Stop & Shop in Mount Vernon
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Mount Vernon, Westchester County, New York, US
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Site: https://stores.stopandshop.com/n...
- Monday:7AM–11PM
- Tuesday:7AM–11PM
- Wednesday:7AM–11PM
- Thursday:7AM–11PM
- Friday:7AM–11PM
- Saturday:7AM–11PM
- Sunday:7AM–10PM
Stop & Shop in other cities:
My favorite store to do my weekly food shopping. They have everything I need, want and didnt know I wanted. The store is clean, fully stocked and everything is easy to find either by looking or checking the signs above each aisle. I like the supply of groceries, meats, produce they have and everything is always fresh and clean. The store is very presentable and worthy of a visit.
I give this stop and shop three stars because for one the coustumer service / staff is decent and the men’s bathroom is absolutely disgusting! It’s horrible, i will include some photos. And this bathroom has been like this for months. The smell is just horrible, You can’t stand in there for too long with out wanting to throw up.
Lady at deli counter is great , very friendly and helpful.But when it came to checkout. The worst, only one cashier, and 3 out of 6 self scan machines working.No one at customer service or manger to be found. Asked lady walking, she said short workers.Really two ladies was just basically lazy. Didnt want to go on register to bring down the line.Just praise the young lady at the register making the best of it.
I wanted to give this store a higher rating but i cant. While i like the fact that its not far from my home and it is a relatively clean store with some helpful employees if you find yourself in need of looking for an item for example it doesnt make up for its poor cashier/checkout . i get it; covid. But how do u justify forcing two ridiculously long lines that block isles for only two open registers? Youve got almost 20 register lanes and everytime i go in all but two are empty.wheres your staff?? Totally unprofessionalManagement kindly do your job and correct this mistake and get more cashiers to work those registers.
This branch really needs to have better management and more cashiers at the register, I think its pretty insane to have like 8-9 registers with only 2 cashiers and a long line of customers.. and those lights in the parking lot omg it looks beyond ridiculous in the night time! Whose idea was it to put those light bulbs? Please improve this branch of stop & shop.. its so convenient for me to go there instead of me driving all the way to New Rochelles branch.
Very clean site. Parking is always available, and typically you dont have to park no more that half-the-parking-lot distance away from the store (I guess, aproximately 75 yards maximum). The store seems to always have in stock what I or my friends/family, desire. The fruit and veggies are always fresh !! I typically, find Stop & Shop more expensive, but I wont complain because the cheaper stores tend to have less services, and be on the dingy side.Let me add that Stop & Shop employees anybody that legaly wants to work, not like some of those other chains who discriminate ---no names.Downfall is (1) Customer Service is usually unmanned and the customer has no information to go on regarding getting help. (2) At times the market has long lines to which I feel are unnecessary. Even I feel they can control their lines without opening a new register.
I often cant find the items Im looking for; i.e. Blueberry buttermilk PANCAKES and Bob Evans Glazed Apples as an example of todays trip.This is a recurrent experience at the regional stores, 2 in Coop City and Mt. Vernon. The inventories are inconsistent, an item purchased today wont be available for the next month or more; in the case of the glazed apples, its been over a year.Customer loyalty depends on reliably being able to get what is wanted when it is wanted, otherwise, why bother to shop here or there?
Convenient location, never really packed unless a storm is coming lol, they usually have sales going on which is great. And you don’t necessarily have to be a member to get the sale either. My only complaint is that you should really check the expiration dates on the products you pick up/buy I’ve come across some expired items, which I tell them about, but it’s still something to take note of.
I like to deal with 100% compliance with a face mask there was plenty of room to move around and the manager was very gracious to help me when I need it to get into the UPS box and so is he customer service representative at the yourself service aisle so its a very good experience very good experience
So I work for a reputable Pizza place in Mt. Vernon. Today we delivered 5 hot Pizza too Stop and Shop and didn’t even charge a delivery charge. I get there nobody knows who the Pizza is for. The bill came out to $86 so as I waited patient for 15 mins or so I finally get paid and the didn’t even leave a tip for myself. I’m a frontline worker just like these folks and delivery drivers depends on they’re tips. I’ll never Shop there again!!! Unbelievable!!!
