Stop & Shop in Staten Island
Site: https://stores.stopandshop.com/n...
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:6AM–9PM
Stop & Shop in other cities:
I have been shopping in this store since I moved to Staten Island three years ago. Since then I’ve seen the shop getting better and better. The organic produce, including fruit and vegetables section has expanded and I can always find great value for money for items like cleaning products. The staff is always polite, helpful and patient, especially when using self service. I’ve also used their Western Union service, which was great.During the Covid-19 I feel safe visiting the shop, as everyone is wearing masks, and the shop is following recommendations like maximum number of people etc.
Was not too bad.The deli wouldnt give me a sample so I just didnt order anything. Staff was rude in the deli. Asked for sample got a one word answer no . Was slightly offender asked why and got 3 word lie we never have. I replied with thanks and started to walk away at which time I recieved the most help I guess he was capable of he asked if I needed something else.I even reported this to the manager who was much more professional. Explained coronavirus so they could not give any sample but nothing was addressed about the quality of the staff. I shopped here for 20 years or so never had an experience like thatHonestly store is organized backwards.No real complaint about the store or the products . Was clean and could make up and down aisles. Unfortunately the only issue is the lack of staff or more accurate the lack of training.I dont think I will be returning here for some time though if at all. Shoprite is cheaper, larger selection and I have never been offended or refused service.
I just moved to Staten Island and went shopping here for the first time. Unfortunately, I bought blackberries that I discovered were moldy the next morning. Stop n Shop has a double money back guarantee on produce that isnt fresh. However, when I went to customer service, the representative denied they had such a guarantee and I had to point out the very large sign in the produce section before she reluctantly provided a full refund. She examined the blackberries four or five times, as if she believed I was trying to scam her. Overall, a very frustrating experience.
I live very near to this stop & shop and always chose not to shop there because.its not clean. Ive shopped there three times for quick needs and all of them were expired or bad in some way. Yes I could have checked the dates, but such a small sample size,... they should probably be checking their shelves.
It is one of my favorite grocery and produce spots to make a quick dash to, when I am running low on particular food or supplies that I need immediately. I like the breadth of selection of products available in the store, particularly the variety of shelf-stable baking ingredients and their extensive deli section. I love the fact that the store is open until midnight, so there is never a time when I felt like I have to wait until morning and postpone my plans because of it. So, a big plus for convenience. However, I find that pricing could be better. Many shelf-stable national products are priced higher than average, and prices for some brands certainly bite a bit. It doesnt help that store deals are often sparse and are not for product types I normally buy. The store-brand items, are nevertheless of good quality and more affordable.
I was there for dog food and some gluten free and dairy free items. Their allergen section was scattered and tough to maneuver around, while there I encountered a completely green molded Schar baguette and at $7.99 a pop Id imagine youd want fresh. Now on to the dog food my pup got sick from the ones I bought at this location. I contacted the company and they replaced it but said there were no issues with the lot so I imagine its a storage issue. The cashier was super friendly and wonderful.
I just checked out the reviews before shopping there and saw that the store responded to almost all of the negative shopping experience comments with an apology. Then as a scrolled I found one about a black couple that felt mistreated and were made to feel uncomfortable by the staff. Its really appalling that this complaint was not even acknowledged by the store. Its pretty much an admission of what can be expected if youre a POC. Its good to know and Ill definitely be sure to forward this information to the better business bureau. I mean among all of the other complaints about selling expired items, cashiers being rude asking people if they went to school and can do math while inquiring about bonus points on their card, and terrible shopping experiences in general etc- I cant imagine this particular store will last much longer
Found this store very disappointing.Deli refused to give sample and was rude as well as a comedian can I get you something else.I mean is one thing to tell someone no which by the way is not the way to answer a request for a sample if you expect someone to purchase from your department. But honestly was much worse when he knew that I was going to the manager to notify them can I get you something else.Manager was much more courteous explained that coronavirus corporate protocol doesnt allow them to give samples. He apologized and swore to the frsshness of ever product In the deli , which alone is scary as I have worked in these places. Promised a return, which with perishables is not only inconvenient but they wont take it back by the next week as I also have to work. Nothing was addressed at the deli about the rudeness.Left with half my stuff to be honest. Probably should of just left everything.
