In-store shopping
Yes
T-Mobile in Staten Island
Categories
Location on the map
Staten Island, Richmond County, New York, US
Service options
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 718-448-5870
Site: https://www.t-mobile.com/stores/...
Site: https://www.t-mobile.com/stores/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
T-Mobile in other cities:
Comments (85)
Rude store manager ! Doesn’t know how to train his associates ! Took three hours just for the wrong phone to be ordered and tried to give me a hard time when it came to ordering the new phone, will be reporting this store to the BBB
So I tried to email the feedback but the email was incorrect I guess. Ill just paste it as a review.I came into this with a sticky situation and they were extremely busy. Steven is the one that took care me. He did such an amazing job. It was time consuming but he helped customers during hold times with me(611 was involved). He did not push my issue to the side and was adamant about getting it all taken care of. Thoroughly impressed with his service and patience. Please recognize this guy. A breath of fresh air.
Mohamed Hussein is a very knowledgeable and extremely helpful, I was at the store twice and he went out of his way to help me out with my cell phone, God bless hard working people like him.
A little disorganized, no one help me when I walk into the store. The Manager knew I was there, but she continued to have casual conversation with her friend which is not even a customer. Until she saw that I keep looking at her. She reluctantly walk over and told me she will find someone to assist me, but went back to have conversation with her friend in the store. I think they should have a sign-in book to serve customers.
Terrible had to come back then when I came back over an hour wait
Told one thing at the store. Next day told something completely different at the store regarding a phone upgrade. Probably will find a different provider
Highly organized, inviting and clean ambience T mobile.Friendly and very helpful representatives and technicians. Yes, there is also waiting list to see any representative or tech but with very short waiting span even on high-traffic or peak hours. I can say that this location realized how important customer’s service is our days.
Shawn Beck went above and beyond to help me. I bought a Samsung 9 notebook and set up 4 linesHe took care of all 3 sim cards and he had them send out and when received he made it easy to activate. Any issues I would call him and situation was easily resolved. He wry laid back and easy to deal with. He honest ! Go see a Shawn !Highly recommend!
Amazing service from George. I thought my s8 was dead. Sound not working. He spent some time on phone and figured out setting problem. Will return to this location when time to replace for real.
Dont go with T-Mobile. Their reception is absolutely horrible in Staten Island. Only places where their reception is good is in their store.Also, dont trust anyone here. I bought a new Iphone from T-Mobile and paid the full price for it. They told me I can get it unlocked and its been more than 3 months and its still not unlocked. T-mobile sucks!
There was a bit of a wait, but the when it was my turn representative was very helpful and courteous.
Great customer service. The short cute one helped me out alot.
Staff always helpful and courteous.
Satisfactory good job keep it up Tmobile
Ive been with T-Mobile for awhile however they should honest when our services are interrupted and they shut down the customer service line and left us hanging.
Very bad experience. Bought a phone some two weeks ago, sales guy added insurance and mobile internet without informing me. Is that the new normal?
Attitude problems and not much good stuff to say on the customer service aspect either.
They are very unprofessional. They don’t wanna help for doing anything. They are not accepting any returns because they don’t wanna touch anything!!!The workers there give wrong information about the return policy (be careful).
Bad Service Very slow 🐌😴 is taken Forever only to Do a Update on my phone 📱 1hour and 30 Minutes to do a Update is the 3rd time ⏲️ here for something 😑 it takes maybe 2 minutes so Bad Bad Bad 👎
Great customer service . Very professional.
Just paying a bill is faster after 3:00pm
The staff is very polite and patient .A lady named Ann helped me and was very understanding of my ignorance I and taught me a lot about the product
Very good the technician was great it help me with my problem
They got the hottest girls that work here. And the dudes are cool too. Never no problems
That store us sucks. Most employees there are rude, have no manners to treat customers. It is a shame really.!
Ya! 15 years an Im still with them(omnipotent etc)its gotten better.pricing will always be competitive.
GOOD CUSTOMER SERVICE.I GO IN MONDAY OR TUES OR WEDSBETTER SERVICE.NICE PRODUCTS AND STAFF WILL INFORM CUSTOMER.
This is one of the most depressing t Mobilstores Ive walked into! The workers are miserable i wont go back and regret going!
One of the best T-mobile stores Ive been to quality staff!
Amanda was very, very helpful resolving the issues I was having with my Galaxy S7
Staff was lazy and unwilling to help with an issue with my account. I was told to call customer service for an issue although she was on the phone with customer service already.
Very curious , help full , fast, understand. Solve my problem right away.
The employees have a tough job, and they do their best
3 stars only because the staff do try there best.. T- mobile in itself is a RIP off..Smfh.
Employees have been very helpful every time I went
Really nice employees always gave me good answers but quite expensive accessories
Erick attended my sister and I today, he is very nice and friendly.
Very bug and beautiful store. Buy not the best clustered service.
Great store , workers are always helpful
Large clean store. Friendly employees sms good customer service
Great staff. Super
Tmobile techs are very friendly in here, had my phone working in no time
Friendly and professional staff. They know their stuff. ✋🏼✌🏼👍🏼
Awesome customer service always ready to help
Love T mobile, great service inside and out.
Great promo and good customer service
Very helpful, employees are knowledgeable and polite.