The store had no more water, no more steaks, very limited in stock in certain items and on top of that my shopping experience was poor at the register. JULIAN our cashier was very short and rude in dialogue, he may have been having a really bad day but as a general manager in retail I know how hard it can be but my attitudestays outside and my acting is 100% present on the floor. I had recieved a coupon from my purchase and my husband made a purchase right after, because I got the coupon I asked that he scan it for my husband, he refused and said it wont work. I responded Ive tried it a couple weeks ago and it worked, if he thinks he can just scan it for us, he said no. Because I was appalled by his abrupt tone and response I said wow, ok. He then responded if you want me to try it Ill try it but your acting like Im buggin, like im trippin or something. I explained I did not acuse him of anything and I was just shocked at how hes responding to us, he attempted to scan the coupon and then claimed it doesnt even scan so theres nothing he can do, my husband just asked for the coupon back and said dont worry about it. The problem is not that I couldnt use the coupon, if that was really the case, but it was his lack of assistance and his short responses as if we were annoying or inconveniencing him, a proper response could have been, if that is the coupon you just earned today, its not effective until the next day, but I will give it a try for you. Or when attempting to scan it and it not working, simply inputting the number code underneath the barcode and assuring that it didnt work afterward. Im disappointed at this experience especially because Ive been shopping at this stop and shop for over 15 years and have never been spoken to or dealt with in that matter from this establishment. I think JULIAN has to undergo a little more training in the customer servicing field to give his shoppers a better experience, or maybe he just had a bad night and I unfortunately became the reciever for it. Nonetheless, terribly disappointing.
I always go to this stop and shop. Mostly, because staff are nice, unlike the one close to my home. Second, there are always good sales. Third, they have everything I need. There is a lot of parking. I always find parking actually. They have a good deli, and their bake shop is good too.
Always clean, orderly, easy to navigate & well stocked. Except for the cat litter I like. S & S has good sale coupons & give points for gas discounts. Meats & Produce are always fresh. The cooked food is delicious. The deli department is fantastic but expensive. Plenty of well lit parking, handicap spots & carts. Its the best supermarket in the entire area.
Best Stop and Shop store in the area. Always clean and prices are comparable. Food is always fresh and appealing. Love their olive bar and bakery.They have improved in many areas, especially the deli staff: friendly and more professional customer interaction! Seafood department also is more attractive. The sections are small, but looks appetizing.
Excellent Shopping Experience!!Our Cashier Audrey was Awesome....My Aunt purchased almost $400 in groceries and she was very understanding in how I wanted it all packaged!! Karen, in customer service was Awesome..She hooked us up with a great car service!! Management, please look into getting a few more electric handicapp shopping carts for your customers!! Other than that, a 10 Star!!
I called the Deli to place an order and a young man named Quentin (hope I spelled it correctly) answered the phone. He was pleasant, polite and helpful which certainly makes things easier when doing business over the phone. Yes, attitude is important! Thank you again Quentin!
Come here often. Manager at the front female heavy set white lady is very rude. Talks to customers with an attitude. Looks mad everytime I come in. I always turn the other way dont bother to deal with that lady. Also the huge lady at customer service looks like 400 lbs. She is very very nasty. I dont even go to get my lottery anymore just to avoid talking to her. I think they need to fire every staff and rehire and train their employees. This store is not my first choice. I rather take the trip to fairway.
Store is clean, adequately stocked for the WORKERS. On a Saturday morning at noontime there are only two cashiers while the lines extends down the aisles. Management is confused because one cashier called in sick and is too inept to realize that physically assisting by manning one of the registers would have helped to alleviate the tension and dissatisfaction of the customers. Customer service is replaced by Nonchalant indifference
I love this place😍.Listen i use to go to Foodtown in mv when I first moved here. And notice I was spending so much money for such low quantity of things. When a friend told me that to come here instead. Its amazing and she wasnt lying. This place is great. Come and shop here, you will love it and wont regret. They have several things to choice from. There prices are so good, no supermarket can compare. They even have there own robot that youll see roaming the aisles for any spills etc. His name is Marty he is such adorable robot and they made him look kid friendly with eyes and all. My daughter is obsessed she is 4 and follows him everywhere lol. Here is My go to place now!
