Identifies as women-owned
Yes
Surface Magic LLC - Bathtub Refinishing in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
From the business
Service options
Kerbside pickup
Yes
Online estimates
Yes
Delivery
Yes
On-site services
Yes
In-store shopping
No
Offerings
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 716-381-5607
Site: https://wnysurfacemagic.com/
Site: https://wnysurfacemagic.com/
Opening hours
- Monday:9AM–10PM
- Tuesday:9AM–10PM
- Wednesday:9AM–10PM
- Thursday:9AM–10PM
- Friday:9AM–10PM
- Saturday:9AM–10PM
- Sunday:9AM–10PM
Comments (23)
My tenants absolutely destroyed my bathtub...destroyed it!!! They put some kind of highly corrosive chemical into a clogged tub (I can only guess what), which ate through the porcelain, right down to the cast iron in some spots! I thought for sure I had to replace it. Bob from Surface Magic came out to examine the job when the other companies wouldnt take a look at it. He took the job and made the tub like new. He took this tub that most people wouldve thought couldnt be fixed and made it like new. The transformation was so incredible that I sent him before and after pictures, without being asked, and told him to use them in his marketing. I cant say enough about their work.
I am very unhappy with the work that was done at my house. The first time my tub was resurfaced it ended up having dirt particles coming in through the windows onto the wet tub. Instead of being told what happened Bob tried to re-spray over the dirt, trying to cover it up. Of course, as you can imagine, it was in worse condition. In trying to cover it up I had drippings of the material used dripping within and on the outside of the tub. There was nothing that could be done but to further inconvenience my family by setting up another time to come back to sand and spray again. The surface is as if there had been sand mixed in it. I followed all of the instructions of how long we needed to wait before use. Within days the material began to peel off. I should never have paid for a job that left my tub in worse condition than before I had the repair made. I tried to get at least partial reimbursement, since now I have to get a true PROFESSIONAL in to re-do his shotty job. Of course I was denied, but he offered to come back and re-do. I just have no tolerance to go through this for a third time. My family, 3 young children and a daughter do not deserve another one of his adventures.I am hugely disappointed and would never recommend his work.The one good thing I can say is that the man was pleasant and he may have thought he tried. His work is significantly short of professional.
This is a terrible company. I left a review regarding my experience and was contacted by their attorney shortly after. Long story short, he had to come out 5x in less than a year because the shower that had been resurfaced kept chipping. This shower was in a 1 bathroom house shared by 2 adults. Its tough having only 1 shower that cant be used for 72 after each time he repainted. The first problem started when he left all the tape and cardboard on the shower after the resurfacing. When I attempted to remove it all 72 hours later, it cracked and chipped, just like any other paint would do. When I asked him for my money back after the 4th trip, he told me that they stopped using this type of paint since it was known to not hold up but refused to redo it or refund my money. He also asked if I had dropped soap or the shampoo at all, and if so, it would void his warranty. Im not an attorney, but I would think this would be considered normal use anyway. He came back one final time before we sold the house and that time seemed to have held up the longest, probably about 6 months. We have dogs and one day will have kids, and it would have been impossible to wash either in that shower without the paint completely chipping away.I just read his response, what a joke. This is the first time Ive heard of 48 hours, I always waited 72, which should have ensured that this terrible product dried in time. Funny that that is his best response, and its different from the 300 other excuses he previously provided on each of the previous trips. His attorney never called me, she wrote me a letter and never received a response. One can tell his education level by his grammar alone. Do you really want someone like this in your house?
5 stars is not enough for Bob. Great price, on time and impeccable job. We love our new shower panels. Thanks for your hard work!
Please read the update by the end.I am truly disappointed with the outcome of our bathtub. Our person had finished it off nicely to start with, and we were told to not touch it for 48 hours. Our family of 5 did not use the bathtub, and strictly did not even allow toilet use. The bathtub never dried. A week later, as any normal family would, someone needed to use the only shower-tub in the house. It was still sticky, and post-shower it was filled with hair, marks, and scratches. We continued to use the bathtub as little as we could, seeing it is very practical to ignore the stickiness in the name of hygiene. Now, a month later, the tub is still sticky, which is just the most ridiculous outcome. It is off-white, filled with hair, foot and hand marks, and peeling everywhere. It is as sticky as it was that first week. We followed our given instructions and gave the bathtub even twice as much time as it needed, and it was still wet, which means something went wrong with the application. Were going to give this company a second chance, as they said they will do it again and fix it, and UPDATE this review as we see fit.UPDATE, there is no mistake about the company, it s under my wifes name. However, they came in and fixed the mess. the bathtub in good shape now after the new paint.I just waited to make sure its ok this time.
I had Surface Magic originally do work on one of our Rentals in Buffalo NY. As the tub and tile in the bathroom was pretty disgusting. Anyway, we loved the work they did so much that we decided for them to also refinish the countertops in the kitchen as well.You bet, we will use them again if we ever need there services.
Hi Everyone, first of all Id like to say everyone that gives and says bad ratings and horrible things Surface magic is whacked. I noticed there were people that gave them bad ratings and I disagreed with these people. I know friends, family and relatives that used Surface Magic, and were very satisfied with their workmanship and friendliness and professionalism, I used this co. myself and found them extremely friendly and caring. Very attentive and neat. Never left a speck of dirt behind, We love Surface Magic and the professionalism they showed, these horrible people are just nasty and hard to please. Surface Magic probably did everything to make them happy and couldnt please them. Trust us. Go with the best, go with Surface magic. How do you like that you miserable people.
