Credit cards
Yes
T-Mobile in Carle Place
Phone: +1 516-741-1600
Site: https://www.t-mobile.com/stores/...
Site: https://www.t-mobile.com/stores/...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
T-Mobile in other cities:
Comments (199)
This store created a giant mess that’s taken hours of T-mobile customer service rectify, which has been ultimately escalated to their corporate fraud department. Walked in for a straightforward equipment upgrade and got hit with a large bill for extras.After leaving the store and eventually receiving my new device, I received a bill for two new devices and T-Mobile equipment protection plan. Normally, I would have been content with their explanation that it was a mistake and would be removed, but this took on a completely different air of arrogance and fraud:- Charge for Tmobile 5g home internet - they explained was automatically added because my home address was located in a “qualifying area.” Not only did they add this charge without me approving it, they did’t even bother to throw in the hotspot/router that it would have normally come with.- phone protection plan - was told t-mobile automatically adds this protection plan to new devices…..which is interesting since it’s entirely redundant with applecare and hits you with a separate charge.Luckily, corporate customer service couldn’t find any signed documentation for the services and removed them before the 14 day period. I’d made a trip to the store before reaching out to corporate where the manager Sophia and original salesman Daniel “made an attempt” to rectify, but 48 hours after when the update would be live, the bill didn’t reflect any chances. Avoid at all costs if you don’t enjoy bouncing around for hours of customer service call times.
It is my first time being at a T-Mobile place since I am a Sprint customer. They were so helpful and informative. I even got an extra free phone and had no idea what a great offer they provided us. They made us feel comfortable and at ease with the process now that it was a bit different than what we are used to at Sprint. Would recommend to everyone!
Remo and Shah were extremely knowledgeable, patient, organized and helpful in every way. They were highly motivated to support us with a number of issues- some of which were too complicated for technicians over the phone or even at other stores we went to. I will definitely return here to make purchases, seek support and update phones. They went above and beyond, answering all of our questions and helping us with multiple things at once. These guys deserve every compliment one can think of!
Worst location & customer service ever! You’ll never get your issues resolved. Save your time and go somewhere else.
Beers was great. She was very knowledgeable. She was assisting another customer but kept making sure she was still assisting me. She fixed what was wrong and I’m very appreciative of her help. I will definitely come back here.
I had a wonderful experience with Shah and Remo. I spent 4 hours on a call with off shore customer service and at the end of the call, my phone did not work at all, nor did my old phone. Within 1 hour, these two exceptional technicians repaired my issue and also activated my daughter’s phone. Their customer service and professionalism is above and beyond!!!!
This place is very unprofessional. Was told I was incorrect when when I explained a deal that customer service told me about earlier in the day. The in store representative told me I didn’t know what I was talking about and that deal does not exist. They acted like they were giving me a very good deal. Meanwhile the deal I was told over the phone does exist and after speaking with customer service again they cut my bill in half giving me the deal I was told didn’t exist in store. I was told I wouldn’t owe any until the next billing cycle, meanwhile when I woke up the next day I was billed 16 dollars. The one who helped us the man giving orders from back should not be in customer service and should seek other work so they don’t screw over other people in the future. If I were to give a proper star rating it would be -5 stars. Never coming back here
Came in and needed a new phone, very happy with the customer service! Heera had helped me through the whole process as well as help with my bill. Everyone was very friendly. 100% recommend to come here if you ever need anything.
Charlie and Junior went above and beyond to help me out, even staying way later than closing time to set up my phone. Great service.
I’m changing my review from 5 stars to 1. The people who work here tried to cheat me and my wife out of a lot of money. At first I thought they gave us the best deal that they could at the time. Luckily my wife, who spoke to sprint/t-mobile earlier in the day, doesn’t take any nonsense. After speaking to sprint/t-mobile customer service again they gave us the deal the store said was expired (it wasn’t). Do yourself a favor and don’t go into this store that’s operated by con artist. Do yourself a favor and don’t do any transactions in any T-mobile store because although I’m sure there’s good people who work at these places I’m going to say most of them are con artist like the people that work in Carle Place.
Remo, Sam and Shah were amazing!!!!! I absolutely love the service I received tonight. These gentlemen are knowledgeable, professional and so much fun. They made the process so easy. You are lucky to have such loyal employees.