Excellent service everyone is nice there✌✌✌✌😊
That was quite an awkward service. Couldnt get out of there faster.
Good staff pt to explain recommended
Very pleasant and helpful staff.
Great service very helpful and informative
Had to replace my screen protector
Very friendly staff
Excellent customer service
Awesome
Great people
Nice, responsive and helpful stuff!
Good service
Very good service..
Great Customer Service
Great service.
Everything was great
Awesome help from Stephanie!!!
Great!
Nice employees
Great
Good
Friendly staff
Very helpful
I dont like it because last Wednesday I went to buy a phone and they told me that the owner of the account does not have to be, that he has to give his authorization
Amy I like the service
Very good service
Very well
Genial
Total reviews rating 4.1
85 Reviews for T-Mobile 2023:
Review №1
2021-01-12I got the most terrible experience visiting this store today. My friends told me T-Mobile is good, but my first time visiting this store, its a terrible experience.The staff needed to be trained and given orientation on effective service delivery using customers centered approach. The guy that attended to me will not speak to know one on the phone and wouldnt even speak to their office customer care representative. If he doesnt like his job, he should quite and get a life!I will never refer no one to T-Mobile, I care less about their network or publicity. I have never rated anyone poorly and hardly give negative comment on my reviews, but this, there is no excuse. If there is anything less than one star, I will rate them.Their customer care called their office, even when I was struggling to get their address and code, they are very uncopporative and unsupported. My kinds are few in their neighborhood so, I wouldnt blame their actions and negative attitudes.I will switch back to my previous network in few days, I care less about anything T-Mobile just for this first time negative attitude!
Review №2
2022-05-24Josman has the best customer sevice. Patient and very responsive to all my questions. What an asset to T-Mobile.
Review №3
2022-06-14Sprint is down they dont take cash, or no1 tht knows how to manage sprint accounts is there plus they wouldnt let my bf pay my bill he knew the amount its not like he wanted to access info just pay my bill fix please 🙄
Review №4
2022-05-08Very rude employees. I just wanted an iPhone 13 in green and I told the employee and he was very nasty to me when he said that they didn’t have green. Terrible service, will not be coming back.
Review №5
2021-12-13I had a warranty 3xchange approved on Friday & was advised it would be at the store on Sunday (today). Today I went 5o the store and was told phones werent delivered on weekends. I called the number the rep gave me & was advised they couldnt help me from a landline. I am really frustrated & disgusted with the whole thing. If the device isnt at 34 Barret by Tues or I encounter a y further issues, I will look for another carrier.
Review №6
2021-10-24Just had one of the best experiences today at this t-mobile location all thanks to the sales person “Karen”!! Very knowledgeable and professional and kind. Thanks for your help!! For sure will now be my go-to t-mobile store. :)
Review №7
2021-07-08I have visited several T-Mobile locations, but Ive come to this one the most because its closest to my home. After today, I will not be coming back. This is not the first time Ive experienced rude and unfriendly employees at this location, but my experience today was enough. I went in to get help with an issue with my phone and Ahmed (or Ahmad) seemed like he couldnt have cared less about the problem nor the solution. He was abrupt, unhelpful and dismissive. I received zero help for my issue and that only added to the stress I was already feeling from having to come to the store multiple times after work. I would rather drive a couple extra miles than to come back to this location.
Review №8
2021-08-05This place has NO customer service at all. NO greetings, NO one even look up from their phones! I cant tell who are the staff because they just band down, elbows on the display and extremely busy with their phones! Oh, I do notice who is a customer there because somebody, still elbows on counter eyes on his phone, is talking to her from the another side of the store. Luckily we have so many other phone stores in this area!
Review №9
2020-11-29I have to give five stars to this store and it’s incredibly clean location. I’ve been with sprint for almost 20 years and he just changed over to T-Mobile. I purchased a new iPhone 12 Pro Max with 512 gigs and I was trying to transfer the information by myself and I was very unsuccessful with it. I was so fed up I was going to leave this company being that I purchased a phone from Apple and it had a week waiting list just to transfer the information So, I went into the store and from the time I walked in it was nothing but a success.”Jada” The customer service representative was literally wiping down the shelves in the store keeping things clean stuff what she was doing and helped me. She was very professional I & very attentive, I was so impressed with her work ethics I decided on really talking to the district manager for them to understand how important it is to have this woman working in the store because if it wasn’t for her I probably would’ve took back the phone and left T-Mobile and switched over to AT&T.She is A great example of professionalism and Customer Care at its finest,She took care of my phone and I had my wife come back just to see her and she took care of her as well and just as I told my wife she was very impressed with her professionalism. Very incredibly clean store with a very professional staff nobody in the store does not attend to the customers. I’m super impressed and I’m glad to be with this sprint to T-Mobile switch.
Review №10
2021-03-20Id like to compliment Bek, for the excellent service he provided myself and my daughter last week. Mr. Bek helped us purchase new phones and helped us sort out the transfer from one phone to another. Which wasnt an easy task. Beks professionalism and ability to get to the bottom of the situation quickly exceeded our expectations. Such a commitment to great customer service is to be commended.I have always been pleased with the service I receive at your branch.You can be sure that I will continue to do business here. Thank you Bek! T-Mobile is very luck to have you on their side.