Wheelchair-accessible entrance
Yes
Store Space Self Storage in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 585-774-4525
Site: https://www.storespace.com/stora...
Site: https://www.storespace.com/stora...
Opening hours
- Monday:8AM–11PM
- Tuesday:8AM–11PM
- Wednesday:8AM–11PM
- Thursday:8AM–11PM
- Friday:8AM–11PM
- Saturday:8AM–11PM
- Sunday:8AM–11PM
Store Space Self Storage in other cities:
Comments (134)
Very professional, kind and knowledgeable staff. Andrea helped me through the whole process and was extremely patient with me through it all. 5 🌟
Andrea Demaria very great customer service skills very nice and self explanatory and I appreciate her service and definitely recommend others to do business with her
The associates was above and beyond in their customer service I love the experience and Ill tell all my friends about it Ron and Andrea
Very friendly and helpful. There was never a problem and when I lost my key I got a free lock replacement. Would most definitely recommend if you need safe storage !
They raise the prices every few months without telling you. I used to pay $32 a month for my space, I’m now paying $92 and not a single notification letter atleast letting me know
Andrea and Karl were very friendly and funny, also very understanding of my storage needs and made sure I was informed about their promotional prices. I will be referring everyone I know here, best prices Ive seen so far.
King St Store Space is great. Its allys clean. Abigale is the greatest. Always smiling. Always willing to help with anything she can. Even when Financial situation was scary, she gave passion, empathy, and patience to work with me and my family so we didnt loose our belongings. Great place to store your wanted valuables.
This place is great. Easy process to get started, friendly staff, secure area to unload, hours are great and unit (5x10) was very secure.
Storage associate Ron over at King street was very helpful and kind to me and my gf.
Wonderful employees. Very kind and thoughtful, especially Andrea. She answered any and all questions I had , always helpful, and is very pleasant! Give her a raise!
Amazing staff, friendly and helpful. Was able to get us the perfect unit at a great price. Thank you Andrea!
Andrea and Ron provided great customer service! This is my third time using store space.
I’m a new tenant, and I booked over the phone but upon arriving the the facility, I got to work with Andrea. She was absolutely amazing! She was so helpful, answered my 91837493071638 questions, and was unbelievably patient. She went upstairs with me to make sure I figured out how to work the lock properly, and went over everything with me thoroughly to make sure I got the best rate and understood my lease. She was phenomenal to work with, and I hope this company recognizes her for how hard she works because she truly represents what customer service should be.
Very clean facility and Andrea was very helpful and made the experience very enjoyable. Will recommend to friends. Joe
Just got my first Storage unit here and Ron Was amazing and so helpful with the storage unit Nice clean place will recommend this to anybody
Andrea was amazing and helped make sure our needs were met and went above and beyond to ensure we had what we needed.
Very helpful and and polite service from the gentleman at the desk . I believe his name was Ron. Unit is spacious and clean.
The workers there were really friendly and showed me around would recommend this place for your storage
I would recommend this storage facility to all of my friends and family. Karl was extremely nice and friendly. He gave me a tour of the building and was very reassuring! They are running a promotion for 50% off so thats a plus! Five Stars
I moved my goods from “Rochester Storage” after a change of ownership leading to multiple hefty rate increases in the last 14 months. As a new tenant, I’ve been impressed with the extended hours pass code access, the cleanliness, and the price of storage compared to other facilities in the area. I especially appreciate the availability of easy access ramps and multiple self-operated elevators at this storage site. The staff without exception have gone out of their way to be helpful and accommodating.
I am very pleased with the location. It is always clean, the office staff is always friendly. The price for the units are quite reasonable.
Great facility. One of the least expensive in the area and it is not exposed to the elements! Great support from Andrea in the office locally. Very friendly to and supportive of us with our first time rental. I am so happy we found this place and would highly recommend this storage facility to anyone in the Rochester area.
Awesome climate controlled storage. Very clean and very spacious. Rates are best around. I recommend to everyone.
I booked my storage unit online which was very easy to do. Once I got to my unit Josh was Amazing! He was very professional, knowledgeable and Helpful with not only explaining everything but taking me to my unit and showing me how the locks work. Also letting me know where the elevators and equipment were. Excellent Customer Service!