The two women that helped me were very friendly and professional. It took a while because they had trouble getting the necessary information from the front office. Through it all they were very apologetic and got the job done. Gina was one of the staff who helped me with my transfer of information from Sprint to T-Mobile and from my old iPhone to my iPhone 13.Thank you.
I just left t-mobile and I wanted to say that Heera was super friendly and nice. She made everything super smooth and very professional. I will definitely come back!! Thank you for the easy process.
Daniel Q was extremely helpful made the process of switching over to TMobile extremely smooth. Was thorough and took his time answering all of my questions.
Remo is one of the best ....he’s always so helpful and myself and my family having been dealing with him for years. We won’t use anyone but him when it comes to our phones and amazing customer service always. We have followed him to each store he’s gone to and have the utmost confidence that when we have an issues he always takes care of it and rectifies it in a timely manner 😊😊
I had a good experience with this store...Bala was good and helped me getting a better package and also good phones with a buy one get one offer...had a wonderful time with the other staff too. they were all so helpful ,the technician put in my screen protectors and the girl heera was so good n helpful.Really happy with the deal..
Heera was absolutely amazing. Just when I thought I lost all my voicemails, she took her time and was extremely patience with me to make sure I retrieved every single one. Thank you so much for your service. Excellent customer service!!!
These Guys Are Amazing! Theyve saved my phone plenty of times. Not only that their service is wonderful they treat you like family!Remo and his staff are to be commended & I highly recommend this store & staff
Harry is the best customer service representative I have ever met. He was absolutely patient with us when helping us transfer contacts from one phone to the other. We absolutely enjoyed our time at T-Mobile and will be back for anything at this specific store. Thank you Harry for being the best and for answering all of our questions!
Carle place T-mobile staff they are very kind with efficient and explained what we need with patient,especially Andre,Katie they are so great also I want say Thank to them.I was happy to here to get help.
I came with my mom to this store to exchange a sprint phone to a T-Mobile home and the girl was so wonderful and helpful she took her time to help and move all my moms info from one phone to the other. The guys there are also so awesome. Always so helpful and kind. This is my go to store for anything I need now. Thank you guys for your great service it’s hard to find great helpful people.
Great service! They helped me get my new phone easy and quick. Looking forward to dealing with them for future upgrades as well.
Demi was very professional and thorough in explaining upgrades and pricing. As well as setting up my phone and transferring all information. Very satisfied it’s his customer service
Carle Place T-mobile is amazinggg. They have some of the best prices in town. I have my new phone that i wanted, and they were so helpful with helping me pick one out. I will definitely be coming back to T-mobile of Carle Place.
This location and Heera & Remo were extremely helpful. Not only did I get receive 2 new phones for the price of 1. But they brought down my entire payment plan, were honest, & it was a great experience.
Remo is an outstanding salesman! He was personable, knowledgeable and spent much time explaining everything to us. We know we will be extremely happy with our new purchases! Thank you T-Mobile
Drop my phone in water and I went to this location. Andre was super helpful and very professional. He answered all my questions and was in and out in no time with a new phone. Excellent service.
Went to two stores today to get a question answered, and after popping into this store I was thoroughly impressed how quick my question was answered. Heera was a pleasure to work with. She was very supportive and helpful throughout. Remo was also a great help in answering my questions. I recommend them and this store for great customer service.
Mohammed was amazing! He helped me trade in my old phone for a new one and set everything up for me. He was extremely patient and knowledgeable and made everything easy for me.
Great customer service from Heera. She was very professional, courteous and patient with helping us with our plan. I would highly recommend their services to anyone!
The gentleman who helped me went beyond what any T-Mobile member has done for me before. They were efficient and full on knowledge they were willing to share with me. They took there time with my troubles and solved them all. 11/10 experience! I’ll be traveling to this store from now on.
