Outdoor seating
Yes
Starbucks in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
Service options
Kerbside pickup
Yes
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Great tea selection
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Solo dining
Yes
Good for working on laptop
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Prepared foods
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dessert
Yes
Amenities
Good for kids
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Cosy
Yes
Crowd
Groups
Yes
LGBTQ+ friendly
Yes
Tourists
Yes
University students
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 585-342-1460
Site: https://www.starbucks.com/store-...
Site: https://www.starbucks.com/store-...
Opening hours
- Monday:5:30AM–9PM
- Tuesday:5:30AM–9PM
- Wednesday:5:30AM–9PM
- Thursday:5:30AM–9PM
- Friday:5:30AM–9PM
- Saturday:5:30AM–9PM
- Sunday:5:30AM–9PM
Starbucks in other cities:
Comments (199)
OMG it was awesome. I enjoyed my strawberry creme. It was deliche.
Starbucks should be the training spot for all drive thru window people. ( Im your old friend, Ill tell you the menu, Ill tell you how Ill make it special just for you, Ill show you that your looking out for the invierment, and Ill let you know your going to have a great day all within two minutes.
My review here is ALL ABOUT THE STAFF. Ive been in several Starbucks of late, and at one place we ordered a coconut milk latte where the kids obviously were new-- we got a hot glass of coconut milk. But not at the East Ridge Location-- these folks were incredibly personable, kind and full of smiles. They knew what they were doing, made good recommendations, and just made my day a little brighter for the brief conversation.I worked as a Barista for a year when I was young, and my family was considering opening a coffee shop, and for me, its about a good, strong cup of coffee served with a friendly smile and a bit of chit chat. This Starbucks does it right. Im not often over on this side of the city, but when I am, Ill go the extra mile to stop here for my afternoon cuppa joe!
My go to place! Today a young woman named Rebecca helped my mom and I in the drive thru, her customer service skills are amazing and made sure we got exactly what we asked for, as my mom and I were having a difficult day she definitely brought smiles to our faces! Rebecca saved our day, definitely will be coming back!
Mediocre service. Its about what youd expect from a Rochester Starbucks. No one us really friendly bit ther not indifferent either. I prefer the drivethrue.
The baristas need to slow down and read the drink labels. I came around 6pm tonight to get a decaffeinated beverage and low and behold it ended up being caffeinated. This might not be an issue for some, but my body does not handle caffeine well. I get that mistakes happen, but for some these mistakes can be dangerous. If you can’t make the drink decaf for whatever reason, just say so so I can order something else.
We found gifts and drinks all in one! The employees appeared to move efficiently and effectively. Merry Christmas!
This location has the best costumer service out of any Starbucks Ive been to. I was looking to order a blonde roast, but unfortunately Starbucks stops brewing this roast at a certain time of day. Instead the gentleman gave me a few other similar options that were comparable and helped me make a decision. On top of the gentleman being so helpful, once I got to the window the young lady was very friendly and have me a very nice compliment. I could tell everyone was working together to get orders out fast since this is such a busy location. All in all most Starbucks employees are friendly but this location was great.
I usually love coming to this Starbucks, but today I had the worst experience starting with the horrible costumer service. My friend wanted their biggest drink but the staff response was “are you sure u want that it’s a little big for u”. Then I got the wrong sandwich and the lady snagged it right out of my hand without me finishing what I had to say. I received the wrong sandwich again with attitude. So very disappointed. Unacceptable.
Jamey helped us order exactly what we wanted . Weve never been to a Starbucks before. Now , its our new place !
I usually dont visit Starbucks often, but a friend gave me a gift card for my birthday and I was excited. It took a little while to be acknowledged and when I asked how to use the birthday email the young lady was less than friendly. There were 4 ? Working and once I placed my order the wait wasnt long but the customer service was not what I expected. The young lady that handed me my order when ready, was polite. The spinach wrap and mocha frap were great. Just seemed like everyone was tired or not having a good morning.
The staff here are extremely friendly and helpful. Specifically the shift supervisor in the morning went above and beyond to assist me and assure my safety. I will ALWAYS recommend this branch of Starbucks!
Drive thu line move fast even tho it was a long line and real good costumer service..
