Staten Island auto repair & collision llc in Staten Island
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Staten Island, Richmond County, New York, US
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–6PM
- Sunday:8AM–6PM
Great car wash place. This is my go too spot for a car wash. They do a pretty bang up job I have to say. They are quick and efficient no matter how many cars they have. I can’t give them five stars though. My one and only complaint is that they don’t seem to do inside the Trunk gaps. Usually if you have a standard trunk on a car leaves and junk build up in the grooves once you open the trunk as many people know. Unfortunately the 4 times I’ve been there recently each time they never open the trunk to do those grooves. Other than that great go too car wash.
I had no problem waiting in line and the attendant made sure no one jumped their place in line, as one would always try. I asked for the full service, and recieved a number 2 ( sand dune) and it was half price bc I was there at 8am..their early morning special. Well guess what..it was as if it was washed by a sand dune! They didnt even dry the car well. Very dissatisfied, disappointed and will not return! I told the cleaner outside, it was still wet and dirty. He did give it a lack luster quick wipe again and went rushing to the next car. I get time is money but customer satisfaction should be priority. I also told an attendee, who was outside by the wash itself..he looked puzzled and didnt have an audible response. Didnt even walk over to my vehicle but nodded..yes? I almost never give a bad review, but this was needed. And I still tip, as a farewell gift, to the workers who are probably paid by tips only.
I was there yesterday and what a pain it was! They told me the car was finished and I could go.I bought the light house, 2nd most expensive 1. I literally had to ask them to do everything they were supposed to. Asked for them to clean the console and dash. Then they said I was done . Then asked if they could wipe down the door ways. Then I finally got in the car and had to ask them to clean the windshield. It looked worse then before and I could write my name on the inside! Then the guy only cleaned half the window (the driver side).I had to even ask for them to do the other side. It was pulling teeth to get what I paid for. Such a pain. I was ready to take a rag and do it myself.
Scammers, stay away!After being scammed at Clean Touch Oil Change on Hylan, I went to try this location because of convenience. Before giving my key, I specifically asked if the oil package I chose was compatible for my vehicle and if there are any extra charges with relation to my car make and model. The clerk, while I was still standing there, called the mechanic in the shop and confirmed that there were no additional charges with regards to the oil package I chose or the type of filter my vehicle takes. He then told me that the process would take 45 min. I then left and returned an hour later to my surprise that they hadn’t finished and the reason they gave was that the oil package I had chosen was incompatible with my make and model, which I later confirmed to be untrue. I ultimately had to pay an extra $20 or else my car would be oil-less and I wouldn’t be able to drive it. Then at checkout, a different clerk, as the previous one had so conveniently disappeared, proceeded to charge an extra $25 for a special filter without as so much as being hinted when I brought the vehicle in. Ultimately, this location has no concept of business ethics, a complete trap.
Nice people , but they need to pay more attention to detail.Example: they never get the rims on your car clean.Windows are an issue not cleaned well.Worst of all . The Armoral !!! Non existent! Come on guys ... Within 5 minutes whatever little shine there is is gone .Bossman .... For $30 to wash a car . I think you can afford a better long lasting tire dressing!Enough said ....
Mediocracy at its best, thats pretty much how I can describe it. Eight months ago I gave them 3 stars, today I downgraded to 2 stars without any hesitation.They left roof completely dirty (maybe they run a brush on it, but it does not really show), unwashed dirt on doors, rear fenders (especially passenger side), unwashed bugs on the front of my car, including the hood (which also had dirty spots on it) and windshield. I didnt have time to run it through another wash and hope for better, so I wiped it down at home with a damp rag.I cant really complain about the vacuum job though. So theres that...
Great convenient place to wash a car and do oil changes and or brakes, not so great for diagnosing un-obvious issues. Last year (early 2018) had a noise coming from the rear end in my suburban and a staff member informed me it was my rear bearings. Needless to say it wasnt my bearings and I was out almost $800 but he discounted me for being wrong so $500 down the drain and $3,000 with some else later problem found ... 🙄🙄🙄
Ive been to many car washes throughout the United States being active duty military. This is the only car wash I know that offers discounts for all city and government employees, as well as seniors. They also have a womens day. The young lady in the front was very respectful, and the owner cared about the service provided to the people of New York. I will come back before I leave!