Great service at this T-MOBILE/SPRINT location. After having a HORRIBLE experience at the Garden city park location. I couldnt even get them to open the door at 615 when they are to close at 8 I had a real EMERGENCY and they didnt care. So went to the Carle Place location EVERYONE in there is AMAZING. T hey all helped me with the service issue i had to get resolved. I suggest if you need service done or need a new phone head to the Carle Place location
I honestly didn’t know this store was here. I wasn’t sure what my options where. I went to a T-Mobile store and they were filled so I left. I was on my way to the mall when I saw this T-Mobile store decided to stop in. It was a great decision. Staff was very attentive and helped me make a hard decision. Lucky for my nephew he will be getting a break phone. Remo was personable, and funny. It was great working with him. Got the job done, I got an extra phone and kept my old phone. Let’s just call it a win win. Very good sales man. I would highly recommend him to all my friends and colleges. Mohammed was training and trying to learn his job role. Heera was great with getting all my information transferred to the new phone.Happy customer ❤️❤️❤️
Great service ! Enjoyed my visit and wouldn’t hesitate to recommend to a friend to come here to buy a new phone. Great staff really appreciated this new T- Mobile/ Sprint experience and I’m honored to be a new valued customer for years to come!
Excellent service. Professional, friendly and efficient. Very knowledgeable sales technician who worked hard to make sure I left a highly satisfied customer. I will recommend this establishment to anyone seeking high quality service.
Quick and easy service with Remo. Came in to switch from AT&T and get new iphone without a problem. Up front with pricing and current deals. Pleasure to work with and would highly recommend
Thanking Heera and her team for their patience and expertise throughout our entire visit. We highly recommend this location. Convenient parking, clean store and welcoming staff!
Shah was absolutely TERRIBLE this store is very SHADY. I would NOT recommend to anyone needing a new phone. My previous review was prior to the knowledge of all the NONSENSE this location created for my phones and services!!! PLEASE BE MAKE SURE YOU ARE NOT SOLD ON MISREPRESENTED INFORMATION FROM THESE STAFF MEMBERS, they will literally sell you something completely different from what you think you are purchasing...
Amazing service. Heera and Shah were both very knowledgeable. They help you the best they can . Just grateful for going to there store and getting things done . Highly recommended.
I was helped out by T-Mobile expert Heera. She took the time to set up everything for us and make sure we had the phones and the plans that fit our needs. I highly recommend Heera and her team of experts at T-Mobile. I would recommend this place to my family and friends and anyone looking to get phones with T-Mobile
Great customer service. Team was extremely friendly and polite and helpful as well. Just come here for the best deals .
Heera, she is the best T-Mobile expert wow I was very impressed with her awesome skills . Thanks so much for taking your time explaining everything and helping with all the apps , again thank so much I’m a happy custemer😊.
Staff is very friendly and knowledgeable. Really helped me out a lot and told me everything straight up. 10/10 would recommend anyone coming in for an upgrade or anything to come to this location, you will not be disappointed :)
Harsha and Heera were incredibly incompetent. They come off as helpful however after the fact my bill was 3x what I was told it would be.The customer service as a whole is disgusting. The employees answer the phone with a terrible attitude and are not friendly. I was told on multiple occasions that they would call me back but they never did.They promised I would receive my phone by a certain date however could not deliver. I ended up receiving my phone 3 weeks after that date. Also they encouraged me to add a free line that I realized was in fact not free when my bill came in a month later.The employees and manager, Remo, would flip-flop on how they can help by selecting whether or not theyre truly T Mobile or still Sprint. Their arguments were illogical, and there was no ownership or transparency on resolving my issues. I had tospeak to T Mobile digital customer service for 2 hours during a week day to escalate my issues and receive my reimbursements.The store is not well managed and needs multiple renovations. I have been a Sprint customer for 11 years and have never been exposed to such horrendous customer service. I would not recommend this branch to others.
Excellent staff at this T Mobile! Very patient and knowledgeable! Thank you for all your hard work helping me with beautiful new phone - Heera, Remo , Shah and Mohammed! Heera was special
After waiting a month for my IPhone 12 pro, I am very pleased with the service I have received. The people are great and they provide great customer service. I will definitely be coming to this store again.
I love this store. The customer service has been amazing. I will only use them, they know our names when we walk in and always help us make the best decisions.
The service was awesome. Heera is awesome , she helped me in buying a new iphone 12 pro. She transferred all the data from my old phone in minutes. Great service
Great service! It is my pleasure to buy phones here. Remo is a great store manager and he is super nice and knowledgeable. Highly recommended.