This is supposed to be the largest Stop and Shop in the area. It is in a stand alone location not visible from busy Sandford boulevard, with the exception of the sign at the entrance to the driveway. Many items werent in stock, particularly the sale items. Only two cashiers were open and the self service area is tight and wasnt properly monitored.
I have been going here for years.It’s has average stuff at average prices. Nice Starbucks counter in store.They had a few things less expensive than Targets and much less than fairway.Also they really should clean the store more often.The odors coming from the recycle area and the restrooms are not conducive to a food store. And the restrooms are next to the boars head deli counter. Seriously.
It feels like the Stop and Shops outside of my neighborhood are so much better than mine. I like this location. There is plenty of parking. They also allow shoppers to shop, scan and bag products as they go. Shoppers simply pay at the register and go about their business.This location is spacious, modern, and, colorful. The produce look super-fresh and the shelves are CLEAN. I hate that the shelves in my neighborhood are crusty. I guess its time to call corporate.
I actually like this store. The prices are good and the food is fresh. The store is better than other markets like C Town, Food Bazaar, and Pathmark. The store has an amazing selection. The only bad thing I can say is the store is always cold, which cant be good for staff but other than that I like it.
The Manger Janet at this store, is very rude and unprofessional. I went into the supermarket with my baby in a stroller, to purchase a case of water and to order a birthday cake for my daughter. I could not lift the water and push the stroller simultaneously, so the cashier recommended that I pay for the water and go to the customer service desk for someone to assist me with taking the water to my car. I spoke to the Manager named Janet at the customer service desk, she told me that there is no one available to take the case of water to the car, so I should return it at the customer service desk.This is gross disrespect and a very low and unprofessional behavior, especially coming from a manager. The customers that over heard her were astonished as well and they recommended that I report her. I will NEVER shop at the supermarket again!
I really don’t like to tell bad experience but I truly see people have to know for health and real safety.I bought organic egg on August 26 evening.It was also my fault but...I ate this eggs that evening. I opened one and it wasn’t good. But seems ok so I ate them that night.Next morning again, I saw one bad and a half done making vegetables omelet, I saw “sell by July 15”.I was in shock and throw all omelette.I couldn’t believe I once thought I was looking something else.Then I called that store then a manager told me that I could come and replace that eggs.I was extremely shocked that she was not even apologizing but acting like it’s just one a little thing.I decided even not go back, I’m now scared what they do regular bases to keep safe products for consumers.I would not be writing this if the manager handled it properly and respectfully.It’s dangerously unsafe and unhealthy to see products on shelves after more than 1 month of expiration date.I really hope this store has full inspection to resume.Or the higher management take proper training for the employees to do respectable job to all community and people stays safe.I am for sure I won’t go back to this store to buy any products. Sorry to say but too scary after this experience.P.S Be safe and watch expirations date.
Very neat but extremely expensive place for average people to shop. Poor customer service, eg, long line at cash registers slow cashiers, you have to bag your own groceries if you want to get out of the place faster as you could. No fast lanes at certain times. Produce Dept is very expensive and very unprofessional staff and quality is not all that great. Not a great place to shop, I gave them 2star.
This Stop & Shop has great parking with lots of space to pick and choose. The store at this location is never crowed and the shelves are never bare. The stores Ilses are spacious and the products are organized. I consider this supermarket to be very clean. The pricing is fair, note fair not cheap but somewhat affordable. I find the produce are always fresh, with quality being the emphasis. The store display seem not too focused on impulse buying. By this I mean; no product placement to get you to spend more than you budget. On the top of my grocery list were Burtons Digestive sweetmeal cookies, located in Stop & Shops international isle. And as usual there were ample supply of this item. This is a well stocked store. No disappointments here!
Love the store usually but the not keeping up cleaning the self checkout touch screens the disgustingness I saw tonight Im so glad that I use a stylus to touch these things you would think a pandemic might make somebody aware that they need to clean these things often
The store is well kept, and the staff is helpful. What is really strange is that when I looked at the cookies that they sell in those tubs, there were less than the 24ct that they are advertised as. The ones that I counted only had 20 cookies, and the one I bought has 21. what the heck is going on with the cookies? I dont know if this is this stores fault or if this is stop and shop as a wholes problem.
