Wheelchair-accessible entrance
Yes
Storage Post Self Storage in Ridgewood
Categories
Location on the map
Ridgewood, Queens County, New York, US
Accessibility
Phone: +1 718-619-4635
Site: https://www.storagepost.com/loca...
Site: https://www.storagepost.com/loca...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–5PM
- Sunday:10AM–4PM
Storage Post Self Storage in other cities:
Comments (136)
After calling around every other self storage company in the area, I came across Storage Post. I was originally sold on the long opening hours and competitive pricing, however after walking in the front doors and meeting Jessica at the front desk I knew I had made the right decision. She walked me through all the details of the building, plus the contract thoroughly and answered every question I had. I was really happy with the cleanliness of the building and totally love the 3 huge indoor loading bays.Thanks guys and keep up the great work!
Went in today for the first time and Carlos who was at the front desk was very helpful! Not only did we have a great conversation but he made the process easy, comfortable and friendly! He showed me my unit, got me a cart, gave me all the info I needed and sent me on my way! Was in an out quickly and I left with a smile. Definitely would recommend this place,if not for the storage space, for the great staff experience!
The facility is very clean and organized (my top priority). I booked my storage unit over the phone and when I arrived on my moving day everything was such an easy process. Also...my promotion, rate and payments were accurate with what I was told over the phone. Front desk person was very nice as well. Store here!
I stopped-by today to get some information in my quest to obtain a storage unit. Ms. Jessica Santos was very professional, knowledgeable, and helpful in answering all my questions and concerns. She is also a great sales representative! Even though one of your competitors offered me a larger unit at less cost, because of her and her great service in explaining the amenities your location provided and offering me a good deal, I ended up renting a unit on the spot and paid for the entire year in advance!I have been involved in the customer service industry at various capacities throughout my professional career and I have always viewed employees such as Ms. Santos as an invaluable asset. It was a pleasure dealing with her. She represented your company well and made a great impression on me.Thank you and congratulations to you and Ms. Santos.
I am very impressed with the service I received in renting s storage unit this past weekend. From the call representative, Eric, to the Ridgewood manager, Carlos, I was able to reserve a unit on Thursday and move-in on Saturday without any issues. I was concerned after reading comments about unsatisfactory customer service. I wanted to give them a try due to the close proximity to my apartment, longer access hours, and the clean external appearance. Carlos was very helpful in processing my account; guiding me to my storage unit to assess the size; and showing the best route to the loading dock. I’m very pleased with my move-in storage day experience and the management at the facility.
I had an amazing experience with Storage Post. The have really cheap prices for the larger units, but where they really excel is in customer service. Whereas most storage places have an either/or trade off for service and price, this place wins at both! Special shout out to staff members Julie and Jess :) They made everything work our perfect even when I transferred units a few times and always did it with a smile! Thanks 🙏
I highly recommend this place for all storage needs. The hours are great, as well as the location for my business. I had excellent customer service from an employee named Jessica. She was willing to work with me in making sure all my needs were met. I dont regret doing business with Storage Post Self Storage.
We have a variety storage units in multiple storage post locations and I was inquiring about information on my account and got the chance to speak to a women named Dara. She was extremely patient and amazingly polite. I just wanted to thank you Dara!!
I have the pleasure of renting at this facility and am truly impressed with the customer service that Ive received to date. Jessica has gone above and beyond to help me find the right storage units (I was on a time crunch and needed a few units ASAP). Since then, Ive recommended everyone in my family to store their things at this particular location. The facility is huge and has a loading dock in the back. Access is spot on at 6AM, which was amazing during my move. Im not sure what else you can ask for in a storage facility. Clean units, amazing customer service, and easily accessible in the early morning and late evenings. Hope this review helps you with your choice of storage facilities in the East Williamsburg, Ridgewood, Glendale areas.P.S. If you refer a friend, theres a $50 credit in it for you.
Carlos is fantastic. And Lori at the call center who made my reservation was also very kind and helpful.Clean facility, nice employees, good carts, the lock was only $9. Definitely recommended.