Fast and quick service! Came in for a screen protector for my Galaxy Note20 Ultra and the rep placed it for me. All done withing 15 minutes, probably less.Updated review Same Day:I came back in shortly after writing this review as I couldnt get into my phone with my fingerprint. I didnt get the names but the original rep was patient with me with trying to help me out( I already knew how as Ive had it before, but they were iPhone users 🤪 and we know tech guys like to go over and beyond). Another rep came in and it was like a 3 man team trying to get my crusty nurse fingers to register with the screen protector on. It almost came close to removing it and placing a new one. Overall they succeeded all with one fingerprint and once I get some moisture on these tips, Ill be good to add another. Thanks guys!
Andre was excellent with his customer service! This store is located by carle place. I am very happy with my new phone!!
I really liked the service here at T-mobile. Remo was a great help and he explained everything so clearly. The work that he did for my family here today was phenomenal. I love T-mobile.
Raheem was great. He was attentive....easy going...articulate. He made an hectic experience... memorable and quite frankly easy.. I would come back again and again. I give him 10 stars and then some!
Remo was very helpful and patient. He offered all that was available to me. Thank you for a great experience. I will forever be a loyal customer.
Bala and Heera did a fantastic job! They really helped me in picking a great protective device for my phone! I had been having so much trouble finding a case. This store was a godsend!
I am very satisfied with Remo TMobile. He was very kind helped me with all questions and problems I had and never gave me an issue. 100% one of the best customer service I’ve had.
I met Ramon today at t-mobile. It was one of the best experience. She was knowledgeable, polite and very patient. I recommend that you stop by. The customer service is awsome.
Not only did they take their time with me they put effort into making sure I got exactly what I wanted and they did it promptly so I wouldn’t be late for work. Best Sprint store I’ve ever gone too!
Friendly, quick and very detail oriented service. They provide you with the best options that fit your needs. Moreover, you always walk into family oriented vibes and know that you are in good hands. Thank you Remo and Heera for outstanding customer service.
I was here to do an upgrade to a new iPhone. There were problems with transferring data from my phone. The staff here worked above and beyond to make sure I got all my data. I mean hours. I cannot recommendation this location and people enough!! They are so good at what they do and caring. 10 stars!!!!
One of the best Tmobile stores and employers I’ve ever came across. Gave me the best experience on purchasing a new phone. They even helped me through it all and set it up for me. Harry, Remo, and Heera went above and beyond. I would definitely come back and recommend to everyone. They were very patient with me and made everything easier.If you ever need anything t-mobile or phone related, this is the store to come too. 😊
Excellent customer service. Bala was very helpful, patient, and helped us with our purchase. He was very friendly and explained everything to us clearly.
Heera provided excellent customer service. She was very patient and accommodating. I love my beats flex wireless earphones.
Shah was extremely helpful and professional. He had answers to every and all questions. Coming to this store was a good choice and a great experience.
Great customer service super friendly and nice helped me a lot
The service was great here big shouts outs to bonny n andre for the support awesome people here💪🏾💪🏾💪🏾
I’ve been a customer of Sprint and I’m glad now they now have T mobile deals too. Remo in the store is really pleasant and helpful. I got the best deals and patient help every time I went there. I strongly recommend this store to all my friends. Check out the deals they have! You won’t be disappointed.
Great and extraordinary customer service . Heera even stayed extra to help us out and to finish setting up all of our lines . Heera and Shah were both amazingly knowledgeable and helpful . Highly highly recommended.
Best customer service, The coworker there had lots of patience！Help me step by step to open a account,also help me to set up my phone.
Horrible place. I purchase a phone under a promotional deal. I been waiting 5 months for credits that are owed to me. I got to that store every week and same sh%#. They tell you that they working on it and working on it and every month I get my bill and it’s the same. They do not offer any assistance in fixing a problem that was caused by the store. DO NOT BUY FROM THIS PLACE! SCAM ALERT! All they want is your money. Trust me.
Heera was great. She was so patient and helped me a lot.Fixed all am sure I l runback to store cause I m sure they r gonna help me.Best store .These guys know what they do.They do everything they can to make a customer happy...
These guys are the best and know what they are doing , I been to so many stores no one was able to resolve my issue thanks to these guys professional service and great attitude.
Excellent customer serviceVery friendly and helpful explained everything clearly and patiently followed the social distance very safe place to goI refer to my friends and familyI will give them a 5 star
The people working here are extremely helpful and friendly. Would recommend this store 21 particularly to those new to the phone. Good and we
Extremely helpful and knowledgeable team. Excellent customer service extends above and beyond. Harsha was awesome! Would highly recommend this location for the best service!
