Sunnys Family Drive-In Restaurant in Lockport
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Lockport, Niagara County, New York, US
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Site: http://sunnyslockport.com/
- Monday:11AM–11PM
- Tuesday:11AM–11PM
- Wednesday:11AM–11PM
- Thursday:11AM–11PM
- Friday:11AM–12AM
- Saturday:11AM–12AM
- Sunday:11AM–11PM
Went in for lunch and it was a decent experience. Ordering was quick since you order at a counter and find a seat you like while they call out your order number when its ready. Menu was vast and the seats were clean. Prices were good, as was the food. Good choice if you cant figure out what will please everyone in your group.
Ex employee, got yelled at by coworkers for throwing out a chicken finger that fell on the floor instead of putting it back in the fryer. Salt and peppers are dipped in draino to clean, veggies always unwashed, pans always dirty and a manager that put me on a day I said is unavailable on my application 3 times 4 if you include the hiring manager Greg trying to do it as my first day. Every employee talks bad about the manager Greg behind his back, and many customers do too but the owners wont fire because he married into the family. Love Jim and miss him very much, but please if you care about your food and your servers avoid this place
I will start off by saying this is the LAST TIME I buy from Sunnys! The sign outside advertised sheet pizza with fifty wings, 59.99. conveniently when we came in to pick up our order, we were told oh were not honoring that price. After the manager was a little rude to us about the picture we had taken of the advertised price, she offered the owners phone number. After speaking to the owner, Tony. He agreed to give us the advertised price.I am a life long resident of Lockport and been frequenting Sunnys for over thirty years. I am shocked and disappointed at this false advertising.
The food was fantastic!!! Absolutely great! I got the BLT sandwich and my daughter got the cheeseburger meal. The fries were 3.19 for a large and it was fairly small, but other than that! It was great! This was our first visit and we surely will visit again. On a side not I love that they use aged pepperoni for their pizza!
Food is great!! I moved away for 25 years and was always my favorite place to go to when visiting. No w that Im back in the area a have eaten there several yes and I feel as the the food is still amazing, however I feel as though the staff could be a little nicer. Other than I highly recommend.
It was my first time ordering from here based on friends recommendations. I ordered pizza and wings.One was good and one I wouldnt touch because it was too disgusting. The pizza was good, the wings were gross. I opened them up it looked more like trash than an order of food, I asked for them to be xx crispy- they were far from it. Instead I got soggy, slippery, mush to the touch wings. And why does it say drive-In? I expected a drive thru window to pick up my food. If there is a pickup window I didnt see any markings or signs directing to it. So my ice drinks were melted, wings inedible but decent pizza. I wont go back. There are other places with great pizza and wings.
The food was awesome! The customer service was ok. The food was out in a timely fashion and was exactly everything we ordered. This was our first time going to Sunnys, we will return for future sandwiches.. I ordered the BLT 🥪 and my daughter ordered the cheeseburger 🍔, we also got fries and a large drink. The fries were pricey for the portion that you get. $3.19 for a large and it was a carnival size. But I honestly enjoy my BLT, I did take of some of the stacked lettuce but they made up for that with the amount of bacon! Delicious!
Last time we ordered we got home and we didnt even receive the right order so I called and spoke to management they gave me a credit. I called the following week to order from my credit and ended up getting a grilled chicken salad where I had ordered a chicken finger salad. I was not calling again. Ugh. I was disappointed to say the least.
We ordered from Sunnys last night and Im seriously sitting here thinking about how good my pizza was! I had the Sergio and it was soooo good! We ordered a cheese and pep too which my guests said was good but I didnt have any. We also ordered a gluten free veggie pizza, and my gluten intolerant friend said it was the best gluten free crust she has had. The wings were also my idea of perfect, a bit crispy but really saucy. I do have one comment, I wish the menu was a tad more descriptive. For example we had to ask if the Sergio was a white pizza, and the veggie pizza my friend wanted red sauce but turns out it was a white pizza. My husband ordered so he didnt ask all the questions I would have. But the food was great!