Great facility. Great Service. Make sure you see Carlos he is awesome. Not pushy, very informative, and very pleasant. I needed storage on a budget and he really made it happen. The guy is really reasonable and will work with you. The place is state of the art and top notch. You will be glad you stored with them. It makes living in Williamsburg, that much more nicer and convenient.
Today... I was hunting🔎🔍 for a storage facility and my sister told me to go to Storage Post. I walked inside and I was greeted by Jessica. Nice sale representative. She explained every detail and she walked me through the facility. Excellent worker DEDICATED to help and get the job done. Go Jessica
This has been my go to storage facility in Brooklyn/Queens. Covered loading dock, clean temperature controlled units and a great staff. Everyone there, especially Jessica and Julie, are very friendly and eager to help you find the best unit at the best price.
Once again i had to rent another room at Storage Post Ridgewood. Morrison helped me choose the best unit for my need. He spent time and patience and helped me choose in a friendly and helpful manner.I will continue using this location and to refer them to friends and family in the future.
There has been multiple times, including earlier this week, where I’ve needed to load & unload items from my company’s unit after office hours, only to arrive at the loading dock to find it entirely full of people using it as their personal auto body shop. These people have been maskless, and kept their vehicles running, WITH THE DOORS CLOSED, which is completely unacceptable; allowing the risk for Covid and Carbon Monoxide buildup. Please deal with these customers who make it difficult to a ridiculous level to access the garage.
Its pretty easy to rent a storage unit. Morrison helped us out with the process and he was very informative. 24 hour accessibility with your access code and carts available to transport from your car to your unit.
I dont know whats with the bad reviews for this place, Ive had nothing but a good experience with the staff and the facility. I recently had to put all my things into storage on short notice. They got me a great unit quick, no bs, and it basically didnt cost me anything. Dino and the other lady behind the counter whos name I didnt catch are super friendly. The location is right next to a police station which is also nice. Ive had a few storage units in the past and so far this place is the best. 5 stars.
I agree with the first review. Great facility,great service and affordable storage. Definitely see Carlos he is great. He gave me a great deal on my storage unit and gave me the storage that I needed, he really runs a great operation. You wont find a better storage facility in the area.
I’m very happy with my experience so far. The gentleman who assisted me on both occasions was very nice and helpful. The storage (called locker) is actually quite spacious and suits my needs perfectly. Definitely recommend!
Ive had storage here for about three months, no problems except for the back code box, couldnt get in thru there for like 2 days. Not a big deal, just a longer walk from the front. Other than that, the place is kept clean.
Unfortunately, I do not remember the name of the gentleman who provided support on August 1st 9:00am but his customer skills were excellent. He reviewed offers, payment options, helpful tips for navigating the unit and building (where to drop off after hours, etc.). Special thanks to this staff member for his support.
Excellent experience! I was by myself unloading a unit most of the afternoon. The space is clean and easy to navigate. Jessica Santos & Carlos Vega were very helpful and kind through out the day. Thank you both!
Carlos was fantastic and super-helpful when we can to select a unit. The facility is really nice - clean, good lighting, easy access and theyre open most holidays so it works with my schedule. Definitely a good choice
This place is always clean. Well staffed. Staff is very helpful and respectful. Many sizes rooms to chose from. Pretty good prices. And especially a plus, you have ACCESS TO 9PM. Cant get that anywhere else.
Very pleased with the service from Jessica. She was professional and pleasant to work with. She was also helpful by explaining how the processed is done...Jessica is an asset to the company
Thank you so much Jessica! and Carlos! You are the best! Thank you for the patience, the assistance and the chats. This place is clean, and they are very helpful with the process. We have been holding units there for a while now and I appreciate you for the patience and the kindness.
Carlos was amazing. Efficient and knowledgeable. He was respectful of our time and very polite. After having a terrible experience with another storage company, Carlos was breath of fresh air. Again, an amazing experience. Thanks Carlos.
This place is a joke. The rent gets raised every 4-6 months and the amount of carts they have available is seemingly in the single digits. People dont return the carts downstairs and you only have access to the ground floor and yours. So if you have big or heavy items or frequent this place does more of a disservice than any semblance of convenience.