Heera n Remo was amazing in tech support and quite helpful. Very pleasant experience. I wish them best. Happy holidays guys💐🍹
Excellent customer service all the time. You make customers to feel God with full attention. And you take care of any issues immediately. Keep going. Best of luck !
Great staff and very clean environment felt very safe and everyone was nice and welcoming while getting the job done quickly while being great people please come here to get help if you need it
Great customer service , very help full , explained very clear , much better then other store , i went to cancelled my Sprint account because of billing problem . but he explain and fixed my plan , THANK God my bill is cheaper , thanks Mohemmad
Remo and Shah not only are phenomenal at their jobs, but two down to earth dudes! Highly recommend coming here instead of Roosevelt Field or any other corporate store
Heera has been extremely helpful in helping get the new iPhone 12 and patiently transfer all the data. Thank you very much. Go T-Mobile
Awesome personality both Remo and Harsha!!!After a stressful day as a therapist for DOE, our trip here to get my iPAD and my boyfriends new phone, these two sales representatives made our night! They were patient, pleasant and knowledgeable and it was such an easy process. Thank you soooo much and we appreciate both of you. AWESOME. WE WILL BE BACK! BEST WISHES
Great service! Great savings. I will always come back!! Raheem was the best. Knowledgeable about the products and gave excellent customer service.
Remo. Excellent knowledgeable sales rep very friendly interacts with every person in his store with grace and warmth. That why I can’t come in this store in five minute he gives me a better deal
Raheem was a very helpful T-Mobile associate. He was very patient and actually helped me with my iPhone problems. I would recommend him for any help with technical issues. Thank you T-mobile !
Shah was informative and patient with all our questions. Left with an iPhone 11. Great customer service. Keep up the good job!
I haven’t experienced customer service like this in a long time ! Thank you to shah my visit was quick and effortless I will definitely be back if I ever need any assistance !
Definitely had a good experience. Great customer service
Great service and helped me with my problem in seconds. I would highly recommend this place to anyone who needs help with their devices. Five star service !
Remo and Heera were wonderful!!! So helpful, so warm and friendly! And they want what is best for you. They truly care! It was a great experience! If you need assistance with your cell service, come see Remo and Heera. They are the best!!!
It was an amazing experience we had with employees Harry and Remo, they was both kind and helped us out every step of the way I’m very grateful for them.
The service was amazing. Great guys. The staff was very helpful in getting our new phones set up. Thank you very much
We had a wonderful experience with Shah and Angie . They couldn’t have been more helpful . Very satisfied .
Had an amazing experience, harsha was the absolute best. So helpful and patient. He went above and beyond. Helped me with 2 phone issues. Will recommend this location to everyone I know!!!
Remo is fully present and very honest. Hope T-Mobile appreciates him and the amazing assistant he gives to your customers.
We were absolutely delighted with our recent experience at the T-Mobile /Sprint store on Old Country Rd & Pell Terrace! We got 3 new iPhones and lowered our bill at the same time. These people know what they are doing & how to treat the customer. Go there before you go anywhere else! Highly recommend the store and especially Remo and Heeva!
Tremendous service. Took time to explain everything. Provided everything as promised. Would definitely recommend. Left satisfied with all phases of service. Thank you.
We received excellent service and they were very patient and knowledgeable.Would give them five stars
Heera helped me pick out and get me a new phone. The service here is amazing and everyone was very friendly. I’ll definitely be coming back here again
Great service! Very detailed and knowledgable. I would definitely recommend to all my friends and family.
Amazing experience with the customer service,Great promotions, made my bill cheaperStrongly recommended
Highly recommend! Shah was great, super efficient and wonderful service! Five stars all the way through.
You very kind really appreciate it time ,patient, understanding .she did not rush me Into any thing..heera is excellent.i am very very satisfied .i have no words to explain.but she was the best today.i was very happy.will bring my granddaughter to this store I m sure heera is going to b of great help.
Went into the T-mobile store in carl place and they took care of me. There where very knowlegable and made everything easy. I would 100% recommend anyone going to do any phone transaction to come here.
Awesome store. See Remo the owner. Awesome guy. He cared about me and getting me the best service and plan and I wasn’t just another customer.
I had such a great customer service at this location. I just upgraded my phone which was easy and even transferred all my info from my old phone to new one. Excellent service!!
