Wheelchair-accessible entrance
Yes
State Telephone in Coxsackie
Categories
Location on the map
Coxsackie, Greene County, New York, US
Accessibility
Phone: +1 518-731-6128
Site: https://www.statetel.com/
Site: https://www.statetel.com/
Opening hours
- Monday:8AM–4PM
- Tuesday:8AM–4PM
- Wednesday:8AM–4PM
- Thursday:8AM–4PM
- Friday:8AM–4PM
- Saturday:Closed
- Sunday:Closed
Comments (33)
Throttled speeds, terrible routers, charge outrageous money for 10down and 5up. I have mid hudson cable internet for the same price and have 100down and 7up. Do not go with this company. They are literally garbage. Take this from a tech guy. DO NOT GET THIS SERVICE.
Internet speed at 1 MBS on a good day when its working, if its not raining. Have DSL light and being told thats the only service i can get being i am near the end of their service territory and they cant bump up my speed any further. 11 million dollars pumped into State Telephone to upgrade Broadband speeds by the State of NY and they did except not to everyone. Only the areas that are deemed valuable to them i guess. So the end of the line gets a whopping 1 MBS for 36.99 a month. Needless to say i get a flier in the mail saying you are now eligible for Fiber Optic. Emailed them and was told the flier was a mistake. Disappointed to say the least but have no other option except satellite internet which is worse. Come on State Tel. Get us the speed we need please.
Signed up for internet they said they would come friday ok no problem. They called and said my neighbor wouldn’t let me come on his property so they could install it (which isn’t true because he gave them permission) I called to speak to them about and they said they would give me a call the guys on lunch and I haven’t heard anything in a few days...
I just called this company to find out more about their Internet service. Horrible customer service. The lady answering the phone had total attitude! Phone call on 7/27/17 at about 2:20 PM or so EST.The kept asking what I wanted and I told her I wanted to talk to a sales person about their internet options. She said So you want to know pricing? . No, I said. I have questions about the service. I already looked online and need some answers (Im a network engineer and want clarification about the network etc ). Had to hang up on her. Totally rude and useless. Maybe if you walk into their offices theyd be better, but since Im calling on behalf of someone else (a business) its not an option for me so neither is this service.
Very rude Lady as soon as you call the number to speak to somebody about a bill she was very rude and couldn’t even be nice had a loud tone with me had to put her in her place...!!!! DONT GET WITH THEM NO CUSTOMER SERVICE AT ALLLLL!!!!
Had an issue early on that was resolved very quickly. Installers showed up right on time and were super friendly. The hook up went fast and the internet is quick.
Real estate agent here, had a service tech completely ignore what we asked for. I’ll be sure to tell every new potential client I have to avoid you guys, have fun.
These guys will bend over backwards for you. They have the best, to the door, fiber at a very reasonable price!! Their internet is top notch!
The repair people respond quickly and they are always friendly. State tell.is the best value around.
Ive lived in a few different places and dealt with some awful providers but state tel has the best service!
Repair person was fast, knowledgeable quick job because he knew what he was doing
Great service and always very friendly. Love the independent local service.
Fast, Personable service, Have been a business customer for over 10 years
50% of the time it feels like fiber optics, the other 50% of the time it isnt even worth paying for the internet service.
They are hands down aleays great .
Sent several messages got no response
Great customer service!!
This internet company makes me want to claw my eyes out.
Great service!
Excellent
Friendly
Good staff
Internet is great
Total reviews rating 3.6
33 Reviews for State Telephone 2023:
Review №1
2021-02-13Great customer, personable service AND Fair pricing!I do wish the rural areas had fiber optic access. Living in rural area, I understand the high cost to install for the company with that said more people working from home and the increases in web devices in a home puts rural residents at a disadvantage.
Review №2
2021-01-22The quality of the fiber internet is fast and better then Verizon in my opinion. I switched 6 months ago and it saved me time, money, and a headache. Great prices and amazing customer service. Highly recommend.
Review №3
2019-10-03What a HUGE difference in internet speed. We havent had to Reset our router weekly like we used to with our last provider. The installation process was flawless. We were so happy the day we were able to return all the old equipment & do away with the crazy high bill every month.
Review №4
2020-07-30Absolute garbage connection, we’ve had multiple “upgrades” but the internet never seems to get any better. The worst part of this all are the employees, there delightful, on the phone and in person when they come to my house to fix the internet, they’ve all been amazing and accommodating but for some reason the company just can’t match the quality of employees with their internet, how can you guys call yourself an internet company when I use my phone data more than the internet because it’s faster, I can barely do anything online unless I’m using my DATA. Abysmal internet, amazing employees.
Review №5
2021-03-28Service a bit off for small family owned company. Young man came to my door to provide service when I couldnt connect to internet. No mask. Unmarked car. No Id. He couldnt connect with his phone to internet. I think he wanted a sandwich .. he just stood in my living room.. asking if there anything else he could do. Nope. Didnt even offer to swap the router. Hmm. Went to office to have a more senior tech resolve issue. No competition. Poorer service.
Review №6
2017-07-30I was skeptical about fiber optic service from such a small operation but its consistent and fast. Installers were quick to come, worked with my schedule and were very nice. Its also much cheaper than the alternatives in my area.
Review №7
2022-05-06Very reasonable rates. and very helpful polite staff.
Review №8
2021-03-28They didnt care when my daughter had covid and so did my fiance so we were out of work for over a month and 3 of my 4 kids are remote and they said nothing we can do for you call the school and see if they can help. All I wanted was a break on the bill or extension.
Review №9
2019-09-06Im extremely disappointed in StateTel. After 3 months of internet speed going to almost zero on a regular basis, even to point of actually losing internet and promise of a months credit (which I never received) I finally had to move to MidHudson Cable. Nobody can say I didnt give these guys a chance. And, the only reason I am leaving this here today is because I still have NOT received the credit I was told I would receive. Rather than fight, Im just going to drop it, and let people know, the speed issue is never going to go away if your on DSL. I was never nasty to anyone when I would call in, and I called in sometimes 2-3 times a week. My business is ran from home and I need the internet to do so. It not only interfered with my work, but instead of telling me they couldnt fix it, continued to throw me to the oceanwhere I would get speed, to only find a few days later I was right back where I started. I do not recommend DSL with State Tel to ANYONE if you use the internet for anything other than surfing, and even then, you wont get where you want very quickly.
Review №10
2019-08-09I called because my internet was not working. It was slow and not loading anything. A woman named Stacy answered and was completely rude and not helpful. She continued to ask me the same questions over and over and putting me on hold just to ask me the same question again and would just say “okay”. I repeated myself multiple times and she continued to just putting me on hold, truthfully she sounded intoxicated slurring her words and not understanding what I was saying and did not know how to do her job in the slightest. The men who came to fix it were awesome and figured out what was going on, but the woman at the office was awful.