Outdoor seating
Yes
Starbucks in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Great tea selection
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Solo dining
Yes
Good for working on laptop
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Prepared foods
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dessert
Yes
Amenities
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Cosy
Yes
Crowd
Groups
Yes
LGBTQ+ friendly
Yes
Tourists
Yes
University students
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 585-426-2290
Site: https://www.starbucks.com/store-...
Site: https://www.starbucks.com/store-...
Opening hours
- Monday:5:30AM–8PM
- Tuesday:5:30AM–8PM
- Wednesday:5:30AM–8PM
- Thursday:5:30AM–8PM
- Friday:5:30AM–8PM
- Saturday:6:30AM–8PM
- Sunday:6:30AM–8PM
Starbucks in other cities:
Comments (155)
Yeah!! 👍Great Pumpkin Cold Foam Cold Brew, Triple blended foam whipped extra thick, with double cinnamon spice! Mmmm 😋
This location turned around my order in less than three minutes I would give it an A+ I would say service is above average and my drank order was on point I would visit the Starbucks again
I am a huge fan of Starbucks, I go at least 4 times a week. And let me just say this Starbucks in west gate plaza is the worst one I’ve ever been to. I do mobile orders just because they get my order wrong over the speaker. And even with mobile orders they continue to get it wrong. I asked for a simple strawberry refresher and they cannot even do that right. Someone from corporate needs to address this stores issues. 0/10 experience, taste, and consumer service. If I could post this review with 0 stars I would.
Never have anything in stock lately. I don’t drink coffee, I always order pink drinks, & they never have anything in stock to make them, or even half the stuff on their menu. Not even sure why I bother coming here anymore.
I orded the same drink in every starbucks i go to .. java chip frappe extra java chips ... this starbucks just aint right . It always taste like milk and ice with normal amount of chips .
I’ve tried this Starbucks location several time and every time something is wrong with the order . The last straw was buying two Soy Carmel ribbons crunch. My daughter drink taste like ice and Carmel . My drink tasted like old ice coffee . I have Starbucks at least once a week and will go out my way to never go back here again. Also not to mention the crazy wait time once you get to the window..
The service here is unacceptable. Customer service and order accuracy are irrelevant aspects of the experience being provided. I used to use this location daily. In the recent weeks/months the quality has disappeared.I spoke with the manager Amy this morning after another unacceptable experience. She was polite and cheerful but unwilling to acknowledge the level of irritation created by this store’s performance. I received an apology and the opportunity to return and wait in a long drive thru line for restitutions. I will not be back to spend any additional time or money with this location. Please star bucks. Please do better.~ a once loyal customer
I stood there in front of not one but SEVERAL employees for about 10 minutes. I was there to pick up an order for an Uber customer. It was one drink and I arrived about 10 mins after I got the order on the app. It should have been ready as they are at ANY OTHER location. It was NOT ready and I was NEVER asked by ANYONE if I could be helped. This means the customer had been waiting at least 20 mins already. I left and I’ll never return, I advise the same to anyone...
For years, Ive ordered the same thing every week: a venti salted caramel hot cocoa made w/ soy milk, no whipped cream. For years, this location gets the order wrong almost every time. I understand they dont always have the toffee topping (in fact, they rarely have it), but thats no excuse to get the rest of the order wrong. They add coffee or leave our the caramel or make it with whole milk or add whipped cream or make a grande rather than a venti. This last visit, it took four -- FOUR -- times to get it right. The really annoying thing is they never apologize, they never offer a refund, and they always act annoyed, like its my fault they cant get this fairly simple order correct. Its more than a little frustrating.
Very few make it a point to acknowledge me or say hello. Most are lacking customer service. Mistakes are made weekly.
They always are polite and do their best to make the drink i order which is a secret recipe item! Also they are dealing with intense lines and still pushing people out of the drive through line quick.
Starbucks is always a 5 stars for me. I love this place. There is a variety of drinks and breakfast items, lunch. The last drink I had was a black and white mocha. It was excellent. Try it when you go.