Joshua was extremely helpful. He helped me get the phone I wanted, process was easy and he was very knowledgeable
Good experience with an upgrade. Wasnt as much of a hassle as I thought. Havent had a new phone in years and it was time. My old phone was dying a slow death. This store was not far from me and everything worked out well and staff helped me transition everything. Thanks!
The RAM Katie was very helpful and efficient very professional and went above and beyond to meet my needs at the store.
The workers at this T-Mobile store were very helpful and got me everything I needed in under 45 minutes! Thanks again guys!
Remo fixed the issue with my phone others couldn’t. Great store.
Shah was a great Representative, stayed an extra hour for everything to be perfect. Definitely recommend this T-mobile location, very friendly!
It was fast and efficient. The staff was very helpful. I am glad I came to this location.
Amazing experience.. quick and sufficient ans very friendly! Answered any question I had. Would definitely recommend over and over again!
Love their service! Came in to pay my bill and left with a free tablet! They took really good care of me.
Heera was wonderful. Spent the time I needed. I would recommend her highly. My wife will be back to upgrade but only with her.
Shah and Edgar were very helpful shah was able to explain everything about my plan thoroughly and was also able to get me into a new plan thanks guys .
Great experience helped solve my problems with excellent customer service. Definitely recommend coming here.
Shah and Remo were super helpful and even helped me get through a long day far from home. Quality service and personality!!!!
This is the worst store ever and worst experience. They told us that our bill was going to be this amount but was over a hundred dollars each month for NONSENSE charges. Also I was a loyal sprint customer for 6 years and now I switched up because I was fed up. Never come here!
I came here and met Rohit a young fellow. Very nice. Helped me with my problem. Will come back here again. And recommend to my friends.
Remo was very knowledgeable & the best customer service. He made my visit very welcoming & a satisfied customer!Thank you!
This is the worst service you could ever get. They will lie to you over and over, specially the manager. Scam. You want to stay in Sprint. Do not go there!!!!
Cannot express how GREAT the customer service was here EXPLAINED EVERYTHING!!!! I will be coming here wouldnt go anywhere else thank you Reno and Shah at the Carle Place location in Long Island New York... thanks T mobile for having them as employees!!!
Fabulous staff! Upgrading my phone was super easy and the staff were very informative throughout the process! Definitely five stars
Thank you so much Heera for your time and extreme patience, much appreciated 🙏😊 Shes kind, makes you feel comfortable and extremely knowledgeable!
Refused to service the phone and sent me to corporate store..wanted to charge me for a new phone and sell me a phone instead of fixing my new phone. this is dishonest business
Remo and his staff are the best! Always able to resolve any issues I’ve had. Great customer service!!
Great Service. VERY professional. I will recommend to anybody.edit: I never wrote this
PERFECT SERVICE! Amazing experience! Very professional and great customer service. Found my new store. Highly recommended
Please DO NOT go to this store. They will SCAM you. Provided misinformation and now i owe my former phone carrier (AT&T) over $500 because the manager didnt provide correct information about the buyout promotion. Beware the fast talking store manager VISHAL, hes a con artist. Any service with sprint, do it at another store.
Thank you so much for helping me with my questions ... Daniel was such a delight ... will be coming back !
⭐️⭐️⭐️⭐️⭐️Remo is so knowledgeable, patient, thorough and reliable! I’ve been to him for all my iPhone needs. I highly recommend his expertise! Bravo, Remo!
This experience was educational, professional, thorough, and beneficial. I strongly recommend T-Mobile if you want quality service from a company that cares about their customers.
If you’re ever looking for a cell service this is the best place to come. Owner is friendly and very helpful he go out of his way to meet your needs!
Great costumer service ! If you have any doubts or questions, Remo is the person to help you ! I definitely recommend it ! I will come back !
FABULOUS!!!!! Everyone was so helpful. It was such a pleasure experience. I’m so glad I came to this location because I knew I was in good hands. They are the best!
Remo was absolutely amazing. He was helpful and informative and T Mobilr will continuously half my service thank you
Remo was extremely helpful and efficient. He was very professional and knowledgeable about everything we needed in the store.
Heera is charm ,professionalism and expertise .she is a great asset to your company.i expect you to cherish and honor her as long as she works for you .
Fantastic service. Help was thorough and considerate. Very happy with my experience
Very helpful staff. They were very knowledgeable about their inventory and informed me on all current deals. Very quick process!