I spend almost 1 hour to get my car cleaned. It was washed incorrectly. It was still dirty bottom edges of the car both sides plus all doors. Inside was also dirty. I had to tell them to wipe it again and still the same finally I grabbed a rag and did my self. Not a good experience.
Unfortunately, I must chose at least one star, and is too much.This place. Staten Island Hand Wash and Repair Center, is a rip off, I absolutely do not recommend this place at all, WATCH YOUR WALLET.My car started to make noises. I took the car to this place. The manager Mr. Roy, diagnosed that there was a problem with Engine Timing Chin, and it must be replaced. He wrote the cost of replacement on his standard repair form as: $2000.I became so upset that I have to spend a large amount of money. I took the car to another mechanics, in a half an hour he diagnosed that the noise came from the water pump. I checked it myself and I found that the sound direction came from water pump and not the engine. He fixed my car with a very reasonable amount.Also, I found that the cost of replacing an Engine timing chine is $1600 and not $2000.Either Roy does not know what he is doing or he is not an expert, and should not be trusted.
Ive been coming here for several years with acceptable results but today I spent an hour and a half and had terrible experience! First, I was quoted $55 for oil change but wound up paying $92 because oil filter is extra? Why didnt you tell me upfront $92? Fine, you get a free car wash but the line starts on Richmond Ave and I was not allowed to cut in or wait for my turn. Instead, I had to drive all the way around to get back at the end of the line. The guy checked my receipt that car wash is included so I put it in the glove box but once the car comes out they told me I needed some proof so I had to walk back to the cashier who tells me I need the same receipt so I had to go outside to the car and bring receipt back in!This is insane! This car wash was also very slow but at the end the car comes out barely clean. None of the employees care about anything, As I was waiting I saw several people try to make their way from the shop to car wash- the guy checks your receipt and walks away so you wind up on your own fighting with people on the line to get into car wash! This is an unmitigated disaster !
Paid 50$ for their “best” car wash. When I got my car back half the inside of the car was still dirty and missing pieces. When I went back to speak to the manager the receptionist gave me an attitude and the manager acted like he didn’t care. Worst service I’ve ever gotten at a car wash.
They have fake reviews. I cant believe those 5 stars its the worst car wash I ever been to in Staten Island. I chose #4 wash which should be the best wash they offer, and the car came out dirty from the inside and outside. Really disappointed and will never be back again.
Very disappointed... Few days ago I came to the shop to have my car inspection, few minutes after they started , the mechanic told me that the car communication port is defective and the inspection can’t be done and then the manager told me for them to diagnose the problem it would cost me $45.I asked if they can check their cable and try again,They insist there’s a problem and then they told me that the bulbs above my rear car plate isn’t working,And it would cost $30 more. It looks very weird to me so I told them let me pay the $37 and go.I went to a car mechanic few blocks away, I didn’t mention what happened and asked for inspection.They preform the inspection and 15 minutes after the car pass with no problem, I paid the $37 and told the manager what happened and he said that he is not surprised, he said it’s not the 1st time they did it,And others complain two.So be careful...
Been going for a couple of years had good service but my last visit i got an oil change and they usually drive it around to get the free car wash. I paid and as im waiting i see my car in the same parking spot. So i ask the cashier is someone going to bring my car too get washed and she tells me no you have to bring it yourself. If they would have told me i had to do that in the beginning i wouldnt have gotten upset but in this case i was very unpleased. It makes no sense why the wouldnt just do it. I will take my business else where.
This place has gone to complete garbage. They used to be honest and good people but as of today I will never return to this crap place again. Theyll rip you off like crazy now, and thats a sad thing to see as a frequent returning customer which is something they have no respect for and is horrible business and unless they fix that I dont see this place lasting very long. First the only reason I come to this place is their awesome deal of a free car wash with ANY SERVICE or repair as they advertise. I came in with my own brakes and Rotors to change, first I called earlier two people gave me two different labor rate charges 75 and 85 dollars an hour. They dont go by the hour they go by the computer which basically robs money from you because the guy fixed everything in an hour which technically is supposed to be 85$ going by what they say but he wanted to charge me 150 just because thats what the computer told him it was. RIDICULOUS! After arguing he charged me 125 and said thats best he could do, bs but whatever had no choice. As Im paying I saw they didnt give me the free car wash and it was because I brought my parts and said the best I can do again is 50% off any package. LOOOL this place is a complete joke, unless you absolutely hate money And love dishonest people I dont recommend going to this place at all! May I remind you I am a returning customer who has spent thousands here in repairs. Good job guys losing more money for a few hundred dollars, terrible dishonest business people. STAY AWAY!