Usually service is good and coffee outstanding but this time the service was very poor, my daughter who wasnt quite sure how to order or what was made very uncomfortable, I asked for Blonde( which is Veranda now) and was corrected harshly( i knew already but forgot)and was told it would have to be brewed which was fine but i felt like it was a bother, then when i did get my coffee IT WAS THE WORST!!! It was so STRONG couldnt even drink it. Will i give them another chance yes but 1st impressions linger!!
Ordered 2 frozen Oreo coffee drinks (not sure exactly what theyre called), but delicious! Both my son and I enjoyed them and will be sure to order again.
Would like to have 1/2 the money my daughter n granddaughter spend there
The only Starbucks I go to Thank you all for always making my coffee!!! The employees are Amazing theyre always greeting me!!!
Great place to go if you want to pay $7 for a pinini that is wet on one side when its served to you
Looks like they received new label system and the orders were coming out of order or they were missing. There was so many orders no one was picking up at the same time people were waiting for their orders very long till they started asking people what they ordered. People working there seemed super nice but I think in this situation a manager should have made decision to do old fashion way, write on the paper , serve people in order. I waited for my pink drink almost 45 min.
The staff at this starbucks are impeccable. They got their job covered well, and theyre all so genuinely kind !They pay great Attention to the little things and Ive never had a messed up order.
Always a friendly face when picking up my mobile order in the morning. Fast courteous service when not placing a mobile order. Nothing against the staff or the establishment but the folks that use the drive through tend to forget they are in a parking lot and they place their car smack in the middle of a lane blocking through traffic and then look at you as if you are doing something wrong when you try to get by them. To management, maybe look into some drive through lane markers for people that have no common sense to follow.Thanks for the fabulous coffee and service though.
Great Starbucks but even at 7am they are always out of caramel drizzle which is a little frustrating especially when you’ve been waiting on like forever. Has happened to me multiple times maybe they should check inventory more often.
I am a daily Starbucks customer. I use this location on occasion when Im in the area. My drink was delicious. My service on the other hand was horrible. Two woman stood at the window not sure if maybe someone was learning or new. I barely got a hello I got no smile and just a cold shoulder. The drink was food but the service was horrible I do not plan on returning.
Always a pleasure. Staff is always pleasant and willing to help. I only drink tea from Starbucks (hot and cold) and it is always great. Only once did I have an issue and they fixed it immediately. Will always recommend.
Just had the best interaction with Chris through Drive up. Extremely friendly and it took time out of it that busy day to make me feel awesome. He has a five star personality and I wish would take my order every single time!
Consistently polite and accurate….even before the sun is shining! Keep up the great work!
I get the white chocolate mocha with caramel drizzle & they didnt put it in....I get frustrated when I pay for some thing and dont get it.
This morning my order was incorrect at a different Starbucks and I went inside this one to see if I could get my drink remade. A guy named Chip helped me out and didnt hesitate in making me a new one, as well as making my day! Also another guy named Theo assisted with some charm and a smile. Thanks guys!!
I went to this Starbucks for the first time about a week ago and ordered a mocha latte and there was a small mistake and I called the restaurant the manager offered me a free drink of any kind. I got my drink the next day and the staff is always super nice and friendly. I will be going back here soon.
The store was remodeled s while ago and is more efficient, staff are friendly and helpful.Again no pride decorations like they had last year
Always great coffee at a safe establishment. The police show up at times to also enjoy the coffee. I like this, support the police, and as a result well be coming back for another cup. There are also great and thoughtful baristas at this location.
Worst service again at the Irondequoit Starbucks. I frequent Starbucks at least 3 times a week. Normally this Starbucks is very good but today was an exception. The attitude I received was unbelievable. It was as though I was bothering them. Im sorry Im a person of color but that doesnt give the majority white employees that were there today an excuse to treat me like a second class citizen. Ill be frequenting other Starbucks from here on out. Oh, and to the Yenta with the attitude hopefully youll find a career in your new move See You Next Wednesday. Ill be contacting Starbucks corporate.
Gosh! It was only the second time I had ever been to a Starbucks and I felt so welcomed. The woman Mary was so nice and was sure to conversate with me while I waited. I cant find my recipet but the girl who took my order helped me navigate the menu! Shes was super nice and also relatable. She had red hair! I will definitely come back
The barista chip at this Starbucks, was so extremely kind too remake mine and my boyfriends drinks we ordered on mobile. My boyfriend didn’t realize this morning how badly it had snowed and it took him 45 mins too just get out the drive way. When he arrived at the Starbucks, he was greeted kindly and Chip offered too remake the whole order. Genuinely good service and a made a great start to our morning. Thank you for your kindness and excellent service!!