Amazing team of professionals. They were patient and answered all our questions. Made our experience pleasant and enjoyable!
Remo & Harry were great!! Very great customer service, very professional and very personable. Would most definitely come back to this store!
Straight to the point, professional and friendly. I would definitely recommend my friends and loved ones to come here for customer service.
Remo the manager was amazing..He was so helpful. Saved me so much money. Top service. Very trustworthy! Will def be back..
Store staff is highly professional and resolved my issue fast...like to recognize Heera for her excellent work
These guys saved my life!!!!!! My phone was completely wiped out, and they restored my contacts and my info. God bless them both!!! Ramo and Asad rock!
Awesome service and personnel. Very helpful. Walked out satisfied.
This is an awesome store. Nice people to deal with. Very kind very honest. Highly recommend it.
Heera and Remo provided Excellent customer service! They were clear and explained all the options I would definitely recommend this store. Thanks to Remo and heera
I went there for my upgrade, they answered all my questions politely and helped me customize my bill in order to not pay for services I don’t use.I was impressed and grateful for the help
Great experience! Came in with questions about billing, wound up saving money and getting new phones for whole family!! Thank you Remo for the wonderful service!!
BUYER BEWARE!!! I was sold a sub-par inferior VERY EXPENSIVE $65.16 PLASTIC SCREEN PROTECTOR for my Samsung S21 Ultra. The Invisible Shield comes with a lifetime warranty but within a week it is completely scratched up! I dont have the time to replace a screen protector 52x a year. They installed it for me and will not let me return it regardless of the receipt stating 14day returns(Im on day 12). If I knew it was plastic I would not have bought it. Waste of money. Shame on them for poor business practices and false advertising.
The Retail Manager Katie was helpful to the Max !I’m satisfied with the customer service .
Ramon did an excellent job with providing me with the best T-mobile experience I ever had. Thank you my brother!
The customer service was excellentBala was very friendly and Patient he explained everything very clearlyI will refer to my friends and familyWill come back again
Very helpful staff....went to change my plan n everything was done and explained so nicely
My experience with Remo was wonderful. He was very polite & knew his stuff.
Remo is extremely helpful and worked diligently to provide sprint/T Mobile services. Highly recommend customers and future prospects to him in the future.
Excellent service and we appreciate very much calmed me down so much wen I had problems
Great and fast service. Very kind workers, best store to get what you need done!
Remo, the manager , was very helpful setting up my new account. Very friendly staff, I highly recommend this stores
Remo and Harry are thee absolute GREATEST!!!!!!I always look forward to my visit(s).They are hospitable,thorough, integral, and most of all RESPECTFUL!
Shah was amazing he stayed an hour later to make sure all my questions were answered and everything was perfect. Very helpful!
Heera was great. Really helpful. Robi too was great. Helped me deal with a great loss. Spint . Lol. They gave me some great tios too.
Customer service was excellent and people are friendly. Had a problem with other store and these people helped with respect and now Im a happy customer
Excellent customer service. New phones, cost savings and service with a smile. Would definitely recommend each staff member!
Remo is awesome. I don’t take my phones anywhere else. I have been a customer for 21 years and they set the bar for service.
I enjoyed the patience and information Remo gave us. I will definitely Return to this T-mobile site again, Remo was very nice and informative.
Very good service and professional service. These guys know what they are doing.
Great customer service, staff is very friendly and take the time to explain your bill.
I was very pleased while being helped by shah. He was very helpful and I will be sure to recommend my peers
I bought a new iPhone at T-Mobile Sprint today.Amazing service by Harsha and company!Need a phone he is the man to see at the Carle place location!
I got super fast help here! They were able to get my new phone up and working in record time. Remo was the best.
All of the workers were very helpful and made sure my family got the best deal. would recommend to everyone
I had a great experience with Remo.He helped meWith all my questions and new purchasesI recommend coming to this sprint t mobile location!
They were very nice and helpful! They fixed my phone in under 10 mins. Thanks you so much for everything!
Remo is great and very helpful. He goes out of his way to do his best. Definitely will come back.
Great people that are great at doing what they do ! I came in and everyone was so nice and everything was explained so clearly shah helped me quickly and efficiently
Heera was amazing, very helpful, and very nice! Would definitely recommend visiting this store because of her!