I don’t recommend to deal with them.1- the new administration is very poor.2- Be aware and don’t trust in their words.3- they don’t do what exactly you want.4- they raised the oil exchange cost.5- wasting a lot of time (told me one hour, it took 8)6- usually parts don’t come correctly (=waste time).7- in Brooklyn branch, they refused credit, only cash ($650 changing front 2 seatbelts)?!8- very expensive.Now I realized why many people left them.
Paid $19 and change (including tax) for the Sand Dune package. They didnt use armor all, like they were supposed to, on the inside. They only dried one side mirror. Rims are still filthy in the crevices(shallow) and back of seats (where the kids kick) is still filthy. For $19, they should include that and clean the center console (at least wipe it down). The tire shine only lasted a couple hours (no rain). Inside wasnt vacuumed very well. I only gave it a 3 for those reasons. Car is cleaned, but for that price I was expecting more. I wouldnt go back.
Worst car wash Ive ever been to. I tought since they hand wash, the car will get personal attention. Well that would be in a place where workers take pride of their work. After the car dried; yes dried because they didnt even dried it completely, I noticed that they missed sooo many big spots. I absolutely dont recomend this place. I mean, they only had one job to do, and they couldnt do it right. I wish I can give them zero stars.
Had to get an inspection done like last minute and even though it was a bit of a wait I am so glad I came here for it. I needed an oil change and new wipers to pass my inspection but was a little short on cash. Hamza went above and beyond to help me get it all done for a reasonable price and I got a free exterior wash for the oil change #winning 😎THANK YOU SO MUCH HAMZA!!!
I had my Honda Accord inspected here and was not able to get it passed. The inspector asked me to drive 2 hrs to reset the internal sensor and then come back. That makes no sense to me what so ever. When I asked for an explanation on why I need to drive 2 hrs he said “I’ve been doing this for 20 yrs I know what I’m doing.” It still doesn’t make sense to me. So I took it to Mobile across the street and it passed inspection. This place may be fine for a car wash but not for anything actually consequential. They will waste your time and money.
Slower than slow. The long wait is not worth it, terrible job inside and out. No attention to detail. You used to get a free FULL service car wash with oil change. I was told its just the exterior now. NO EXPLANATION. Time to find a new place! Dontt waste your time or money.
The sign says free car wash with oil change or inspection, but its free only for exterior and the sign does not say that. After oil change, u have to stay in line again for a car wash. Spend almost 2 hours, and when finally approached the car wash, was told that inside cleaning was not included. Rip off and the job was horrible. Never again.
Follwouing are my 2 cents:1) Driving away after car wash you realize how much water should have been dried by the workers after the wash. Specially in winter, that left over water around the car make a spot again after drying.2) Prices are too high.3) Seats and mirror setting are all changed after your wash.4) The tire shine used is very cheap quality and dont last a day.5) The workers rush to finish the job, not reaching all parts of the car that needs to be cleaned after the wash.The only positive thing is that it is conveniently located and has a restroom.
