In-store shopping
Yes
T-Mobile in Central Islip
Categories
Location on the map
Central Islip, Suffolk County, New York, US
Service options
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible car park
No
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 631-348-0739
Site: https://www.t-mobile.com/stores/...
Site: https://www.t-mobile.com/stores/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
T-Mobile in other cities:
Comments (66)
Sales person was very poliet and friendly and explain what was wrong with my phone and fixed it right away and treated me as a customer and will go back for the service
Not a bad store but it didnt seem like they wanted to sell phones as one person was on the phone with a customer asking if they had a curtain phone and then asking their coworker if she should say if they had the phone or not and her telling the other woman to say they didnt have it when she just said she had a few white ones other than that my service during my walk-in was good they didnt bug me or try to force me into buying she patiently waited for me to ask about what I needed
Will never go here again. My phone is under guarantee but the Spanish girl that works there refuse to give us the phone it was sent to us saying that our phone was crack when u can clearly see it wasnt. She wanted to sell us a new phone just so she can get commission because it didnt matter what we said that all she kept sayin. We asked for a manager and she refused to call one. We had to call tmobile to be able to go somewhere else. Phone burned inside and we were lucky to go to the Deer Park location where we were able to get a brand new replacement and excellent customer service from the minute we walked until we walked out. And they lucky Im giving one star because they dont deserve it.
My customer advisor Cory was great. He was knowledgeable and always a peasure. The other advisors were observed to be very professional.
One star is still way too generous for this place. Worst customer service experience with Tmobile Ive ever had.Walked in there two days ago to buy two SIM cards. I was nicely greeted by a gentleman on the left register who politely told me he would be with me in just a moment. This made me smile and instantly remember one of the reasons why I love T-Mobiles customer service. After all, my over the phone experiences have always been nothing less than excellent.Store was not full so I patiently waited for 5mins. Then someone approaches me and hands me a clip board to put my name on, I wrote my name. Then an additional 15mins pass by and Im wondering why I havent been called. I approach another gentleman and informed him I was waiting and needed to know when I was next, then he tells me were going as fast as we can but doesnt even ask me what it is I needed. All I wanted was two SIM cards! Its ridiculous that someone has to wait the same amount of time as new account openers, if they want a simple device case they picked out or buy two nano SIM cards. Poor management and careless employees, no one cared about how unhappy I was even after me telling them. I just left and went to the Hauppaugue store which actually cared, only waited 5mins..the way it should be.Ill never go to this store again. And unless you have endless amounts of free time, you shouldnt either.
Staff are knowledgeable & helpful. Location is prime. Parking is sufficent. Customer tech Nicholas is exceptional. He is patient and relatable. Stayed late to make sure i was clear and satisfied. Absolutely the go to guy at this branch.
Great workers! They care a lot about costumers.
Bad customer service I went to they will help me to add my girlfriend to my bill and they told me that they could not and I called the tmobile that is in Washington av Brentwood and they helped me
Poor organixation. I came in and 3 people came after me. We had to ask 3 times for some one to get our names so rhey can help us. When they fanally came to ask for names, they started taking names randomly so i ended up being the last person they called... not happy about that. Should be first come first serve.
Poor customer service. Person who helped me seemed more interested in other people’s conversations rather than helping me. She was not helpful at all.
Previous experiences were good , now im calling the location and it prompts you for English and Spanish but hangs up the call once u hit a button
Went here to upgrade my account, what’s a disappointment very unprofessional this guy name Josh. I will move all my phones to elsewhere T-mobile just lost a loyal customer!!!
Ive been going to T-Mobile Central Islip Avenue in New York very very friendly helpful A+ Ive been a T-Mobile customer for 15 years they know their thing any information you throw at them they give you an honest opinion and help you. Louis
Good service they are very helpful to your needs would definitely recommend to everyone whos in need for phones or other equipment .
Really bad bought a phone and had a hairline crack in screen then event back to the store when I noticed it and they told me they wouldnt exchange it that I had to do it they insurence.so fit u do buy a phone there double check b4 u leave. The store
Quick visit to pick up sim cards. Store has updated displays.
Always a pleasure going into the store for any questions or problems that I ever have. BIG +++++++++!
Called in advance for a phone arrived with in 15 mins waited 35 mins when the store was basically empty
Worst customer service ever! I will be leaving tmobile because of them.
Look is like no manager, lot the kids playing more attention to his phones than the costumers
Very fast and easy for done in under 5 minutes
Excellent customer service - very helpful staff
Juan always goes above and beyond to make me fell welcome in the store. Thank you for all the help
Worse, service ever, pleople are rude and useless.
Online service sucks tell you one thing , then mail u a another thing
Sales people were great.
Expensive phones, becareful with the smal lettering in the conditions
They didnt have the right answers for my questions
The wait time is always way too long
Really fast service
Always polite and helpful
They never get it rite the first time.
Great ppl
Great customer service
Good costumer service....
It was a quick service
Fast
Worst service
Nice place
I went today to be attended to solve a problem with a line that I have on a tablet and it turns out that the woman who attended me in this T mobile treated me all despot and that she could not help me with anything, I with T mobile have 9 lines but with this that he couldnt help me with my babys tablet I think about leaving T mobile super bad service with this lady who is somewhat robust brunette and with wavy hair.
I have visited the place 2 times. The first, the seller did not know the product. The second was today and the salesperson sold me the wrong product and I had to go back to cancel the order.
Very good service, super tidy, very organized and above all you are looking for a good option and you do not fit in your pocket, you are not going to the store empty handed if your purpose was to buy something from you.
