do something about your parking lot. There were almost, like, 17 accidents in the span of five minutes this morning, with people driving in all directions and squeezing in between other cars (the drive-through overflow completely blocks all cars from pulling out of their spots and folks trying to pull out of the drive-through after getting their food/drinks).
Cant say I am a fan of how they changed there new menu set up as they do not list all the flavors. Being someone who doesnt go very often doesnt know whats available there. Drinks are always good. They have fast service and offer to go orders via there app.Location is quite small.
Everything was fine, eventually. I was the only person in the store and there were four visible employees, but it still took a couple minutes before anyone waited on me. After that point, I got my order in good time and it was fine.
Great staff, small space
New experience for me. but so far great. And not as expensive as I thought.
Absolutely love this place! They know me so well and I know them as well, well at least the evening shift! Laura is my favorite. And her other co worker. He has dreads and they always treat me so well and always know who I am and what I want before I even say anything. Customer service is fantastic and so is the food and drinks!!! ♡
Employees are rude. I order the same drink at other Starbucks I go to all the time. At this store, my drink was made wrong (missing sweet cream which is only behind the counter) so I asked the employee if they could just add some cream into the drink and immediately got attitude. I didn’t ask for a new drink, I wasn’t rude, I just told them it’s supposed to have cream. I’m glad I don’t have to come back to this Starbucks location.
Its a Starbucks. You know what youre getting. The staff however is quite affable and funny. If you have an extra minute and make repeat visits theyll crack you up on days you needed it.Easy walking distance from Strong Hospital. Long skinny layout means lots of two-tops if you cant find a seat ask to share nearly everyone in their is a professional.
Convenient location with a clean and cozy feel. Staff was very friendly and they had decaf brewed which is hit or miss. Plenty of on street outdoor seating. Parking is tight but manageable. They have a banana stand! Amazing. Enjoyed my visit.
Busy location. I think if you pre-order its 5 stars. Customers are walking in grabbing their orders 30 seconds their out. At least 5 employees working. If you walk in to order (I was one of two customers) the wait is at least 10 min. I had to ask for my small coffee. No one bothered to ask if I wanted cream. Then the barista is almost annoyed that I ask for cream because I touched my cup. My egg wrap, there just seemed so much confusion where my sandwich is. I generally enjoy Starbucks and use it as a treat for myself.
Great stuff
A decent Starbucks. A little lacking for space, but solid staff, consistent drinks and food to other stores, some decent seating with outlet access if theyre not too busy and very convenient to Strong hospital, the University of Rochester and a number of shops. Lots of students and medical people pass through this location. Also, it has a drive-thru! Parking can be limited, but the farthest spots arent usually too far a walk to the door. This Starbucks is as good as any!
They are AMAZING...this girl staff at around 11.00 pm on June 30th 2019 gave me the Best Service experience of my life. U know how? She not only assisted me with my order, but also, helped me identify the US coins and i loved the way she delivered the sandwich. She held it with her both hands and we from Asia, India, feel blessed when someone gives something to others by holding with both hands, even if u can hold it with 1 hand. You know, it made me feel a bit more respected by Starbucks.. thanks young Starbucks Lady.. u made my day..
Good soup
Drinks were delicious and friendly service.
Best Starbucks around, the staff changes more often then Id like😄 but every new member of their team on long pond, is always so friendly and kind and so very fast. They train a lot of employees there, so it helps to be patient with them. Theyre very fast but theyre not the Flash. Its not their fault you overslept or got tied up in traffic and are running late for work. Especially when you have the ability to order your drink and pay through the app and decide when its to be ready, within reason of course.
I Go Afterwork around 8am a very nice young lady with colorful hair greets me with a smile at the window. With my Large Delisiousssss lol Berry Tea...I appreciate her kindness,her smile every morning especially getting off work.... 👍👍👍👍👍
It was gud they made a mistake they fix it
Starbucks is the only coffee place to consistently get my order correct. Never had a bad experience here.
Good location, lots of seating and outlets if you need to work off your laptop or charge your phone. Strong WiFi connection. Drive through service available and a large parking lot in the back of the building. Service is very fast and the staff were polite and professional.
This location is terrible. I order through the app to avoid waiting for my order to be prepared and yet always have to wait five to ten minutes or more for them to finish my order after I arrive. To add insult to injury, my order is frequently wrong including an occasion when the barista forgot to add coffee to two of the beverages. I will not be ordering from this location again.