HORRENDOUS customer service and facility. I choose this facility because they had a ground floor unit with easy access. Two months later they tell me they are going to do construction and I needed to move my stuff out asap. After many calls and emails with employees who were not helpful, I spoke to the district manager Mohammed who told me he would reimburse me due to the inconvenience. Well I moved out about 3 weeks ago and not only was there no refund, they actually charged me another months rent! On top of that another tenant told me the place is infested with BED BUGS. Stay away from this place.
Really great people. They set me up with a better space than I ever imagined that just came available the day I showed up. No hassle and really great customer service pros. I made the right choice for sure.
I would highly recommend this location for storage. Excellent service, friendly staff and great pricing for all my storage needs. Jessica, Carlos and the entire staff are professional, efficient and are available to my company whenever I need storage space.
The unit is spacious, clean and easy to access. The attendant was very helpful and obviously knew her stuff.
It was simple and easy. The lady that helped me and my wife was friendly and helpful. The place is nice and clean. I have no complaints at all.
Worked with the Manager Carlos, whom was very professional and took the time to fully walk me through everything. The place was clean and the staff were attentive to those whom needed assistance.
My experience from booking online all the way until the end of packing up my new storage unit was easy, fast & on point!
I just rented a unit online and it was super easy. I made a typo in my name and their store manager called me to fixed it right away. So far so good.
The staff was incredibly accommodating! Jessica, Morrison, and Mr.M helped me move in quickly and comfortably. They all exceeded my expectations.
I’ve been with these guy for over 3 years, and they’re the best. Never had any problems and they’ve always been on hand to help with any of my request. Great Staff, perfect location, good prices. ✌️😉
The people in the front desk are really polite.The prices are good.The 24 four hours are excellent.!Seven days a week. WonderfullI am really happy.!!!
Been coming here for over a month and just received the worst customer service from Jessica Santos....,waiting for our truck to arrive and not a sole around she starts quoting policies and rude as can be..... if this place was not so convenient with its location I would move my locker elsewhere......it’s a good thing she was not doing sales the day I rented the unit...,
Excellent facility convenient,affordable. And the staff are very helpful and knowledgeable. Jessica santos was very helpful and a true professional thanks a million for your help. Would highly recommend this place.
I dont even know where to start. But i just found out i am paying over $200 for a unit (medium) that is advertised at $156. I was just told those prices change every day and that i could get that price by cancelling my account and starting over, moving to another unit of the same size. Which would require physically being there. I am out of state, which is why i have the space to begin with. This place is a joke.
I was very happy with the way they took care of me. I really appreciate it. I will recommend people to put their stuff in their storage.They are very excellent. 😀
Jessica has been a pleasure to work with. Friendly customer service and has gone above and beyond in helping us. Facility is clean and very convenient.
Great facility/24 hours access and more importantly- Excellent Staff from Jessica to Julie :) . always attentive and friendly to help & with advises. 5 Stars across the board- KB TECH
Carlos was extremely helpful and made the process from start to finish easy. I’d recommend them to anyone who needs assistance with storage units.
Best people, super helpful and always there for me. Accepts packages and call when they arrive. Great job everyone!!
DONT EVEN BOTHER.....I have been a customer for years and let me tell you....if you are late 30 days they add $100 on to your unit plus late fees. I can see late fees but $100 PLUS LATE FEES AND THEN TELL YOU THEY ARE GOING TO AUCTION YOUR STUFF......really!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! come on people. All they do is take advantage of people and want the stuff in the unit.. WAKE UP STORAGE POST...YOUR NOT ON STORAGE WARS.... stop ripping people off!!!!!!!!!!!!!!!!!!!!!!Also FYI they have the employees friends and family fill out positive reviews for them. I was told by an employee there... GET REAL!
Great service in- out , all attention is on the customer. love it. I believe the guys name is Carlos who attended me. Nice clean place!
Very disappointed, I lost my key, i went to ask person at office and she told me thatcshe was already closing so I have to comeback tomorrow at business hours, I know, i was 10 minutes past 6 pm but, she didnt leave till 6 30 pm, that may would take 5 to 10 minutes to use bolt cutting, that is call customer service.
The service was very good and. The Guy-who was helping was so nice he showed me all the space than he had available and the best part he speak Spanish and English he helped me a lot thank you guys
Excellent self storage that is conveniently located with great prices. Attentive manager that made sure everything was ok.
