Storage Sense in other cities:
I had a traumatic situation where my dogs were severely bitten by snakes. They had to be taken from their Veterinarian Facility to a Trauma Veterinarian Hospital. One had zero platelets, had to be given plasma, blood transfusions and surgical procedures in order to save their lives. The unexpected costs were in the thousands. Stephanie from Store Sense was so kind and compassionate for us saving the lives of our beloved fur Family members. She allowed me a grace period to make my monthly payment and waved the late fee. Ive had my storage unit since 2006. I am so grateful for the kindness and understanding that Stephanie gave me during this traumatic time. She truly represents the Excellent professionalism and heartfelt compassion that Storage Station has for their clients during a time of dire need. I would recommend Storage Sense to all in my community and throughout various vicinities. Stephanie and Storage Sense truly represents an honorable establishment serving our community.
This review was posted using a review funnel (a web technology designed to only funnel positive reviews while not posting the negative ones). My actual review IS positive and I had a great experience using storage sense in Middletown, but you the consumer should be aware that there may have been negative reviews that were not posted here because they were weeded out. My review follows below.Storage sense was the most economical storage space around for the money, which is why I chose to rent here. I never met the manager in person but she had a great personal touch and reached out to me on the opening and closing of my rental. I would definitely rent again from this facility.
End of July I spoke with Stephanie regarding a storage unit, unfortunately she did not have any available. She said she would call me when one opened up, I am shocked she remembered, unfortunately I have since found something else. I am impressed with her professionalism and if I ever need another in the future I will go to her.
Stephanie reached out after I put my online order in and Personally introduced herself and went through everything we need to know in detail!
So I already left a review however, I do feel the need to update. I recently rented a unit, upon moving in I realized I had grossly misjudged my square foot needs. Stephanie answered all my questions on how to transfer to a bigger unit and also made the process as smooth as possible. I will always recommend Stephanie and storage sense in the future. Good company, with excellent management!
I had a WONDERFUL experience with Stephanie! She was extremely helpful, patient and informative. She answered all of my questions thoroughly, I know I am in GREAT hands with her and Storage Sense! I love it here!!
Stephanie is PHENOMENAL. Goes out of her way and is super clear on everything! She’s extremely helpful and very patient with all of our questions. I’m definitely going to recommend her to others that need a storage!! Thank you Stephanie for making our move so easy!!!
As a customer, I must tell you that I am very satisfied with the service I received from the manager of Storage Sense from Day 1. I am looking forward to recommend this place to my friends and clients as a real estate salesperson. This place is very convenient in all aspects to anyone and everyone. My name is Joseph Fred Eugene, and I am A Real Estate Salesperson who is looking to do business with Storage Sense in the future
Store manager mrs. Stephanie is the best ever. Super friendly and helpful but greatest part is her knowledge.
I could tell Storage Sense was under new management because the manager was on the ball. Stephanie was a great help she went above and beyond what most people would do.
Moving just got so much easier thanks to Stephanie at Storage Sense. After calling a couple of places that just wanted to send me anywhere, Stephanie took care of me personally and professionally.I Highly recommend Storage Sense, thank you
I recently rented a storage unit at storage sense. Stephanie was very friendly and knowledgeable. I’m glad I chose to go to this storage facility.
I just moved to New York.I have 3 units in Riverview FL so I was happy to see availability in Middletown NY. Stephanie the property manager was great and helped me find exactly what I was looking for. Storage sense has been great.
I called Storage Sense and although they didnt have the size unit I needed, Stephanie was super informative and friendly. She took all my info and said when one becomes available, she will get back to me. Most of the other places I have called didnt give me the time of day and rushed me off the phone. I look forward to doing business with Storage Sense.
Many thanks to Stephanie for helping me with a unit my Mother has had for several years. She was very helpful and knowledgeable and I’m so appreciative for the time she spent with me.
Used them before which is why I am using them currently.. great service.. Steph is the best!!!