Always great service and correct orders at this store!!
Im not a big Starbucks fan but we had a meeting there and this place is great for a meet with family and or friends. They have a large table for your group or plenty of smaller tables to accommodate your party size. People were i and out of this place most of the afternoon when I was there ... it was very busy.
Family style run independent business that grew from a tiny little cafe next door to what is now. This is my # 1 daytime nutrition stop. Everything I have eaten there is healthy, fresh, good for me and tastes good into the bargain. The smoothies are the best value in town starting at approximately $5.
Last two nights theyve had my order incorrect and drive thru took longer than expected. Threw away a drink cause it had coffee in it and spoke of it tonight. Not one mention of a refund or a drink to replace the mishap. Poor customer service! Also dont like they dont acknowledge you at the window until your order is finished.
Said it opened at 5:30 AM, with that opening time recently updated 4 weeks ago. Yet when we arrived and waited 10 min they still had not opened. Extremely disappointing. We have been loyal customers for years.
Goodman/Ridge location used to be a fav stop, until a shift in workers/management. Wait time is longer and occasionally orders not made correct. It has taken at times over 15min after the mobile order 15 min time for just an Americano (espresso and water). Drivethru is ridiculous. If it has a semi long line, expect to be there at least 25 min or longer.Compared to other locations in the area, this is the slowest. Some have tighter parking lots and are more efficient with their drive through and wait time. If you have the time to wait and love this location and the staff, great. If you are in the morning rush, either make time or choose a different Starbucks.
I had a Salted Caramel Frappe. I love the cruchy Satly bits in it. But honestly it just tasted like really sugary milk with a hint of coffee. It seemed as though, if I were to get a boost of energy from it , it would be because of the sugar high. Lol but overall its a very clean place fully staff, there friendly and professional. My other con is there parking lot set up which is terrible. But probably wont spend almost $5 on sugary milk again.
I ordered online, when i got to the store i found two of my drinks on the counter ledge with one of my drinks having just the sauce in it, so i called the barista to adress it. She said they were out of the sauce and turned right around instead of adressing it, ok they maybe busy. I handed the other drink to my significant other and headed back to wait to be helped. Gave up went to the front and asked for help, the dude was friendly! Got my drink and it tatsted like it was just milk.... ok bad drink thats fine. So i headed back to my table with my significant other, and he said he cant taste the 2 shots or anything in a frappuccino.. i worked at Starbucks before i get it but this is scrapping the bottom of the barrel i was really disappointed and even tho there old staff was good i dont think i can go there again. Not recommended
Absolutely charming decor. Quick, efficient, quality service with a very busy customer base. Clean, easy access , no steps in front of building. Lots of handicap parking spots. Spacious seating, very clean and classy.
Love this location! Always greeted with a smile and they provide very prompt service even at the busiest times! They don’t make me feel weird with my special requests and always make my drink right! Thank you all!
Ordered drink too early not realize how bad I was snowed in, took me 30 minutes and when I came to grab my order Chip realized how late I was and without hesitation remake my whole order so it was fresh and good to eat. Thank you chip and irondequoit Starbucks for excellent customer service and dedication.
Very busy store and guys are doing great work since now they have to deal with app order as well very little time to clean store and look for if anything else, but I just noticed that you guys hired more people so I can tell that everything is getting better now . Great Tim work 👍. Regular customer since first Starbucks location ridge Rd Culver Rd....
I usually like their drinks, but today 2 of the 3 drinks in our order were messed up. One of them was entirely wrong and the other had ice in it and was ordered with no ice. We called and they offered a refund but they said we would have to go back to the store to get the refund.
Staff is amazing, I go there almost daily to work (business owner) and get away from my facilities... and Im sure theyre bored of me getting the same thing every day though they always have it ready to go. Only recommendation is be choosy when you go, though the employees are awesome, its definitely not easy getting work done there around some of the regular groups who will socialize mid afternoon or evening. They can be rather loud and inconsiderate. 60% of the time, coffee shop vibe, soft music and the whole deal... sayyyy 130-4, high school cafeteria you can hear over your headphones on full blast.
I was reminded why I do not got to Starbucks. It was a busy morning and I understand that. What I do not understand is people ordering hot drinks and getting them before me. 2 people ordered after me. I said something, then the barista purposely did not make my drink for 4 more drinks. Yep great service. #neveragain
Quite possibly the worst Starbucks in the Rochester area. Very slow, store runs out of things they give you store credit instead of giving your money back. Will not ever be back.