I wanna give Andrea the 5 stars! thank you so much for helping me in this dire time! Great quotes, clean space and very informative!! Walk in down walked out happy! Thank you again!!!!
My mom recently rented a unit at Store Space and was so pleased with the whole process. The associate Jenni helped her out and she was so pleasant, patient, and helpful. Awesome job to Jenni she said she was new, and I have to say you got a good one there.
Ron helped this process goes smoothly. Would recommend if people need a place to store their stuff
Andrea is such a pleasure. Shes has been so patient and polite and always wears a smile. Shes very helpful.
We found Store Space on King Street by accident. When we went to check the space out and confirm our reservation, we met Andrea. I can’t say enough good things about her! She walked us through sizes and pricing options. She happily showed us several units that were available. Andrea never made us feel rushed and patiently answered all our questions.If you’re looking for a nice climate controlled storage space you should definitely check this place out. Oh… and be sure to ask for Andrea!
Ron was awesome great service very happy thank you😊😊
My daughter stored her belongings here while on break from the University. She didnt have any issues.They have two covered parking spaces for loading and unloading, but only one elevator. The storage spaces dont have roofs, only a wire mesh. It didnt pose a problem however.Will probably utilize their services again next year.
Good secure clean facility, large window of hours to come in and out. Temperature controlled, and they give you a free lock. Good prices as well. Handled everything over the phone without ever needing to go into the office. It was easy peasy! Its nice to have a little storage for overflow of things. I got the 5x5 but it feels much bigger than that.
Very kind CLEAN and informative , made my renting experience a breeze THANK YOU
The staff were very helpful and made moving in a breeze. The unit and building are clean and secure.
Andrea is really friendly and knowledgeable. She was very helpful while I was moving in as well as moving out. I had a few conflicts due to the pandemic and she was readily available to work it out and had multiple solutions. If I ever need to store items in a safe clean environment I would def come back here.
Andrea was such a wonderful person to work with. She was beyond helpful and had every answer to all my questions, and even gave me some super helpful tips. I really apprecate all of her help during this frustrating time for me while have so much going on including moving to a much smaller place. I am so grateful she was there to help, assist and make my uncomfortable situation a lot better to face. I too will forever be grateful 😊
The facility is clean the area seems friendly and the clerk Karl was professional and nice...
Yesss please come see Andrea at this location very good service I love it very good customer service
Karl was very good with helping us get a storage at a good rate for 3 months
The management just hiked my rent from $55 to$104/ a month! Refuse to fix my chicken wire gate. Therefore someone went inside my storage and stole some of my stuff! Took April a car a while to fix the double doors that were open for a while! Took over from another storage company ,mind u they never made an effort to tell me they removed my password to get in even though Im paying rent! Disappointed ☹️ I have to find a cheaper place to lito rent! Called to complain about the new high rent no one ever got back to me,!👎😢
The other day I went into this storage location and I could not believe the prices. They were so cheap I thought it wasnt real! And the customer service was great. Andrea was so nice to me. And I must compliment her waiting area. It was beautiful! #Sh*e*a
Got help with Lisa at the front desk, Costumer service was AWESOME! The prices are GREAT. And they did everything they could to make sure I was comfortable and able to get my storage unit in a timely manner. Answered all questions very friendly getting the uhaul was easy and hassle free! I recommend them to anyone looking to store space and/or rent a truck for moving!
My experience is that this Self Storage works with you when you need them I will give them a thumbs-up of openness at all times for anybody to do business with
Moving out and Ron made things super fast and easy. Thanks Ron!
Great customer service, amazing walkthrough and great pricing if you come here for storage ask for Karl 🤞🏼💯
Customer service was excellent Leah was wonderful! I will be here at this facility now for atleast a year because she was great! Im not going nowhere because of the courtesy and customer services she gave me on today thank you Leah 😊 have a blessed day!
Fantastic experience all around. Josh gave me a tour of the facilities and pricing. I was impressed and signed up immediately. Great customer service, clean, units and convenient hours.Could not be more pleased.