Great facility and Shane provided top notch customer service. Tour, explanation, selection and contract on about 30 minutes...ready to roll! Thank you!
DO NOT USE STORAGE POST RIDGEWOODS FACILITIES.The building is infested with rats, who were kind enough to visit my locked unit and destroy a number of my belongings. The staff were spectacularly dismissive and unhelpful, and the so-called report that was filed has yielded zero results - or even a phone call back. Its shocking, to say the least. My entire life was stored in that unit, and now its covered in rodent feces and filth.AVOID AVOID AVOID.
Greeted me immediately upon entry.Very knowledgeable about units and availability .Made the procees of getting a unit extremely fast and easySuper courteous through encounter.
Excellent place to store your stuff. Had my items there for years & no problems, but dont be to late on the rent they dont tolerate that there
Staff has always been helpful and professional. Place is keep in pretty good conditions. Price is ok for what you need storage for.
Dont you dare have anything to throw away. They will not help you. They will take your money but not your trash. This place sucks
Everyone was beyond courteous making sure I found exactly what I needed. It was also very quick to get all of the paperwork together. Everyone who needs a storage spot should get it at storage post.
The climate controlled units are A-ok
Friendly, helpful, and attentive staff! Great value for the cost. Clean and secure facility.
An incredibly clean facility with a very helpful staff. Jessica is courteous, professional and delightful! Always accommodating and happy to help.
Great service and even during a pandemic the staff was still friendly and made me feel at home. Recommend
They get you into a storage space at a low rental rate. Then after 4 months they raise the rental rate by 40%. Watch out!
They have wagons for eazy hauling, knowledgeable staff
Staff was very helpful knowledgeable courteous friendly and eager to help they helped put my mind at ease about the safety and well-being of my stuff that I was storing . Thanks to all there for your help
The manager, was so helpful. easy process to move my things in. The place was very clean.
Terrific customer service. I spoke to Elizabeth today and she couldnt have been more helpful.
Carlos was very helpful and friendly! Everything clean and easy. Just great!
Super clean, friendly and knowledgeable staff, easy 24hr access.
Ok
I been here for almost 6 month at the Ridgewood location And I always deal with Jessica Santos Shes a perfect worker
Great location and service
Staff was very friendly, helpful and clear about the renting process. Would continue to go back.
It was easy and fast. I called and 1 hour later I was putting all my stuff in a storage. Thank you!
Very clean facility, always parking space available, plenty of carts for transporting your things to and from your storage unit.
Theyre fast and straight forward. Great customer service. Highly recommend :)
Amazing customer service, fast service, clean and very informative. I highly recommend this one!
Great service and i definately recommend this facility to all my friends and family.
Open 24/7.Access from front and back.
Friendly staff, great customer support , clean facility.
Very clean and secured and the people that work there are great!! :)
The woman working when I moved in was incredibly helpful. Would give her ten stars if I could!
The gentleman that took care of me made sure that my needs and concerns were takin care of all my questions were answered in a timely matter
Thank you Elizabeth Vasquez for your help. Need any help know who to call. Good location.
The best storage facility in the area. Scarlette and Mylandrie are the best and you should look for them to assist you.
Jessica is awesome person... she is very helpful!!! It’s really appreciated!!
Convenient 24 hour access, staff is amazing friendly and courteous.
Storage in Brooklyn when you need it!
My favorite bill to pay! The nicest facility & people. Immaculate!!!
Staff was very Helpful and provided Excellent customer service.
The staff are SUPER friendly and lovely.
Big area for loading, big and convenient storage
Great customer service and very easy process.
Fast & easy! Very helpfull customer service !
Great place to store things short or long term
Great prices and good service, so far so good.
Service was excellent! Jessica is awesome!
So easy, clean, clear and professional.
Very clean and the people were very pleasant
Great service, easy and convenient.
Clean place and helpful staff
Jessica Santos, was very helpful and informative.
Great place and excellent deals!
Staff was very helpful and friendly
The worst Manger and people. This people are all f**king theifts.
Its neat and secure 👌
Great place. clean.
Clean, heated, great staff
Quick and easy no headaches..