Our first experience will MOST DEFINITELY BE OUR LAST! The owner of this proprietorship has shown no business class whatsoever when his personnel locked our keys in our vehicle upon putting our car through the car wash. After the staff realized the car was locked, they offered to jimmy it open. Not to our liking, the use of a crowbar to pry open a brand new vehicle is vehemently out of the question! My husband called me immediately so that I may bring the extra set of keys to unlock the car. My husband, showing understanding (as many customers would have never shown), told the staff that his wife was on her way with the keys. Not until the owner/manager came out to speak to my husband did things go awry. It was his staffs mishap, but told my husband that it was YOUR CARS FAULT that the keys were locked in! HE told my husband that there is something wrong with our vehicle and that his staff is not responsible and PUBLICLY YELLED, AND POINTED IN MY HUSBANDS FACE TELLING HIM THAT IF HE DOESNT MOVE THE CAR THAT HE IS NOT WELCOME IN HIS ESTABLISHMENT EVER AGAIN. Move the car - it is in neutral, running and burning gas - he screamed he has customers...Be angry with your staff not your customer!!! Being the MAN that my husband is, he warned him to put his finger down and out of his face and told him to discontinue using the tone he was - THIS it is NOT the CARS fault the keys were locked in, but in fact YOUR personnels lack of attention! This owner should have never spoken to my husband this way - it was poor judgment and poor business etiquette. Enter this establishment at your own risk, because if anything ever happens to your car - they will never do the right thing! It is a shame that people talk to each other in these ways. This was completely unnecessary and quite honestly, a waste of all our time. I am so disappointed!!! We rate this car wash with ZERO STARS - BUT CANNOT - the one star that is there is only so we can publish this review!!! Terrible management. YOU SHOULD BE ASHAMED OF YOUR BEHAVIOR - COMPLETELY DISGRACEFUL AND YOU SHOULD NEVER RUN A BUSINESS WITH AN ATTITUDE LIKE THAT TOWARDS PAYING CUSTOMERS!!!! SHAME ON YOU!!!!!!
Terrible place. Complete waste of 40$ I truly had to take my car back home and clean the inside and outside again my self. . Stay away from this place .. rainstorms do a better job cleaning the car .. my back seat was still dirty .. outside still had dirt on the car .. my 4 year old does better work then the 6 employees they have .. ..
Went for inspection, They lifted my vehicle on the rocker panels instead of the proper lifting points, damaging my vehicle significantly. Scratched my new car during a wash, and all for a rather high price and nothing but attitude. Never going back again, and I advise you to do the same.
I went yesterday to wash my car and I waited for the line and I thought it worth it so I can get. A clean carGuess what dirty Nothing clean 🧽 only out sideVery expensive and I thought If I give good Tips they will do good job nothing cleaned it’s looks the equipment is not good and very much old doesn’t clean
Been using this car wash for 4 years, nothing wrong with it before, so so services, i would say I cant expect much. sometime they just forgot to clean the armrest at back seats, but no big deal. Today, I was requested to clean the whole car (exterior plus interior, included the carpet) I have not finished my words, then the big Jamaican guy stopped me and said it is Full Service regular. Ok! So after they finished, they didnt do the carpets. So I went inside to the register and planning to pay for the extra carpets cleaning, the girl who works there asked the big guy why didnt put carpet, and he came to me and YELL at me that I didnt tell him with a very bad attitude! He even said I told him I wanted full services in exact words. I said no, you forgot what I said, how am I suppose to know the package name, (they have 20 cleaning packages) I just told him I just want exterior and interior plus carpets. And he keep arguing at the back. Is that make sense to yell at customer like a gangster? First of all, I didnt blame on anyone whoever forgot to put a note fir clean my carpets, the second time I went inside just want to pay for the extra and leave, the girl who works there want to find out who made a mistake, Hey, but not me! Why the guy yell at me and said he been working there for 10 years and bla bla blah. Sorry thats didnt means you never made mistake in 10 years. I understand and dont mind ppl who making mistake, I m a human being too. But if you dont admit it and yell at customer like this way, thats a big big problem. I did nothing wrong, but received this kind of attitude, I wont never go there again! And highly NOT RECOMMENDED!!! Unless you like to pay them and treat you like a animal.
After $425 of repairs and a call to come and pick up the car, I came out with a broken exhaust ( not broken when brought in ) and they didnt even have decency to put all the covers under the car back...realized this when I pulled into the driveway and heard the cover scraping the floor. 1 star is too many!
If I can give these people a ZERO I would. As far as having inspections, oil change and car repairs avoid them at all costs. Not once but on 3 different occasions I would go in for one issue and end up with my car with even further issues and damages. Last time, was an oil change which they poured on tooooo much oil almost killing the engine. AVOID!!!!! Does he even know what he is doing smh
After being a long time customer there....i went for my car inspection and after it was done they told me my rear brake light bulb was out....that they replaced it and there was a $10 charge for the bulb. REALLY? $10 for a bulb that I could buy a two pack for $1.50 and they most likely get for far less. $10 for a bulb I could have changed myself..(open back panel in trunk, twist out old bulb, put in new). $10 for a long time customer, oh I see their plan, rip off everyone that comes to their shop.Well I am no longer a long time customer...I am now a former customer who will take my business to someone who appreciates their customers.NOTE TO STATEN ISLAND HAND CAR WASH: youre not the only show in town...would have been better to treat me better, and I could have told all my friends about your good service, now I can only tell than that I will never go back to your shop and how you ripped my on a petty light bulb. CYA
If I could give 0 stars I would. Sucks that I have to give 1 star. Went there a few times . Rude customer service. The interior of the car is never cleaned properly. Told them they didn’t clean the cup holder . The guy tells me it’s not part of the package. Will never go there again .