The workers at this store were amazing! Very patient and made sure the change over to a new phone went smoothly.
Mr. Remo is a very nice person, I always like to come to him when I need services, Humble and professional
The rep was very professional and knowledgeable about the product. I was very satisfied with the service provided to me.Thank you
The ABSOLUTE worst experience I ever had with any service provider. This place is a total scam. Everything they told me was a complete lie. Was told I would pay $60 a month unlimited and $11/month for a new phone if I turned in my existing 6Plus and was supposed to receive a $200 refund. Never received a refund, getting charged $150/month and Sprint Corporate has no record of this store every returning my phone. Apparently they stole my phone so now I have to get an attorney. Seriously dont have time for this crapI dont even give it 1 star, but cannot post this unless you provide minimum
Extremely professional and helpful. Great experience. God bless the team at this location.
Raheem is the best!!!!! He deserves a raise!! His service was first rate and he kept as a customer.
Everyone was so helpful. The switch to new phones went smoothly. They answered all of our questions. Would definitely recommend them.
Best experience ever!! Thank you so much for the years of great service.
Total reviews rating 4.9
199 Reviews for T-Mobile 2023:
Review №1
2022-03-29Me and my mother walked in to get a family upgrade , the store manager Sophia told us we were eligible for a upgrade plan to find out later not all phones were eligible , she told us and gave us a free fast charger to find out she than charged us, told us she would waive activation to find out she charged us, also added the T-Mobile protection plan when we thoroughly explained that we were taking Apple care protection plan and wouldn’t need it, we than found out she added a tablet with data plan and she gave us another line that we did not ask for , long story short we are rectifying this matter through long stress days of calling customer service. I repeat do not go to this store the manager will add things to your account and when you call she would state she is working on it and never will , she has caused me and my family stressed and during my trip there two other customer walked in stressed and I pleased about there experience , we sadly gave her the benefit of the doubt to than be treated the same way with the same problems. This store is terrible and they will commit fraud to boost there sales I repeat do not go to the store, save yourself some grief and go somewhere else
Review №2
2022-07-18Went to this location today to get a new phone and to switch over from AT&T. The service was absolutely amazing! I was greeted by Brandon and Deshawn. Both of them had great energy, very professional and made this transition so easy . I left with the phone I wanted , everything transferred over and even got a cute new case. I would highly recommend this location and both Brandon and Deshawn!
Review №3
2022-07-04Eric and Brandon were very good and very knowledgeable assisting me with my pain phone bill... at the car place location theyre the only ones in my area that I was closing 9:00 p.m. instead of 8:00 p.m. from other T-Mobile locations Im very happy I got my situation done as well ask him other questions...great and hopefully you should get some more people like them too Im very pleased.
Review №4
2022-07-18Thanks for excellent customer service from Brandon and staff they was very helpful with my purchase 😀 of phones and installation.
Review №5
2021-12-14This review is to compliment Junior who knows what he is doing, has precise excellent technical understanding, follows T-Mobile procedures exactly, and is a credit to the Carle Place T-Mobile store and too T-Mobile Corporate. He was pleasant & professional in doing his job and he has my gratitude. Junior provided 100% Satisfaction in customer service and tech support! store manager was an unpleasant experience
Review №6
2021-09-10I had the best experience in the world with Isaiah and Katie. Not only was Isaiah the most helpful T-Mobile employee I ever met, he walked me through every step of the way. Katie was also helpful and very informative. I will only be visiting this T-Mobile store from now one. Exceptional service always, at all times.
Review №7
2021-05-09Muhammad and Shah were extremely spectacular in the customer service- they went above and beyond to make sure we got exactly what we wanted, and even had to stay late to complete the transaction, they did it so willingly without hesitation. We were very happy with the service and we will recommend all our family and friends to come to this location.
Review №8
2021-07-07Katie was a great help. She managed to help all the customers out in the store when it was packed and made sure everyone got help. Andre was awesome as well. Definitely recommend coming here for anything!
Review №9
2022-01-26Highly recommend! As former Sprint customers my family and all of our devices had to transfer to T Mobile and upgrade 2 phones. Junior was very patient and helpful.
Review №10
2021-05-13Muhammad was so professional and helpful. We can in the store because I was so frustrated with transferring my information onto my new phone. He did everything that I wanted to get done in less than four minutes. I’m so please and grateful for his kindness.