Was very helpful in getting me the appropriate unit for my things
This place is awsome was recommend hereby mom The help from Karl was great he so awesome thanks Karl
I dont know about the men but I know the women there are phenomenal employees theyre the best ever wouldnt know what I would do without them definitely deserve a raise they go above and beyond the Call of duty and they make sure that every customer feels appreciated and happy to have a storage at self storage and their things are safe this is in favor of the employees Jenny and Andrea phenomenal
Thank goodness for the good people that still exist. When I tell you Andrea went up and beyond to help me while I was flustered because I waited until the last minute to get storage. I will forever be grateful 😊
Karlos helped me at the office and it was a really good guy and answered all my questions
Karl did a good job helping find a good price on a unit!
Andrea is really friendly and helpful, she made it so easy to check in and move and she even helped us got a discount. Will definitely come back if we need storage again
Came in to get pricing for future... great prices... great customer service
Lisa anf Andrea have been really helpful and courteous. The storage space is reasonably priced. You need to rent these before they pull the 1/2 off for the first 3 months.
Karl was very helpful and knowledgeable of the faculty. Very suprising to be so in tune and it was his first day. Thanks for all your help
Darius (railroad street) did a great job and helped a lot! Even the patience he had when others kept coming into the spot. Well done! And it’s a great name! Lol
Quoted a reasonable rate and then jacked it up after 6 months of tenancy.
Great customer service had a great deal to start renting units an very reasonable if things get difficult they work with you to solve it
Excellent customer service, top of the line facilities. Lisa and Andrea took care of me, and are true professionals in their field of work. I highly recommend this place of storage, its a giant building..Thanks again for a fantastic experience.
Price was very reasonable, great customer service, Andrea was great when I got to facility. Place was clean and easy access.Will use again.
Ron was wonderful and such a great help!
Very helpful and nice. Great customer service
Ron was excellent and very efficient.
Best storage deal in town! staff is very friendly and helpful.
Went above and beyond the scope of their business dealings to help me as a customer.
Ron Service is great! A plus!
I came down and run to the unit and I was looking for something that wouldnt be too expensive and a good friend Andrea that works here told me about this place and when I came in it was very clean she was very professional very courteous so wasnt the other person that was there I was very impressed at the location I was very impressed at the prices I was very impressed at the location great job thank you Andrea I couldnt have found a better place
Great service, very competitive pricing! Friendly staff, would strongly recommend
Andrea was great friendly and very helpful great place for moving boxes they have the whole kit made my packing experience so much better!!!
Lisa and Andrea were very sweet , warm ,& kind hearted they made my rental process welcoming quick and easy...i can tell already im gonna love it here...i would highly recommend.
Andrea set me up with nick am just moving here from Ariz and pleased to meet such sweet people already, pray to get this place. To turn a new leaf here. More review to come.
The worker Carl was very friendly and Helpful. Highly recommend
Fast service & very nice people.
Jenny is awesome! So sweet and caring• Big Ups To Her!
The employee was kind, helpful and polite!The service and storage was great!10/10 would use again.
The price was good and the building and units are in nice shape. The only complaint is that there are only small elevators to bring items to the upper floors.
Came in for a truck.. Andrea was fantastic, beyond helpful. I left with what I needed and a smile. She made my day
Andrea was the best! Such an amazing manager! This place is lucky to have her!!!
Andrea is very nice respectful young lady she very helpful and a pleasure to do business with
So far so good, I left previous storage unit after 5 years and paying double...winning
Ronald and Andrea are outstanding!
Clean and bright atmosphere, but elevators to small, bathrooms closed after hrs also which sucks big time.
The workers are so helpful and nice, I reallllly recommend and the prices are cheap too.
Jenny made my experience moving Great and easy!
The customer service was great and im looking forward to renting a storage unit thank u so much
Staff was friendly and my unit was ready to go. May have need of greater amounts of storage and will definitely be using in the future.
Andrea was wonderful! Super helpful and very transparent about the whole process. Thanks for the help!
Very courteous I would recommend to family and friends Andrea was very polite and helpful.
The place is clean, The staff are very friendly ,helpful, and the price are fair..