Terrible management. There are 8 Self checkout counters but not one lane for express 10 items or less. So you have people with 2 or 3 items waiting on ridiculously long line for people with full carts (up to 40 items) to self checkout! Does that make any sense at all?? No reason why they shouldnt have an express (under 10 items) checkout lane!! Just shows they dont care about their customers!
During this entire pandemic, customers were asked to line up in one aisle and were directed by an employee to the next available register. This process works so well it keeps the front of the store open and everyone pretty much apart. Today they went back to the old way and it was back to a congested mess. Please revert back to the “pandemic line”, it is much more organized. By the way, many of the other shoppers were expressing the same thing.
This is by far the worst Stop and Shop on the Island.Crowded & always out of a lot of things. They also dont carry a lot of things the other stores do especially in the frozen section. Deli is small & always crowded.At busy times parking is bad & so are the exit/entrance ramps to & from Amboy Road for car traffic.If you can go to the other 2 Stop and Shops on Richmond Ave or go to the 1 on Hylyan Blvd & skip a trip to this slime hole then do it. It sucks all around. Managers have more chips on their shoulders then a pack of Chiips Ahoy as well.
The Stop& Shop Supermarket is a very good and amazing place to shop for Fresh vegetables, Fruits,Grocery ,meat ,cheese and frozen food.I went to Amboy Road store and found good arrangements for sanitizing carts.They have digital coupons and on weekly ads ,you can find better price.The store is neat and clean.
Shopping here for many years. Never any problems. Employees very friendly & very polite especially to senior citizens like me. That’s a rarity today. Fresh foods, and everyone there is doing their best to help our needs through these troubled times now. Thx guys. We all appreciate. Bobby Lotto.
The Stop & Shop on Amboy Rd in Staten Island is totally mismanaged. Horrible. The line to get in went from the entry of Stop and shop to almost the end of the stip of stores. Hundreds and hundreds of feet. Awful. However, the Stop& Shop in New Dorp and the Shop Rite in New Dorp you could walk right in. A little crowded, but that was to be expected due to the snow storm that was coming. I really think Stop& Shop should consider new management for the Eltingville store. Whenever Im there its always a hassle. Not a good experience.
Today there was a problem with the STOP & SHOP customer card and we could not receive the advertised discounts. For example as you enter the store ENGLISH MUFFINS were a buy 1 get 2 free sale but I paid 4.49 x 3. The store could easily have posted that the system was down in the same area and I could have come back another time as I have to do so now........
Very friendly cashier,I love when staff are friendly! She was fast and courteous , and shed made a nice shopping day complete with satisfaction. Great deals too, and the store was clean as usual, with lots of staff that are willing to help. Wishing everybody at Stop & Shop a great New Year!
VERY RACIST STORE. Came here today with my mother. We’re both black and of course the racist customers can’t be controlled but every employee we came across treated us like we didn’t belong in there and acted like our presence was bothering them when we were just keeping to ourselves. When we got to self-checkout, we needed help with something and the manager stood around us like he was trying to make sure we weren’t stealing but wouldn’t help us even though we asked several times. Maybe it’s their intentions to keep people of color out and it definitely worked for us. We will not be back. Nobody should feel like they don’t belong in a grocery store.
Whole milk and sale items need to be restocked more frequently. It is a small store with a lot of shoppers so they should really have someone to check that items are in stock. Its a recurring problem and Ive often been told the truck is coming tomorrow. I will say the produce is fresh and they have good sales sometimes. The other stop & shops are much bigger and nicer and have whole milk when I shop there. I wish they would remodel. Edit: in the store again today and no whole milk.
I only go here in a pinch I shop at Lidl because the prices are lower with better merchandise, and the staff are very customer friendly. Stop and Shop is overpriced, not entirely clean and the checkout staff, aside from three men, are extremely rude and unprofessional. They dont greet the customers, seem depressed and unhelpful while the manager just stands there and watches or hangs outside the store with the smokers. You have a lot to learn S&S but youre so arrogant so nothing changes.