I am amending my review! Sunnys was always our go-to pizza place. That changed yesterday. We ordered a sheet and 50 wings. We requested our wings to be crispy. Politely we mentioned we have requested this in the past and still received under done wings. The man on the phone seemed to cop an attitude and was very blunt. Upon picking them up the attitude continued with a snarky comment about how long he cooked the wings and we better enjoy them. Although they were cooked perfectly I dont appreciate the added comments. So now I will no longer use Sunnys as my go-to pizza stop. There are other places a little further away but want my business.
I don’t understand these negative reviews. I think people are just being downright nasty. I’ve always had great service and great food here. Their pizza and wings are absolutely delicious. My pizza has always been perfectly cooked and customer service has always been outstanding. Sunnys is definitely one of my favorite places to eat.
Today,, 7/21/21 just made an order, lets give it another try, nope the phone etiquette is aweful, so upsetting.I had always had great experiences, but lately counting today, anytime we call to order, the phone etiquette is so terrible, first I called to order and was put on hold, I think they forget cause after 12 minutes on hold, I hung up, called a second time, after 5 rings they finally answered, and the girl on the phone was cold and rude, I just figured she was having a bad day and passed it off and continued to order after I was done she said anything else, I said no thank you. I said thank you and have a good night, she didnt reply, she just hung up. My husband looked at me and said I could here her, and asked, did, she say anything back, because to me she sounded miserable and to just hang up I said she just hung up, I love this place but I dont think ill be going here anymore, its just consistent with the attitudes, its too bad, you should not be in customer service if you cant deal with people! This place is going down hill, my family has been going here for years, and I have a huge family, to lose all that business is a shame.😪😪😪 there are other places to go who will be a pleasure Im sure.so my husband goes in and of course has to wait, in the meantime him and another guest has to suffer a dine in guest who is hacking all-over, and wears her mask below her nose when she leaves her table to get ketchup and napkins...just gross, on top of it our subs where terrible, I asked for it to be toasted the mayonnaise was runny yuck, we just threw it out it was so gross. Well we definitely will not be going back, and neither will the gentleman who ordered pizza and wings.in case you wanted the check number its,139 on 10 /07/2020 at 6:41 pm. You cant make it up so dont bother.
This was my first time to this restaurant and my first impression wasnt a good one. After ordering and waiting for my food I went to the bathroom to wash my hands and there wasnt any hot water but the real issue was the water leaking from the hot water valve.When I talked to the manager he told me he knew about it and he told the owner but nothing was or has been done about it in quite some time. The restaurant looks as if it needs to be scrubbed clean two times over.As for the food, I ordered ten chicken wings medium and received them more on the side of hot and they were overcooked. The whole place is run by a bunch of kids and if the owner doesnt care why would the children running his or her restaurant care. Its just a pay check to them.I hear this place has been here for years but it seems the owners over the years have become complacent and not taking care of a business they started years ago and are letting it just slip away.Good luck for the future of your establishment.
Food is fantastic, but the service is the absolute worst in Lockport , 9/10 times they get the order wrong (even when it’s printed correctly on the ticket)and they are incredibly rude. The food is truly good and I’ve dealt with the poor service because of that but there’s a lot of other good restaurants in Lockport
Gave my business to them for 10 years. Had a nasty experience with the manager Don on 10/14/18 with a phone call at 5:00 pm. He was rude arrogant and belligerent. If he paid as much attention to his job and his manners as he does flirting with high school workers well wouldnt be deserving of a name tag on his shirt. After seeing all the reviews the owner is quick to say thank you on good reviews however..he will not respond to a negative or informative review. So after 10 years of doing business Ill say its time to say goodbye. Seems the manager Don is a reflective of the owner neither one cares or is professional. When your an absentee owner having high school kids supervised by a unprofessional rude manager who just wants to flirt with the girls well Mr. OWNER WAKE UP. After 10 years of giving my money to your business and I had to deal with a rude manager Ill give my money to another establishment in town. Ya cant run a business sitting on your couch at home and let a snot nose rude so called manager handle your Buisness Good luck with that. You need to reply to the not so great reviews as you only do your 5 star reviews.
