In-store shopping
Yes
T-Mobile in Astoria
Categories
Location on the map
Astoria, Queens County, New York, US
Service options
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible car park
No
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 718-626-1790
Site: https://www.t-mobile.com/stores/...
Site: https://www.t-mobile.com/stores/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–7PM
T-Mobile in other cities:
Comments (50)
Not much available to purchase in terms of phone cases and accessories. The staff always want you to buy something.
They close earlier than stated on their door like an hour or two earlier. Bad customer service
I visited the T-Mobile store in Astoria on Sunday, Nov. 22nd. Sharon was wonderful. So pleasant and helpful. Definitely an asset to the store and the company. The 5 star review is for her!
Very poor customer service.The store looks like a bunch of guys hanging out.Somebody more qualified in customer service should be at the front...Attention T- mobile: dont make change my mind...
I went to Dietmar Blvd and 31st st Tmobile store today. Mohammed was helping me. He is a amazing person. And is best at customer service. He exceeded my expectation of customer service. He is the best.
Super helpful conversation with an employee here (forgot his name but I think it was 5 letters). He was very knowledgeable about Samsung and had the same phone as me (Samsung S8+).
I went to the store to buy a new phone and the employees were unfriendly, mean, moody and coughing (pandemic time). One of them didn’t want to help me at all using the excuse that she was busy (she looked like being on her phone up to 10 min). The other one named Mohammed who was “helping” me, sold me a iPhone color silver instead of white (telling that it is coming on white, gold, graphite and blue). Bad customer service.Good luck to those who have to use this store.
Just switched over to T-Mobile. Come to this store and ask for Jordis!!! He is a miracle worker. He is incredibly helpful, looks out for his customer’s best interest, and if there is a way - he will make it happen. He genuinely likes to help people - a quality he has in 100s. I am so excited about my switch and all for an deal. Thank you Jordis!
Great tmobile the staff are very friendly
My wife was told to come in to the physical location to verify her identity to reset her PIN after we tried to but not quite successfully transfered her number to a different carrier. Upon entering, the staff insisted twice call 611 before actually listening to how we had been told by 611 to physically come in. After sorting out the issue at hand, the same staff then caused some unnecessary anxiety by telling us, wrongly, that there was a 50-50 chance the number wouldnt port due to how you tried to cancel the account without coming in here first.If there was a negative example of customer service to be had in training, this would be it.Update: 4 weeks after posting this review, the owner responded, asking me to reach out, but did not leave contact information. This is precisely what I meant by bad customer service - an incredibly slow response time and complete lack of any real attempt to solve the issue.
Had screen damage to my phone and Insurance covered a new screen . Was sent a replacement device. It was defective. 2nd replacement device also defective. Third replacement device within 1 week, so far this one appears to be OK. It has been a big hassle but all 3 times I walked in to have my phone set up, data transfer etc... about a 30-60 minute process. Sharon helped me all three times and was wonderful, very helpful, great personality and helped alleviate a very stressful situation. Thanks Sharon for great customer service. 2 years later Liz Zea the Retail Store Manager for correcting another frustrating situation. It is because of people like her why I have been a loyal T-Mobile customer for 17 years!
No deals for very old customers 6 lines, all my life with t mobile...deals only for new Customers!
Terrible service. I am a T-mobile customer for over 5 years and never had such issues in any store as here. I got to this store just to buy a new SIM card.. 4 employees, 2 customers and no attention. Not even a greeting of a staff member. 2 employees where just chatting aware that I am there. The other two where busy with the other customers. They had me waiting there for over 20 minutes and I decided to leave not being able to buy what I wanted. Would not come back again.
Wow excelllent customer service from Ahmed. He treated us like we were just some cool people we known forever kicking it at the bar talking sales,comparisons and options. I’m extremely impress
Excellent customer service
Be careful. These guys are street. hustlers. I was hustled out of 300 in supposed credits that were going to appear on my bill by the manager aside from setting me up with phones that were on the T-Mobile finance plan but where they just started hammering my account for 1000 dollars 2 months into my phone service. I agreed to trade in my phones for 250. He said the ‘credits’ would appear on my bill. Nada. It’s even worse that it was the manager Leonardo Munez though I don’t think that’s his real name cause he uses the name Irwin when he calls corporate. I went back to try to get it resolved but he just gave me the runaround and promises of credits again for my bank fees. This whole interaction I have on video. I’ll email corporate. It’s just phone service. The deals should be enough to sell. Why rob people?
Very helpfulknowledgeable: very good staff, many choices of products to select from
Jordis & Will gave me the best service ever definitely recommending friends and family to this location
Great service, David took time to make sure my phone was workin perfectly before I left an answered all my questions
A cute girl is working at Ditmars shop. She was very nice. 😉
They have a gorgeous guy named Sleem who gave the best customer service. Definitely will recommend to my company and friends !!