It is not the smiley/friendly Starbucks that I can say. I dont know but I have worked in customer service before and you have to smile! Smiling gives some good energy. Fake it, then it will make you feel better. Because people looking at you will also smile..But this is the only Starbucks that I go to since it is close by and I can work here when the library is closed. I have no complaints aside from the smiling. Nothing special here..
Great customer service, makes my drinks amazing, except if i ask for extra ice they put lite ice for some reason
The white hot chocolate was very delicious. Good enough for me to consider stopping to get one again. I tried the sou vide (hoping the spelling is right on that) egg whites with spinach and red peppers. They were excellent. I met a friend there that i haveny seen in over a year. We sat there talking for 3 hours and didnt feel rushed or unwelcome at all.
An employee with a nose ring there doesnt know how to use the register. Another employee tried to help but they still couldnt figure it out. No customers and she took 10 min to figure out how to press one button. I walked out. I tried to give them another chance but it was also a fail. I asked for my drink with cream instead of milk, please tell me why they put both cream and milk causing the cream to clump. And when I asked them to remake it their excuse was that the drink came with milk, have they no knowledge of substitutes??at this Starbucks? Then I thought ok if substituting cream is too difficult of a concept let me ask for the remake just with milk, then they forgot the drink had syrup! 😂I swear a brain is needed to make drinks
The service is solid and efficient at this location. The workers for the most part have great attitudes that improves that overall experience and maintain an acceptable amount of accuracy and cleanliness considering its still a fast food restaurant.
By far my favorite Starbucks location in the area! Everyone there is awesome, but especially Dan. He is always a delight! He offers incredible customer service every visit!
Love the staff at this location, its often busy but our drinks are always correct and delicious.
I usually get quick good service. Star Bucks never harasses customers and they are always welcoming. Star Bucksis not a racist organization and promotes diversity and racail integration. I like them very much. The problem in Philadelphia is isolated .
Go thru here a few times a week. The male employees are pleasant enough but the morning females always seem unfriendly and put off. This morning she even cut me off during an interaction, no smile, no good morning. As the first interaction with people in the morning, you want it to be friendly. It sets the tone for the day.
Look up the jack skellington Frappuccino on Google
It doesnt matter how complicated my daughters drink orders are, they always get it right.Kudos to the folks working at the Irondequoit ⭐🦌s...keep up the solid work.
I had to try the new white chocolate drink and I absolutely love it and the service at the location im not a huge starbucks fan but they are wonderful people at this location and the drink was awsome as well
Looking for an amazing decaf...this is what you want! I ordered the americano, it was excellent. Whole bodied flavor and affordable. I went back and bought a pound of the whole bean decaf espresso and had it fresh ground.
Clean place very nice staff.
Oh yeah that’s why I’m trying to make a new one
Its Decent coffee with some bad manners! Lately I have spent my evenings there doing my work on my laptop. Last two evenings the staff were not friendly. A gentle reminder that the store would close would have sufficed. One of there employee kept banging each chair on the bar as I worked and had 45mins till closing. I was the only person on the bar. He continued thrashing others pieces of furniture around me.
Great 😊 placeNice people too
Power was out in the store.
Popped in here a week or two before Christmas. Coffee did not taste fresh. Tasted as if it had been brewed hours ago. Employees were friendly but seemed as if they could use better direction and guidance behind the scenes. Perhaps they are too comfortable being left to their own initiative sort of thing. Also, to be frank, I got the impression that the pretty girls get away with doing less than everyone else. I know that seems like an obscure observation but Im speaking from the position of someone that understands the impact of social dynamics in the workplace as it relates to distribution of labor. Final thought: sagging your pants is not appropriate at work. Nobody wants to see what color underwear youre wearing.
Coffee day and didnt offer new potential customer a free sample of the companies coffee even if i had to purchase something. The cheese danish was great.
Waited in the Drive-Thru for 5 minutes only to be told they were closing an hour early and wouldnt serve me. Just wanted a black iced coffee but the worker wouldnt even talk to me. Wont be back. Ill be going to the Dunkin Donuts just down the road.