THE WORST CAR WASH IN NY.DAMAGED MY 2019 JEEP AND REFUSES TO PAY FOR THE DAMAGES.MANAGER/OWNER IS RUDE AND NASTY.HIS REVIEWS SHOW THEIR QUALITY AND CUSTOMER SERVICE ARE BOTTOM OF THE BARREL AS THEY ARE IN SOCIETY!!KEEP UP THE POOR WORK.SEE YOU IN COURT PAL.YOU WILL PAY. HAVE IT ALL ON MY DASHCAM.
This place is the worst fake reviews Ive went to this place twice, last time never left a review, I was ripped off for a oil change, this time charge me $29 for a car wash, car came out so dirty they just rushing the car through the wash, They dont know how to wash a cars dif you have a choice dont go here if youre passing through just keep driving
Took my car here paid almost $43, the worst car wash Ive ever been to, they dont know how to clean interior of the car was filthy I asked for wax and the car came out of the wash dirty after the wax they started to use all purpose cleaner to clean what was still dirty on which was 45% of the car then I asked him arent you taking off the wax that you just got done putting on, Stay away they suck here
Total reviews rating 3
185 Reviews for Staten Island auto repair & collision llc 2023:
Review №1
2022-05-30Arrived 1130am on Memorial Day for a NYS inspection. Only had to wait 10 minute. Very well organized and clean establishment. Treated courteously and promptly. Fantastic service cannot fault and only recommend.
Review №2
2022-04-04Waited here today for an hour just to watch one of their friends come in and get serviced before me. I was also told that I would be charged a different price once I came because the girl on the phone had some “miscommunication” Don’t waste your time at this unprofessional place. They are SCAMMERS/LIARS/THIEFS!!!
Review №3
2022-06-06Do yourself the favor … do not come here. Service is terrible. Brought my car in for exterior wash and ended up leaving with a 4 inch scratch on the side of my door. Went and told the rude front desk girl who looked at me as if I spoke another language. No one ever came to address my damaged vehicle
Review №4
2019-04-04Worst car wash I ever had, and funny part is it cost more than anywhere else. Dont take your car here...
Review №5
2021-12-05They have a really great car wash here, but if you delayed getting your NY State inspection until the last minute then add this place to your short list of places to go to get it done!
Review №6
2019-03-11Terrible quality... I paid $25 for the wash and they didnt even do everything mentioned (dashboard, windows...etc) and the exterior is not good quality. Never coming back...
Review №7
2019-12-24The person asking which service I wanted was Rude!Paid $30+ for an interior/exterior wash. Left drove home(15mins) and saw the pictures attached... Never going back, dont reccommend.
Review №8
2021-05-15In 2018 after leaving my car with my 18 yo son for an entire summer, I came back and driving the car felt, and sounded weird. It was time to renew my inspection so I initially went to a different place to get my inspection. I failed and they quoted me at $3,400 for the required repairs to pass the inspection. I couldnt afford that, so I came here for a second opinion, he told me that the other place was trying to overcharge me and he replaced multiple things in the car inlcuding brake pads, and other things I cant recall the names of. He did all that and I passed my inspection and he only charged me $700. I was very suspisicous and felt like he probably didnt do a good job, and that I will subsquently deal with problems due to the fact that I chose the cheaper option, which is why Im writing this two years later. I have passed two other inspections since then, and I havent had any abnormal problems occur. I would definetely recommend you do your business here, theyre incredibly professional, and very affordable.
Review №9
2022-05-12Don’t waste your time here. There are better spots in Staten Island trust me.
Review №10
2021-05-07Honestly this car wash might be the worst I have ever been to in my life. Streaks all over the window didn’t even wipe my car down on the inside just dirt everywhere, they charge way too high for the service that they don’t even provide literally just awful stick to being an auto mechanic shop and then to pack the car wash got to go