I was disrespected and disgusted by one of the cashiers behaviors today. I was criticized for simply asking a question. Today on Sunday, December 13th, 2020 at approximately 11:15 AM, a staff member named Denise was very rude and condescending to me by the customer service counter. I asked her a simple question about my bonus savings deal. She gave me an attitude of annoyance and questioned me, WHAT SCHOOL DO YOU GO TO? DO YOU NOT KNOW MATH? I felt offended and responded, Excuse me? She retorted back once again, YOU GO TO SCHOOL AND YOU DONT KNOW MATH? I was utterly appalled and speechless by her remarks. I felt very offended and degraded, and did not get my question answered at all. I was disrespected and humiliated in front of all the other customers waiting in line behind me and other staffs watching me and not doing anything about her behavior. I had to confront her unprofessionalism in front of everyone to let her know her negative attitude was completely unnecessary and inappropriate. It was none of her business whether I am in school or not. That was just very petty the way she handled customer service. Not coming back here again.
This place is trash! My boyfriend currently works here and I know everything about everything at this store. This is more personal about management than it is about the actual store. It’s flu season and unfortunately our children have come in contact multiple times with it since there are 4 of them so of course like any good man would do he has had to take some personal days to help get us to the hospital, doctors, ect. Mitchell (the manager of the store) had the audacity to call him in and write him up and compare her problems and her amount of children to ours. This is completely unprofessional! He had proof of every countless day and night we spent in and out of ER, clinics, you name it. I find it astonishing that she called him in for that but didn’t call him in for months after being promised a promotion. This place needs new management. He is one of the best workers in that store and has sacrificed time from college and from his family to do what so called managers are supposed to do. Workers are getting written up for not staying past their scheduled time, I mean ridiculous! They have bigger problems to fix like the stores appearance, customer service from the front end, and so much more. Thank you
This place could be so much better. Nice location, easily accessible via public transportation . However the store is not well organized and very messy. Accessibility for handicapped and elderly is practically non existent. Customer courtesy also seems to be a major problem. When I was last there one of the cashiers had the audacity to throw something down on the register to weigh it while I was in the middle of ringing stuff up. Then she had the further audacity to say she was courteous because she told me she was going to way it.Seriously this is why the Walgreens next door moved out leaving the Rite no one wants to go to in to, but is forced to. Dont believe me? Look up. The reviews. Customer service here seems to be at a huge deficitSomeone mentioned a Wegmans and I think that would be great. My only concern is if they could find the people who know how to relate to staff the store
Very spacious store. Was able to find everything we needed easily as the store layout is easily seen and accessible. It is not a very crowded store at some days and tomes which makes walking and maneuvering the aisles much easier and quiter. Self checkout was quick and easy.
The store is very dirty all the time. The floors are black which they really shouldn’t be. The produce is rotting on the shelves. Every shopping cart is about 20 years old and is Rusty, dirty and you can’t push it correctly. The store was made incorrectly and the isles are so tiny. Barely one cart can fit down the aisle. It’s like a game of mouse trap with hundreds of people inside. When you’re paying for your items every cashier looks at you so you have to pack your bags because you’ll be there next year. And when they do help you pack your bags, they shove meats with inappropriate items that Shouldn’t go with raw meats. Or are they packed cold items with paper goods which I never understand. And why do they packed 15 items in there cheap flimsy bag? Is it that important to save money so that the bags literally break when you bring them to the car. You shouldn’t put 12 items in one bag ever it’s annoying and rude. For the amount of money the store makes it’s really needs a lot of work.
I dont like to leave bad reviews. If I had a negative experience someplace- usually I just wont go back again. However, tonight my husband & I found that this Stop & Shop carried Icelandic water that my husband likes so we went in. We grabbed a few things (their strawberries were perfect & their produce dept was so fresh & clean) when we got to checkout, there were a few others waiting in random areas so no one really knew where to stand or wait as there was no sign or direction. When all of the sudden, an associate named Tanya comes out of no where and while in the middle of the front end starts screaming at us all that there was one line and that she doesnt know what you people are doing!! And threw a complete fit like a child. This was the most humiliating experience Ive been apart of while shopping for anything. .............Ill find the water someplace else.