Drove 6hrs up here for a friends bridal shower, and went to this Starbucks twice. First time was drive thru with no one else in line, INCREDIBLE service (and my espresso shots werent dead!) Second time was in the store, and the barista stopped to ask me something to make sure my drink was perfect for me. (Gentleman at the register also suggested good flavor pairings for my beverage) Wish I lived near this Starbucks, its on-par with the one I work at haha :)
I have been coming to this Starbucks since i started working at supercuts in the plaza never had any problem until now. There is no customer service. They just look at you no warm welcome, they dont ask for your name ver unhappy
I ordered the Salted Carmel Mocha frappuccino this morning when I got my drink order they gave me a hot salted caramel mocha. I wished I went to Dunkin.
Super friendly and for the most part pretty quick, however something needs to be done with the drive through. Ever since RRH opened, cars line up for the drive thru across the parking lot. I have had irate people almost hit my car a few times to cut in front of me while I was patiently waiting in the CORRECT drive through area. I would strongly suggest putting arrows up in the drive thru, this may clear the chaos in the morning.
Its a Starbucks. Plenty of seating inside. Ample power outliers for charging devices while you work. That also have a driver through at this location. Service has always been fast and friendly!
Welcoming staff and quick service. Coffee was hot and fresh. Dining area has good amount of seating and lots of windows. Delighted to patronize this location
If you are a professional coffee drinker, dont choose this one! The girl was so annoyed with my 2 questions and made me feel so dumb I took a chance and ordered something I didnt know. Poor customer service skills. Im not too happy!
I have decided to give this location a second chance since my last experience was really horrible and really sucked monkey balls. I ordered a green tea lemonade sweetened venti which was once again made wrong lol. They remade it once again and they also didnt make the coffee I ordered right as well. For me coming in at a time that wasnt so busy big middle finger up to you Starbucks Im done with this location. Targets location makes you look pathetic and weak haaaa lol.
Excellent. Prices r a little steep. And help needs to vacuum floors not sweep while people are at tables. All the dust and debris goes airborne and is very unpleasant.
Only one of the staff was friendly and seemed to know what was going on. Girl working put down my drink without announcing it or calling my name leading to confusion. Would have been a one star review if the Gentleman hadnt been so friendly. Expected more from a Starbucks.
Credit card machine was broken. Not told until after order. No apology. No offer to run it thru at the drive thru machine. Just a go away look. Will not return. Garbage employee.
Very slow service in comparison to other locations. Im not sure if theyre always understaffed or whatever their issue is. Whether in store or drive through. Very time-consuming, prepare to be late if youre rushing to get somewhere
I Love there coffee and I Love how they treat me like I am important!! Great Customer Service Skills
Slowest Starbucks drive-thru service Ive ever had. But, my drink and food were made correctly and the staff were nice and friendly.
I love this location! Theyre always so quick and kind and the drinks come out perfect every time!
While Starbucks can be pricey, you’re guaranteed to have your drink made the correct way unlike other well known coffee shops
Not quick which is fine with me because my order will be right everytime. Nice and friendly staff.
My daughter took me for the first time. A little to pricey the coffee and sandwiches were very fresh.
Normally a good spot, 10am the bathrooms are out of hand soap, toilet paper, and seat covers. Trash on the floors. So how ate the employees washing thier hands??? Get it together Starbucks.
Pretty typical Rochester Starbucks location. Good baristas and easy parking. Its pretty busy but there is almost always seating available.
The girl who made my drink put it down without calling it out and continued making drinks until I had to walk up and ask her if this was my drink. She smelled it, said yes, hands the drink to me, and laughs as she walks away. Always very poor customer service and rude employees. If I ever want starbucks, I go to the one in Target right across the street...
I love the drink n the snacks a little pricey.
This is the worst Starbucks in the area. Their customer service is so lacking. Today I walked out after waiting for service and the staff being too busy leaning against counters and getting themselves drinks and playing on their phones to take my order.
The service was great. They were very accommodating. my problem was that they didnt have any cheeseless sandwiches were they would have gotten five stars.
Great place friendly staff nice coffee, but doesnt always tastes the same thats because the cream and sugar are not measured they just do it the old fashioned way scoop out
Comfortable in a very nice place
I usually like to have drinks I recommend the caramel salted mocha and pumpkin spice I (I drunk all mine so i cant show yall any pics)
Worst Starbucks staff in Rochester. I order a tall americano with cream and they send me on my way with a tall black coffee. Its happend several times.