Ordered pepperoni and cheese pizza and received cheese only, called told it would be 20 minutes for a new pie ,we also ordered wings , so after 30 minutes wings were cold and inedible, thanks Sunnys love wasting my money for wrong order and wings going cold! Check your orders before leaving, also love getting harrassed by the local bum Jed
Ive been going here quite often over the last few months, food has always been delicious and Ive always had a great experience. But tonight was amazing, food was perfect and Im 99.999% sure they went back to the original sub dressing as well. On point, whatever crew is working theyre the real MVPs
The staff the past year is horrible. EVERY single order has been wrong in one way or another. Been going here 20+yrs. Had company a few times and got food that was poorly made and missing what we requested. It isnt hard to make subs as requested. Maybe if the owners were there (and they are a lot) these kids may take their jobs a little more seriously the girls behind the counter think its social hour and have TERRIBLE attitudes. Im trying new places and will def NOT order when I have guests. Such a great place in the past sad how staff can ruin that for a business.
My family and relatives have been going to Sunnys for years. Weve always enjoyed it! Unfortunately, there is an employee there who is not only rude on the phone but she purposely had only part of my familys order ready when I arrived to pick it up. I had to wait another 20 minutes for the meal to be ready. The Manager was very apologetic and comped my entire meal. Thats not what I expected and was very nice. Its not his fault shes a rotten employee but doing nothing about the employees behavior is. Definitely going to lose more customers because of her. Youve already lost me and my family.
Very disappointed. I ordered a Bacon sub and paid close to $10. I received a BLT. The guy at the counter said its the same thing. Im sorry its not. A Bacon sub is like ordering a ham sub. The main ingredient is bacon. Three slices of bacon on a bacon sub is not acceptable. You dont give just one slice of ham. There should be at least 8 to 9 pieces of bacon
This place has been around for a very long time. since the 70s. And it had great pizza for a long time. But the truth is. Its not the same.The dough is tasteless, the sauce is generic and bland, the cheese doesnt even taste good.Its like they threw out their old recipes and just used prefab store bought products. It almost like theyre trading on their longevity and nostalgia. I dont order there often cause I live on the other side of town now. But the last two times i have ordered, I felt a sense of regret wasting money on a pie.Sunnys is not what it was all them years ago. For me, its time to write them off and find new places.
Atmosphere was weird. Its an old Pizza Hut or Taco Bell. You ordered at the counter and no one checked on you. Food was expensive for being sub par. The haddock was good but the cole slaw was awful, it gave a weird nasal burn. Potato salad tasted store bought. JaIepeno poppers were average and the pizza was dry and old. I get better frozen pizza from Walmart. Cheeseburger sub the only thing my wife could taste was the mayonnaise. The price is what really stands out. We wont be going back
Used to be an amazing place to get food from. However after ordering almost 50$ worth of food (2 subs wings and chicken fingers) for the family tonight Ill NEVER go their again. I checked my food to make sure everything was their before we left and the owner questioned why I was checking my order ... as I dont want to have to drive back to the restaurant with 2 small children then says well since your going through them then you can bag the boxes and proceeded to throw the bag at the food. I getting home to find soggy subs (with more lettuce then anything) and their chicken wings were soggy as well covered in thick goopy chunky sauce. (Nothing like a NY style buffalo medium sauce taste or look like at all!) And they were the most nasty wings I every tried to eat in my life (then ones McDonalds had for a while tasted better and had more crunch) I didnt even let my Children eat them. .... when I go out to eat I expect good food and good people not disrespect while I pay for my food and I expect my food to be what I pay for.....THAT PLACE HAS GONE DOWN HILL AND THEY SHOULD BE ASHAMED! Maybe new owners would do that place good!
I was disappointed that there was a customer being served without a mask on. The food took twice as long as I was initially told when I called in my order and even though people were spaced out, it was very uncomfortable to wait with someone without a mask . Also I got the impression that if you paid in advance your food was made ahead of time. If I had known that I would have paid over the phone .
Good place to eat with the kids on the weekend of shopping. They have good service, nice friendly staff, tvs to watch while you wait or eat in. The pizza is good , Its not my 1st choice but is my 2nd . They are my favorite for subs! Steak & cheese is great. place is clean.