Stop and Shop is the best supermarket around. Although I may shop at Trader Joes or Whole Foods Market for a couple items now and then. Nothing bets the quality, value, and accessibility of Stop and Shop. I also rely on Peapod Stop and Shop delivery service during inclement weather.
This stop and shop had the worst security there during these times all peiple wanna do is buy what they need and leave me and my family did not have a mask on but we was already at the register but the security figured he should stop our transactions and tell us to leave. I dont think that was right because the food was for my kida that was right there stop and shop should hire better organized people to help during these times I shouldnt sent away with my family . . I was very embarrassed and frustrated
New Rochelle & Mount Vernon Stop&shop locationsI can not put my TRUST in Stop&Shop any more I AM DONE! Every time I go in to purchase meat there is a problem, either the meat is old or near the due date. Last night I purchased Hamburger meat for Tacos, once again the outside looks fresh and the inside is brown $14.00. This is what they want us to feed our family, I don think any child wants to eat that. When a consumer comes home & unpacks their groceries after spending over an hour in the store the furthest thing from Your mind is returning items especially when You have a busy week. I am finally complaining because I want Stop&Shop to STOP WASTING MY TIME & GAS!! PLEASE STOP WITH THE UNNECESSARY TRIPS TO YOUR STORES TO RETURN NO GOOD MEATS. They will return the money, they will replace the meat, but that does not soothe or replace the disgust that is felt when Im half way through cooking Dinner & have to put everything on hold because I open their meat and realize now I have to stop what Im doing to search my home for the receipt, get in the car fight traffic as I drive Two towns over back to the store, in hopes that the customer service line isnt out the door just to get a refund, run through the store find a substitute. stand on another line to buy the item, get in my car fight traffic again, hope that I dont have to circle the block Fifty times or park Two blocks away just to return home & serve everyone Tuna Fish for Dinner because now its near bed time & I dont want stomach upsets during the night or Night terrors due to eating late. What angers me the most is when You call in to complain there is always that undertone of We will rectify the situation at hand but Your being inconvenienced is not our issue I think that Stop&Shop needs to do random meat inspections, and Im going to help them out by contacting the New York State Department of Health & any other food agency that will listen. All I ask is that they sell fresh meat and if not start giving out free Gas cards to the customers they betrayed.
I found the experience very well everything was stocked in the right area you could find what you want friendly staff and I would recommend anybody who wants to find nice food wood friendly staff clean car parked parking area you will not be disappointed at Stop & Shop
The Mount Vernon location is in desperate need of new management among other things. The store exterior and interior decor is dated. The produce section is limited and doesnt reflect Mount Vernons diversity. There are NEVER enough cashiers available during peek time and the self-checkout area is condensed. If you compare this location to recent changes at S&P in neighboring Yonkers and New Rochelle, I believe upper management is purposely ignoring Mt. Vernon due its demographics which is shameful.
This is a store I frequently shop at. They have items on sale quite often, but definitely not as frequently or as outstanding as the store at shop at most often. I always consult their circular to know exactly what items Ill be purchasing. On occasion, Ill go there to pick up an item or two that I am in need of immediately. In that aspect, its a very convenient neighborhood store that I can rely on, which carries just about everything you may need.
This store now has about seven self check-out stations. As s result, only two regular lines are open during weekday evenings. Both options were crowded when I was there a week ago; not the first time this has happened. An employee who could have jumped in and opened a new check-out line chose not to do it. He said he needed to keep an eye on one of the exits. He never went anywhere near the exit.Also, the store is not as clean as it could be: floors, shelving, the revolving check-out counters.It does have the best rotisserie chicken for miles. And at $4.99.