Starbucks is great! Its my favorite coffee shop. They have the best lattes
This starbucks brings thier A game everytime !! Fast as humanly possible (always busy) , polite and accomadating!! They always go the extra mile !! One of my favorite in rochester .
My frappuccino was excellent and I was able to customize to my preferences. Took a star off because I think it is very expensive.
Best thing about here is that the wifi is very good.The coffee is average like most other Starbucks. Their treats are overpriced and really small.
Great turkey and basil sandwiches, but scones are too much like cake. Of course, great coffee always!
Even if its a bit pricey Starbucks is always good.
When I was stung by a wasp they took such good care of me. It was incredible, and me me feel a lot better.
Vanilla Chi with Oat MilkRegular coffee.In and out, great customer service!
Tasty drinks made to order with friendly baristas and attention to detail. Too bad you have to pay so much for that kind of quality.
Fast and nice service
There have been alot of new ppl and they have been messing up in making the drinks the right way!! Not good at all especially when your paying almost $6 for a drink!!
Nice place. A little loud behind the counter from the machinery and food prep. But that was not a major concern. Nice selection of products.
Its a Starbucks. They get four stars from me because the workers always seem happy and are quite friendly, otherwise it would be three.
My favorite coffee shop
Love the friendly staff! Great coffee although pricey. Delicious maple pecan muffin.
Coffe was good, but staff was unfriendly and concentrating on their personal conversations rather then making orders. Took 20 min to get through the drive thru.
Always neat to see the improvements made to every store. Has a clover machine and eventually will have nitro. Sweet!
The staff is always so friendly here! Favorite Starbucks around.
Did not visit. Was next door
Absolutely charming service from the woman at the window as always. 🙂
Always a pleasure. Great meeting spot. Healthy and delicious snacks. The staff are friendly and the store is clean.
Many workers and not many customers in the building. Still had to wait for some time. Perception is everything, someone could have just communicated.
Its ok
Great coffee. Good staff and its in a pretty good location. Lots of places nearby to go also.
The store was unable to keep a beggar from asking me for money.
This one has never gotten a drink wrong,for my girl. She tells them,just how she wants something and is always happy with it.
Not a fan. Tops instant coffee ☕ is better.
Nice friendly service very kind with me today even though I messed up the order
I asked for a plain bagel w butter and I got one butter 🤨 how am I supposed to use one butter on a whole bagel and then I ordered a strawberry açaí and I got a blackberry açaí or whatever
I love Starbucks, even though I think they should lower their prices. I have given it up cause it was costing too much each week.
The usual. Great coffee, but apathetic service. Seems like the baristas like to carry on personal conversations while customers wait.
Ordered on app, smooth transaction at the drive thru, highly recommended.
Staff is always smiling and friendly. Drive through can get very long but parking and going in is always an option🙂
Very pleasant service and great atmosphere, including relaxing music, not to mention the great coffee! :-)
Love this place but it is slow no matter when you go.
Happy, helpful and wonderful staff. Drinks are consistent and tasty.
I visit many Starbucks and the one in Irondequoit is absolutely the slowest , I was in the drive thru line for 30 min. !
Starbucks really is expensive plus the menus are very confusing and not so easy to read plus the staff is no help their blend is more like a burnt taste I wouldnt recommend going there instead I would recommend going to Starbucks or Tim Hortons at least their menus and prices are much better than Starbucks.
Hey you get what you pay for
Great coffee as always. Friendly service at window
Always use the app to order ahead and always correct, polite and on time
Slow in the drive thru but good food
Great services and the morning shift is always pleasant
The service is fast and friendly and theyadey order just how I liked it.
This is my favorite Starbucks around. The employees are great, the space is great, and everything is always made perfectly.
Often busy but everyone there is nice
Visit often all these locations. My. Hope, Long Pond Rd. & Ridgeway Ave., Henrietta location near Jefferson Rd. & E.Henrietta Rd., and last but not least. The one location I did not know existed until my son showed me. The Monroe Avenue location before you get near the expressway.
This store always gets my order correct and has very quick service
Over priced but I still love their coffee and their iced cappuccino with the cold foam is just way too good
Its a national chain, employees were nice and coffee is OK.
Just stopping off for a mocha frappe to go before a meeting. Busy place. Frappe divine
Definitely like Dunkin Donuts 🍩 much better 👍🏿
Hours are wrong. It says theyre open for takeout and delivery but theyre closed completely
Friendly staff and my coffee was awesome as usual!
