Sunnyside Community Services in Sunnyside

Review №1

2022-05-12

Our experience with Sunnyside Community Services has been a positive one. Particularly with Shelly Ramkaran who is the coordinator for our mother, Rosa Ruiz. Shelly is very responsive and works with us to ensure our mother receives the quality of the care she deserves. Our mother is the most important person in our lives and Shelly truly understands this. She has demonstrated a very clear commitment to our mothers wellbeing and that has been evident in all our interactions with her. Shelly is by far the very best coordinator weve ever worker with!!! I would also like to take this opportunity to acknowledge our aide, Maria Molina. I dont know what we would do without her!!! She cares for our mother the way she would her own and that is not easy to find these days. Maria engages with our mother in such a positive way and our mother responds in kind. Our mother always looks very happy and very well cared for whenever she is with Maria and that means the world to us as a family!!! We cant ever thank Shelly and Maria enough for all they do for our mother. They are to be commended for their caring, dedication, professionalism and commitment to providing an outstanding quality of care to their clients and an equally outstanding customer service experience to the families of their clients. We are extremely lucky and blessed to have them on our team!!!

Review №2

2021-03-10

Someone here called me at 4:30 in the morning. That is unacceptable. I called back and they had no idea what was going on. Do you know how frustrating it is to get woken up that early and then not be able to go back to sleep? Just because sometime has an easy coast number does not mean they live on the east coast. Ive never had any dealings with this company before so it could be a scam...

Review №3

2016-06-08

This is a great place for seniors. There are activities during the day and its a place where seniors can make friends and socialize. The community center also provides very affordable healthy lunches. All of the volunteers and people who work here are extremely friendly which provides a great atmosphere. They have bingo here daily and they take it very seriously. On Thursdays there is usually a DJ set up to entertain the seniors. So if you know any seniors who are home alone all day this is a great place to suggest for them to check out.

Review №4

2019-06-19

I got off on the wrong foot with this company due to some things I personally did not like but to each its own. I wrote a review and personally received a call from a supervisor almost instantaneously. She let me vent and then went on to debate her issues in the most professional way, on why things were the way they were and I definitely see a clearer picture now. She helped me get an aid to cover hours that I needed. Their services ended after a month due to funding which is on the state and not them.As of late, I am going through a rough time because of my other respite agency not being able to assist my 95 year old mother for an additional 2 weeks while I wait for permanent services to kick in. I called Andrea and left her a message on whats going on and she called me back the same day within hours to let her know they are going to assist me with these 2 weeks because they love the work that I am doing for my loved one. I just want to say thank you to Andrea from Sunnyside for coping with my stress and keeping it professional to show me that not all agencies are the same!

Review №5

2021-11-23

RUDE staff. You can never get a hold of anyone and they call back on a blocked all. Speaking to one of the admin is a waste of time. There are other places.

Review №6

2020-06-03

I called SCS after my 85 yr old Mom passed from covid19. Diana Salerno was awesome. Even during a pandemic she answered the phone on the 2nd ring. She offered such promising help with my 88 yr old Dad. Things were dire since Dad tested (+). Although he was asymptomatic, he was a threat to others. Ms Salerno gave my details to Joaquin Burgos. He called me and identified himself as Dads Case Manager. Thats when my Dads life changed for the better.Mr Burgos and Shelia Williams worked together keeping on top of changing details.Ms Williams agreed to send an aide in less than 40 hours. I cant believe how quickly Mr Burgos and Ms Williams worked (on a weekend )to ensure that help was on the way.Dad is in great hands thanks to Mr Burgos and Ms Williams. They truly are part of an amazing asset to our community. On behalf of the Connolly family, many thanks to all the hard working folks who make Sunnyside Community Services the amazing asset it is to Sunnyside and all of Queens.

Review №7

2018-06-22

Totally unreliable . Getting the same Home Attendent consistently is like pulling teeth. The supervisors are hard to reach on the phone , and fail to communicate with both the Home Attendent, and the Client that is assigned to the Home Attendant. This agency lacks sensitivity , and professionalism. I would not recommend this agency to anyone.

Review №8

2016-10-07

My mother-in-law, Maria Molina, had a visit today from Ms. Alisson Garib, the case manager assigned to her. She brought into our home a wonderful energy. She had a joyful disposition and warmth that opened up my mother-in-law. She came across as one who truly loves her work. And based on the amount of time she spent with my mother-in-law, she strikes me as also quite thorough in going through details with her. Sunnyside Community services can be proud of her. What she showed today is precious!

Review №9

2018-12-30

It was two years ago. I was caring for two sick, elderly parents. I went to the center looking for a support group for myself to join. What I got was a high pressured sale of their home healthcare agency. When my parents decide that they were not interested, I had a home visit by one of their social workers. The man could barely speak English. He called and I could not understand a word he said. My father let him in the apartment, I was in bed nursing a migraine. I got up and was confronted by a six foot tall black man. I had no idea who he was. I was shocked that he was looking aound and criticizing my efforts as a homemaker.By March my father had died of end stage COPD. And I was returning from the cemetery. While still in the car, I was called by said social worker. Upon hearing that my father had died, asked me if it was due to natural causes! I have never been more offended by someone who is supposed to be resource for the community.I will never use this community center again.

Review №10

2019-09-04

I understand this is a nonprofit organization, however is totally no well organize, a phone call with a simple question was a BIG task,I was transferto 6 different extensions, same answer Sorry cant help you, I dont know.finally give up, leaving a message. Stay Tune!!!!! 1 start is B/C is not a choice