The Westgate Starbucks has great staff, good location , excellent service.Only item I noticed was that their windows were filthy. Maybe dusty construction is nearby and it rained making it look horrible. Someone should schedule a cleaning. Just me trying to totally enjoy a place.
I used to go every Saturday for coffee and breakfast.They are more concerned with their drive thru customers and ignore customers inside. Always out of Pike coffee and make frequent order errors. Seems poorly managed. I prefer other locations but this is right around the corner.
As Always what ever Starbucks I go to I get the 5 star treatment and of everything is delicious!! When I hear people say that they dont like Starbucks because of their coffee I wonder what planet they are from but if its because of the costs for everything I understand!!
This location has a drive through, awesome surprise for me! Also, they were able to accommodate my unusual request without questioning it! Starbucks in general claims to be willing to make any drink to your specifications. I get confused looks and I am told it gets made this way, though with frequency at some other locations.
What is wrong with the lids and employees learning to put them on correctly. 3 times i had a spill because the lid was broken or not put on correctly😩 . Not ordering from here any more
As of lately there order ahead is always down and that is so inconvenient!!!!! They need to get that together ASAP!
I dont drink coffee so I ordered hot chocolate and Im sorry, but its disgusting.
Have given the place a handful of chances but every time I go there they have gotten my order wrong. I always believe in giving chances but I think one time right out of maybe 6 times I’ve been there is just enough. They haven’t even refunded my money twice even after I’ve asked for a refund. All I get ever is maybe a drink or two. Not like I ask for a lot.
The manager here is so rude and never has a smile on her face. If you ask her for a large cup of water she will tell you that youre not allowed to have a large you can only have a small even if youre willing to pay for it. All the other employees are so polite, you would think the manager would be too.
Cute place we always happy to come here. You better check it out in the holidays.
Attention! Starbucks Westgate Plaza has not updated their website to relay they are closed. -All the other Starbucks in the area are listed as closed, but the Westgate Plaza was still listed as being open. I usually dont go to this location unless I am in that vicinity, but I drove there today April 18th, 2020, in the afternoon for a cup of dark roast coffee. There were no line of cars so I was suspicious. When I drove up to order, no one answered. Then when I came upon the service window, there was a sign posted stating Temporarily Closed like the other locations.-When I have gone there, the staff was pleasant and the service along with their fare, was good.
The drive thru wasnt crazy like other Starbucks. My drink came out really quick, my breakfast sandwich looked and tasted great. Also the girl who took my order was really nice.
This place has always had very fast and reliable service. The employees have always been great and Ive spoken to the manager about how well she runs the place. I always tip, usually a few dollars, whenever I use cash, to make up for any times where I have to pay with a card or have no cash on hand.Unfortunately, there was one recent exception. May 16th around 7:20am my total was 8.10, I paid with 20.10 and a young kid handed me JUST a 10 back. I stared at him for a few extra seconds, as he was doing this. I was in a hurry to work, as we had an operation to do, so I didnt have time to go in and speak to the manager.Apparently, he thinks customers are too ignorant to realize that hes decided to start tipping himself. I hope management catches him before he drives any other regulars away.
I went inside this location and was greeted by several employees. Everyone was friendly and prompt. My order was completed quickly and correctly. I would absolutely visit this Starbucks again.
Ive always had a great experience here! Even in the mornings on my way in to work, Ive never had to wait a long time or anything like that. All of the baristas are super friendly and my drinks are always perfect!
Theres is generally a wait in the drive thru, however, Ive never encountered a rude employee. They make it worth it.
This used to be my go to coffee spot. Recently they have failed to complete any order mistake free. Drink orders wrong. Forgotten food. Incorrect charges. Save your money and more importantly time and skip this location entirely. Very disappointing.
This is the worst Starbucks Ive been to in Rochester. Service is slow, very, very slow and cashier had an attitude when I had asked how long itll be until my drink was ready(mind you I waited for over 25 minutes just for a drink). I will never be coming back to this store. Ive been to other stores and every store Ive been to goes above and beyond compared to this one (in everything- from service to drinks). Disgusted with the treatment received from employees at this store. Will NOT be coming back to this store ever again.