Friendly and helpful staff!
Quick. Easy. As described.
EXCELLENT SERVICE VERY EFFICIENT !!
So far so good :)
Good workers, helpful
Great People Great Service
Very clean
Excellent
GreAT
Excellent
My property was ruined in this facility and they did nothing to help. Also they constantly gave us mixed information. Will never go here again
Cheap prices
Excelent place
Love this place
Excelente
Good site
Total reviews rating 4.6
136 Reviews for Storage Post Self Storage 2023:
Review №1
2022-05-13I had checked out a bunch of storage options for my small business to store supplies and after meeting and speaking with Jessica made my decision right there. She is knowledgeable, friendly, a good communicator, and is just a fabulous point of contact. All the other staff Ive met have also been extremely helpful.The facility itself is extremely clean, has decent parking, and incredible loading dock, and strong security systems. You arent going to find a better spot then this.
Review №2
2022-05-26I have had a storage unit at this location for 4 years. I haven’t had any problems with the staff; they’ve been helpful when needed. Pre-pandemic, this location had longer hours. I’ve changed storage units 3 times due to downsizing. The price has gone up every 6 months for the past 2 years so I finally had to end my contract with Storage Post…
Review №3
2022-07-05Been a customer here for 4 yrsppl at this location have always been very helpful !!but corporate sux !!they recently implemented a policy that if u miss a payment, u cant make payments online and u have to bother a local employee during business hrs either in person or over the phone to make yr paymentabsolutely insane waste of employee and customer time/moneybc of this policy change i will be changing to a different storage provider before the fall
Review №4
2022-07-01Jessica and Morrison are super helpful and accommodating. The space is clean and very easy to access!
Review №5
2021-08-12The Best. They actually will answer your phone calls deal with you with tons of competency. I lost the key to my lock and they cut it for free, no charge, unbelievable. Highly recommend them. 24/7 access and great customer service
Review №6
2021-08-16When I reserved the unit I explained to the representative exactly what I was storing. She told me to back my truck up to the loading dock and use the freight elevator to bring my stuff in. When u got there I had no access because they never sent me a pass code. I had to wait 2 and a half hours for the facility to open up then to find out they did not have a freight elevator. Everything I brought in had to be carried up 2 flights of stairs. I had rented a 10 x 15 unit because of the amount of things I had. If I had known there wasn’t a freight I never would rented the unit. So I feel like they got over on me just to rent the space. Im not looking forward to taking my stuff out. But when I do I will never rent nor will I recommend this place.
Review №7
2022-05-22Space for a good price with 24 hour access, bathroom, location and climate controlled!
Review №8
2021-08-19I waited 2 years to make this review because I didnt want the prices to go up based on demand since this is THE BEST place to use as a Storage and parking place. Now, that I was able to clear all my junk, I gave up my space and here it goes.The storage areas are great. My storage room was like a hidden compartment all the way in the back, I had to go thru a few doors to get to it, it can also be confusing to find because the hallways are repetitive with the same style look, I think it was funny...lol Very secure place..lol. I didnt need that much security but hey, it was good....lolThey have parking spaces for Vehicles which are great and are a rrrrrrealy great price compared to Parking spot rentals in Brooklyn. I was paying a really good price and it was a set steady price with video surveillance 24/7 and if you think it cant be better than that, guess what? It is !!!! Because in the back of the building there is an NYPD fleet base full of police cars which I really dont know what they do at that location but just so you know, there are cops and detectives in and out 24/7. So, lets say, this is the top most secure Storage place in Brooklyn.Customer service was ALWAYS excellent. Jessica is a sweetheart.
Review №9
2019-06-13Jessica is awesome! She went above and beyond to deliver excellent customer service! She aided me in the process from start to finish and made it all effortless. She was friendly and knowledgeable, and also took the time to inform me on several options, and in the end helped me select an excellent unit for my needs. She even sent me pictures and video of the Unit she recommended for me! Thank you Jessica!The property is very clean, newer construct, large doors, well lit, and provides 24 hour access. All fantastic features that one would want in a storage facility.
Review №10
2021-10-15Easy to work with and access, in a new building. Would be nice if there was one small bathroom open after the Office closes, but what are you gonna do?