Drinks were well made. Though i cant blame them for the poor building layout. Sitting infront of the bathrooms is kinda gross but they got other seats by the doors!
Starbucks was great. I wished they had more reusable cups available for the late afternoon crowd instead of just the morning crowd. I wanted a cup too.
Love this establishment. Even though my son works for this company I have loved them since I first had my first coffee drink from here. But my favorite drink is Very Berry Hibiscus Refresher with EXTRA BLACKBERRIES and it had to be TRENTA size.
Rude and unprofessional employees that need better training and respect for customers. I can always spend $6 + on a drink else where. Plenty to chose from in Rochester. Sasso and the spot just to name two.I only say this because when we contacted the manager he didn’t care his employee was rude and cracked my phone screen. Fine.Kindness goes a long way when actually practiced.
The majority of staff is very rude. And they do not have time to listen to the customer. They make rude comments about a customer while the customer is at the window.My love for Nitro cold brew coffee takes me to this place everyday and everyday I am dissatisfied and disappointed at the behavior of the staff.Starbucks! Please ask your staff to show empathy, it goes a long way.
Duh its fine!
The staff are friendly. I enjoy talking to them. Some customers are a bit much but otherwise a decent spot. Seating isnt the best though.
Consistent staff, friendly & knowledgeable. This is my most trusted location for questions about ingredients/allergies. Good drive thru, decent parking, outdoor seating available.
I’m not a coffee drinker, I enjoy chai lattes. The baristas greet me by name, are always friendly and make sure that my drink is perfect. I also enjoy meeting friends & colleagues at the Mt. Hope Starbucks - a great environment to catch up or get a bit of work done. (Also, I love their gluten free menu options!)
The staff was very friendly and everyone was moving quickly. My drink came out much quicker than Im used to. Nice work, Mt.Hope!
I went to college town Star Bucks in Rochester NY where asked for the new Green drink green drink” is made with black tea, matcha and coconut milk.Jun 30, 2016People.com › FoodI didnt get this drink. The microphone is so damn to hear that they put lemonade in my drink with out asking or telling me. What if I had alligies! I told the man at the window and he knew about the the problem because they been having problem.
This was my first time going to the mt hope location and the experience was horrible so ended up leaving and going to Tim Hortons. You guys dont have an entrance sign so it was confusing as to how to get to the drive thru and The drive thru is set up to where people that have already been served cant get out because the people waiting in line that havent been served yet block them in so I was being beeped at because of how its set up So I had to end up parking and going inside and the line was wrapped around to the door not to mention the drive thru was extremely long so clearly you guys need some more help at that location and the drive thru needs re done because its a huge inconvenience .
You could say that I have a slight addiction to Starbucks. I like the caramel macchiato. I get it multiple times a week. I know they are not local and we have some amazing local coffee shops around, but they are convenient and delicious. I very much appreciate the mobile app so I can order ahead and pick up without waiting in line. It really helps speed up my good mood in the morning.
The people who work here are so nice. The drinks & snacks are so tasty. Its a great place!
What can I say. Its great coffee cant be beaten. Nice place. The barrister seemed a bit new to it, but all in all a good experience
Standard Starbucks. People that are the staff are cool which makes a Starbucks good. They definitely are on point with the service.
Fast service great drinks
Love Starbucks I get my favorite drink every weekend
Fast service, following all protocols. Its the best.
Friendly staff that was very attentive to my order. They got just right.
Has a couple nice places to sit, but long and narrow. Has outside seating. Nice part of town, decent parking.
The drinks are made very consistently, and the staff is nice. I only take one star off because the drive-thru is painfully slow most of the time and its a bad setup to begin with because you cant line up to in the car as well that goes into where the main road is.
This location is odd shaped. The drive thru can get congested. However the staff is great and my order was perfect as usual.
This Starbucks locations has always done me justice theyre quick polite good conversation when they are able to
Love happy hour, great way for me to drop off a drink to my boyfriend when he is working
The latte I bought was ok, but when I opened the bag for my breakfast croissant the cheese was only on one side, and the sandwich was hard on one side like when you overheat a microwaved sandwich. The same thing happened the day before at the East Ridge location. For the price of these sandwiches I expect better from Starbucks.