BEST PIZZA PLACE IN LOCKPORT HANDS DOWN. amazing customer service. I had a very minor complaint it was taken with respect and grace. The complaint? My wings werent anywhere near ex. Crispy like i asked. The dilemma? None. EVEN NOT THE WAY I LIKED THEIR FOOD IS SUCH GOOD QUALITY I STILL ATE MAD WINGS. THEY WERE AMAZING!!!!! Their pizza? Beyond on point. The kids? Yelled yeahhhh! When i asked if the pizza was good. This place is amazing. Worth every penny. Thank you for finally giving me a favorite pizza place besides pizza hut. True buffalo style pizza and wings. 💜💜💜
Ended up with a pizza with raw dough was uneatable all gummy ,also bought a single order of wings only got 9 instead of ten and they could have been cooked a bit longer, I use to brag to people how good sunnys pizza was but after this pizza they are on the list with papa Leos for best raw pizza in lockport
Just came home with a large half pepperoni half sausage pizza and twenty wings ... Complete CRAP! ... Wings are under cooked ... skin is all soft and snotty, some are soaked in sauce, some hardly have any ... Pizza is thick, bready, burnt pepperoni and the sparse sausage looks like cut up patties!!!A waste of over thirty bucks!!!Never again ...
Total reviews rating 4.2
199 Reviews for Sunnys Family Drive-In Restaurant 2023:
Review №1
2022-06-22Whenever Im in the Lockport area I always order pizza and wings from Sunnys. The chicken wings are Always crispy, saucy and delicious. This past Monday I ordered and the man who took my order and cashed me out was very pleasant, my pizza was delicious, my wings were cooked perfectly, the price was right. The girls in the back who have taken my order in the past have also been very pleasant and they surely can make good extra crisp wings. I am very happy with Sunnys!
Review №2
2021-09-04Sunnys Resturant has always been the go to place for our family gatherings. Great service...great food and a hometown feeling welcomes you in everytime.
Review №3
2022-03-27Sunnys is hands down the best pizza in Lockport. Its a sauce that isnt super sweet, the right kind of pepperoni (cup and charr), good cheese and good dough thickness. The biggest issues with Sunnys is consistency. The pizza is always good but sometimes its amazing and other times just good. In the past we used to have a lot of issues with them but since they have added online ordering it seems they have gotten much better. Aside from pizza Sunnys has some good sides especially the French fries. The restaurant itself has this nostalgic feel to it and is clean. I really enjoy going there and look forward to more pizza from them.
Review №4
2022-07-08With their big menu of classic WNY pizza, subs, and more, Sunnys is always tasty and affordable and if you have a hankering for a fried bologna and onions sandwich, Sunnys is your place to get it.
Review №5
2022-07-05Always fabulous. Best pizza around and kicking boubon sauce on wings or fingers is incredible!!!
Review №6
2022-04-08We had subs (both delicious- one chicken parm using chicken fingers 😋 and a stinger 😋) with onion rings and all was great as usual!
Review №7
2022-04-24Always consistent and good. I havent had longer than a 30min pickup time in the 1.5yrs I have been ordering from them top notch!
Review №8
2022-05-21Been ordering there once or twice a month for 18 years. They turn out a good product, consistently and the people working there have always been professional and friendly.
Review №9
2022-06-24Really good pizza at an affordable price! My daughter fully enjoyed it too!
Review №10
2021-10-26Saturday we decided to have pizza and wings for a pre birthday dinner. Seen the sign stating a certain price for a sheet pizza and wings earlier in the week so we decided to order. When we went to pick it up it was a different price. We asked why when the sign states a different price. The night time manager said we arent going by that price. I showed the picture I took..her response..well honey you can keep taking pictures all day long they dont mean anything. Very rude!! She asked if we wanted the owners phone number. She rattled it off as fast as she could. When I asked for it again..more attitude. My husband spoke to the owner, he said that was an old price and the sign would be changed later in the week. Reluctantly he gave us $10 off our order. I believe in supporting local businesses but I will never go back there.