Thank you guys for helping me today Lisa and Gifford and when you online customer service they are very friendly 😀 keep up the good work 👍 😀 👏
Extremely helpful staff and fair pricing. Highly recommended!
Good reasonable space, lot of parking space, easily accessible, good service, centrally air conditioned
Karl great customer service
Great pricing options. Clean facility. Friendly and helpful staff!
AMAZING. GREAT CUSTOMER SERVICE AND VERY NICE FACILTY.Im very satisfied!
Thanks for all the help and excellent work ethics and such adorable person thanks Andrea
Young ladies were awesome while I stop by to grab boxes!!!
Love love it here Jenny is very helpful and nice✅
Nice place for storage, easily accessible, enough place to park, centrally air conditioned
Andrea was very helpful & nice ❤️
The people are very friendly and very helpful. And tell you about the unit. And building
Great atmosphere ladies in office were GREAT!
Great experience!
Extremely well protected....
The store has great customer service and the people are very helpful
Very nice lady
I just caught the door opening for anyone that came to the back door..
Very friendly and informative great personality!
Fantastic! Super helpful staff.
Good place to store your extras
Great service! I strongly recommend!!!
I love her service fast quick
These people are awesome. All the way around !!
Andrea and Jenny the best.
Andrea and Lisa are amazing 🌟
Very clean and very polite
They was very nice
Lisa is a great person
Great and fast!
Very Nice
Ron was a great help. Explained everything clearly and professionally.
Omg, This was the best experience I have ever had renting a storage unit. The Lady even helped me change my tire outside because I got a flat while renting a storage unit!
Total reviews rating 4.9
134 Reviews for Store Space Self Storage 2023:
Review №1
2022-02-08My 1st Storage unit and Andrea walked me through and made it a comfortable experience. She helped me pick out the best storage space for my items. I also saved money from any other storage company’s I looked up
Review №2
2022-06-23I been with storage space I believe since October. Nothing but helpful respectful people that works there. The staff was very helpful getting me into bigger storage. Never had an issue till about recently, which it wasn’t the staff fault (it was actually a customer) but Andrea/Jenny definitely made sure to transfer me to another storage space ASAP! The ladies did everything in their power to figure things out & not leave me without a storage. I’m staying here as long as I need my storage. Prices are great compared to everyone else ! Love the staff !
Review №3
2022-06-24Andrea has been very helpful, friendly and provide great customer service. Definitely recommend Space Storage. Easy rental, clean, secure, & safe place to store your property.
Review №4
2022-04-04I had a wonderful experience and the Team Member Andrea Was SUPER HELPFUL and Very Knowledgeable... Love It Here Definitely telling family and friends about you guys....Thanks , Happy Camper 😁
Review №5
2022-07-08Ronald made the experience , and my choice of picking this place worth it. It was clean and he was extremely helpful. I am not from the area initially so I was glad to have encountered the great service; it helps with the nerves of leaving things in storage appreciate the help Ron.
Review №6
2022-05-10Update: This is my second summer renting with Store Space for my college students dorm things. Facility is clean and easy to navigate. Staff (Andrea and Ron) are super friendly and go the extra mile to help. Would definitely recommend and will continue to return when I have storage needs.This facility is great! The secure indoor loading/unloading area is terrific. Andrea was thorough, professional and super helpful in getting our college son set up in his unit. Will definitely use them again for summer storage!!
Review №7
2022-07-08Ron IS AMAZING… he’s definitely the right person for the job. He’s professional and his service is great. Great job Ron
Review №8
2022-07-12Clean Space. Started with fairly good prices, but they start increasing the prices crazy after a while. I went from paying $24 to $100 for the same size unit. Ridiculous. If you’re looking for a place to put your stuff in for a short amount of time this is it. Long Period…I’d look elsewhere.
Review №9
2022-07-09Ron was very pleasant and professional. Unit was well taken care of and easy to access. Highly recommend
Review №10
2022-07-09Im very satisfied with the service i received, ron was very helpful and patient with me i really thank him for that being i was having a awful day his energy was very humbling, if you come here ask for him you will be attended to right!