Best breakfast sandwiches ever.
Love Starbucks! LOVE ordering ahead and being able to pick up without getting out of my car!
This is a very busy Starbucks but the staff is incredibly efficient and you get your drink and no time at all. Its a very pleasant atmosphere located in a beautiful college town.
I saw online that this location is open from 5am-11pm Monday through Saturday. I work in medicine so I have to be at work by 6am. I pulled up to the drive through of this location and saw someone inside the store but was completely ignored for about 5min. I decided to pull around and just go inside to check their hours. They were posted right next to their door confirming that they open at 5am. The male employee who I saw ignoring me at the drive through came to the door, opened it and turned the lights on. In the meantime another customer had pulled up to the drive through who he completely ignored for the 5min while the other employee working with him made my coffee. As I was leaving he finally put his headset on to take her order with no apologies for the wait. I’m sorry, I feel like it’s extremely strange that this franchise location posts hours that they open at 5am but the employees try their hardest to ignore customers hoping they leave and just don’t use the drive through until 5:30?? For a Starbucks located across from a major medical center you are in the wrong location if you don’t want to serve people early. I don’t get it lol. I’ll avoid this location in the future. Very sketchy experience which is something I never thought anyone could say about a Starbucks run haha.
A really good place to enjoy coffee and sandwiches. The atmosphere is relaxing, and the staff is nice.
They took forever to make my drink because only one person was doing drinks for both stations while other workers stood around talking and laughing. I was already there too long because they couldnt handle a simple return. I brought everything needed for it but it still was complicated. I ended up missing a appointment I had which was my fault but never imaged it would take more then 15min when no one was in line.
A nice Starbucks location with friendly staff and a drive through. It seems like the drive through can cause a little holdup inside sometimes when it gets real busy. So just keep that in mind hosting f you are waiting on a beverage.
The coffee is over-roasted like in all other Starbucks places. I went here because I had an appointment in the vicinity. Theres some comfortable work spaces.
The music choice can be better leave the rap music out its a coffee shop we want to relax not b e stressed by that music keep the music to rock or soft music
Great location in college town great service great staff great Starbucks
The worker who served me tried to tell me I couldn’t get a refill of iced tea after a purchase of the violet drink! Absolutely ridiculous!!!! I’ve been having issues the last few months with different workers at different Starbucks and feel like they need to reteach all the workers!!!
This is a nice Starbucks. Friendly service this night. Very helpful .
Everyone is so nice and it all came out really good
This Starbucks is just like any other Starbucks but, as others have mentioned, it has a drive thru! Super convenient! Service is always very quick when I order from here too.
One of their employees consistently failed to use contactless delivery in drive through during the covid pandemic
Very pleasant staff and quick food.
Small location but it is a good study spot and staff is friendly
Always a pleasure, with knowledgeable and personable/friendly servers. 😊
Always a great visit. The district manager picks out great managers for the area.
The worker, Holland, in this location is the rudest Ive ever encountered in a Starbucks and I go to A LOT of Starbucks. He embarrassed me in front of all the waiting customers. If I hadnt already paid I would have left without my drinks. He isnt a good representation of the Starbucks name.
Staff is helpful, but the pricing is a bit high. I recommend this place for great coffee!! ☕ 😀😀
Great brewed coffee,ok prices.display case glass was dirty but rest of the restaurant was in great shape.
Must wear mask at dr-thru... A little excessive
Quick and friendly service. Busy place. Too bad the outside chairs arent up yet.
Youve bee. To one youve been to them all. Best to research what ur in the mood or because the selection is crazy. But chill.
The drive through is a nice touch! Always very accommodating for non-dairy needs.
The best of the best 👍🏼 and the staff are amazingly nice ❤️❤️
Excellent customer service and a great location on Mt Hope across from the Hospital.
Amazing great service fast and friendly. Very spacious and alot of room definitely one of the better Starbucks
Nice store design. Very popular place for young & old.
Seating can be a little sparse at times, but super fun barista staff.
This is a smaller footprint store, bit have always had good service there with friendly staff!!
Great staff. Very friendly.
Small crowded. Like the one in Campus better. The one in the UoR is more conducive to meet with friends.