Very good service
Very good
Good customer service, I recommend it
For an efficient fast service and in your language
Pity service from those who work there
The attention was good
Very friendly and professional
Excellent
A genius Marco !!
👍
About
Excelente servicio
Exelen
Excellent 👌
Total reviews rating 3.9
66 Reviews for T-Mobile 2023:
Review №1
2022-07-02Friendly staff. The once every 5 years I need to go there they have been able to get me what I need. Thanks for the free socks and SIM cards basically.
Review №2
2021-11-09Absolutely horrendous. I walk in to open an account, was immediately told I need to call by phone. I spent 1 1/2 hours on the phone In the store, to be told the store should have been able to accommodate this.Originally, the operator said the store was probably busy, however I was one of two or three people there and everyone was more interested in watching you tube and on Instagram.Will never be back to this store after today.
Review №3
2021-12-14My last visit was one of great enlightenment and allegiance in helper assistance towards my theorem surrounding mishaps with cellular device malfunctions and the suspicious illogical nature of such manifested occurrences that are and were valid in my suggestions of ownership of my device other than myself. As Ive espoused in detail the non representation of SIM card and various manipulative attempts surrounding taking out the SIM card replaced with another and functionality of upload and download measures causing disruption within spaces of continual connections with one and only star contact member. They saw and witnessed such patterns of espoused discourse and instructed myself in progressive efforts of ownership of such with assigned granted carrier location for transferring services towards there Parent Company from present Sister responsibilities of Disinterested allegiance towards privatized information transference measures of business proper business legal services. I took note that the monies paid this month and priory are inconsistent with text payments which continual ask for more towards bills already having paid access amounts in responsibilities stipulated under contractual agreements which any Parent Company should move without hesitation especially when authorities have been notified of illegal accessibility towards such infractions infrastructure infringements towards intellectual property without legal assigned accountholder ownership that being myself the one assigned such granted rights to such property assigned duties. Never cause manipulative tactics within spaces of connectiveness enriched in love between shared partnership we both share together in such similar paths of bringing our communities together as one in upward trajectory for all membered ones castigated amongst as precious forgotten ones without a helper. I will remain a Faithful Guardian Protector of such practices procedures as An Integrity Keeper for the Woman hes Provided as A compliment in Support while I implement measures of enlightenment empowerment for conjoined blessed fellow membered populous leveraging leveling reflective faces complexities communities.
Review №4
2021-01-10We came today to this store to upgrade one of the lines in a old sprint family plan since both companies are merging as one. We couldnt end the transaction since Sprint still is uncomfortable to Us even we have been more them 7 years with them.However we get the fortune to deal with Jason and Stephanie . They are very professional, courteous and patience to treat costumers . Both show another level of costumer satisfaction care . Hope T Mobil incentive employees like them and recruit new crews members and provide the training to became as Jason and Stephanie level .
Review №5
2020-09-12After a horrendous experience at the West Islip location, I took my business to the Central Islip store. After explaining my discrepancies, I was guided to Joseph. I can’t praise Joseph enough. Incredibly professional and knowledgeable, as well as personable. An honest salesman that I wanted to buy from. The staff is amazing. Highly recommend.
Review №6
2020-12-09Maraya Jones has helped me two times at this store and I will say PHENOMENAL. I’ve been to many T-Mobile stores and left very disappointed but EVERYTIME I come here she helps me 100% or always tries to find a way to solve my problems. She needs to be a manager! She is a great problem solver not to mention she’s cute. But anyways she sold me my iPhone today. I don’t know what you guys would do without her! She’s hard working, dedicated. Thank you guys so much for having a wonderful employee.
Review №7
2020-11-28After a few kinks that were worked out everthing went smoothly. The problem was with sprint customer care not anyine at t mobile. We went back a couple times.. my daughter got the new iphone and needed everything transfered unfortunately they were closing and it was the night before a holiday. They held onto my daughters trade in until they opened up again. We returned and they did as they promised. They were very professional. We got a great deal and walked out with 3 new phones.Not happy about the tmobile/ sprint merge. I went in to talk to someone about my sprint account but they really counldnt help me even though tmobile bought out sprint. I would have walked out with 3 new phones but they didnt know how or what to do. Very disappointed. Ill bring my service elsewhere.
Review №8
2019-11-16Excellent, excellent customer service. Been a T-Mobile customer for 5 years and love it! Everything time my mother and I go to the T-Mobile in CI we always ask for Yosselyn. She is very nice & was able to answer all on our questions. Been going to see her since day one and she’s amazing. She will remember us from previous visits. She was able to answer all of our questions. I will definitely recommend her for your phone needs!
Review №9
2021-07-24This used to be my favorite T-Mobile store until recently the old staff that used to work there dont work their no more the new staff is very rude not very helpful and seem like they dont want to be bothered I was down there not that long ago to see if I can trade in my Samsung Note 9 for the Samsung S21 Ultra 5G they looked at my phone and said that I couldnt trade my phone in bc their was a scratch on my screen it was a minor scratch nothing serious well I left after they told me no and the SAME DAY I went to the 1 in the Bay Shore mall the guy that helped me was very friendly showed him my phone told him what had happened he laughed and said that he would give me money for my phone that he didnt understand why this location would say no and I was able to trade in my note 9 and get the Ultra 5G Ill NEVER step foot in this location again DONT WASTE YOUR TIME PPL ny going here go to Bay Shore mall a lot better
Review №10
2021-07-03Sales people on the floor are not helpful, I had to call tmobile and talk to a representative while in the store. The rep on the phone helped me as the sales people didnt never go there again