The job done to our bath was extremely sub par. They did offer to redo it but after 3 hours (a day off work) and a smell near the babys room that didnt go away until the next day we didnt want to deal with it. I gave 2 stars versus 1 because the people there were nice to deal with and did attempt to make it right.
I was extremely impressed and satisfied with the service Surface Magic provided. My bathtub looked like it needed to be replaced. The finish had completely went dull. He refinished it and looks as good as new. Bob gave me cleaning instructions and its easier to clean now. No scrubbing just a wipe down. He was very careful with my carpet and furniture by making everything and keeping everything neat. I was impressed by his knowledge of the services he provides. I very highly recommend him. If you want great service done right Surface Magic is the place to call.
Painted a cast iron tub at a rental property i owned. Great job
They are the best Bathtub Reglazing Service provider in Buffalo NY
Excellent job refinishing my bathtub. Would highly recomened
I appreciate the way they work.
Total reviews rating 3.9
23 Reviews for Surface Magic LLC - Bathtub Refinishing 2023:
Review №1
2022-06-18We used this company to strip and refinish our tub. It was a hard job with all the time spent stripping. After the job was done the front of the tub looked great but the inside feels like 80 grit sandpaper. I called the contractor the very next day to give them an opportunity to correct this. They could only get me in several weeks later. An hour before they were supposed to come they sent a text to “reschedule” and I never heard from them again. Additionally the finish looks thin in areas, has drips/runs and he got overspray on all my mirrors, travertine and fixtures. I may just rip this tub out and get a new one as a result.I could not imagine a worse result
Review №2
2022-07-13The contractor did an excellent job prepping the tub for resurfacing, and masking the area surrounding it. However, the end result was shoddy. Overall, the finish is rough and dull. Four small chips and two scratches on the bottom of the tub looked as if the spray product did not cover them. Two corners of the tub, and the area surrounding the drain also looked like they needed more coats of the product. (The tub had been resurfaced 30 years ago, and these areas had peeled over time, showing the original tub finish which was a grayish white. )There were issues with appointments. The contractor was late for our first appointment, but the scheduler did call to say the contractor would be late. He was 45 minutes late. Two subsequent appointments were finally made, after we discovered the shoddy finish, for the contractor to come and repair the job. Both times the contractor did not show up, nor did they call us to tell us that he was not coming. Poor business practice.We do not recommend using this business.
Review №3
2021-11-08So far so good. ! Had a stand up shower resurfaced. It was a one piece that was installed when the home was built. Was in good shape other than the surface was stained and faded. Fumes were not bad but we do have a window in the bathroom. Cost was $600 but a lot cheaper than getting new or tile. Neighbor spent $7000 on bath fitter ? If it holds up will be happy 😁
Review №4
2021-08-02Weve had a great experience with Bob! After losing a multiyear battle with our bathmat, our tub was badly in need of refinishing. Thankfully, we were referred to Bob to do the work. He gave us a great bid, showed up on the weekend and finished it beautifully. The tub now looks fantastic!!!
Review №5
2018-09-25I was extremely impressed and satisfied with the service Surface Magic provided. My bathtub looked like it needed to be replaced. The finish had completely went dull. He refinished it and looks as good as new. Bob gave me cleaning instructions and its easier to clean now. No scrubbing just a wipe down. He was very careful with my carpet and furniture by making everything and keeping everything neat. I was impressed by his knowledge of the services he provides. I very highly recommend him. If you want great service done right Surface Magic is the place to call.
Review №6
2016-06-14All I can say about this company is WOW! We have had 2 bath tubs refinished now, and the quality of work, service and everything in between is amazing! Surface Magic are true professionals and you cannot go wrong choosing this company to do a bath tub repair. You wont even recognize your tub when its finished...simply speechless. Their prices are great too! Ill continue using Bob and his company for years to come, and Id recommend you give his company a try as well.
Review №7
2021-07-30I have to say - Sherrell and Robert are wonderful people - they are very responsive, and understanding people. We are remodeling an apartment and due to scheduling and general remodeling delays, we had to push our appointment back, not only once, twice, three times but FOUR!! and they were THE MOST understanding people - I highly recommend them - I love supporting local business, especially businesses that deserve business - If you wondering who to pick - --- pick them you wont regret it.
Review №8
2016-08-18Surface Magic did an excellent job on our tub and on our shower. They were able to repair a couple of other things too. Their work ethic and ability were exceptional. They gave me tips on how to treat the finished product to retain the finish. They came on time as well!They charged a fair price and I recommend them highly. They are both friendly and polite - very professional and personable at the same time. I like that they are a small family owned business and stand behind their work.
Review №9
2020-01-20I paid extra to have a “slip resistant” bottom added to my bathtub resurfacing. Not only does it not help with slipping, it’s super rough causing scraping on my children’s legs when they bathe. I specifically asked if that would be an issue and was promised it would not. To be perfectly honest the entire tub isn’t smooth and the edges are not straight. we still have to use a bath mat to bathe voiding our warranty but that wouldn’t matter because we will be replacing this as soon as possible. Save your money people!
Review №10
2016-09-22First of all, We would like to let everyone know out there, that surface Magic is magic, they did our old ugly counter tops, they were outdated and horrible looking eye sores. Just plain ugly. Surface Magic came in and now they look like model counter tops, we love to show them off to all our company. They love them. They ask us what co. did our counter tops we proudly said Surface Magic who else. No other co. is like them, and they travel far too. They are very reasonable in prices also, the contractor aims to please every time. Hes a doll we loved him. He took his time to make sure the job was done just right. And no mess. We dont know how these people write horrible reviews about them, Their dead wrong. Their just plain nasty people. Trust us, Surface Magic is a magical co.