I was told the sandwich I ordered was scrambled egg. It turned out to be a whole fried egg. I specifically said I didnt like and didnt want any egg white. I went back to get a new sandwich. They made me a different sandwich with scrambled egg, BUT it was a less expensive sandwich. I HAD TO DEMAND. a refund of the difference. I shouldnt have had to ask for it at all. I should have been COMPLETELY REFUNDED, GIVEN A NEW SANDWICH, AND GIVEN AN APOLOGY WITH A $5 gift card. Im VERY DISAPPOINTED with this Starbucks!!!!
I was had some kinda purple dragon drink and I actually liked it
Best thing they open at 5 am
Coffee is pricey but good.
Always Great Customer Service, Excellent Drinks and Food. And my new favorite barista Dennis works here. Service with a Smile!
This location gets a little busy, being in College Town. The service was good and the drinks were made very well
If you have the time and money go to Starbucks, you will not regret it.
The location is perfect and the staff there is so friendly. Its on the smaller side so if you are going during a busy time you probably wont find a table.
Always great service here. A clean location with good parking too.
I mean its Starbucks do I really have to say anymore its awesome
This is the best Starbucks ever. Baristas are so fun and friendly!!
Its a Starbucks....always serves great coffee and beverages.
Busy but usually bright and on top of ball coffee bistro. Close to University of Rochester medical center.
A laid-back atmosphere, Speedy service and friendly staff!
I love starbucks, but could I PLEASE have a normal-sized straw?
Pretty messy inside. Staff was nice, coffee was good, food was overcooked.
My favorite coffee shop. I love Starbucks!!🤗❤️💋 love Starbucks
I stop at Starbucks occasionally for a coffee treat. Regardless of what Starbucks you stop at the drinks are always consistent, which I like because theyre not the cheapest. You get what you pay for here!
Good experience every time Ive gone. Starbucks coffee is still Starbucks coffee, though. If not for the employees, Id give it 2-3 stars.
A little small, but the service is fast and it is a great place to study.
Nice clean place though i still miss its older image
Coffee, scone, and knitting. A good way to pass the time.
Love the personable nature of the staff here. They work really hard to make each customer feel Special!!
I’ve been walking to this starbucks for a year with my dog. The first time I called to make sure it was ok to bring him (25lbs goldendoodle) and they said absolutely we love dogs here you just have to get your drink and sit outside! So nice because it would just be a stop on our walk. Today was different, got to the counter waited for 5 minutes even though no one was in line or waiting.....girl is talking to me about my order then looks at my dog and asks if it’s a service dog (ILLEGAL TO DO THAT) and then proceeds to tell me I can’t have my dog and need to leave immediately. HORRIBLE customer service. Told her i’ve been doing it for a year. Ya won’t be coming back to this location. SLOWEST and worst customer service even though they have 20 people working at all times.
Nice Starbucks to go to when your on the run, not the greatest place to settle in. Although nice outdoor seating in the summer.
Love that they are so nice and call you by name!
Excellant drinks~ Most employers are great!
Always a good cup, but their drive thru is terrible now. Dont know what changed...? Quicker to park, walk in and order.
Expensive and liberal...Good coffee
Delicious and clean. Very recommended
Very nice place to be with other people who you know
Cosy place with really hot food
Nice, powerful bathrooms after a tripple speedball espresso runs though ya like a freight train!
Always mashes my drinks perfect!!!
Quite busy but still good.
Good for college students. Staff are amazing.
Cheap imitation of a real coffee shop with ok product. feels processed and there are so many other local businesses doing a better job.
Always a splurge but never disappointing.
Good interior, clean lavatory, plenty of parking.
Nice place to just relax and enjoy your coffee
Its a decent starbucks, but this one has a drive through!
Great service. Love the shaken lemonade
Its Starbucks, pre-prepared food nicely warmed, coffee, tea, and fancy drinks they have. Some get pricey.
Did not have almond milk 😕
I come often, everyone is so friendly!
Location has later hours than most in the area. Perfect for that stop on the way back.
Good place to seat with friendly service
The store is not very big however near the university and college town. Convenient !
A bit noisy by the door. Staff were pleasant
I like how it is so welcoming. 🤗
Good service and good a regular starbucks should be
Marissa and Cassie are the best, they made my holiday!
Fast service and friendly staff.