Please update your hours for Sunday. It currently says it opens at 6am on Sunday, but it was not open at 630am when I just took a drive. Thanks
All the employees are always friendly
Staff is amazing always on time just honestly wonderful people I used to be a regular but I switched works but they still remember me and honestly it just makes my day when I go in and they already know who I am so thank you guys you’re amazing
Super friendly staff, nice décor, great coffee! The only reason I didnt give it 5 stars is because they dont carry bistro boxes... Bummer.
Total reviews rating 4.1
155 Reviews for Starbucks 2023:
Review №1
2022-06-26Don’t usually do this because I love Starbucks but since this location reopened my drinks are not made well or right. I am very simple and I order the same thing at every Starbucks I go to and have never had an issue. since this location reopened I have gone four different times and each time my drink taste completely different than it ever has. It is not made right and taste completely watered down or something they are also very warm for being an iced drink . I then went and ordered today since I can’t seem to get my usual drink made like it normally is at every other place And I order just a simple iced white mocha. It again taste so awful and I’ve had an iced white mocha many times since that was my favorite drink for years. It was not sweet at all and was very dark and if you know anything about the iced white mocha it’s very creamy and very sweet. I know this seems a little petty but somethings definitely isn’t right. I unfortunately will not be ordering my drink from that location anymore and it’s right behind my house so I’m disappointed. Sorry Starbucks but I can’t keep wasting my drinks
Review №2
2022-06-18If you like waiting in line while the employees talk to their friends in the drive through line for over 10 minutes come to this Starbucks !!
Review №3
2022-01-10Tried starbuck today, I order white chocolate because they didnt have dark, what a mistake. Taste like warm milk.All i can say been there done that wont do it again. 4 dollars.
Review №4
2022-02-01Seems they almost always have the lobby closed and mobile ordering turned off. Its saved me a ton of money not getting coffee in the last couple months!
Review №5
2022-01-11This spot is one of the best in town. They let you get your coffee quick and they are all very happy to work here. I can tell. So Coffee taste better.
Review №6
2022-01-05Okay so I came here and bought a tumbler and wanted a drink as well. One of blonde associates walks up to the register and I say hello! She just stares at me, so I say hello…..? And she still stares at me.. so then I say can you like just say something back…? Then she writes on a board and points at her ear with a head bob and the board says I’m deaf, then erases it and says what would you like. So I write omg I am soo sorry and embarrassed I had no idea!! Can I have a caramel macchiato.. all she wrote was how many pumps? I don’t remember what I said and asked if I could tip then she says sorry cash only ): on her board. It was soo awkward and I really don’t understand that if she’s deaf why would she not approach the situation with the board ready to order instead of staring at me with zero expression? It could have been a more pleasant experience but the customer service fell so short instantly. Still good coffee, just the most bizarre interaction ever.. and I’ve worked in food at RIT campus and have never experienced anything like that
Review №7
2022-05-23Just went to purchase. They have a sign at the drive thru that saids, We open open in May. Well… its May 23, 2022. Seriously the management at this store needs to get it together.
Review №8
2021-11-06Staff is wonderful and great customer service, HOWEVER, it took 30 minutes for me to receive the correct order. I guess 3rd times the charm! I will not patronize this location again.
Review №9
2021-12-21The BEST location hands down!! Staff is wonderful & always attentive if something is wrong as well! Go to Starbucks store all day!
Review №10
2021-04-05Went in for our pickup order and the staff were loudly mocking customizations including ours. My partner was almost too embarrassed to grab their order. Any vocal complaining is not good customer service. But mocking and shaming customers in a Togo order which could be (and were) in the store is ridiculous. People have sensitivies around food and shouldnt feel ashamed in your store. Usually I dont complain when its backed up. But I see now it was backed up during an off time because they were spending time mocking orders. Come on.