This stop and shop really need to remodel and rebrand. Just the whole store when you first enter looks really old. The other two chains on the island are much more modern and well kept. Furthermore, the managers attitude towards customers are really not professional and that manager in this specific chain came at me super aggressively. I went to this store to buy several cases of water bottles and with that day I have several company vouchers from that water bottle brand with me that I have paid with. The cashier took those coupons and started to write the amount of each item on it until she thought that there was a limitation on these branded vouchers. At that point, there was already two employees at that station. Then they called the manager here and she was saying on how that this store only would let me one voucher per purchase, but the weird fact is that the other stop and shop stores would let me use several at a time. She also added a line saying Im not letting you out of this store with dollars of free items. Not everything is for free. This line that she said to me wasnt valid since those vouchers that I paid for fully towards the brand gives me the item at a discounted price. So at that point, all my vouchers were written but she only let me use one voucher per purchase so I asked for a compensation since written vouchers wouldnt be able to be used again. She answered me aggressively back What do you want me to do about it? At that point, I got a little frustrated from the tone of voice she is speaking to me and her last comment about the free items that werent valid. I said You made a mistake on writing on my vouchers that Im not even going to use for this transaction. Now you should fix this problem. Her next move was really questionable, and it makes me question their professionalism. The manager said with fingers pointing at me Dont you dare talk to me like that! I was shocked. Wash she implying that I was disrespecting her because she thought that I was prejudice against her race? That wouldnt make sense because I was very cool with her and talked to her with reasons. She was the one going at me aggressively and made a wrong. Also, its her job as a manager to fix problems not make a bigger problem out of everything. The fact that she used the race and victim card against me is totally ridiculous and unreasonable. I hope Stop and Shop would reconsider her position as a manager and inspect this specific shop because its not it the best condition.
Wow, there are some very strange reviews about this store. Its really not all that bad!I have never seen the place messy, unkempt or dirty. Its usually in pretty decent shape. They usually have all the things I shop here for (mostly things I cannot get at the specialty stores like paper towels and toilet paper)They have a pretty decent selection of fruits and veggies, much better than the nearby Top Tomato. Although, strangely, they had no cabbage the week of St. Patricks Day about two years ago. I stop here on my way to work to pick up something for my lunch. But seriously, its a small grocery store, what do you people really expect??? They dont have the significant storage and exposure as the bigger Stop & Shops. Also - they are grocery store ladies, not fifth avenue negotiators , try to find something nice to say jeez.After Sandy, they kept their doors open and did the best they could to keep people supplied with food. I was the only one buying split peas, flour and yeast to keep my family fed. Everyone else was upset that they didnt have ready to eat meals- duh.Its not a bad store - I am happy for the convenience, otherwise Id have to brave the Hylan Boulevard store. eeesh.
This Shop & Shop is smaller than the other Shop & Shops on Staten Island. The parking lot is almost always full and the parking spaces are narrow. So narrow that a shopping cart is very difficult to get through. The store is not as well lit nor is it as clean as the surrounding Shop & Stops. Alot of customers shop this store and its size cannot handle the quantity of shoppers which makes for long check out lines and congestion in the aisles.
Im giving the place 1 star because the 0 star option doesnt exist. There was an error in the system so the manager told us to wait on the longest line. Being in a rush, my family decided to go to the express line for help. Susan, the women in the express line, had a very nasty attitude. She yelled at us that she cant do anything about the prices, said we were holding up the line when there wasnt one, and treated us like we were stupid. Then the manager gave us a nasty attitude as well. I usually never do Google reviews but I tried to file a complaint and couldnt find anywhere to report this on the website. However, the customer service was actually helpful and scanned our 10 items quickly.
This store STINKS!! The customer service people are NASTY!! The front end managers are angry (fat women in glasses=NASTY) !! The produce dept is filthy dirty!!! Deli closes an early every night!! One register open at night with 15 people standing @ checkout!!! The wagons dont work!!! They never have baskets!! Have to enter through the exit doors every night after 9:00 pm. I really dont mind this but it must be hard on an older person trying to open a door that not supposed to be pulled. I will never shop here again but I will try to get the people responsible for this mess fired!!