Very nice service and kind, especially Carlos, I really am thankful to him and he is a very reliable person. Once again, Thank you.
Really great customer service! Very thorough and personable.
Been to several T-Mobile stores and often left frustrated and having not achieved what I set out to do. This store always delivers, it makes me wonder why its so difficult at other stores?
Came to this store to get an S7 Edge on Jump-On-Demand a few days ago, and I appreciate the manager telling me upfront that Jump-On-Demand could no longer be done in stores, and that hed help me order my phone online. Except he was LYING. Jump-On-Demand is advertised all over T-Mobiles website. In fact, it can ONLY be purchased in stores or over the phone. So he also lied about the online order. When I called customer service to order my phone via JOD, they told me it would take 10 business days due to phones being backordered, and told me to get it in a store... All around, terrible customer service from this company and from this location. He got me to port my number over to T-Mobile, and I wasted $20 for a SIM, and Im sure thats all he wanted. Even though he could sign me up for a JOD plan, he chose not to. Even though the phone was readily available in his store, he chose not to sell it. I do not recommend this location or company.
Clean store with helpful staff
Good customer service
Awful go in there and Shirley was very unapproachable. You definitely get the feeling that she felt bothered by us asking her questions. Why work in customer service, when you are not serving the customer that is needing the service.
Great service and very helpful and polite staff.
Very unprofessional and pushy service. Like guys I dont need to be sold on all that stuff I know I dont need. Also it smelled bad like the employees were smoking cigarettes inside gross
Excellent service and support for your device
Great place, and excellent customer service
Is to expensive to buy one new phone or to swich the line
Very nice great service
Wait time is too long
Great service
EXTREMELY HELPFUL STAFF!!!!!!!
Excellent customer service.
They upgraded the network a few days ago,As a result of not having internet,me and all the members of my family.T-Mobile employees told me that it was all my fault that I didnt buy a phone from them.No good service,No information from their stores.But the staff are very kind.
Thoughtful salespeople were patient enough to help me choose the best plan for my time in the United States.
Total reviews rating 3.8
50 Reviews for T-Mobile 2023:
Review №1
2022-07-03Where do I start - Incredible patience, Unbelievable service, and completely Amazing to deal with. Im talking about Bianca - thanks to her beautiful assistance, I just purchased my Max Pro 13 IPhone.Thanks again Bianca - your professionalism will not be forgotten
Review №2
2022-01-04Mohammed and Bianca are both INCREDIBLY Professional, Friendly, Outgoing and knowledgeable. They are EXACTLY the type of Customer Care Representatives TMobile needs to Remain a Cut Above and Steps Ahead of the rest of the carriers. It Will Always Be PROPER HUMAN RELATIONS that Set the Standards and drive customers TO YOUR Brand. Thank You for the AWESOME experience!!!
Review №3
2022-05-28I have full insurance in my service and the people who work there to see what problem my sons tablet has, without knowing the problem that the table has, they just told me to go to an iPhone store for them it was easier to do nothing than see what the problem was or keep it and have a technician look at it
Review №4
2022-05-14Great service and a rep Fred was on point!
Review №5
2021-07-31Carlos and Will were incredible to work with. Patient, informative, and overall great guys. Cant go wrong with the overall experience at this store. I went to the Verizon across the street and it was a complete nightmare. I switched from Verizon to TMobile simply because of how good Carlos and Will were. Thank you!!
Review №6
2021-11-11If you want to be ignored while they sit in their circular table, laughing and giggling, this is the place to go. Forget customer service your on your own. Then when they see us leaving they’re like “oh they’re leaving, oh well.” This happened 11/11 1643, check your employees please
Review №7
2021-11-02Ahmed was very helpful! In and out in record time. Highly recommend!
Review №8
2021-09-08There is no point in going to this t-mobile store if you want to purchase a phone. Customers service is terrible. I tried to get a phone for my wife and they said I have to finance it. They were rude and Disrespectful especially the Manager. They also said most phones are out of stock. Disappointed customer. 😒This Store Has the Worst Customer Service in AmericaSHOPPERS HAVE SPOKEN AND THIS IS THE RETAILER THEY LIKE DEALING WITH THE LEAST.
Review №9
2021-06-22I am really very very happy with Mohammeds extraordinary services. He was patient and knowledgeable
Review №10
2021-10-15Went to the store in order to purchase an iPhone and the lady who attended me told me all iPhones are out stock. When I asked when will it be restocked she had no anwer and told me to call store on a later day. I felt like I had to beg them to sell me an iPhone. Horrible Costumer Services!!!