The service is too slow. When I go for refills I have to stay in line and wait again. Not as good as Panera Bread.
Very friendly and quick moving drive thru
Love the staff here! But there seem to be a lot of mistakes....
Closed at 9:12. Says open until 9:30 when I came by
Starbucks is always good and this location is nice. Good costumer service!
Slowest and rudest Starbucks Im town!
Nice service great drinks!!
I like Starbucks I like the coffee their atmospheres cool but their prices are ridiculous$11 for two coffees I mean come on its coffee
It was a very good experience. They are always nice and pretty fast with service and always fix it if theres a problem
Went for Gold Star status day. Ice pumpkin Latte was delish.
I love the fact that I cant taste the espresso in my frappecino only feel it
Customer service is great employees know wht they do drive thu is awesome
The slowest service ever. Waited in line for 30 minutes.
They do make the best coffee. Never failed me.
Love my Bucks ! Service is always great
Great coffee...wonderful courteous service.
Great atmosphere, very polite employees, clean, fast and great location.
Great Starbucks....honestly fasting in city...Drive thru and easy access
Great customer service
What can you say. Its Starbucks haha.So good
Delicious coffee and banana bread with wonderful service.
Slow service. No napkins. I used up my Starbucks gift card and will probably never go back.
Nice staff. Clean location. Got my usual.
A bunch of smiling faces everyday, with the greatest service. Should be 6 stars
Great fast service. And delicious drinks.
Great place for coffee, just a little tight inside!
I got an unusually weak cup of coffee at this location. I was already on the road when I realized it.
.Always excellent service. Love the friendly atmosphere
The people at ridge rd east really really make the experience pleasurable great atmosphere
Great coffe but can be a little wait
Always a great environment at Starbucks with interesting people.
Ordered a chicken sandwich and Im still looking for the chicken. It was cold and didnt have chicken at all.
Best place to get different flavors of coffe and beverages.
Not bad they just get the drinks wrong now and then
Good service. Good food
Good service, just wish there were more spots to sit
Total reviews rating 4.3
199 Reviews for Starbucks 2023:
Review №1
2022-03-28This location is my go-to because of the convenient location. I usually order on the app, and its ready by the time I pick it up. The reason why Im rating 4/5 stars is because theyre always running out of essentials and unexpected closures. I just want to shout out how sweet the staff is even when its super busy!
Review №2
2022-04-12It was busy when I came here, but the line moved quickly. My order was filled correctly. It seemed like a lot of people were coming in to pick up online orders and waits for those customers were generally just a few minutes (even with a large order).
Review №3
2021-04-03This is our home store and a frequent stop after sports practices/games at the high school and local soccer arena. We typically order through the app and pickup is quick and the staff is friendly. The drive thru can get backed up and crazy at times (which is why we use the app). They recently remodeled the store during the pandemic and it looks great. Highly recommended.
Review №4
2022-06-18Ghetto Starbucks. What you see is what you get. The girls don’t look presentable looking like they rolled out of bed. Hair in a Bonet and not brushed. They Don’t try to get to know there customers like other Starbucks when handing your coffee at the drive thru. Ok no tip I guess then. The place is dirty and not kept up with the areas with napkins like where am i supposed to place my cup to add my sugar.
Review №5
2022-03-29Very long line consistently throughout my two weeks in this location. Always a long wait as well. Although food was good.
Review №6
2022-04-11Very inconvenient that they keep closing the cafe for no reason. And sometimes the drive thru too. One time there were 15 cars waiting in the drive thru when the whole store was closed. They never put up a sign.
Review №7
2022-06-05Lately theyve been very inconsistent with closing time and when they are open. I dunno if they cant find workers or something but Ive showed up numerous times to see them closed and its annoying when you go out of your way.Id say this is the best Starbucks in Rochester. Very friendly staff and the coffee is just spot on!
Review №8
2021-05-25I love my Starbucks! Everyone here is so polite, kind, and professional. My order is consistently correct & when I order from inside I see how fast & hard they work. They have been having issues w/ the app, but that hasn’t kept them from doing an excellent job. I hope their leadership appreciates their hard work.
Review №9
2022-04-30A way too busy didnt stay And it was a very confusing when you walked in I wasnt sure which way to go to order
Review №10
2022-04-12This is a great location. Fantastic staff. Pickups with a concierge for the pickups pickup went smooth.