Out of all th stop and shops on the island this one needs the most work.the place has a i dont care feel. not the cleanest. the layout was not right. as a 1st time shopper in this store. i found it confusingly laid out. its a small store maybe thats why its layout that way. the meat was messy. not all in one place. had a small selection of drinks. very little diet drinks. if you need to shop there in a pinch its fine.there are better places to shop on the island
The food is often rotten to the point where I picked up avocado and my hand and went right through it. Organic food is never as fresh as other locations.. Organic potatoes stay on shelves long enough for them to start growing roots. Cut up vegetables such as doodles were slimy and not fresh.Salad greens are also often not fresh. The entire facility doesn’t feel clean. Will not be coming back as this is far for the first time.
Store looks nice and all but the both times i have been here since it opened all i hear is employees complaining. this person works only these hours and they put me on these hours. then on the opposite side of the store i never work Sundays now i have to work Sundays this sucks. and while one employee was stocking and end cap the other was just leaning on the cart complaining.it is my understanding that when Stop and shop took over they gave the old employees their jobs. stop and shop did not have to do this. so the employees should be grateful or talk to their mangers about the issues they have not openly complain where new customers are in ears hearing.
My father was hired as a porter at stop and shop Staten island NY on Amboy road. They let him go after three days but were rude and dismissive to him within that time frame. He did nothing wrong . He never got trained or even given a schedule. They called him and told him different times to come in and then yelled at him for coming at the new time. He asked questions about things he should do and the manager ignored him and walked away. Im assuming its because he is 79 and she didnt want to bother with him. My father worked at his last job for 50 years for 7 days a week never had any problems. Stop and shop is a disgrace. You hire a person and let him go for no reason. He might be 79 but the hardest working man out there . Horrible company treating him like he is old and worthless. Was it because he an accent. Either way three days doesnt justify letting him go. He came on time and never complained, was eager to learn.
Meh. Store is old, dirty and dark. The staff is your typical Staten Island dont give a crap about anything type. Always have the DVD bootleggers or panhandlers accosting you on your way in or out. I always have to be on guard and check the freshness dates - especially the prepackaged meats; they are continually past their sell by dates. The one by the Mall is by far superior to this location.
This has to be the absolute worst Supermarket I have shopped in. The customer service is atrocious. Its dirty, its dingy, the shelves are never stocked and the ones that are you cannot get to because the people stocking shelves are always in your way and refused to move. Apparently the customer is invisible at this store. OH and one of the deli workers once cursed out a CUSTOMER and was not reprimanded in any way. When walking into this Stop and Shop I feel like Im walking into the ghetto which is sad because the neighborhood is beautiful. Avoid at all costs. I actually live within walking distance and will now drive to the brand new beautiful shop right over by the Outerbridge to avoid this hell hole. I hope it goes out of business and another chain buys it so they can see what they did wrong which is everything.
Honestly if your in need of whole milk don’t bother wasting your time to go here. I live around block and finally am giving up after years of noticing every time I go . There’s never whole milk ever. It’s 9 am on a Tuesday . No milk . Thanks stop and shop for the wasted effort .
Place is stuck in the 1980s I felt like I took a time machine,for Gods sake spend a Little money on your establishment to show some customer appreciation.they have a small selection versus other stop and shops on the island and the aisles are like my hallway at my house took narrow especially to accommodate the large amount of people on the island. Get with the times people.
Expired dates on food, prepared foods don’t look appealing, deli counter is a turn off. Bathroom is disgusting. Aisles aren’t kept clean. I respectfully suggest that upper management visits the Stop & Shop on Route 18 , in East Brunswick, NJ , to learn what a supermarket, should look like. Staten Island desperately needs a Wegmans or Fairway. DISGRACEFUL!!!
This store doesnt have as much gluten free stuff as the one on Hylan Blvd, but it does have the scanner thingy that you can scan your items as you shop, which keeps a running total of how much youre spending. This keeps you from overspending and makes check out much quicker!