Very unfriendly and rude staff. Todays Manager (Margo, I believe) was very rude in regards to a safe and justified return with a receipt of a product JUST purchased by my husband.The Delicatessen staff were listening to pornografic videos on a celular device, might I add it was not discrete and very audible.Shelves are not tidy and several spills.Shame that a supermarket has become of such low quality over the years. Loosing a Customer for life Here. 😠✌
Just have a question can you please order extra bottles of Clear Splash flavored water Blood Orange & Manderine Orange in the Mt Vernon store! Never have any of that flavor available all the time! It’s very popular & think you should order more of those flavors then the rest. Another thing if customers get to vocal or start a fight please call the Police & get them out orderly. Many times there & saw loud arguments. Some of your female deli workers have attitudes also I can Understand your having a bad day but don’t look at the customers & roll your eyes at us when we order coldcuts. You had one woman there that used to slam things & get mad when she had to help you because she was going home soon. Haven’t seen her for a long time so maybe she’s gone. Another time female deli worker was arguing with another employee cursing at her. I just Walked away!
Today at the Stop and Shop of South Fulton and Sandford Blvd.everything was organized. They have a new self check system that is a lot faster. A tip for shoppers is, you cannot move your items after you put them on the scale; or the computer will tell you to remove your last item and scan it over. If you do not move your items after they are weighed, then you should be out of there pretty fast.
This place sells meat and seafood that is no good. Three times I’ve went there and the first time I purchased fish when I got home and went to cook it the very same day the smell was awful. The second time I purchased beef chucks again I opened it and the smell was awful. Lastly which is my last time stepping foot in there I purchased turkey meat and again it was no good. Unfortunately I was sick and couldn’t smell as I cooked it but once it was done everyone in my house all said it was no good. This is terrible!! Will never go back to this stop & shop
It was my sons 6th birthday, I don’t know how to bake and he’s been asking for a dinosaur cake since last year! My husband is a essential worker and my youngest son was born premature so his immune system is weak! I called shop and stop and spoke to the bakery which at the time Michael was working. I asked him what was the hours he told me I asked him if I had to come to order a cake! He said yes, I told him my husband was at work and really didn’t want to bring my 2 young sons out! I didn’t have to get into how my youngest have a weak immune system he just knew and said let me take your order over the phone! Sad to say cause he told me that he understands me not wanting to bring my 4 and 6 year old out cause he just loss his grandma and grandpa due to covid-19 I told him how sorry I was and told him he was such a angel to me and my family at this time! I just want to say thank you so much Michael cause u was going thru so much and still was there for me not even knowing u was protecting my family!! This stop and shop is located in mount Vernon, Stanford
Very helpful Jordon!!!!!👍👍!, He makes my shopping experience pleasant. Another head cashier in the store is so nasty when I complain about her I realize the other cashiers share my view but obviously afraid to say anything as they need their job. (She is a light skin carribean lady)when you see her there you just want to make a u turn👎👎👎👎👎
If your looking for organic; try another stop and shop location. Fresh organic produce and organic meat is very limited in Mount Vernon location compared to every other stop and shop location in Westchester. Its not replenished often thru out the day. Ive been shopping there for over a 2 years and it hasnt changed. The ladies bathroom is filthy. The bottle redemption area reaks of odor; which is located near the main entrance of the market.
Back in the day this was shoprite and a movie theater. Those were the days! Now its a ton of young kids that dont even greet you. Other than that its your average grocery store. They often do not restock item the run out of and employees will recommend you go to Food bizarre (formerly Pathmark) which is the other local grocery store. However that is a huge inconvenience since it is on the other side of town and we have higher prices.
Lets start with they are the only ones that have the product I need. Otherwise they are the basic store. Staff seems like they dont want to be their. Was told a line formed at customer service one direction when it was not marked. As well the csr work was not the one who stated where line was. After another staff member moved everyone this csr said ty to that staff member. If you dont want to work with customers please dont it changes 90 percent of the experience.
I went to this store today and it was horrible! There were only 4 cashiers, and the self-checkout only 4 lanes 2 didnt have money. I was literally getting an upset stomach. I only had 6 items. I waited an 1 disgusting! Hire more people to have more lines open. Seriously on a Friday Evening! Ridiculous!
Ive been shopping at this store for years, but after today Im done. I called to specifically ask if they had power and stocked shelves after Hurricane Sandy and was told yes to both questions.Wasted 30 minutes and precious gas driving there to find out the store is half dark and theyve been running on generator power for a week. FURIOUS that they made me waste gas when theres none to be found right now without a multiple hour wait.Ill find a new supermarket. Im done with Stop & Shop.
