Kerbside pickup
Yes
Sullivan Violins in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
On-site services
No
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Repair services
Yes
Service guarantee
Yes
Amenities
Good for kids
Yes
Wi-Fi
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 585-325-7250
Site: http://www.sullivanviolins.com/
Site: http://www.sullivanviolins.com/
Opening hours
- Monday:Closed
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–4PM
- Sunday:Closed
Comments (25)
Wow. A gem of a business. Were new to the string instrument world but stepping into this store you suddenly have such a profound respect for the fine work that goes into these violins. Their staff are extremely patient and helpful. Their policies with renting and buying are more than generous - theyre downright amazing. My daughter was allowed to try a few violins and bows out to help her decide which was best for her. Youd think she stepped into Olanders wizarding shop! She was absolutely smitten and delighted. We were so wrapped up in the great experience that we left her music books in the store and it unfortunately closed. Were almost 2 hours away. We were going to call the next business day to see if they could hold it for us until we could return at some point in the future, but they called us first and offered to mail them to us. Wha???? Who does that?Were renting right now, but when shes ready for her own violin & bow I will never consider another place to buy. Time to start saving now though, these things cost as much as a college kids car! (Please note that I am well aware that is because the violins are very fine quality.)
The shop is lovely, the staff friendly & very helpful - we purchased my nieces first 4/4 violin!
Very kind & courteous very helpful when picking out the correct violin & plan for my daughter!
Expert advice and care for every musician at any level. Beautiful shop!
Fantastic people! Great service! Worth the drive from the Buffalo/Niagara Falls area.
As a local violinist and teacher, this is where I send my students for excellent service and quality.
A great selection of instruments with a knowledgeable and friendly staff!
Always the best musical instruments, and a great Craftsman as well
Knowledgeable people, friendly and reasonably priced. Great place for all things string!!
Excellent Service and convenient school rentals...
Ken is extremely helpful as is the staff.
So knowledgeable and helpful!
Very good shop.
A great company! 😊
What a resource!
Total reviews rating 4.8
25 Reviews for Sullivan Violins 2023:
Review №1
2022-06-23Do Not patronize this business until ownership changes from Ken Sullivan. I understand that he has sold the business. I drove 65 miles for an instrument appraisal and ken Sullivan took a cursory glance at my instrument and declared that he was not familiar with the maker and that he couldn’t help me. Abhorrent customer service. The greeter at the shop did not introduce herself. I will never do business with Ken Sullivan. I did call ahead Forman appointment and told the shop who tue maker of my instrument is. Unacceptable in every way.
Review №2
2020-09-08Sullivan Violins was a joy to work with. After many years of playing the violin, Id decided to fulfill a dream Ive had to learn to play the cello. David at the shop patiently guided me every step of the way, from demonstrating the various instruments at the shop to helping me choose just the right bow and case. He went above and beyond, checking in throughout the process to see how I was faring with the bows I had out on trial or with the cello itself, and answering my many questions along the way. I absolutely love the instrument I ended up with. Huge thanks to David and Ken for helping me find the perfect cello for my budget and helping to launch this new adventure. I highly recommend Sullivan Violins!
Review №3
2020-08-18I ordered a Adjustrite chair to help my lower back. The chair is wonderful, but apart from the product, I was impressed with the service I got from Sullivan Violins. They called me after getting my order, to make sure that they had all the correct information, and the chair came very quickly. I hope they treat all customers with so much care and consideration. They certainly get 5 stars from me!
Review №4
2021-03-31I have had a wonderful experience with everybody at Sullivan Violins. I am pleased with all of the work Ken has done on my violin. The student instruments are great too!
Review №5
2019-11-23Excellent shop! They are kind, super friendly, knowledgeable, and extremely helpful. Our instrument search took a long time, and they bent over backward to help us and figure out exactly what we were looking for. They are great about tinkering with the setup to optimize the sound. Thank you Sullivan!
Review №6
2019-03-16Amazing selection, the hand crafted instruments are beautiful. Evie was so friendly and informative when we went for my 7year old to be fitted for her violin!! Great experience all the way around!!!
Review №7
2020-02-12I came in looking for a practice mute for a.... very cheap violin that has an equally cheap, excessively thick bridge that mutes wouldnt quite fit. Nonetheless, the staff went to great effort to help me determine which mute would work best for my instrument and situation.
Review №8
2018-08-03At Sullivans, they take the time to give you personal, expert service to ensure you are completely satisfied.I highly recommend them for anyone interested in stringed instruments.
Review №9
2018-05-16Expert, knowledgeable and friendly only begins to describe the staff and atmosphere. This is one of the best bowed instrument shops in the country. Highly recommended!
Review №10
2021-03-10Im starting cello classes at Hochstein. The staff at Sullivan Violins are very helpful and nice