I seen rats it was very uncomfortable an old man was staring at me roach in my mocha coffee I do not recommend
They gave my order to someone else, rude after it was addressed and took them 10 minutes to make me a Carmel frapachino and she just almost tossed it to me and said here after she said what are you waiting for with an attitude. My friend got her tea my order was given away.
The best part of this is definitely the drive thru. With small kids I need a drive thru if I want to get a cup of coffee! Thank you! Inside seating is not the most pivate but ok if you are working on a computer with headphones in.
Cafe mocha is delicous as always!!!
Nice place to sip tea and use wifi hotspot
Awsome service love their latte
Loved this Starbucks, nicely greeted us and was fast paced!
Its a fantastic place with great quick service
Cant ever go wrong with Starbucks !
Wish there was more seating but its a nice Starbucks
Friendly baristas. They know be by name
A sweet and confortable place to have a talk or read
Itll be great if they delivered !
Its a Starbucks, you know what youre going to get. The drive thru is poorly designed. If its at all busy, the waiting cars end up blocking the cars trying to exit.
Drink was perfect
Always very good service
Crackin up reading these comments, yall so pressed
Really really slow service. I’ve been sitting in line for almost 25 minutes for a mobile order.
Banana walnut bread and iced coffee with milk... Perfect
Not bad
This place holds a special place in the hearts of my wife and I. This was the first Starbucks wed go to, and just chat. Recent remodel fits the new Collegetown renovations.
Its Starbucks of course I loved it
Best coffee with best ambiance.
Wonderful place, they make the best coffee
Typical star bucks but with a little more seating than some.This one has a drive thru as well
Nice place to sit and meet friends
Great Starbucks with a super friendly staff.
This location seems to take extra long and has a higher chance of messing up the order
Food was cold and my drink was all ice after I said no Ice I told him the drink was incorrect he looked at me and said it looked fine and handed it back to me so I drove away and threw it all away when I got home 10$ waisted.
Pumpkin scone is delicious but everything is very expensive.
On main st great coffee
Pretty nice baristas, good coffee
Total reviews rating 4.2
199 Reviews for Starbucks 2023:
Review №1
2022-06-29Great location + fast service. Food couldn’t be better. Go Starbucks!!!
Review №2
2021-04-17This is definitely the best staff that theyve had in a long time. Actually felt welcomed
Review №3
2022-01-13The staff here is the best theyve had in ages! They really made me feel welcome and cared about.
Review №4
2022-02-12Hi it’s your friendly neighborhood nurse here! Unlike many of my coworkers, I’m not someone who regularly gets coffee every day but when I do want to splurge a little, my drink of choice is a grande Starbucks cold foam. This Starbucks in particular is conveniently the closest location to my home and school, and so it’s the one I go to the most in Rochester. Overall, the barista’s are friendly and I’ve never had a problem with my order. The only reason why I give it 4 stars is the wait time in the drive thru or in-person; I sometimes find myself waiting 10+ minutes to get my order. To be fair, I’ve noticed wait times are slower here in general compared to other cities in the country. I’ve also been to other Starbucks in Rochester and this one on Mount Hope is better than the others. Anyway, if you need your caffeine fix, it’s easy to recommend this place, just be prepared to wait. Also Starbucks if you are listening, if you can sell a cup of just the cold foam and nothing else, that’d be great!
Review №5
2022-01-18I love Starbucks top quality Ive always have a excellent experience every time I visit. Lemon loaf so good it melts in your mouth pumpkin cheesecake muffin warm up is so delicious 😋 medicine ball very powerful herbs especially good for when not feeling well...Majority of their cappuccinos are on point but my favorite which is seasonal is the strawberry funnel cake delicious!!!
Review №6
2022-05-13After a few months of closure, the interior renovation made this place look very nice!As of Now, the cafe is open until 8pm. After that this store is open only for drive-thru!!!
Review №7
2021-06-13Great Starbucks. Nitro machine was broken though. Kind staff. Fast service, clean bathroom.
Review №8
2022-06-21They always get our orders right and in good time
Review №9
2022-01-24This Starbucks always sells me coffee with too much ice this is a venti shaken expresso and I literally paid $6 for a cup of ice thank you I hate the Starbucks its the worst one around
Review №10
2022-01-10I had an uber eats delivered to me the bag was secure however the lid on one of the coffees was not, leading the rest of our order to be damaged. Imagine if I were picking up my coffee in store, what if I had gotten burned? Thats dangerous. Do better.