Staff here is not as bad as other people suggest. Their complaints about workers complaining is a little egocentric. However this stop n shop is smaller and does have disappointing selection. I can never find distilled water here or some of the Natures Promise brand cookies. Random items yes, but still, hard to believe they arent here.
I like I work different brand stores 15 yrs I worked outside do a shopping carts some customers parking front stores so I cant go threw to them because they on cellphones they parking in fire zone ........they supposed to not park there.. its not fare to the workers........also that I cant allowed wear shorts when it too hot ........
The blonde at the front end with the glasses is a magnificent employee, shes always looking to help a customer, give insight on sales and such, very kind and hard worker , ive been in this store maybe 5 or 6 times but every time I go shes always on her game with a smile.
Its unfortunate, cause this store is close to home, but its the worst stop & shop Ive ever been to. Most of the time they dont have half of what I need. I found expired food in the shelves SO many times. Coupled with sales signs that are outdated and a mess...its just a bad store
Avoid this stop and shop...... The people that work at night are junkies their rude nasty and harass the customers......... They have no class and are friends so if you have a problem with any employee they dont help you........ The employees are a gang of bullies ones uglier than the next........ Its crazy they are always crowded but treat customers like dirt....... I wish they would open a whole foods market instead of this filthy place....
Total reviews rating 3.9
199 Reviews for Stop & Shop 2023:
Review №1
2022-05-08The best supermarket in the area by far. This location also has scanners which make self checkout a breeze - although I wish they would support mobile phone app checkout already.
Review №2
2021-02-04Stop and shop is the best to get supplies for a promotion far away. Here are some throwback photos.
Review №3
2022-05-03Great little store, usually has everything advertised, unlike other stores we wont mention 😉
Review №4
2022-04-06Well stocked shelves made shopping a pleasure. Server at checkout counter was quick and friendly
Review №5
2021-12-01Prices are high and store does not honor it own sales. Ive been three times and all three times after entering my savings card none of prices offered for having the card were charged. Just recently coffee creamer was advertised at 2 for $6 and when I scanned my card and completed my purchase both were charged at $4.19. Last shopping trip my total was more than $100 more than I calculated. After coming home and checking receipt none of the items on sale were given to me at dale price... NONE. Very disappointed. 3 strikes and youre out.
Review №6
2022-02-12Nice selection of almond and soy milks. Nice produce section. Well run deli counter. This store/chain can be somewhat pricey when items arent on sale. Overall, a well run supermarket with a helpful staff. Recently changed their hours, started closing at 10PM (9PM on Sundays).
Review №7
2021-08-04Clean ,Beautiful store and prices for the most part are competitive with the other supermarkets in the area. The Deli dept is clean and the meats and cheeses are fresh. The bakery is for the most part great for cakes and pies but watch their breads. I have noticed they sell the same breads that they make for more than one day. Customers want fresh bread not day old bread. Make less each day so it sells out. I would rather come in and find it sold out than find hard stale bread. The second thing is the produce section, been in the business 40 years and I DONT know who is ordering the produce or who is roating the shelves but both need to polish up their act. From one day to the next brand labels change but still isnt fresh ?? Thats the produce buyer not paying attention and shame on the produce man for stocking the shelves with it instead of telling his buyer or Manager. Produce dept needs a better eye. A lot of people I know that shop there say the same. Their produce dept is not up to par. Other than that Love the store.
Review №8
2021-09-29I am a local guide with trusted reviews. Now please pay attention. Do not buy anything from the bakery they unpackage donuts from the previous days repackage them and put stickers on them as if they were packaged the day they were baked same thing goes for the seafood do not buy any of the packaged seafood it is old and unsafe to eat and third whenever there’s a sale they run out of the sale items within the first two days of the sale and then you can never find those sale items so please make sure you get your rain checks. Stop and shop your days are numbered.
Review №9
2022-06-11Very modern, spacious and with a wide selection of competing item types.
Review №10
2022-02-24I got to the stop and shop in Richmond Ave once a week, their shelves are always stocked and they have what I need!