DO NOT PUT YOUR STUFF HERE. THEY HAVE A SERIOUS MOLD ISSUE THAT THEY REFUSE TO ACKNOWLEDGE. THE DISTRICT MANAGER ROB IS ABSOLUTELY NO HELP AND DOESNT CARE THAT OUR STUFF GOT RUINED. SINCE WE DIDNT GET THERE INSURANCE. THERES MOLD ALL OVER OUR COUCHES, DRESSER, AND ALL OVER THE CEILING. MIND YOU OUR STUFF HAS ONLY BEEN HERE FOR 2 MONTHS.
Stephanie was so helpful and nice!!!! Great customer service
I have been a tenant of Capital Self Storage / Prime Storage for more than 15 years.I own a small business and park my trucks at their facility and also rent a storage unit at this facility for my equipment and tools.The Staff Anthony and Skyler are so friendly, helpful, and kind to me and ALL tenants at Prime Storage in New Hampton, NY.Both of these gentlemen are true assets to your organization.Regards,Jerry Dowling
I have spoke with Stephanie on multiple occasions.she is very professional and went above and beyond to make sure my problem was taken care of.
Ms. Beck was very friendly and helpful. Im very appreciative that she went out in the freezing cold to show me the difference sizes of unit to choose from. 🙏🏽
Stephanie was very helpful and knowledgeable.
Friendly staff I really enjoyed the experience and shared a few good laughs. It was efficient and a great deal. Discounts and coupons made for an additional bonus! Thank-you!
Great storage and great costumer service . Thanks Stephanie
Miss Stephanie was very friendly and professional.
Very good the treatment was very nice
Stephanie was very helpful and patient and very pleasant.
It was a great experience
This facility was not secure enough was concerned with lack of security cameras and gates were not closed and if they were anyone could get through them
Great customer service and the manager is very attentive.
Very helpful and understanding. Showed me around. And explained everything
Easy smooth transaction. Great price
Stefanie was so helpful!! Great job!
Great place for storage needs and a friendly staff!!!
Stephanie was very helpful.
Great service.
Stephanie was awesome.
Clean and quiet investment
Professional communications.
Good cheap
Well a lot of reliable security and not everyone can enter Satisfied.
Good professional communication.
Total reviews rating 4.8
52 Reviews for Storage Sense 2023:
Review №1
2022-02-23Stephanie is a fantastic manager! She takes so much pride in her work and is such a lovely person to converse with. You can see her pride displayed in how beautifully she has decorated her little office - it is adorable! Stephanie always takes the time to make sure you are happy with your service and addresses any questions/needs you may have. She makes this place such a pleasure to be at! I almost left and brought my business elsewhere, but she is the reason I stayed.
Review №2
2022-05-31Stephanie was amazing. So helpful and kind. She wasnt in the office when we wanted to look at a unit but left whatever she was doing to show us what she had available. She was very accommodating and made us feel that our belongings will be in good hands. Thank you so much!
Review №3
2022-04-30Stephanie is a asset to your company… she has made me feel confident that my things were safe and that I would not lose anything. I like that she never harassed me for the rent .The times I was late on a payment she always helped me to be able to pay. Always made me feel comfortable.
Review №4
2022-06-23Stephanie is beyond amazing. She went above and beyond during a time sensitive situation and is so lovely. 100% recommend. Security is taken very serious!!!
Review №5
2022-06-28Great service. The manager on-site was very helpful and professional. Clean location and easy to access.if I needed a storage unit again in the future I would go back.
Review №6
2022-07-07Stephanie was so patient and helpful, she helped me with all of my questions and concerns, and made me laugh a bunch of times in my hard times right now! Thankful for her help!! ☺️
Review №7
2021-10-08This location was under management by Prime Storage but I am so happy that it is under new management with Storage Sense now! The store manager Stephanie is so sweet and really does go over and beyond for her clients. If you have an issue going on and need assistance, Stephanie is your girl! Thank you so much for always being so kind and understanding!
Review №8
2022-04-21Storage Sense is an amazing facility. I would recommend any in the area that needs storage space, to give them a call. The staff & manager are always there to assist!
Review №9
2022-06-14Stephanie the property manager during my rental. She was absolutely fabulous and I thank her for being a great person!!
Review №10
2022-03-29Stephanie, is super easy to work with! The units are spacious and very convenient for my family and I. I will highly recommend to friends and family.