Last saturday my husband cut his finger on the door to the mens bathroom. i am on blood thinners. i reported to the manager on what happened. he gave me a bandaid. he took my name and phone number and said my husbandwould receive a call in 24 hours. its been 5 days and still no call.
Came here after work, the store is pretty much set up the same as any other Stop & Shop, it was 11:00 at nite, there was fresh produce presented right up front, i just needed 1 item & knew I could get here, so glad they are open til midnite, the young women at the self check out was very helpful to the customers, seems like she enjoys her job
This store is terrible, you can never find a cart and the produce is always way beyond their fresh date. Berries have mold, mangoes and avocados are squishy and apples are gross. Meat is repackaged after it expires to sell it (you can tell by the old pieces of plastic stuck to the meat when opening it) and I had to return meat several times that where rotten when opened.
Janet the (front end manager) is VERY DISGUSTING RUDE AND VERY OBNOXIOUS TO CUSTOMERS. NOT ONLY IS SHE RUDE TO CUSTOMERS BUT SHE TREATS HER EMPLOYEES WITH SUCH DISRESPECT. THE COMPANY OBVIOUSLY CANT REPLACE HER THATS WHY THEY ALLOW THAT TYPE OF BEHAVIOR. EVERY CASHIER HAS BEEN RUN OUT THAT STORE! SHE CONTINUES TO DISRESPECT CUSTOMERS BASED ON REVIEWS LOOKS LIKE NOTHING WILL EVER CHANGE AT THIS LOCATION
This place is horrible, If I could give them a 0 I would, the customer service is horrible, they talk about people in your face,and manager is no help, she does not contribute at all to solve the problem, and keeps saying things like “there’s nonthing I can do about the situation”, I wouldn’t suggest this supermarket to my worst enemy.
Total reviews rating 4.2
199 Reviews for Stop & Shop 2023:
Review №1
2022-04-05Fresh produce, Fresh meat. The Butchers are the Best! The will custom cut you meat. When having a sale its a Really Good buy!! But as of post Covid items have become very price!! The staff in the store are friendly and extremely helpful! I love shopping at Stop & Shop!
Review №2
2022-06-05Its easy. Clean. Neat. Convenient. Has more items than most StopNShop. I absolutely love the Scan and Bag feature. You essentially use your stopnshop card to use a handheld scanner. As you shop you scan the item and put it in your bag in the shopping cart. When youre done shopping press checkout on your scanner and go to self checkout. Just scan the barcode at the register and pay. the scanner also has coupons, price checks, and other features. If you find your card isnt working to receive a scanner just go to the customer service desk and theyll activate it in minutes. Happy Shopping.
Review №3
2022-03-06I don’t know who thought it was a good idea to put blue lights in the parking lot but I didn’t see a pothole and my cart went right into it bashing into my shin
Review №4
2022-06-12So I went to Stop and shop and Mt Vernon only self check out open, cool so had 4 items to team member they had working there did not know what he was doing than when I need him just to put a price in, he stated that they dont do that. Yes u do every store do I work retail and I understand that u want to go home but but dont tell me u cant do that. Final he said I need a supervisor to override it ok why didnt u just say that Im mad because when ur not honest it tiggers me I love shopping at stop and shop they do have some good deals but if u have a worker at self better training
Review №5
2022-05-27Wide range of products, meat always fresh, vegetables could be better, all in all a great place to shop, would have given more stars but for one thing. Under no circumstances use the bathroom, cannot describe how unclean and smelly it is.
Review №6
2022-06-30Love the self checkout at Stop and Shop, fresh produce, bakery/ muffins. If you need help stop and shop associate is there to lend a hand.
Review №7
2022-02-12Friendly staff and its organized. I would suggest adding the coupons to your card before the trip to help you save some money. This can be done on their app.
Review №8
2022-03-30Pretty good deals. Wonderful and helpful staff.
Review №9
2022-02-21The cakes use to be better.Thick icing and minimal cake.The vanilla cake is plain and has a weird taste to it.
Review №10
2022-06-19A lead shopping center in Mt. Vernon wide range of dry goods, meats, breads and other food essentials